Leading Quality Standards - Restaurant (part 1 Of 2)

23

Questions

| By PercySangapala

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Leading Quality Standards - Restaurant (part 1 Of 2)

This quiz assesses the knowledge colleagues have of LQA standards in Restaurants.
You will get a certificate of recognition generated by this website provided you score
95% and above. Kindly print out your certificate and present it to training for
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encouraged to attempt the quiz again after reviewing your LQA standards. Please
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Questions and Answers

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1.
Within how many rings or seconds do you answer the telephone?
A.
2 rings or 30 seconds
B.
3 rings or 10 seconds
C.
After 3 rings or 10 seconds
2.
What do you have to do if you are unable to answer the telephone within the
standard time frame?
A.
Apologise to the caller for keeping them waiting
B.
Explain its a busy day

C.
Use the standard greeting and ask how may I help you
3.
In a fine dining restaurant within how many seconds of arrival must a guest be
acknowledged?
A.
30 seconds
B.
60 seconds
C.
10 seconds
4.
What must you do and say if a guest is kept waiting on arriving in your restaurant?
A.
Acknowledge and apologize within 30 seconds
B.
Ask if the guest has reserved
C.
Ask how many people will be dining
5.
Within how minutes of arrival must a guest be seated in a fine dining restaurant?
A.
2 minutes
B.
1 minute
C.
5 minutes
6.
LQA evaluates if you offer pre-meal drinks or aperitifs, True or false?
A.

True
B.
False
7.
What is the one beverage/drink that must be offered/suggested with each meal?
A.
Soft drinks
B.
Wine
C.
Water
8.
In fine dining restaurants within how many minutes of arrival must a waiter take the
food order?
A.
10 minutes
B.
15 minutes
C.
20 minutes
9.
According to LQA standards what knowledge must a waiter have of the menu food
items?
A.
Nutritional Value
B.
Ingredients and cooking styles
C.
Origin and history
10.

What according to LQA standards is a full and complete meal order?

A.
An order including wine
B.
An order including starter and desert
C.
An order including cooking instructions, accompaniments and requests
11.
Within how many minutes of the drinks order must the correct drinks be served in a
fine dining restaurant?
A.
5 minutes
B.
10 minutes
C.
8 minutes
12.
Within how many minutes of order must the starter be served?
13.
What do you do if you are unable to serve the starter 15 minutes after order
(perhaps because of preparation time in kitchen)
Discuss
14.
How much time do you have to serve the main course after you have cleared the
starter?
15.
How much time do you have to serve the main course if the guest did not have a
starter?
16.
What must you do when you observe that a guest wine/water bottle is empty?
17.

Within how many minutes do you clear the dishes once all the guests have finished
their meals?
18.
Within how many minutes of order must desert be served?
19.
What do you automatically offer with the desert?
20.
Within how many minutes of dessert being cleared do you serve tea or coffee?
A.
5
B.
3
C.
2
21.
What 3 other items are always served with tea or coffee?
A.
Milk, sugar and the bill
B.
A full selection of sugar, milk/cream and a petit four or equivalent
C.
Milk, sugar and water
22.
LQA standards state that your speech is clear, well paced, jargon/slang free and use
of English is adequate to be fully understood.
A.
True
B.
False
23.

LQA standards evaluate that you respect the guest's presence when interacting with
other colleagues, True or False?
A.
True
B.
False