Telstra

Consulting Services

Working with you to

realise your business
goals through ICT.

Key be n e f i t s

Telstra Consulting Services work across

Understand your ICT environment

multiple domains, delivering advanced,

and the way forward

Leverage our resources to support
ICT decision-making at CXO and
board level

fit for purpose recommendations that

meet your current and future business
needs. Our recommendations are
product and vendor agnostic and
we work closely with you to develop

Enable your strategic vision

tailored solutions. Our clients include

Improve the way your people work

some of the largest enterprise and

together with your customers

Improve your organisational
efficiency and productivity

government organisations in Australia.

Telstra consultants have a high level
of expertise and experience across

Reduce ICT complexity, cost and risk

diverse industries. They bring deep

Maximise your return on investment

understanding of ICT interdependencies,

Enhance your competitive advantage

across various technical domains and

organisational boundaries, leading

Information Communication Technology

to effective, economical solutions.

(ICT) is an important part of any business

Our consultants also have access to

strategy and a critical communications

industry specialists, ensuring our

enabler. It can improve interactions

recommendations leverage the latest

with your customers, partners and the

technologies available to meet your

community and define how work is done

specific needs.

internally. ICT directly impacts profitability

and long-term competitiveness by making
your organisation more efficient and

H ow ca n Te l s t ra h e l p ?

productive and by enhancing customer

Using a structured problem solving

interactions. At the same time, it can

process and leveraging our experience

help reduce your operating costs and

with current technologies, we provide a

environmental footprint.

range of consulting services including:

Telstra Consulting Services can help

Technology Strategy Consulting

you build an ICT roadmap aligned with

Optimisation Consulting

your evolving business strategies and

Integration Consulting

ICT investment goals. Telstra Consulting

Services can:
Help you drive strategic objectives such
as growth, productivity, cost efficiency,
sustainability and risk management
Explore opportunities to extract greater
value from your ICT investment

Health, Readiness and Risk

Assessments
Our recommendations, targeted
to address your specific issues and
opportunities, give you the right
information to make key decisions
about ICT investments, helping you

Meet specific business or industry needs

realise your business objectives.

Identify ICT factors that will either

Telstra Consulting also provides

assist or constrain your business

service offerings in Architecture

expectations

Consulting and Business Continuity

Develop recommendations tailored to

achieve strategic and tactical outcomes

Management.

When should you engage us?

Targete d s e r v i ce s

Optimisation Consulting

When your organisation is experiencing

Telstra can provide consulting services

Telstra can assess the impact

substantial change, the way forward

across your whole ICT environment,

and performance of your current

is unclear, or when a coordinated,

or focus on particular business issues or

environment based on business

cross-domain approach is required.

needs. Alternatively we can target one or

function, and identify opportunities

Some examples might include:

more solution domains, such as Secure

for improvement. Your organisation

Mergers and acquisitions

Intelligent Networks, Network Computing

can then maximise its ICT investment

Services (Cloud Services), Unified

and improve the efficiency and

A period of substantial growth

Communications or Mobility. Examples

effectiveness of communications.

A major systems overhaul

of Telstra Consulting Services include:

Issues with security, continuity

or risk

Technology Strategy Consulting

Key benefits include introducing

new time or cost-saving technologies,
extending the lifespan of existing

Advances in technology

Telstra consultants deliver

technologies, redesigning work processes

Customer service issues

comprehensive ICT strategies to

to better utilise ICT, maximising return

enable your business objectives in the

on ICT investment, and competing

most efficient and cost-effective way.

more effectively.

Changes to the business model

or market strategy

Telstra Consulting Services can:

As a response to competitive pressure

A structured methodology
Our consultants use international
best practice standards and follow a
structured methodology with a focused

Review an existing ICT strategy

Integration Consulting

Develop a custom ICT strategy for an

Telstra Consulting can work with

entire organisation or business unit

Develop a strategic response to
address a specific issue

you to assess the impact of a potential

acquisition or integration and develop
a roadmap to optimise the ICT outcome
for your organisation. Alternately,

problem solving process. We work closely

Key benefits include helping you

Telstra Consulting Services can review

with you and your people, leveraging the

achieve enhanced competitive

your existing integrated environment,

knowledge and experience within your

advantage, innovation enablement,

or a current or recent integration, to

current ICT environment, as well as

improved efficiency and productivity,

assess whether additional performance

sharing and discussing our findings

lower ICT complexity and risk, as well

or functionality could be achieved.

as they evolve.

as reduced operational costs.

This activity supports effective ICT

technology integration to deliver the
performance, flexibility and seamless
communication your organisation
needs to remain competitive.
Key outcomes include comparing the
relative benefits and order of integrating
different components, determining the
most appropriate integration approach,
effective integration to meet your
performance requirements, identifying
and mitigating risk, plus improving your
return on investment.

Why Tel s t ra Co n s u l t i n g ?
A balance between business focus
and technology focus
A single source of expertise from
strategy development to
implementation
Thought leadership through
Telstras deep telecommunications
and technology knowledge
Technical leadership that leverages
our world-class expertise
Flexibility to undertake projects of
differing size and complexity

Health, Readiness and Risk Assessments

A health assessment provides a clear

Minimise risk through Telstras skill

and real-world experience

understanding of the current state of your

ICT environment and its ability to support
current and future business requirements.
A readiness assessment is focused on
an ICT environments capacity to undergo
a potential integration. A risk assessment
focuses on specific aspects of ICT security
and business risk as required.
Key benefits include assessment of your
ICT environments capacity to effectively
adopt new technologies and how these
technologies could be deployed. This
includes analysing your ICT environments
capacity to meet current and future
business needs, comparing the results of
specific ICT projects with expected benefits,
and understanding as well as being able
to more actively manage issues around
your ICT risk.

Why Tel s t ra ?
Only Telstra has brought together
a unique combination of accredited
experts, scalable infrastructure,
best practice methodologies, worldleading networks and highly secure
facilities, with proven experience
across a diverse range of customers.
This means we can provide the
peace of mind that comes with
freeing your organisation from the
risk, responsibility and capital costs
of managing your own network
solution, helping you enjoy
the agility to rapidly seize new
opportunities in a changing world.

FOR MORE INFORMATION,

PLEASE CONTACT YOUR TELSTRA
ACCOUNT EXECUTIVE
VISIT TELSTRA.COM/ENTERPRISE
CALL 1300 TELSTRA (1300 835 787)

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