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User Guide
TABLE OF CONTENTS
About Home Internet Filter .......................................................................................................................... 2
How Home Internet Filter help you? ...................................................................................................... 2
Setting up the Residential Gateway and accessing to SingTel Home Internet Filter portal ............ 3
General Settings ........................................................................................................................................... 4
Setting the Administrator password ...................................................................................................... 4
Enabling Home Internet Filter and report of attempted access .......................................................... 5
Apply Profiles to Devices ............................................................................................................................ 6
Pre-defined profiles ................................................................................................................................. 6
Changing the default profile ................................................................................................................... 6
Setting different profile for the devices ................................................................................................. 6
Identifying devices connected to your RG ............................................................................................ 7
How to locate the MAC address ............................................................................................................. 7
Create/Edit Profiles ...................................................................................................................................... 9
To add a new profile ................................................................................................................................ 9
To rename an existing profile ................................................................................................................. 9
To delete a user-defined profile ............................................................................................................. 9
Edit an existing profile .......................................................................................................................... 10
Customise the content filter ................................................................................................................. 10
Customise schedule for Internet access ............................................................................................. 11
Customise filter ...................................................................................................................................... 12
Customise applications ........................................................................................................................ 13
View Activity Logs ..................................................................................................................................... 16
Viewing activity logs ............................................................................................................................. 16
Accessing blocked websites ................................................................................................................ 16
Requesting access to blocked websites ............................................................................................. 17
Granting access to blocked websites.................................................................................................. 17
Remote Access .......................................................................................................................................... 19
Accessing Home Internet Filter through exPress portal ................................................................... 19
Accessing Home Internet Filter through a smartphone .................................................................... 19
To edit the access rights of any device ............................................................................................... 20
To allow temporary access requests via mobile device .................................................................... 21
Troubleshooting Home Internet Filter ...................................................................................................... 22
GENERAL SETTINGS
Setting the Administrator password
If you need to edit or customise the profiles settings further, you can do so from the Internet Filter portal.
For first-time login, please visit http://app.singnet.com.sg/homeinternetfilter. Here, you will be prompted
to set your administrator password.
The following User Login page will be shown once you have successfully saved your newly
created password.
Enter your Administrator password to login and access the Internet Filter configuration portal.
By default, the Teen profile is applied to all devices connecting to the Internet through your home Wi-Fi.
You can have up to 10 different profiles. Refer to the Create/Edit Profiles section for managing your
profiles.
In the Default Profile panel on the Configuration page, select the preferred profile from the
drop down list.
Click OK to confirm.
Set the Internet Filter Profile for the device you want changed.
Click OK to confirm.
CREATE/EDIT PROFILES
You can create or edit your profile settings. Go to Create/Edit Profiles in the left menu tab.
Note: You should not delete any of the pre-set profiles (Child, Teen, and Adult).
In the Content Filter tab, select or unselect the content categories which you wish to block.
To reveal more details within each category, click on the orange triangle next to the checkbox.
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On the Schedule tab, select the time periods during which you wish to allow the device to
access the Internet.
To change the time period, drag the two sliders on the Timeframe 1 bar to the left or
right. Select the days this time restriction applies to.
To add another time period, say for weekends, click Add schedule. Another timeframe
bar (Timeframe 2) appears below the first timeframe bar. Again, use the sliders to
change the time period.
To delete a time period, click Delete schedule. Note that the time period added last is
deleted first.
Click Save to apply your changes.
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Customise filter
On the Customised Filter tab, enter any website address you wish to block or allow irrespective
of the content category the site falls into.
For example, in the Content Filter tab, you may have blocked all search engines, but
you can allow access to a specific websites say www.google.com by entering the URL
of the website in the Add website field.
Select the Allowed option and subsequently clicks on the Add button.
Similarly, if you have allowed access to the Entertainment category in the Content Filter
tab, and wish to block www.mtv.com, you can add it to the Blocked list.
Click Save to apply your changes.
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Customise applications
The Home Internet Filter service, by default, configured to block all communications initiated
from outside. This function may affect how some applications operate: online games,
communication tools (email, chat, video conferencing, etc.), Internet applications, and server
applications (FTP, SMTP, etc.).
To allow some of such applications:
On the Application tab, select the applications you need from the drop-down lists.
Select Allowed or Blocked.
Click Add to add them to the respective lists.
Click Save to apply your changes.
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If you could not find your application in the Application dropdown list, you can define your own
application into the User Defined list by following below steps:
1. Click on the Create/Delete a New Application Button, you will be redirected to
Create/Delete New Application Page
2. You can create a new application by specifying a name, a protocol (tcp, udp or tcp/udp), and
a port number. You can have various port numbers, example: 80,150; or port range 80:90
(80,81,82,...,90); or 80,90:100.
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3. Click the Add button under Option to confirm to add the New Application. You can add
more than one application by fill up the Name, Protocol and Port number again. When you
completed, click on the Close button.
4. You may now select the Application from the User Defined drop down list.
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To view these logs, click View Activity Logs on the left hand side panel.
This error pop-up page will tell you why access has been blocked for that particular website.
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Under the pop-up error message, click on the Request for Access button.
Simply click OK on the subsequent window which pops up.
The request will be sent to the Administrator. Once request has been approved, temporary internet
access to all websites will be granted for a specific duration.
Simply login at the Internet Filter service portal with your Administrator password.
Under the Internet Filter header, click Apply Profile to Devices. A red exclamation mark will
show up when the device has sent a request for temporary internet access.
To view more information with regards to the request, simply click on the red exclamation mark.
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To approve the request, set the duration for which you want to grant full web access in the
Unlock internet access panel, and click Allow access.
To reject the request, click Denied access.
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REMOTE ACCESS
Accessing Home Internet Filter through exPress portal
You can remotely access your Home Internet Filter from your smartphone, laptop or tablet when youre
away from home.
For easy access, simply save or bookmark
https://<singnetID>.singnethome.com/homeinternetfilter on your devices. Example:
https://macytan.singnethome.com/homeinternetfilter
Alternatively, you may visit and login to express.singtel.com and click on the Internet Filter
widget to access the Home Internet Filter portal.
On the Internet Filter page that appears, enter your Administrator password and tap Login.
You see a list of all the devices that are connected to your home Wi-Fi.
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On the Select Device page, tap the name of the device that has requested for access to a
blocked website (indicated by a red exclamation next to its name).
On the Time Control tab, enter the duration for which you want to grant full web access, and tap
Allow.
Tap OK upon seeing a confirmation window.
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If you are unable to access an allowed website after enabling Home Internet Filter.
Your configuration may be incorrect. Verify your Internet Filter profile settings on the
Profile Management page (Internet Filter > Create/Edit Profiles).
If the problem still persists, please call SingTels Technical Support at 1688 for advice.
If you are unable to remote access the Home Internet Filter service portal whilst outside the
home.
When home, ensure that your home gateway is switched on.
Connect your laptop or desktop to the gateway using an Ethernet cable, visit
app.singnet.com.sg.
Go to Administration > Troubleshooting > Box Diagnostics. Check that the WAN
interface has an IP address and Dynamic DNS is enabled.
If the problem still persists, please call SingTels Technical Support at 1688 for advice.
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