Bizmanualz Sample from the Banking Management Policies and Procedures Manual

includes
an example policy, procedure, a list of topics, forms and job descriptions
Banking Management Policies and Procedures Manual

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These Banking Procedures will assist retail banking facilities in preparing

a Standard Operating Procedures (SOP) Manual for their small to
medium-size banks. It can be customized to fit your bank staff and
operations. The content also supplements Bizmanualz core procedures
manuals for Accounting and Human Resources. The Banking
Procedures cover the key functions of retail banking including demand
deposit transactions, credit card ATM processing, teller operations and
wire transfers

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Over 90 pages of
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10 Banking Policies and
Procedures
10 Corresponding Forms
How To Manual Preparation
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Sample Policy from Banking Management Policies and

Procedures

Document ID
BNK 103
Revision
0.0
Effective Date
mm/dd/yyyy

Title
FUNDS AVAILABILITY AND STOP
PAYMENTS
Prepared By
Preparers Name/Title
Reviewed By
Reviewers Name/Title
Approved By
Final Approvers Name/Title

Print Date
mm/dd/yyyy
Date Prepared
mm/dd/yyyy
Date Reviewed
mm/dd/yyyy
Date Approved
mm/dd/yyyy

Title:BNK103 FUNDS AVAILABILITY AND STOP PAYMENTS

Policy:

To provide funds in the form of cash deposits, wires, and ABC Bank checks to the
customer in a timely manner, and to provide the customer the option of stopping
payment of a check at the customers request.

Purpose:

To outline the guidelines for determining the availability of funds, and explain the
procedures for stopping payment of a check.

Scope:

Funds Availability guidelines apply only to basic checking and savings accounts
and only to check deposits or items payable as cash items. Other accounts such as
Money Market Accounts, Certificates of Deposit, Individual Retirement
Accounts, etc., may have more specific guidelines, which are to be provided to

Bizmanualz Sample from the Banking Management Policies and Procedures Manual

includes
an example policy, procedure, a list of topics, forms and job descriptions

the customer at the time of opening an account. Stop payments apply to checking
accounts.
Definition:

Business days include each day the bank is open for business. Saturdays,
Sundays, and holidays are not considered business days.

Procedure:

1.0 FUNDS AVAILABILITY

1.1

The first business day after the day funds in the form of cash, wires, ABC Bank checks,
and most other checks are deposited, they will be made available to the customer for
withdrawal in most instances. Automatic or direct deposits will be available the day they
are received.

1.2

The date of deposit will be the same day of a deposit received at the bank before closing,
at an Automated Teller Machine owned or operated by ABC Bank prior to 3:00 p.m., or
in the night depository before the posted cut-off time. If, in any circumstances, the
deposit is other than these, the date of deposit will be the following business day.

1.3

In some circumstances (see below) the customers deposit may not be available until a
later date. This will necessitate a hold being placed on the funds. The customer should
be immediately notified if the funds are not available. If the customer has already left the
bank, he or she will need to be mailed a notice stating the reason the funds are being
delayed, the amount of funds not available, and the date the delay will be released.
Examples of when the funds may not be immediately available include:

The bank has reasonable cause to believe a check deposited by the customer will
not be paid

The total amount of checks deposited to a customers account is more than $3,500

A check returned unpaid is redeposited

The account has a history of excessive overdrafts

1.4

Unexpected emergencies, such as temporary communication or computer failures, may

also delay the availability of funds.

1.5

Complete BNK103 Ex1 Hold Card, if a hold needs to be placed on the account.

2.0 STOP PAYMENTS

2.1

Stop payments are a service provided to the customer in the event the customer does not
want a check he or she has written to be paid. It is important to place the stop payment
information on the account as quickly as possible to prevent losses.

2.2

Inform the customer that his or account will be charged $15.00 for this service.

2.4

The following information must be obtained from the customer and placed on BNK103
Ex 2 Stop Payment Form:

Bizmanualz Sample from the Banking Management Policies and Procedures Manual

includes
an example policy, procedure, a list of topics, forms and job descriptions

Customers name, address, and a telephone number where the customer can be
reached during banking hours.

Account number

Check number

Date of the check

Who the check is made payable to

Amount of the check

Reason for the stop payment

2.5

This information needs to be placed on the account and given to the bookkeepers.

2.6

The customer will need to sign the stop payment form within ten business days. The stop
payment will be placed on the account for six months.

2.7

If the customer would like to release the stop payment, they need to come in the bank and
sign a release. It is important that the customer understands that by signing the release,
he or she has agreed to allow the check to be paid.

Revision History:
Revision
0

Date

Description of changes

mm/dd/yy Initial Release

yy

Requested By

Bizmanualz Sample from the Banking Management Policies and Procedures Manual

includes
an example policy, procedure, a list of topics, forms and job descriptions

]BNK103 Ex1 HOLD CARD

Account Name:

Account Number:

Amount of hold:$

Release Date:

Reason for hold:

Other Information:

Employees Signature

Date

Approving Supervisors Signature

Time

NOTE: Your account will be charged $15.00 for this service.

Bizmanualz Sample from the Banking Management Policies and Procedures Manual

includes
an example policy, procedure, a list of topics, forms and job descriptions

BNK103 Ex2 STOP PAYMENT FORM

Customers Name:

Account Number:

Amount:$

Check Number:

Check made payable to:

Check date:

Release date:

Reason for stop payment:

Reissued? r YES r NO

If so, check number and date:

Other Information:

Customers Signature

Date

Information placed on customers account? r YES r NO

Employees signature

Date

Approving Supervisors Signature

Time

Bizmanualz Sample from the Banking Management Policies and Procedures Manual

includes
an example policy, procedure, a list of topics, forms and job descriptions

Banking Management Policies and Procedures Manual:

10 Prewritten Policies and Procedures
1. ATM Card or VISA Debit CardLine of Credit
2. Foreign Currency
3. Funds Availability
4. Incoming and Outgoing Collections
5. Lost Stolen Checks, ATM Cards and
NS Funds

6. Opening and Closing Accounts

7. Teller Transactions
8. Wire Transfers
9. Bank Security
10. Guard Force Management

10 Prewritten Forms and Records

1.
2.
3.
4.
5.

Hold Card
Stop Payment Form
Lost/Stolen Form
Closing Form
Photocopy Request Form

6. Change of Address Form

7. Wire Transfer Form
8. Recurring Wire Transfer Form
9. Key Issue Policy
10. Special Incident Report Form