Annual Report 2015

sustainability
report
2015
sustainability
report
2015
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Message from the President

About the report
Highlights 2015
About Multiplan
Corporate Governance
Economic-Financial Performance
Social Performance
Environmental Dimension
Materiality Matrix
Summary of GRI G4 contents
Credits
Table of
contents
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
This format also has a social role and meets the demand for
convenience and comfort in big cities. With the integration
project of many buildings with the malls the company has
perceived an increase in the flow of people therefore having
its projects less affected by the macroeconomic challenges
happening in the country and worldwide.
In 2015 we had good results due to the high quality of our
buildings as well as an intense and committed business management. Considering the setbacks, the company has great
message from
the President
[G4-1, G4-2]
For more than 40 years Multiplan has been a reference

in the shopping mall sector in Brazil. Due to the size of
the buildings or the quality of their architecture, their finishing, their stores mix and great locations, the company
keeps growing, continuously, and reinforcing its image of
pioneer and innovator. Especially in the mixed-use concept building shopping malls attached to commercial
and residential buildings in the same area which has
been a reference as solutions to urban mobility issues,
as the costumers do not need to go long distance to run
their errands.
inancial solidity, maturity and experience. In order to make

our shopping malls even more attractive for our customers
weve brought, this year, more than 350 successful brands
stores, which have regular customers. Its worth highlighting
that BarraShopping was elected the best shopping mall in Rio
de Janeiro, for the sixth time in a row, according to a survey by
O Globo newspaper.
Sales in Multiplan shopping malls have increased 4.5% in 2015.
Its an excellent result when comparing to a high increase of
12.1% in 2014. This was possible because of several marketing
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
campaigns, events, exhibitions and change in the mix. Those

that showed the best sales performance in the year were the
services sector, assorted items and food.
The companys net profit was 362 million reais, a decrease of
1.6%. This result happened especially because of the decrease
in real estate sales and higher financial expenses as a consequence of the increase in basic rate along the year. I consider this figure an excellent result, even not having real estate projects launched for sales in 2015 due to a not favorable
market. Therefore, the gross income decreased by 3.2% but if
we compare to the shopping mall activities alone, this figure
has gone up by 5.2% in 2015. The expenses control allowed
the increase in the margins.
Nowadays we are trying to increase productivity and improve efficiency in the projects we already have. So, the company will keep investing in specific projects to improve the
performance of shopping malls and store owners. We are also
working hard with our store owners investing in strong promotional campaigns, reaching a new distribution of 252 means of media in December, which has impacted positively in
Christmas sales. In December sales came to a total of 2 billion
reais 4% more than the previous year.
Our extension plan was very successful and there was a high
increase in areas that were delivered in 2012 and 2013. This
allowed a calmer period in 2015 and will continuing to do so
in 2016. We delivered 7,711 square meters of shopping malls
extensions and more than half of this figure was built for new
Materiality
Matrix
Summary of GRI
G4 contents
Credits
retailers. We also concluded the construction of 3,515 square

meters for the Medical Center extension in BarraShopping
97% rented and started working at the beginning of 2016.
Besides that, we delivered 23,760 square meters of the mixed
-use project in BarraShoppingSul.
We are working on the construction of 48,000 square meters
of our 19o shopping mall ParkShoppingCanoas which is
supposed to be delivered in 2017. We are building ParkShoppingJacarepagu which is being prepared for the launching,
besides other important building projects which are to be finished soon and waiting for an improvement in the Brazilian
macroeconomic scenario. Our understanding is that this path
has already been taken and good results are expected for the
following years.
We, therefore, believe in the companys growth potential and
in our faithful commitment to all our stakeholders, who are
dedicated and motivated in all situations. In the next years we
will certainly continue to deliver successful buildings, focused
in facilities for urban mobility, guaranteeing prosperity for all
those involved in the business.
Jos Isaac Peres

President
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
about the
report
Multiplan has disclosed its sustainability results for 5 years,
having a Sustainability Report annually, based on Global Reporting Initiative (GRI) approach. This year the company introduces its first report based on the new guidelines version
of GRI G4, in its essential option. The information contained here corresponds to the period of January 1st to December 31st of 2015.
The content of the report was determined according to Multiplan activities, their impacts, as well as expectations and
interests of the companys main stakeholders, public interest and the preparation of a Materiality Matrix to determine
the relevant topics. There was no information reformulation
about the previous issues.
As in 2014, except for the economic-financial information,
Multiplan has chosen not to have an external assessment of
this document. All the reports are strictly reviewed by the Financial Vice-Presidency, the Investors Relations Department
and the Compliance Board of Directors of Multiplan, in order
to ensure its quality.
Summary of GRI
G4 contents
Credits
[G4-28, G4-29, G4-30, G4-31, G4-32, G4-33]
The company owns 50% of Parque Shopping Macei, in

partnership with Aliansce Shopping Centers, responsible for the building management. The data shown in this
report, concerning this shopping mall, are merely financial because they have direct impact in the companys
results.
For further questions Multiplan has the

following relationship channels:
Investors Relation
Department
Telephone: 55 (21) 3031-5600
E-mail: ri@multiplan.com.br
Previous annual reports are available for
viewing and download at the companys site:
ir.multiplan.com.br/?idioma=enu
Message from
the President
About the
report
Highlights
2015
highlights
2015
T he shopping malls had a sales increase
2014, despite the economic challenges in Brazil;
of 4.5% in 2015, compared to
T he average occupancy
rate of the shopping malls was 98.3% in 2015;
T he company recorded a net
income of R$362.2 million;
I n the first quarter Multiplan (BM&FBOVESPA: MULT3) was included in the

Bovespa Index IBOV and Brasil 50 Index IbrX 50 of BM&FBOVESPA
Stock, Commodities and Futures Exchange.
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
about Multiplan
[G4-3, G4-4, G4-6, G4-7, G4-8, G4-9]
Multiplan Real Estate Development Corporation is one

of the biggest shopping malls companies in Brazil and
it has had great experience in the sector. Since 1974,
when it was founded as a full service company, its been
responsible for the planning, development, ownership
and management of one of the biggest and best shopping malls portfolios in Brazil.
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
The company also innovates in mixed-use projects connected to areas in shopping malls already built, strategically participating in commercial and residential real estate
development sector. The mixed-use concept has a direct
impact in one of the biggest problems seen in big cities
currently urban mobility as it offers less distance and
puts together options for housing, working, leisure, shopping and services, offering convenience, comfort and life
quality to the customers.
(GLA) of 87,558m2, coming to a total of 855,882m2 GLA, which corresponds to an average share of 92.4% in these buildings. In 2015 sales reached R$ 13.3 billion 4.5% above
2014 figures and the company reached the gross revenue
record of R$1.205 billion.
The companys headquarters is in Barra da Tijuca, Rio de Janeiro, and it has buildings spread around four Brazilian regions: Southeast, South, Center-West, and the Northeast.
The companys shopping malls are in Rio de Janeiro (RJ), So
Paulo (SP), Ribeiro Preto (SP), So Caetano do Sul (SP), Jundia (SP), Belo Horizonte (MG), Braslia (DF), Porto Alegre (RS),
Curitiba (PR) and Macei (AL).
Identifying markets and locations for the development of

future shopping malls;
T aking opportunities in real estate incorporations;
F ocusing on increasing financial returns and financial
discipline;
I nvesting in people and procedures.
Having a solid path in the national shopping mall market,

Multiplan has existed for more than 40 years. All this experience has made it leader in its sector, concerning revenue and
market value. For instance: in 2015 Multiplan had an average
share of 73.8% - 18 shopping malls in an average gross leasable area (GLA) of 768,324m2 total 17 of them being managed
by the company itself. Its buildings have more than 5,400 stores and 180 million visitors approximately, a year.
Besides that, Multiplan ended the year having two sets of
high standard-commercial towers in a gross leasable area
In order to keep growing in a sustainable way, aligning current portfolio quality with shareholders profitability, Multiplan has defined the main goals of its strategy:
The company has a consolidated portfolio that includes

18 shopping malls: BarraShopping, New York City Center,
ParkShoppingCampoGrande and VillageMall, in Rio de Janeiro (RJ); BH Shopping, DiamondMall and Ptio Savassi,
in Belo Horizonte (MG); MorumbiShopping, ShoppingAnliaFranco and ShoppingVilaOlmpia, in So Paulo (SP); JundiaShopping, in Jundia (SP); ParkShoppingSoCaetano, in
So Caetano do Sul (SP); RibeiroShopping and Shopping
Santa rsula, in Ribeiro Preto (SP); ParkShopping, in Braslia (DF); ParkShoppingBarigi, in Curitiba (PR); BarraShoppingSul, in Porto Alegre (RS) and Parque Shopping Macei, in Macei (AL).
Message from
the President
Markets
Shopping mall
About the
report
Highlights
2015
Geographic Location
BarraShopping
So Paulo Capital SP
Rio de Janeiro RJ
West Zone of Rio de Janeiro,

Barra da Tijuca
So Paulo Countryside SP
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Kinds of customers/beneficiaries
77% classes A and B
61% women
class A
Belo Horizonte MG
West Zone of Rio de Janeiro,

Campo Grande
classes B and C
MorumbiShopping
Itaim Bibi, South Zone
90% classes A and B
52% women
Curitiba PR
Jardim Anlia Franco, East Zone
91% classes A and B
56% women
Braslia DF
Vila Olmpia, South Zone
91% AB, 8% C and 1% DE
69% women
JundiaShopping
Anhangaba, Jundia
classes A and B
ParkShoppingSoCaetano
Cermica, So Caetano do Sul
classes A and B
RibeiroShopping
Jardim Califrnia, Ribeiro Preto
73% classes A and B
53% women
Shopping Santa rsula
Higienpolis, Ribeiro Preto
57% classes A e and B
66% women
BH Shopping
Belvedere, Belo Horizonte
84% classes A and B
56% women
DiamondMall
Lourdes, Belo Horizonte
90% classes A and B
55% women
Shopping Ptio Savassi
Funcionrios, Belo Horizonte
88% classes A and B
57% women
Porto Alegre RS
BarraShoppingSul
Cristal, Porto Alegre
86% classes A and B
55% women
Curitiba PR
ParkShoppingBarigi
Ecoville, Curitiba
91% classes A and B
54% women
Braslia DF
ParkShopping
Guar, Braslia
88% classes A and B
59% women
Macei AL
Parque Shopping Macei
Cruz das Almas Macei
classes A, B and C
Porto Alegre RS
Macei AL
Belo Horizonte MG
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
Multiplan since the beginning

1974
S tart of Embraplan, first
Multiplan Company.
1979 a 1983
O
pening of the first shopping
mall in Minas Gerais BH
Shopping. Its closeness to
the road interchange inspired
the Multiplan brand. The
opening of the shopping
malls in Ribeiro Preto
RibeiroShopping, Rio de
Janeiro BarraShopping; So
Paulo MorumbiShopping;
Brasilia ParkShopping.
D
elivery of the real estate
development: Condominio
Residencial Chcara Santa
Helena (a residential
condominium) in So Paulo.
1991 a 1999
pening of the first
O
international shopping mall
in Portugal, CascaiShopping;
and the first medical center
in a shopping mall, the
BarraShopping Medical
Center.
L aunching of three
constructions: Condomnio
Residencial Barra Golden
Green (Residencial
Condominium), in Rio
de Janeiro; Condomnio
Il Villagio, in Miami and
Edifcio Comercial Morumbi
Office Tower (Commercial
Offices), in So Paulo.
Opening of three other ones:
Shopping DiamondMall,
in Belo Horizonte; New
York City Center, in Rio, and
ShoppingAnliaFranco, in
So Paulo.
2000 a 2007
pening of the following
O
buildings: Centro Empresarial
BarraShopping (RJ) (Office
center); Peninsula Green
residential condominium
(RJ); Royal Green Peninsula
residential condominium (RJ);
ParkShoppingBarigui (PR).
E stablishment of the first
partnership with Ontario
Teachers Pension Plan.
cquisition of 83.8% of
A
Shopping Ptio Savassi,
in Belo Horizonte.
ublic listing in
P
BMF&Bovespa, level 2 of
Corporate Governance,
in 2007.
2008 a 2010
pening of
O
BarraShoppingSul,
in Porto Alegre, and
ShoppingVilaOlmpia
in So Paulo.
cquisition of 37.5% of
A
Shopping Santa rsula,
in Ribeiro Preto.
elivery of Centro Profissional
D
MorumbiShopping (Business
Center).
E nd of the RibeiroShopping
expansion, ParkShoppingBarigui,
ShoppingAnliaFranco, BH
Shopping, Ptio Savassi and
construction of the Gourmet
Area in ParkShopping.
2011 a 2013
E nd of the construction of
Crystal Tower, outbuilding
of BarraShoppingSul, in
Porto Alegre.
pening of
O
ParkShoppingSoCaetano,
in So Caetano do
Sul; the towers of
MorumbiCorporate, in So
Paulo and JundiaiShopping,
in Jundiai; Village Mall in
ParkShoppingCampoGrande,
in Rio de Janeiro,
ParkShopping Corporate, in
Brasilia, and Parque Shopping
Macei, in Macei.
cquisition of 30% of shares
A
of ShoppingVilaOlimpia,
increasing its participation
to 60%.
S ales of Morumbi Business
Center tower.
2014
2015
ultiplan celebrates 40
M
years of existence and has
a dynamic campaign in
the Internet, which was
awarded by Abrasce and by
the International Council
of Shopping Centers Latin
America (ICSC Latin America).
Watch the video at http://
clientes2.lapisraro.com.br/
multiplan/wordpress/
evelopment of
D
ParkShoppingCanoas.
elivery of the commercial
D
building DiamondTower.
elivery of the residential
D
building Rsidence du Lac.
ultiplans stocks (MULT3)
M
become part of the main
index at Bolsa de Valores de
So Paulo (Stock Market in
So Paulo) - Ibovespa.
pening of the seventh

O
expansion of BarraShopping.
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Mission, Vision and Values
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
Participation in the sectors associations

[G4-15, G4-16]
[G4-56]
Mission
Promoting life quality and generating value through the development of shopping malls and
real estate constructions.
Vision
Consolidation of its buildings as the best and most complete solutions for consumption needs,
leisure, services and well-being, thus becoming the main reference in the Brazilian shopping
malls sector.
Values
The secret of success is to have things well done.
Reaching quality and excellence in all its projects is the main goal of Multiplan. Success
along the years is the result of the belief that it is necessary to have things well
done. And to do so, it is necessary to like what you do. Based in these principles,
Multiplan has built its path and became one of the most solid and dynamic
enterprising in Brazil.
Multiplan has been part of Bovespa Governance Index (IGCB) since 2007, when it became a public company. This index only has the
company shares that show clear information on good practices.
Its also part of the Brazilian Association of Shopping Malls (Abrasce), an organization that has represented the Brazilian sector since
1976 and whose legal-commercial director, Lus Otvio Vieira de Souza, is a member of the institutions Board of Directors. Having the
commitment of encourage, strengthen and contribute for the development and growth of shopping malls in Brazil, the company
has been participated actively in discussions about the sector since its foundation, protecting its associates interests as well.
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Multiplan has a diversified and resilient portfolio that includes shopping malls and commercial real estate constructions, totaling 855,882m2 of leasable area, according to the
following chart:
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
10
Leasing
(annual)1
Sales
(annual)2
Average
Occupancy Rate
Opening
State
Multiplan %
Average Total
GLA
BH Shopping
1979
MG
80.0%
47,113m
2,079 R$/m
24,549 R$/m
98.8%
RibeiroShopping
1981
SP
80.0%
68,619m
910 R$/m
12,286 R$/m
99.3%
BarraShopping
1981
RJ
51.1%
74,721m
2,517 R$/m
28,734 R$/m
99.9%
MorumbiShopping
1982
SP
65.8%
55,980m
2,619 R$/m
30,828 R$/m
99.5%
ParkShopping
1983
DF
61.7%
53,524m
1,583 R$/m
22,041 R$/m
98.9%
DiamondMall
1996
MG
90.0%
21,386m
2,135 R$/m
28,353 R$/m
99.7%
New York City Center
1999
RJ
50.0%
22,267m
627 R$/m
9,560 R$/m
100.0%
ShoppingAnliaFranco
1999
SP
30.0%
51,419m
1,664 R$/m
21,019 R$/m
97.7%
ParkShoppingBarigi
2003
PR
84.0%
50,915m
1,149 R$/m
18,824 R$/m
99.3%
Ptio Savassi
2004
MG
96.5%
18,194m
1,593 R$/m
22,188 R$/m
98.3%
1999
SP
62.5%
23,057m
340 R$/m
8,200 R$/m
94.1%
BarraShoppingSul
2008
RS
100.0%
73,078m
753 R$/m
15,287 R$/m
99.5%
ShoppingVilaOlmpia
2009
SP
60.0%
28,370m
1,159 R$/m
15,829 R$/m
93.6%
2011
SP
100.0%
39,281m
1,045 R$/m
14,439 R$/m
98.6%
JundiaShopping
2012
SP
100.0%
34,385m
892 R$/m
13,055 R$/m
97.5%
ParkShoppingCampoGrande
2012
RJ
90.0%
42,813m
870 R$/m
11,252 R$/m
94.0%
VillageMall
2012
RJ
100.0%
25,662m
1,221 R$/m
21,050 R$/m
97.5%
2013
AL
50.0%
37,540m
688 R$/m
9,850 R$/m
97.6%
73.8%
768,324m
1,365 R$/m
18,970 R$/m
98.3%
Portfolio 2015
Portfolio
Economic-Financial
Performance
Working Shopping Malls
Subtotal working shopping malls

Commercial Towers
ParkShopping Corporate
2012
DF
50.0%
13,360m
Leasing now
Morumbi Corporate
2013
SP
100.0%
74,198m
90.5%
92,4%
87.558m
75.7%
855,882m
Subtotal commercial towers

Total real estate to be leased
Rent per m: sum of base and overage rents charged from tenants divided by its occupied GLA. It is worth noting that this GLA includes stores that are already leased but are not yet operating (i.e., stores that are being readied for opening).
Sales per m: Sales/m calculation considers only the GLA from stores that report sales, and excludes sales from kiosks, since they are not counted in the total GLA.
1
2
ShoppingDiamondMall,
luxury in Belo Horizonte.
11
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
AL
DF
Materiality
Matrix
Summary of GRI
G4 contents
macei
braslia
ParkShopping
MG
properties
portfolio
belo horizonte
Ptio Savassi
DiamondMall
BH Shopping
RJ
SP
PR
curitiba
ParkShoppingBarigi
so paulo
ShoppingAnliaFranco
MorumbiShopping
ShoppingVilaOlmpia
Morumbi Corporate
rio de janeiro
BarraShopping
VillageMall
jundia
JundiaShopping
RS
porto alegre
BarraShoppingSul
ribeiro preto
RibeiroShopping
canoas
ParkShoppingCanoas
so caetano
Shopping mall in operation

Tower for lease in operation
Shopping mall under development
Credits
12
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
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Credits
13
awards and
acknowledgements
in 2015
brasce Award
A
F or the seventh time in a row, Multiplan and its shopping malls won the
Abrasce Award one of the most relevant ones in the retail sector in Brazil.
Institutional Marketing Category - Gold

- Multiplan was awarded for its campaign 40 years A night at the mall. The
movie shows childrens reactions as they discover a magical world inside a
shopping mall during the night, after all stores are closed.
- BarraShopping was awarded for the case on social media relationships
Jacar Di.
Institutional Marketing Category - Silver
- VillageMall was awarded for its VIP Relationship Program.
- MorumbiShopping was awarded for the case 2014 Christmas Promotion
Operational and Application System.
Cariocas Brands
F or the sixth consecutive year, in 2015, BarraShopping was elected the cariocas favorite mall in the research Cariocas Brands, carried out by O Globo
newspaper.
Message from
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About the
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shopping
malls
Multiplans shopping malls are consolidated projects as well as reference in the cities they are located. Many of its buildings contribute for
the increase in life quality of the population and surroundings of areas
they were built, encouraging occupation and urban development.
Highlights
2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
14
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
Shopping Centers Rio de Janeiro
BarraShopping
One of the biggest shopping malls, business
and entertainment areas in Latin America
www.barrashopping.com.br
This mall is a landmark in the development of Rio city as well as in the

occupation and growth of Barra da Tijuca. It was opened in 1981 and
has had seven extensions. In 2015 it was elected, for the sixth consecutive year, the cariocas favorite mall according to a survey by Jornal O
Globo. Two new operations in fine dining have recently been open: a
traditional restaurant specialized in Argentinian meat and a restaurant
owned by a well-known chef from Rio.
Number of stores: 524

Jobs: 10,380
Sales in 2015: R$ 1.931 billion
Transit in 2015: 23.3 million visitors
15
Message from
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About the
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2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
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Credits
NewYorkCityCenter
Where you find shopping and leisure
www.newyorkcitycenter.com.br
Its considered a reference in the intelligent use of energy. It was opened in 1999, having a bold architectural project. In its wide open area,
which has a 35 meter-high ceiling and a 5,400m2-white roof canvas,
natural light and ventilation are favored, which eliminates the air-conditioner usage, allowing energy cost savings of around 20%.
In 2015 two more restaurants were opened in the mall a big hamburger place and a Japanese restaurant besides a new contract with a
seafood place being negotiated. The variety of food options is having
a positive impact in the flow and sales in the mall.
Jobs: 1,544
Sales in 2015: R$ 205.9 million
16
Message from
the President
About the
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2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
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Credits
A complete shopping mall for a growing region
www.parkshoppingcampogrande.com.br
ParkShoppingCampoGrande has been considered the best shopping

mall in its region, in his three years of existence, offering free events,
shows and cultural exhibitions. In 2015 the result of these actions was
an increase in the shopping mall flow of 15% and an increase in annual sales of 6.6%.

Jobs: 4,345
Its main characteristics are wide entrances and walking areas which
make walking by easy, besides a complex external gourmet area
Boulevard Gourmet where you find six restaurants, a lake with an enlightened fountain and a suspended gourmet area surrounded with
lots of green and natural light.

17
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
VillageMall
Its fancy to be a carioca
www.shoppingvillagemall.com.br
VillageMall was opened three years ago in Rio de Janeiro and it works
with the most appreciated national and international brands, thus having a very sophisticated character. Many stores focus on innovation
and high quality customer service. In 2015, the relationship program
of VillageMall (VIP Village Important People) was awarded by Abrasce, under the Institutional Marketing Category Silver. The program
offers monthly gifts and it has generated R$50 million in customers
interactions, in a year.
Jobs: 1,604
18
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Shopping Centers So Paulo
MorumbiShopping
As complete as So Paulo
www.morumbishopping.com.br
Opened in 1982 and having had five expansions, this mall is part of a
mixed-use complex which includes the office towers Morumbi Office Tower, MorumbiBusinessCenter, Centro Profissional MorumbiShopping and Morumbi Corporate.
In 2015 MorumbiShopping concluded one more expansion. An old
metallic glass covered structure was replaced by an 860m2-store on
the second floor and a high technology international brand. This left
a 560m2 free space on the ground floor where the main cultural exhibitions of the building happened, such as the unique NatGeo photo
exhibition.

Expansions: 5
Jobs: 6,978
Transit in 2015: 22 million visitors
19
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JundiaShopping
A complete and diversified mix attracts
people from Jundia and region
www.jundiaishopping.com.br
Opened in 2012, JundiaShopping offers a unique infrastructure of

entertainment, services, shopping and food options. The project is
in accordance with the mixed-use concept and we expect to build
two commercial towers besides a future expansion, which may add
13,260m2 of GLA to the mall.

Jobs: 3,879
In 2015 JundiaShopping strongly invested in free leisure options to

the people- 15 attractions, altogether, especially the international
exhibitions Segredos do Egito (Secrets of Egypt) and Legados da
Grcia (Greece Legacies), visited by 37 school groups and 1.8 thousand students.

20
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Credits
Reference in the first projected neighborhood
of So Caetano do Sul
www.parkshoppingsaocaetano.com.br
ParkShoppingSoCaetano was considered, in 2015, the main development agent in Espao Cermica, a new high medium-class neighborhood in So Caetano, in the ABC region of So Paulo. Now, 81%
of the neighborhood has buildings with 60% of them been occupied.
In house condominiums 27 of a total of 127 are already ready and occupied (21%).

Jobs: 3,874
This mall was the first building of the neighborhood, in 2011. The arrival of constructions around it has increased the stores visits. ParkShoppingSoCaetano has already presented a second phase project an
expansion of 13,411m2 besides the construction of four commercial
towers, following the mixed-use concept.

21
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Credits
RibeiroShopping
Pioneer and innovative for the
development of Ribeiro Preto
www.ribeiraoshopping.com.br
Opened in 1981, RibeiroShopping became a trend pole in the region.

The first shopping mall in the city, economically speaking one of the
most important ones in So Paulo State and also the most developed
one in the country. It is part of a mixed-use complex which includes
a hotel, the Centro Empresarial Ribeiro Office Tower (Business Center) and the Centro Profissional RibeiroShopping (office center). The
building will have its 9th expansion in 2016, having the construction
of a medical center. Multiplan also plans to build four high standard
residential buildings, a new commercial tower.
In partnership with the City Hall of Ribeiro, the shopping mall started,
in 2015, the renewal of Nova Aliana Park, located next to the building.
The construction works will implement the lake restriction in order to
avoid floods in the neighborhood; a new walking and athletics trekking
with almost 1.5 km of extension; four squares with urban equipment;
Food Truck area; the construction of two bridges that connect the entrances and exits for the contemplation of the lagoons; three sheltered
entrances; as well as urban furniture and public restrooms.

Expansions: 8
Jobs: 4,101
22
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Credits
ShoppingAnliaFranco
Reference in fashion, culture
and style in the East Zone of SP
www.shoppinganaliafranco.com.br
Opened in 1999, the shopping mall has brought development and

added value to the region where its located. People living nearby
consider the building one of the best options for shopping and
entertainment.
In 2015 there was a renewal of the stores mix, including significant national and international clothing, services and food options. The shopping mall also has frequent events and social and cultural actions
such as free concerts and exhibitions.

Expansions: 1
Jobs: 3,965
23
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Modern and sophisticated architecture
www.shoppingsantaursula.com.br
Having a privileged location, in the central region of Ribeiro Preto,

Shopping Santa rsula invests in social actions to promote culture,
health and life quality. In 2015, the mall had animals adoption fairs,
orchids exhibitions, ice-skating events, besides the successful exhibitions Mondo dos Dinossauros (Dinosaurs World) and Natal no Safari
(Christmas Safari).
The mall innovated when adopting the concept of sky lights big
glass structures that allow the usage of natural light and save energy
resources.
Jobs: 1,884
24
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ShoppingVilaOlmpia
Excellence in gastronomy and entertainment
in one of the most growing neighborhoods
www.scvilaolimpia.com.br
Located in the central area of Vila Olmpia neighborhood, the shopping mall reached, in 2015, a sales increase of 16.4% compared to
the previous year and a costumers increase of 4.3%. The figures are
the result of 33 new operations that started, including new brands
of mens wear, the first to have an American pasta restaurant chain
in Brazil, new beauty products stores, jewelry shop, office supplies
and a spa.
With the opening of the theater and a full-scheduled shows chronogram, the shopping mall is also being known for its entertainment area. Besides that the mall has cultural events in the common
areas, such as free exhibitions and concerts.

Jobs: 3,115
25
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Credits
Shopping Centers Minas Gerais
BH Shopping
The beginning of a successful story
www.bhshopping.com.br
The first Multiplan shopping mall opened in 1979 and has already had
five expansions. Its a market leader and a pioneer in having great events,
such as the exhibition O Mundo dos Dinossauros (Dinosaurs World), visited by more than one million people in less than one month, in 2015. At
that time there was an increase of 7.5% in visits and 6% in sales.
The road interchange located near the shopping mall, in Belvedere neighborhood, inspired Multiplans logo. An interchange shaped as a clover
is a symbol of luck and the icon of a well-succeeded companys story.

Expansions: 5
Jobs: 6,402
26
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DiamondMall
Where luxury is in Belo Horizonte
www.diamondmall.com.br
Opened in 1996, DiamondMall is located in one of the fanciest neighborhoods in Belo Horizonte Lourdes and it has the best national and international brands. Its architecture reminds us of a diamond
shape.
In 2015 the mall focused on changing the stores mix. Altogether, 5% of
the GLA was replaced in order to bring even newer brands to the customers, such as new eyeglasses stores, assorted items, designer stores
and food stores. That year there was also the opening of the first waxing clinic in the building.

Expansions: 1
Jobs: 3,075
27
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Ptio Savassi
The first lifestyle center in Belo Horizonte
www.patiosavassi.com
Acquired by Multiplan in 2007, Shopping Ptio Savassi had its second expansion opened in 2015. Approximately 2 thousand square
meters were added, making its GLA 19,191m2. In the new area, built
in two floors, a new international anchor store was opened - the biggest one of this brand, in Brazil, and the first one in Belo Horizonte.
Ptio Savassi has brought to the city a mix of well-known brands
and an intense agenda to the theater, which has become a reference in culture.

Expansions: 2
Jobs: 2,030
28
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Shopping Centers Rio Grande do Sul
BarraShoppingSul
Sustainable and innovative
design near Guaba River
www.barrashoppingsul.com.br
BarraShoppingSul was opened in 2008, having a modern architecture,

which uses natural light in its big glass structure. In 2015 the mixed-use complex BarraShoppingSul delivered two new towers: Rsidence
du Lac, a residential building with 200 apartments, and the commercial tower Diamond Tower, containing 273 unities with a direct connection to the food court of the mall. It is expected that these new
projects bring a significant increase in visits to this shopping mall.
It is a reference in entertainment as it has an indoor electronic toys
area, eight movie theaters, an Events Center and a food court with a
view to the Guaba River.

Jobs: 3,022
29
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Shopping Center Paran
ParkShoppingBarigi
Integrated to the environment
www.parkshoppingbarigui.com.br
Located next to Parque Barigui, it is one of the most important and

visited malls in Curitiba. It was opened in 2003 and has had two expansions. Its architecture favors the integration to the environment
through the usage of glasses and structure that value natural light, the
green and natural beauty in the region.
In 2015 ParkShoppingBarigui opened the first store of a big international chain in Curitiba. After the expansion and creation of an area
of 1,100m2, it was possible to have the 19th store of that chain in Brazil, which entered the market through Multiplan and became a great
consumption center in the whole country. There was also the parking
enlargement with two new floors and 380 new parking spaces, totalizing 87 thousand square meters of total floor area.
Expansions: 2
Jobs: 4,078
30
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Shopping Center Distrito Federal
ParkShopping
Prestige in the federal capital
www.parkshopping.com.br
A game changer in Brasilia commerce, the mal was opened in 1983

and has had nine expansions. Since the beginning it has taken great
retail names to the federal capital and it has offered people a new shopping experience.
This mall includes ParkShopping Corporate, two commercial towers
built in its land and where regional companies are located.

Expansions: 9
Jobs: 4,442
31
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Shopping Center Alagoas

The first Multiplan shopping mall in the northeast
www.maceioparqueshopping.com.br
Parque Shopping Macei is the first building by Multiplan in the Northeast Region. It was opened in 2013 and is the result of a partnership
with Aliansce Shopping Centers.
It is located in a privileged area which is expanding in the capital of
Alagoas. It has 200 stores -many of them new in the city besides
a food court, two restaurants, modern movie theaters and around 2
thousand parking spaces.
Following international trends, the shopping center will be connected
to Boulevard Parque, a 200-thousand-square-meter-real estate complex that includes residential and office towers, besides a large green
area park.

Jobs: 177
Transit in 2015: 12 million
32
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33
Real Estate
construction
In order to offer comfort and well-being to customers, Multiplan is more
involved in real estate construction actions and is also investing in residential and commercial buildings that add value to its assets. The mixed-use
projects, where the company already has great experience, are responsible for its success in this sector. By offering options of housing, working,
leisure, shopping and services all at one place Multiplan offers convenience to customers and synergy to improve life quality in big cities.
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leasable
office buildings
Morumbi Corporate
Having two office towers, with 18 and 26 floors, the building has a GLA of 74,198m2. One of the highlights of the project
is the elevated square interconnecting both towers and having five high standard restaurants. The architectural project
follows the guidelines of sustainable construction, and has received the LEED Gold certification, from Green Building
Council Brasil. Morumbi Corporate, complements the complex built around Morumbi Shopping, in So Paulo, and it was
opened in 2013.
Interconnected to ParkShopping through a footbridge, ParkShopping Corporate was launched in Brasilia in 2012. It is composed of
two office towers, with six floors each, and it was built over a deck
park. It has an area of 13,360m2 GLA, and 396 exclusive parking
spaces.
In 2015 Morumbi Corporates rental revenue totaled R$ 65.7 million a 63.1% growth compared to 2014. In December 2015
90.5% of the towers area had already been leased a slight increase when compared to the previous quarter.
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35
office buildings
for sale
Cristal Tower
DiamondTower
The building has 22 floors integrating work, services, shopping and leisure. It was launched in 2011. Its the first office building interconnected to BarraShoppingSul, in Porto
Alegre. The Tower was built at the malls parking lot area
and there is a footbridge that allows users to enter straight
to the mall.
This is Multiplans novelty in 2015. Its a commercial building

delivered this year. It has privileged location and is inside
BarraShoppingSul complex, joining convenience and functionality, as it is interconnected to Rsidence du Lac, a residential building. This bold project has its main faade in semi
reflective glass skin, favoring the view to Guaba River. This
new building has 273 office units with flexible floor plans, in
13,855m2 of internal floor area.
Centro Profissional
RibeiroShopping
The office tower with 288 offices was launched in 2012, and
it is interconnected to RibeiroShopping through a footbridge, thus promoting synergy between commerce and services. Centro Profissional RibeiroShopping has a total area
of 12,563m2, distributed in 18 floors, including two meeting
rooms, a coffee shop with an outdoor terrace, a fitness center
and a spa, intranet, internet in the common areas and rooms,
valet parking service and 349 parking spaces.
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MorumbiBusinessCenter
Morumbi Office Tower
Morumbi Business Center, delivered in 2012, is composed

of 24 office buildings, in 12 floors. Located next to Morumbi
Shopping, the building has an internal area of 10,150m2 and
was built in accordance to the sustainability principle for civil construction, having LEED certification. It was initially built
to be leased but this high standard project received an offer
from a technology international company who ended up acquiring the whole building.
Having a landscape gardening project by Burle Marx and

an exquisite architectural project, with building automation system, Morumbi Office Tower is located next to Morumbi Shopping. It was launched in 1993. The building
occupies an area of 32 thousand m2, with a 16-floor-tower,
a helipad, and 462 parking spaces.
Economic-Financial
Performance
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Performance
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Matrix
Summary of GRI
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36
Centro Empresarial
BarraShopping
Centro Profissional
MorumbiShopping
Opened in 2001, Centro Empresarial Barra Shopping (office

center) (CEB) is part of one of the largest complexes for shopping, services and leisure in Rio de Janeiro. Having intelligent
architecture, the 11 buildings include small, medium and large
sized companies.
Launched in 2008, Centro Profissional Morumbi Shopping

is an office building that has 11 floors and 198 office rooms,
totally integrated to the shopping mall, combining work to
services and shopping. Such combination has had immediate public acceptance, which resulted in sales of 100% of the
units in only 45 days.
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37
residential
buildings
Barra Golden Green
Chcara Santa Elena
Launched in 1992, Barra Golden Green is located on Sernambetiba Avenue, in Barra da Tijuca seafront, in Rio de Janeiro. It has a condominium with 14 buildings, a helipad and a private club in
only 6.5% of its 137 thousand m2 of land. The building, surrounded by an illuminated golf court
and gardens projected by Burle Marx, was made to attend high standard public.
Concluded in 1983, Chcara Santa Elena building was the first closed condominium in So
Paulo. With a large green area, the residential park has 5 buildings, with apartments of 600 m2
and 1,000 m2, gardens projected by Burle Marx, bike paths, jogging tracks, a tennis court and
swimming pools.
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38
Il Villaggio
Pennsula Green
Royal Green Pennsula
Rsidence du Lac
The luxurious condominium Il Vilaggio, launched in 1998, has

127 apartments distributed in 16 floors with a view to the
ocean, in the famous Ocean Drive, in Miami. It was awarded
by Ernst & Young as the best multi-family real estate construction in the United States.
Located in the Pennsula region, in Barra da Tijuca, Rio de Janeiro, and opened in 2005, The Pennsula Green building has
four buildings with 16 floors that make a 300-unit-condominium, in a 20,872m2-land. The project primes urbanization
with preservation of the regions ecosystem.
This luxurious condominium was opened in 2009 in the same

region as Pennsula Green is, in Barra da Tijuca, Rio de Janeiro. It offers comfort, entertainment and safety with focus on
permanent contact with nature. It has two buildings with 16
floors and 93 apartments with areas from 234m2 to 350m2.
The novelty in residential area in 2015 was the delivery of

Rsidence du Lac, a condominium with bold architecture,
which offers comfort and life quality to the people in Cristal
neighborhood as it unites work, housing, services, shopping
and leisure. It is interconnected to BarraShoppingSul complex
and to its two commercial towers. It has 23 floors in a total of
9,960m2 of internal floor area. It has a view to Guaba River, in
Porto Alegre, as well as two floors for leisure and health care.
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projects under
construction
ParkShoppingCanoas
At the first phase of its implementation, ParkShoppingCanoas will have 48 thousand square meters of gross
leasable area (GLA), an innovative architecture and 275
stores distributed in a large area of entertainment and
services. This building is being constructed with the
possibility of future development of mixed-use projects,
and it is supposed to be opened in 2017. Multiplan will
have an 80%-participation in this building, and 94.7%
correspond to the involvement of the company in the
construction costs.
ParkShoppingCanoas arrives in Rio Grande do Sul State

offering many advantages to Canoas region, with investments of over R$19 million contributing to the improvement of the areas around it as a result. Both avenues around the shopping mall will be duplicated and re-urbanized;
Getlio Vargas Municipal Park, of approximately 70 thousand square meters, will be revitalized and will have furniture and lakes for the river water collection; the construction of a footbridge to connect the shopping mall and the
future atmospheric railway station.
The new shopping mall will have a hypermarket, ice-skating rink, gym, indoor amusement park, five stadium-category movie theaters, six restaurants having a balcony
to Getlio Vargas Municipal Park, food courts and 2,600
parking spaces 1,000 of them indoors.
There are more advantages: the construction of the shopping mall will generate around one thousand direct jobs
during its construction work and more than 2 thousand
direct jobs and 3 thousand indirect ones after its opening.
Its estimated that the shopping mall area influences 545
thousand inhabitants in Canoas city and its surroundings
85% of which are classes A, B and C. If we consider the Vale

do Rio dos Sinos cities and the three closes neighborhoods
in Porto Alegre, this number goes up to 2.4 million people.
Canoas is part of the Metropolitan Region of Porto Alegre
and its strategically located in a strongly industrial area
that have 1.9 thousand national and international companies, including petrochemical industries as well as footwear industry, steel industries, metallurgic industries and
logistics companies. The city has the third biggest urban
population and the second highest GDP of the state, being
behind the capital only.
At the end of 2015 the shopping mall constructions reached a conclusion percentage of 30%, and the project is
going forward according to plan. ParkShoppingCanoas
has, currently, 71% of its GLA leased.
Land banking
Following the development idea of
mixed-use projects, Multiplan now has
820,519m2 of land for this purpose and
estimates an internal floor area of 1.1
million square meters for sale. Interconnected to the shopping malls, these areas will be for the mixed-use concept and will be aimed for sale.
Credits
39
Message from
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corporate
governance
[G4-34, G4-56]
Multiplan is committed to the constant improvement of its corporate governance, through transparency in provision of information to
the market, equal treatment to all the investors and an efficient and
professional management. The public held Company has its shares
issuing negotiated in the special segment of the stock market of
BM&BOVESPA S.A. named Nvel 2 de Governana Corporativa. (of
Corporate Governance Level 2)
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Message from
the President
The model of corporate governance of the company

follows the main guidelines of Comisso de Valores
Mobilirios (CVM) (Agency that regulates the real estate market commission) and the Instituto Brasileiro
de Governana Corporativa (IBGC)(Brazilian Institute
of Corporate Governance), adopting, among others,
the following principles and policies:
T he operations involving related parties must be
submitted to approval of the Management Counseling and the companys shareholders, who signed
the Shareholders Agreement;
doption of (i) Policy on Disclosure of Material InA
formation, to prevent the misuse of insider information; (ii) Securities Trading Policy, and (iii) Code of
Conduct;
iring independent auditing company for the finanH
cial account and financial statement analysis;
I ts prohibited for the managers and shareholders
to intervene in any social operation or decision that
may benefit them in a personal way, or that has conflict of interest with the company;
In case of disposal of the entire control group, the
acquirer is obliged to show the public offer to all the
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shareholders under the same conditions of the controller (tag-along);
Social
Performance
Planning and Investors

Relations
Environmental
Dimension
Materiality
Matrix
Summary of GRI
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Planning
Investors Relations
Financial
Accounts Payable
Receivables
Revenue
Treasury
Administrative
Human Resources
Management
Accounting
Fiscal
Credits
41
Legal Institutional
B
roader General Meeting list of competence, in relation to duties prescribed by Law 6.404/76 (Lei das
Sociedades por Aes Equities Companies Act);
CFO
C
lear definition in the Bylaws (i) the way a General
Meeting is called, and (ii) how the elections will be
held, dismissal and time in office for the members of
the Board of Directors and Presidency;
Information Technology
Corporative Law
COO
For further information on Multiplans governance

practice, visit: ir.multiplan.com.br/?idioma=enu
Commercial Law
Merchandising
CEO
Shopping Center
Controllership
Operations
Marketing
Digital Innovation
Architecture
Projects
C
hoice of the place for the General Meeting must be
made in a way that makes all the shareholders and
representatives able to be present; and
S hareholders Agreement widely disclosed to the
market.
IT Governance and
Architecture
Commercial
F ree access to information and facilities of the company, for the Board of Directors members;
R
esolution of conflicts that may happen in the company, among its shareholders, managers and members of the Audit Committee, by arbitration;
Technology Services System Services and Innovation and Applications

and Innovation
Technical Planning
Planning
New Businesses
New Businesses SP
Development
Projects
Architecture
CDO
Technical
Organizational
Structure
Incorporations
Real Estate Development
Institutional Relations
Communication
JundiaShopping,
opened in 2012.
42
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43
Board of Directors
Multiplans Board of Directors is responsible for the formulation and monitoring of the business general policies and
their application, including the long-term strategy. It is also
responsible for Multiplans full Board deliberation. Besides
that, it is responsible for other duties by means of appointment and supervision of the companys Executive Directors.
members of the Board must be Independent Directors,

following the rule for rounding up the numbers (i) next,
in case it results in a fraction equal or bigger than 0.5; or
(ii) lower, in case it results in a fraction inferior to 0.5. The
appointment of each independent Director must be clear
in the General Meeting.
According to the Corporation Law, the Board of Directors

is also responsible for the dismissal or substitution of the
companys independent auditors.
Following the Bylaws, the Board of Directors usually meets
at least once every quarter, and has extra meetings when
necessary. The decisions taken by the Board of Directors
consider the majority of votes by the present members in
the called meetings.
Multiplans Bylaws also establish that the Board of Directors
must have a minimum of five members and a maximum of ten.
Members of the Board of Directors
Position
Date of Election
End of the mandate
Jos Paulo Ferraz do Amaral
President
29/04/2014
29/04/2016
Eduardo Kaminitz Peres
Effective member
29/04/2014
29/04/2016
Leonard Peter Sharpe
Effective member
29/04/2014
29/04/2016
John M. Sullivan
Effective member
29/04/2014
29/04/2016
Independent member
29/04/2014
29/04/2016
Jos Isaac Peres
Effective member
29/04/2014
29/04/2016
Salvatore Iacono
Effective member
29/04/2015
29/04/2016
Jos Carlos A. S. Barata
The members of the Board are elected in a General Meeting, and have a two-year-unified mandate. They may be
reelected or dismissed by the members of the General Meeting at any moment. According to the Listing Regulations
of Corporate Governance Level 2, at least 20% of the
Note: A brief description of the rsum of each of the members of the Board of Directors is available at the site of Multiplans investors relations:
http://ri.multiplan.com.br/static/ptb/diretoria-conselho-de-administracao.asp?idioma=ptb
* In the General Meeting on 29/04/2015, Mr. Salvatore Iacono was elected as a member of the Board of Directors to replace Mr. Russel Todd Goin, who had been elected on
29/04/2014.
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Executive Board
Economic-Financial
Performance
Social
Performance
According to the Bylaws, the Board must have from two to

ten members one of them being the Director-President,
from one to three Directors-vice-presidents, and the others

directors without specific titles. One Director is appointed
to the position of Director in Investors Relations.
The Regulations of Corporate Governance Level 2 demands that all Directors and the members of the Board of
Directors must agree on the Managers Term of Consent
before taking over their respective positions. Therefore,
it is ensured that the directors will be responsible for the
compliance of the Agreement on Distinguished Practice of
Corporate Governance Level 2, the Regulations of Market
Arbitration Chamber and Regulations of Corporate Governance Level 2.
Multiplans shareholding structure, on December 31th of 2015,

is described in the chart below.
Considering a total of 189,997,214 shares issued by Multiplan,
178,138,867 are common shares and 11,858,347 are preferred
ones. The preferred shares are owned by Ontario Teachers Pension
Plan Shareholder and they are not traded on the stock exchange.
40.9% Free Float

Position
Date of
election
End of
mandate
Director-President
29/04/2014
29/04/2016
Operational Director-Vice-President
29/04/2014
29/04/2016
Finance and Investors Relations Director-Vice-President
29/04/2014
29/04/2016
Alberto Jos dos Santos
Executive Officer
29/04/2014
29/04/2016
Marcello Kaminitz Barnes
Development Director-Vice-President
29/04/2014
29/04/2016
Jos Isaac Peres

Eduardo Kaminitz Peres
Armando dAlmeida Neto
Materiality
Matrix
Summary of GRI
G4 contents
Credits
44
Shareholding structure [G4-13]
The Directors are the legal representatives of Multiplan, and

their main responsibility is to manage the company, daily,
and implement general policies and guidelines established
by the Board of Directors. According to the Equity Companies Act, every member of the Board must live in the country and may or may not be a shareholder. Up to one third of
the members of the Board may have a Director position. The
Directors are elected by the Board of Directors and have a
2-year-unified-mandate. Their reelection is allowed and they
can be dismissed at any time, by the Board.
Directors
Environmental
Dimension
Note: A brief description of each of the directors rsum is available at the site of Multiplans investors relations:
http://ri.multiplan.com.br/static/ptb/diretoria-conselho-de-administracao.asp?idioma=ptb
1.1% Management + Treasury

29.1% MTP + Peres + FIA
On December 31, 2015, 29.1% of the company shares were

owned by Mr. and Mrs. Peres, directly and indirectly. Ontario Teachers Pension Plan (OTTP) had 28.8% and the free float was
equivalent to 40.9%. The shares owned by the management
and treasury totaled 1.1% of all the shares issued.
Opening of the
corporate structure on
December 31st, 2015
OTPP - Ontario Teachers
Pension Plan
Common shares
22.6%
OTPP
28.8%
Preferred shares
6.2%
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
45
economicfinancial
performance
[G4-17, EC1]
Multiplan has as its main business the construction, property and

management of shopping malls. The companys strategy of building these properties, mostly in sparsely populated areas, but growth vectors, ended up accelerating the urban and economic development of the regions where they were constructed. Nowadays
its shopping malls generate jobs and income to the most varied
sectors in Brazil from the food sector to the manufacturing one,
including services and leisure areas.
Message from
the President
Operating
Indicators
ales increased 4.5%
S
in 2015, despite the challenging
conditions in the Brazilian Market;
The management of the store mix
added 1.5% to the total sales in 2015,
based on the difference between Sales in
the Same Area and Sales in the Same Stores;
T he portfolio kept significant operational
measures, having an average
occupancy rate of 98.3%,
delinquency rate of 1.9% and steady
occupancy cost of 12.6%.
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
In 2015 sales in Multiplans shopping malls reached R$13.3

billion, 4.5% more than 2014, when there had already been
an increase of 12.1% when compared to 2013. Considering
the year of 2010, when this figure reached R$7.5 billion, sales have almost doubled along 5 years. Along 10 years, from
2005 on, sales increased more than four times their original
value, adding up R$10.2 billion to them.
Despite the economics setback scenario in Brazil in 2015,
Multiplan buildings were resilient along the year. MorumbiShopping, working for 34 years, showed an increase of
6.3% in the year, Ptio Savassi grew 7.7%, and ShoppingVilaOlmpia, 16.4%.
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
46
Credits
Sales Increase History (R$ Billions)
CARG: +15.6%
+4.3x
+1.8x
+4.5%
In 2015 the company recorded an average occupancy rate

of 98.3%-results very near its corporation history of 99% in
2014. Since 2007 the lower average occupancy rate recorded was 95.7%, respectively.
The expenses, altogether, decreased 12% along the year,
which resulted in higher margins for the company. The default rate was 1.9% and leasing loss reached 0.7% in the year,
keeping steady if compared to the last three years.
3.1
3.6
4.2
5.1
6.1
7.5
8.5
9.7 11.4 12.8 13.3
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Stores mix Renewal
Economic-Financial
Performance
Following the mixed-use concept, the company can continuously expand its projects, attracting and boosting growth
along its history. New trends and formats being integrated
to the mix at the shopping malls brought more convenience
and reduction of the anchor-stores areas.
Multiplan is constantly encouraged to improve its shopping

malls, diversifying its revenues and showing more efficiency
by square meter. These continuous changes made in the buildings are shown at the following graphics. They refer to the
year of 2007, when it went public.
In 2015 Multiplans gross revenue was R$1,205.2 million, driven by the increase of 7.5% in the leasing income. Leaving out
the real estate for sale income, the gross revenue was 5.2%
higher, going from R$ 1,127.7 million in 2014 to R$ 1,186.4
million in 2015.
By paying attention to customers needs and new market

trends, the company always seeks suiting its products and
services offers in the shopping malls, as well as working to
attract new and better retailers in order to offer to broaden
convenience to customers.
Details of gross revenue 2015
0.4%
Others
0.7%
Linearity
ABL Distribution by sector in 2007 and 2015
1.6%
Real Estate Sales
2007
2.1%
2015
Rights Concession
9.2%
Services
14.7%
Parking lot
Clothing
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
47
Gross Revenue
By diversifying products and services in the shopping malls,

Multiplan has noticed a sales increase of 1.5% in 2015 due
to, mostly, the stores mix renewal. In 2015 4.3% of the total
GLA was replaced, altogether. This offered customers better
convenience as to products and services most suitable for
their profiles.
38.8% 37.1%
Social
Performance
22.4% 22.6%
Services
20.9% 21.1%
Assorted Items
8.0% 10.7%
Food
10.0% 8.6%
Household items
71.5%
Leasing income
The leasing income increased R$ 60.3 million, totaling R$

861.6 million along the year (a 7.5% increase). The parking lot
income increased 12.2% in 2015, which led to an 8.7% increase in the Net Operating Income (NOI) and the Concession
Rights at the time.
A unique space in real estate, the Plaza

Gourmet, in Morumbi Corporate.
48
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
than the previous year, being lower than the 10.7% inflation
measured by IPCA (Broad Consumer Price Index).
Companies
results
The service revenue represented
88.7% of the headquarters

expenses in 2015;
A
nnual headquarters expenses
rose less than the annual
inflation;
D
ue to the launching of
ParkShoppingCanoas project the
expenses concerning
new leasing projects reached
its maximum in the second quarter
of 2015, and decreased after that.
This increase in the headquarters expenses happened, mainly, because of the higher costs with people, especially salary
adjustments and labor contingencies. The headquarters expenses represent 11.5% of the net revenue, along the year.
The company also had R$ 24.9 million in Concession Rights,
32.4% less than in 2014.
The expenses in new leasing projects totaled R$ 14.8 million
in 2015, a 12.5% increase if compared to the previous year.
They were encouraged especially by the ParkShoppingCanoas launching.
These expenses happen mainly in the planning, launching
and projects opening phases, and they represent a significant tool for the implementation of the companys strategy,
which is to build better projects and attract better retailers
in order to improve their store mix.
Results of real estate

constructions
The service revenue decreased 7.3% along the year, as expected, due to lower fees paid to condominium and construction management, besides a lower turnover. The service
revenue covered 88.7% of the headquarters expenses, which totaled R$ 124.6 million in 2015. They were 6.5% higher
In 2015 Multiplan delivered two towers in BarraShoppingSul

Complex, in Rio Grande do Sul: Rsidence du Lac and Diamond Tower. Following the POC accounting method (physical-financial improvements), the revenues, costs and expenses were acknowledged since the project launchings from
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
the end of 2011. The final construction phase generated revenues of R$ 18.9 million in 2015, and in the year before that
this figure had reached R$ 117.3 million.
The cumulative gross margin was 34.8% and the company
recorded an average General Sales Value of R$ 11,327/
m2. Expenses with new projects for sale, related to brokers commissions and Urban Land and Building Tax (IPTU)
from the land bank, decreased 52.3% in 2015, totaling R$
4.2 million.
Financial Results
The company presented the highest EBITDA margin since
its IPO, from 70.2% in 2014 to 72.7% in 2015, despite the
short decrease in Consolidated EBITDA -0.6% compared
to the previous year, reaching R$ 789.2 million. The decrease happened mainly because of a drop of R$ 98.5 million
(-83.9%) in real estate sales, which brought the net revenue to a 4% decrease. The expenses decrease (-12.0%
compared to 2014) also contributed to the EBITDA margin increase.
If compared to 2007, when the companys IPO occurred,
the Consolidated EBITDA increased 3.7 times, reaching a
Compound Annual Growth Rate (CAGR) of 17.8% in 8 years. The consolidated EBITDA of the quarter presented an
1.5% increase compared to the same period in 2014, reaching R$ 227.3 million.
Materiality
Matrix
Summary of GRI
G4 contents
Credits
49
The net debt/EBTIDA remained stable at 2.4 times and

the cost of funding was 13.09%, 116 p.p. below Selic rate
at the end of 2015. Through a liability management debts totaling R$ 262 million had extended deadlines, which resulted in a short-term-debt equivalent to 25.6%
of the sum of 2015 FFO and cash and cash equivalents.
Multiplans CAPEX (Capital Expenditure) totaled R$ 297.2
million along the year.
In 2015 the net income was R$ 362.2 million, a 1.6% decrease, and the Operating Cash Flow reached R$ 530.7
million, equivalent to R$ 2.83 per share.
Along the year a total of R$ 225 million in dividends was
announced, in in the form of Interest on Capital. It was
the largest annual distribution done until then, which represented a 64.7% payout of net income after legal reserves. This is the biggest dividends amount and percentage
on net income in the companys history. It was possible
due to a powerful cash generation.
Based on the closing price of the year, Multiplan recorded a Dividend Yield of 3.1% in 2015, which reassures the
companys commitment in generating return to the shareholders. The FFO reached 7.4% in the same period. Both
indicators are the highest ones ever recorded since the
beginning of the company.
Message from
the President
Stock Market
IBOVESPA and IBrX 50
In 2015 Multiplan (BM&FBOVESPA: MULT3) was included in
two significant indexes of BM&FBOVESPA: Bovespa Index
(Ibovespa) and Brasil 50 Index (IBrX 50).
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
The daily number of traded shares in 2015 increased 36.4%

when compared to 2014, reaching 809,890 shares. MULT3
was quoted R$38.30 per share at the end of 2015, 19.9%
lower than the figure in 2014.
Multiplans shares are part of the following indexes:
Ibovespa (IBOV)
In January the company joined the new Ibovespa stock portfolio, valid for the four-month-period that goes from January to April, 2015. It is among 68 listed assets and has been
in the index since then. Ibovespa is the most important indicator of the average performance of assets price quote
which are best negotiable and have better representation
in the Brazilian stock market. The index includes stocks of
companies listed in BM&FBOVESPA which follow the criteria
of liquidity, financial volume and bidding presence.
In March, 2015, it was included in IBrX 50 valid for the fourmonth-period that goes from May to August, 2015, and has
also been in this index. IBrX-50 measures the total return of
a theoretical portfolio that includes 50 selected stocks which are among the best negotiable ones in BM&FBOVESPA in
terms of liquidity. They are considered in the portfolio according to the market value of stocks available for negotiation.
In 2015 the average daily volume of negotiations by Multiplan was R$ 38.6 million, which corresponds to a 21.5%
growth compared to the previous year (R$ 31.7 million).
ndice Brasil (IBrX)

ndice Brasil 50 (IBrX50)
ndice Carbono Eficiente (ICO2)
ndice Tag Along (ITAG)
ndice de Aes com Governana Corporativa (IGC)
ndice Imobilirio (IMOB)
ndice Mid-Larg Cap (MLCX)
ndice MSCI Brasil Fund
FTSE EPRA/NAREIT Global Index
FTSE All World EX US Index Fund
MSCI Emerging Markets Index
MSCI BRIC Index Fund
SPL Total International Stock Index
S&P Global ex-US Property Index
Market Vectors Brazil Index
Market Vectors Brazil Index Price
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
50
Boosting advantages and

positive impact [EC7, EC8]
By building and managing shopping malls, Multiplan acts
directly in the renovation and value of regions where its
buildings are, generating urban and economy development. Nowadays more than 700 thousand direct and indirect jobs, for all levels of education, are generated in its shopping malls. The 18 shopping malls of the group generated
R$ 13.3 billion in sales made by stores, in 2015.
Furthermore, all the operational chain impacts positively
in the job generation and income to several sectors (food,
industry, services and leisure). The buildings are also a way
of international stores entering in Brazil such as Apple
store, present only in Multiplan shopping malls, or Forever
21 stores, brought to Brazil by the company and now in
other chains.
Indirect economy impacts have been noticed from the
construction of the building, adding value to the area
around, up to new commercial areas, when the shopping
mall is opened. Some examples of urban development
are: RibeiroShopping, built in a rural area, BarraShopping, located in a big sand area in Barra da Tijuca; MorumbiShopping, in an industrial region in So Paulo, and
BH Shopping, built in an important road interchange in
Belo Horizonte.
Another example of success is the construction of ParkShoppingCanoas, an investment of R$ 359.30 million. Since the
project was announced many real state buildings started being
constructed around it and the presence of supermarkets and
other food services also caused a higher demand for the local
food sector. Besides that, the company is improving the road
accesses to the shopping malls in order to avoid traffic jams. In
the environment area, it is replanting trees and reviving Getlio
Vargas Park.
Message from
the President
About the
report
Highlights
2015
social
performance
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
51
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Inside public
[G4-10]
Building
Multiplan ended 2015 having 7,482 employees 2,037 of

their own and 5,445 outsourced. There are 65% men and
35% women. Comparing to 2014, there was an increase
of 271 employees. 87.7% of all employees have a full-time job fixed contract; 11.5% part-time job fixed contract;
0.3% full-time job temporary contract; and 0.5% part-time job temporary contract.
Full-time employees
Fixed contract
Temporary contract
Own
Outsourced
1,715
4,846
13
Total number of full-time

employees
6.,581
Part-time employees
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
52
Credits
2014
2015
2014
2015
Own employees
Own employees
Outsourced employees
Outsourced employees
Male
Female
Male
Female
ShoppingAnliaFranco
46
64
40
33
ParkShoppingBarigi
83
76
85
BarraShopping
64
100
BarraShoppingSul
47
BH Shopping
Building
Male
Female
Male
Female
ShoppingAnliaFranco
320
184
227
139
60
ParkShoppingBarigi
195
129
189
95
113
62
BarraShopping
326
125
361
173
57
46
54
BarraShoppingSul
252
108
221
94
55
62
53
57
BH Shopping
164
324
276
132
83
32
77
30
125
103
112
104
DiamondMall
46
29
44
21
DiamondMall
123
86
111
78
JundiaShopping
32
36
38
30
JundiaShopping
160
85
334
148
MorumbiShopping
61
105
64
100
MorumbiShopping
314
140
291
109
ParkShopping
45
74
45
27
ParkShopping
314
204
254
157
Ptio Savassi
74
77
74
72
Ptio Savassi
50
10
44
11
RibeiroShopping
104
45
101
46
RibeiroShopping
118
142
264
130
79
41
82
38
28
51
28
43
41
30
43
30
149
126
193
109
ShoppingVilaOlmpia
34
55
34
52
ShoppingVilaOlmpia
199
59
172
83
VillageMall
46
34
57
32
VillageMall
197
74
174
76
Own
Outsourced
65
17
51
20
Fixed contract
279
584
ParkShoppingCanoas
ParkShoppingCanoas
415
27
Temporary contract
36
164
116
166
122
Sede
1,106
1,039
1,168
869
3,099
1,967
3,717
1,728
Total number of part-time

employees
901
Sede
Total
2,145
2,037
Total
5,066
5,445
Message from
the President
Trainings
Highlights
2015
About
Multiplan
Corporate
Governance
The training topics were diverse from health care to employees safety, including interpersonal relationships, team
work and customer service.
[LA9]
Multiplan is committed to the permanent appreciation of

its employees and is always trying to boost employees motivation and productivity, so as to have good results in the
company. In 2015 the company offered 41,697.90 training
hours and had 3,555 employees participating, which resulted in an average of 11.73 training hours per employee/
year this result was higher than the average number of
hours in the previous year (4.39 hours).
Service
Health
and Safety
About the
report
TRAININGS
Interpersonal
Relationship
Team
Work
Health and safety: incident reports and safety update on

possible daily demands; pre-hospital care training (APH);
prevention and fire-fighting, including clearing the are in
case of panic, bomb threat and fire; technical procedures
of equipment checking and safety; trainings on the correct
usage of individual protection equipment (EPIs); Internal
Commission for Accidents Prevention (CIPA); adjustment on
regulation rules NR-10 for teams working on electrical and
air-conditioner maintenance; fire brigade and first aid; NR 33
and NR 35 qualification.
Interpersonal relationships: etiquette; conflict management
at the work place; importance and value of all professionals
(and positions) who work at the mall and the effect of each
ones role for customers; self-knowledge; empathy; assertiveness; kindness; ethics; actions that may improve communication and interpersonal relationships.
Team work: the importance of team work, for better service
and operational efficiency in all areas; hierarchy, cooperation, innovation, permanent improvement in procedures of
different areas; new team employee integration; team relationship and leadership management; raising awareness to
necessary actions for professional development.
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Service: Multiplans culture and service standard; customers

expectations and needs; actions for a good service; allure;
customers behavior and search for excellence; leadership;
service in different situations; foreigners culture and eti
Materiality
Matrix
Summary of GRI
G4 contents
Credits
53
quette; standards of conduct; communication (elements,

harmful noise, improvement, verbal and non-verbal); and
employees qualification for servicing the disabled.
Average on training hours, by genre

Genre
Number of employees
Number of hours
Average training hours
Male
2,242
28,349.50
12.64
Female
1,190
12,987.90
10.91
Total
3,432
41,337.40
12.04
Note: The total number of trained employees, training hours and average number of hours, by genre, is different than the chart Average on training hours, by position as information on Village Mall and Multiplans headquarters were not included. The shopping mall has no detailed information on genre.
Average on training hours, by position

Position
Number of employees
Number of hours
Average training hours
Vice- Presidency
8.00
4.00
Presidency
10
53.00
5.30
Management
15
91.50
6.10
Administrative
509
3,456.30
6.79
2,976
35,668.10
11.99
Interns
10
9.00
0.90
Trainees
33
2,412.00
73.09
3,555
41,697.90
11.73
Operational
Total
Message from
the President
Respect in relationships
[HR1, HR2, HR3]
Multiplan has an organized and dynamic working environment, so it offers its employees opportunity for pacific interaction and openness for conflict resolutions. The
company despises all and every form of discrimination,
corruption, harassment, childrens labor or forced labor.
In 2015 there was no report on any kind of discrimination. In case there is, the company takes the appropriate measures having the manager and the area involved
come to a joint resolution. The Personnel Department is
always at employees disposal for requests, suggestions
or complaints and the communication channels, such as
Customer Service, are always available in all companys
shopping malls.
MorumbiShopping is an example of the sectors action.
At the building administration area information on policy
and procedures on human rights are given in daily classes to security staff and clerks. In ParkShoppingSoCaetano the outsourced company Brasanitas (cleaning service)
gave trainings on the issue to its 107 employees, totaling
36 hours, in 2015.
Since 2014 the company has adopted clauses on regulatory standards of conduct, anti-corruption and socioenvironmental issues in all its contracts and subsidiaries in all
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
contracts with service providers. In ParkShoppingCanoas

construction, for instance, Multiplans contracts include a
clause that obliges service providers to respect the present legislation, including the human rights one.
Health and safety

[PR1, LA5, LA7]
Health and safety are priority topics for Multiplan. Thus,

it is always promoting actions in this area in all its buildings, with continuous effort to ensure health and safety for customers and employees. The company performs
procedures on preventive corrective maintenance in all
facilities and building infra-structure, so as assuring the
propertys conservation as well as safety and well-being
to those who work or visit the buildings and their surroundings. There are daily checks in escalators, elevators,
emergency exits, fixed stairs, entrance doors, restrooms
and all the shopping mall facilities.
There is maintenance on air-conditioner equipment also,
in order to ensure cleaning, avoiding air contamination
by fungus or bacteria that are harmful to our health. The
floors, stairs, ceiling, glasses device and mirrors are all
checked in order to avoid incidents. Multiplans buildings
also have strict procedures on work safety and use all the
individual protection equipment (EPIs), collective protection equipment (EPCs) and tools for the correct execution
of the services.
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
Under cleaning and conservation area, the established

procedures offer cleaning and disinfection of all places
and equipment, as well as fast cleaning of slippery or wet
floors. The company monitors the whole manipulation
procedure and the usage of equipment and chemical
products used by the service provider company. All the
employees have the necessary equipment (gloves, boots,
masks, etc.) with a valid certificate of approval. The shopping malls also have a medical station in case one needs professional assistance. They also have ambulances
on duty inside the buildings and in nearby areas.
These team trainings are constantly updated in order to
improve their services in case of accidents, fires, etc.
The security, parking lot and service team evaluate and
monitor the areas conditions constantly: they check if
there are wet or dirty floors, they control the vehicles flow
in order to help pedestrian crossing, help people using
the escalators and elevators correctly, monitor the garage usage so as to avoid accidents due to wrong maneuvers, as well as speeding in the parking lot or other areas.
At the companys buildings there are not reports on high
disease or sickness occurrence. However, some employees are exposed to unhealthy and dangerous areas and
they earn extra payment for that. All the employees are
previously advised on the existing risks and protection
strategies.
Extra payment for hazards
Electricians and electric supervisors,

civil fire fighters, air-conditioner
maintenance team.
Extra payment for

unhealthy jobs
Plumber, gardener, brick layer,

painter and locksmith.
54
The ParkShoppingCorporate, in Braslia,

interconnected to the mall.
55
Message from
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Highlights
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About
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Internal Accident Prevention Committee
Multiplan offers Health Assistance and Life Insurance for

Groups for all its employees as it has a partnership with AMIL
Sade, that has the Life Quality Plan containing health tips
and treatments follow-ups applied directly to employees or
serviced by e-mail or telephone.
The aim of Internal Accident Prevention Committee (CIPA) is

to prevent accidents and disease occurred due to work. Some
shopping malls still have this committee, formed by their own
employees elected by CIPA, including Security, Management
and Maintenance areas.
For outsourced companies it maintains contracts that demand fulfillment of legislative issues related to Work Safety
and Occupational Health, ensuring delivery for usage and
inspection of all Individual Protection Equipment (EPIs) as
well as specific trainings. These contracts also include specific clauses that offer all employees benefits determined by
Collective Work Convention.
In monthly meetings aspects related to safety and workers health are discussed. CIPA also offers lectures, as the one during
the Internal Accident Prevention at Work Week (SIPAT), in order
to approach a variety of topics, especially health and education
as well as training on Individual Protection Equipment usage.
Besides that, there is effective supervision on the usage of Individual Protection Equipment in the shopping
malls for the different categories. They also supervise
specific trainings such as NR-10 (electric), SEP (electric),
NR-35 (working at height), confined space, retraining for
civil fire fighters, guards and security supervisors, customers service, behavior, automated defibrillator usage,
rescue from elevators, suspects identification, retraining
for cleaning techniques and usage of equipment and
accessories.
Total number of employees participating in CIPAS

Buildings
BarraShopping
MorumbiShopping
ParkShopping
ParkShoppingBarigi
Ptio Savassi
RibeiroShopping
ShoppingAnliaFranco
% of employees
Up to 25%
Up to 25%
Up to 25%
100%
Up to 25%
Up to 25%
Between 50% and 75%
100%
Up to 25%
Note: The shopping malls not listed in this chart do not have CIPA, because of Regulations Law 5 (NR5), that is about the minimum number of employees included
in the law.
Economic-Financial
Performance
Social
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Environmental
Dimension
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56
Customers and clients [PR5]

Communication between Multiplan and its customers
and clients is always available. The company is always
trying to improve the quality of its services and innovate
in its buildings. Therefore, the shopping malls, from time
to time, make actions and contract surveys to measure
customers satisfaction and also to be alert about what
is being said through communications means to answer
questions and social media.
All Multiplan shopping malls have permanent contact
channels, as Customers Service Department (SAC), Call
Center, Talk to Us and social media pages Facebook,
Instagram and Twitter. So, customers and clients can express their opinion, freely, on any matter concerning the
company.
In 2015 BarraShopping opened one more communication channel with its clients through WhatsApp. At first
they were advertised in the restrooms of the buildings
so clients could make complaints, suggestions or compliments on services. Then the advertisement was placed all
around the mall.
All demand for complaint or relevant information is passed
immediately by phone, to the responsible area, that takes
immediate action to solve the case.
It is a great tool, direct customer service that can act and

ask for help for the responsible areas immediately. The
system started in August and during the five last months it received 280 messages most of which related to
information on stores and working hours, although the
channel was created to receive mainly service complaint
messages.
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Besides the permanent channels, the company has other practices to deal with these customers:
Surveys
The company is Always doing surveys both quantitative and qualitative, in order to put together information on the market, competitors and customers. They also can then identify possible
improvements for its buildings and services.
Secret Shopper Survey
The company annually hires an outsider mystery shopper to assess the quality of a variety of items in the buildings such as parking lot, safety, food court and Customer Service.
Best Smile Project + Best Employee
Aiming excellence in assisting clients, the project presents classes with the teams, about the importance of smiling all the time. Every month the employee that best represents this concept is chosen to
encourage the others. A motivation video with each chosen employee who gets a bottom identifying him as a project spreader is shown at the Best Employee Awards as well as at the classes.
VIP Lounge
This area integrates Multiplans Relationship Program and offers the registered customer the record of their points, which can be switched for many benefits as free parking, concert and movie theater
tickets. The area also has lockers, kitchen, exclusive restrooms, and meeting rooms, computers with internet access, visitors lounge, TV and catering service. They are found in MorumbiShopping,
VillageMall with an area for Personal Shopper and RibeiroShopping.
Wiseit System
This system is used by all shopping malls and it is responsible for incident reports and follow-ups from the time they happen until the solution is found. The reports are automatically sent to the areas in
charge and they are supervised by the service teams.
Concierge
The area was created as to offer general information about the shopping mall services, such as stores, cinema, restaurants and ways to get to the Shopping Mall, among others.
Ecumenical Center
Space reserved for religious practice inside the shopping malls.
Team meetings
There are frequent team meetings in order to align procedures and behavior concerning customer service.
Retail Club
Its objective is to qualify sales teams and stores managers, through lectures and mini-courses that contain topics related to retail. They take into consideration each shopping mall profile, sectors trends,
innovative cases and different approaches about the business.
Social Media
Besides Facebook, other social medias such as Instagram, Snapchat and other apps are also used.
Baby-changing area
Parents can use the space comfortably and has usual baby products as diapers, wipes, ointment and powder. The area has rooms for breast feeding and childrens feeding. It also has baby carts to be lent.
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Economic-Financial
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Performance
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58
Customer Satisfaction Survey main highlights 2015:

H Shopping Mall had a biannual customer satisfaction
B
survey and also collected data on demographic profile of
the shopping mall visitors. The questionnaire answered at
the shopping mall exits was created by EAB Market Research company. The final result showed 53% great, 44%
good and 3% fair. The services offered by the shopping
mall had an average acceptance rate above 90%.
In the Secret Shopper Project, ParkShoppingCampoGrande
did five customer satisfaction surveys using the mystery shopper technique, in partnership with the company Shopper
Experience. The objective of the project was to assess the
general performance of the shopping mall and service area,
as well as parking lots, food court, restrooms, baby-changing
place, and medical center, among others. The shopping mall
received a 91% grading rate, which is considered a very good
one. After the survey some sectors (cleaning, Customer Service and baby-changing place) were redirected to improve
their customer services. In Facebook, the shopping mall is
well-known among internet users: it has a rating of 4.3 starts
of a total of 5. More than 30 thousand people, of the 284 who
follow its page, rated the shopping mall with 5 stars. In 2015
there were three complaints registered at Reclame Aqui site
(a site for complaints) and all of them were properly replied
two of them rated 9 and 10.
Every two or three years, ShoppingAnliaFranco does surveys to know customers profiles and their perception on
the shopping mall and its competitors. The last survey,
in 2015, showed that 96% of the customers are happy or
very happy with the shopping mall. Other highlights: 83%
of the people said that ShoppingAnliaFranco is the mall
they go most to; 47% of the people are attracted by its location; 45% by the stores variety; 35% for food variety; and
22% by the calm environment.
For the sixth year in a row, BarraShopping was elected the
cariocas favorite mall in the research Cariocas Brands, carried out by O Globo newspaper. The shopping mall was
appointed as absolute leader under all matters quality,
price, respect, identity and evolution.
In surveys done in April and July, 2015, by InSearch Institute, ShoppingVilaOlmpia was found as the one that offers
best customer assistance, by 75% of the respondents; 69%
consider the shopping mall organized; and 63% of them
like the pleasant and comfortable environment there.
At the Top of Mind ranking, Ptio Savassi shopping mall

almost doubled its preference among class A customers
(44%) who are between 17 and 34 years old, being then
the 4th one among the shopping malls in Belo Horizonte.
According to EAB Market Research, the customers satisfaction concerning Customer Service assistance, Family/
Baby-Changing Area and Concierge were between happy and very happy.
ParkShoppingSoCaetano hired a renowned research

institute to get to know better consumer habits of the
people living in the area and customers. Information on
general situation focusing on consumers points of view
under shopping mall category, competitor market, image,
satisfaction and expectation, was collected. The general
evaluation was: 39% great; 58% good; and 3% fair.
Community
[SO1, EC7]
Multiplan promotes many actions aimed at communities development and life quality improvement for people living around its buildings. In 2015 the company
strongly invested in new cultural exhibitions and concerts, with the objective of increasing the numbers of
visitors in the shopping malls and helping the store
owners in a moment of adversities. The events take culture and entertainment to people who visit the mall and
communities that are near the buildings as well as helping attracting more people to visit, encouraging the
business sustainability.
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The company has presented the following initiatives along the year:
Exhibitions
Participating Shopping Malls
12 Women and a Great Cause
50 Great Photographies by National Geographic
MorumbiShopping
Wild Animals in Africa
ParkShopping, ShoppingVilaOlmpia
Ayrton Senna in our Minds and our Hearts
ShoppingAnliaFranco
Urban Brasilia
ParkShopping
Passion City
BarraShoppingSul
Dinosaurs
ParkShoppingCampoGrande, Shopping Santa rsula
Go-carts competition
BarraShoppingSul
Warriors
ShoppingAnliaFranco, BarraShopping
Tribute to Super Heroes
Ptio Savassi
Identity Fall/Winter Collection
Ptio Savassi
Greeces legacy
JundiaShopping
Manifestation of Love
BarraShoppingSul, BarraShopping
Dragons Age
ShoppingVilaOlmpia
Orchids
Ptio Savassi
Porsches
VillageMall
Secrets of Egypt
ParkShoppingCampoGrande, JundiaShopping
Senna Emotion
ParkShopping, VillageMall
Simply Beautiful
MorumbiShopping
Transformers
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
59
Multiplan shopping malls are also involved in the program for

social campaigns, acting in important topics for the Brazilian
society. One example is the campaign to support people living in Mariana, Minas Gerais, after an environmental disaster
in 2015. They are also actively participants of the project Report-Line (a number to be called in case a citizen sees illegal
or wrong things happening).
Meeting of Reports Center DD 20 years

Support Campaign to Mariana
Multiplan organized a support campaign to the victims of
the environmental disaster that happened in Mariana city,
Minas Gerais. Altogether, 31.5 thousand liters of water were
collected and distributed to the residents of Governador
Valadares and region. The campaign had the participation
of the malls customers - MorumbiShopping, ParkShoppingSoCaetano, ShoppingAnliaFranco, ShoppingVilaOlmpia,
Shopping Santa rsula, BH Shopping, DiamondMall and Ptio Savassi.
Besides that, as part of the Project Multiplique o Bem (Spread whats good) Multiplans initiative in social responsibility the action helped around 280 thousand residents of
Governador Valadares, whohad no water due to the contamination of Rio Doce (Doce River) after the reservoir disruption, near Fundo city, in Mariana.
The Reports Center of Rio de Janeiro promoted the Meeting

of Reports Centers DD 20 years, having a ceremony in BarraShopping, with official national campaign for disarmament
and combat against arms smuggling. Jos Isaac Peres (Multiplans President), Zeca Borges (supervisor at Reports Center in
Rio) and Jos Mariano Beltrame (State Public Safety Secretary)
were in charge of the meeting that brought together representatives of Reports Centers from So Paulo, Minas Gerais,
Pernambuco and Esprito Santo.
At the ceremony a Letter of Commitment was signed. In this
letter the Reports Centers commit to intensifying their campaigns towards reporting on fire arms. The Reports Center in
Rio de Janeiro is great reference in the whole country and a
key area in politics for the State Public Safety. Along its 20 years, the central has already had more than two million reports
and is reference for the creation of centrals in other states as
well as in Chile and Argentina.
Message from
the President
Pink October, Blue November and Orange December

Multiplan participates in Pink October campaign every
year. This campaign calls peoples attention to breast cancer prevention and the importance of early diagnosis. As
a symbol of its participation the faade of some malls are
illuminated in pink and they were on the whole month
on DiamondMall, Ptio Savassi, ShoppingAnliaFranco,
ParkShoppingSoCaetano, JundiaShopping, RibeiroShopping, ParkShopping and VillageMall.
The buildings also had personalized actions. DiamondMall
and VillageMall, for instance, had special exhibitions to honor the cause. ParkShoppingCampoGrande had a partnership with Edson Freitas and Tesoura Mgica beauty salons
and offered free haircuts the whole month, to encourage
hair donation for Fundao Lao Rosa (Pink Ribbon Foundation). The commercial center of the mall also collected
pink hair ribbons. Shopping Santa rsula organized a bazar to help Associao Brasileira de Combate ao Cancer Infantil e Adulto (Abraccia) (Brazilian Association in Combat against Childrens and Adults Cancer) and distributed
pink hair ribbons to customers. At ShoppingVilaOlmpia
and ParkShoppingSoCaetano, the employees used pins
on the campaign.
After engaging in campaigns as Pink October and Blue November (awareness to prostate cancer), Multiplan joined
Orange December, in combat against skin cancer and its
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
prevention skin cancer happens with high frequency

in Brazil and worldwide. Promoted by Dermatological
Brazilian Society, the project calls attention to the dangers of being exposed to the sun without protection or
control. Around 15 thousand people participated in the
Multiplan shopping malls campaigns in two weekends
during the month.
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
re was a reduction in crime in the malls surroundings.
Landmarks as Christ Redeemer, Maracan Stadium, National Congress, Sugar Loaf cable car and Newton Navarro
Bridge (Rio Grande do Norte) also joined Orange December and had special illumination during the month. The
buildings that participated in the campaign were: BarraShopping, ParkShoppingCampoGrande, ShoppingAnliaFranco, MorumbiShopping, BarraShoppingSul, ParkShoppingBarigi, Ptio Savassi and ParkShopping
Multiplan shopping malls also had social actions in special
holidays: January Vacation, Carnival, Easter, Mothers Day,
June celebration, July Vacation, Womens Day, Fathers Day,
Childrens Day, and Valentines Day, among others.
Infrastructure
With the project Olho de guia (Eagle Eye), Shopping Santa rsula installed two surveillance cameras to inhibit vandalism and
increase safety to people and the areas around the building, as
result of investment in infrastructure. After their installation the-
MorumbiShopping is doing maintenance in a public foot bridge located near the building. This foot bridge is used by the
malls customers, residents, people who work in the region,
and passers-by.
Materiality
Matrix
Summary of GRI
G4 contents
Credits
60
The ninth expansion of

ParkShopping, new restaurant area.
61
Message from
the President
About the
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Highlights
2015
About
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Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
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Credits
62
Other actions focused on the communities, made by the malls in 2015, are listed below
Events
Participating Shopping Malls
Well-Being monthly event the Project offered the community some health services such as blood pressure check, cholesterol level and sugar blood level check, for free. Shopping Santa rsula
Campaign for International Day for Autism Awareness
ParkShopping
Maternal Cinema special movie sessions that happen every last Tuesday of the month
Interstates Table Tennis Circuit
Nature Connection partnership with NGO from Paran Boticrio Group Foundation
BarraShoppingSul
Running for Life Childrens Cancer Institute
BarraShoppingSul
Mickeys kitchen project for children to encourage them to have healthier eating habits and practicing sports.
ParkShopping
Fashion Shows to show stores new collections.
ShoppingAnliaFranco, Ptio Savassi
Blue Building Detectives for children. This free event presented an adventure full of mystery
ShoppingAnliaFranco, BarraShopping
Disney Princess Magic Run sponsorship of the first run for women by Disney channel
ShoppingVilaOlmpia
Tree seedling donation from Biome Amazon Rainforest
RibeiroShopping
Receipts donation
ShoppingAnliaFranco
E-garbage Project for electronics disposal
Ptio Savassi
Old Cars Meeting free event organized by Automobile Club of So Caetano do Sul
Odd but Real! for children and teens general curiosities from National Geographic collection
MorumbiShopping
Fair for donation of dogs and cats
MorumbiShopping, Ptio Savassi, ParkShoppingSoCaetano
Festivals/concerts open to the public
ShoppingAnliaFranco, Ptio Savassi, ShoppingVilaOlmpia, VillageMall, New York City Center
Food Truck Festival
VillageMall
Literary Garden the book fair happened in the mall garden, in partnership with Saraiva bookstores.
VillageMall
Can Ring Aluminum can rings were collected to be exchanged for wheelchairs
DiamondMall
Bike Movement to celebrate the 4th anniversary of the mall, there was a free bike ride for families.
Fantastic Circus World
ShoppingAnliaFranco
Social Responsibility Week action on the importance of reading, education and gentle gestures between people.
Childrens Theater
ShoppingAnliaFranco, ParkShoppingCampoGrande
Playing in Life project for teaching new musicians through classes in communities
RibeiroShopping
Village Art Beer art, culture and home-made beer
VillageMall
Vogue Fashions Night Out biggest fashion event in the world
VillageMall
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63
environmental
dimension
Message from
the President
Operating a shopping mall is considered to bring low risk

for the environment and Multiplan is constantly working
to follow the current legislation, especially in relation to
environmental matters as replanting trees and sanitary
exhaustion the company builds treatment stations for its
buildings that have no sewage system.
About greenhouse effect gas emissions, the company decided not to use HCFC22 gas in the air conditioner system. It is one of the main causes of this environmental problem. Besides that, Multiplan does not have a car fleet and
it is reducing power consumption daily, which indirectly
influences the reduction of emissions. In order to replace
consumption, the companys shopping malls do not use
generators at peak hours, which is a common practice in
the market.
Concerning the reuse of organic trash, the company is implementing innovative ideas. At BH Shopping, for instance, there is a program on fertilizer production made with
food leftovers from the food court. Multiplans buildings
also have contracts with companies that are specialized
in collecting residues in general, and they are disposed in
proper sanitary landfills.
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Energy Management
[EN3, EN6, EN7, EN27]
Energy efficiency is in Multiplans agenda every day. The company is continuously making effort to develop new ideas and
projects in this area. The shopping malls of the company are
always searching for practices that improve its efficiency as
adjustments in building automation systems, equipment retrofit, restudying of procedures, usage of equipment and ac-
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
cessories with known ability to reduce energy consumption

by using LED illumination. The company is also using more
and more the Free Market of energy and has signed agreements until 2020.
Materiality
Matrix
Summary of GRI
G4 contents
Building
Credits
Electricity (GJ)
ShoppingAnliaFranco
101,263.32
ParkShoppingBarigi
64,391.94
BarraShopping
205,490.79
BarraShoppingSul
48,191.30
BH Shopping
95,462.95
53,519.83
DiamondMall
67,160.76
BarraShoppingSul
JundiaShopping
51,645.42
The building will be included in the Free Market

of energy in August, 2016. The first studies of
viability showed that changing the energy supply
will represent a reduction of around 30% in the
value of electrical energy consumed by the
shopping mal.
MorumbiShopping
76,544.67
ParkShopping
98,280.00
Ptio Savassi
44,218.00
RibeiroShopping
113,455.51
41,858.42
65,777.51
ShoppingVilaOlmpia
68,864.40
VillageMall
56,867.46
23,754.24
In 2015 Multiplan shopping malls consumed a total of

1,212,354.58 GJ of energy coming from electricity. Besides
that, during the year a reduction of 23,054.70 GJ in energy
consumption was noticed.
Total
64
1,212,354.58
Message from
the President
Building
BH Shopping
JundiaShopping
MorumbiShopping
Ptio Savassi
RibeiroShopping
ShoppingVilaOlmpia
VillageMall
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Reduction in
energy consumption (GJ)
Initiative
6,001.20
L ight bulbs usage reduction use of 2 hours a day.

eduction of equipment working time (cooling engine system, elevator,
R
escalator).
etrofit in air conditioner equipment (chiller) increased machines performance,
R
reducing an average of 12% in consumption for those items.
2,921.18
Changed light bulbs for LED ones.

Installation of digital illuminance meter (gadget that measures the intensity of
light), which sets automatic lightening regardless of time program, bringing sun
light used to its maximum.
Partial turning off of lights and escalators.
Air-conditioners are turned on after 20 minutes the mall is opened.
112.40
hanged light bulbs for LED ones.

C
6,431.91
arking lot light bulbs were replaced by LED ones.

P
entral of Cold Water temperature monitoring.
C
1.,489.70
djustment in daily routines of technicians.

A
eduction of one hour in nine escalators working time.
R
C
0.01
2,734.24
311.04

C
educed working time for elevators and escalators.
R
arking lot lightening system change, fluorescent light bulbs were replaced for
LED ones.
Changed operating procedures in Central of Cold Water.
oof has solar panel in part of the parking lot.

R
1,113.02

C
1,940.00
Changed triggering of lightening hours.

Changed the control system of cold water in centrifuges in Central of Cold Water.
Changed the working time of air conditioner equipment.
Maintenance of centrifuges and chillers in Central of Cold Water was intensified.
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Emissions Management
[EN15, EN16, EN17, EN19, EN27]
In 2015 Multiplan had its first Inventory on Greenhouse

Effect Gas Emissions. The company included all its buildings in the report, based on data from 2014.
The inventory was developed by Draxos company, that
follows the guidelines of reference protocol developed
by World Resources Institute ( WRI) and World Business
Council for Sustainable Development ( WBCSD) The
Greenhouse Gases Protocol ( WRI/WBCSD A Corporate Accounting and a Reporting Standard - revised edition, April 2004), and is also in accordance with international law ISO 14064-1 (Specification and orientation
to organizations for the quantification and elaboration
of reports on emissions and removal of greenhouse effect gases).
The main sources of emission by combustion were stationary motors (generators) used in almost all the shopping
malls buildings, which are fueled with commercial diesel.
For escaping emissions, the usage of gases as PFCs and
HFCs in air-conditioners, CO2 in fire extinguishers and SF6
in circuit breakers, was considered.
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Greenhouse Gas Direct Emissions (scope 1) (tCO2e)

125.6475
CO2
4.0203
CH4
0.2179
N2O
HFCs
6.3352
Total
136.2209
Greenhouse Gas Indirect Emission (scope 2) (tCO2e)
33,617.07
CO2
Note: There are no emissions of other gases in scope 2,just CO2.
Other greenhouse gas indirect emissions (scope 3)

(tCO2e)
4,032.5014
CO2, CH2 e N2O
Note: transport and distribution of waste, business trips by plane, and solid
waste, were included in scope 3.
The companys shopping malls are engaged in the reduction of emissions of GEE and use sensors in the parking lot
to make it easier for one to identify vacant parking spaces
and reduce the vehicles movement. There are also other initiatives: light bulbs being replaced by LED ones, constant
adjustment and improvement in maintenance and automation systems and selective waste collection.
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Highlights
VillageMall
Since its construction, energy savings was in the agenda. The building has many skylights to use natural light, LED bulbs, automating systems (including irrigation with rain detector and lightening) and the air conditioner devices use cooling gas that does not
damage the ozone layer. Having closer suppliers, they have partnerships with cargo transport, to reduce emissions of polluting
gases and the usage of waste bales press which reduces the numbers of trips of the trash collector truck, which reduces emission
of gases in the atmosphere. All the escalators in the mal have a system that reduces their speed and usage detectors. The parking
lot has counters and parking space indicator, which lowers the time of car movement. The building also has a green roof, reducing pollution in the atmosphere, as well as Low-e glasses, which optimize usage of air-conditioner equipment.
In Cold Water Unit, used for air cooling, where there is great consumption in the building, maintenance and automation systems
were improved. Therefore, it was possible to reduce the cycles of ice making and the equipment were turned off during the night.
Besides that, the project for replacing current light bulgs for LED ones is at final phase. This will enable a 5% reduction in energy
consumption. The shopping mall promotes continuous awareness on staff, regarding waste collection in order to increase the
number of recycling items.
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Water Management
Considering water as an essential good for human survival,
Multiplan is always alert to its consumption reduction in its
activities. In 2015 the buildings consumed a total of 2,167,497
m3 of water - groundwater and city supply system. Comparing to the previous year the company had a reduction of 5%
(2014: 2,276,539m3).
Building
ShoppingAnliaFranco
ParkShoppingBarigi
BarraShopping
BarraShoppingSul
BH Shopping
DiamondMall
JundiaShopping
MorumbiShopping
ParkShopping
Ptio Savassi
RibeiroShopping
ShoppingVilaOlmpia
VillageMall
Total
2015
Groundwater (m)
181,607
178,049
30,113
153,145
58,464
60,261
661,639
About
Multiplan
Corporate
Governance
For ParkShoppingSoCaetano, besides city water supply,

which represented 97% of its consumption along the year,
the other 3% came from rain water collection, through a
projected that started in 2015. The shopping mall has 8 reservoirs of 50m3 for rain water storage six of them have
300m3 capacity for water reuse storage. Chloride is added
in this water, frequently, to avoid proliferation of insects and
micro-organisms and it is used to water gardens and wash
entrances, glass roofs and the mall faade.
[EN8, EN9, EN10, EN27]
2014
Highlights
2015
133,812
142,408
26,072
134,041
61,835
76,630
574,798
2014
2015
City water supply or other water

supply companies (m)
346
126,240
120,912
250,000
297,932
124,555
120,707
21,420
18,957
80,484
78,946
82,259
77,612
75,922
74,946
232,461
204,842
160,018
147,735
67,870
54,813
36,579
38,370
1,114
1,172
105,062
100,177
89,976
86,113
76,940
90,519
84,000
78,600
1,614,900
1,592,699
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
ParkShoppingBarigui also has systems for rain water collection to be used in gardens and outdoor areas, but its
consumption hasnt been measured yet. ParkShoppingCampoGrande used 64% of the water supplied by the
city and 36% coming from other organizations, along the
year. The shopping mall also recycled around 45,904.00m3
(37.18% of the total consumed in 2015) through water
reuse. For VillageMall water reuse represented 45.85%
of the water consumed in 2015, used for the supply of
toilets, irrigation for outdoor garden and cooling towers.
For BarraShopping using reuse water is expected in 2016,
when operations in Reuse Station will be resumed. This
Station is being rebuilt for the appropriate adjustments
and improvements. Then, it will be possible to reestablish
the minimum production capacity of 6,000m3 of reuse
water a month and the whole treatment method will be
replaced as well as the reverse osmosis membranes. In
addition, there will be recovery of the treatment tanks
structure and upgrading of the automated system for
the control of the reuse station. It is expected to reach
48,000m3 of reused water.
Seeking, continuously, for responsible use of water, Multiplan buildings also adopt other practices such as aerator taps, automatic triggering in toilets and taps, constant
adjustment in water pump devices, water treatment system in air-conditioners with low water waste, frequent recommendations to employees and water meter measurement if they show a big difference, immediate repair
Materiality
Matrix
Summary of GRI
G4 contents
Credits
67
is done to avoid waste. Taking these actions ShoppingVilaOlmpia, for instance, had an average reduction of 20%
in its water consumption in 2015.
The water sources affected by water withdrawal in the shopping
malls are:
Cantareira System and Alto Tiet ParkShoppingSoCaetano:
the size of the sources is 982 million cubic meters (1) in Cantareira system and 520 million cubic meters (2) in Alto Tiet.
Guandu River Basin ParkShoppingCampoGrande: it is the
largest water source in the region, responsible for providing
water for around 9 million people in Rio de Janeiro. Size of the
source: 4,060,800.00 m.
Rio das Velhas River Basin DiamondMall and BH Shopping:
located in Minas Gerais State, this water source occupies a
drainage area of 29,173 km2.
Guarani Aquifer3 Shopping Santa rsula: the size of this
source is 370 million cubic meters, and the underground hydrous body and cross border are over Argentina, Brasil, Paraguai and Uruguai.
Cristalino Aquifer and Formao So Paulo ShoppingAnliaFranco: the water supply for this building is practically all
done by the deep water table from Cristalino Aquifer. The size
of the source is 133,812 m.
Source: http://www.nivelaguasaopaulo.com/cantareira
Source: http://www.nivelaguasaopaulo.com/alto-tiete
3
In Multiplans Sustainability Report 2014, it was said that the water withdrawal from
Guarani Aquifer is affected by RibeiroShopping. However, in 2015 the shopping
mall reported that the source is not significantly affected, as the water withdrawal is
less than 5%.
1
2
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Multiplan
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Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
68
Water discharge (m3)

Building
Wastewater Discharge
The water sources affected4 by water discharge are:
[EN22, EN26, EN27]
Cabuu Stream ParkShoppingCampoGrande: The shopping mall discharges the superficial drainage and the
treated water from the Sewage Treatment Station (ETE) in
Cabuu Stream, which is located next to the building. It
does so because there is no sewage system in the region.
Size of the source: 10,000m.
Barigi River ParkShoppingBarigi: the discharge of the
river water is done in Barigui River, which is approximately
67km long (there is no data on volume).
Guarani Aquifer and Pardo River Shopping Santa rsula: the
drainage of the water affects Guarani Aquifer, and the sewage discharge is done in Pardo River which is 573km long
after going through the Sewage Treatment Station. Size of
the source: Guarani Aquifer 370 million cubic meters.
Multiplans buildings presented a good number for wastewater discharge in 2015: a total of 1,771,042m3 of water.
Comparing the total discharge with previous years (there
was an increase of 15% from 2013 to 2014), there was a reduction of 7% from 2014 to 2015.
In order to contribute to the reduction in sewage volume,
Ptio Savassi had internal campaigns with employees and
installed flow reducers in all the taps, besides having a variety of adjustments in internal procedures. ShoppingVilaOlmpia reached the reduction of approximately 65% in the
emission of organic waste discharged in the sewage collecting system. This was possible due to the use of ECO-100
product for sewage treatment on bacteria base, supplied
by Bio Efluentes Ltda. Company.
2013
2014
2015
ShoppingAnliaFranco
128,000
128,891
90,700
ParkShoppingBarigi
63,156
112,049
102,571
BarraShopping
190,000
300,000
297,932
BarraShoppingSul
101,952
92,000
95,670
BH Shopping
25,560
48,348
46,683
27,831
84,238
89,112
DiamondMall
110,000
90,794
82,312
JundiaShopping
63,156
75,922
66,754
MorumbiShopping
185,524
203,408
165,814
ParkShopping
170,574
160,018
147,735
Ptio Savassi
70,151
67,870
54,813
RibeiroShopping
168,819
193,666
172,265
48,180
41,328
63,007
85,200
94,556
80,865
ShoppingVilaOlmpia
74,725
71,720
68,859
VillageMall
74,678
76,940
67,350
76,290
70,000
78,600
1,663,796
1,911,748
1,771,043
Total
4
In Multiplan Sustainability Report 2014, it was informed that the hydrous source Ribeiro
dos Meninos is affected by the water discharged by ParkShoppingSoCaetano. However, this year the shopping mall reported that there are no water bodies affected. The water discharged in its activities is directed to the sewage and treated by the concessionary.
Note: The total water consumption in 2013 and 2014 was modified in this report, once the consumption of BarraShopping and New York City Center from previous years were
corrected (BarraShopping went from 19,000.00m to 190,000.00m in 2013; New York City Center went from 7,629.00m to 76,290.00m in 2013 and from 7,000m to
70,000m in 2014).
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Multiplan
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Economic-Financial
Performance
Materials and Waste Management

Buildings
2015
Paper-towel (tons)
570.49
Toilet paper (tons)
416.89
Liquid Soap (Thousand liters)
104
Concerning materials coming from recycling, Multiplan used

approximately 4.5 tons of organic fertilizer in 2015, coming
from food leftovers from the food court, through the BH Eco
Shopping project. Besides that, for the Christmas Campaign in
RibeiroShopping, 40 thousand 100% oxy biodegradable plastic bags with 5 grams each were used.
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
Consumption of main materials
[EN1, EN2]
The main materials used in Multiplans buildings are related

to the maintenance of the buildings, as is the case of sanitary
supplies. In 2015 Multiplan consumed a total of 570.49 tons
of paper-towel, 416.89 tons of toilet paper and 104 thousand
liters of soap.
Social
Performance
Renewable Materials
Non-renewable Materials
Paper-Towel (T)
Toilet Paper (T)
Liquid Soap (L)
ShoppingAnliaFranco
29.40
29.35
12,000.00
ParkShoppingBarigi
39.10
23.80
6,720.00
BarraShopping
142.20
62.00
9,000.00
BarraShoppingSul
23.72
17.92
5,440.00
BH Shopping
40.88
27.39
8,600.00
30.80
22.44
10,180.00
DiamondMall
9.85
48.24
6,720.00
JundiaShopping
22.98
18.71
3,240.00
MorumbiShopping
60.22
45.93
9,374.40
ParkShopping
28.22
18.64
3,127.00
Ptio Savassi
14.40
11.60
4,420.00
RibeiroShopping
32.26
29.58
9,260.00
9.06
2.14
890.18
29.05
15.27
4,949.60
ShoppingVilaOlmpia
19.32
20.43
3,877.60
VillageMall
21.23
9.45
4,960.00
17.80
14.00
1,350.00
570.49
416.89
104,108.78
Total
69
BarraShoppingSul Complex, with

two office towers and one residential.
70
Message from
the President
Highlights
Multiplan is constantly making effort to implement projects
that respect the environment and promote sustainability. One
example is the BH Eco Shopping project, by BH Shopping, which reuses all the food leftovers generated in the food court for
production of fertilizer. The initiative is the result of a partnership with the companies Locavia (waste management) and
BioIdeias (biotechnology company).
Besides the material from the food court, the initiative also collects green waste from plants that will be thrown away. Both
are collected daily and they go through a selection phase before being directed to Unidade Compacta de Tratamento de Resduos (UCTR) (Waste Treatment Compact Unit) which Works
inside the shopping mall itself where they do the second selection to separate food from other waste.
The material is separated in bales of 100 kilos and put in a belt
with sawdust. After that, it is sent to the Bio Reactor equipment,
where the enzymes produced by BioIdeias company accelerate the decomposition of the food. Quite odorless, the procedure lasts exact 45 minutes and after four days resting the
material is triturated and may be used as organic fertilizer after
three more days.
About the
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2015
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Multiplan
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Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
71
In 2015 the numbers of the project started with 700 kg (0.7 ton) of fertilizer production in the first
month and increased significantly along the year:
The fertilizer it all sent to the shopping mall:
Organic Fertilizer
Production (2015)
Squares
Gardens
Plants
Green
Areas
Indoor
Gardens
Plants
Recovery
BH Shopping
keeps 61,000m2
of green area
around its building.
All the gardens in the

shopping mall are
being treated with the
compound.
Many plants that

were disposable are
now internally
recovered.
0.7
1.5
2.4
3.6
4.0
3.9
3.9
4.5
MAY
JUNE
JULY
AUG
SEP
OCT
NOV
DEC
The innovative project attracted attention from the press, especially spontaneous media. BH Shopping was also visited by three shopping malls of other chains and many other partners who wanted to know the initiative closely.
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Multiplan
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Social
Performance
2014
Waste Disposal
Building
[EN23, EN27]
In 2015 the waste disposal increased if compared to the previous year: from 4,811.91 tons to 5,795.33 tons of waste allocated to recycling; and from 28,435.67 tons to 44,861.51 tons
of waste allocated to sanitary landfill. The main waste aimed
to recycling is: paper, cardboard, plastic, glass, iron, aluminum
and light bulbs. The main waste aimed to sanitary landfill is
construction waste and organic trash.
Some shopping malls allocate part of their waste using
other methods. BarraShopping, for instance, allocates its infectious waste for incineration and autoclaving. In addition,
all the shopping malls send their disposable light bulbs to
a company that is specialized in decontamination and final
destination.
Environmental
Dimension
Having a management committed to sustainability, Multiplan

has, in the shopping malls, areas for the correct waste disposal. Some examples are: Ptio Savassi has a place for disposal
of electronics as TVs, monitors, cell phones, radios, batteries,
CDs, DVDs, wires and light bulbs; BarraShoppingSul, through
its Integrated Management Plan for Solid Waste (PGIRS), offers appropriate allocation for organic and recyclable waste,
including collecting and recycling kitchen oil, paper usage
and biodegradable soap in the restrooms and decontamination of burned light bulbs.
VillageMall recycled 488.19 tons of waste generated in 2015,
which represents around 34% of total waste. In ShoppingVilaOlmpia the implementation of selective collection reduced around 14% the amount of waste sent to sanitary
landfill. In ParkShoppingCanoas, which is being built, all the
construction waste is sent to a company specialized in waste disposal, and they reuse part of it and dispose the other
part, appropriately.
Following the guidelines of National Policy on Solid Waste
(Law 12.305/10) and Selective Waste Collection in Shopping
Malls (Law 12.528/07) Multiplan follows the implementation of the Program of Solid Waste Management (PGRS) in
its buildings.
Materiality
Matrix
2015
Recycling (T)
Summary of GRI
G4 contents
2014
Credits
2015
Sanitary landfill (T)
ShoppingAnliaFranco
444.10
440.92
1,814.15
1,768.85
ParkShoppingBarigi
368.61
390.47
1,518.73
1,350.00
BarraShopping
27.00
615.00
5,210.00
15,141.00
BarraShoppingSul
327.00
450.16
1,378.00
1,416.13
BH Shopping
403.32
327.41
1,845.34
1,783.60
136.81
132.38
1,154.21
1,419.84
DiamondMall
150.00
110.00
1,469.04
1,412.82
JundiaShopping
218.80
203.32
889.70
981.71
1.085.49
1.070.93
3,202.69
3,283.52
ParkShopping
332.00
409.21
1,990.40
1,929.30
Ptio Savassi
97.20
100.99
952.20
895.59
RibeiroShopping
421.06
422.42
1,689.18
1,352.40
135.51
142.18*
504.28
477.24
295.62
261.58
1,385.61
1,514.48
ShoppingVilaOlmpia
203.56
230.09
1,292.74
1,478.88
VillageMall
155.60
488.19
763.40
936.05
10.23
0.08
1,376.00
7,720.00
4,811.91**
5,795.33
28,435.67
44,861.51
MorumbiShopping
Total
72
*The total amount of waste disposed for recycling by Shopping Santa rsula, 142.18 tons, took into consideration an estimated amount of disposed light bulbs 0,19 tons ,
once the building has no precise information on that.
**The total amount of waste for recycling, reported on the Sustainability Report 2014 (4,841.91 tons), is incorrect. Thus, the number was corrected in the Sustainability Report
2015, to 4,811.91 tons.
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Social
Performance
Environmental
Dimension
VillageMall was built in an area near Lagoa da Tijuca, in Rio de

Janeiro. The study on environment impact showed interference by the construction on the fauna and flora around the building. Therefore, the reforestation of the region was made in
order to compensate the trees withdrawals, as stipulated by
environmental agencies.
Restoration and protection

Biodiversity Management
[EN11, EN12, EN13]
Conservation areas
Area
Native Forest
Most Multiplans buildings are not located in protected areas

or have a high rate of biodiversity. The only ones that have
these characteristics are ParkShoppingBarigi, ParkShoppingCanoas and VillageMall.
Located in three conservation areas and next to a native forest, with a total of 36.2 km2, ParkShoppingBarigui is also near
Barigui Park, which has a 1.4km2 area. The park is the habitat of many native animals, as white herons, cavies, southern-lapwings, rufous-collared sparrows, skunks, and the famous
Barigui alligator, a Broad-snouted Caiman that has lived in the
area for many years.
The park is important for the central region of Curitiba because of its large conservation area, which helps the regularization of the quality of air, besides the large lake that contributes for the lowering of Barigui River floods.
[G4-14]
Conservation
Area 1
Conservation
Area 2
Conservation
Area 3
Size Km
14.96
Local
Behind the
building
7.47
South side
10.50
Frontal
3.27
North side
Adjacent Areas
Area
Barigui Park
Size Km2
1.40
ParkShoppingCanoas, which is under construction, is located across from Getlio Vargas Municipal Park also called
Capo do Corvo. The park is considered to be a Conservation Unit and has an area of 22 hectares with more than 123
species of birds.
In 2015 Multiplan strongly invested in the restoration of

two public parks located around its buildings. In Canoas,
where is the construction of ParkShoppingCanoas, Getulio Vargas Municipal Park, that is approximately 70,000m2
big, will have an artificial lake of 4,500m2, decks, a theater
for 400 people, area for childrens entertainment adventure play and ludic play with furniture, a maze, gym equipment for adults, walking trekking, public restrooms, security area, area for Military Brigade, esplanade with water
mirror, three photovoltaic trees for self-sustainable night
illumination, public lightening using LED, new vegetation
plantation in all the intervention area.
In Ribeiro Preto, where Multiplan has a real estate building next to RibeiroShopping, the indoor and outdoor
areas of Nova Aliana Park, 75,000m2 big, are being rebuilt
by the company. The actions include an indoor running
and walking trek which is more than 1,500 meters long
and 3 meters wide, the construction of four interaction
Materiality
Matrix
Summary of GRI
G4 contents
Credits
73
squares, creation of three entrances for access control and

safety and the installation of foot bridges made of ecologic material, to make the interconnection and the use
of the area easier. Besides that, in 2015 RibeiroShopping
distributed to its customers more than 1,200 tree seedlings of the Atlantic Forest biomes.
For the expansion of Ptio Savassi the company had an
environmental license when committed to the control of
emissions by vehicles on diesel, measurements and control of noise and suppression of plant species Eugenia uniflora (01) and Psidium guajava (01). In the expansion project there was a garden in L3 floor included, whose area
corresponds to 880m2 and 17 palm trees were planted
around the shopping mall.
Along the year ParkShoppingCampoGrande, following
the current legislation, continue the maintenance and
control of the replanted area in 2013, which was used as
building site before. At the time 8,276 seedlings of different forest species were planted and 700 seedlings were
replanted.
MorumbiShopping kept landscaping services done since
2010 in the square next to the building land and hires a
gardener to take care of the cleaning and maintenance of
vegetal species. All the activities related to planting, trimming, cleaning, fertilizing and substituting species of small
sizes are done by the shopping mall.
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Materiality
Matrix
[G4-18, G4-19, G4-20, G4-21, G4-23, G4-24, G4-25, G4-26, G4-27]
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
74
Message from
the President
In 2015 Multiplan started the consulting procedure to stakeholders in order to elaborate its Materiality Matrix and knows
the issues better as well as its GRI indexes of higher relevance to its Sustainability Report.
Engaging tools
With the intention of mapping relevant issues for the company and its main stakeholders, Multiplan developed and
used a materiality questionnaire online, following the GRI guidelines, data from Sustainability Report 2014, strategic concepts and general aspects of the business.
The questionnaire approached three great topics Economy/
Products, Environment and Value Chain each one having
seven subjects to be organized from more relevant (1) to least
relevant (7). Thus, the research allowed the analysis of Multiplans opinion and its stakeholders on 21 different issues.
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Definition of stakeholders
For the engagement in the construction of the Materiality
Matrix, four main groups of interest were selected: investors,
suppliers, analysts and employees. The groups were defined
based on the impact on them and through the companies
services and activities and its interests, expectations and capacities were considered.
Material Topics
The elaboration process of the Materiality Matrix resulted in a
chart that shows the four topics considered most relevant by
the stakeholders as well as by the own company distributed
in three great topics:
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
Limit of material topics

Relevant topics
Limit of relevant topics
Investment in
infrastructure
Material topic, out of

the organization
Environment
Environmental
campaigns in the malls
and energy consumption
management
Material topic, in and

out the organization
Value Chain
Donation campaigns
in the malls
Material topic, out of

the organization
Economy/Products
The elaboration of the Materiality Matrix contributed for

the definition of GRI indexes reported in this report.
75
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Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
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Summary of
GRI G4
contents
[G4-32]
Message from
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About the
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Indicator
Highlights
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About
Multiplan
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Governance
Description
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Notes
Credits
Page on the report
STRATEGY AND ANALYSIS

G4-1
Statement from the most senior decision maker of the organization
G4-2
Description of key impacts, risks, and opportunities
ORGANIZATIONAL PROFILE
G4-3
Name of the organization
G4-4
Primary brands, products, and/or services
G4-5
Location of organizations headquarters
83
G4-6
Number of countries where the organization operates
G4-7
Nature of ownership and legal form
G4-8
Markets served
G4-9
Scale of the reporting organization
G4-10
Total number of employees
52
G4-11
Percentage of all employees covered by collective bargaining agreements
63% of the total of employees (7,482), negotiated through collective agreements.
G4-12
Describe the organizations supply chain
As Multiplan is a construction company and Shopping Malls Manager, it does not

have a fixed supplier chain.
G4-13
Significant changes during the reporting period
44
G4-14
Precautionary approach or principle
73
G4-15
Externally developed social charters, principles, or other initiatives to which the organization subscribes or which it endorses
G4-16
Memberships of associations and/or organizations
77
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Indicator
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Economic-Financial
Performance
Social
Performance
Description
Environmental
Dimension
Materiality
Matrix
Summary of GRI
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IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES

G4-17
Entities included in the organizations consolidated financial statements or equivalent documents
45
G4-18
Process for defining the report content and the Aspect Boundaries
74, 75
G4-19
List all the material Aspects identified in the process for defining report content
74, 75
G4-20
Aspect Boundary within the organization
74, 75
G4-21
Aspect Boundary outside the organization
74, 75
G4-22
Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements
There was no reformulation in 2015.
G4-23
Report significant changes from previous reporting periods in the Scope and Aspect Boundaries
There were not relevant changes in 2015.
STAKEHOLDER ENGAGEMENT
G4-24
Provide a list of stakeholder groups engaged by the organization
74, 75
G4-25
Report the basis for identification and selection of stakeholders with whom to engage
74, 75
G4-26
Report the organizations approach to stakeholder engagement, including frequency of engagement by type and by stakeholder
group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process
74, 75
G4-27
Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has
responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised
each of the key topics and concerns
74, 75
REPORT PROFILE
G4-28
Reporting period
G4-29
Date of the most recent previous report (if any)
G4-30
Reporting cycle
78
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Description
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Notes
Page on the report
G4-31
Provide the contact point for questions regarding the report or its contents
4, 83
G4-32
Table identifying the location of information in the report
4, 76
G4-33
Report the organizations policy and current practice with regard to seeking external assurance for the report
GOVERNANCE
G4-34
Report the governance structure of the organization
40
ETHICS AND INTEGRITY

G4-56
Describe the organizations mission or values, codes of conduct and principles relevant to economic, environmental and
social performance, as well as the status of their implementation
Credits
9, 40
ECONOMIC PERFORMANCE
G4-DMA
Management approach
45
G4-EC1
Direct economic value generated and distributed, including revenues, operating costs, employee wages and benefits,
donations and other investments in the community, cumulative profit and payments to providers of capital and governments
45
G4-EC6
Proportion of senior management hired from the local community at significant locations of operation
G4-EC7
Development and impact of infrastructure investments and services supported
50, 58
G4-EC8
Significant indirect economic impacts, including the extent of impacts
50
Multiplan tries to offer opportunities for all kinds of professional from the local
communities, but it does not have a structured policy on this matter.
ENVIRONMENTAL PERFORMANCE
G4-DMA
Management approach
63
G4-EN1
Materials used by weight or volume
69
G4-EN2
Percentage of materials used that are recycled input materials
69
G4-EN3
Energy consumption within the organization
64
79
Message from
the President
About the
report
Indicator
Highlights
2015
About
Multiplan
Corporate
Governance
Description
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Notes
Credits
Page on the report
G4-EN6
Reduction of energy consumption
64
G4-EN7
Reductions in energy requirements of products and services
64
G4-EN8
Total water withdrawal by source
67
G4-EN9
Water sources significantly affected by withdrawal of water
67
G4-EN10
Percentage and total volume of water recycled and reused
67
G4-EN11
Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside
protected areas
73
G4-EN12
Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high
biodiversity value outside protected areas
73
G4-EN13
Habitats protected or restored
73
G4-EN15
Direct greenhouse gas (GHG) emissions (Scope 1)
65
G4-EN16
Energy indirect greenhouse gas (GHG) emissions (Scope 2)
65
G4-EN17
Other indirect greenhouse gas (GHG) emissions (Scope 3)
65
G4-EN19
Reduction of greenhouse gas (GHG) emissions
65
G4-EN22
Total water discharge by quality and destination
68
G4-EN23
Total weight of waste by type and disposal method
72
G4-EN24
Total number and volume of significant spills
G4-EN26
Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the
organizations discharges of water and runoff
68
G4-EN27
Extent of impact mitigation of environmental impacts of products and services
64, 65, 67, 68, 72
There was no significant leakage in 2015
80
Message from
the President
About the
report
Indicator
G4-EN29
Highlights
2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Description
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws
and regulations
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Notes
Page on the report
The concessionary started to charge ParkShopping, since December 2015, monthly

surtax for non-service, following Law n 18.328/1997, which is about the liquid
effluents discharge in the collecting system, and Technical Regulation, CAESB
001/2011.
This sur tax is variable and it depends on fixed standards determined by the law.
The sur tax is calculated and paid monthly to the concessionary. In 2015, the value
was R$ 137,000.00
SOCIAL PERFORMANCE LABOR PRACTICES AND DECENT WORK

G4-DMA
Management approach
51
Multiplan does not have specific policy on deadline for notifications on operational
changes. However, the company tries to inform significant changes, in case they
happen, in due advance, which may be from 1 to 4 weeks (30 days).
For emergencies, ParkShoppingCampoGrande uses a 76 hour-deadline.
For the buildings that have collective work agreements, there are specifications on
minimum advance for prior notices. For other buildings there is no specification,
but the notifications are made according to the current law.
G4-LA4
Minimum notice periods regarding operational changes, including whether these are specified in collective agreements
G4-LA5
Percentage of total workforce represented in formal joint managementworker health and safety committees that help monitor
and advise on occupational health and safety programs
54
G4-LA7
Workers with high incidence or high risk of diseases related to their occupation
54
DiamondMall, BH Shopping and Ptio Savassi: agrment for the concession of two
20-minute-breaks during working hours for all employees (own and outsourced)
who have a 12x36 shift (work 12 hours in a row and rest 36 hours)
G4-LA8
Health and safety topics covered in formal agreements with trade unions
MorumbiShopping: medical tests, pre-employment medical exams, regular and

after dismissal ones, as well as NRs (Governing regulations, from Ministry of Labor
and employment) according to current laws, paid by the company.
ShoppingAnliaFranco: the company offers PAQV (Program of Life Quality) through
private health insurance.
G4-LA9
Average hours of training per year per employee by gender, and by employee category
Credits
53
81
Message from
the President
Indicator
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Description
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Notes
Page on the report
SOCIAL PERFORMANCE HUMAN RIGHTS

G4-DMA
Management approach
54
G4-HR1
Nmero total e percentual de acordos e Total number and percentage of significant investment agreements and contracts that
include human rights clauses or that underwent human rights screening
54
G4-HR2
Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to
operations, including the percentage of employees trained
54
G4-HR3
Total number of incidents of discrimination and corrective actions taken
54
SOCIAL PERFORMANCE LOCAL COMMUNITIES

G4-DMA
Management approach
59
G4-SO1
Percentage of operations with implemented local community engagement, impact assessments, and development programs
58
G4-SO8
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations
There was no fine or non-monetary sanctions in 2015.
SOCIAL PERFORMANCE PRODUCT RESPONSIBILITY

G4-DMA
Management approach
G4-PR1
Percentage of significant product and service categories for which health and safety impacts are assessed for improvement
54
G4-PR5
Results of surveys measuring customer satisfaction
56
G4-PR7
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications,
including advertising, promotion, and sponsorship, by type of outcomes
Cases of non-compliance were not reported in 2015.
Credits
82
Message from
the President
About the
report
Highlights
2015
About
Multiplan
Corporate
Governance
Economic-Financial
Performance
Social
Performance
Environmental
Dimension
Materiality
Matrix
Summary of GRI
G4 contents
Credits
83
Credits
[G4-5, G4-31]
Execution
Multiplan
GRI Technical Content and Editing

Viso Sustentvel www.visaosustentavel.com.br
Jos Pascowitch, Andrea Fumo, Luiza Silva, Silvio Luz.
Graphic Design
S+G Comunicao
Pictures
Multiplan
This publishing is Multiplans responsibility.

Address: Avenida das Amricas, 4.200, 5 e 6 andar
Barra da Tijuca Rio de Janeiro, CEP 22640-102
www.multiplan.com.br
For further information, suggestions, critics or comments,
please contact the Department of Investors Relations through:
55 (21) 3031-5600 or ir.multiplan.com.br/?idioma=enu
www.multiplan.com.br

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sustainability

Message from the President

For more than 40 years Multiplan has been a reference

inancial solidity, maturity and experience. In order to make

campaigns, events, exhibitions and change in the mix. Those

retailers. We also concluded the construction of 3,515 square

Jos Isaac Peres

[G4-28, G4-29, G4-30, G4-31, G4-32, G4-33]

The company owns 50% of Parque Shopping Macei, in

For further questions Multiplan has the

of 4.5% in 2015, compared to

rate of the shopping malls was 98.3% in 2015;

T he company recorded a net

income of R$362.2 million;

I n the first quarter Multiplan (BM&FBOVESPA: MULT3) was included in the

Multiplan Real Estate Development Corporation is one

Identifying markets and locations for the development of

Having a solid path in the national shopping mall market,

The company has a consolidated portfolio that includes

West Zone of Rio de Janeiro,

West Zone of Rio de Janeiro,

Itaim Bibi, South Zone

90% classes A and B

Jardim Anlia Franco, East Zone

91% classes A and B

Vila Olmpia, South Zone

91% AB, 8% C and 1% DE

Cermica, So Caetano do Sul

Jardim Califrnia, Ribeiro Preto

73% classes A and B

Shopping Santa rsula

Higienpolis, Ribeiro Preto

57% classes A e and B

Belvedere, Belo Horizonte

84% classes A and B

Lourdes, Belo Horizonte

90% classes A and B

Shopping Ptio Savassi

Funcionrios, Belo Horizonte

88% classes A and B

Cristal, Porto Alegre

86% classes A and B

91% classes A and B

88% classes A and B

Parque Shopping Macei

Cruz das Almas Macei

Multiplan since the beginning

 pening of the seventh

Mission, Vision and Values

Participation in the sectors associations

New York City Center

Shopping Santa rsula

Parque Shopping Macei

Working Shopping Malls

Subtotal working shopping malls

Subtotal commercial towers

Shopping mall in operation

Institutional Marketing Category - Gold

Shopping Centers Rio de Janeiro

This mall is a landmark in the development of Rio city as well as in the

Number of stores: 524

Shopping Centers Rio de Janeiro

Shopping Centers Rio de Janeiro

T he company recorded a net

I n the first quarter Multiplan (BM&FBOVESPA: MULT3) was included in the

Identifying markets and locations for the development of

pening of the seventh