CURRICULUM VITAE

PERSONAL DETAIL
Full name
: NGUYEN THI LUYEN
Date of Birth
: 14 March, 1984
Place of Birth
: Bac Ninh
Nationality
: Vietnamese
Marital Status
: Single
Contact
: 70 Vo Thi Sau Str., Hai Ba Trung District, Hanoi (H/p: 0904618493)
EXPERIENCE
Jan.-May 2007

: GENERAL EXPORT IMPORT No.1 (GENERALEXIM)

Post: Trainee in Administrative Department
Duties:
Prepared letters to send to related offices,
Set up staff management system
Prepared monthly working attendants
Convinced customers
Controlled incoming and outgoing faxes
Received and answered phone calls
Did the work as a typist

2006 2007

: Teaching mathematics for 12th grade pupils

2007 2008

: Call center in Viettel:

 Supporting customers on Internet technique via telephone

Transferring phone calls to related Department
2008 2010

: Technician in FPT
Supporting customers on Internet technique via telephone
Transferring phone calls to related Department

2010 2014

: Custumer service in Accounting software ITG Company

Support custumer about software
Support custumer about professional accounting

EDUCATION
July Oct. 2007

: English study C level

VIETNAM FEDERATION OF UNESCO CLUBS

2003 - 2007

: Bachelor of Economics
Computer Economic Faculty
NATIONAL ECONOMIC UNIVERSITY

2008 2010

: Account Course
NATIONAL ECONOMIC UNIVERSITY

ABILITY

Fluently spoken and written English

Very good skill in using computer (Word, Excel, PowerPoint, Access,
VB, C++)
Explain, persuade custumer,
Solve problem.

INTERESTS

Traveling, swimming
Music, cinema, reading

REFERENCE
Ms. Pham Thi Nhien - GENERALEXIM CO.
H/p: 0912472500
Ms. Mien Group leader 25 - Viettel - 0982039723
Mr Tran Ngoc Quynh - Call Center 1 Manager
Fpt Telecom North 0983459398