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1. Which two things can be determined by using the ping command? (Choose two.)
A. the number of routers between the source and destination device
B. the IP address of the router nearest the destination device
C. the average time it takes a packet to reach the destination and for the response to
return to the source
D. whether or not the destination device is reachable through the network
E. the average time it takes each router in the path between source and destination to
respond
2. What are three main types of high-bandwidth connection options used by medium- to
large-sized businesses? (Choose three.)
A.
B.
C.
D.
E.
F.
DSL
cable modem
Ethernet
metro Ethernet
T1
T3
56 kbps
128 kbps
1.544 Mbps
2.4 Mbps
peers with other similarly sized ISPs to form the global Internet backbone
uses the services of Tier 3 ISPs to connect to the global Internet backbone
pays Tier 2 ISPs for transit services to connect across continents
limits the offered services to small geographic areas
6. At which point do individuals and small businesses connect directly to the ISP
network to obtain Internet access?
A.
B.
C.
D.
at a POP
at an IXP
at a Metro Ethernet link
on the ISP extranet
8. Which network support services team is responsible for testing a new customer
connection and for monitoring the ongoing operation of the link?"
A.
B.
C.
D.
customer service
help desk
network operations
on-site installation
9. Which network support services team identifies whether the client site has existing
network hardware and circuits installed?
A.
B.
C.
D.
customer service
help desk
network operations
planning and provisioning
10. Which ISP network support systems team will typically contact the customer once a
new circuit is ready and guide the customer in setting up passwords and other account
information?
A.
B.
C.
D.
E.
help desk
customer service
network operations center
on-site installation team
planning and provisioning
13. Which network utility helps determine the location of network problems and
identifies routers that packets travel across?
A.
B.
C.
D.
Ping
Ipconfig
Traceroute
Ixp
gateway routers
IXPs
POPs
satellite dishes
web hosting
planning and provisioning
application hosting
equipment colocation
Tier 1 ISP services
18. When did the Internet become available for use by businesses and consumers?
A.
B.
C.
D.
E.
1979
1984
1991
1999
2000
B. marketing
C. research
D. commerce
20. What three support service teams are commonly found within an ISP? (Choose
three.)
A.
B.
C.
D.
E.
F.
help desk
computer support
application readiness
network operations center
planning and provisioning
implementation and documentation