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EHP7 for SAP ERP

6.0
September 2013
English

Returns and Complaints


(111)
Building Block Configuration Guide

SAP AG
Dietmar-Hopp-Allee 16
69190 Walldorf
Germany

SAP Best Practices

Returns and Complaints (111): Configuration Guide

Copyright
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names, screen titles, pushbuttons as well as menu names, paths and
options.
Cross-references to other documentation.

Example text

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EXAMPLE TEXT

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words of a programming language, when surrounded by body text, for
example, SELECT and INCLUDE.

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Contents
Returns and Complaints........................................................................................................... 5
1

Purpose............................................................................................................................. 5

Preparation........................................................................................................................ 5
2.1

Prerequisites............................................................................................................ 5

Configuration..................................................................................................................... 5
3.1

Defining Billing Types..............................................................................................5

3.2

Assigning Billing Type to Sales Order Type.............................................................6

3.3

Assigning Blocking Reason for Billing Types...........................................................6

3.4

Assigning Sales Area to Sales Document Type.......................................................7

3.5

Defining Item Category............................................................................................ 7

3.6

Assigning Item Category..........................................................................................8

3.7

Defining Schedule Line............................................................................................9

3.8

Assigning Schedule Lines......................................................................................10

3.9

Copying Controls Sales Document Delivery Type (Header / Item).....................10

3.10

Defining Delivery Item Category............................................................................11

3.11

Copying Controls Sales Document Billing Type (Header/Item)...........................12

3.12

Copy Control: Delivery Document LR to Billing Document YBRE..........................13

3.13

Assigning Requirements Types.............................................................................14

3.14

Assigning Incompletion Procedures to YBRE........................................................15

3.15

Copy Control: Sales Document to Billing Document YBRE...................................15

3.16

Assigning Output Determination Procedures (Billing Docs)...................................17

3.17

Assigning Output Determination Procedures (Sales Docs)...................................18

Master Data..................................................................................................................... 18
4.1

Creating Condition Records BA00.........................................................................18

4.2

Creating Condition Records RD00.........................................................................19

SAP SE

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Returns and Complaints


1 Purpose
This configuration guide provides the information you need to set up the configuration of this
building block manually.
If you do not want to configure manually and prefer an automated installation process using
the SAP Best Practices Installation Assistant and other tools, refer to the SAP Best Practices
Quick Guide.

2 Preparation
2.1 Prerequisites
Before you start installing this building block, you must install prerequisite building blocks. For
more information, see the Building Block Prerequisite Matrix (Prerequisites_Matrix_[xx]_[yy]_
[zz].xls; the placeholder [xx] depends on the SAP Best Practices version you use, for
example, BL refers to the SAP Best Practices Baseline Package, [yy] depends on the
language version, for example, EN for English language, and [zz] depends on the country
version, for example, PK for Pakistan: Prerequisites_Matrix_BL_EN_PK.xls). This document
can be found in the SAP Best Practices documentation package in the folder ..\
[xx]_[zz]\Documentation\; ([xx] depends on the SAP Best Practices version and [zz] depends
on the country version).

3 Configuration
3.1 Defining Billing Types
Use
In this activity, you define billing types.

Procedure
1. Access the activity using the following navigation option:
Transaction code

VOFA

IMG menu

Sales and DistributionBillingBilling DocumentsDefine Billing


Types

2. In the Choose Activity dialog box, double-click Define Billing Types.


3. On the Change View Billing: Document Types: Overview screen, choose New Entries.
4. On the New Entries: Details of Added Entries screen make the following entries:
Field name

Description

User action and values

Billing Type

YBRE

Description

Credit for Returns

No.range int.assgt.

19

SD document categ.

Transaction group

SAP SE

Comment

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Invoice list type

LG

Statistics

Rel.for rebate

Cancell.billing type

S2

AcctDetermProc.

KOFI00

Acc. det. pay. cards

A00001

Output determ.proc.

V10000

Application

V3

Output Type

RD00

Header partners

FK

Item partners

FP

TextDetermProcedure

03

Text determ.proc.itm

04

5. Choose Save.

Result
Billing types are defined.

3.2 Assigning Billing Type to Sales Order Type


Use
This activity defines the sales document type.

Procedure
1. Access the activity using the following navigation option:
Transaction code

VOV8

IMG menu

Sales and DistributionSalesSales DocumentsSales


Document HeaderDefine Sales Document Types

2. On the Change View Maintain Sales Order Types: Overview screen, choose Order Type
YBRE, and choose Details.
3. On the Change View Maintain Sales Order Types: Details screen make the following
entries:
Field name

Description

Dlv-rel.billing type

User action and values

Comment

YBRE

Credit for Returns

4. Choose Save.

Result
The sales document type is defined.

3.3 Assigning Blocking Reason for Billing Types


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Use
In this activity, you assign blocking reasons to billing types.

Procedure
1. Access the activity using the following navigation option:
Transaction code

SPRO

IMG menu

Sales and DistributionBillingBilling DocumentsDefine


Blocking Reason For Billing

2. In the Choose Activity dialog box, double-click Assign blocking reasons to billing types.
3. On the Change View Billing: Blocking Reasons: Overview screen, choose New Entries.
4. On the New Entries: Details of Added Entries screen make the following entries:
Block

Block Description

Bill. Type

Billing Type

08

Check Credit Memo

YBRE

Credit for Returns

5. Choose Save.

3.4 Assigning Sales Area to Sales Document Type


Use
This activity assigns the sales area to the sales document type.

Procedure
1. Access the activity using the following navigation option:
Transaction code

OVAZ

IMG menu

Sales and DistributionSalesSales DocumentsSales


Document HeaderAssign Sales Area to Sales Document Types

2. In the Choose Activity dialog box, double-click Assign sales order types permitted for
sales areas.
3. On the Change View Sales Documents: Allowed Order Types per Sales Org.: Overview
screen, choose New Entries.
4. On the New Entries: Details of Added Entries screen make the following entries:
Field name

Description

User action and values

Comment

Ref.S

1000

Dom. Sales Org

RefD

10

Direct Sales

Div

10

Product Division 10

SaTy

YBRE

RMA Request

5. Choose Save.

Result
The sales area has been assigned to the sales document type.

3.5 Defining Item Category


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Use
In this activity, you define the item category YBEN, Standard Item.

Procedure
1. Access the activity using the following navigation option:
Transaction code

VOV7

IMG menu

Sales and DistributionSalesSales DocumentsSales


Document ItemDefine Item Categories

2. On the Change View Maintain Item Categories: Overview screen, choose New Entries.
3. On the New Entries: Details of Added Entries screen make the following entries:
Field name

Description

User action and values

Item category

YBEN

Description

Standard Item

Billing Relevance

Pricing

Sched.Line Allowed

Selected

Returns

Selected

Wgth/Vol.Relevant

Selected

Determine Cost

Selected

Incompletion Proced.

20

PartnerDetermProced.

TextDetermProcedure

01

Item Cat.Stats.Group

Screen Seq. Grp

Comment

4. Choose Save.

Result
The item category YBEN is defined.

3.6 Assigning Item Category


Use
This activity assigns item categories.

Procedure
1. Access the activity using the following navigation option:
Transaction code

VOV4

IMG menu

Sales and DistributionSalesSales DocumentsSales


Document ItemAssign Item Categories

2. On the Change View Item Category Assignment: Overview screen, choose New Entries.
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3. On the New Entries: Details of Added Entries screen make the following entries:
Field name

Description

User action and values

Sales Doc.Type

Comment

YBRE

Item cat.group
Item usage

TEXT

Item category

RETX

4. Choose Save.
5. Choose Back.
6. Repeat steps 2 to 5 for the following entries:
Sales Doc. Typ

Item cat.group

ItemCat-HgLvItm

YBRE

BANS

YBEN

YBRE

DIEN

REX

YBRE

DIEN

YBRE

LEIH

YBRE

LEIH

YBRE

NORM

YBRE

NORM

YBEN
YBEN

Item category

Manual item cat

REX
LAN

YBEN

LAN

YBEN

YBEN
YBEN

YBEN

Result
The item categories are assigned.

3.7 Defining Schedule Line


Use
In this activity, you define a schedule line category.

Procedure
1. Access the activity using the following navigation option:
Transaction code

VOV6

IMG menu

Sales and DistributionSalesSales DocumentsSchedule


LinesDefine Schedule Line Categories

2. On the Change View Maintain Schedule Line Categories: Overview screen, choose
New Entries.
3. On the New Entries: Details of Added Entries screen make the following entries:
Field name

Description

User action and values

Sched.line.cat.

YN

Description

Returns (653)

Movement Type

653

Item rel.f.dlv.

Selected

Comment

GD returns unrestr.

4. Choose Save.
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Result
The schedule line category is defined.

3.8 Assigning Schedule Lines


Use
This activity assigns schedule lines.

Procedure
1. Access the activity using the following navigation option:
Transaction code

VOV5

IMG menu

Sales and DistributionSalesSales DocumentsSchedule


LinesAssign Schedule Line Categories

2. On the Change View Assign Schedule Line Categories: Overview screen, choose New
Entries.
3. On the New Entries: Details of Added Entries screen make the following entries:
Field name

Description

User action and values

Item category

YBEN

PropSchdLneCat.

YN

Comment

4. Choose Save.

Result
The schedule lines are assigned.

3.9 Copying Controls Sales Document Delivery Type


(Header / Item)
Use
This activity copies controls from sales document to delivery type.

Procedure
1. Access the activity using the following navigation option:
Transaction code

VTLA

IMG menu

Logistics ExecutionShippingCopying ControlSpecify Copy


Control for Deliveries

2. On the Display View Header: Overview screen, choose Display Change.


3. Choose New Entries.
4. On the New Entries: Details of Added Entries screen make the following entries:
Field name

User action and values

Comment

From SalesDoc Type

YBRE

RMA Request

Target delivery type

LR

Returns Delivery

SAP SE

Description

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Order requirements

001

Header

Combination requirmt

051

Combination

Header Data

001

Header

5. Choose Back.
6. Choose the row you just created, and then in the Dialog Structure pane, double-click
Item.
7. On the Change View Item: Overview screen, choose New Entries.
8. On the New Entries: Details of Added Entries screen make the following entries:
Sales
doc.
type

Tgt
Del.
Type

Item
category

Order
requirements

Item
data

Item
Ext.
System

Business
data

Update
document
flow

Pos./neg.
quantity

YBRE

LR

REN

101

101

000

YBRE

LR

RENN

101

101

000

YBRE

LR

REQ

101

101

000

YBRE

LR

RETX

102

101

000

YBRE

LR

REU

101

101

000

YBRE

LR

REX

102

101

000

YBRE

LR

REZ

101

101

000

YBRE

LR

YBEN

101

101

000

9. Choose Save.

Result
Controls from sales order YBRE to delivery type LR are copied.

3.10 Defining Delivery Item Category


Use
This activity defines the delivery item category.

Procedure
1. Access the activity using the following navigation option:
Transaction code

0VLP

IMG menu

Logistics ExecutionShippingDeliveriesDefine Item Categories


for Deliveries

2. On the Change View Delivery item categories: Overview screen, choose New Entries.
3. On the New Entries: Details of Added Entries screen make the following entries:
Field name

User action and values

Comment

Item Category

YBEN

Standard Item

Document cat

Returns delivery for order

Check quantity 0

Note about the situation

SAP SE

Description

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StLocation required

Selected

Determine SLoc

Selected

TextDetermProced
ure
AutoBatchDeterm

ItemCat.stat.group

01

4. Choose Save.

Result
The delivery item category is defined.

3.11 Copying Controls Sales Document Billing Type


(Header/Item)
Use
This activity copies controls.
The standard copy control routine (153) is copied to a new routine (953) with the field LGORT
(Storage Location) commented out.
This is done to allow the picking determination table to derive the returns storage location on
the returns delivery, and not the storage location from the original document.
This storage location (1060) is set to be Non-MRP relevant in customizing transaction OMIR
excluding the storage location stock from MRP.
Materials in this location cannot be used for other requirements. The consideration behind this
is that many materials can be returned requiring that they be extended to storage location
1060 in transaction MMSC. The Non MRP Relevant indicator (1) then defaults verses having
to manually assign thus eliminating the potential error that the materials could be used for
other requirements.

Procedure
1. Access the activity using the following navigation option:
Transaction code

VTAF

IMG menu

Sales and DistributionSalesMaintain Copy Control for Sales


Documents

2. In the Choose Activity dialog box, double-click Copying Control: Billing Document to
Sales Document.
3. On the Display View Header: Overview screen, choose Display Change.
4. Choose New Entries.
5. On the New Entries: Details of Added Entries screen make the following entries:
Field name

User action and values

Comment

Target SalesDocTyp

YBRE

RMA Request

Source Bill. Type

F2

Invoice

DataT

052

Billing doc.header

DataT

103

Bill.bus.header.data

SAP SE

Description

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DataT

003

Bill.header partner

Copying
requirements

021

Billing Header

6. Choose Back.
7. Choose the row you just created, and then in the Dialog Structure pane, double-click
Item.
8. On the Change View Item: Overview screen, choose New Entries.
9. On the New Entries: Details of Added Entries screen make the following entries:
Field name

Description

User action and values

Comment

Target SalesDocTyp

YBRE

RMA Request

Source Bill. Type

F2

Invoice

Item Category

TAN

Standard Item

DataT

153

Item from BillDoc

DataT

104

Bill.bus.item data

DataT

004

Bill.item partner

Bl.pl

Copying
requirements

303

Update document
flow

Pricing type

Always an item

10. Choose Save.

Result
Controls are copied.

3.12 Copy Control: Delivery Document LR to Billing


Document YBRE
Use
This task allows you to maintain copy control for delivery document to Billing document.

Procedure
1. Access the activity use the following navigation option:
Transaction code

VTFL

IMG menu

Sales and DistributionBillingBilling DocumentsMaintain


Copying Control for Billing DocumentsCopying control: Delivery
document to billing document

2. On the Display View Header: Overview screen, choose Display Change.


3. Choose New Entries.
4. On the New Entries: Details of Added Entries screen make the following entries:
Field name
SAP SE

Description

User action and values

Comment
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Target Bill. Type

YBRE

Credit for Returns

From Delivery Type

LR

Returns Delivery

Copying
requirements

003

Header/dlv.-related

Assignment Number

Reference number

Copy item number

Selected

5. Choose Back.
6. Choose the row you just created, and then in the Dialog Structure screen area, doubleclick Item.
7. On the Display View Item: Overview screen, choose New Entries.
8. On the New Entries: Details of Added Entries screen make the following entries:
Target Bill.
Type

From
Delivery
Type

Item
Category

Order
require
ments

Data
VBRK/V
BRP

Billing
quantity

Pos./neg.
quantity

Pricing
type

YBRE

LR

REN

004

002

YBRE

LR

RENN

004

002

YBRE

LR

REQ

004

002

YBRE

LR

RETX

004

002

YBRE

LR

REU

004

002

YBRE

LR

REX

004

002

YBRE

LR

REZ

004

002

YBRE

LR

YBEN

004

001

9. Choose Save.

Result
Copy control logic is defined.

3.13 Assigning Requirements Types


Use
This activity assigns requirements types.

Procedure
1. Access the activity using the following navigation option:
Transaction code

OVZI

IMG menu

Logistics ExecutionShippingBasic Shipping Functions


Availability Check and Transfer of RequirementsTransfer of
RequirementsDetermination of Requirements Using Transaction

2. On the Change View Assignment of Requirements Types to Transaction: Overview


screen make the following entries:
Item category
SAP SE

YBEN
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MRP Type
Reqmts type
3. Choose Save.

Result
Requirements types are assigned.

3.14 Assigning Incompletion Procedures to YBRE


Use
This activity assigns incompletion procedures to YBRE.

Procedure
1. Access the activity using the following navigation option:
Transaction code

VUA2

IMG menu

Sales and DistributionBasic FunctionsLog of Incomplete


ItemsAssign Incompleteness Procedures

2. In the Choose Activity dialog box, double-click Assign procedures to the sales document
types.
3. In the YBRE row, make the following entry:
SaTy

Proc.

YBRE

14

4. Choose Save.

Result
Incompletion procedures for YBRE are assigned.

3.15 Copy Control: Sales Document to Billing


Document YBRE
Use
This task allows you to maintain copy control for Sales document to Billing document.

Procedure
1. Access the activity using the following navigation option:
Transaction code

VTFA

IMG menu

Sales and DistributionBillingBilling DocumentsMaintain


Copying Control for Billing Documents Copying control: Sales
document to billing document

2. On the Display View Header: Overview screen, choose Display Change.


3. Choose New Entries.
4. On the New Entries: Details of Added Entries screen make the following entries:
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Field name

Returns and Complaints (111): Configuration Guide


Description

User action and values

Comment

Target Bill. Type

YBRE

Credit for Returns

From SalesDoc
Type

KR

Consignment Returns

Copying
requirements

001

Header/order-related

Copy item number

Selected

5. Choose Back.
6. Choose the row you just created, and then in the Dialog Structure screen area, doubleclick Item.
7. Choose New Entries.
8. On the New Entries: Details of Added Entries screen make the following entries:
Field name

User action and values

Comment

Item Category

KRN

Consignment Returns

Copying
requirements

002

Item/order-related

Data VBRK/VBRP

002

Ord-rel.credit memo

Billing quantity

Pos./neg. quantity

Pricing type

9. Choose Save.
10. Choose Back.
11. On the Change View Header: Overview screen, choose New Entries.
12. On the New Entries: Details of Added Entries screen make the following entries:
Field name

Description

User action and values

Comment

Target Bill. Type

YBRE

Credit for Returns

From SalesDoc Type

RM

Copying requirements

001

Copy item number

Selected

Header/order-related

13. Choose Back.


14. Choose the row you just created, and then in the Dialog Structure screen area, doubleclick Item.
15. Choose New Entries.
16. On the New Entries: Details of Added Entries screen make the following entries:
Field name

User action and values

Comment

Item Category

REN

Standard Item

Copying requirements

002

Item/order-related

Data VBRK/VBRP

002

Ord-rel.credit memo

Billing quantity

Pos./neg. quantity

SAP SE

Description

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Pricing type

17. Choose Save.


18. Choose Back.
19. On the Change View Header: Overview screen, choose New Entries.
20. On the New Entries: Details of Added Entries screen make the following entries:
Field name

Description

User action and values

Comment

Target Bill. Type

YBRE

Credit for Returns

From SalesDoc Type

RZ

Returns
Sched.Agrmnt

Copying requirements

001

Header/order-related

Copy item number

Selected

21. Choose Back.


22. Choose the row you just created, and then in the Dialog Structure screen area, doubleclick Item.
23. Choose New Entries.
24. On the New Entries: Details of Added Entries screen make the following entries:
Item Category

Copying
requirements

Data
VBRK/VBRP

Billing
quantity

Pos./neg.
quantity

Pricing type

REN

002

002

REQ

002

002

REU

002

002

REZ

002

002

25. Choose Save.

Result
Copy control logic is defined.

3.16 Assigning Output Determination Procedures


(Billing Docs)
Use
In this activity, you assign the output determination procedures to the billing document type.

Procedure
1. Access the activity using the following navigation option:
Transaction code

V/25

IMG menu

Sales and DistributionBasic FunctionsOutput Control


Output DeterminationOutput Determination Using Condition the
TechniqueMaintain Output Determination for Billing
DocumentsAssign Output Determination Procedures

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2. On the Change View Billing Document Types Output Determination: Overview screen
make the following entries:
Field name

Description

User action and values

Billing Type

YBRE

Output Procedure

V10000

Output Type

RD00

Comment

3. Choose Save.

Result
You have assigned the output procedure and output type to billing document type YBRE.

3.17 Assigning Output Determination Procedures


(Sales Docs)
Use
In this activity, you assign the output determination procedures to the sales document type.

Procedure
1. Access the activity using the following navigation option:
Transaction code

V/43

IMG menu

Sales and DistributionBasic FunctionsOutput Control


Output DeterminationOutput Determination Using Condition the
TechniqueMaintain Output Determination for Sales
DocumentsAssign Output Determination Procedures

2. In the Choose Activity dialog box, choose Allocate sales document header.
3. On the Change View Sales Document Types Output Assignment: Overview screen
make the following entries:
Field name

Description

User action and values

Sales Doc Type

YBRE

Output Procedure

V10000

Output Type

BA00

Comment

4. Choose Save.

Result
You have assigned the output procedure and output type to sales document type YBRE.

4 Master Data
4.1 Creating Condition Records BA00
Use
In this activity, you create the condition records for output type BA00.
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Procedure
1. Access the activity using the following navigation option:
SAP ECC menu

LogisticsSales and DistributionMaster DataOutput


Sales DocumentCreate

Transaction code

VV11

2. On the Create Output Condition Records: Sales screen, enter the output type BA00,
and choose Enter.
3. On the Create Condition Records (Order Confirmation): Fast Entry screen make the
following entries:
Field name

Description

User action and values

Sales Organization

1000

Sales Document Type

YBRE

Function

SP

Comment

Partner
Medium

Date/Time

Language
4. Choose Save.

Result
You have created the output condition record for output type BA00 and sales document type
YBRE.

4.2 Creating Condition Records RD00


Use
In this activity, you create the condition records for output type RD00.

Procedure
1. Access the activity using the following navigation option:
SAP ECC menu

LogisticsSales and DistributionMaster DataOutput


Billing DocumentCreate

Transaction code

VV31

2. On the Create Output Condition Records: Billing screen, enter the output type RD00,
and choose Enter.
3. On the Create Condition Records (Invoice): Fast Entry screen make the following entries:
Field name

Description

User action and values

Sales Organization

1000

Billing Type

YBRE

Function

BP

Comment

Partner
SAP SE

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Field name

Returns and Complaints (111): Configuration Guide


Description

User action and values

Medium

Date/Time

Language

EN

Comment

4. Choose Save.

Result
You have created the output condition record for output type RD00 and sales document type
YBRE.

SAP SE

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