Using SOA to Enhance

Email Notifications
Rajas Kirtane
8/11/2014

Agenda

Introduction
Business Challenge
Solution Overview
Key Learning's

Q&A

In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

Introduction

Replace
with
Picture

Supply Chain Technologies and Retail

Enterprise Architect SCM Solutions

14+ years of experience in IT consulting focusing mainly on OTM and other SCM solutions
Enterprise architect for modelling TMS solutions for global clientele with expertise in SCM
Integrations
Highly experienced in working with IT systems of global leader in logistics and SCM

In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

Agenda

Introduction
Business Challenge
Solution Overview
Key Learning's

Q&A

In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

The Client Requirements Required a Solution Beyond the

Standard OTM Functionality

Business Challenges

Need to send out multiple custom

build notification emails out of OTM
and other Legacy applications

Solution Approach

Targeted Benefits

Use of Service Oriented Architecture

and Oracle Fusion middleware
technologies to handle both OTM and
Legacy requirements

Enterprise standards for

consistency in notification look and
feel
Reusable code that could be
deployed as SaaS solution

The notifications emails content

required a mix of static and dynamic
HTML content along with simple
branding

Use of domain value maps (DMV) and

business rules to achieve dynamism.
Use of XHTML templates to derive HTML

Dynamic control of notification

based on business requirements
Freedom to design and define our
own notification format and keep it
consistent with enterprise wide
standards

Email attachments functionality was

required for some notification emails

Fusion technologies out of box email

component was extended to achieve
attachments on emails

Business was able send file

attachment on email notification
from the existing solution without
redesigning business process

Limited resources

Hosted on existing Infrastructure.

NO additional cost and pain to manage
another set of servers or technologies

Solution can be developed and

maintained with limited resources

In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

Agenda

Introduction
Business Challenge
Solution Overview
Key Learning's

Q&A

In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

Using SOA Dynamic Email Messages are Generated

To handle the various business requirements across the organization and the dynamic type
of messaging we used SOA to meet the needs of the business:

Sends custom SCM notifications emails for SCM event

Use of service oriented architecture in design to reduce costs and increase speed of
deployment of multiple requirements
Eliminates use of specific reporting tool like BI- Publisher
Developed and hosted using Oracle Fusion technologies
Notification email contents are HTML based to provide more possibilities
Hyperlinks, Rich text, branding and virtually anything that is possible in HTML is
possible on the notifications.

Service Oriented Architecture provided additional flexibility and

implementation speed while improving the ability for the organization to
support the solution
In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

The Solution High Level Design Consists of 5 Main Components

OTM

Legacy

OTM ABCS
(SOA)

Legacy ABCS

Notification
Service

Content Generator
Service

Business
Rules

ERP ABCS
ERP

In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

The Process Supports Unique Notifications For Each Outbound

OTM Message

OTM Generates
Outbound XML
Transmission
2

Receives OTM
XML and Calls
Notification
Service
3

Calls Content
Generator
Service
4

Content
Generator

Notification
Service

OTM ABCS
(SOA)

OTM

Send Out
Emails

Calls Business
Rules Engine to
Get Notification
Configuration

Business
Rules

In collaboration with

6 Generates

<HTML> String
for Notification
Based on
Configuration
Maintain
Business Rules
Configuration for
Each Type of
Notification

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

OTM Generates Outbound XML Transmission

SCM Even occurs in OTM

OTM Agent is
Triggered
OTM Transmission
XML is generated
for the Shipment
Object

In collaboration with

OTM Agent is fired

OTM agent
performs agent
actions for the
event
Prepares XML with
all relevant data for
generating
notification for hand
off

Call OTM ABCS

Make web service

call or Enqueue
Transmission XML
for OTM ABCS

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

10

OTM ABCS Receives OTM XML & Calls Notification Service

Receive transmission
xml from OTM

Dequeue/receive
transmission xml
from OTM
Handoff
transmission XML
to down stream
components

Identify notification
type to be generated

Determine which
notification is to
be generated
using Xpath

Create HTML text

strings for the
notification
contents

Provide email meta

data

Provide email
recipient
information like , To,
Cc

Assign subject text

to email

Provide file
attachment details

In collaboration with

Call notification
service

Transform OTM
transmission into
notification request
message

Call notification web

service

Get the receipt

acknowledgement

Presentation Title | Date

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11

The Notification Service is Called to Send Notifications

Validate input XML

Validate input XML
against schema
Send receipt
acknowledgement
to consumer

Call Content Generator

Service

Transform input
message to request
message of content
service

Call Content
Generator Service

Prepare email
Receive <HTML>
string for email
body from content
service
Prepare, To, Cc,
Bcc list

Send email

Transmit email
using standard SOA
components

Determine if Email
attachments are
requested
Attach the supplied
file or fetch it from
network.

In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

12

Content Generator Service Generates Notification Contents

Call Business Rules

Call business

Get XHTML template

Get Template file

rules for specific

notification Type

Get notification
display
configuration

Name (.xhtml)
configured from
Notification rules

Read the specific

template file for
notification type

Transform XHTML

Get notification
display
configuration for
the notification
from business rule

Return HTML

Return this
<HTML> String to
the Notification
service

Replace input
HTML contents
with XHTML
template as per
Business rule

Generate
<HTML>stream
(Email Body)

In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

13

Maintain Business Rules to Handle Various Business

Requirements
5

Define

Define Business
rule Decision
table design

In collaboration with

Enable

Configure

Configure
decision table for
each notification
type

Enable Business
rules to be called
as Web service
from external
applications.

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

14

Agenda

Introduction
Business Challenge
Solution Overview
Key Learning's

Q&A

In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

15

Key Learning's

Critical Success
Factor
Intense design session with all stake
holders

Develop a flexible approach to

design & strong fusion skills

Intense Testing

Hints and Watch Outs

Involve all stake holders during early design phase to gather a
complete understanding of the requirements
Be sure to explain and get buy in for what and how we are trying to
achieve the end result

Extend middleware/Integration technologies to send notifications

Strong knowledge of Fusion middleware offerings and capabilities

Test as many email clients as possible, for e.g. Outlook,

Gmail, Gmail on Mobile.. Etc..
Run as many business scenarios as possible to generate
notifications and test the business rules

The Business Team and Technology Team Need to Work as One Team From the
Start to the Finish to Ensure Success on the Project
In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

16

Agenda

Introduction
Business Challenge
Solution Overview
Key Learning's

Q&A

In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

17

Questions / Comments?

In collaboration with

Presentation Title | Date

The information contained in this document is proprietary. Copyright 2012 Capgemini. All rights reserved.

18

About Capgemini
With around 120,000 people in 40 countries, Capgemini is
one of the world's foremost providers of consulting,
technology and outsourcing services. The Group reported
2011 global revenues of EUR 9.7 billion (approximately
$13.5 billion USD).
Together with its clients, Capgemini creates and delivers
business and technology solutions that fit their needs and
drive the results they want. A deeply multicultural
organization, Capgemini has developed its own way of
working, the Collaborative Business ExperienceTM, and
draws on Rightshore , its worldwide delivery model.
Rightshore is a trademark belonging to Capgemini

www.capgemini.com

The information contained in this presentation is proprietary.

2012 Capgemini. All rights reserved.