VMware Capacity Planner Handbook

Revised: August 2009

Quick Start
Welcome to VMware Capacity Planner! This is a summary of tasks and activities for VMware Capacity
Planner entitlement and enablement.
Any organization is eligible to use VMware Capacity Planner, under the following conditions:
o Participation in the VMware partner program AND
o Completion of the Capacity Planner Fundamentals Accreditation by at least one employee
currently on staff.
Training is available through VMware Partner University
o Capacity Planner Fundamentals Accreditation is part of the Infrastructure Virtualization
Technical Post-Sales Competency. Click here to be directed to the competency (you must
be logged into Partner Central).
VMware Capacity Planner licenses are complimentary and may be used to power your sales and
services organizations to drive more virtualization assessments
o There is no need to purchase licenses from Distributors or license keys to redeem
o Once your organization has joined the VMware Partner Program and has one Capacity
Planner trained staff member, you and your organization will automatically be granted
access to the VMware Capacity Planner product.
Leveraging VMware Capacity Planner to conduct consolidation estimates or assessments
o Log in to the site: https://optimize.vmware.com with your username/ password

If you have completed the Capacity Planner Fundamentals Accreditation, a

username/ password will be emailed to you. If you have not received this email
7-10 business days after receiving your accreditation, email
cpprovisioning@vmware.com to inquire about status

If you have not received training and would like an account, you will need to
contact your companys Site Administrator. This person is someone in your
company who has received the Capacity Planner Fundamentals Accreditation.
o Click on the CP Dashboard Portal to get documentation, user guides and product
downloads
o Self- provision your own Company ID to start your assessment!
VMware Technical Support is available to all assessments:
o Complimentary web-based support will be available for all users who have completed the
Capacity Planner Fundamentals Accreditation.
o Paid Platinum Support will provide 24x7 web and phone support. This service provides
unlimited Support Requests for up to six named contacts.
More definitions and details are available below, so please read the following document carefully.

Product Overview
VMware Capacity Planner is an award-winning and industry leading IT business planning and decision
support product. Used exclusively by sales and consulting professionals, Capacity Planner is offered as a
value-added service to customers by both VMware and its partners to help datacenters achieve strategic,
enterprise and transformative success.

Leveraging the power of Capacity Planner, your Sales and Professional Services departments can perform
faster, more accurate and benchmarked consolidation estimates or assessments. These assessments help
intelligently plan and design virtualization and consolidation strategies for data center infrastructure,
redeployment of strategic IT assets, and optimization of workload capacity utilization.
VMware Capacity Planner provides discovery and collection of inventory and performance metrics to
provide decision-support for VMware and partner users. These users leverage Capacity Planner in
conjunction with their experience, expertise and methodology to help customers answer the following
questions:
How many systems do I have?
What is my system performance and utilization profile?
What is the best virtualization strategy for me?
How many new systems and VMware Infrastructure licenses should I purchase?
VMware Capacity Planner helps answer the above questions by enabling VMware and partner:
Collect detailed server and desktop inventory data for the datacenter
Measure and benchmark system performance metrics
Create system utilization profiles to know when a system is busiest
Run scenarios and conduct what-if consolidation analysis
Trend and predict future virtualized workloads
VMware and eligible partners leverage Capacity Planner to deliver the following to customers from SMB to
Enterprise:
Consolidation Estimates (CE). Optimized for Sales professionals to conduct pre-sales sizing
estimates of a customer's datacenter environment, CEs provide guidance on what can be achieved
via virtualization and consolidation assessments. Consolidation Estimates show the potential To-Be
state of the datacenter. CE is a simplified, guided workflow of Capacity Planner and a defined
methodology/ process for Sales professionals to conduct more sizing and lead generation activity.
Capacity Assessments (CA). Optimized for Consulting or Services professionals to conduct a
deep-dive analysis into a customer's datacenter environment. CAs provide a detailed roadmap on
how customers can achieve an optimized, virtualized datacenter. Capacity Assessments show the
implementation blueprint to actualizing the To-Be state of the datacenter. CAs leverage the full
power and flexibility of Capacity Planner and the industry expertise of Professional Services to
conduct more virtualization assessments and datacenter transformation.
In addition to the above use cases, the industry-leading OEM, System Integration and Professional Services
organizations have leveraged VMware Capacity Planner to conduct a comprehensive review and the
planning/ design of the data center for these other purposes: desktop consolidation; power, cooling and
floor space analysis; and storage planning.

Eligibility
Any individual from a valid VMware partner may complete the VMware Capacity Planner Fundamentals
Accreditation. Upon completion of the accreditation, your organization may leverage complimentary
VMware Capacity Planner licenses to use at your customer accounts.
Any partner organization is eligible to use VMware Capacity Planner, under the following conditions:
Participation in the VMware partner program (member in good standing) AND
Completion of the Capacity Planner Fundamentals Accreditation (see Training below).

Training
All available VMware Capacity Planner courses are listed in VMware Partner University. You can access
Partner University by logging in to VMware Partner Central and selecting Partner University. The Capacity
Planner Fundamentals Accreditation is part of the Infrastructure Virtualization Technical Post-Sales
Competency. Click here to be directed to the competency (you must be logged into Partner Central).
You or your organization must be VMware Capacity Planner eligible to use the product. Your organization is
VMware Capacity Planner enabled only when at least one current employee on staff has completed the
VMware Capacity Planner Fundamentals Accreditation. VMware will only provide support to individuals who
have completed the accreditation.
Described below are the Capacity Planner authorizing courses available via Partner University.
Table A1: VMware Capacity Planner Instructor-Led Training
Course Name
Duration
Price
Eligibility

VMware Capacity Planner

2-day instructor-led class: in-person or live online (until early fall 2009)
1-day instructor-led class: in-person or live online (early fall 2009)
See specific class for pricing
Must be an authorized VMware partner. Completion of the course authorizes a
partner to purchase and use VMware Capacity Planner.

OR
Table A2: VMware Capacity Planner eLearning
Course Name
Duration
Price
Eligibility

VMware Capacity Planner 2.7

3 hour elearning module
Free of charge to authorized partners
Must be an authorized VMware partner. Completion of the course authorizes a
partner to purchase and use VMware Capacity Planner.

Using VMware Capacity Planner

VMware Capacity Planner can only be accessed with a valid username and password.
After you have successfully completed one of the authorizing VMware Capacity Planner
Fundamental Accreditation courses (Tables A1 & A2 above), you should receive an email with your
username/password. Contact cpprovisioning@vmware.com, if you have not received this email
within 7-10 business days of completion.
If you have not completed the VMware Capacity Planner Fundamentals Accreditation, please
request an account from your organizations Site Administrator or another authorized VMware
Capacity Planner user in your organization to have them create you an account.
After an account has been created for you by your organizations Administrator, you can start conducting
Consolidation Estimates or Capacity Assessments. Log in to: https://optimize.vmware.com with your valid
username/password.

It is highly recommended that you review all documentation and release notes from the VMware Capacity
Planner Portal (https://optimize.vmware.com). This is available as a link at the top-right corner, after you
have successfully logged in.
With VMware Capacity Planner, you can conduct two types of assessment deliverables.
Consolidation Estimates (CE). Optimized for Sales professionals to conduct pre-sales sizing
estimates of a customer's datacenter environment. If you are conducting a CE, you can selfprovision your own Company ID. Please review the documentation and tutorials.
Capacity Assessments (CA). Optimized for Consulting or Services professionals to conduct a deepdive analysis into a customer's datacenter environment. Before you conduct a CA, we highly
recommend that you complete the VMware Capacity Planner Fundamentals Accreditation first.
Once you have completed the accreditation, you can self-provision your own Company ID. Please
review the documentation and tutorials.
VMware Capacity Planner has two types of Company IDs (or Corp Codes): one for internal usage and the
other for external or assessment purposes.
Partner ID (Internal): All users of VMware Capacity Planner (https://optimize.vmware.com) are
associated with a partner organization. This is your Partner ID and represents your employer or the
organization that you and your coworkers/staff belong. The Partner ID allows all associated users to
share best practices and templates. You can use your Partner ID as a sandbox or project area for
practice. You can upload all your organizations servers here for demonstration purposes, to
provide familiarity to other individuals within your organization, and to use as a lab environment for
integrating Capacity Planner into additional services practices.
Company ID (External): Users of VMware Capacity Planner (https://optimize.vmware.com) can
conduct their own assessments at customer sites. Every client assessment project you conduct
represents a unique Company ID, so that the data and information can be segregated. If you selfprovision a Company ID, you are the Admin for that Company ID. As a result, you can grant Guest
privileges to your customer or coworker to view/ access your assessment project.

Technical Support
VMware Capacity Planner technical assistance is available to all trained VMware Capacity Planner users
(Tables A1 & A2). Once you have completed the Fundamental Accreditation, you may receive free webbased VMware support for your assessments. If you havent received your Capacity Planner web-based
support entitlement, contact cpprovisioning@vmware.com,
Optionally, to receive premium support, you can purchase VMware Platinum Support online:.
http://store.vmware.com/servlet/ControllerServlet?
Action=DisplayPage&Env=BASE&Locale=en_US&SiteID=vmware&id=ProductDetailsPage&productID=105
946200
These are the terms for VMware Platinum Technical Support:
Specified 6-named contacts
SLA for Platinum Support is the following:
1
2
3
4

30 minutes
4 Hours
8 Hours
12 Hours

Platinum policy is noted online: http://www.vmware.com/support/services/Platinum.html

Partner Resources
If you have any questions about VMware Capacity Planner, please contact your VMware Partner Sales
Team or Alliance Manager.
To learn more about the different VMware partner programs, http://www.vmware.com/partners/
Additionally, you can log on to VMware Partner Central (www.vmware.com/partnercentral) to get more
information, download VMware Capacity Planner resources, such as:
Data Sheet
Pricing
Training Data Sheet
Customer Product Presentation
Sales FAQs
Technical Pre-Sales FAQs

Engaging VMware Professional Services for VMware Partner-Led

Assessments
The Managed Services team from VMware Professional Services has a Virtualization Assessment offering
(CON-ESX-MSVA). If your organization has completed the Authorized Consultant competency (formerly
VAC program), you are eligible to leverage the VMware Managed Services Organization for your Capacity
Planner assessments.
Working with VMware Managed Services enhances your field consultants utilization and enables highquality, high-value assessments that are delivered more efficiently than the traditional field-only approach.
Requirements
Following are the requirements for engaging VMware Managed Services:
A VMware Certified Professional (VCP) from the Partners organization.
VCP accredited to deliver the industry-standard VMware Virtualization Assessment (VA).
VCP provides completed Virtualization Assessment Interface Document to the VMware Managed
Services team.
VMware Capacity Planner licenses in order to perform the server assessment portion of the
Virtualization Assessment.
Deliverables
The VMware Managed Services team provides the following deliverables to the VCP-certified Partner field
consultant as part of the engagement:
Detailed data summary of VMware Capacity Planner collected server inventory, utilization, and
performance [.XLS]
Interim assessment summary report [.DOC] after 2 weeks of server utilization data collection
Consolidation analysis including 4 scenarios (2 server groups with 2 hardware platforms) used to
develop the final assessment report deliverable

Frequently Asked Questions

PRODUCT
What is the difference between the Capacity Planner product and vCenters Guided Consolidation
feature?
VMware Capacity Planner is a consolidation and virtualization planning solution. It is a standalone, hosted
product leveraged by Sales and Professional Services to create assessment offerings for their prospects
and customers.
VMware vCenter is the industry-leading management solution for virtualized IT environments. With vCenter,
customers can achieve the highest levels of efficiency, automation, simplicity and security to let you rapidly
provision virtual machines and monitor performance of physical servers and virtual machines. vCenter
intelligently optimizes resources, ensures high availability to all applications in virtual machines and makes
your IT environment more responsive with virtualization-based distributed services such as VMware DRS,
VMware High Availability (HA) and VMware VMotion.
vCenters Guided Consolidation recommends consolidation suitability in your IT environment. This feature is
targeted to small and medium environments, and matches discovered systems to candidate ESX hosts.
This is done on a 1-to1 basis.
User Persona
Use Case
Usage
Goals
Objectives
Deliverable
Product
Features

VMware Capacity Planner

Sales and Professional Services
One-time assessment services
Delivered by experts and partners
Transformative, long-term
datacenter recommendations
How to achieve an optimal,
virtualized datacenter (Revolutionary
changes)
Datacenter recommendation and
implementation blueprint
VMware Capacity Planner
Deep-dive, full featured and flexible

Guided Consolidation in vCenter

VI Admin and vCenter customers
Ongoing P2V candidate identification
Self-managed by VI customers
Incremental, immediate datacenter
recommendations
What individual systems are ideal
candidates (Evolutionary changes)
Individual P2V actionable
recommendations
VMware vCenter
Guided, simplified and directed

When would I use VMware Capacity Planner and VMware vCenter CapacityIQ?
VMware vCenter CapacityIQ is not currently available; it is planned for a H2 2009 release (please contact
your VMware representative for more detailed information). VMware vCenter CapacityIQ is a capacity
management plug-in for VMware vCenter Server, enabling IT users to analyze, forecast, and plan the
capacity needs of their virtual datacenter or desktop environments. CapacityIQ provides complete visibility
into past, present and future infrastructure capacity states-- what is available, what is being used, what is
needed, and when capacity will run out.

Eliminates infrastructure waste by identifying any unused, over-allocated or spare capacity

Reduces excessive operational overhead by automating routine capacity monitoring and management
tasks

Minimizes business risk of outages and failures by ensuring always available, always optimized
capacity
VMware Partners can leverage CapacityIQ to:

Resell/ up-sell as a leave behind product upon completion of a CP assessment project. Partners can
build a service offering around Capacity Management Best Practices, i.e. tuning/ configuring and
setting policies for customers.

Conduct ongoing consolidation and capacity planning at the customer site. CP is used as a 30-day
project, while CapacityIQ will be used to continuously manage and plan current/ future capacity needs.

This is a sticky tool which allows partner services to stay in an Enterprise account, to up-sell additional
services and VI 3 licenses.
User Persona
Use Case
Usage
Goals
Objectives
Deliverable
Product
Features

VMware Capacity Planner

Sales and Professional Services
One-time assessment services
Delivered by experts and partners
Transformative, long-term
datacenter recommendations
How to achieve an optimal,
virtualized datacenter (Revolutionary
changes)
Datacenter recommendation and
implementation blueprint
VMware Capacity Planner
Deep-dive, full featured and flexible

VMware vCenter CapacityIQ

VI Admin and vCenter customers
Ongoing capacity management of virtual
infrastructure
Self-managed and used by VI customers
Optimize existing virtual infrastructure
capacity
How to continuously right-size, optimize
and plan your virtual infrastructure capacity
(Evolutionary changes)
Datacenter virtual infrastructure capacity
plan
VMware vCenter CapacityIQ (plug-in)
Detailed Capacity Dashboard and reports

What is the difference between the Consolidation Estimate (CE), the Capacity Assessment (CA) and
the VMware branded Virtualization Assessment (VA)?
The VMware Capacity Planner product enables two different types of assessments (see matrix below):
Consolidation Estimates (CE) and Capacity Assessments (CA). These assessment types could then be
coupled with professional services to create assessment service solutions, offered by VMware and our
valued partners. VMware PSO has created a standardized service offering called Virtualization
Assessment, based off Capacity Planners Capacity Assessment tool.
Consolidation Estimates (CE) are optimized for Sales professionals to conduct pre-sales sizing estimates of
a customer's datacenter environment, CEs provide guidance on what can be achieved via virtualization and
consolidation assessments. Consolidation Estimates show the potential To-Be state of the datacenter. CE is
a simplified, guided workflow of Capacity Planner and a defined methodology/ process for Sales
professionals to conduct more sizing and lead generation activity.
Capacity Assessments (CA) are optimized for Consulting or Services professionals to conduct a deep-dive
analysis into a customer's datacenter environment. CAs provides a detailed roadmap on how customers
can achieve an optimized, virtualized datacenter. Capacity Assessments show the implementation blueprint
to actualizing the To-Be state of the datacenter. CAs leverages the full power and flexibility of Capacity
Planner and the industry expertise of Professional Services to conduct more virtualization assessments and
datacenter transformation.
Virtualization Assessments (VA) are VMware Professional Services-branded methodology, best practices
and delivery package; it leverages the richness and robustness of VMware Capacity Planners Capacity
Assessment features and tool. In effect, VAs are a VMware PSO-branded CA, i.e. using the power of
VMware Capacity Planner, VMware PSO has applied and packaged a service solution. VAs are a $20K
SKU sold by VMware partners and delivered by VMware PSO or our CP Accredited VCP partners. This
SKU is for 200 systems or less and provides a complete Virtualization Assessment with TCO/ ROI and
analysis. Please contact VMware Professional Services for more information.
When and why would I conduct a Consolidation Estimate (CE) or a Capacity Assessment (CA)?
Please see above question for more feature details and distinction between CE and CA.

The suite of VMware Capacity Planner solutions can provide an end-to-end virtualization implementation
lifecycle. Illustrated below is a typical use case for deployment of VMware Infrastructure leveraging VMware
Capacity Planner:
1. Sales explains the core vales and benefits of virtualization and system consolidation in both broad
terms and also from customer examples and case studies
2. However, the customer wants to know how virtualization applies to his/ her data center specifically
3. Employing TCO/ ROI calculators and other tools, Sales interviews the customer and then quickly
size the customers data center environment
4. However, in many situations, the customer wants a more scientific, disciplined sizing effort. In this
case, Sales can leverage VMware Capacity Planners Consolidation Estimate tool to provide a
virtualization recommendation plan, which shows a complete picture of the benefits and value of
consolidating to VMware Infrastructure.
5. At this point, the customer recognizes the cost savings and benefits recommended by the
Consolidation Estimate. As a result, the customer purchases licenses for VMware Infrastructure
and new hardware.
6. However, the customer wants to know the most optimal, least disruptive implementation and
deployment options for VMware Infrastructure. At this point, Professional Services can offer a
detailed implementation roadmap to the customer. Leveraging VMware Capacity Planners
Capacity Assessment tool, consultants can model various scenarios in order to derive the best,
most customized rollout plan.
The Consolidation Estimates (CE) should be leveraged as a demand generation tool for VMware
Infrastructure licenses, new hardware or implementation/ deployment Capacity Assessment (CA) services.
The goal of Consolidation Estimate is to allow Sales to quickly and accurately size a customers
environment, in order to get a complete picture of the data center. To achieve this goal, VMware has
enabled self-provisioning for Consolidation Estimates and also removed any licensing restrictions.
On the other hand, Capacity Assessment (CA) is a flexible, expert and customizable tool that your
organization can leverage as your own to create any type of capacity assessments to drive your business.
Based on your business case and how you define your best practices, you can create your own templates,
customize your reports or define your own scenarios for you whole organization. You can leverage the full
power and robustness of VMware Capacity Planner to conduct any type of assessments you want, i.e.
server, desktop, storage, power/cooling/ floor space, etc.
Below is a high level comparison matrix.
Consolidation Estimate (CE)
User Persona
Sales and Sales Engineering
Use Case
Pre-sales sizing estimates
Goals
Strategic
Objectives
What can be achieved via
virtualization (Vision)
Deliverable
Recommendation plan
Product
Capacity Planner workflow
Features
Guided, simplified and locked-down
Methodology
VMware defined
Provisioning
Self-provisioning of Company IDs
Licensing
Free, unlimited servers
Training
Online tutorial
Support
Email - best effort

Capacity Assessment (CA)

Professional Services and Consulting
Post-sales capacity analysis
Strategic and tactical
How to achieve an optimized virtualized
datacenter (Roadmap)
Implementation blueprint
Capacity Planner solutions
Deep-dive, full featured and flexible
Partner and user customizable
VMware provisioning
Paid licenses per server
Paid instructor-led class
Telephone or online - 30 min or 12 hr
(depends on severity)

I have conducted a CE for pre-sales sizing. The customer is interested in virtualization and now
wants a complete Capacity Assessment (CA) of their data center. What should I do?
VMware highly recommends that only users who have completed one of the authorizing VMware Capacity
Planner Fundamental Accreditation courses conduct a CA assessment.
Since a CE is a limited preview of the potential of consolidation and virtualization, you or someone in your
organization will need to conduct a CA to get a full analysis of the data center environment. You have two
options to convert this assessment to a CA:
1. Start a new CA engagement by self-provisioning your Company ID. This allows you to start a
CA from scratch, i.e. data collection starts over at Day 0.
2. If you want to reuse your data collected from the CE assessment, you can upgrade the
assessment from a CE to CA.
a. Since your CE Company ID must have at least one VMware Capacity Planner trained
user, you must be trained or you must first add a VMware Capacity Planner trained
user as Guest to this assessment. Please review the documentation.
b. Once you have a VMware Capacity Planner trained user in this assessment, go to the
product https://optimize.vmware.com and you can self-upgrade to a CA assessment.
How do I upgrade from a CE to a CA (or, convert from a CA to CE)?
In the VMware Capacity Planner Dashboard:
CE to CA: Click on the assessment you want to upgrade to access the Assessment
Wizard, Step 1: Set Up > Edit Assessment Info > Company Info > Assessment Type
CA to CE: Click on the assessment you want to convert > In top-navigation bar,
Administration tab > Company Info > Assessment Type

Does VMware Capacity Planner automatically produce a report to hand to the customer?
This depends on your usage of the VMware Capacity Planner tool.
If you are conducting a Consolidation Estimate (CE), we have two different 1-click reports for you to
generate.
Progress Report: midterm report to show inventory and performance of all the systems.
Share this with your customer to show status thus far or to help debug/ diagnose potential
issues.
Final Report: generated as a presentation for your customer. Present this to your customer
to show the value of consolidation and virtualization.
If you are conducting a Capacity Assessment, you can also run the Progress and Final Reports. However,
these reports will be rudimentary and may not apply to your business. As a result, we recommend that you
create and customize your own reports, specific to your business. VMware Capacity Planner has numerous
reports that can be generated, but you must have fundamental knowledge about consolidation,
virtualization, operating systems, network troubleshooting, and other related topics in order to produce
reports that are meaningful to the customer. We encourage our partners and users to learn the tool and
create their own partner specific branded assessments which provide value to your market segment.

RESOURCES
Who should be my primary contact if I have additional questions?
Your VMware Partner Sales or Alliance Team is the best starting point.
Who should I contact if I need consulting help or advisement on my assessments?
VMware Professional Services provide a service to VMware VCP-certified Authorized Consultants partners
(formerly VAC program) named as Managed Service for Virtualization Assessments. Partners can buy this
service through a SKU (CON-ESX-MSVA) and can engage a centralized consulting team for all assessment
related activities such as pre-assessment work, remote data collector installation, troubleshooting, report
writing and report delivery. This service can help partners to dramatically enhance utilization of your field
consulting resources by enabling them to work on multiple engagements at once.

ORDERING
How do I order VMware Capacity Planner licenses?
There is no need to order VMware Capacity Planner licenses. Starting July 1st 2008, VMware Capacity
Planner licenses are complimentary to all VMware partners who have one employee on staff who has
attended the Capacity Planner Fundamentals Accreditation.
Can I buy VMware Capacity Planner for my customer?
VMware Capacity Planner may not be purchased by end-user customer organizations. It is only available
for authorized VMware partners. However, if an end-user wants access to VMware Capacity Planner, a
partner may provide Guest login access for the customer. VMware will not provide support to end user
customers. In effect, you as the partner organization will be responsible for this assessment, and have
granted Guest access to the end customer user.
How do I request a VMware Capacity Planner Company ID, so I can start my assessment?
With VMware Capacity Planner, you can create your own Company ID through the VMware Capacity
Planner Dashboard. Log in to your account on https://optimize.vmware.com and review the tutorial and
documentation for more information.

TRAINING
If I completed training, what will I be able to accomplish at the end of the class?
You should be able to successfully install VMware Capacity Planner Data Collector in numerous data
centers with varying degrees of complexity and run basic utilization and consolidation reports. Students with
previous assessment experience will be able to leverage Capacity Planner to deliver consulting
engagements faster and with higher quality.
I completed the Capacity Planner Fundamentals Accreditation, but do not have a username for the
https://optimize.vmware.com site?
If your company already has trained CP consultants, please ask one of them to create you a username
under your organizations Company ID code (Admin, Add User).
If youre a new partner, please contact cpprovisioning@vmware.com

Who do I contact if I have any questions about VMware Capacity Planner classes: availability,
attendance and feedback?
For any training-related inquiries, please send an email to education@vmware.com. Additionally, there is a
VMTN forum to post any training questions and get answers:
http://communities.vmware.com/community/vmtn/certedu/customered
Finally, if you are a VMware SE/ employee, send an email to salestechnicaltraining@vmware.com for any
questions about VMware-employee specific technical offerings.

SUPPORT
How do I get VMware Capacity Planner product support?
There are two types of Technical Support available for VMware Capacity Planner:
If you have completed VMware Capacity Planner Fundamentals Accreditations course, you
are eligible for FREE web-based support. Go to www.vmware.com/support
If your company has purchased Platinum Support and you are specified as a named
contact, you are eligible for web and phone-based support. Go to
www.vmware.com/support for more information.
I completed the VMware Capacity Planner accreditation. I am entitled to free web-based support.
However, I cannot log an SR for Capacity Planner because the records show that I am not entitled.
How do I fix this?
Please contact cpprovisioning@vmware.com with information/ record of your completion of the VMware
Capacity Planner Fundamentals Accreditation. Once weve verified that youve completed the accreditation,
well add free web-based CP support to your entitlement record.
Can I still send messages to cpactivate@vmware.com?
No, this email alias has been disabled. To get Tech Support, go here: www.vmware.com/support.