SPA (Ready For Take Off)

Ready For Take Off
Small Planet Airlines
Table of
Contents
SMALL PLANET AIRLINES CABIN
4
CREW GUIDE
Crew Dispatch Division
25
WORKING DAY
58
58
AIRCRAFT TYPE SPECIFIC

TRAINING
Activity 8: Crew Dispatch Division
26
Activity 16: Standby
78
Split of Responsibilities
26
CALL OUT FOR DUTY
59
IN FLIGHT TRAINING
78
79
Swaps
27
DUTY TRIPS
59
Activity 20: Line Training
CREW TRAINING DIVISION
29
VACATIONS
60
SAMPLE COURSE PROGRAM
79
Activity 9: Crew Training Division
30
Activity 17: Vacations Policy
60
HOMEWORK AND EXAMS
83
83
AIM
CABIN CREW DIVISION
31
SICKNESS
61
BRAIN FOODS
OUTCOMES
Activity 10: Cabin Crew Division
32
PREGNANCY
64
EXPECTED INVOLVEMENT
IN FLIGHT DIVISION
33
CEASING EMPLOYMENT
64
INFORMATION AND
TECHNOLOGY (IT) TRAINING
85
ICON AND ACTIVITIES
Activity 11: In-Flight Division
34
TRAINING BOND
64
COMPANY EMAIL
86
CABIN CREW ASSESSMENT
65
Activity 21: Email
86
PDC PLANNING SYSTEM
86
66
CREW CONNEX CREW

INTERFACE
87
91
ALL ABOUT BEING

CABIN CREW
36
TRANSPORTATION AND
ACCOMMODATION
OUR STORY
A TYPICAL DAY AS CABIN CREW
36
66
DOCLOGIX
Activity 1: Small Planet Airlines
IMAGE AND UNIFORM
GUIDELINES FOR PERSONAL

SECURITY
37
CREW TRANSPORT
67
Activity 22: DocLogix
92
OUR FLEET
68
92
10
37
Activity 18: Crew Taxi
SOCIAL NETWORKS
AIRBUS A320
DRESS CODE NON OPERATING

DUTIES
38
69
11
UNIFORM
HOTELS
BOEING 737-300
71
94
Activity 2: Our Fleet
13
40
DOCUMENTS
INFO YOU NEED TO KNOW
Activity 12: Grooming
40
71
14
Activity 13: Footwear
PASSPORTS & VISAS
OUR DESTINATIONS
GREENWICH MEAN TIME (GMT)
94
14
41
72
OUR OPERATIONS IN EUROPE
Activity 14: Uniform Maintenance
AIRLINE ID CARD
Activity 23: GMT, ZT, UTC
95
14
41
73
OUR OPERATIONS IN ASIA
Activity 15: Your Uniform Sizes
OFFICE ACCESS CARDS
THE 24-HOUR CLOCK
96
Activity 3: Destinations
15
CREW BAG
46
CABIN CREW TRAINING
74
Activity 24: 24-Hour Clock
96
OUR TRADITIONS
16
BRIEFING ROOM APPEARANCE
47
THE PHONETIC ALPHABET
97
OUR ORGANIZATION
17
LOOKING AFTER YOURSELF
48
CONDUCT DURING TRAINING
74
Activity 25: Phonetic Alphabet
97
LITHUANIA ORGANIZATION
17
EATING HABITS
48
REFERENCES
74
AIRPORT CODES
98
POLAND ORGANIZATION
17
CRIMINAL RECORDS CHECKS
75
COUNTRIES IN EUROPE
98
ADMINISTRATION AND HUMAN

RESOURCES DEPARTMENT
18
Activity 4: Human Resource
20
TRAVEL OFFICE
21
Activity 5: Travel Office
22
ABOUT SMALL PLANET

AIRLINES
CREW PLANNING AND

DISPATCH DIVISION
23
Crew Planning Division
23
Activity 6: Crew Planning Division
24
Activity 7: Roster
24
CABIN CREW HEALTH

PRECAUTIONS
49
75
COUNTRIES IN THE MIDDLE EAST
100
CONDUCT CODE
Activity 19: Criminal Records
52
MEDICAL CHECKS
75
COUNTRIES IN AFRICA
100
PUNCTUALITY/ LATE REPORT
52
START UP
76
COUNTRIES IN ASIA
100
REMOVAL OF ITEMS FROM THE

AIRCRAFT
WHAT TO BRING ON YOUR

FIRST DAY
Activity 26: Airport Codes
101
53
76
AVIATION TERMINOLOGY
102
SECURITY SEARCH POLICY
53
CABIN CREW TRAINING

PROGRAM
ABBREVIATIONS
103
77
DAMAGE TO COMPANY
PROPERTY
54
CABIN CREW INITIAL TRAINING
77
LABOR
55
FLIGHT/REST TIME
REGULATIONS
OPERATOR CONVERSION
TRAINING
78
55
About Small Planet Airlines
SMALL PLANET AIRLINES CABIN

CREW GUIDE
AIM
The aim of this Small Planet Airlines Cabin Crew Guide is to provide you with introductory information which will help you to get to know Small Planet Airlines, become
familiar with the main information important for you as the new-comer, employee and
cabin crew, and to set the standard as to Managements expectations regarding your
performance and representation of Small Planet Airlines.
ABOUT SMALL PLANET AIRLINES
OUTCOMES
After you have explored this guide you will be able to:
Gain introductory knowledge of Small Planet Airlines
Know general information about Small Planet Airlines divisions duties and responsibilities related with Cabin Crew
Know what it means to be Cabin Crew in Small Planet Airlines
Know general aviation information
Identify the contents of your training
Chairmans welcome
EXPECTED INVOLVEMENT
Just remember that here at Small Planet Airlines we are all a team and it is our collective effort that makes our dreams possible. It is a wonderful feeling when your work
becomes your life and your life becomes your work. We encourage each other and
never refuse to offer a helping hand. And we do have a lot of fun together. So, welcome
aboard and enjoy your time with Small Planet Airlines!
You are expected to:

Read and familiarize yourself with the contents of the Guide before you commence
your training;
Use all necessary tools to gain further information;
Complete all activities throughout this Guide;
Check page 76 to make sure youre ready for day 1 of your training
We are happy to see another fun loving team player among us! And it is not only
the job contract that makes you an employee at the Small Planet Airlines. It takes at
least one further step to become a real colleague, a part of our large collective. Being
accustomed with the ways of our company is important for you and for us as well, so
you know what is expected from you as a Crew member and what you can expect from
Small Planet Airlines as your operator.
Vytautas Kaikaris
Chief Executive Officer,
Small Planet Airlines
ICON AND ACTIVITIES

This icon
This icon
identifies reference for you to access further information.

indicates an activity which you must complete.
OUR STORY
We have come a long way since our story began; here is a very brief time line of our
story so far:
2007 flyLAL charters was established;
2009 SPA in Estonia (EE) and Poland (PL) were established;
2010 flyLAL charters was rebranded to Small Planet Airlines;
2010 SPA in Italy (IT) was established;
2011 SPA EE was sold and left the group;
2013 SPA IT was sold and left the group;
2013 spring SPA left Avia Solutions Group;
2014 Small Planet Group was established;
2015 SPA Thailand is established.
For further information on the Small Planet Airlines Story refer to

http://www.smallplanet.aero/en/about-us.html
Today we have three main offices in Vilnius, Warsaw and Bangkok. As well as three different AOCs issued by Lithuanian, Polish and Thai authorities. Summer is our top season
and in order to avoid the seasonality we have launched Small Planet Airlines Thailand. We
are the first airline in the world to have AOCs in different continents and move its fleet
between them while flying under the same brand. Our fleet has been growing year on year
as do our ambitions. We do not want to stop!
ACTIVITY 1: SMALL PLANET AIRLINES
During 2007-2013 Small Planet Airlines was a member of Avia Solutions Group. SPA
left Avia Solution Group in Spring 2013. Vytautas Kaikaris and Andrius Staniulis became
the main shareholders of SPA LT and SPA PL. Since then SPA is independent of any
group and were very proud of it! Moreover, the holding company Small Planet Group
was established in 2014. It was to take ownership of the Small Planet Airlines of Lithuania and Poland, along with other aviation related investments.
The secret of Small Planet Airlines success is not only the best
prices and flexibility, but also our ambition to start customers
holiday right here: on board our flights. Our colorful brand represents our nature and the atmosphere we create. Small Planet
Airlines has an aim to be a different leisure airline driven by a
simple and powerful question. It is rarely asked in boardrooms of
the airline companies: a Why not? question. Why? is a bad
question. Why not? is a great question. A question that opens
up the airline business to change and bit of fun. After all, this world has got enough of
boring airlines already, hasnt it?
WHY
NOT?
Refer to the above website and list below four reasons why clients have to choose
Small Planet Airlines:
1. _____________________________________________________________________________________
________________________________________________________________________________________
2. _____________________________________________________________________________________
_______________________________________________________________________________________
3._____________________________________________________________________________________
_______________________________________________________________________________________
4._____________________________________________________________________________________
_______________________________________________________________________________________
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Refer to the above website and explain why Small Planet Airlines are different:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Refer to the above website and list the Small Planet Airlines values:
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
_________________________________________________________________
_________________________________________________________________
OUR FLEET
__________________________________________________________________
__________________________________________________________________
Small Planet Airlines has a fleet of 15 aircraft. Cabin Crew members will be trained and
licensed to fly either on Airbus or Boeing Aircraft. The table below reflects the growth of
our fleet over the years and a more detailed overview of our aircraft.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
Refer to the introduction presentation and list the Small Planet Airlines bases for
this summer:
______________________________________________________________________________________
_______________________________________________________________________________________
Fleet
Our fleet size almost doubles every two years. Such growth trend is called Moores law and
is usually used to describe the growth of IT companies. In the airline business, or in fact
any other industries except for IT, the growth of this rate is rarely observed. But not for
Small Planet Airlines our four years of history show a steep growth trend.
Boeing 737-300
Airbus A320
The A320 is Airbus
best-selling
single-aisle
aircraft, which continues
to set industry standards
for comfort and operating economy on short- to
medium-haul routes. The
A320s advanced technology includes the extensive
use of weight-saving composites, lower maintenance
costs, along with Airbus flyby-wire flight controls. The
A320s right-sized fuselage
is seven inches wider than
its competitors, enhancing
comfort for passengers.
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Performance
Cruising speed 0.82 mach

Commercial range 5700 km
Fuel consumption 3400 kg/h
Weights
Max take-off weight 77 tons
Power Plants
Engine 2 x IAE V2527-A5
Dimensions
Length 37.57 m
Wing span 34.10 m
Capacity
Crew
Number of seats 180 pax

Max payload 19.15 metric tons
Commander 1
First officer 1
Senior cabin crew 1
Cabin crew 3
The 737 a short-to-medium-range airplane is

based on a key Boeing
philosophy of delivering
added value to airlines
with reliability, simplicity
and reduced operating
and maintenance costs.
Performance
Cruising speed 0.74 mach

Commercial range 3400 km
Fuel consumption 2400 kg/h
Weights
Max take-off weight 62.8 metric tons
Power Plants
CFM56 2 x 3C1/B2. Thrust rate

22.000 pounds
Dimensions
Length 33.4 m
Wing span 28.9 m
Capacity
Number of seats 148 pax

Max payload 15.4 metric tons
Crew
Commander 1
First officer 1
Senior cabin crew 1
Cabin crew 2
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Cabin Crew seats - Cabin Crew seats are

pull-down types that will automatically return
to the stowed position when unoccupied. A
combination seatbelt/shoulder harness and
a padded headrest are installed on the seat.
ACTIVITY 2: OUR FLEET
Flight Crew seats -The Flight Deck seats can

be locked in any desired position. Horizontal and vertical adjustment is possible. The
armrest can be folded upwards. To adjust
the seat, pull the fore/aft lever located at the
base of each Flight Crew members seat. The
harness can be locked into position by pushing the inertia lock handle forward (inboard
of each seat).
________________________________________________________________________________________
Passenger cabin - Standard configuration of

the Boeing 737-300 and the Airbus A320 is six forward facing seats - two sets of triple
seat units left and right. The seats are identified by row numbers and lettered A,B,C on
the left and D,E,F on the right.
Seat belts - Seat belts are equipped with quick release buckles and are adjustable to
accommodate passengers of all builds except those who are abnormally obese. In
these cases, Infant/Extension seat belts must be used. These seat belts also double up
as child restraints and must be used whenever infants under the age of 2 are on board.
Cabin Crew must ensure that these seat belts are returned to the stowage after use, as
they are a mandatory item of emergency equipment.
Stowage areas - Overhead lockers are fitted throughout the length of the cabin and
provide stowage for hats, coats and light hand baggage. The compartments vary in size
and the maximum weights for the contents of the lockers are displayed in each locker.
Compartment lids latch at the bottom and have hinges at the top. To open a locker,
depress or lift the catch and the lid will rise. When closing, gently lower the lid until it
engages in the latch. Do not slam the overhead lockers shut as this could damage the
locking mechanism.
Overhead lockers must be securely fastened before take-off and landing and only
opened during flight for access.
Toilets - Depending on type of the a/c, two toilets (B737) or three toilets (A320) are provided. Each toilet has an independent toilet waste system. Toilet waste is stored in a tank
in each toilet. Each toilet waste tank has a motor pump filter unit that pumps filtered
flushing fluid into the toilet bowl. Activating the toilet flush handle powers the pump for
ten seconds. Other facilities provided are cool air vents, stowage areas, receptacles for
paper towels and amenities. A return to seat sign is situated in a panel above the sink,
together with a Cabin Crew call button.
We observed a growth trend at Small Planet Airlines for the past four years. How is it
called and what does it mean?
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
Refer to the above website and list below all Small Planet Airlines A320 and B-737
aircrafts registrations.
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
For further information on the Small Planet Airlines Fleet refer to

http://www.smallplanet.aero/en/services/fleet.html
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opened an AOC in Thailand and permanently based aircraft in Bangkok from spring,
2015.
Small Planet Airlines performs three types of flights:
Full charter programs for tour operators

Aircraft wet lease service for other airlines
Ad hoc flights with immediate quoting
Small Planet Airlines have served over 200 destinations in Europe, Middle East, Asia
and Africa.
ACTIVITY 3: DESTINATIONS
Mark the position of the countries where Small Planet Airlines is flying from your
base on the map below.
OUR DESTINATIONS
Our operations during the summer are focused in Europe, whereas in low winter season
we increasingly turn to Asia to utilise our aircraft.
OUR OPERATIONS IN EUROPE

During our high season in Europe during the summer months (May to October), we
contract with the leading European tour operators in the UK, Poland, Italy and Lithuania,
and take their passengers on holidays to Greece, Spain, Turkey, Egypt and other popular
holiday destinations.
During low season in Europe, which is winter (November to April), we fly to Egypt, Canary
Islands and various ski resorts. We also move some of our aircraft to South East Asia
and wet-lease provide aircraft, complete crew, maintenance, and/or insurance to the
regions, which have inverse seasonality to Europe.
OUR OPERATIONS IN ASIA

We started our operations in Asia in October 2013 when we placed one aircraft in Bangkok for a new start-up in Bhutan, Bhutan Airlines. For winter season 2014, we are basing
three aircraft in Siem Reap, Cambodia for our partner Sky Wings Asia. In 2015 we have
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OUR TRADITIONS
New employees day
New Employees Day is dedicated to share
our vision, goals and ambitions with new
employees.
OUR ORGANIZATION
LITHUANIA ORGANIZATION
We are open in sharing company plans

and financial results, because we feel this
is important for you to understand the
context of your work the big picture of
what we do here.
Sport events
Everyone in Small Planet is invited to participate in their home city sport events:
marathons, cyclothons and many others.
Small Planet pays a participation fee and
provides a nice looking sport outfit.
Kids day in the office
The last Friday of August is special because it is time when Vilnius office is full of
laughter, games and our employees kids
buzzing around & helping us to work.
Summer event
Summer event helps us to relax and take a
break during the very busy summer period.
At first we do something good for us, our
city or nature and then we celebrate it!
POLAND ORGANIZATION
Season ending parties

At the end of the summer season Thank
You parties are organized in all bases we
were flying from. It is our thank-you to all
crew members who have spent their summer with us.
Christmas party
Well, there isnt much to say we like presents and parties. And our Christmas party
is essential to have.
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17
Administration and Human Resources Department includes three different teams and we
all have one common target: to attract and develop the right people by applying the best
human resources practices. We shall create a Loveable Place to Work where:
Values are what we value. There are 4 real values and here are some hints to remember:
Dream up new things;
Work with heart, but operate with head;
Act in SPA best interests;
Enjoy what you do.
A+ colleagues surround you. It means that you are surrounded by top performers the one who has excellent soft skills + achieves individual goals THE ONE WHO DOES
GREAT WORK;
Fair salary is paid. Salary that you would get elsewhere in the same market for the same
work done;
Company plans are shared. Every managers door is always open for questions to be
answered. You can even ask your managers for meetings to be held if you do not have
any be proactive.
Development & career opportunities exist. We believe that high performance people
are self improving by experience, observation, reading and discussing. We do not believe
in formal career planning: we want people to manage their careers, not the company.
However we never forget our A+ performers. Together we look to find work that our A+
performers would love to do this is how we provide interesting career progression.
ADMINISTRATION AND HUMAN

RESOURCES DEPARTMENT
Administration and HR department has three strong teams working to benefit SPA personnel. You as a cabin crew member will be working together with the Crew Generalists
team, you will receive a lot of important information from Information and Administration division (Travel office). Human Resources division will be on hand to give you help
whenever you need a point in the right direction.
Crew Generalists team are here for you cabin crew members. They are here to help
you to deal with all questions which could come up or at least will advise who could help
you. You will also get ID, uniforms and log in details from them as well.
Information and Administration division (Travel Office) is ready to provide you with all
information regarding your hotel bookings, flight tickets, pick up times, visas, insurance
all information about your positioning and related info are under their responsibility.
Human Resources division is most likely working with administration personnel at SPA
but always will be ready to help you as you are a part of SPA too.
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Freedom vs control. We give freedom to our A+ employees: flexible working hours, full
freedom prioritizing their works and choosing what and when to do it. However it is more
about administration employees. We believe that our crews have inbuilt punctuality and
control.
It is fun to work in. This feeling is everywhere at all times and there are no doubts about
it. And thats it.
And the most important
YOU BEING HAPPY AT WORK!
Administration and HR department team is located in Vilnius and Warsaw offices in order to support the smooth functioning of the Company core Business operation and is
responsible for a number of activities, including employee selection & recruitment, all
administrative matters such as:
Employment agreements and cooperation with different Agencies;
Work regulations;
Employee ID cards;
Employment certificates;
Holiday registration (after approval from Planning Division);
Uniforms.
For further information on Fun to Work refer to

OUR TRADITIONS chapter.
19
ACTIVITY 4: HUMAN RESOURCE
List below Human Recourse division contacts:

Position
_____________________________________________________
Name:
_____________________________________________________
Phone no.
_____________________________________________________
E-mail
_____________________________________________________
Position
_____________________________________________________
Name:
_____________________________________________________
Phone no.
_____________________________________________________
E-mail
_____________________________________________________
Position
_____________________________________________________
Name:
_____________________________________________________
Phone no.
_____________________________________________________
E-mail
_____________________________________________________
List below contacts for issues related to:
20
Email:
_____________________________________________________
Crew Connex:
_____________________________________________________
Uniforms:
_____________________________________________________
Training certificates:
_____________________________________________________
TRAVEL OFFICE
Travel Office team will be responsible for your duty trip arrangements and will provide you
with all related information and documents. Please note that we always welcome your
comments and suggestions it is the best way for us to understand your needs and make
necessary alterations.
We always search for the best options, evaluating comfort, costs and your duty time.
Always remember:
To collect all receipts if you have any expenses
to be refunded.
Let us know as soon as possible if you have
found any mistakes in your ticket or other travel
documents, if you are missing some information
or we can help you in any other way.
We care
about
You!
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ACTIVITY 5: TRAVEL OFFICE
All About being Cabin Crew
List below Travel Office division contacts:
Position
_____________________________________________________
Name:
_____________________________________________________
Phone no.
_____________________________________________________
E-mail
_____________________________________________________
Position
_____________________________________________________
Name:
_____________________________________________________
Phone no.
_____________________________________________________
E-mail
_____________________________________________________
CREW PLANNING AND DISPATCH

DIVISION
CREW PLANNING DIVISION
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Position
_____________________________________________________
Name:
_____________________________________________________
Phone no.
_____________________________________________________
E-mail
_____________________________________________________
Crew Planning Division is responsible for preparing crew individual schedules and according to requirements of EU-OPS, companys Operational Manual and other regulations.
Crew planning is organizing the duty and rest schedules which are efficient for the company and appropriate for flight and cabin crew members. The division is responsible for
crew rosters occurring no later than 3 days from the current date.
MAIN DUTIES:
Create the monthly rosters;
Adjust the roster according to the latest flight schedule updates;
Calculate the crew demand for the upcoming seasons;
Write out the monthly reports regarding crew holidays/sicknesses/work on off day/etc;
Communicate with the crew members regarding the roster issues.
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ACTIVITY 6: CREW PLANNING

DIVISION
Please find out who is going to be responsible for your roster and write down the
contacts. To gather this info please use email group of Crew Planning
crewplanninglt@smallplanet.aero:
Position
_____________________________________________________________
Name:
_____________________________________________________________
Phone no.
_____________________________________________________________
E-mail
_____________________________________________________________
Position
_____________________________________________________________
Name:
_____________________________________________________________
Phone no.
_____________________________________________________________
E-mail
_____________________________________________________________
Position
_____________________________________________________________
CREW DISPATCH DIVISION
Name:
_____________________________________________________________
Phone no.
_____________________________________________________________
Crew dispatch is responsible for all the urgent issues relating to activities of crew members. The division is responsible for the crew rosters occurring within the 3 days from the
current date.
E-mail
_____________________________________________________________
ACTIVITY 7: ROSTER
Please fill in empty spaces in sentences with relevant information.
24
MAIN DUTIES:
Contact the crew members regarding changes in their rosters (delays, cancellations, duty
out of standby, AOG, diversion, additional flight, etc);
Book urgent flight tickets;
Rosters for the upcoming month are published on ______ of the current month.
Organise urgent transportation;
Crew member can request ____ off days for the upcoming month.
Book urgent accommodation for the crew members;
All the requests regarding off days and vacations for the upcoming month must be
submitted in Crew Connex not later than _____ of the current month.
Constantly observe the roster to eliminate any duty/rest time violation;

Perform the necessary changes in the roster.
For further information on Crew Connex refer to Crew Connex

Crew Interface chapter
25
ACTIVITY 8: CREW DISPATCH DIVISION
Some examples when to contact Crew Planning:
Please list below Crew dispatch division contacts. To gather this info please use
email group of Crew Planning crewplanninglt@smallplanet.aero:
Phone no.
_____________________________________________________________________
Me and my friend X would like to swap flights next week, because I have a dentist
appointment or whatever.
I confirm, my friend Y is going to have his tooth removed next week, and I would like
to swap flights with him.
I have booked my medical day next month on 7th, could you please add it into my roster.
E-mail
_____________________________________________________________________
I think, I am missing my weekly rest next week, could you check it?
I cannot see my roster published, is it already there?
SPLIT OF RESPONSIBILITIES
Oh, thank you for the perfect roster, I owe you a pint of beer!
Responsibilities between Crew Planning and Crew Dispatch are split.

When the crew member is encountering issues, she or he must contact either Crew
Dispatch or Crew Planning depending on the time frame that the issue takes place:
Crew Dispatch is responsible for the urgent problems occurring within three days and
SWAPS
The duty swaps between the crew members are acceptable and must be arranged according to the procedure described below:
Crew Planning takes control of everything else.
MONTH
6
10
11
12
13
14
15
16
17
now
18
19
20
21
22
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Crew Planning
Crew Dispatch
Responsibility Split between Crew Dispatch and Crew Planning

Some examples when to contact Crew Dispatch:
I am missing my positioning ticket for tomorrow!
I am going on a duty trip in two days and I have not yet received my hotel booking!
The taxi is not here yet, and my duty starts in 50 minutes!
I think Im having flu or something, because my temperature is like 38.5 and it is the
biggest challenge for me to wake up from bed
I am in the middle of nowhere, alone, with my uniform on, and I have been standing
here crying for two hours.
Diagram. Duty Swap Procedure
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1. As all the rosters are available in the Crew Connex, crew members must come up with
the possible swap by themselves.
2. As two or more crew members agreed for the possible swap, the request must be
sent to Crew Dispatch and Crew Planning for confirmation no later than 24 hours before
the start of the first swapping duty by all the crew members involved in the swap.
3. Reasons why the swap could be declined by Crew Planning or Crew Dispatch:
The positioning tickets are already bought;
Rest/duty time regulations are violated;
Optimal distribution of duty or block hours is disturbed;
Other operational reasons.
4. If the swap is confirmed the crew members will receive the confirmation by email
and the rosters will be updated in the Crew Connex.
5. If the swap is rejected the crew members will be informed about it by email.
6. The swap should be flight into flight like shown in the examples below.
7. Crew member can make up to two swaps per month. Any additional swap must be
arranged via responsible manager.
Acceptable swap
1
Crew member A
OFF
STBY
OFF
OFF
FLIGHT
Crew member B
OFF
FLIGHT
OFF
OFF
STBY
Not-acceptable swap
1
Crew member A
OFF
FLIGHT
OFF
OFF
FLIGHT
Crew member B
OFF
STBY
OFF
OFF
OFF
CREW TRAINING DIVISION

Our group of dedicated and enthusiastic trainers are here to help you develop your
knowledge and skills, in order for you to become a cabin crew member.
Training and checking personnel is a dedicated internal instructor, trainer, teacher or
checker, examiner, who has current or has had previous operational experience in the
associated subject areas and conducts internal or external training or checks within Small
Planet Airlines or on the name of Small Planet Airlines.
Small Planet Airlines training philosophy is Training up to Standard. It means that a trainee will be released to unsupervised operation only when the training course objective is
fulfilled and sufficient level of knowledge and skills is reached.
The choice of training methods, facilities and supportive materials are to be made to fulfill
the requirements of the training course objective in the most sufficient way.
Head of training Captain Instructor
Nominated Person for Flight Crew Training. Ensuring training activities assigned to Training Division are carried out to the standards required by the Authority Civil Aviation
Administration and any additional requirements defined by Small Planet Airlines.
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For further information on Crew Connex refer to Crew Connex

Crew Interface chapter
29
Training Manager
Manages flight and cabin crew initial, conversion, recurrent and upgrading trainings.
Ground Instructor
Performs particular ground training for flight and cabin crew.
Line Examiner
Carries out Cabin Crew Line Training and Line Checking for the cabin crew.
Line Instructor
Carries out Cabin Crew Line Training.
ACTIVITY 9: CREW TRAINING DIVISION

List below Crew training division contacts which are necessary for you:
Position
_____________________________________________________
Name:
_____________________________________________________
Phone no.
_____________________________________________________
E-mail
_____________________________________________________
CABIN CREW DIVISION

The cabin crew divisions main aim is to guarantee our passengers safety and security
on every flight whilst delivering excellent customer service. Its your job as cabin crew to
keep up to date with all safety amendments and to work closely with other departments
to ensure a smooth operation. The cabin crew are encouraged to give suggestions and
ideas to improve our procedures and to get involved in all aspects of cabin life to ensure
we all work in a division of fun loving team players.
Position
_____________________________________________________
Name:
_____________________________________________________
Phone no.
_____________________________________________________
Chief Cabin Crew

Manager of cabin crew division
E-mail
_____________________________________________________
Out-Station Group Chief Cabin Crew

Manager of Out-Station cabin crew group
Ambassador
Represents company culture and communicates its values. In cooperation with Chief
Cabin Crew handles managerial matters concerning cabin staff.
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Senior Cabin Crew SCC

Responsible for the performance of the cabin crew and all aspects of the cabin safety
and service. Team leader.
Cabin Crew CC
Responsible for the all aspects of the cabin safety and service.
Junior Cabin Crew JCC
Brand new cabin crew with experience less than 400 block hours. Responsible for the
all aspects of the cabin safety and service.
Trainee
From the very first day of training/employment till the line check is passed.
ACTIVITY 10: CABIN CREW DIVISION

List below Cabin Crew division contacts:
Chief Cabin Crew
Name:
__________________________________________________________________
Phone no.
__________________________________________________________________
E-mail
__________________________________________________________________
Out-Station Group Chief Cabin Crew

Name:
__________________________________________________________________
Phone no.
__________________________________________________________________
E-mail
__________________________________________________________________
IN FLIGHT DIVISION
In-Flight Division is responsible for in-flight services starting from catering, on-board services, to branding and brand management. In-Flight Division takes care of everything,
what passengers experience after boarding the plane: interior of the plane, style of crew
uniforms, catering, additional services, special entertainments, etc. The division provides
all necessary information for the crew before each flight and takes care of all catering and
in-flight services related to operational issues. Companys public communication, media
relations and communication in social media is managed by Brand Manger (Head of InFlight Division) and Communication Specialist.
MAIN DUTIES:
Ambassador
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Name:
__________________________________________________________________
Phone no.
__________________________________________________________________
E-mail
__________________________________________________________________
Order catering for all planned and ad-hoc flights.

Determine what services should be provided on-board.
Create menus and seasonal inserts.
Supply the companys official souvenirs.
Perform crew and catering companies inspections.
Take care of companys brand and all related issues.
Take care of operational issues regarding in-flight services.
Manage the use of companys brand.
Manage public and internal communication.
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ACTIVITY 11: IN-FLIGHT DIVISION
34
Please find out who is going to be responsible for In-Flight services and brand
management. To gather this info please use email group of In-Flight Division
InflightdivisionLT@smallplanet.aero :
Position
__________________________________________________________________
Name:
__________________________________________________________________
Phone no.
__________________________________________________________________
E-mail
__________________________________________________________________
Position
__________________________________________________________________
Name:
__________________________________________________________________
Phone no.
__________________________________________________________________
E-mail
__________________________________________________________________
Position
__________________________________________________________________
Name:
__________________________________________________________________
Phone no.
__________________________________________________________________
E-mail
___________________________________________________________________
Position
__________________________________________________________________
Name:
__________________________________________________________________
Phone no.
__________________________________________________________________
E-mail
__________________________________________________________________
All about being Cabin Crew
ALL ABOUT BEING

CABIN CREW
A TYPICAL DAY OF THE CABIN CREW
Your flight departs at 07:30 to Edinburgh and you must be ready to start your pre-flight
briefing at the set time (different in bases) before departure, lets take preflight briefing
time is 1 hour before departure; in this case this would be 06:30 - this means going to
bed early the night before!
During your pre-flight briefing you will be told all you need to know about the flight that
day. Together with all crew you will discuss the Question of the week.
Once on board, the crew will check that all the emergency equipment is on board, correctly stowed and in date. A thorough security check must also be carried out.
When the aircraft has been prepared, the passengers will be called for from the terminal. Once they have all been greeted and seated the doors will be closed and the safety
demonstration will begin.
Before you can sit down for take-off, the passengers must be checked to ensure that
their seat belts are fastened, their seat backs are upright with their armrests down and
their tables stowed. Hand baggage must also be stowed in approved stowage areas.
Once the cabin has been prepared for takeoff and all checks are complete you must
take your seat and fit your harness.
After take-off you will prepare for the service and start serving the passengers. During
the flight you and your crew are there to deal with passenger problems as they arise,
sell drinks, snacks and gifts and ensure that all relevant paperwork is completed. You
must also continue to look after the needs of the passengers for the duration of the
flight. Above all else we must keep the passengers safe and happy.
When the fasten seat belt sign is on, you will check the passengers once again and
take your seat for landing.
Once on the ground and the passengers have bid farewell and have disembarked, you
will do another security check, clean the aircraft and then start all over again ready for
the next sector.
IMAGE AND UNIFORM

DRESS CODE NON OPERATING
DUTIES
Dress code during positioning
When cabin crew travel as a passenger to start their duty at another airport it is called
positioning.
When boarding the aircraft, throughout the flight and disembarking you must not show
over-familiarity with the whole crew and must act in a professional manner at all times.
If you are travelling in uniform all uniform standards and rules must be adhered to; this
includes no smoking and not consuming alcohol, regardless of when your duty is to commence or has already finished. You are permitted to consume the in-flight meal or snack.
However, you must behave with discretion at all times. The dress code for positioning is
smart casual this means you must wear clothes which are suitable for working in an
office environment.
For detailed appearance requirements please check the
Passionate Service Standard Chapter 4.1
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Jeans may be worn; however they must be smart, clean and not have any rips or tears.
Issuing of the uniform
Bare midriffs/very short skirts or shorts/tank tops/flip flops/tracksuits are UNACCEPTABLE.
The process of trying on uniforms and identifying

sizes of each uniform part will take place during
the first day of your training. There is a chance
that some of the uniform parts might be issued
are not in a brand new condition for the reason
that Small Planet Airlines acts in an environmental friendly manner all of us should strive for a
bright future for next generations.
You are not permitted to consume alcohol whilst travelling on duty.

Cabin crew on duty must not show over-familiarity with any staff passengers or family
member travelling onboard.
Dress code during training
During the training course, until you are in a uniform (which will be allocated to you on
the course), the dress code is smart casual.
During the training all grooming MUST be in accordance with the Uniform wearing
standard. Therefore please ensure you read and understand all of the uniform and
grooming regulations before you attend the training course.
Please note that a lot of people have difficulty in finding the correct Cabin Crew shoes.
Please see Passionate Service Standard as to what shoes are acceptable. If you have
ANY doubt about whether the shoes you have bought are acceptable or not, show them
to one of the trainers during your training course. As you can see, uniform and appearance regulations are very important at Small Planet Airlines and you will be monitored
throughout your training course on this.
If you have any questions or are unsure about what is appropriate, please contact one
of the Ambassadors, your base supervisor or Manager.
Dress code for the office duties
For the office work the dress code is Smart office. Remember flip flops, shorts are
allowed only for beach offices, leggings and track suits very common for offices which
take place in the gym. Miniskirts, leather pants, deep neckline or glitters looks very nice
if your office is in the disco.
UNIFORM
First impressions are very important and give customers confidence in Small Planet
Airlines as an airline. Your mood and your uniform create an overall appearance, which
represents our brand and is a huge part of Small Planet Airlines identity. The uniform
presents the image of our company and therefore the highest standard of personal
appearance is required at all times.
Upkeep of the uniform

Cabin Crew are expected to keep their uniform
clean and in good condition and follow cleaning
instructions as applicable. It is your personal responsibility to replace items of clothing with
your uniform allowance that have been lost or ruined. It must be pressed and clean for duty
at all times.
Uniform dry cleaning and reimbursement of expenses
According to the agreed procedure with the employer, cabin crew might use Uniform cleaning
vouchers or have cleaning expenses reimbursed by SPA depending on the base. SPA reimburses one uniform dry cleaning per month.
If usage of Uniform cleaning vouchers is approved in your base:
When submitting uniform for dry cleaning services CC together with uniform items must provide Uniform cleaning voucher with marked uniform parts which should be dry cleaned. Information regarding prices of dry cleaning services is received from Base Supervisor.
Following information must be indicated in the Uniform cleaning voucher:
-
Date of dry cleaning

Name and surname of CA
Price of dry cleaning
Uniform items being cleaned
When submitting Uniform cleaning voucher it has to be signed by CC and an employee of the
dry cleaning company.
The first part of the Uniform cleaning voucher is kept by CC the second part is given to an employee of dry cleaning company. Uniform cleaning vouchers are taken from the Briefing room.
CC takes vouchers based on their need for uniform dry cleaning. Using cleaning vouchers for
cleaning personal clothing is prohibited.

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If usage of Uniform cleaning vouchers is not approved in your base:
In this case SPA reimburses one dry cleaning for uniform items per month. Information regarding amounts being reimbursed for each uniform item is received from Base
Supervisor.
You shall submit cleaning receipts together with settlement of expenses to your employer. Cleaning receipts are accepted and expenses reimbursed only for those cleanings that have been performed during the previous month.
Returning Small Planet Airlines uniform
Uniform is the property of the Airline and must be returned not later than a week after
leaving the company. Failure to return uniform will be reported to your employer and
taken action by them accordingly.
ACTIVITY 12: GROOMING

Find the grooming regulations in your Passionate Service Standard and write down
below the pages numbers and topics names
Ask your Base supervisor or Cabin Crew Manager for the dry cleaning compensation
in your base and write it down.
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
ACTIVITY 15: YOUR UNIFORM SIZES

After you will try on uniform to fined size write down the sizes of all parts.
______________________________________________________________________________________
_________________________________________________________
_________
______________________________________________________________________________________
_________________________________________________________
_________
______________________________________________________________________________________
_________________________________________________________
_________
______________________________________________________________________________________
_________________________________________________________
_________
______________________________________________________________________________________
_________________________________________________________
_________
ACTIVITY 13: FOOTWEAR

Find the main requirements for the uniform footwear in your Passionate Service
Standard and write it down
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
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ACTIVITY 14: UNIFORM MAINTENANCE
Use of the uniform

Uniform garments and accessories must not be worn with civilian clothing. Staff may not
carry banners, join marches or attend any form of public demonstration when wearing
uniform.
Staff must not wear Small Planet Airlines uniform neither at any function or exhibition, nor
in the press or make public appearance in uniform outside their normal working duties
without prior authority.
The uniform should be worn only when on duty, except when positioning to or from work.
All staff are required to report for duty, dressed correctly with uniform in good repair, clean
and worn to company standard. Uniformity of appearance must be maintained when
groups of staff are together i.e. at check in or walking through the airport. Uniform must

41
be worn to the guidelines at all times, including the crew room.

Wearing of the uniform for private reasons without authorization is strictly forbidden.
No exceptions are allowed.
Never leave your uniform and/or documents in registered baggage.
tion during duty or split duty hours is considered as gross misconduct and will lead to a
dismissal.
The use of intoxicants, including alcoholic drinks by any person while on duty, or in the
case of flight crew members, within 8 hours prior to duty, is prohibited.
Conduct in uniform
When being out of base (on duty travel) local laws of alcohol consumption must be strictly
followed, as breaking any laws (in public places or in hotel rooms) will have severe consequences for the person involved and for the company.
It is equally important to meet the uniform requirements whenever you are carrying
out your duties as it is to know how to behave in public while representing Small Planet
Airlines.
The removal of alcoholic drinks or any other drinks from the bar is strictly prohibited and
is considered as theft. This includes the practice of give away / goody bags to anybody
travelling onboard the aircraft.
Desirable behaviour:
No alcohol or containers for alcohol may be taken into the flight deck
at any time. Any Duty Free alcohol or Duty Paid alcohol containers purchased by crew members must have their original seal and receipt intact.
- All staff are required to report for duty, dressed correctly with uniform
in good repair, clean and worn to company standard. Uniform must be
worn to the guidelines at all times, including the crew room.
When visiting different countries whilst away from base, all crew must
ensure they are aware of the age restrictions for consuming alcohol.
- All staff must behave in a calm and confident fashion when dealing
with the general public.
The law must be strictly adhered to, as breaking any laws in place will
have severe consequences from both the country involved and Small
Planet Airlines.
- A friendly and sincere greeting must be given to the public on every

occasion.
- All staff must offer assistance whenever possible, even, when off
duty (for example: for lunch): you are still in uniform, which means
that you are still representing our company.
Crew should also be aware that within their hotel room, if under age
crew are found to be drinking alcohol the person who has been allocated that particular room will be held responsible along with the underage
crew member.
- Uniformity of appearance must be maintained when groups of staff

are together i.e. at check in or walking through the airport.
Smoking
All uniformed staff must remember that smoking in uniform is not
permitted at any time whilst in the view of the public. Smoking is not permitted in
the crew room or company/office buildings, except for designated smoking areas at
the airport for airport staff and office building (only outdoors). Small Planet Airlines
promotes a healthy lifestyle and if you find yourself ready to make a change and need
someone to support you, you are welcome to inform our HR department and join their
initiative Quit smoking start exercising.
Smoking on board the aircraft either in-flight or during the turnaround is forbidden.
This is considered Gross Misconduct and will be treated as such. This includes the airbridge, connected to the aircraft.
Alcohol Consumption
Drinking of alcoholic beverages in uniform is forbidden at all times. Alcohol consump42
Food & Beverage Consumption

Food and drink (non-alcoholic) may be consumed in the galley out of
passenger sight with the galley curtain closed where applicable, providing the in-flight service has been completed.
Staff in uniform must also not consume food or beverages in public areas, except when
sitting down at a restaurant or caf. Anyone who is required to take a lunch/meal at a
public place in uniform during his or her day must behave with discretion at all times.
Chewing
The chewing of gum or visibly chewing a sweet is not permitted whenever in view of the
public. Walking and eating in uniform is not permitted.
Reading Papers, Magazines or Books
Your primary role onboard the aircraft is safety, closely followed by customer service.
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By reading newspapers, magazines or books your focus has been drawn away from two
key areas of responsibilities. Due to the length of flights it is acceptable for crew whilst
on their break to read; however it must be pointed out that at all times whilst on the
aircraft the crew monitor safety regulations and Passenger welfare.
with fellow crew members are professional and do not encompass operational, flight safety or performance issues which may be overheard by revenue passengers.
Gambling
During your rest period onboard you are still visible to the passenger so must continue
to present yourselves in a professional conduct, this includes your uniform and outward
behavior.
Gambling while in uniform is strictly forbidden. This includes slot machines, arcade
areas and purchasing the lottery.
Posture
Uniform wearers must adopt good posture in public.
Slouching, crossing or folding arms, hands in pockets, leaning against
doorways, work tops, walls etc. must be avoided. When seated, staff
in uniform must not sprawl, hunch shoulders, rest feet on furniture or
other equipment.
Mobile Telephones
Mobile telephones are part of everyday life and we all depend on them
to some extent. However please remember that there are times when
your discretion will be needed.
Your mobile must be switched off during your pre-flight briefing &
post flight debrief as all your attention must be given to your colleagues. When taking telephone calls ensure you do not stand in or
near the briefing / debriefing area disturbing your colleagues who are
working.
You may use your mobile telephone as long as you observe all SEP
procedures (i.e. Refueling drill) and do not use your mobile when a
main engine is running or when passengers are onboard. You must
also ensure you are not neglecting your duties as a crew member. You
must switch off your mobile if requested by a SCC or a Flight Crew member.
In Flight Rest
Press & Media Liaison

Staff are not authorized to make comments or enter into discussion with members of
press and media on behalf of Small Planet Airlines. In cases of unavoidable encounter with the press, you should refer them to the Small
Planet Airlines Brand Manager (Head of In-Flight Division), who handles
all media enquiries.
In the event of serious incident involving Small Planet Airlines or aircraft
personnel, you must refrain from speculations and comments, remain
discrete and professional. Please remember that comments of this nature may be overheard and cause confusion between passengers or be
passed down to media.
If you are involved in an accident or incident, your name will not be
released to the media without your express permission.
Personal Hygiene
Staff must take care not to offend customers and colleagues through
lack of personal hygiene. Personal cleanliness is absolutely essential.
Deodorants/antiperspirants should be used to prevent body odor. Dental hygiene must be attended to and spicy foods avoided prior to/during
duty. Oral freshness is essential and therefore the use of breath fresheners is recommended.
Sitting In Cabin
Operating crew members must not sit in the cabin whilst passengers are onboard to
read, eat and talk to colleagues or to complete paperwork. This is considered unprofessional and is not acceptable behavior. It is acceptable for crewmembers to take a
break in the galley area with the curtains closed as long as you are mindful of passenger
requests and observant of safety.
You may only occupy a seat in the passenger cabin when in uniform if you are travelling
as a passenger. Whilst travelling as a passenger, you must ensure that conversations
44

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Your crew bags and case should only be left in places:
- Where they may be observed, for security reasons.

- Where they are not going to cause an accident or obstruction to your colleagues.
BRIEFING ROOM APPEARANCE

The briefing room is the meeting place for all crew before a flight. In the briefing room
you will conduct your pre-flight brief, meet your colleagues, gather all the information you
need for the days flight and collect any special equipment you may be required to take
to the aircraft. The briefing room is a place for discussion to both organize the days flight
and to also discuss any issues that may have occurred on the flight in a debrief. It is the
responsibility of all who use the briefing room to ensure it is kept tidy and organized at all
times as it is used by all cabin crew and flight crew.
Tables
Should be left with the chairs tucked in and rubbish placed in the bin.
Office Recycling
Be mindful of our recycling procedure and place your rubbish in the appropriate bins
provided.
CREW BAG
All crew bags and cases must display a Small Planet Airlines tag.
It is a requirement to carry the following items on all operational duties:
- Passport
- Company ID Card
- Initial Attestation if applicable
- Medical Certificate
- High Visibility Jacket
- Pen
- Spare Tights for Females
- Emergency night stop kit including spare underwear/tights, tooth brush, tooth paste,
deodorant, & make up.
Printer
Print only when is necessary to help us become proud savers.
Company Property
Must be respected and treated with care.
Notice Boards
The company has several notice boards in the crew room these are for operational notices
only.
Aircrafts Drop files
Cabin Crew should check Aircrafts drop files for items to be brought to the particular
aircraft.
It is recommended that crew bag contents are kept to a minimum and only the above
items should be carried.
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How do you keep your body fit?
Eat sensibly and avoid picking.

During the flight drink lots of water.
Take all opportunities to get sufficient sleep.
Continue any exercise habits you already have.
Be aware that if you are feeling below par, this will
be accentuated greatly at altitude.
By keeping your body fit you can not only lengthen
your life, but also increase your capacity to cope
with stress and have a positive effect on your brain.
CABIN CREW HEALTH

PRECAUTIONS
Alcohol - While the consumption of alcohol may be socially acceptable, its detrimental
effect on human skills and efficiency cannot be under-estimated particularly in relation to
flying duties. Alcohol consumption is not permitted whilst on duty or in the 8 hours before
reporting for duty - THIS INCLUDES TRAINING.
LOOKING AFTER YOURSELF

EATING HABITS
A flying timetable, as the example shows, does not always fit in with your normal eating
pattern. You will need to think about planning your meals around your flights, ensuring
that you have eaten enough before work!
Pressurization: At a height of 35,000 - 40,000 feet in the air the aircraft cabin air is
much thinner (i.e. less oxygen). To enable the crew and passengers to breathe comfortably the aircraft has been pressurized. The aircraft interior is pressurized to the equivalent of 6,000 - 8,000 feet of altitude. Due to less pressure around your body you will
swell making tight clothing and ill-fitting shoes extremely uncomfortable. As you can
imagine the job entails a great deal of walking. It is critical; therefore, that you have
comfortable shoes and look after you feet!
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For detailed Crew Health Precautions requirements please

check the OM A 6 Crew Health Precautions
Narcotics and/or drugs - The use of narcotics that have not been prescribed by a medical
practitioner is expressly forbidden at any time. The above guidance also applies to sleep
inducing drugs.

Medication - Many medications may have adverse effects on the nervous system, which
may be more evident in flight than on the ground. As a general rule, if a crew member
finds it necessary to take, or has been prescribed some form of medication, his or her
fitness to fly must be suspect, and he or she should seek medical advice before continuing
with flying duties.
Many drugs lower operational efficiency and impair judgment and reaction time. Crew
members should be aware that many drugs, their dosage and use, while suitable for family members and passengers may be unsuitable for crew members.
Commonly prescribed drugs in the following classes may have prolonged effects on performance:
Antihistamines contained in some common cold cures, anti-motion sickness tablets
and medicines for the alleviation of allergic conditions.
Sleeping tablets or sedatives.
Tranquillizers.
Stimulants used to prevent drowsiness and to curb appetite.
Analgesics.
Antibiotic, cortisone, steroids.
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Anesthetics - Cabin Crew must not operate:
This period will vary depending on individual circumstances but will usually be at least
24 hours. The dentist or anesthetist should be asked about this.
Immunization - Medical advice is to be sought concerning the period to be observed
before returning to flying duties following immunization. There are no requirements for
immunization for crew members operating within the European/ Mediterranean Region
on the routes that Small Planet Airlines operate. However, crew members may choose
to maintain inoculation against the following:
Hepatitis
Tetanus
Meningitis
Poliomyelitis
Typhoid or Paratyphoid
Blood donation - Recent blood donation is incompatible with flying. Cabin Crew members should not normally act as blood donors.
Surgical procedures - Aeromedical advice should be sought prior to returning to flying

duties following any surgical procedure.
Personal hygiene - All of us like to think of ourselves as being clean people and would be
insulted if anyone said that we were dirty. However, in bacterial terms we are! Bacteria live
on us and to avoid spreading them, it is important to follow a few simple rules.
1. Keep your hands clean by washing them regularly, particularly after:
Using the toilet
Eating food
Handling dirty equipment, etc
Deep sea diving - Crew members are warned of the dangers of mixing diving and flying. It is recommended that any diving involving the use of aqua-lungs is avoided for
24 hours prior to undertaking a flying duty.
Using a handkerchief
Meals - Sensible precautions should be taken to avoid the risk of food poisoning (e.g.
from shellfish of dubious freshness). Particularly when meals are taken, or uplifted,
during en route stops.
Applying make-up.
Pilots operating together should select different items from the menu to reduce the
possibility that both of them could become incapacitated. In flight the Commander and
First Officer must not take their meals at the same time. In hot climates particular care
should be taken with the following:
Fresh salads, uncooked vegetables or ice cream unless they are known to have been
hygienically prepared and handled.
Watermelon, thin skinned, over ripe or bruised
fruit, or fruit which has been left cut.
Fish, unless cooked shortly after being caught.
Raw or under-cooked meat or fish.
Dishes prepared with cream.
Ice should not be added to drinks unless it
is known to have been hygienically made and
handled.
Sleep and rest - Although the controls on flight
and duty periods are intended to ensure that
adequate opportunities are provided for crew
members to obtain rest and sleep, individuals
should ensure that proper advantage is taken of
such opportunities.
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Fitness - No individual shall act as a member of the Cabin Crew of a Company aircraft if,
for any reason, his physical or mental condition is such that it could endanger the safety
of the aircraft or its occupants.
Brushing, combing or handling your hair
2. Do not handle food if you are suffering from:

Diarrhea
Spots, boils, cut on the skin of your hands or forearms.
3. General guidelines:
Ensure that the uniform you are wearing conforms to the appearance regulations. Excessive amounts of jewelry harbor bacteria in the cracks and crevices
Do not comb, brush or handle your hair in the galley
Wear a blue waterproof plaster to cover minor cuts on your hands or forearms
Keep your uniform as clean as possible and ensure that it is cleaned as often as necessary.
Sun Bathing - a high factor sun protection lotion/cream must be used to minimize sun
burn and skin damage. Moisturizer or after sun should be applied to dry skin.
Sunburn skin is not only extremely uncomfortable but is not acceptable in uniform.
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Crew must advise Crew Dispatch as soon as possible of any late crew members to reduce
the possibility of a late departure to the flight. All crew are required to check in prior to
commencing their duties.
If you are late for report you should contact Crew Dispatch immediately to advise your
expected time of arrival. Crew Dispatch may request that you proceed immediately to
the airport, park at your own expense in the public car park and make your way through
airport security directly to the aircraft. Late crew will either be briefed in the crew room or
on the aircraft. The SCC must complete an appraisal on the crew member when returning
back to base.
Outstation
If you or one of your crew is late for report at an outstation you should contact your SCC or
Captain as well as advising Crew Dispatch. A report will be required from the SCC to advise
the circumstances of the late report.
REMOVAL OF ITEMS FROM

THE AIRCRAFT
CONDUCT CODE
Whilst Small Planet Airlines does not intend to impose unreasonable rules of conduct
on employees, certain standards of behavior are necessary to maintain good order and
discipline. This is in the interests of all who work for the Company.
High levels of conduct and discipline are expected from all employees whilst on and off
duty, at base and away from base on company business. However from time to time, it
may be necessary to take action against individuals whose behavior or performance is
deemed unacceptable.
PUNCTUALITY/ LATE REPORT

All crew members must maintain good time keeping practices. Late reports cause unnecessary roster changes to your colleagues who may have been called upon to cover
your duty and risk delaying flight departures.
Being late for duty can lead to disciplinary actions.
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Crew members are NOT permitted to remove anything from the aircraft, with the exceptions of duty free goods they have purchased (including crew sales bags) and defective
items being removed from the aircraft for the attention of a certain department which are
not an Engineering responsibility. All items purchased by Crew onboard the aircraft must
be accompanied with a receipt.
Down route
Crew are permitted to take off the aircraft 1 bottle of crew water each when staying down
route. This is the only exception to the above removal of items from the aircraft.
The removal of dry stores items from the aircraft is prohibited. This includes any cabin
or catering equipment.
Cabin Crew are also not to give any dry stores items to third party employees (Loaders,
Ground Agents, Staff Travel Companions) for removal from the aircraft. This includes any
cabin or catering equipment.
Any person removing items or discovered to be giving away items for removal from the
aircraft either at an outstation or upon return to base will be subject to disciplinary action
as this is considered as theft.
SECURITY SEARCH POLICY

Small Planet Airlines reserves the right to carry out random searches of company bags
and uniform items. This will be undertaken by authorized staff. Should any unauthorized
53
company property be found in a crew members possession they will be immediately

suspended pending an investigation which could lead to disciplinary action.
Full Security Search Procedure is presented to you by your direct employer
DAMAGE TO COMPANY PROPERTY

Willful Damage
Any willful defacement or damage of company notices, furniture, aircraft or property is
considered as a disciplinary offence and action will be taken against the crew member.
Placing feet on chairs, passenger seats, against walls or aircraft bulkheads is unacceptable behavior. Throwing away undamaged, ratable catering or aircraft equipment is
considered a disciplinary offence.
Graffiti on aircraft catering boxes, internal cabin doors or bulkheads is considered as
willful damage to company property. This is extremely costly and time consuming to
arrange the removal of such. This is considered a disciplinary offence.
Accidental
Any accidental damage to company property in the crew room should be reported immediately to your Base Supervisor or Cabin Crew Manager in writing or by Flight Report.
If accidental damage occurs once on board the aircraft, all details must be noted in the
Cabin Defects Log and Flight Report.
LABOR
FLIGHT/REST TIME REGULATIONS
Flight and duty time limitations and rest scheme (FTL) for crew members are established
in Small Planet Airlines according to the regulations EU-OPS Subpart Q, which was created with the aim of preventing pilot/cabin crew fatigue across Europe.
BH and Duty limitations
Block hours
Duty hours
Per 7 consecutive days
no limitation
60
Per 28 consecutive days
100
190
Per calendar year
900
2000
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55
Max daily FDP

Number of sectors
Max FDP
1 or 2
13:00
12:30
12:00
11:30
6 or more
11:00
If flight duty period ends

or fully encompasses
WOCL (02:00 05:59)
If flight duty period

starts during WOCL
Max flight duty period

as stated in the left column under FDP shall
be reduced by 100% of
encroachment
WOCL
(maximum reduction 2
hours)
Max flight duty period as stated in left

column under FDP
shall be reduced by
50% of encroachment WOCL
Extensions of FDP
Parts of FDP before break and after break cannot be longer than 10 hours
Only one break is allowed
3. Augmented crew
Augmented crew composition for LT AOC
Max FDP
3 pilots (up to 3 landings)
16:00
3 pilots (4 landings)
14:00
Uninterrupted rest possibility of at least

25% of total block time for each cabin crew
member
(Extra SFA and FA for Airbus flight and extra
SFA for Boeing flight)
16:00
Augmented crew composition for PL AOC
Max FDP
3 pilots (maximum 2 landings)
15:00 (12:00 BH)
4 pilots (maximum 2 landings)
18:00 (15:00 BH)
1. The maximum FDP can be extended by one hour in the planning phase, but
Maximum 2 extensions per crew member per consecutive 7 days
Less than 6 sectors
If FDP encroaches WOCL by 2 or more hours extensions are limited to up to two
sectors
If FDP encroaches WOCL by up to 2 or hours extensions are limited to up to four
sectors
If FDP starts between 22:00 and 04:59 local time max FDP with extension is 11:45
Minimum rest increases by 2 hours pre and post flight or by 4 hours post flight.
(Extra SFA and FA for Airbus flight and extra

SFA for Boeing flight)
2. Split duty
The maximum FDP can be increased if the break longer than 3 hours are included in
the duty.
16:00
4. Captains hour
In an off-schedule situation the Captain may extend the Flying Duty Period (FDP) by one
hour by using Captains Discretion.
Consecutive hours break
Increase in FDP
0:00-2:59
NIL
Positioning
3:00-6:59
1/2 length of break
Positioning prior operating is included fully into FDP
7:00-9:59
2/3 length of break, or full length of the break if 7

hours of the break fall between 20:00 and 08:00
local time where the flight duty period ends
Positioning after the last operating sector is included into duty time, but not into FDP
Total FDP including the break cannot be longer than 20 hours for LT AOC and 18 hours
for PL AOC
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Uninterrupted rest possibility of at least

25% of total block time for each cabin crew
member
Rest
Home base The minimum rest which must be provided before undertaking a flight duty
shall be at least as long as the preceding duty period or 12 hours whichever is the greater.
Out of base - The minimum rest which must be provided before undertaking a flight duty
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shall be at least as long as the preceding duty period or 10 hours whichever is the
greater.
CALL OUT FOR DUTY
Minimum rest period is increased periodically to a weekly rest period of 36 hours including 2 local nights such that there shall never be more than 168 hours (7 days)
between the end of one weekly rest period and the start of the next one.
Priority contact list for crew dispatch when the flight or other duty is missing a crew member:
1. The crew member who STBY covers the check in time of the duty;
WORKING DAY
Duty time:
Begins 1 hour before the flight departure time.
Ends 30 min after arrival time.
It is obligatory to be fully ready for a preflight briefing which has to be conducted 1 hour
before flight departure time:
To wear full uniform.
To be aware of the newest information etc.
It is still essential to call Crew Dispatch even if you will only be late by one minute.
Meetings
Employees meetings are scheduled in monthly rosters. It is obligatory to take part in
all scheduled meetings.
Standby
home
hotel
airport
Being on STBY it is obligatory to have working (switched on, charged) mobile phone
and to answer the Planning, Dispatch, Briefing calls.
ACTIVITY 16: STANDBY

Write below within what time Cabin Crew Member shall report for duty when is
called from STBY in your base.
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
2. The crew member who is having STBY after the check in time of the duty (crew member
can refuse to perform the duty);
3. The crew member who is having STBY before the check in time of the duty (crew member can refuse to perform the duty);
4. The crew member who is having another duty, e.g. office day or later flight (crew member can refuse to perform the duty);
5. The crew member who is having an OFF day, but not a weekly rest (crew member can
refuse to perform the duty);
6. The crew member who is having VACATIONS (crew member can refuse to perform the
duty);
The crew member is allowed to refuse to perform the flight or duty if it disturbs his/her
OFF day. For example, estimated time of arrival is after midnight on the originally planned
OFF day. On the other hand, when crew member agrees to work on an OFF day, she/he is
eligible for the extra payment for that particular day. The information regarding the duties
out of OFF days is collected by Crew Planning division and monthly reports are provided
to Human Recourses division.
When called on Standby (or Day Off/Vacations) and asked to perform the flight duty
urgently, crew member is allowed to use taxi to go to office/airport. Taxi can only be used
within the home base city limits.
DUTY TRIPS
Short duty trips (up to 10 days) are assigned to the roster without the crew member confirmation, unless crew member informed his/her manager about unavailability for the duty
trips for the specific period.
Long duty trips (more than 10 days) are assigned to the roster after the confirmation is
received from the crew member. Planning division provides the information about the
location of temporary base and the duration of the duty trip.
Information regarding the positioning, accommodation or other issues related to the duty
trip is provided by the Travel Office.
____________________________________________________________________________________
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SICKNESS
Notifying the Company
The crew member, who is feeling not fit to fly or to perform any other duty assigned in
the roster, must report sickness as soon as possible. The sickness reporting procedure is
shown in the diagram below.
VACATIONS
If you are wondering about vacation system and how many days of vacation do you
have accrual, please, contact your employer. The procedure how to the request vacations, please, check Crew Planning Division provided information.
Our peak season fall between the months of March to October, this is due to seasonal
flight demand and our preparations, e.g. cabin crew training and recruitment, to be
ready for our increased flight schedule CCM vacations are not permitted during these
months. Any requests for leave during this period may/will be denied.
ACTIVITY 17: VACATIONS POLICY

Mark your vacation policy
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Diagram. Reporting Sickness Procedure

1. Crew Dispatch must be contacted as soon as crew member finds out that she/he is
unable to perform an assigned duty.
______________________________________________________________________________________
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2. Crew Dispatch must be informed about the date and time of doctors appointment.
3. After the doctors appointment, the scanned copy of sick leave and the date/time
of the next check must be sent to Crew Planning and Responsible Base Manager immediately.
4. If the sick leave is closed Crew Dispatch must be informed about the last day of
sickness as soon as possible.
This procedure applies to single or multiple days of absenteeism and is applicable if a
crew member is sick on call out, for standbys, down route and days off. Any cabin crew
member who reports sick for an operational duty or on call out from a Standby will be
requested to submit a Doctors Certificate.
Returning to work
Cabin Crew who wish to return to work after a period of sickness must in all cases notify
Crew Dispatch that they are fit to resume duty before 14 UTC (winter) the previous day.
Sickness down route procedure
Every time your duty trip takes you outside EU, you will be provided with medical expenses and repatriation insurance. Duty Travel manager will send you all related documents (insurance policy, insurances regulations and conditions).
If you fall ill away from base and require a Doctor you should contact your SCC or Captain and visit a Doctor. All treatment expenses below 300 EUR must be paid by yourself
(to clarify compensating procedure, contact your duty travel manager immediately). All
treatment expenses above 300 EUR is covered by the insurance policy and no payment
from you is necessary.
It must be understood that each Cabin Crew

member will have their own personal case of
illness or inability to work assessed, however it
should be noted that an Employees sickness record will not be looked at in isolation and each
period may be regarded cumulatively with previous occurrences.
The following charts are a guide to the procedures and processes which the company and
departmental manager would follow.
MED.A.020 Decrease in medical fitness:
1. License holders shall not exercise the privileges
of their license and related ratings or certificates
at any time when they:
a) are aware of any decrease in their medical fitness which might render them unable to safely
exercise those privileges;
b) take or use any prescribed or non-prescribed medication which is likely to interfere with
the safe exercise of the privileges of the applicable license;
c) receive any medical, surgical or other treatment that is likely to interfere with flight
safety.
2. In addition, license holders shall, without undue delay, seek aero-medical advice when
they:
Your direct manager should also be advised and kept informed of any treatment you
receive.
a) have undergone a surgical operation or invasive procedure;
Under no circumstances should a Doctor be called through the hotel.
b) have commenced the regular use of any medication;
In case of travelling to exotic countries, we will always check the risk and vaccination
requirements.
c) have suffered any significant personal injury involving incapacity to function as a member of the flight crew;
Relevant information will be provided accordingly.
d) have been suffering from any significant illness involving incapacity to function as a
member of the flight crew;
In case of travelling inside EU, there will be no special insurance provided you will
always be able use EU Social Insurance.
e) are pregnant;
Sickness records procedures
f) have been admitted to hospital or medical clinic;
Individuals who are not genuinely sick or have abnormally high levels of sickness place
increased pressure on their colleagues. As their colleagues are called from standby or
have roster changes in order to maintain the required levels of Cabin Crew on each
flight.
g) first require correcting lenses.

3. In these cases:
Holders of Class 2 medical certificates shall seek the advice of an AeMC (Aeromedical
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Centre) or AME (Aeromedical Examiner). The AeMC or AME shall assess the medical
fitness of the license holder and decide whether they are fit to resume the exercise of
their privileges;
4. Cabin crew members shall not perform duties on an aircraft and, where applicable,
shall not exercise the privileges of their cabin crew attestation when they are aware of
any decrease in their medical fitness, to the extent that this condition might render
them unable to discharge their safety duties and responsibilities.
5. In addition, if in the medical conditions specified in (2)(a) to (2)(e), cabin crew members shall, without undue delay, seek the advice of an AME, AeMC, or OHMP (Occupational Health Medical Practitioners) as applicable. The AME, AeMC or OHMP shall
assess the medical fitness of the cabin crew members and decide whether they are fit
to resume their safety duties.
PREGNANCY
In the event of a crew member becoming pregnant she must notify the employer immediately - such information will be kept confidential until the employee is happy for
it to be known publicly.
The employee shall take up such non-flying duties of an office-based or customer
service-based nature as may be available at the time and as required by the company.
CABIN CREW ASSESSMENT

All Cabin Crew are subject to be assessed at least once per year or at the end of the
contract or probation period.
The aims of this procedure is to have consistent
and effective team in all bases.
All assessment consist of few parts:
1. Self evaluation
2. Evaluation by colleagues
3. Evaluation talk
4. Results
Evaluation grades:
4 PERFECT PERFORMANCE substantial
achievements that can be set as an example;
3 GOOD PERFORMANCE some substantial achievements;
2 AVERAGE PERFORMANCE minor achievements;
CEASING EMPLOYMENT
1 POOR PERFORMANCE no substantial achievements. Based on the results all Cabin Crew will be assigned to particular employees groups:
All crew members are required to adhere to the notice period stated in their Contract of
Employment. Upon leaving all SPA property should be returned including company ID,
uniform*, car park passes etc.
Employee A (grade: 4-3,5) is the employee who is above expectations, work is flawless
- exceeds the standards, is an example.
* Uniform should be returned dry-cleaned, and failure to do so may incur a deduction

from your final wage settlement.
TRAINING BOND
Small Planet Airlines Cabin Crew are bonded for the cost of training further information
regarding the bond can be found in your contract of employment.
We CHERISH and LOVE such employees giving them seniority, interesting projects,
possibility to participate in different conferences / trainings.
Employee B (grade: 3,4 2,5) - meets most of the expectations, is competent, performance is above or average.
Good employee and we aim him / her to be A Employee.
Employee C (grade: below 2,5) meets only some expectations, supervision is strongly
required, performance needs improvement.
We need to invest many hours for internal training also to organize some external
training. Such employee needs lots of time and efforts. Usually the best solution is to
say good bye.
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Out and about at an Outstation
Be respectful of local culture, customs and laws

Avoid the rough areas of visiting city.
Be within one hours travel by land.
Leave a contact number with your Crew when youre exploring or not staying at the
company hotel.
When away from base should any incident arise then this must be reported immediately
to both the SCC and Captain.
If out for the evening look after each other.
Baggage
Be responsible for the contents of your own bags.
Pack your own bags.
Dont carry anything for anybody else.
Never leave your baggage unattended, i.e. at airports, hotels, etc, and keep it locked.
CREW TRANSPORT
Crew members should be ready to depart from the crew room in a sufficient time that
would be able to board aircraft not latter then 45 min. before flight departure.
TRANSPORTATION AND
ACCOMMODATION
The punctual departure of the crew is critical to the on time departure of your flight and
you should not delay departure to finish drinks and conversations. You should allow sufficient time prior to your duty to carry out any other work related duties; this is to ensure a
prompt start to the briefing.
Crew Transportation
Transportation for routes to the airport hotel / hotel airport can be arranged in different ways: taxi booked in advance, hotel shuttle, GH assistance etc.
GUIDELINES FOR PERSONAL

SECURITY
Out and about at home station
Keep valuables close at hand, i.e. mobile phones, handbags, etc
Ride in reputable and marked taxis only
Keep company information confidential
Hotel security
Dont mention your room number out loud
Become familiar with your emergency exits
When leaving your hotel, check that all possessions are secure, i.e. lock baggage, use
your hotel safe.
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It might be that we will ask you to pay for it yourself. For sure you will be refunded according to standard procedure agreed with your employer.
Transportation for routes to briefing room airport / airport briefing room will always
be arranged with private transfer. Its presence depends on briefing room location.
Conduct whilst on the Crew Transportation
You must be respectful of your colleagues and remain aware of your surroundings at all
times. This includes travelling to and from the airport either on public transport or crew
buses. Conversations must be appropriate and company sensitive issues should never be
discussed in public; you never know who is listening.
You must also be courteous to your colleagues and ensure that you never leave anyone
behind when travelling as a crew.
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All staff must wear a high visibility tabard at all times when making transfers between
security / aircraft / buses and whilst walking around on the airside ramp.
HOTELS
Night time taxi
SIM cards will be provided for captains and base managers.
Company will cover your night time taxi expenses, following the standard procedure.
Night time counts between 23:00 06:00 local time.
Accommodation
Air transport: jump-seat on our aircraft, tickets for other airlines flights.
On arrival to your base, you will be provided with the first 10 (ten) nights in hotel accommodation, unless the base is your home town.
Hotel rating 3* and up.
Single room with single bed is perfectly acceptable.
Separate room is provided for each crew member.
Preferable location as close to the airport as possible.
You will always be provided with breakfast, if hotel has this facility.
If internet access is additionally charged, it will be provided for captain and senior flight
attendant.
Ground transport: train, public bus, hired car.
Checking in
Boarding passes for your positioning flight will be provided by Duty Travel manager only
if check-in services are additionally chargeable.
On arrival at the hotel proceed to the reception desk in an orderly manner. Place your bags
somewhere visible.
We have our standard baggage allowance when arranging your positioning with other
airlines flights:
Please be mindful of the Chain of Command and show respect to your fellow crew members by allowing the Captain to check in first.
You can take a cabin bag with yourself; just make sure it will meet the airlines requirements.
Allow other guests or crew members to approach the desk first, and wait in turn to be
checked in.
You can always take 1 (one) piece of registered baggage with yourself. Weight depends
on airlines requirements.
If you require a smoking room ensure your request is politely conveyed to the receptionist.
All rooms are reserved as non-smoking, and your request may be met subject to availability. It is common practice for hotel to be completely non-smoking.
After your ground training course you will be able to choose if you want to be positioned
to your base or home. In case you choose to go home, you will have to arrange positioning to base yourself.
Confirm the time of leaving the hotel the next day so all crew members are aware of when
to be ready to depart.
You have to present the receipt of taxi (with the date and price written) to your employer.
Positioning:
Both Air and Ground transportations are acceptable ways for positioning.
ACTIVITY 18: CREW TAXI

Ask your Duty Travel manager for a taxi compensation allowance in your base and
write it below.
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
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The SCC must have a note of all the crew members room numbers, whilst other crew
must ensure they have a note of the Captains and the SCC number in case of emergency.
If you are leaving the hotel to visit friends or family ensure your SCC or Captain has a
contact number. If you do not intend to stay at the hotel overnight, you must also advise
Crew Dispatch of your contact details.
Conduct
Whether in uniform or not, you are expected to maintain a high standard of decorum and
behavior in and around the crew hotel, particularly in public areas of the hotel.
Please be aware that you are representing Small Planet Airlines at all times when you are
at the hotel. You are therefore expected to behave and dress appropriately at all times.
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Any reports of unacceptable behavior will be investigated and may lead to disciplinary
action being taken against the individual.
Other information
Details of the hotel in which you will stay are noted on your roster or supplementary
information provided by e-mail.
Checking out
If you have made any telephone calls or placed any extra items on your room bill such
as room service meals, you should settle the bill for these items directly with the hotel
reception.
If one of the crew members appears to be running late, do not hesitate to call them on
the house telephone to ensure that they are on their way. If the crew member still does
not arrive, a member of the same sex as the missing crew member should enlist the
assistance of the hotel staff to proceed to check their hotel room.
Information regarding the positioning, accommodation or other issues related to the
duty trip is provided by the Travel Office.
DOCUMENTS
The loss of any personal company documents must be reported immediately to the appropriate department and when leaving the company all documents provided by Small Planet
Airlines must be returned.
Each crew member is responsible for the validity of his documents and shall give good time
for issue, renewal and extension of his documents:
Passport;
Medical certificate and/or Personal Medical certificate;
Employee ID card issued by Small Planet Airlines
Copy of your revalidated document must be presented to training division as well.
PASSPORTS & VISAS

Passports and Visas must be valid and carried at all times when on duty. It is the Employees
responsibility to ensure that these documents remain valid and up to date.
Duty Travel manager will always check if you need visa to enter the country. In such case we
will do our best to arrange it for you or we will help you to arrange it yourself and collect all
necessary documents.
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Always keep your passport valid at least 6 months after estimated return date.
Passports: The cost for a new passport will be incurred by the crew member.
Visas: The cost for visa will be incurred by Small Planet Airlines.
Renewal procedure for your passport

Should you need to renew your passport, this must be done during your own time and
not later than six months before the expiry of your current passport.
Once you have received your new passport then please ensure Human Resource Division has a copy for their files.
Returning Small Planet Airlines ID

The ID is the property of the Airline and must be returned not later than a week after leaving the company. Failure to return ID will be reported to your employer and taken action
accordingly.
OFFICE ACCESS CARDS

Small Planet Airlines issues all staff with office access card if such is required in your base.
This must be carried with you at all times to gain access to the crew room.
Tel Aviv passport stamps

We strongly recommend that you ensure when passing through immigration at Tel
Aviv that you ask the immigration officer not to stamp your passport with an Israeli
entry stamp. This may prejudice your ability to enter other countries in future, since
certain Nations do not recognize the existence of the State of Israel. It is usual for
visitors (particularly aircrew) to Israel to request their passport to remain unstamped.
AIRLINE ID CARD
Small Planet Airlines issues an ID card to all crew members. This ID must be carried
at all times whilst you are on duty.
Your ID must be displayed on request by any of the following:
Security Staff
Police Officers
Customs Officers
Immigration Officers
Other airport staff who have a valid reason to check your identity.
It is the Employees responsibility to ensure that their ID card is in date. Your ID must
be visible at all times when on the ground and in uniform at all airports. If the security
authorities discover a crew member without a visible ID you are liable to have your ID
card revoked with immediate effect.
Your ID should be worn on an approved Small Planet Airlines lanyard issued with your
uniform or clipped squarely to the right lapel of your jacket, opposite your wings.
When on board the a/c the ID must be not visible for passengers.
In the event of loss, it should be reported to the Airport Police, Direct Manager and
Crew Dispatch. The cost of re-issuing the lost ID card will be charged to the Employee.
Any abuse of the conditions of ID card issuing may result in disciplinary action.
Any cabin crew who report for duty without their ID card must immediately inform
Crew Dispatch. The Crew Member concerned will be stood down and removed from
duty.
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Cabin Crew Training
CRIMINAL RECORDS CHECKS
CABIN CREW TRAINING

CONDUCT DURING TRAINING
Your conduct on the Cabin Crew training course is of the utmost importance at Small
Planet Airlines. You are expected to behave in a manner, which is representative of the
responsibility that the role of Cabin Crew holds. You will be constantly monitored on your
attitude, behavior, timekeeping and appearance.
Training can take more than a month. Your participation in every session is obligatory.
Active participation is essential. Respect Instructors and colleagues: do not be late,
switch off your mobile phones. It is essential to study greatly and intensively.
You should already be aware of the importance of the 5 year referencing and Criminal Records Check process at Small Planet Airlines. It is your responsibility to ensure that Small
Planet Airlines receives all references and confirmation of your employment certificates
covering the past 5 years of your employment, before your conversion course is started.
We are very strict when it comes to safety and security. Not presenting requested documents or disclosure on time may result in you being removed from your training course
or flight duties.
ACTIVITY 19: CRIMINAL RECORDS

Please contact your base supervisor about the Criminal Records Check Process at
your base and note which documents need to be delivered and when.
______________________________________________________________________________________
Lateness/sickness policy
______________________________________________________________________________________
Please note that if you are going to be late or call in sick on any day of your training
course, you MUST call Crew Dispatch and write an email to Training manager BEFORE
training commences on that particular day. Failure to do so will result in further action
being taken.
______________________________________________________________________________________
REFERENCES
______________________________________________________________________________________
We can provide you with 2 types of certificates:

Block Hour certificates. You can request HR department for this.
Reference letter it will be prepared by your Chief of cabin crew.
Regarding to your employment confirmation, please, contact your employer.
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
MEDICAL CHECKS
It is vital that you provide a valid medical certificate before you commence your first day of
training; is of crucially important as you have to be medically fit in order to perform duties
of a cabin attendant.
All operating cabin crew must either:
Hold a valid cabin crew Medical Report issued in accordance with Subpart C of Part-MED
(Annex IV of EU Regulation 1198/2011), or
Have been assessed as fit following a medical assessment under Regulation (EEC) No.
3922/91 Annex III (EU-OPS) OPS 1.995 within the previous five years.
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START UP
Before the first day of training you shall:
Cabin Crew Training
Send completed new cabin crew member form;

Send a copy of your passport;
Send your photo for documents. As this photo will be used for your ID card, it must
have a bright background and be of a very good quality.
Collect information and certificates about your last 5 years employment history: it
shall include the name of your ex-employer and address of company. This is needed to
complete your security check.
Send your scanned copy of valid medical check (if you did not present it yet). If you do
not have it, please, make sure that you will receive it before the first day of your trainings.
Ask all questions which may come up before the first day of trainings;
Prepare for an intensive yet interesting course with your new colleagues;
Prepare to enjoy your first day at trainings.
All these documents have to be sent to your contact person no later than 5 business
days before your training course start.
WHAT TO BRING ON
YOUR FIRST DAY
All grooming to be according to
uniform regulations;
It is highly recommended to have
your personal electronic device;
Attitude to learn and study;
Good mood!
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CABIN CREW TRAINING

PROGRAM
CABIN CREW INITIAL TRAINING
Ground Training
General theoretical knowledge of aviation and aviation regulations
Communication
Introductory course on human factors (HF) in aviation and crew resource management
(CRM)
Passenger handling and cabin surveillance
Aero-medical aspects and first-aid
Dangerous goods
General security aspects in aviation
Fire and smoke training
Survival training
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OPERATOR CONVERSION TRAINING

Cabin Crew Training
Ground Training
Welcome Company Introduction
OM.A; OM.B; MEL
Quality control systems, forms and reporting procedures
Description of the cabin configuration
Safety and emergency equipment
Normal and emergency procedures
Passenger handling and crowd control
Fire and smoke training
Evacuation procedures
Pilot incapacitation procedures
Crew Resource Management
AIRCRAFT TYPE SPECIFIC TRAINING

Aircraft description
Safety and emergency equipment and aircraft systems installed
Fire and smoke protection equipment
Operation of doors and exits
Evacuation slide training
Operation of equipment related to pilot incapacitation
Practical line check

During practical line check F/A candidate shall prove that he/she is able to perform all
assigned duties at a satisfactory level.
ACTIVITY 20: LINE TRAINING

Ask your Training manager for a line training duration in your base and write it below.
_____________________________________________________________________________________
_____________________________________________________________________________________
SAMPLE COURSE PROGRAM

Please find below a sample course program. Please note that this is subject to change.
Initial Training VNO BASE Date
Time
Subject
9:00-17:00
Introduction
Place
Hours
SPA LT
08:00
Instructor
DATE
IN FLIGHT TRAINING
Time
Subject
Place
Hours
Flight training follows ground training. Objective of line training is to make CC familiar with
the practical aspects of his/her duties.
9:00-13:00
General Aviation knowledge
SPA LT
04:00
Cabin Crew during his/her Line Training is acting as CC or SCC during normal operations
under guidance and supervision of LTI and is planned as additional crew member.
13:00-19:00
Cabin Crew duties and SPA LT

responsibility, grooming
regulations
DATE
06:00
Time
Subject
Hours
9:00-17:00
Introductionary CRM
SPA LT
course DAY1
DATE
08:00
Time
Subject
Hours
9:00-17:00
Introductionary CRM
SPA LT
course DAY2
DATE
After each training flight, Cabin Crew, together with the Line Instructor, must discuss all
provided questions and fill in Line Training Report form.
Line training duration
Initial conversion particular number of flights including all required checks.
Operators conversion particular number of flights including all required checks.
The duration of Line Training may be extended on behalf of the Line Instructor in cooperation with the Training Manager after due consideration of the F/As performance.
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Place
Place
Instructor
Instructor
Instructor
08:00
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Cabin Crew Training
Conversion Training
Time
Subject
Place
9:00-16:00
Initial Dangerous Goods SPA LT

training
DATE
05:00
Time
Subject
Hours
9:00-15:00
Fire & Smoke Training SPA LT

(theory)
06:00
15:00-18:00
Passenger handling and SPA LT

cabin surveillance
DATE
03:00
Time
Subject
Hours
9:00-17:00
Aero-medical aspects
SPA LT
and first-aid
DATE
Place
Place
Time
Subject
9:00-17:00
Aero-medical aspects SPA LT

and first-aid
DATE
Time
Subject
9:00-15:00
Aviation security
Place
Hours
Instructor
Time
Subject
Place
Hours
9:00-18:00
Aircraft equipment
A320 (LYSPC)
08:00
DATE
Instructor
Time
Subject
Place
Hours
9:00-18:00
Standard Operating
Procedures (SEP)
SPA LT
08:00
Instructor
08:00
Hours
Time
Subject
Place
Hours
9:00-13:00
Standard Operating
Procedures (SEP)
SPA LT
04:00
13:00-18:00
Evacuation procedures/ SPA LT

emergency procedures
- theory (SEP)
DATE
05:00
Time
Subject
Hours
9:00-18:00
Evacuation
proce- SPA LT
dures/ emergency procedures - theory (SEP)
DATE
08:00
Time
Subject
Place
Hours
9:00-12:00
Evacuation procedures/
emergency situations practical (SEP)
A320(LYSPA)
03:00
13:00-18:00

- theory (SEP)
DATE
Instructor
08:00
Place
Hours
SPA LT
06:00
Place
Hours
Time
Subject
9:00-13:00
Survival training (includ- SPA LT

ing swimming pool)
05:00
14:00-16:00
Communication
02:00
SPA LT
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Instructor
DATE
Instructor
DATE
DATE
Instructor
Instructor
Place
Instructor
Instructor
Instructor
05:00
81
Cabin Crew Training
Time
Subject
Place
Hours
9:00-11:00
Evacuation procedures/
- theory (SEP)
SPA LT
02:00
11:00-17:00

emergency situations practical (SEP)
DATE
06:00
Time
Subject
Place
Hours
9:00-13:00
Fire & Smoke training

(SEP)
BAA
04:00
13:00-19:00
Emergency and Safety

Equipment (SEP)
BAA
06:00
Instructor
Homework will be an integral part of your Cabin Crew training course and you are expected to allocate a few hours every evening to revise and prepare for the next day of training.
In addition, you will be set a number of homework tasks, which must be completed in
preparation for the next day of training. You will be given a study plan at the start of your
course which will detail all of your homework and revision please ensure that you follow
this. If you are unsure about what is expected of you please ask one of the trainers, as
failure to complete the required homework will result in further action being taken.
Instructor
Time
Subject
Place
Hours
9:00-13:00
Passenger briefing/
safety demonstration
SPA LT
04:00
13:00-15:00
OM/ Audit/ SAFA in- SPA LT

spection
DATE
02:00
Time
Subject
Place
Hours
9:00-18:00
Passenger
Standard
SPA LT
09:00
It is your responsibility to ensure that you have revised fully for each exam. Whilst the
trainers will give you any additional assistance you require, it is your responsibility to ensure that you have completed all of the necessary preparation. If you are in doubt please
ask!
Place
Hours
SPA LT
09:00
Instructor
Subject
9:00-18:00
Passenger
Standard
Service
After Line Check instructors fill in Line Check Report form, evaluating a Trainee.
Instructor
BRAIN FOODS
The brain is an extremely active organ, making it
a very hungry one. The brain cells are more sensitive to what you eat than the cells which are
located elsewhere in the body.
Instructor
DATE
Training times vary daily. You will be given a complete course program on your Introduction Day. Please note that the course program may change during your training
course to accommodate any unforeseen circumstances.
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Line Check
The Final exam or Line Check is planned only then, when Cabin Crew Trainee has performed all Line Trainings AND is released for line check by line instructor.
Having not passed Line Check from the first time, there is one more opportunity given.
DATE
Time
There are a number of exams throughout the course, all of which have a pass marks from
75% to 90%, depending on the course. If for any reason you were to fail and exam you
will be allowed to re-sit.
Cabin Crew cannot perform his/her duties until all required exams have been passed.
DATE
Service
HOMEWORK AND EXAMS
Did you know that the food we eat not only affects the body, but may even have more of an
influence on how the brain works. By eating the
right food, you can enhance your mental capabilities help your concentration, magnify your
memory, keep yourself motivated and defuse
stress! These foods are also known as Brain
Foods.
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Cabin Crew Training
So be nice to your brain! Give it the right nutrients by trying to incorporate the below
foods into your every day eating habits.
Avocado
Bananas
Beef
Broccoli
Brown Rice
Cantaloupe Melon
Cheese
Eggs
Milk
Oatmeal
Oranges
Peanut Butter
Peas/Green Beans
Potatoes
Romaine Lettuce
Salmon/Oily Fish
Soya bean
Spinach
Tuna
Turkey/Chicken
Walnuts
Water
Yoghurt
Brain foods improve the following brain functions:

Concentration
Enhanced Memory
Better Coordination
INFORMATION AND TECHNOLOGY

(IT) TRAINING
The cabin crew training program includes an IT training which introduces you to a dedicated Cabin Crew website called the Crew Connex (CCX). The portal features several
services to help you manage your flight-related operations.
The cabin crew IT training has no pre-requisites. However, basic familiarity with computers
and their usage and Internet browsing skills makes the training easier and much more
enjoyable. If you suspect that you lack these basic skills, it would be to your advantage to
begin developing these skills as early as possible, preferably before you start your cabin
crew training.
Access to the Cabin Crew Portal is granted to you on the Introduction Day of training. You
will learn how to access the portal by using a user name and a password. In addition to
accessing the Cabin Crew Portal, the IT training includes a session covering emails and
their use. During the training, you are expected to use the Small Planet Airlines email
application to communicate with your managers, trainers and other colleagues within the
business. If you are not familiar with emails it will be helpful to start learning about it before the training. Free email accounts can be created over the Internet almost everywhere
in the world. Some of the famous free Internet email providers are Hotmail, Yahoo, and
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85
Gmail. To be fully ready for your IT training, familiarize yourself with the email applications mentioned above and practice the following simple email actions:
Cabin Crew Training
Creating an email
Replying to an email
Forwarding an email
Adding a contact to the address book (or contacts)
Deleting an email
Passwords: Will be provided before IT training takes place.
Password Rules: Generated complex password that includes numbers, capital letters
(can be changed after). Please use recommended password rules for security purpose.
COMPANY EMAIL
http://mail.smallplanet.aero
Login: <first letter of name>.<surname> (e.g. a.staskeviciene)
Password: will be provided
Email setup
IMAP
Server: mail.smallplanet.aero
Incoming server: mail.smallplanet.aero; SSL certificate; Port 993
Outgoing server: mail.smallplanet.aero; SSL certificate; Port: 465
Domain: SPA
Company email may be set up on all mail clients on you computer as well as on ALL
mobile devices that support IMAP services. Please ask for more details.
ACTIVITY 21: EMAIL

Write down you SPA email login and password:
Login:
aging the cockpit and cabin crew assignment. The solution covers manpower planning,
pairing creation, roster construction and control, crew tracking and manages crew records.
The crew schedulers are relieved of tedious work while ensuring that the right crew with
the right qualifications are in the right place at the right time. PDC Aviation Suite also
ensures that the schedules dont conflict with various kinds of constraints and that it
complies with all local laws, regulations and local employment agreements.
PDC CrewConnex is a link between the planner and the crew enabling the crew to monitor
their own plans and provide their requests for duties, holidays, etc. This facility gives the
individual crew member a say on their own plans - leading to improved responsibility and
loyalty.
PDC CrewConnex is available for the crew either from their PC or mobile devices. In addition, PDC CrewConnex includes management of regulatory documents which are automatically distributed to be easily acknowledged by the crew personnel.
The PDC CrewConnex system is also used for check-in and provides access for the crews
to enter various information, such as fuel figures, operating crew, actual movement times
and different cabin and flight deck reports.
CREW CONNEX CREW INTERFACE

Crew Connex (CCX) is the web interface where all crew member can see their roster, request for days off, holiday, monitor training validity etc.
Logon
To log on to Crew Connex please open internet browser (Internet Explorer, Chrome,
Safari or any other) and use this link http://crew.smallplanet.aero/
1. Enter the personal User ID and password:
The User ID is the three letter crew code.
Password will be given before training takes place.
2. When logging for the first time, the system will ask you to change password.
__________________________________________________________________________
Password: __________________________________________________________________________
PDC PLANNING SYSTEM

PDC is a world recognized provider of planning and scheduling solutions for the aviation industry and it is used by almost every division in Small Planet Airlines.
PDC Crew (one of few modules of PDC system) streamlines the entire process of man86
87
Cabin Crew Training
Main page
The Main Page shows different information:

It is possible to check in;
See notifications;
Debrief the flight (Senior Cabin Crew Member only);
See your personal roster;
See your roster in grid;
See all company crew members roster via Master Schedule;
Send you personal details if any changes;
Request for days off and holidays;
See assigned Hotel;
Import your roster to Calendar (Mobile device, Outlook, Gmail etc are supported);
See useful links;
Master Schedule
Clicking the link makes it possible to see the master schedule filter on aircraft types and
select crew from the list.
Check in
Click on the Go to check-in and the duty will appear.
It is possible to see the check in time, departure and arrival time, type of aircraft, turnaround time, block hours, duration, aircraft registration and other crew.
If the crew is not checked in, an alert will raise in the crew planning system.
Notifications
Notification dialog will always appear if any changes are made to your roster on your
front screen after you login to the system. You cannot see other menu items, until you
have acknowledged all notifications.
Personal Details
All personal details known by the operator are shown here. If any changes, its your responsibility to send the information to HR department, who will update the information.
Write a message in the message box and send the changes following this rules:
Please check if all your Personal Details are correct (according to the standard below)
and add required data via CrewConnex system (see below):
1. Use massage box Change Personal Details:
Roster
88
When using the Roster pane it is possible to see published schedules.

Period and weeks can be selected.
Required data:
Below the crew roster report, it is possible to see other information; Crew Notes; Report
Notes, Notification notes and Qualification expiry.
1. Name, middle name, surname;

2. Marital status (name/surname of wife/husband);
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Cabin Crew Training
3. Personal identification code;

4. Passport number;
5. Dates of passport issue and validity;
6. Date and place of birth;
7. Permanent address;
8. Current residence address;
Required: Address, City, Country
9. Phone number of all phones you have;
10. Email address;
11. Names and birth dates of children;
12. Emergency contact person and his/her contact details.
Standard:
An absence or holiday can be selected and requested.

A comment box for further details or information can be used.
Hotel
When entering the station code, hotel information will be shown.

And further details appear when clicking on one of the options.
1. Use only Latina alphabet (do not use , , , , etc.)

2. Phone number: country code and number without any gaps: +370nogaps;
+48nogaps; +44nogaps; +39nogaps. Example +37011122222.
Calendar
While pressing this link, you will be asked to synchronize your PC or mobile device calendar with PDC Crew planning system. After synchronization you will see your roster on your
calendar. After notification are acknowledged your calendar will change automatically. It is
still mandatory to check CrewConnex for roster changes.
DOCLOGIX

Document management system used by Small Planet Airlines.
You will be able to see and download (if needed) all assigned and operational documents.
Request
Several requests can be selected and prioritized by adding a new request, but only for
the period outside next construction period. This means by the 4th day of the following
month.
90
DocLogix is the only place you will find the most up to date and approved copies of all
manuals and operational documents such as inflight report documents. They are electronic documents, which you can download to your laptop or tablet device and may print
when needed. DocLogix contains all manuals you need to complete your training.
Complete assigned task in order to get familiarized with the latest revisions of company
documents.
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Cabin Crew Training
Login details
If you appear in the photo with your UNIFORM please make sure it meets all standards
on how to wear a Small Planet Airlines UNIFORM;
To log on to DocLogix please open internet browser (Internet Explorer, Chrome,

Safari or any other) and use this link https://documents.smallplanet.aero/DocLogix/
If you take a photo of a child (under age of 18 years) make sure his or her face is not
visible in the picture;
Username: SPA\<first letter of name>.<surname> (e.g. a.staskeviciene)
Do not publish any information that might compromise safety and security regulations.
Password: Same as email and will be provided before your training.
ACTIVITY 22: DOCLOGIX

Write down you DocLogix login and password:
Login:
_______________________________________________________________________
Password:
_______________________________________________________________________
Just dont forget to tag or hashtag Small Planet Airlines in your posts!
Official Small Planet Airlines Social Media Channels:
facebook.com/smallplanetairlines
@Smallplanetair
SOCIAL
NETWORKS
@smallplanetairlines
At Small Planet Airlines we engage

with our colleagues, passengers, fans
and aviation enthusiasts by using various social networks. Our digital presence is thus colorful, holiday-like and
based on our companys culture and
values.
+Small Planet Airlines
In social media we talk about our work.

We share our professional insights,
funny moments and mutual joys. We
have fun taking selfies with our colleagues, partners and passengers or
we just snap a cozy pictures while enjoying our work and later on post them
on social media.
You are encouraged to share your memorable moments from you work at your personal social network accounts as well as send them to our communication team for
official Small Planet Airlines communication.
Contact them at news@smallplanet.aero and advise our Social Media Guide for
ideas on what to share! Just keep in mind a few most important rules:
92
For more on what do to and what to avoid doing on social networks, please refer to
the Social Media Guide.
youtube.com/smallplanetairlines
linkedin.com/smallplanetairlines
For more on what do to and what to avoid doing on social networks, please advice
Social Media Guide.
And join us on our own social network: Yammer!
For our internal communication with colleagues we have
our own social network Yammer. In Yammer we share
important news and information, various photos, suggestions, party invitations and useful links. You can also
show support for your colleagues, praise them for a good
job or ask for help if you need some.
In order to use Yammer, you must sign up using your
Company email. This is the only way to get the latest
news from the inside of the company!
To connect to Yammer please follow this link https://www.yammer.com/?return_
home=true
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Info You Need to Know
INFO YOU
NEED TO
KNOW
Please ensure that you are familiar with
airline terminology, the phonetic alphabet,
airport codes, the 24 hour clock and SPA
aircraft BEFORE you attend the training
course.
GREENWICH
MEAN TIME
(GMT)
All places on the globe have a latitude
(their distance North or South of the
Equator) and a longitude (their distance
East or West of the Greenwich Meridian).
As Greenwich, England is zero degrees
longitude, time is measured from this
point and is defined as Greenwich Mean
Time (GMT).
GMT is used in the aviation industry. It
may also be referred to as Zulu Time (ZT)
or Universal Time Coordinated (UTC).
Time east of Greenwich is GMT plus (+)
hours
Time west of Greenwich is GMT minus
(-) hours
ACTIVITY 23: GMT, ZT, UTC

List below difference between ZT and local times of all Small Planet Airlines bases.
_____________________ _____________________
_____________________ _____________________
_____________________ _____________________
_____________________ _____________________
_____________________ _____________________
_____________________ _____________________
_____________________ _____________________
_____________________ _____________________
_____________________ _____________________
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95
THE 24-HOUR CLOCK
THE PHONETIC ALPHABET
The time format used in aviation is the 24-hour clock, whereby time is recorded by
numbers only and not am and pm. This is also referred to as military time, army
time or railway time. Airlines use this in their flight schedules and rosters. The diagram
below gives an indication how to use the 24-hour clock.
The phonetic alphabet is a set of words used instead of alphabetic letters in radio communication. Each word stands for its initial letter and is used internationally by aircraft,
maritime units, amateur radio operators and the military. It is used in two-way radio
communications to help reduce the affects of noise, distorted audio and radio operator
accents.
For instance, some letters which can easily be confused are D and B. By using the
phonetic alphabet, Delta and Bravo, these are easily distinguished.
For example, when the Captain is calling the Air Traffic Control tower to identify the aircraft he will use the number on the tail e.g. A6 EAC, and pronounce it as Alpha Six Echo
Alpha Charlie
It is important that this Phonetic Alphabet is known.
Examples:
Before Midday
(Figures inside the clock face)
After Midday
(Figures in red outside the clock face)
1.00 am is 0100
3.00 pm is 1500
6.30 am is 0630
9.45 pm is 2145
12.00 midday is 1200
12.15 midnight is 0015
ACTIVITY 24: 24-HOUR CLOCK

Change the below timings to a 24-hour clock format:
96
Alpha
November
Bravo
Oscar
Charlie
Papa
Delta
Quebec
Echo
Romeo
Foxtrot
Sierra
Golf
Tango
Hotel
Uniform
India
Victor
Juliet
Whiskey
Kilo
Xray
Lima
Yankee
Mike
Zulu
ACTIVITY 25: PHONETIC ALPHABET

Write your name using the phonetic alphabet
3.30 am - ____________
5.30 pm - ____________
______________________________________________________________________________________
8.00 am - ____________
10.45 pm - ____________
______________________________________________________________________________________
11.15 am - ____________
3.00 pm - ____________
97
AIRPORT CODES
All airports around the world are identified by a three letter code. These codes are used
to identify airports and they are also used in timetables, baggage tags, tickets and Airline and Global Reservation Systems. The International Air Transport Association (IATA)
in Geneva is responsible for these codes and they are usually based on the airport
name. In the table below reflects the airport codes of countries within the Small Planet
Airlines aircrafts tires touched runway.
COUNTRIES IN EUROPE
Malta
Luqa
MLA
Poland
Gdask
Gdask Lech Wasa
GDN
Katowice
Katowice International
KTW
Warsaw
Warsaw Chopin
WAW
Wrocaw
Copernicus Wrocaw
WRO
Portugal
Porto
Francisco de S Carneiro
OPO
Spain
Barcelona
Barcelona International
BCN
Fuerteventura Island
Fuerteventura Airport
FUE
Malaga
Malaga
AGP
Palma De Mallorca
Palma De Mallorca
PMI
Tenerife Island
Tenerife South
TFS
Antalya
Antalya International
AYT
Bodrum
Milas Bodrum International
BJV
Country
City
Airport Name
Code
Albania
Tirana
Tirana International Mother

Teresa
TIA
Austria
Salzburg
Salzburg
SZG
Bulgaria
Burgas
Burgas
BOJ
Croatia
Dubrovnik
Dubrovnik
DBV
Cyprus
Larnaca
Larnaca International
LCA
Dalaman
Dalaman International
DLM
Greece
Kefallinia Island
Kefallinia
EFL
Gazipaa
Gazipaa
GZP
Kerkyra Island
(Korfu)
Ioannis Kapodistrias International
CFU
Trabzon
Trabzon International
TZX
Kos Island
Kos
KGS
Aberdeen
Aberdeen Dyce
ABZ
Preveza/Lefkada
Aktion National
PVK
Bournemouth
Bournemouth
BOH
Rhodes Island
Diagoras
RHO
Bristol
Bristol International
BRS
Santorini Island
Santorini
JTR
Cardiff
Cardiff International
CWL
Skiathos
Skiathos Island National
JSI
Grimsby
Humberside Airport
HUY
Souda
Chania International
CHQ
Inverness
INV
Thessaloniki Macedonia International
SKG
Inverness
Thessaloniki
Isle Of Man
Isle Of Man
IOM
Bergamo
Bergamo / Orio Al Serio
BGY
London
London Gatwick
LGW
Catania
Catania / Fontanarossa
CTA
Liverpool
Liverpool John Lennon
LPL
Milan
Malpensa International
MXP
Lydd, Ashford
Lydd
LYX
Npoli
Npoli / Capodichino International
NAP
Manchester
Manchester
MAN
Torino
Torino / Caselle International
TRN
Newcastle
Newcastle
NCL
Verona
Verona / Villafranca
VRN
Newquay
Newquay Cornwall
NQY
Jersey
Saint Helier
Jersey
JER
Norwich
Norwich International
NWI
Lithuania
Vilnius
Vilnius International
VNO
Southampton
Southampton
SOU
Italy
98
Malta
Turkey
United
Kingdom
99
Country
City
Airport Name
Code
Egypt
Hurghada
Hurghada International
HRG
Marsa Alam
Marsa Alam International
RMF
Sharm el-Sheikh
Sharm El Sheikh International
SSH
Taba
Taba International
TCP
Israel
Tel Aviv
Ben Gurion International
TLV
United Arab
Emirates
Dubai
Dubai International
DXB
Jebel Ali
Al Maktoum International
Airport
DWC
ACTIVITY 26: AIRPORT CODES

Using this month Crew roster (CrewConnex) list below all airports codes
you will find:
Airport codes
City names
Country names
COUNTRIES IN AFRICA
Tunisia
Enfidha
Enfidha - Hammamet International
NBE
COUNTRIES IN ASIA
Country
City
Airport
Code
Bhutan
Paro
Paro Airport (PBH)
PBH
Thailand
Bangkok
Bangkok Suvarnabhumi
BKK
Cambodia
For the latest information on the Airports codes refer to

World Airport Codes http://www.world-airport-codes.com/
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ABBREVIATIONS
AVIATION TERMINOLOGY
Explanation and Definition Words:
Shall is used to indicate a mandatory requirement;
Should is used to indicate a recommendation;
May is used to indicate discretion by the Authority, the Company or the user
as the case applies;
AFM Airplane Flight Manual;
ASTH Asthmatic passenger;
AHM Airplane Handling

Manual;
ATA Actual Time of Arrival;
AMC Acceptable Means of

Compliance;
ATC Air Traffic Control;
ANAD Accompanied Inadmissible PAX;
Augmented Crew: A crew which

comprises more than the minimum number required for the
operation of the airplane and which
each crew member can leave his
post and be replaced by another appropriately qualified crew
member;
AOC Air Operators Certificate: A certificate authorizing

an operator to carry out specified commercial air transport
operations;
Authority: Competent board responsible for the safety regulation

of Civil Aviation;
AOG Aircraft on ground;
Authority (national): Competent

authority responsible for the safety
regulation of Civil Aviation in the
state of the applicant or Operator;
AOM Airplane Operating

Manual: The AOM is part
of the Operations Manual
describing in detail the characteristics and operation of
the airplane and its systems;
AVI Live animal;
Approved by the Authority:

Means documented by the
Authority as suitable for the
purpose intended;
AVIH Live animal in hold;
Will indicates a mandatory requirement.

Part a General/Basic (OM.A)
This part contains all non-type-related operational policies, instructions and
procedures needed for a safe operation.
Part B Aeroplane Operating Matters (OM.B)
Compulsory operating instructions concerning the handling of the airplane
and the equipment installed, including operating procedures and performance.
Approved limitations within which the aircraft is considered to be airworthy.
Part B.CC Cabin Crew Operating Procedures
Operational policies, instructions and procedures for Cabin Crew needed for a
safe operation.
102
APU Auxiliary Power Unit;
103
BED Stretcher installed;
BLND Blind PAX;
BEH Stretcher in hold;
BLK Blocked seats;
BH Block hour;
Briefing The act of giving in

advance specific instructions or
information;
BIG Load exceeding the

normal size;
BSCR Baby in the cradle;
CA Cabin Attendant;
CDR Commander;
CAA Civil Aviation Authority;
COM Communication;
CAB Cabin;
Commander: The pilot designated by

the Small Planet Airlines SPA to be
in command of the aircraft;
Cabin Crew Member: A crew

member required by OPS to
be carried on a flight for the
purpose of performing duties
assigned by the Operator the
commander, in the interest of
the safety of passengers/cargo, but who is not a flight crew
member;
Conversion Course: Type rating plus

company training;
CC Cabin Crew;
Co-pilot: A member of the flight

crew acting in any piloting capacity,
other than as pilot-in-command or
Commander;
CCM Cabin Crew Manual;
CPR Cardio-Pulmonary Resuscitation;
CCTM Cabin Crew Training

Manual;
CPT Captain;
CBT Computer Based Training;
Crew Member: A person assigned by

a Small Planet Airlines SPA to duty
on the aircraft during flight time;
CDR Commander;
CRM Crew Resource Management;
Dangerous Goods: Articles or

substances which are capable
of posing significant risks
to health, safety or property
when transported by air and
which are classified according
to OPS;
DG Dangerous Goods;
DEAF Deaf passenger;
DGR Dangerous Goods Regulations;
DEPA Deportee, Accompanied;
DH Dead Heading;
DEPU Deportee, Unaccompanied;
DN Down;
DEST Destination;
DUTY Any task that a crew member

is required to carry out associated with the business of Small
Planet Airlines or any work for third
parties;
EFB Electronic Flight Bag;
ETOPS Extended range twin operations;
EPR Emergency Procedures

Refresher;
EU-OPS European Community

regulations specifying minimum
safety and related procedures for
commercial passenger and cargo
fixed-wing aviation;
ERF Fuel en Route Alternate;
EZFW Estimated Zero Fuel Weight;
ETA Estimated Time of Arrival;
EX Expert;
ETD Estimated Time of

Departure;
CEO Chief Executive Officer;
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105
FCOM Flight Crew Operating

Manual;
FFD First Flight of the Day;
FDP Flight duty period;
FFS Full Flight Simulator;
F/O First Officer;
FTL Flight Time Limitations;
LC Line check;
LMC Last Minute Change;
LDG Landing;
LT Local Time;
LFD Last Flight of a Day;
LTI Line Instructors designated to

carry out Cabin Crew Line Training
and Line Checking for the cabin
crew on behalf of the Company;
FOPH Flight operation post

Holder;
GI Ground Instructor;
GUN Weapon;
GPS Global Positioning

System;
HOME BASE A place nominated by the Small Planet

Airlines from where the crew
member normally starts and
ends a duty period or a series
of duty periods and where,
under normal conditions,
the Small Planet Airlines
is not responsible for the
accommodation of the crew
member concerned;
HUM Human remains;
IATA International Air Transport Association;
INCA Incapacitated PAX;
ICAO International Civil Aviation Organization;
INF infant;
INAD Inadmissible Passengers;
J
K
LF Left Pilot;
HOT Hold-Overt-Time;
106
M Meter;
MEL Minimum Equipment List;
MAAS meet and assist

service;
MIN Minimum;
MAX Maximum;
MISAP Missed Approach Procedure;
MEDA medical assistance;
MUTE Mute passenger;
NA Not Authorized;
NPH Nominated post holder;
N/A Not Applicable;
OCC Operation Control

Centre;
Operator: A person, organization or

enterprise engaged or intending to
engage in an aircraft operation;
OM Operations Manual;
J/S Jump Seat;

KTS Knots;
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PAX Passenger/s;
PNF Pilot Non-Flying;
PBE Protective Breathing

Equipment;
PREG Pregnant woman;
PED Portable Electronic

Devices;
PRM Persons with Reduced

Mobility;
PETC Animal in cabin;
Procedure: The specified way to

perform an activity;
PF Pilot Flying;
PSS Passionate Service Standard
PIC Pilot in Command: The

pilot responsible for the
operation and safety of an
aircraft during a flight;
108
Quality: The totality of

characteristics of a product
or service that bear on its
ability to satisfy stated and
implied needs;
Quality Control: The operational

techniques and activities that are
used to fulfill requirements for
quality;
Quality Audit: A systematic

and independent examination to determine whether
quality activities and related
results comply with planned
arrangements and whether
these arrangements are
implemented effectively
and are suitable to achieve
objectives;
Quality System: The organizational

structure, responsibilities, procedures, processes and resources for
implementing quality management;
RP Right Pilot;
RTO Rejected Take-Off;
SAR Search and Rescue;
SPLIT DUTY An extended flight

duty period interrupted by a break
of less than minimum rest time;
SCA Senior Cabin Attendant;
SSCM senior cabin crew member;
SEP Safety and Emergency

Equipment;
STBY Stand By;
SCC Senior Flight Attendant;
STCR Stretcher passenger;
SOP Standard Operating

Procedure;
STD Standard;
TM Training Manual;
TRNG Training;
T/O Take-off;
UM Unaccompanied Minor;
UTC Universal Time Coordinated;
109
W&B Weight and Balance;
WCHC Wheelchair (C for Cabin

seat). Passenger immobile (must
be carried to/from cabin seat);
WCHR Wheelchair (R for

Ramp). Passenger needs
wheelchair to/from aircraft
(can use steps and make
own way to seat);
WOCL The Window of Circadian

Low is the period between 02:00
hours and 05:59 hours. Within
a band of three time zones the
WOCL refers to home base time.
Beyond these three time zones
the WOCL refers to home base
time for the first 48 hours after
departure from home base time
zone, and to local time thereafter;
WCHS Wheelchair (S for

Steps). Passenger needs
wheelchair to aircraft and
must be carried up/down
stairs (can make own way
to seat);
Y
Z
110
Y/C Economy class (cabin

or passenger), also Y
class;
Z Greenwich Mean Time;
111
Only for Small Planet Airlines family members

SPA (Ready For Take Off)

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Ready For Take Off

Small Planet Airlines

Crew Dispatch Division

AIRCRAFT TYPE SPECIFIC

Activity 8: Crew Dispatch Division

Activity 16: Standby

CALL OUT FOR DUTY

Activity 20: Line Training

CREW TRAINING DIVISION

SAMPLE COURSE PROGRAM

Activity 9: Crew Training Division

Activity 17: Vacations Policy

HOMEWORK AND EXAMS

CABIN CREW DIVISION

Activity 10: Cabin Crew Division

ICON AND ACTIVITIES

Activity 11: In-Flight Division

CABIN CREW ASSESSMENT

Activity 21: Email

PDC PLANNING SYSTEM

CREW CONNEX CREW

ALL ABOUT BEING

A TYPICAL DAY AS CABIN CREW

Activity 1: Small Planet Airlines

IMAGE AND UNIFORM

GUIDELINES FOR PERSONAL

Activity 22: DocLogix

Activity 18: Crew Taxi

DRESS CODE NON OPERATING

Activity 2: Our Fleet

INFO YOU NEED TO KNOW

Activity 12: Grooming

Activity 13: Footwear

PASSPORTS & VISAS

GREENWICH MEAN TIME (GMT)

OUR OPERATIONS IN EUROPE

Activity 14: Uniform Maintenance

Activity 23: GMT, ZT, UTC

OUR OPERATIONS IN ASIA

Activity 15: Your Uniform Sizes

OFFICE ACCESS CARDS

THE 24-HOUR CLOCK

CABIN CREW TRAINING

Activity 24: 24-Hour Clock

BRIEFING ROOM APPEARANCE

THE PHONETIC ALPHABET

LOOKING AFTER YOURSELF

CONDUCT DURING TRAINING

Activity 25: Phonetic Alphabet

CRIMINAL RECORDS CHECKS

ADMINISTRATION AND HUMAN

Activity 4: Human Resource

Activity 5: Travel Office

ABOUT SMALL PLANET

CREW PLANNING AND

Crew Planning Division

Activity 6: Crew Planning Division

CABIN CREW HEALTH

COUNTRIES IN THE MIDDLE EAST

Activity 19: Criminal Records

PUNCTUALITY/ LATE REPORT

REMOVAL OF ITEMS FROM THE

WHAT TO BRING ON YOUR