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Building Capabilities

MANAGEMENT SYSTEM IMPLEMENTATION

CONSULTING AND TRAINING


SOLUTIONS

Improving Triple Bottom Line Performance

Confluence Center for Sustainable Development and Business Excellence


# 1-4-60/S2, 2 Floor, Plot no: 29, Street No 8, Habsiguda, Hyderabad - 500007,, Telangana, India
nd

What Customers
Want?

M ANAGEMENT SYSTEM
IMPLEMENTATION

Achieving Consistency in Operations

Confluence delivers quality management


system implementation services to
enable process standardization and use
the concepts of ISO 9001 to drive
operational improvements and thereby
achieve sustained business results.

HIGHEST QUALITY
SHORTEST LEAD
TIME
LOWEST COST

DELIVERED
CONSISTENTLY

Benefits of ISO 9001: 2015


Enhanced leadership involvement in the
management system
Strategic Alignment of Processes
Risk Based Approach to managing Operations
Effective application of Business Process
Management Concept
Metrics driving behaviour of people

ISO 9001: 2015 along with AnnexSL and


PAS 99 standards/ guidelines ensure
establishment of basic structure needed
for an integrated
grated management system
addressing various elements viz.,
Environment, Health & Safety, Energy,
Information Security and others.

Service Delivery Methodology


Assess
Improve

Implement

Plan

Confluence can partner with client


organization at a strategic level and
build capabilities to meet the current
and future business needs of the
organization

Train

Figure 1 APT2i (Proprietary Service Delivery Model of Confluence

Confluence Center for Sustainable Development and Business Excellence

M ANAGEMENT SYSTEM
IMPLEMENTATION

ISO 9001: 2015

Achieving Consistency in Operations

Main Aim of the


Standard

Seven Quality
Management
Principles
Risk Based
Thinking
Process Driven
Organization
Metrics based
Approach

Help Organizations to be
MORE EFFICIENCT and
improve CUSTOMER
SATISFACTION

CORE REQUIREMENTS OF ISO 9001: 2015 STANDARD:


ISO 9001: 2015 Standard uses the concepts of Business Process Management, Risk Based Thinking, Metrics
Driven Approach to Operations, Seven Quality Management Principles and PDCA to drive sustained business
results.

BPMS Approach
roach to establishing Processes :

Using the Business Process Management System concept, the business processes are identified based on the business
need. Then each business process is drilled down to a level where the process control is essential to achieve the purpose
of the project. Such candidate processes are m
mapped
apped using SIPOC and Swimlane Diagrams and implemented to achieve
process standardization.

Confluence Center for Sustainable Development and Business Excellence

Business Process
Management
A lousy process will
consume ten times as
many hours as the work
itself requires.
A good process will
eliminate the wasted
time.

M ANAGEMENT SYSTEM
IMPLEMENTATION

Achieving Consistency in Operations

As per an
n IDC Survey:

Failures in Document
Document-Driven
Business Processes Are Higher
Risk and Costlier than Many
Executives Think

Survey Results:
75.9% of companies experienced significant
business risks and/or compliance incidents and
suffered severe consequences due to broken
document processes
36.2% failed to meet compliance requirements
30.2% lost key employees
24.9% lost major customers
24.8% had a major IT breach
br
20.4% were pulled into a major audit
19.1% suffered a major PR crisis

Purpose of a Management System Standard:

A Management System Standard is a standard that provides requirements or guidelines for organizations to
develop and systematically manage their policies, processes and procedures in order to achieve specific
objectives.

How Confluence Can Help


Confluence partners with client organizations in
terms of helping them move up the maturity
continuum as given below.
Assess the maturity of As-Is
As Processes
Determine the To-Be
To
Processes based
on the business needs
Facilitate establishing and
implementing
mplementing the To Be Processes
Establish Process Metrics and criteria
for managing the processes
Improve the Processes
Establish Governance Practices for
ensuring effective implementation of
processes.

Note: If client desires, Confluence facilitates the process of certification against ISO 9001: 2015 from top rated CB.
Confluence Center for Sustainable Development and Business Excellence

We are what we
repeatedly do.
Excellence, then, is
not an act but a
habit.
-

M ANAGEMENT SYSTEM
IMPLEMENTATION

Achieving Consistency in Operations

LIST OF TRAINING PROGRAMS DELIVERED:

Aristotle

Training and Professional Certifications


Five Day PMP Training (Preparatory Training for PMIs PMP Training)
Five Day RMP (Risk Management Professional) Preparatory Training
Five Day ACP (Agile Certified Professional) Preparatory Training
Eight Day Lean Six Sigma Black Belt Training
Four Day Lean Six Sigma Green Belt Training
Three Day Business Process Management Expert
Other Trainings

Operational Improvement Skills


Sustainable Development
Total Productivity Maintenance
Business Process Re-engineering
World Class Manufacturing
Theory of Constraints
COPQ (Cost of Poor Quality)
Problem Solving Techniques
Root Cause Analysis and Corrective &
Preventive Actions
Statistical Process Controls and Statistical
Techniques
FMEA (Failure Mode and Effects Analysis)
MSA (Measurement System Analysis)
5SWorkplace Management
Kaizen
Waste Management
Business Process Mapping
VA / NVA (Value Added/ Non-Value
Value Added)
Analysis and Value Stream Mapping
Internal Audits using the concepts of Process
Risk Based Approach
Awareness Trainings on Systems like QMS,
EMS & Occupational Health and Safety

Soft Skills and Managerial Skills

Team Work
Goal Setting
Change Management
Daily Work Management
Role of Front Line Managers
Performance Management

IT/ ITES Specific Skills

CMMI,
ITIL
Information Security
Service Management
Agile Development
Project Planning
WBS and Estimation Techniques
Requirements Mapping
Configuration Management
Software Quality Assurance

Functional/ Domain Skills

Manufacturing Strategy and Product Mix


Optimization
Manufacturing and Enterprise Resource
Planning
Production
Planning
and
Master
Production Scheduling
Materials Requirements Planning
Inventory Management
Strategic Purchasing
Supply Chain Management
Man
Quality Assurance and Quality Control
Techniques
Preventive Maintenance
Winning Customers for Lifetime
Finance for Non-finance
Non
Managers
Budgeting and Costing

Solution Oriented Training Programs

Confluence Center for Sustainable Development and Business Excellence

OTHER CONSULTING SERVICES


BREAKTHROUGH IMPROVEMENT SOLUTIONS:

Value based Consulting Services for driving


Operational Excellence by adopting Six
Sigma , Lean and TPM Philosophies
Developing Customized Operational
Excellence Models for Client Organizations
Theory of Constraints
Balanced Scorecard Deployment
Business Process Modeling and Business
Process Reengineering

BUSINESS EXCELLENCE AWARDS CRITERIA:

Deming Prize
Malcom Baldrige National Quality Award
International Quality Rating System/
International Safety Rating System
Shingo Prize

Other Services:
Enterprise Risk Management
Supply Chain Risk Assessment
Supplier Quality Rating
Organizational Redesigning
Competency Mapping and HR Strategy
Formulation
Policy Formulation, Establishment of Systems
and Procedures
Performance Management System Design
Resource Augmentation
Risk Based Auditing

ROI ORIENTED TRAINING SOLUTIONS


Competency Mapping , Assessment and Competency
Enhancement Planning, Training Need Identification,
Training Design and Infrastructure Development,
Delivering Customized Training Programs

Management System Certifications:

ISO 9001, ISO/ TS 16949, AS 9100, TL 9000, ISO 13485


(Quality Management System)
ISO 14001 (Environmental Management System)
OHSAS 18001 (Occupational Health and Safety
Assessment Standard)
ISO 20000 (Service Management)
ISO 22000, FSSC 22000, BRC (Food Safety Management
System)
ISO 27001 (Information Security Management System)
CMMI (Capability Maturity Model for Development &
Service)
ISO 50001 (Energy Management System)
ISO 22301 (Business Continuity Management
ISO/ DIS 22316 or BS 65000 (Organizational Resilience)
ISO 26000 (Social Responsibility)
ISO 21929 & ISO 15392 (Sustainability in Building
Construction)
ISO 37120 (Sustainable Development of Communities)
ISO 14064 (Green House Gases)

Product Certifications:
CE Marking
Kite Marking
TUV/ DNV Marking
Capability Building/ Capacity Building:
Skill Building Programs for readying the Fresh
Graduates for specific job positions
Training Infrastructure and System Design and
Implementation

INTEGRATED SUSTAINABLE DEVELOPMENT SOLUTIONS


Integrated Sustainable development Solutions are aimed
at re-thinking business models, map value to create new
business models and help in redesigning the business
processes to achieve sustainable development goals.

Confluence Center for Sustainable Development and Business Excellence

Profile of Confluence

Confluence Center for Sustainable Development


and Business Excellence is one of the pioneering
organizations to provide integrated sustainable
development services.

We are a Management, Process, Engineering


Consulting and Training Services Company
backed by Leadership Team with 100+ years of
industry experience between them.

To know more details or way forward to know how we can add value to organization,

Contact:

Venkatesh Yerramalla
Mobile: +91 9848043413 | yerramalla@confluenceworld.com
Nilesh Naik
Mobile: +91 9000015482 | nilesh@confluenceworld.com

Perfection is unattainable,
but if we chase it,
we can achieve Excellence

Our India Office:

- Vince Lombardi

Corp. Office: 1-4-60/S2, 2 Floor, Plot no: 29, Street No 8,


Habsiguda, Hyderabad - 500007, Telangana, India
nd

Confluence Center for Sustainable Development and Business Excellence

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