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Supevisory Development Skills

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Overview

Click HERE to request for a In house Proposal

This Supervisory Development course provides participants with strategies for effective
supervision, and the skills and knowledge required to lead a team or work group in a business
environment.
The course includes developing plans, providing leadership and supervising the performance
of a work team.

Learning Outcomes

This Action Driven supervisory skills training helps participants to make the transition from
team member to an efficient supervisor.

In order to establish the specific training needs of this Supervisory course, we ask clients the
following questions:

Who are coming for the supervisor skills training?

Why the supervisor should attend? What is their role and what are their training needs?
What kind of skills in pariticular they should receive?
When do you plan for the training to be done?
Where will the training take place?
How long do you want the training to be done? 2 days - 14 days, 3-6 months?

Who Must Attend


Supervisors to be, supervisors and newly promoted executives

Course Details

Embracing Your Role as Action Driven Supervisor

Principles of good leadership (Leading Yourself first)

Understanding Your Own Leadership style
Understanding what makes people tick
Discuss What Your Boss, Employees, Peers, and Senior Management Expect from You
in Your Supervisory Role
Define and Discuss the Four Basic Management Functions: Planning, Organizing,
Communicating and Monitoring

Participating in team planning

Identifying strategies for setting goals

Discussing and agreeing on goals and responsibilities
Identifying resources required
Establishing standards of performance required by the team
Determining task reporting requirements

Filling Your Communication Skills Toolbox

Discuss Advantages and Disadvantages of One-Way and Two-Way Communication, and
When to Use Each
Ask Questions That Get the Answers You Need
Handling difficult people effectively

Creating a Motivational Environment

How to create a Motivating and Inspiring Environment

Discuss How the Behavior Is a Function of Its Consequences
Demonstrate Rules for Reinforcing Productive Behavior
Explain how to Avoid Common Reinforcement Mistakes
Use Delegation as a Motivational Tool
Develop a Strategy for Solving a Current Employee Motivational Problem

Organising and Managing Time Effectively

Understand Key Principles of Managing Time Effectively

Share Time Management Best Practices
Explain How to Avoid Typical Time Wasters
Demonstrate Five Stages of Managing Meetings Effectively
Select and Prioritize Your Own Next Steps
Develop an Action Plan for Continuing Professional Development


Developing team commitment and co-operation
Communicating effectively
Encouraging team decision-making
Supporting team initiative and interaction

Managing and monitoring team performance

Allocating tasks and responsibilities

Negotiating strategies for goal achievement
Identifying training needs
Negotiating on task timelines

Participating in and facilitating work teams

Reviewing progress against agreed timelines

Implementing alternative strategies for task achievement
Monitoring and reporting team performance
Providing feedback to individual team members

Giving feedback

Demonstrate Giving and Receiving Criticism Constructively

Explain How to Minimize Defensiveness in Yourself and Others
Specify Your Own Coaching Strengths and Weak Spots
Demonstrate a Five-Step Coaching Discussion Model
Deliver and Profit from Peer Feedback

Methodology

Interactive lectures, discussion, Q & A

Course Leader

We have a faculty of experienced and qualified trainers with different background and industry
related experience.

Testimonies


Before attending this course, I felt that its a long way to become a good leader. After the
course, I learned about how to understand people and also myself in order to develop a better
leadership skills. Vince is a great trainer. He is great at bringing out the best of in the leader in
me. M.Zulkhairi Ahmad, Engineer, Global Rail Sdn Bhd

Before attending this course, I did not expect I can learn anything from the course. However, I
realized that I learned to motivate my subordinates and read their minds. I feel I am energized
and revitalized because the trainer, Mr. Vince Tay is entertaining and informative. Edy
Farhan Anuar, IT., Global Rail Sdn Bhd

I was eager to attend this Action Driven Supervisory Skills. I learned about human behavior,
self-control, and staff coaching in this program so it is very interesting but it was too short for 2
days. I would like to join this kind of program again. Abdul Faffa, Site Engineer, Global Rail
Sdn Bhd

I felt I lack of knowledge and skills in leadership and supervisory skills. During the course, I
learned a lot which were beneficial to me. Now, I am more confident to work for my company.
Mohd Ajmal, Engineers, Global Rail Sdn Bhd

I learned about how to manage myself and others with the right behavior and attitude. Thank
you so much Sir! Good Job! I can now manage others better than before. Farah, Engineer,
Global Rail Sdn Bhd

When I heard that I will be attending a course called Action Driven Supervisory Skills, I
wanted to be the last to attend because I thought that it will be a boring program. But, during
the course, I was excited that I have learned about the teamwork, supervisory skills and
self-improvement. Both the training and the trainer are the best ever. Mohd Azwan, Global
Rail Sdn Bhd

Before attending the course, I felt I lack of knowledge in how to get to know my surbodinates
and supervise them. After the course, I think that I will become a better supervisor. Saleza
Salehan, QAQC, Global Rail Sdn Bhd

Investment

Please complete the Request for Quotation

This course is for in house arrangement only.