Random Business Tests

ISEB BH0-013
Foundation Certificate in Business Analysis

Version: 4.0
ISEB BH0-013 Exam

Topic 1, Volume A
QUESTION NO: 1
Given the cashflows below, which of the following is correct?
A. The project pays back in year 4 of the project.

B. The project does not pay back within the four year period.
C. The project pays back in year 2 of the project.
D. The project pays back in year 3 of the project.
Answer: B
Explanation:
QUESTION NO: 2
The required competencies of a business analyst are classified into three categories. Which of the
following is one of these three categories?
A. Management Qualities.
B. Business Knowledge.
C. IT Skills
D. Project Skills.
Answer: B
Explanation:
QUESTION NO: 3
When should benefits realisation be carried out?
A. Immediately at the end of the project.
B. At the beginning of the project.
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ISEB BH0-013 Exam

C. At the end of the finalised feasibility study.
D. Months or years after the end of the project.
Answer: D
Explanation:
QUESTION NO: 4
Which of the following statement is TRUE about the process view of an organisation?
A. It focuses on the customer of the organisation.
B. It focuses solely on the internal view of the organisation.
C. It focuses on the functions of an organisation.
D. It focuses on the organisational structure.
Answer: A
Explanation:
QUESTION NO: 5
As part of an investigation a Business Analyst has devised a form for users of an existing system
to use to keep track of the tasks they undertake during their working day. Which of the following
describes this investigation technique?
A. Special purpose records,
B. Scenario analysis.
C. Questionnaires.
D. Activity sampling.
Answer: A
Explanation:
QUESTION NO: 6
On a class diagram, what do the multiplicities represent?
A. The number of attributes held within each class.
B. The minimum and maximum number of operations in each class.
ISEB BH0-013 Exam

C. The minimum and maximum number of objects in each class.
D. The business rules for an association between two classes.
Answer: D
Explanation:
QUESTION NO: 7
A well formed requirement is said to comply with which of the following acronyms?
A. MOSCOW.
B. SMART.
C. OSCAR.
D. MOST.
Answer: B
Explanation:
QUESTION NO: 8
Which stage in the waterfall model is considered as several separate stages in the V model?
A. Development.
B. Analysis.
C. Testing.
D. Design.
Answer: C
Explanation:
QUESTION NO: 9
Which of the following terms may be used to describe the attitude of a stakeholder who is NOT in
favour of the project but is probably not actively opposed to it?
A. Opponent.
B. Neutral.
C. Critic.
ISEB BH0-013 Exam

D. Blocker.
Answer: C
Explanation:
QUESTION NO: 10
It has been suggested that five clerical posts can be abolished when a new computer system is
implemented. Under which category of costs or benefits will this be recorded?
A. Tangible costs.
B. Tangible benefits.
C. Intangible costs.
D. Intangible benefits.
Answer: B
Explanation:
QUESTION NO: 11
During which stage of the Business Analysis Process Model would a gap analysis be carried out?
A. Define requirements.
B. Analyse needs.
C. Evaluate the options.
D. Investigate situation.
Answer: B
Explanation:
QUESTION NO: 12
A stakeholder has been classified as 'some' on both the power/influence and interest axes of a
power/interest grid. Which of the following would be an appropriate way of managing this
stakeholder?
A. Keep on side.
ISEB BH0-013 Exam

B. Keep watching.
C. Keep informed.
D. Keep satisfied.
Answer: A
Explanation:
QUESTION NO: 13
What is the first stage of the waterfall systems development lifecycle?
A. Plan.
B. Analysis.
C. Feasibility Study.
D. Strategic Vision.
Answer: C
Explanation:
QUESTION NO: 14
Different reactions may be observed when a change to working methods is proposed. These
reactions include:
a. Enthusiasm for the change.
b. Fear of the change.
c. Reduced performance on the job.
d. Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?
A. b, d, c and a.
B. a, b, c and d.
C. b, c, d and a.
D. a, b, d and c.
Answer: C
Explanation:
ISEB BH0-013 Exam
QUESTION NO: 15
Business rules define how actions are to be performed. Under which of the following headings are
business rules considered?
A. Explicit or implicit management statements,
B. Statutory and internal policies.
C. Constraints and operational guidance.
D. Negotiable and non-negotiable limitations.
Answer: C
Explanation:
QUESTION NO: 16
What does the O' stand for in the CATVVOE analysis?
A. The objectives of the business system under review.
B. The opportunities for change in the business system under review.
C. The organisation of the business system under review.
D. The owner of the business system under review.
Answer: D
Explanation:
QUESTION NO: 17
In a particular organisation it is common practice to call all managers by their first name. It is part
of the culture of the organisation. Newcomers are quickly corrected if they do not follow this
informal approach. What would knowing about this convention be classified as in Requirements
Engineering?
A. Explicit individual knowledge.
B. Tacit individual knowledge.
C. Explicit corporate knowledge.
D. Tacit corporate knowledge.
ISEB BH0-013 Exam

Answer: D
Explanation:
QUESTION NO: 18
In which of the following business analysis areas does the traditional systems analyst role
primarily operate?
A. Quantifying costs and benefits.
B. Defining the needs of the business.
C. Implementing business changes.
D. Specifying IT system requirements.
Answer: D
Explanation:
QUESTION NO: 19
A batch program runs every night to raise invoices. The next day these invoices are posted out to
customers by a clerk. Customers pay the invoices with cheques. The cheques are then banked by
a clerk. In this scenario, which of the following represents a business event?
A. System prints invoices.
B. Clerk sends invoices to customers.
C. Customer's cheque is received.
D. Clerk banks the cheque.
Answer: C
Explanation:
QUESTION NO: 20
Which of the following investigation techniques involves following a user for one or two days in
order to find out what a particular job entails?
A. Scenario analysis.
B. Protocol analysis.
C. Shadowing.
ISEB BH0-013 Exam

Answer: C
Explanation:
QUESTION NO: 21
A system holds information about an employee; Mike Berry. Which of the following is Mike Berry
an example of?
A. An attribute.
B. An object.
C. A class.
D. An operation.
Answer: B
Explanation:
QUESTION NO: 22
An analyst is defining the requirements for an online booking system and wishes to show the
business managers the look and feel of the system in order to elicit usability requirements. What
investigation technique should the analyst use?
A. Workshops.
B. Interviewing.
C. Ethnographic study
D. Prototyping.
Answer: D
Explanation:
QUESTION NO: 23
A business analyst has identified that one of the use cases on a use case diagram contains a
large amount of optional processing. This optional processing is so large that he has decided to
remove it to a separate use case which can be called by the original use case if required. How
should the original use case be linked to the new use case?
ISEB BH0-013 Exam

A. By a broken, arrowed line stereotyped with the word <<include>>.
B. By a broken, arrowed line stereotyped with the word <<uses>>.
C. By a solid line with no arrowhead or stereotype.
D. By a broken, arrowed line stereotyped with the word <<extend>>.
Answer: D
Explanation:
QUESTION NO: 24
An organisation called Quality Signs' makes display signs for commercial customers. Which of the
following are MOST likely to be the Actors in a CATWOE analysis?
A. The Managing Director of Quality Signs.
B. The sign makers of Quality Signs.
C. The competitors of Quality Signs.
D. The customers of Quality Signs.
Answer: B
Explanation:
QUESTION NO: 25
Which of the following models shows the driving and resisting forces of change?
A. Force field analysis.
B. Five forces model.
C. Power/impact grid.
D. Learning cycle.
Answer: A
Explanation:
QUESTION NO: 26
Which of the following statements is TRUE?
A. The IRR of every project is based on it achieving a Net Present Value of zero.
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B. It is preferable for the calculated IRR of a project to be below bank interest rates,
C. Discounted cash flows do not usually take into account the time value of money.
D. When comparing two projects, the one with the lower NPV should be preferred.
Answer: A
Explanation:
QUESTION NO: 27
Which of the following techniques can be used to pull together the results of an analysis of the
external and internal business environment of an organisation?
A. SWOT analysis.
B. Resource audit.
C. Five-forces model.
D. Balanced business scorecard.
Answer: A
Explanation:
QUESTION NO: 28
The following requirement has been identified; The system must be able to record customer
payments'. What type of requirement is this?
A. A functional requirement.
B. A non-functional requirement.
C. A general requirement.
D. A technical requirement.
Answer: A
Explanation:
QUESTION NO: 29
Which of the following BEST describes an ethnographic study?
A. A study which uses prototype graphical screens to demonstrate a user requirement.
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B. A study of users in their workplace undertaking representative simulated scenarios.
C. A study where the analyst spends an extended period of time in the target environment.
D. A study which ensures that the needs of a wide range of ethnic groups are considered.
Answer: C
Explanation:
QUESTION NO: 30
Which stage of the Requirements Engineering process is concerned with tracking requirements
from inception to implementation?
A. Requirements documentation
B. Requirements management
C. Requirements validation.
D. Requirements analysis.
Answer: B
Explanation:
QUESTION NO: 31
A process model has been produced which includes diamond-shaped symbols. What does this
diamond-shaped symbol represent in the model?
A. A document.
B. An event.
C. A manual process.
D. A decision.
Answer: D
Explanation:
QUESTION NO: 32
An analyst has discovered that a company wishes to hold information about departments and
employees. A department may have many employees in it, but each employee can, at any one
time, only work in one department. There is no requirement to store historical information.
However, there are currently eight departments and over one hundred employees. How would this
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relationship be shown on an Entity Relationship diagram?
A. As (8..100) at the Department end of the relationship.
B. As a many-to-many between Department and Employee.
C. As a one-to-one between Department and Employee.
D. As a one-to-many between Department and Employee.
Answer: D
Explanation:
QUESTION NO: 33
When running workshops it is useful to have someone with a role that includes specific
responsibility for keeping attendees focused on achieving the objective of the workshop. Which of
the following terms describes this role?
A. The arbitrator.
B. The scribe.
C. The stakeholder.
D. The facilitator.
Answer: D
Explanation:
QUESTION NO: 34
In which of the following circumstances do buyers have high bargaining power?
A. When available sources of supply are available and easy to find.
B. When the cost of a product or service is low.
C. When switching costs are high.
D. When the supplier brand is powerful.
Answer: A
Explanation:
QUESTION NO: 35
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An analyst investigating a finance system wishes to build rapport with individual stakeholders and
investigate in detail each stakeholder's views. Which of the following techniques should the
analyst use?
A. Questionnaires.
B. Interviewing.
C. Special purpose records.
D. Document analysis.
Answer: B
Explanation:
QUESTION NO: 36
It is unclear to a project sponsor why a particular requirement has been included in a recently
released version of a system. Which of the following will allow him to identify who originally asked
for the requirement?
A. The validation of the requirement.
B. The source of the requirement.
C. The resolution of the requirement.
D. The justification of the requirement.
Answer: B
Explanation:
QUESTION NO: 37
In a business activity model, which of the following type of activities respond to deviations between
actual and planned performance?
A. Monitoring activities.
B. Doing activities.
C. Controlling activities.
D. Planning activities.
Answer: C
Explanation:
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QUESTION NO: 38
A convenience food manufacturer has undertaken a strategic analysis study and has identified a
threat from groups lobbying against the use of packaging for food products. Which of the PESTLE
categories would have helped highlight this threat?
A. Legal.
B. Environmental.
C. Technological.
D. Economic.
Answer: B
Explanation:
QUESTION NO: 39
One of the stages of the Business Activity Process Model is 'Consider the perspectives'. Which of
the following would be particularly relevant in this stage?
A. PESTLE analysis.
B. Requirements Modelling.
C. Cost Benefit Analysis.
D. Business Activity Modelling.
Answer: D
Explanation:
QUESTION NO: 40
Which of the following is a primary activity in the value chain?
A. Human Resources (HR).
B. Procurement.
C. Information Technology (IT).
D. Marketing and Sales.
Answer: D
Explanation:
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Topic 2, Volume B
QUESTION NO: 41
A system must hold the price of every product sold by the company. Which of the following is the
price likely to be?
A. An attribute.
B. An entity.
C. An object.
D. A use case.
Answer: A
Explanation:
QUESTION NO: 42
What is stage 0 (zero) of the concerns-based adoption model?
A. Shock.
B. Defininition.
C. Initial change.
D. Awareness.
Answer: D
Explanation:
QUESTION NO: 43
The Boston Box may be used to analyse the portfolio of businesses owned by an organisation.
Which of the following animals does it use in its term for businesses that have low market share in
a market with low growth?
A. Cow.
B. Cat.
C. Dog.
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D. Goat.
Answer: C
Explanation:
QUESTION NO: 44
Which of the following describes a 'rich picture'?
A. An organisation chart showing the most important stakeholders.
B. A swim-lane diagram highlighting the most costly processes.
C. A free-format drawing of a business situation under investigation.
D. A UML class diagram showing both attributes and operations.
Answer: C
Explanation:
QUESTION NO: 45
Which of the following may be used to document the outcomes of a workshop?
A. Mind maps.
B. Brainwriting.
C. Round robin.
D. Stepwise refinement.
Answer: A
Explanation:
QUESTION NO: 46
The V model is an example of which of the following?
A. A business analysis process model.
B. A systems development lifecycle.
C. A concerns-based adoption model.
D. A soft systems methodology.
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Answer: B
Explanation:
QUESTION NO: 47
Which of the following is a primary activity in the value chain?
A. Procurement.
B. Firm infrastructure.
C. Service.
D. Technology development.
Answer: C
Explanation:
QUESTION NO: 48
The term 'happy day' is often used in the context of which of the following investigation
techniques?
A. Protocol analysis.
B. Scenarios.
C. Activity Sampling.
D. Document analysis.
Answer: B
Explanation:
QUESTION NO: 49
What is the MoSCoW principle used for?
A. To analyse stakeholders.
B. To determine strategy.
C. To define a root definition.
D. To prioritise requirements.
Answer: D
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Explanation:
QUESTION NO: 50
A software house is developing a software package specifically for hotel management. A business
analyst has been employed because of her familiarity with the hotel industry. Which of the
following competencies has she been employed to bring to the project?
A. Domain knowledge.
B. Problem solving.
C. Team leadership.
D. Project management.
Answer: A
Explanation:
QUESTION NO: 51
Every night at midnight a batch process is invoked to invoice all orders received that day. How will
the time midnight be represented on a use case diagram?
A. As a use case.
B. As an association.
C. As an actor.
D. As a system boundary.
Answer: C
Explanation:
QUESTION NO: 52
Which of the following types of activity help identify the KPI's of an organisation?
A. The doing activities.
B. The monitoring activities.
C. The control activities.
D. The planning activities.
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Answer: D
Explanation:
QUESTION NO: 53
Which of the following requirements elicitation techniques is ineffective at defining the future
requirements of a system?
A. Workshops.
B. Prototyping,
C. Scenario analysis.
D. Shadowing.
Answer: D
Explanation:
QUESTION NO: 54
Which of the following statements about outsourcing of systems development is correct?
A. It has meant that it is no longer necessary for analysts to define rigorous, accurate and
complete user requirements.
B. It has eliminated the need for effective contract management between the customer and the
supplier of the outsourcing.
C. It has been a significant catalyst in organisations for the development of a business analysis
function.
D. It has meant that the programming of solutions is usually undertaken in countries where labour
costs are high.
Answer: C
Explanation:
QUESTION NO: 55
Which of the following is a perceived advantage of using workshops to investigate requirements?
A. It reduces speed and productivity of the project.
B. It is time-consuming to arrange and organise.
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C. It focuses on a narrow view of the area under investigation.
D. It obtains buy-in and acceptance for the project,
Answer: D
Explanation:
QUESTION NO: 56
Style guides, manuals and job descriptions are examples of what type of knowledge?
A. Explicit.
B. Implicit.
C. Tacit.
D. Organisational.
Answer: A
Explanation:
QUESTION NO: 57
What do the arrow headed lines between activities represent on a business activity model?
A. Activity sequence
B. Logical dependency.
C. Functional optionality.
D. Flow of data.
Answer: B
Explanation:
QUESTION NO: 58
Which of the following stages is immediately after problem-finding in Isaksen and Treffinger's
creative problem-solving model?
A. Idea-finding.
B. Solution-finding.
C. Data-finding.
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D. Acceptance-finding.
Answer: A
Explanation:
QUESTION NO: 59
Which of the following models might include the documentation of scenarios?
A. A class model.
B. A business activity model.
C. A use case model.
D. A corporate data model.
Answer: C
Explanation:
QUESTION NO: 60
Which of the following describes the objectives in a MOST analysis?
A. The statements declaring what the business is in and what it intends to achieve.
B. The approach the organisation intends to take to achieve its declared mission.
C. The goals against which the organisation's achievements can be measured.
D. The detailed means by which an agreed business strategy will be implemented.
Answer: C
Explanation:
QUESTION NO: 61
A stakeholder in a project has been classified as having no interest but high power/influence on
the power/interest grid. Which of the following would be an appropriate way of managing this
stakeholder?
A. Ignore.
B. Watch.
C. Keep on side.
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D. Keep informed.
Answer: B
Explanation:
QUESTION NO: 62
Which of the following is likely to be shown as a process in a swim-lane diagram of a library book
borrowing system?
A. Book.
B. Librarian.
C. Borrowing Limit.
D. Borrow book.
Answer: D
Explanation:
QUESTION NO: 63
The Business Activity Model shows the doing activities' of a business system. Which element of
CATWOE do these activities relate to?
A. Transformation.
B. Actors.
C. Environment.
D. Owner.
Answer: A
Explanation:
QUESTION NO: 64
Which of the following statements about change and change management is correct?
A. Change management should be considered right from the start of the project.
B. Change management should first be considered in the design stage of the project.
C. The management of change is the sole responsibility of the project manager.
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D. Social and cultural factors have little influence on the success of implementing changes.
Answer: A
Explanation:
QUESTION NO: 65
An analyst has asked a user to describe each step in a task as they perform it. Which of the
following investigation techniques is the analyst using?
A. Ethnographic study.
B. Interviewing.
C. Activity sampling.
D. Protocol analysts.
Answer: D
Explanation:
QUESTION NO: 66
What is the final stage of the waterfall systems devebpment lifecycle?
A. User acceptance testing.
B. Post-implementation review.
C. Benefits realisation.
D. Implementation.
Answer: D
Explanation:
QUESTION NO: 67
Which of the following statements about a BAM is correct?
A. The BAM is concerned with who carries out the activities.
B. The BAM is concerned with where activities are carried out.
C. There will be one BAM for each business perspective.
D. The BAM is an AS-IS model of the real world.
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Answer: C
Explanation:
QUESTION NO: 68
Which of the following is explicitly considered as a force in Porter's five forces model?
A. Rivalry between suppliers.
B. Government legislation.
C. Internal business processes.
D. Bargaining power of buyers.
Answer: D
Explanation:
QUESTION NO: 69
Description, impact assessment, probability and countermeasures are usually recorded for which
of the following?
A. Requirements.
B. Risks.
C. Stakeholdei-s.
D. Key Performance Indicators.
Answer: B
Explanation:
QUESTION NO: 70
What is the model of a current business process often called?
A. The AS-IS model.
B. The AS-IF model.
C. The n-IS model.
D. The IS-IT model.
Answer: A
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Explanation:
QUESTION NO: 71
Every night, at midnight, a system automatically raises invoices for customers that have placed
orders that day. The invoice is sent electronically by email to customers. What is the event that
triggers the production of invoices?
A. Midnight on the system clock.
B. The receipt of an order from a customer.
C. The email system.
D. The batch invoice production job.
Answer: A
Explanation:
QUESTION NO: 72
A company holds information about 1000 customers. It receives, on average, 50 orders per day.
Each order must be placed by only one customer. Customers must have placed at least one order
but may place several. An analyst has shown an association between the classes Customer and
Order. What multiplicities should she show at the Order end of this association?
A. 0..*.
B. 1.*.
C. 0..50.
D. 1..1000.
Answer: B
Explanation:
QUESTION NO: 73
One of the claimed advantages of buying a software package is that it is possible to predict future
maintenance costs with some certainty. How would these costs be classified in a cost-benefit
analysis?
A. As an intangible cost.
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B. As a tangible benefit.
C. As a tangible cost.
D. As an intangible benefit.
Answer: C
Explanation:
QUESTION NO: 74
Why should requirements be SMART?
A. To ensure that the requirement supports business objectives.
B. To ensure that the requirement is intelligently expressed.
C. To ensure that the requirement is well formed.
D. To ensure that the requirement is graphically modelled.
Answer: C
Explanation:
QUESTION NO: 75
In which stage of the business analysis process model would the business analyst produce a
business case?
A. Evaluating the options.
B. Analysing the needs.
C. Defining the requirements.
D. Considering perspectives.
Answer: A
Explanation:
QUESTION NO: 76
The table below shows the costs and savings associated with a project. In which of the following
years does the project break even?
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A. Year 4.
B. Year 5.
C. Year 3.
D. The project does not break even.
Answer: B
Explanation:
QUESTION NO: 77
Linking a piece of delivered software functionality with a requirement is known as which of the
following?
A. Requirements validation.
B. Requirements verification.
C. Requirements testing.
D. Requirements traceabiiity.
Answer: D
Explanation:
QUESTION NO: 78
In which of the following categories would return on investment be considered when assessing the
feasibility of a project?
A. Financial feasibility.
B. Business feasibility.
C. Technical feasibility.
D. Operational feasibility.
Answer: A
Explanation:
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QUESTION NO: 79
Which of the following would you describe about each stakeholder?
A. Justification.
B. Owner.
C. Attitude.
D. Resolution.
Answer: C
Explanation:
QUESTION NO: 80
A use case Place Order must always invoke a related use case Check Credit. How is the
association between the two use cases shown?
A. By a solid line with no arrowhead or stereotype.
B. By a broken, arrowed line stereotyped with the word <<extend>>.
C. By a broken, arrowed line stereotyped with the word <<e>iclude>>.
D. By a broken, arrowed line stereotyped with the word <<include>>.
Answer: D
Explanation:
Topic 3, Volume C
QUESTION NO: 81
During a workshop, it is useful to ask participants to come up with ideas which are listed for later
evaluation. What is this technique called?
A. Round Robin.
B. Brainstorming.
C. Mind Mapping.
D. Mess Finding.
Answer: B
Explanation:
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QUESTION NO: 82
When analysing stakeholders, it is useful to produce a stakeholder analysis grid. What is depicted
on the axes of this grid?
A. Objectives and interests.
B. Power and influence.
C. Perspectives and impacts.
D. Power and interest.
Answer: D
Explanation:
QUESTION NO: 83
How would usability and performance requirements be classified?
A. As general requirements.
B. As technical requirements.
C. As functional requirements.
D. As non-functional requirements.
Answer: D
Explanation:
QUESTION NO: 84
When undertaking a CATWOE' analysis, which sequence should the first four letters be
considered in?
A. W, T, C, A
B. T, W, C, A
C. W, C, T, A
P D. T, A, W, C
Answer: A
Explanation:
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QUESTION NO: 85
A company provides a help desk facility to support users of their computer software. How would
the provision of this facility be classified on their value chain?
A. As an Inbound Logistics activity,
B. As a Sales and Marketing activity.
C. As a Technology Development activity.
D. As a Service activity.
Answer: D
Explanation:
QUESTION NO: 86
When are workshops especially valuable?
A. When suitably sized rooms are available.
B. When all stakeholders are agreed on the way forward.
C. When a geographically dispersed set of users needs to be consulted.
D. When time and budget are constrained.
Answer: D
Explanation:
QUESTION NO: 87
There is a requirement for an employee to enter time worked details into a computerised project
reporting system. If this requirement was drawn on a use case diagram, which of the following
would be correct?
A. Employee would be the boundary, time details an actor.
B. Project reporting system would be an actor, employee a use case.
C. The computer system would be the boundary, the project reporting system a use case.
D. Enter time details would be a use case, employee an actor.
Answer: D
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Explanation:
QUESTION NO: 88
The Internal Rate of Return has been calculated for an option in a Business Case. Which ONE of
the following statements is true?
A. The Net Present Value is not known.
B. The DCF Rate is not known.
C. The Net Present Value is Zero.
D. The DCF Rate is Zero.
Answer: C
Explanation:
QUESTION NO: 89
The entity relationship model below shows the relationship between Product and Order. Which of
the following business rules is correct and is reflected in the diagram?
A. The maximum number of products on one order is eight.

B. The maximum number of products on one order is unlimited.
C. The minimum number of orders for each product is one.
D. The minimum number of products on each order is zero.
Answer: A
Explanation:
QUESTION NO: 90
Which of the following is NOT one of the perspectives considered by the 'Balanced Business
Scorecard'?
32
ISEB BH0-013 Exam

A. Competition.
B. Customer.
C. Learning and Growth.
D. Financial.
Answer: A
Explanation:
QUESTION NO: 91
Which of the following investigation techniques is the MOST time consuming?
A. Questionnaires.
B. Ethnographic study.
C. Shadowing.
Answer: B
Explanation:
QUESTION NO: 92
A project reporting system stores information about Employees. How would an Employee be
represented in an entity-relationship diagram?
A. As an Actor.
B. As an Attribute.
C. As an Entity.
D. As a Relationship.
Answer: C
Explanation:
QUESTION NO: 93
Which of the following investigation techniques is MOST appropriate for collecting quantitative
information?
33
ISEB BH0-013 Exam

A. Workshops.
B. Activity sampling.
C. Interviewing.
D. Prototyping.
Answer: B
Explanation:
QUESTION NO: 94
Which of the following is an input to the Investigate the Situation stage of the business analysis
process model?
A. Stakeholder perspectives.
B. List of issues/problems.
C. Business case.
D. Terms of reference.
Answer: D
Explanation:
QUESTION NO: 95
What occurs at handoffs when two actors do not synchronise their work?
A. Errors.
B. Queues.
C. Functions.
D. Decisions.
Answer: B
Explanation:
QUESTION NO: 96
The change curve shows the range of emotions experienced by people when facing change. One
of the axes on the graph is Time; what is the other axis?
34
ISEB BH0-013 Exam

A. Fear.
B. Self-esteem.
C. Anger.
D. Shock.
Answer: B
Explanation:
QUESTION NO: 97
What stage of the V model provides the test criteria for user acceptance testing?
A. The business needs.
B. The requirements.
C. The designed solution.
D. The developed solution.
Answer: B
Explanation:
QUESTION NO: 98
Which of the following techniques is used to focus solely on the external influences on an
organisation?
A. SWOT.
B. PESTLE.
C. CATWOE.
D. MOST.
Answer: B
Explanation:
QUESTION NO: 99
Which of the following are steps in the Isaksen and Treffinger's creative problem solving model?
a. Mess Finding.
35
ISEB BH0-013 Exam

b. Data Modelling.
c. Process Finding.
d. Problem Finding.
e. Solution Finding.
A. a, b, c and d.
B. b, c and e.
C. a, d and e.
D. a, c, d and e.
Answer: C
Explanation:
QUESTION NO: 100

What stage immediately precedes testing in the waterfall lifecycle?
A. Design.
B. Development.
C. Implementation.
D. Analysis.
Answer: B
Explanation:
QUESTION NO: 101

"The system should allow a user to enter customer details and select appropriate customers for a
mailshot". What is wrong with this requirement?
A. It consists of two requirements which should be separately defined.
B. It contains the word "should" which must not be used in a requirement.
C. It should be specific about the user it refers to.
D. It should not contain the word "system" in the requirement.
Answer: A
Explanation:
36
ISEB BH0-013 Exam
QUESTION NO: 102

What type of model is a 'Business Activity Model' (BAM)?
A. Conceptual
B. Logical
C. Physical
D. Dynamic
Answer: A
Explanation:
QUESTION NO: 103

Cars, trucks and motorbikes are all types of vehicle. What structure could be used on a class
model to model this?
A. Generalisation
B. Association class
C. Exclusivity relationship
D. The <<include>> construct
Answer: A
Explanation:
QUESTION NO: 104

As part of an investigation, a business analyst has asked a business user to keep track of the
actual tasks they carry out over a period of time. What is this investigation technique called?
A. Shadowing.
B. Prototyping.
C. Special purpose records.
Answer: C
Explanation:
37
ISEB BH0-013 Exam
QUESTION NO: 105

Which of the following is an example of 'Individual Tacit Knowledge'?
A. Culture.
B. Process.
C. Norms.
D. Intuition.
Answer: D
Explanation:
QUESTION NO: 106

Business Analysis competencies are divided into three groups. Which of the following are the
groups of competencies for a Business Analyst?
a. IT skills.
b. Behavioural skills and personal qualities.
c. Techniques.
d. Project Management Support.
e. Business Knowledge.
A. b, c and e.
B. a, b and e.
C. b, c and d.
D. a, d and e.
Answer: A
Explanation:
QUESTION NO: 107

Who is the target of the value proposition?
38
ISEB BH0-013 Exam

A. The5upplier,
B. The 5ponsor.
C. The Customer.
D. The Competitor.
Answer: C
Explanation:
QUESTION NO: 108

Who should be defined as the owner of a risk?
A. The person who documented the risk in the risk register.
B. The person who identified the risk in the initial requirements analysis.
C. The person responsible for defining the probability of the risk.
D. The person best placed to take the necessary counter-measures to the risk.
Answer: D
Explanation:
QUESTION NO: 109

One of Porter's five forces explicitly considers industry competitors. Which of the following is the
Key Focus' of this force?
A. A Competitor's external marketing campaign.
B. The products offered by Competitors.
C. Rivalry among existing Competitors.
D. The market share of known Competitors.
Answer: C
Explanation:
QUESTION NO: 110

Which ONE model is used for planning the training the support that people need as they adapt to
change?
39
ISEB BH0-013 Exam

A. The Concerns-Based Adoption Model.
B. The Corporate Training Plan.
C. The Capability Maturity Model.
D. The Change Control Process Model.
Answer: A
Explanation:
QUESTION NO: 111

Business analysis bridges the gap between which two disciplines?
A. Business Case Definition and Requirements Analysis.
B. IT Systems Analysis and Acceptance Testing.
C. Requirements Analysis and IT Systems Development.
D. Strategic Analysis and IT Systems Analysis.
Answer: B
Explanation:
QUESTION NO: 112

A requirement has been identified as beneficial. It will be included in the system if it does not take
too long to deliver or cost too much. How would this requirement be prioritised in the MoSCoW
classification?
A. As a 'M'.
B. As a 'C'.
C. As a 'S'.
D. As a 'W'.
Answer: B
Explanation:
QUESTION NO: 113

It is claimed that a new system will bring improved job satisfaction to employees. How should this
improved job satisfaction be classified?
40
ISEB BH0-013 Exam

A. As a tangible benefit.
B. As an intangible cost.
C. As a tangible cost.
D. As an intangible benefit.
Answer: D
Explanation:
QUESTION NO: 114

Which of the following is NOT an example of a generic stakeholder group?
A. Regulators.
B. Competitors.
C. Testers.
D. Employees.
Answer: C
Explanation:
QUESTION NO: 115

When undertaking business system modelling how many Business Activity Models' (BAM's) are
initially produced?
A. One for each system under consideration.
B. One for each CATWOE.
C. One for each Actor.
D. One to reflect the perspective of the Owner.
Answer: B
Explanation:
QUESTION NO: 116

Which investigation technique is supported by use case' descriptions?
A. Scenario Analysis.
41
ISEB BH0-013 Exam

B. Questionaires.
C. Document Analysis.
D. Interviewing.
Answer: A
Explanation:
QUESTION NO: 117

Which category of activities should be identified first when developing a 'Business Activity Model'
(BAM)?
A. Enabling.
B. Planning.
C. Doing.
D. Monitoring.
Answer: C
Explanation:
QUESTION NO: 118

Which of the following statements is TRUE?
A. Improving the business process is concerned with removing problems identified in the AS-IS
process.
B. Introducing bottlenecks is an important principle of business process re-design.
C. It is not permissible to show decision diamonds on a swim-lane diagram.
D. Processes cannot be improved by changing the sequence of activities alone.
Answer: A
Explanation:
QUESTION NO: 119

In which stage of the requirements engineering process are requirements checked to see whether
they are well formed and SMART?
42
ISEB BH0-013 Exam

A. Requirements management.
B. Requirements documentation.
C. Requirements analysis.
D. Requirements elicitation.
Answer: C
Explanation:
QUESTION NO: 120

The table below shows the costs and savings associated with a project. In which of the following
years does the project break even?
A. Year 2.
B. Year 3.
C. Year 4.
D. The project does not pay back within the four year period.
Answer: C
Explanation:
Topic 4, Volume D
QUESTION NO: 121
An airline wishes to assess the punctuality of its flights. What type of business activity would do
this?
A. An enabling activity.
B. A controlling activity.
C. A planning activity.
D. A monitoring activity.
43
ISEB BH0-013 Exam

Answer: D
Explanation:
QUESTION NO: 122

When are the acceptance criteria for user acceptance testing defined?
A. When the deliverables of the system design have been agreed.
B. When the deliverables of the requirements analysis have been agreed.
C. When the software has been completed and has passed system testing.
D. When the users have had the opportunity to use the software for a period of time.
Answer: B
Explanation:
QUESTION NO: 123

The requirements catalogue documents the business user or users who requested the
requirement. Which heading in the requirements catalogue template would this information be
recorded?
A. Owner.
B. Justification.
C. Author.
D. Source.
Answer: D
Explanation:
QUESTION NO: 124

Which of the following only includes explicit corporate knowledge?
A. Skills, values, communities of practice.
B. Job descriptions, tasks, targets.
C. Culture, norms, historical data.
D. Style guides, procedures, processes.
44
ISEB BH0-013 Exam

Answer: D
Explanation:
QUESTION NO: 125

Which of the following approaches is the variation of the Waterfall lifecycle that shows explicitly the
link between the analysis stages and the testing stages?
A. V model.
B. Spiral model.
C. Unified process.
D. Workflow model.
Answer: A
Explanation:
QUESTION NO: 126

Which of the following is considered by the Boston Box?
A. Power/influence.
B. Impact.
C. Market share.
D. Gross profit.
Answer: C
Explanation:
QUESTION NO: 127

In which of the following circumstances is supplier power high?
A. When switching costs are low.
B. When there are relatively few customers.
C. When the supplier brand is powerful.
D. When alternatives are readily available.
Answer: C
45
ISEB BH0-013 Exam

Explanation:
QUESTION NO: 128

What does a force-field analysis consider?
A. Forces for and against business change.
B. Forces in the competitive environment.
C. The financial strength of the company.
D. The power of external suppliers.
Answer: A
Explanation:
QUESTION NO: 129

What are business case development, subject matter expertise and procurement all examples of?
A. Behavioural skill competencies required by business analysts.
B. Business knowledge competencies required by business analysts.
C. Technique competencies required by business analysts.
D. Personal knowledge competencies required by business analysts.
Answer: B
Explanation:
QUESTION NO: 130

Which stage of the requirements engineering process precedes requirements validation?
A. Requirements elicitation.
B. Requirements analysis.
C. Requirements management.
D. Requirements documentation.
Answer: B
Explanation:
46
ISEB BH0-013 Exam
QUESTION NO: 131

An analyst investigating a sales system wishes to ask questions about how a customer order form
is completed in the current system. What investigation technique is the analyst using?
A. Activity sampling.
B. Protocol analysis.
C. Document analysis
D. Structured observation.
Answer: C
Explanation:
QUESTION NO: 132

Which of the following diagrams helps the business analyst to document a range of issues that
have been uncovered about a business situation?
A. The rich picture.
B. The 'to be' process model.
C. The business activity model.
D. The use case diagram.
Answer: A
Explanation:
QUESTION NO: 133

Which stage of Isaksen and Treffinger's creative problem-solving model is concerned with
analysing the opinions and concerns to identify how information can be quantified?
A. Mess finding.
B. Data finding.
C. Problem finding.
D. Idea finding
Answer: B
Explanation:
47
ISEB BH0-013 Exam
QUESTION NO: 134

The term CATWOE provides a framework for defining and analysing business perspectives. In a
project, which letter of CATWOE should be first understood by the business analyst?
A. The Owner.
B. The Customer.
C. The Weltanschauung or world-view.
D. The Actor.
Answer: C
Explanation:
QUESTION NO: 135

Which of the following is likely to be an input into the Analysing the Needs' stage of the business
analysis process model?
A. Shortlist of business options.
B. Validated requirements document,
C. The business case.
D. Agreed business activity model
Answer: D
Explanation:
QUESTION NO: 136

An entity type is a template for its entity occurrences. Which of the following is a template for
objects?
A. A class.
B. A use case.
C. An operation
D. An actor.
Answer: A
48
ISEB BH0-013 Exam

Explanation:
QUESTION NO: 137

What are subsequent changes subject to once a requirements document has been signed off?
A. Requirements verification.
B. Requirements documentation.
C. Requirements validation.
D. Requirements management.
Answer: D
Explanation:
QUESTION NO: 138

When is the self-esteem of individuals affected by a change process usually at its lowest?
A. At the end of the change process.
B. At the start of the change process.
C. At all points during the change process.
D. In the middle phase of the change process.
Answer: D
Explanation:
QUESTION NO: 139

What does the M stand for in MoSCoW?
A. Mission.
B. Must have.
C. Management.
D. Mandatory.
Answer: B
Explanation:
49
ISEB BH0-013 Exam
QUESTION NO: 140

Which of the following may be used as a basis for scripting acceptance tests?
A. Stepwise refinement.
B. Context diagrams.
C. Mind maps,
D. Scenario analysis.
Answer: D
Explanation:
QUESTION NO: 141

Which of the following options only includes workshop discovery techniques?
A. Brainstorming, brainwriting, mind maps.
B. Round robin, post-it exercise, brainstorming.
C. Rich pictures, mind maps, task scenarios.
D. Stepwise refinement, context diagrams, process models.
Answer: B
Explanation:
QUESTION NO: 142

Which of the following statements is true?
A. Shadowing is an effective way of preparing test scripts for user acceptance.
B. Rich pictures and mind maps are used to document the requirements for the IT system.
C. Interviews are effective in building a consensus view and securing agreement from a diverse
group.
D. Ethnographic Studies are concerned with the long term observation of the business
environment.
Answer: D
Explanation:
50
ISEB BH0-013 Exam
QUESTION NO: 143

The following is a list of statements concerning investigation techniques.
a. Questionnaires are an effective way of developing rapport with the business users.
b. Workshops are an effective way of obtaining user buy-in and acceptance.
c. Protocol analysis involves following a user for a period to find out what they do.
d. Scenarios can be used as an effective basis for the development of prototypes.
Which of the following is correct?
A. Statements a and c are incorrect, statements b and d are correct.
B. Statements a and d are incorrect, statements b and c are correct
C. Statements b and c are incorrect, statements a and d are correct.
D. Statements c and d are incorrect, statements a and b are correct.
Answer: A
Explanation:
QUESTION NO: 144

A business case for a project claims that the new system will provide managers with more time to
think creatively about strategic issues. What would this be classified as in a cost-benefit analysis?
A. An intangible cost.
B. A tangible benefit.
C. An intangible benefit.
D. A tangible cost.
Answer: C
Explanation:
QUESTION NO: 145

Which of the following BEST describes the cause of a bottleneck in a business process?
51
ISEB BH0-013 Exam

A. A step where one actor passes the process to another actor.
B. A mismatch between the capacities of related process steps.
C. An unnecessary step or steps in a sequence of process steps.
D. A number of related steps that are carried out by different actors.
Answer: B
Explanation:
QUESTION NO: 146

Which of the following diagrams explicitly shows the sequence of tasks?
A. A swim-lane diagram.
B. A use case diagram.
C. A business activity model.
D. A class model.
Answer: A
Explanation:
QUESTION NO: 147

Which of the following BEST describes the term value proposition?
A. The net present value of a proposed project.
B. The value that a product or service offers to customers.
C. The proposed value of benefits in a cost-benefit analysis.
D. The value of the Internal Rate of Return of a project.
Answer: B
Explanation:
QUESTION NO: 148

Which of the following is an advantage to the host organisation of using an internal consultant to
conduct a business analysis project?
A. They will have a broad business perspective.
52
ISEB BH0-013 Exam

B. They will be familiar with the host organisation.
C. They will only be paid when they are needed.
D. They will have a dispassionate view of the host organisation.
Answer: B
Explanation:
QUESTION NO: 149

The following is a list of statements about stakeholders and stakeholder management.
a. A customer can be considered as a stakeholder in a project.
b. A supplier can be considered as a stakeholder in a project.
c. Stakeholders' positions do not remain static during the life of the project.
d. Communication must not be tailored to each stakeholder in the project.
Which of the following is correct?
A. Statements a, b and c are correct, statement d is incorrect.
B. All four statements are correct.
C. Statements a and c are correct, statements b and d are incorrect.
D. Statements b and c are correct, statements a and d are incorrect.
Answer: A
Explanation:
QUESTION NO: 150

Which of the following statements about business activity models (BAM) is correct?
A. A BAM flowcharts the sequence of business events.
B. A BAM will show who carries out business activities.
C. A BAM is a model of the organisation s processes.
D. A BAM will be defined for each business perspective.
Answer: D
Explanation:
53
ISEB BH0-013 Exam
QUESTION NO: 151

The senior managers of an organisation recognise that they employ knowledgeable, committed
staff. Under which category of a SWOT will this be recorded?
A. Weaknesses,
B. Opportunities.
C. Threats.
D. Strengths.
Answer: D
Explanation:
QUESTION NO: 152

Which of the following represents the total cash flows of an investment, over a period of time,
adjusted to reflect the time value of money?
A. The Internal Rate of Return.
B. The Time to Payback.
C. The Net Present Value.
D. The Return on Investment.
Answer: C
Explanation:
QUESTION NO: 153

A business analyst wishes to show that a company wants to store information about different types
of product. Some attributes are common to every product (for example; product name) but other
attributes only apply to certain product types. For example, product material only applies to
accessory products. Which of the following constructs could the business analyst use to represent
this on a class model?
A. An association class.
B. A many-to-many multiplicity.
C. A generalisation structure.
54
ISEB BH0-013 Exam

D. An <<extend>> structure.
Answer: C
Explanation:
QUESTION NO: 154

Which of the following would BEST be managed with the "keep satisfied" stakeholder
management strategy?
A. Those with high power/influence and no interest in the project.
B. Those with high power/influence and some interest in the project.
C. Those with some power/influence and high interest in the project.
D. Those with some power/influence and some interest in the project.
Answer: B
Explanation:
QUESTION NO: 155

Which of the following would be an appropriate name for a use case that allows a project manager
to allocate resources to a project?
A. Assign resources.
B. Resource.
C. Project Manager.
D. Project.
Answer: A
Explanation:
QUESTION NO: 156

Which of the following lists includes only activities that are defined as support activities in the value
chain?
A. Firm infrastructure, service, marketing and sales.
B. Inbound logistics, outbound logistics, operations.
55
ISEB BH0-013 Exam

C. Procurement, technology development, human resource management.
D. Service, procurement, firm infrastructure.
Answer: C
Explanation:
QUESTION NO: 157

The entity relationship model below shows the relationship between Customer and Order. Which
of the following business rules is correct?
A. An order may be placed by many customers.

B. A customer may place many orders.
C. A customer may never place an order.
D. An order need not be placed by a customer.
Answer: B
Explanation:
QUESTION NO: 158

What is the business analyst doing when he or she compares the BAM with the current business
situation?
A. Conceptual modelling.
B. Analysing perspective.
C. Gap analysis.
56
ISEB BH0-013 Exam

D. Defining CATVVOE.
Answer: C
Explanation:
QUESTION NO: 159

An IT department needs to upgrade its hardware to run the new version of an established
operating system. The cost of this required upgrade is $2 million. As an alternative, the IT director
has suggested that the company should change to a completely different operating system.
Although this will cost $6 million, the change will bring many other benefits, including cheaper
maintenance costs and increased security. What is the avoided cost in his proposal?
A. $2 million.
B. $4 million.
C. $6 million.
D. $8 million.
Answer: A
Explanation:
QUESTION NO: 160

Which of the following actions could sustain business change?
A. Develop the coaching skills of selected staff members.
B. Establish clear benefits for selected, powerful stakeholders.
C. Retain the previous system and its associated processes.
D. Ensure that improved staff performance is not rewarded.
Answer: A
Explanation:
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Foundation Certificate in Business Analysis

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