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Challenge
To ensur e Mobile Operators' compliance with QoS/QoE
limit and target values.
Solution
Benefits
QoS Reporting anywhere via an on-line Dashboard
Monthly QoS Benchmark Reports for public consumption
Monthly QoS audit Reports for Mobile operators
Proactive non-intrusive monitoring platform
Drive tests reduced by 90%, OPEX reduction by 60%
Results
40% reduction in NP related customer complaints within two years
of RPM system implementation.
MNOs were more reactive in dealing with network outages and
service degradations
Nationwide QoS/ QoE improvement
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Case Study:
QoS/QoE Audit
Cote d'Ivoire
The Challenge
With alarming rates of Poor QoS of mobile services complaints
piling up day after in ARTCI complaints center. ARTCI strives to
protect the interest of the consumers and adress the poor QoS
issue.
Reliance on monthly NP reports my MNO, and carrying out outdoor
Drive tests during the day in the capital city-Abidjan where as most
complaints were coming from outside the capital meant that they
were not getting a full grip at the problem at hand, furthermore
waiting a week or more for test results, as was the limitation of their
existing solution, was not an option.
ARTCI s existing tools were expensive to deploy, cumbersome and
required an expert to oversee operation, in addition to taking over
a two to three months to produce results. Clearly this was not
going to deliver the nationwide QoS that ARTCI desired
ARTCI wanted a non intrusive proactive monitoring solution as
against reactive intrusive testing which has failed to address the
QoS issue in the country. It was essential that the solution
benchmarked performance of all MNOs, also with near real-time results
nationwide, not just Abidjan- the capital city.
Regulatory Performance Management (RPM) system is just that
solution.
.
>
Case Study:
QoS/QoE Audit
Cote d'Ivoire
Our Solution
By collecting passively data from the radio, transmission, core
and VAS domains of wireless networks as well as IP and
traditional wire line networks, RPM system empowers the
Regulator with a web-based user interface that acts as a single
point of access to information about network events, capacity,
etc for each mobile network operator.
RPM System
Server web
interface
RPM System
RPM System Server Tower installed in ARTCI Server room located in Abidjan.
>
Case Study:
QoS/QoE Audit
Cote d'Ivoire
The Results
From the commissioning of the system in the presence of the
operators, the QoS status of the MNO's network (five of them) left
nothing to be desired. One of the operators-Operator X, with a total of
3000+ cells in the network had over 1000+cells that failed to meet the
QoS target values. Each operator received a QoS Audit report with the
list of cells "warning cells' to be resolved under two months after which
the said operator would be fined per cell should the problem persist.
After a year of implementing the system, ARTCI has seen reduced
number of warning cells across the nation for the five operators.
As the monthly audit QoS report and the penalty system mechanism
made the MNO's more reactive as MNO's CEM engineers, are
immediately notified of site outages resulting in swift resolution of
the problem.
The level of engagement, excitement and enthusiasm of MNOs, to be the
best in monthly published Benchmark QoS report for the public on
ARTCI website, increased significantly. This also created a level
playing field as operators competed to stay ahead of the pack.
>
Case Study:
QoS/QoE Audit
Cote d'Ivoire
The Future
Almost 50% of operators
around the globe will launch 4G
LTE networks by 2014.
How will regulators efficiently
monitor the associated QoS?
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