[ Project: R&D SDK Project, Start Date:29/01/2016, End Date:04/11/2016]

Filtered Totals: Logged: 155 hours 10 minutes (155.17) Billable: 155 hours 10 minutes (155.17)
R&D SDK Project (AUT Uni)
Date

Who

Description

Task list

Start

End

10:00AM

Billable

Billed

Time

Hours

11:15AM

1 hrs
15
mins

1.25

9:00AM

5:30PM

8 hrs
30
mins

8.50

4:35PM

10:45PM

6 hrs
10
mins

6.17

Week 5:
Meeting with Alistair Morgan (new client from Kpmg).

15/08/2016

Kimberly
Capati

- Wants a really good insight on KPI driven service.

- Kpmg has a newly implemented job management service tool called ServiceNow.
- Alistair wants us to build a KPI Dashboard System.
- We are going to keep the scope down as we don't have much time to complete the second project (test exercise).
- We are going to focus on the Scrum methodology.
- There will be incremental delivery for this project.
- We are basically pulling data from ServiceNow (API), transforming the data and building it on Excel for analytics.
- ETL (Extract, Transform and Load)
- Is it possible to just look at one KPI?
- Running on SQL Server Stack (ServiceNow)
- The team will be at KPMG every week during Thursday.
Week 5:
This is our first day at the KPMG office and we mainly talked about what we are going to do for this project, Alistair's
expectations and how we are going to do the project. We also started on doing our Project Brief document for the project, it
is essentially sort of a proposal document. So, we spent the whole day trying to figure out each section and writing up the
document. In addition, we also set up ourselves on Scrumwise which is a website used for tracking your project, tasks and
etc. Alistair taught us how to use Scrumwise, guided us with our project brief and taught us a little bit of what Scrum
methodology is.

18/08/2016

Kimberly
Capati

20/08/2016

Kimberly
Capati

21/08/2016

Kimberly
Capati

Redid some areas of the project brief as our team discussed earlier some parts that needed to be change. Waiting for
Lucas to finish his part on the brief and for both Lucas and Joni to proofread my part.

7:25PM

11:50PM

4 hrs
25
mins

4.42

22/08/2016

Kimberly
Capati

Compiled our parts in the project brief and rechecked it one last time before I send it to Alistair's and Greig's email.

1:00AM

2:00AM

1 hrs

1.00

Week 5:
I spent the whole day trying to fix up our Scrumwise backlog features and I also wrote some parts of the project brief. Now,
I am just waiting for Joni and Lucas' to proofread the sections I did for the brief and this is to be submitted to Alistair.

Week 6:
We went to KPMG today just to talk to some employees and to talk to Alistair so that he can further explain what he
requires in the brief. Another thing is that we can re-do our project brief in the office based from the feedback that Alistair
gave us on Tuesday.
Notes for today:
- Benefits and Disbenefits should be business centric.
- KPI that we are sort of looking at is lead time.
- Project brief is all about Service Desk.
- Project Objectives - Deliver a KPI Dashboard or I.T. Management/user, Business Case, what results
- Project Deliverables - Develop a solution, be more generic
Out of scope - assumptions
Automation of ETL
Time constraints
- Organisation Chart - Prince 2 and Scrum are different
- No need for Project Assurance
1 of 4

24/08/2016

Kimberly
Capati

- Greig & Brendan - senior supplier

- Zak - product owner (what are we delivering, benefits, why are we doing this)
- Alistair - senior user
- No project manager just scrum master
- Dashboard - how is service desk performing
- Benefits - dont care about fostering relationship more about why are we choosing this project, what is the value?
- By getting better visibility, we are getting more opportunity
- Service level agreements - important e.g. eAudit p1 issue need to be resolve within 30 minutes. Ensures that the making
tool is available to clients so that it wont be down and that KPMG doesn't loose money because of this. Also, more
productive and effective. SLA - 4 hours but was fixed within 40 minutes (beat SLA), people then understand the value that
KPMG delivers and more than they expected. Kpmg wants continuous improvement and to be able to deliver a high level
of value and consistency.
- Disbenifits
- KPI - you get what you measure. e.g. measure key stroke for performance.
e.g. change management e.g. scrumwise added to helpdesk.
- Picture of Scrum plan in timescale
- SN --> ETL (Extract, Transform and Load) --> Presentation, Logic and Data Layer (Datamart - taking data in and out) -->
Dashboard solution

9:00AM

3:50PM

6 hrs
50
mins

6.83

9:00AM

6:30PM

9 hrs
30
mins

9.50

4:00PM

5:00PM

1 hrs

1.00

10:30AM

11:30AM

1 hrs

1.00

*Scrum methodology
*Approach to QA
*Project Plan (including milestones and deliverables)
Week 6:
Went to KPMG again today and we had a meeting with Alistair and Zak with regards to our whole project plan and so as
the project brief. We have finalised our project brief today and asked them both to sign it. We still need to get Greig and
Brendan's signature for our project brief. We also managed to add some more backlog features into Scrumwise as we
understood the client's requirements from the meeting this morning. A decomposition has been done on the whiteboard
and we also started our star schema diagram as this would serve as a guideline for our table names and attributes on our
database. I also had a meeting with Alistair at the end of the day just to get more of an understanding for our project.

25/08/2016

Kimberly
Capati

29/08/2016

Kimberly
Capati

Notes for today:

- First call fix (first point of contact rather than escalating it to higher level support or to someone else, within one hour)
This is the KPI that we are going to develop for the dashboard.
- We are aiming for a sprint review every 2 weeks and it is okay if we dont make the 2 week mark.
- Data out, put data model and have a KPI dashboard.
- First increment would be an Excel prototype.
- Is there a checkbox on ServiceNow in order to determine whether it is a first call fix or not?
- First call fix into two types: phone and email
- First prototype in a bar graph
- Different categories - people, time, whether it is an FCF or not
- Who calls a lot
- To Do:
*Backlog = need to fix numbering, add description and add estimates
*Data Model Design
*Dashboard Design
First week of mid-semester break:
We made some final touches to our Kpmg project brief and I printed some copies for the proposal/presentation tomorrow.
We had our proposal with Gisela, Stephen and Greig at AUT. So far, so good, they just advised us on making our project
brief and our project plan clear and having all the dates and tasks in. They also wanted us to further define what the whole
project is about and what the end product will look like.

30/08/2016

2 of 4

Kimberly
Capati

Notes:
- We need to be more precise of the term dimensional data (What is it?)
- Design of the database in the backlog and user stories needed so that they can understand it better. More specific.
- Acceptance tests.
- Describe the prototypes.
- Be clear with the plan/explain/describe.
- User requirements document.
- Handover document, what is expected by your client.

- Poster is due on the 1st of November.

- 4th or 11th of November for the portfolio.
- Part A and Part B folders, 1 poster, 1 reflective report (project disruption).
01/09/2016

Kimberly
Capati

14/09/2016

Kimberly
Capati

14/09/2016

Kimberly
Capati

First week of mid-semester break. (Thursday at KPMG office):

9:00AM

6:30PM

9 hrs
30
mins

9.50

7:30PM

8:55PM

1 hrs
25
mins

1.42

10:00PM

11:00PM

1 hrs

1.00

8:30AM

5:00PM

8 hrs
30
mins

8.50

8:30AM

5:00PM

8 hrs
30
mins

8.50

9:50AM

12:20PM

2 hrs
30
mins

2.50

8:30AM

5:00PM

8 hrs
30
mins

8.50

6:40PM

8:45PM

2 hrs
5 mins

2.08

5:00PM

7:20PM

2 hrs
20
mins

2.33

8:30AM

5:00PM

8 hrs
30
mins

8.50

Week 7:
I checked and updated some of our tables and researched on how we are going to connect our database to excel in order
to display some sort of graph and table for our first prototype.
Week 7:
A skype meeting was held to discuss about our first deliverable for this project, how we are going to deliver and present
this in the meeting tomorrow. We also checked our project's progress and updated our backlog items on Scrumwise.
Week 7:

15/09/2016

Kimberly
Capati

22/09/2016

Kimberly
Capati

25/09/2016

Kimberly
Capati

29/09/2016

Kimberly
Capati

01/10/2016

Kimberly
Capati

04/10/2016

Kimberly
Capati

Today is the day for our sprint review, sprint retrospective and sprint planning. We presented our first prototype to our
client, Alistair Morgan and to the other employees of KPMG, Brendan Marmont, Nicola Duncan and Davinia Sheward. Our
supervisor came along to the sprint review as well. Our first prototype is all about the count and comparison of the first call
fix (FCF) and non FCF. A graph and a table was displayed on excel through a pivot chart which was connected to our
database on sql server. After the sprint review and sprint retrospective, we went through with our sprint planning for our
second prototype and Alistair taught us how to estimate our time for our backlog items by playing planning poker and we
discussed what product backlog items we are going to include for our second prototype.
Week 8:
We recreated, renamed and inserted the necessary tables on MS Visual Studio for consistency purposes. We also started
populating our tables. Our data dictionary, star schema diagram and document for our first prototype have been finalised,
approved and signed off by the client.
Week 8:
Just spent the day working on our project via Microsoft Visual Studios and researched on how we are going to achieve our
Prototype 2 plus how to make it more presentable through Excel.
Week 9:
We spent the whole day updating our tables and populating them as well. We are also on the process of upskilling on
Wordpress as we are planning to use this for our project documents. Lastly, we have started creating our website on
Wordpress.
Week 9:
I fixed the website a bit and researched more about Wordpress. I also watched a few tutorials on Youtube with regards to
this to upskill myself.
Week 10:
I had a play around with excel's features and was trying to customise the graphs that we are planning to show for our
second prototype. I have also updated the folders names and some of the documents.
Week 10:
We had our Sprint 2 review this week for our second prototype. We managed to also fix and update our documentation
for both prototype 1 and prototype 2. The database instructions is also in progress as of the momment.

06/10/2016

3 of 4

Kimberly
Capati

During the sprint review at 1.30pm, we showed Nicola, Greig and Zak what we did the past few weeks to develop our
second prototype. Although this wasn't entirely finished, the second prototype we have done is much better, more
accurate and presents relevant information compared to the first prototype. We have all agreed to stop it at this point and
not continue sprint 3 as we are running out of time and still needed to complete the necessary documents required for

AUT.
We also need to setup a meeting with Greig next week to talk about tidying up our project for KPMG and also talk about
the requirements for AUT.
12/10/2016

Kimberly
Capati

We had a meeting with Greig today regarding our final requirements for rnd. He gave us some piece of advice with
regards to how we are going to do our poster, reflective reports, portfolio and final presentation.

1:30PM

2:00PM

30
mins

0.50

13/10/2016

Kimberly
Capati

Today, I started working on my tasks for our handover documents for Zak and also i did little bit of the project outline
document for Gisela which needs to be submitted on the 21st of October.

8:15AM

12:45PM

4 hrs
30
mins

4.50

19/10/2016

Kimberly
Capati

I am just working on fixing our folders and ensuring that we have all the documents and AUT requirements in place for our
portfolio.

2:20PM

9:15PM

6 hrs
55
mins

6.92

Other than that, I also started on working on the content of our poster.
21/10/2016

Kimberly
Capati

Today, I am doing the content for our poster. To be honest, I find it really difficult on ensuring that only the important stuff is
on our poster and I am still unsure on how we can fit two projects into one poster.. I will discuss this with my team mates
today and see whether they have any ideas on how to do that

6:00PM

9:35PM

3 hrs
35
mins

3.58

22/10/2016

Kimberly
Capati

Working on our poster content today so that we can get it printed tomorrow.

11:05AM

9:30PM

10 hrs
25
mins

10.42

30/10/2016

Kimberly
Capati

Still working on the last parts of our poster and after doing that, we are going to get it printed at Lucas' friends' printing
shop since we can't get it printed at Printsprint anymore since it was too late and they don't open on the weekends as well.

4:00PM

9:50PM

5 hrs
50
mins

5.83

31/10/2016

Kimberly
Capati

I was working on our portfolio since our poster is done now and i did some parts on my reflective report today.

4:30PM

11:20PM

6 hrs
50
mins

6.83

01/11/2016

Kimberly
Capati

It is our poster presentation day today and we just prepared for our presentation and our presentation was scheduled at
10.30am today.

8:30AM

12:30PM

4 hrs

4.00

01/11/2016

Kimberly
Capati

I am still currently working on my reflective report which is due on Friday. I have finished my part on the portfolio and
waiting for Joni to see if she has also done her part so that we can finally check it before submitting it on Friday.

3:30PM

11:00PM

7 hrs
30
mins

7.50

02/11/2016

Kimberly
Capati

Worked on my reflective report. I am trying to finish it today so that I can finally put mine in the portfolio. I also told my team
mates to try and finish theirs tonight so that we can put everything in at the same and it is ready way ahead of the due
date.

8:30AM

3:20PM

6 hrs
50
mins

6.83

03/11/2016

Kimberly
Capati

I completed the rest of the parts left on my reflection, proofread it and printed it out to submit on Friday.

4:55PM

10:40PM

5 hrs
45
mins

5.75

Generated for Kimberly Capati at 2:09AM 04/11/2016

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4 of 4

Total

155 hours 10 minutes

155.17

Billable Time

155 hours 10 minutes

155.17