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HEGDE
E-Mail: parikshit.m.hegde@gmail.com
Telephone: +91-020-25471632
Mobile:
+91-8600036463
Associate Team Lead with 3.7 years hands on Experience in Networking for IT Telecom industry. CCNA
Certified & CCNP (Route). Ready to adapt as per changing demands and conditions.
Objective:
To obtain a responsible and challenging position in the field of Network Management where my academic
& professional experience would have a valuable contribution.
Highlight:
Professional Experience:
Working with Tech Mahindra Limited from 27th DEC 2012 till date as Associate Team Lead:
Working for TELUS INTERNATIONAL, Canada. TELUS is Telecom Giant in Canada operating in
British Columbia and Alberta regions of country.
Maintain and manage the managed services at the customer side (Enhanced Data Services).
Assigning the trouble ticket whenever customer reports a trouble or if there is any automatic
Trouble ticket is created.
To monitor Siebel LYNX (Ticketing Queue) or e-mail for incoming auto-pages that has trouble
information.
Do handle client interactions on Weekly Services Reviews (WSR). Preparing Data-Reports and
representing it to client for the review purposes and providing explanations for the high and
lows in SLAs and Targets for the week.
Tools used: Microsoft Visio (Visio Diagram), Secure-CRT (Telnet, Configuration check etc.) CA
Spectrum (for Polling purpose), SMA (Customer Records), Lynx (Fail Test TTs), Net Cracker,
EXFO BRIX verifier (OAM Ping Tests and SLAs), Cisco CSP-Collector, Net-Health (to generate
health reports) etc.
Worked on devices like Cisco Routers (1921), Cisco Switches (ME-3400, ME3600), Juniper
routers (srx-210), Juniper Switches, RAD (ETX-204), Riverbed etc.
Technologies includes WAN L3 VPNs, ADSL, Business Internets, Carrier Ethernets etc.
3. Wholesale DSL
Worked as a Team Lead of Wholesale DSL team, provided a Level 2 support for issues like
Dispatch, Slow Connections, Intermittent connections, No Sync, Sync no IP of ADSL lines
provided to TELUS customers.
Outage analysis on ADSL circuits (Root Cause Outage Analysis).
Building virtual paths from customer end to CO.
Configuring VLANs and Switches.
Perform changes on Managed customer-dedicated routers and switches.
Achievements:
Technical Skills:
Networking:
Knowledge of Configuring & installing various network devices and services (e.g., routers,
switches.)
Knowledge of network and computer technologies:
Switching
Routing protocols
Operating Systems
Understanding of Layer 2 and Layer 3 switching, VLAN and Ethernet LAN Switching
A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking
Knowledge of various routing protocol (BGP4, OSPF, EIGRP, RIPv1, v2) & Routed Protocol
(TCP/IP, IPv6.)
Certifications:
CCNA
CCNP Routing
Academic Qualifications:
2011
2010
2007
HSC (Commerce) from Kaveri College of Science and Commerce, Maharashtra State
Board with First class.
SSC from Shanu Patel High School, Pune, Maharashtra State Board with
First Class.
2005
Professional Strengths:
Personal Vitae:
Date of Birth
: 27th October, 1989.
Nationality
: Indian.
Marital Status
: Single.
Languages Known
: English, Hindi, Marathi and Kanada.
Passport Number
: K4718775, Valid Up to: 16/07/2022
Hobbies
: Listening Music, Traveling, Exploring new Places, Swimming, Gaming .
Permanent Address
: S.NO. 15/7+8(A), House No.33, Audumber Soc(A), Warje Jakat Naka,
Present Address
Contact No
Email
Pune 411058.
: S.NO. 15/7+8(A), House No.33, Audumber Soc(A), Warje Jakat Naka,
Pune 411058.
: +91-8600036463
: parikshit.m.hegde@gmail.com
Declaration:
I solemnly declare that all the above particulars are true, complete and correct to the best of my knowledge
and belief.
Date:
(Parikshit Hegde)