Beruflich Dokumente
Kultur Dokumente
Population
51,000
(USD 1 thousand)
16,000
30
14,000
50,500
25
12,000
50,000
20
10,000
8,000
49,500
15
6,000
49,000
10
4,000
5
2,000
48,500
48,000
47,500
47,000
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Population 48,59 48,94 49,18 49,41 49,77 50,00 50,22 50,42 50,61 50,80
23,10320,46518,34622,14724,16024,44525,97328,180
2
Access to and use of ICT by households and individuals
(unit : %)
100
100
90
80
95
70
60
50
90
2007 2008 2009 2010 2011 2012 2013 2014
Proportion of
households with
Internet access
(Including mobile
internet)
94.1
Proportion of
households with a
computer
80.4
80.9
81.4
81.8
81.9
82.3
80.6
78.2
Proportion of
individuals using the
78.8
Internet in the last 12
months
81.0
81.6
83.7
83.8
84.1
84.8
84.3
85
94.3
95.9
96.8
97.2
97.4
98.1
98.5
80
2007
2008
2009
2010
2011
Proportion of
businesses with 97.0
broadband access
97.2
98.6
98.4
98.4
98.6
99.0
99.2
Proportion of
businesses with a
computer
97.9
98.8
98.5
98.7
98.8
99.1
99.4
97.7
(unit : %, %, %p)
90
80
70
60
50
40
30
20
10
0
20
07
20
08
20
09
20
10
20
11
20
12
20
13
20
14
80.4
80.9
81.4
81.8
81.9
82.3
80.6
78.2
65.1
66.2
67.2
67.7
68.7
69.2
70.6
Divide (%p)
15.8
15.2
14.6
14.2
13.6
11.4
7.6
17.0
3
Share of ICT Industry in GDP
30
1,200
25
1,000
20
800
10
8
15
600
10
400
200
0
(unit : %)
12
(unit : %)
86
94
97
109
126
130
137
143
5.5
2.8
0.7
6.5
3.7
2.3
3.0
3 .3
9.4
4.0
12.5 14.8
3.1
5.5
3 .9
0
Share of ICT
Sector in GDP
7.9
8.2
8.6
9.6
9.7
9.9
10.1
2.3
0.7
6.5
3.2
2.0
3.0
3.3
Contribution of ICT
sector to Economic
Growth (%p) / left axis
0.6
0.3
1.4
0.7
0.4
0.5
0.3
0.9
45
40
35
30
25
20
15
10
5
0
1,000
800
600
400
200
0
-200
Contribution Ratio of
ICT sector to Economic 16.4 26.1 42.9 21.5 21.9 20.0 16.7 9.1
Growth (%) / right axis
All Industries'
Trade Balance
146
-133
404
412
308
283
440
472
ICT Industry's
Trade Balance
604
576
589
783
751
773
886
863
4
Export Trends of All Industries and ICT Industry
(unit : %)
6,000
40
(unit : %)
6,000
40
5,000
30
5,000
30
4,000
20
3,000
10
2,000
1,000
-10
1,000
-20
20
4,000
10
3,000
0
2,000
-10
-20
2007 2008 2009 2010 2011 2012 2013 2014
3,568 4,353 3,231 4,252 5,244 5,195 5,156 5,255
779
808
876
2.1
2.3
-0.8
1.9
9.1
2.6
3.7
8.4
9.2
0.8
-7.8 27.3
1.7
-0.9
697
7.8
735
620
756
815
7.8
-4.4
-30
(unit : %)
40
(unit : %, year-to-year)
6
5
4
3
2
1
0
-1
-2
-3
-4
35
30
25
20
15
10
5
0
2007
2008
2009
2010
2011
2012
2013
2014
35.0
31.1
33.3
33.1
33.5
33.5
30.3
30.4
19.5
16.9
19.2
19.6
17.7
17.7
15.7
16.7
(Unit : 2010=100)
120
100
80
60
40
20
2008
2009
2010
2011
2012
2013
2014
4.7
2.8
3.0
4.0
2.2
1.3
1.3
0.0
-1.6
-2.6
-0.4
-0.6
-3.1
-0.4
94.5
97.1
75.9
75.8
100.0
97.8
95.2
94.8
94.2
5
Share of Financial Transactions by Delivery Channel
- Deposit/Withdrawal Transactions -
(Unit : %)
(unit : %, year-to-year)
(Unit : 2010=100)
10
8
6
4
2
0
-2
-4
-6
-8
100.0
120
80.0
100
80
60.0
60
40
40.0
20
2007 2008 2009 2010 2011 2012 2013 2014
1.4
8.6
-0.2
3.8
6.7
0.7
-1.6
-0.5
-6.4
-1.0
-1.4
-2.1
-1.9
-1.9
-2.5
-2.0
PPI/right axis
20.0
0.0
2007.
12
2008.
12
2009.
12
2010.
12
2011.
12
2012.
12
2013.
12
2014.
12
Internet Banking
23.7
29.0
37.4
26.6
28.9
33.9
34.1
35.4
Tele-banking
11.4
11.2
12.2
16.0
15.7
13.4
13.1
13.1
CD/ATM
44.5
42.0
36.7
41.9
42.1
39.8
40.7
39.9
Teller
20.4
17.8
13.7
15.5
13.3
13.0
12.2
11.6
(Unit : %)
(unit : 1,000 )
100
(Unit : %)
24,000
80
25
20,000
60
20
16,000
15
40
12,000
10
20
8,000
5
4,000
2007.
12
2008.
12
2009.
12
2010.
12
2011.
12
2012.
12
2013.
12
2014.
12
Internet Banking
60.2
60.1
63.8
63.5
68.3
71.8
73.7
77.4
Tele-banking
10.7
11.4
9.3
9.4
7.7
6.5
5.9
4.8
CD/ATM
10.9
10.0
8.6
7.0
5.4
4.9
4.5
4.0
Fixed Broadband
14,710 15,474 16,348 17,224 17,860 18,253 18,738 19,163
subscriptions
Teller
18.2
18.5
18.3
20.2
18.6
16.7
15.9
13.9
% Change
2007.
12
4.8
2008.
12
5.2
2009.
12
5.6
2010.
12
5.4
2011.
12
3.7
2012.
12
2013.
12
2.2
2.7
2014.
12
2.3
6
Mobile cellular telephone Subscriptions
(unit : 1,000 )
70,000
25
60,000
20
1,500
1,200
50,000
40,000
15
30,000
10
600
20,000
5
10,000
0
Mobile cellular
telephone 43,498 45,607 47,944 50,767 52,507 53,624 54,681 57,208
Subscriptions
% Change
900
8.2
4.8
5.1
5.9
3.4
2.1
2.0
300
0
No. of .Kr
Domains
2006
2007
2008
706
930
2009
2010
2011
2012
2013 2014
4.6
(unit : 1 Address/32)
120
5,240
100
5,220
80
5,200
60
5,180
40
5,160
20
5,140
2007
2008
2009
2010
2011
2012
2013
2014
No. of IPv4 Addresses 58.86 66.69 77.77 103.5 112.23 112.26 112.27 112.32
2007
2008
2009
2010
2011
2012
2013
2014
No. of IPv6
5,191 5,198 5,201 5,209 5,219 5,229 5,239 5,246
Addresses
7
Number of Spam Received Per Person Per Day
E-mail Spam
2007
.12
2008
.12
2009
.12
2010
.12
2011
.12
2012
.12
2013
.12
2014
.12
2015
.12
4.3
2.1
2.2
2.2
2.2
1.4
0.5
0.5
0.5
0.46
0.44
0.43
0.30
1.40
0.28
0.28
0.15
Appendix
Appendix 1. Statistical Tables_ 59
Appendix 2. Questionnaire_ 87
th
annual survey.
1999 : 'Survey on the Information Society Statistics' developed and surveyed for the first time
2001 : Survey scope changed from 'household, business and public sectors' to 'business/public sector' (to
prevent duplicate survey efforts from other relevant agencies and in consideration of NIA's own scope
of work)
2002 : Survey on the 'business/public sector' replaced with the integrated survey on the 'business sector'
2003 : Survey by organizational structures added, and comparative survey of central/local governments and
10
Legal Authority
The survey on the information society was authorized as designated statistics approved under Article
17 of the Statistics Law(No. 12008) and has been carried out based on Article 44(indicators research)
of the Framework Act on National Informatization and Article 39(indicators development and diffusion)
of its Enforcement Ordinance.
Reference Year
Reference Date : December 31, 2014
Reference Period : January 1, 2014 ~ December 31, 2014
Survey Period : August 19, 2015 ~ October 23, 2015
Periodicity : Yearly
Survey vehicle
Stand-alone ICT Use survey (Establishment survey of ICT Infrastructure and Usage)
Survey Method
The survey was carried out by interviewers visiting offices of subject establishments and writing down
the answers from respondents through face-to-face interviews. However, when necessary, they carried
out the survey via telephone, fax, web and email in parallel.
Sampling Design
The list of 2014 Establishments Census of the National Statistical Office was used for sampling. As the
standard industrial classification was revised, the population for the survey were re-classified by
applying Korean Standard Industrial Classifications(KSIC)1)(Rev. 9) and International Standard Industrial
Classifications(ISIC) Rev. 4, which was recommended under the Partnership(ITU, OECD, UNCTAD, etc.),
for the international comparison of ICT usage statistics. 19 industry types were re-classified into 13
industrial types. These types were then divided by 2 stages into 6 types according to the number of
employees, and systematic sampling by region was made.
11
- Size (6) : (1)1~4 employees, (2)5~9 employees, (3)10~49 employees, (4)50~249 employees,
(5)250~999 employees, (6)1000 or more employees
12
Population
Sampling Framework
Survey Region
Sample Size
14,000 establishments
Sample Allocation
Method
Neyman Allocation
Sampling Method
Response rate
Non response
treatment
- If an additional interview could not supplement the non-responses, the items were treated
as non-response, or Hot-deck Imputation, one of the imputation methods recommended by
UNCTAD, was applied.
- The method is to categorize the establishments that responded the question, in which
non-response occurred, by analogous groups and enter their responses of the non-response
question into hot-deck table, and then decide to which category the non-response
establishment belongs in order to take the average response value of the question from
the hot-deck table. For non-responses in categorical questions, we used (industry x size)
strata and substitute strata such as computer penetration, internet connection, or
homepage operation which are closely related to IT in order to fill the non-response with
the mode, and for non-responses in consecutive-type questions, we substituted
non-responses with the average of the stratum by the same method.
- In order to estimate the parameter not only by industry and establishment size but also by
region and types of legal organization, the raking ratio estimation, a post-stratification
method, was applied to produce sampling weights and thus to estimate the parameters,
based on the population data.
Data Provision
13
Press releases, publications
Announcement
Method
Announcement
Periodicity
Publication Title
Yearly
- You may also find this yearbook at the website of Ministry of Science, ICT and Future Planning
(http://www.msip.go.kr) and National Information Society Agency (http://www.nia.or.kr).
- You may contact ICT Evaluation & Analysis Dept. National IT Policy Group in NIA (053-230-1248,
sooooya@nia.or.kr) for any inquiries regarding the data shown in this document.
Major Findings2)
Findings in Overall
Informatization infrastructure level of the establishments with 10 or more employees indicated by
the indices of computer penetration and the internet access is shown to be generally similar to
the previous year.
Regarding the status of using information protection (security) solutions, various factors show
increase from the previous year including use of intrusion detection/protection/prevention system
(11.4%p) and utilization of enterprise resource planning (11.3%p).
Classification
Computer penetration
Employees using computers for business (average)
Construction of network
14
2014 Survey
99.1
67.9
82.9
2015 Survey
99.4
67.8
76.7
Internet access
Employees using the internet for business (average)
Homepage operation
Independent (sole) homepage operation
99.0
67.6
61.3
38.9
99.2
69.3
63.4
43.1
0.2
1.7
2.1
4.2
Use
Use
Use
Use
of
of
of
of
e-Government
e-Commerce
e-Commerce purchase (order)
e-Commerce sales (order)
85.5
62.5
61.0
15.7
87.8
53.9
51.6
8.9
2.3
-8.6
-9.4
-6.8
Use
Use
Use
Use
of
of
of
of
RFID services
41.8
Enterprise Resource Planning (ERP)
35.7
Customer Relationship Management (CRM)
29.5
information protection (security) solutions by types of products
15.9
47.0
16.7
-25.9
11.3
-12.8
98.8
51.9
44.1
56.0
94.3
63.3
46.9
40.4
-4.5
11.4
2.8
-15.6
6.1
0.7
0.5
3.7
0.6
0.3
-2.4
-0.1
-0.2
0.7
0.3
-0.4
Percent Change
0.3
-0.1
-6.2
10~49
Employees
50~249
Employees
250+
Employees
Total
Establishments
(10+Employees)
Computer penetration
99.3
99.9
100.0
99.4
67.9
66.9
71.7
67.8
Construction of network
74.6
87.6
90.8
76.7
Internet access
99.1
99.8
99.9
99.2
69.3
68.6
73.5
69.3
Homepage operation
60.3
79.1
89.0
63.4
39.8
59.7
72.1
43.1
Use of e-Government
86.6
94.3
96.2
87.8
Use of e-Commerce
52.9
59.4
59.7
53.9
50.4
57.7
57.7
51.6
8.8
9.6
12.1
8.9
14.6
20.9
39.9
15.9
43.5
64.3
76.6
47.0
16.3
18.0
26.3
16.7
Classification
15
Classification
16
AgriAccom- Informculture,
FinanWholemodat- ation
forestry,
cial and
ManuCon- sale and Trans- ion and
and
fishing,
insurfacturing struction retail portation food
commmining
ance
trade
service unicatand
activities
activities ions
quarrying
Real
estate
activities,
renting
and
leasing
Professional,
scientific
and
technical
activities
MemberBusiness
ship
facilities
organimanage
zations,
ment
Other
repair
and
Activities
and
business
other
support
personal
services
services
Computer penetration
98.1
99.2
99.2
99.6
99.8
97.7
99.4
99.7
59.1
43.9
65.0
73.2
51.5
51.2
95.8
93.6
58.0
91.1
61.0
59.8
84.4
Construction of network
71.3
71.3
63.6
79.2
67.7
66.2
89.3
94.2
66.3
85.6
74.2
67.9
83.9
Internet access
98.1
98.8
99.2
99.6
99.2
97.7
98.7
99.6
59.6
44.8
67.0
74.5
54.7
54.8
96.0
94.4
60.3
93.4
63.6
60.2
85.2
Homepage operation
53.1
52.3
26.2
63.6
45.8
72.6
94.2
91.3
37.6
68.5
53.3
53.1
80.5
23.5
47.1
22.3
32.9
23.5
30.1
77.7
21.4
26.2
56.0
39.2
41.7
61.4
Use of e-Government
91.7
89.5
96.9
85.7
86.8
56.8
90.3
99.3
89.0
94.9
90.5
79.1
88.2
Use of e-Commerce
42.2
49.8
47.9
59.7
38.7
43.0
67.2
58.1
53.5
59.5
48.7
54.7
59.1
41.6
47.7
46.6
55.1
37.1
39.2
62.1
50.9
53.4
58.5
47.4
53.3
58.7
6.4
7.3
6.6
17.1
4.7
13.7
22.2
19.5
1.1
6.4
5.7
8.0
3.3
14.3
13.1
8.3
16.5
17.7
17.0
16.7
20.0
19.4
15.6
16.0
15.1
18.8
46.7
41.3
30.5
54.0
37.1
30.5
62.5
80.7
34.4
52.0
39.7
34.0
51.6
11.7
7.5
3.1
24.6
10.3
9.0
24.1
69.1
6.5
9.4
9.9
21.1
14.8
17
Computer Penetration
(%)
(No. of establishments)
300,000
100
240,000
80
180,000
60
120,000
40
60,000
20
18
Classification
2013
2014
270,403
290,418
99.1
99.4
With regards to the industry types, all types showed 95% or higher proportion of computer
penetration, with every establishment with 10 or more employees in 'Financial and insurance
activities' and 'Professional, scientific and technical activities scientific and technical activities'
in possession of computers.
With regards to establishment size, establishments with 250 or more employees showed
computer penetration rates of 100%.
99.8
99.6
99.6
97.8 98.1 98.999.2 99.7 99.2 99.3
95.2 97.7
(Unit : %)
2014
100.0
100.0
99.5
98.5
99.3 99.4 99.6
100.0
100.0
98.2
99.7
80
60
40
20
19
(Un it : % )
2013
98.9
99.3
100.0
9 9.9
2014
1 00.0
10 0.0
10 0
99.1
99.4
80
60
40
20
1 0 ~ 4 9 Em p lo y ees
5 0 ~ 2 4 9 E m p lo y ees
2 5 0 + E m p lo y ees
T o t a l E sta b lishm en ts
[1 0 + Em p lo y ees]
(% )
A v erag e
P rop ortio n o f
Internet- U sing
E m p lo yees
C la ssifica tio n
2 0 13
N o . o f E sta b lis hm e n ts
% o f Es ta blish m e nts
20
2 0 14
N o . o f E stab lish m e n ts
% o f Es ta blish m e nts
2 0 13
2 0 14
67 .6 %
69 .3 %
L es s th an 20 %
20 % ~ L e ss th an
40 %
4 0% ~ L e ss th an
6 0%
60 % ~ L e ss th an
80 %
8 0% an d a b o ve
28 ,5 2 4
5 0 ,24 8
3 1 ,5 7 1
1 3,2 6 2
1 46 ,4 9 6
1 0 .6
1 8.6
1 1 .7
4 .9
5 4 .2
33 ,2 6 9
4 8 ,30 4
2 9 ,1 5 8
1 4,3 1 8
1 64 ,9 2 5
1 1 .5
1 6.7
1 0 .1
4 .9
5 6 .9
21
Construction of Network
Construction of Network
Network Unconstruced
67,569 [23.3%]
Construction of Network
222,849 [76.7%]
22
With regards to the industry types, Financial and insurance activities showed the highest
proportion of network construction at 94.2%, whereas the construction of network in
Construction' was the lowest at 63.6%.
With regards to employment size, establishments with 250 or more employees showed a
high proportion of network construction at 90% or higher.
2014
100
89.3
80
94.2
85.6
79.2
71.3
71.3
63.6
67.7
83.9
74.2
66.2
66.3
67.9
60
40
20
0
23
201 4
10 0
8 7.6
80
90 .8
7 6.7
74 .6
60
40
20
1 0 ~ 4 9 E m p lo y e es
5 0 ~ 2 4 9 E m p lo y ee s
2 5 0 + E m p lo y ee s
T o ta l E sta b lish m en t s
[1 0 + E m p lo y e es]
(No. of establishments)
(%)
300,000
100
240,000
80
180,000
60
120,000
40
60,000
20
Classification
24
No. of Establishments
% of Establishments
2013
2014
270,102
289,974
99.0
99.2
With regards to the industry type, the proportion of internet access was 95% in every
industry. In particular, every establishment in 'Financial and insurance activities', 'Real estate
activities, renting and leasing' and 'Professional, scientific and technical activities' had internet
access.
With regards to employee size, all establishments, regardless of the employee size, showed
high internet access rate of more than 98%.
100
99.7
99.2
99.5 99.6
99.6 99.2
(Unit : %)
2014
95.1 97.7
100.0
98.9
98.7
99.3
99.6
80
60
40
20
25
2 01 3
9 8.9
99 .1
9 9.7
9 9.8
20 1 4
9 9 .2
9 9.9
100
9 9 .0
9 9 .2
80
60
40
20
1 0 ~ 4 9 Em p lo y e e s
5 0 ~ 2 4 9 Em p lo y e es
2 5 0 + E m p lo y ee s
T o t a l E st a b lish m e n t s
[1 0 + Em p lo y e es ]
(%)
250,000
100
200,000
80
150,000
60
100,000
40
50,000
20
26
Classification
2013
2014
No. of Establishments
% of Establishments
No. of Establishments
% of Establishments
Optic
LAN/FTTH
Wireless
LAN
Private Line
Wireless
Internet on
mobile
phones
217,354
106,756
44,257
40,446
30,435
11,562
80.5
39.5
16.4
15.0
11.3
4.3
3.8
189,540
104,527
50,815
22,397
47,360
17,286
11,195
65.4
36.0
17.5
7.7
16.3
6.0
3.9
Cable
Modem
High-speed
Wireless
Internet
xDSL
10,375
With regards to the industry types, 'Optic LAN' accounted for the largest portion in every
industry. Among establishments in 'Information and communication', the proportion of
'Wireless LAN' was also high at 63.3%.
With regards to employee size, 'Optic LAN' was the most preferred among establishments
with less than 250 employees, while 'Private line' was the most preferred method by
establishments with 250 or more employees.
Classification
AgriAccomculture,
modation
ManuConWholesale
Transforestry,
and
and
portation food
fishing, facturing struction
retail
mining
service
trade
and
activities
quarrying
xDSL
8.1
3.3
1.9
6.1
5.1
5.2
6.8
3.7
2.8
4.1
4.0
3.8
2.8
Private
Line
16.5
8.1
5.3
14.8
16.1
10.4
24.2
50.7
7.7
19.4
12.5
6.1
27.3
Cable
Modem
17.4
16.5
23.8
11.0
15.2
17.9
11.6
8.5
16.3
18.2
19.0
20.0
18.2
Opic LAN/
FTTH
62.3
73.2
68.9
71.6
66.5
63.2
62.4
49.4
74.8
66.8
65.9
73.7
55.3
24.2
28.2
37.0
45.0
32.5
36.2
63.3
29.1
26.1
45.3
37.3
40.4
35.8
6.6
5.1
3.8
8.9
7.3
5.6
18.9
9.6
4.8
9.0
4.8
7.9
10.0
1.0
6.5
5.1
4.9
3.7
3.0
5.7
4.4
0.2
3.4
5.5
4.5
10.0
Wireless
LAN
Wireless
Internet
on mobile
Phones
Highspeed
Wireless
Internet
27
28
Classification
10~49 Employees
50~249 Employees
250+Employees
Total Establishments
[10+ Employees]
xDSL
Private Line
Cable Modem
Opic LAN/FTTH
Wireless LAN
Wireless Internet
on mobile Phones
High-speed
Wireless Internet
3.9
14.9
17.5
66.2
35.4
3.4
29.0
10.3
62.3
38.5
6.8
54.1
6.6
47.6
49.6
3.9
17.5
16.3
65.4
36.0
7.3
9.3
13.3
7.7
6.0
5.8
5.5
6.0
(%)
Average
Proportion of
Internet-Using
Employees
100
2013
2014
67.6%
69.3%
80
120,000
100,000
60
80,000
40
60,000
40,000
20
20,000
0
Classification
2013
No. of Establishments
% of Establishments
2014
No. of Establishments
% of Establishments
20%~Less than
40%
40%~Less than
60%
60%~Less than
80%
28,524
50,248
31,571
13,262
146,496
10.6
18.6
11.7
4.9
54.2
33,269
48,304
29,158
14,318
164,925
11.5
16.7
10.1
4.9
56.9
29
A. Homepage Operation
As of Dec. 2014, 43.1% (125,924) establishments among establishments with 10 or more
employees were operating an independent (sole) homepage (website). This number has
increased from 2013 by 4.2%p.
The proportion of establishments that share homepages with HQs/upper organization was
20.6%, and those that operate their own homepage or operate shared homepages with the
HQs/upper organization accounted for 63.7% (186,260).
Operating Own
Homepages
Sharing homepages
with HQs/upper
Organization
Not Maintaining
Homepages
100
80
30
106,997
[36.6%]
105,596
[38.7%]
60
40
20
61,157
[22.4%]
167,244
[61.3%]
60,336
[20.6%]
186,260
[63.7%]
125,924
[43.1%]
106,087
[38.9%]
2013
2014
80
60
31
40
20
C la s s if ic a t io n
20 13
20 14
A g r ic u l tu r e ,
f o r e s tr y ,
f is h in g ,
m i n in g
an d
q u arryin g
M an u f a c t u r in g
Co ns t r u c t io n
B u s in e s s M e m b e r fa c il it ie s
s h ip
A cco m I n f o r - F i n a n c ia l
R ea l
P ro o r g a n im o d a t io n m a t io n
an d
e s ta te
fe s sio n al, m an ag e W h o le Tran sO th er
m ent
zatio n s ,
an d
an d
in s u r a n c e a c t iv it ie s , s c ie n t if ic
s ale
p o r t a ti o n
A c t iv i ti e s
and
re p air
fo o d
c o m m - a c ti v it ie s
r e n t in g
an d
an d
b u s in e s s
and
s
e
r
v
ic
e
u
n
ic
a
ta
n
d
t
e
c
h
n
ic
a
l
re tail
o th e r
a c t iv it ie s
io n s
le a s in g
a c t iv i t ie s s u p p o r t
tr a d e
s e r v ic e s p e r s o n a l
s e r v ic e s
O p e r a ti n g
Own
H o m e pag es
2 3 .7
4 1 .9
2 1 .2
3 0 .5
2 0 .2
1 9 .4
7 1 .3
1 2 .5
1 7 .6
5 4 .4
3 0 .0
3 6 .5
6 1 .0
S h a r in g
h o m e pag es
w it h H Q s /
up per
o r g a n i z a t io n
1 6 .9
6 .3
2 .8
4 1 .3
2 3 .2
4 5 .3
1 7 .1
7 9 .5
1 5 .8
1 1 .7
1 2 .8
1 7 .8
1 7 .2
O p e r a ti n g
Own
H o m e pag es
2 3 .5
4 7 .1
2 2 .3
3 2 .9
2 3 .5
3 0 .1
7 7 .7
2 1 .4
2 6 .2
5 6 .0
3 9 .2
4 1 .7
6 1 .4
S h a r in g
h o m e pag es
w it h H Q s /
up per
o r g a n i z a t io n
2 9 .8
5 .3
4 .0
3 1 .2
2 2 .8
4 2 .5
1 6 .8
7 0 .3
1 1 .5
1 3 .1
1 4 .6
1 1 .4
1 9 .8
1 00
80
60
40
20
0
C la ssification
1 0 ~4 9 Em ploye e s
5 0~ 2 49 Em plo ye e s
25 0+ E m p lo ye e s
O pe rating O w n o m e p ag es
3 5 .0
5 7.8
7 1.6
3 8 .9
2 3 .0
1 9.9
1 6.1
2 2 .4
O pe rating O w n
H om ep ag es
3 9 .8
5 9.7
7 2.1
4 3 .1
Sharing hom e pa ge s
w ith H Q s/ upp e r
org aniz atio n
2 0 .8
2 0.2
1 7.3
2 0 .6
2 0 13
2 0 14
32
(N o. of esta blish m en ts )
(% )
120,000
100
100,000
80
80,000
60
60,000
40
40,000
20
20,000
0
Classificatio n
N o . o f Estab lishm en ts
Estab lish m en ts
H om ep ag es
M o b ile W eb site
102,672
13,800
4,782
96.8
13.0
4.5
122,519
10,639
9,525
97.3
8.4
7.6
20 1 3
% o f E stab lishm ents
N o . o f Esta b lish m ents
20 1 4
% o f E stab lishm ents
33
Homepage Functions
(N o . o f e s tab lis h m e n ts )
(% )
1 2 0 ,0 0 0
100
1 0 0 ,0 0 0
80
8 0 ,0 0 0
60
6 0 ,0 0 0
40
4 0 ,0 0 0
20
2 0 ,0 0 0
34
C la s s ific a tio n
N o . o f Es ta b lis h m e n ts
G e n e ra l
P R a n d P ro d u ct/
a d ve r tis e s e rv ic e
m ent o f
lis t o r
y ou r
pr ic e
b u s in e s s
in fo rand
m atio n
pr o du cts
M em b e r s h ip
r e g is tra tio n
P r o v is io n R e c ru io f afte r
tin g
p u rch as e
s e rv ic e s
E n g lis h
v e r s io n
o f th e
s ite
o n lin e
o r de r
[J o in in g ]
Custo m iz e d
fu n cD e liv e ry W ir e le s s
S e r vice s
tio n s
of
I n te r n e t e xc lu s fo r th e
pr o d u cts s e rv ice s
h a n d iiv e ly
/s e r vice s
ca
p pe d
p r o v ide d
o n lin e
to lo y al
custo m e rs
O th e r s
1 2 3 ,5 0 1
5 6 ,8 3 6
3 3 ,5 8 2
3 4 ,0 9 8
3 0 ,9 0 4
1 8 ,0 2 5
1 3 ,3 1 9
8 ,0 1 8
7 ,7 0 8
8 ,0 3 6
3 ,8 0 8
3 71
9 8 .1
4 5 .1
2 6 .7
2 7 .1
2 4 .5
1 4 .3
1 0 .6
6 .4
6 .1
6 .4
3 .0
0 .3
2014
U s a g e R a te
35
(%)
250,000
100
200,000
80
150,000
60
100,000
40
50,000
20
Classification
36
2013
2014
No. of Establishments
Using e-Government Sercive
230,904
254,712
% of Establishments
Using e-Government Sercive
85.5
87.8
With regards to the industry types, use of e-Government service was the most frequent in
'Financial and Insurance activities' (99.3%), followed by 'Construction' (96.9%) and
Professional, scientific and technical activities. Whereas, 'Accommodation and food service
activities' (56.8%) and 'Membership organizations, repair and other personal services' (79.1%)
showed a relatively low rate of using e-Government services.
With regards to employment size, establishments with 50 or more employees showed a high
proportion of network construction at 90% or higher.
91.7
85.4
80
89.5
86.1
(Unit : %)
2014
99.3
96.9
81.1
86.8
85.7
87.4
80.9
87.5
89.0
96.8 94.9
90.5
92.1 88.2
83.4
79.1
65.7
60
59.6 56.8
40
37
20
2013
95.4
100
83.5
2014
100.0
94.3
96.2
86.6
85.5
87.8
80
60
40
20
10~49 Employees
38
50~249 Employees
250+ Employees
Total Establishments
[10+ Employees]
(%)
300,000
100
250,000
80
200,000
60
150,000
40
100,000
20
50,000
0
Classification
2013
2014
No. of Establishments
% of Establishments
No. of Establishments
% of Establishments
Information search
and retrieval
online processing
of civil application
Submitting documents
and data for civil
application
224,174
196,836
192,497
188,026
97.1
85.2
83.4
81.4
205,999
206,579
169,496
195,842
80.9
81.1
66.5
76.9
39
During the year 2014, 157,563 establishments (53.9%), among the establishments with 10 or
more employees (292,269) used e-Commerce to purchase or sell products and/or services.
Among these establishments, ones that purchased products or services via e-Commerce
accounted for 51.6% (150,726), and those that sold products or services via e-Commerce
accounted for 8.9% (26,142).
(%)
200,000
100
180,000
160,000
80
140,000
120,000
60
100,000
80,000
40
60,000
40,000
20
20,000
0
Classification
No. of Establishments
Use
Purchase
Sale
170,601
166,361
42,840
62.5
61.0
15.7
157,563
150,726
26,142
53.9
51.6
8.9
2013
% of Establishments
40
No. of Establishments
2014
% of Establishments
With regards to the industry types, the rate of e-Commerce purchase (order) of 'Information
and communications' was the highest at 62.1%; whereas, Transportation (37.1%) and
'Accommodation and food service activities' (39.2%) showed a relatively lower rate than
other types.
The larger the employment size, the higher the rate of e-Commerce purchase (order), and
the establishments with 50 or more employees showed the highest purchase (order) rate at
57.7%.
2013
2014
100
85.7
80
67.1
60
51.6
41.6
54.7
47.7
62.1
59.2 55.1
46.6
48.9
48.6
57.4 53.4
50.9
58.5 57.9
58.7
47.4
51.3 53.3
39.2
37.1
40
73.9
73.2
67.9
20
41
2013
2014
100
80
60
74.8
71.7
58.9
57.7
57.7
50.4
61.0
51.6
40
20
Sales or products and services through e-Commerce was also high for 'Information and
communication' with the highest rate of e-Commerce sales (order) at 22.2%; whereas 'Real
estate activities, renting and leasing' was the lowest at 1.1%.
The larger the employment size, the higher the rate of e-Commerce sales (order), and the
establishments with 250 or more employees showed the highest sales (order) rate of 12.1%.
2014
(Unit : %)
60
43.5
40
28.5
28.3
22.2
22.2
20
17.1 16.6
16.4
6.4
8.1 7.3
6.6
17.8
19.5
27.6
17.4
13.7
4.7
11.6
7.7
6.4
5.7
8.0
8.1
3.3
1.1
0
42
2013
2014
60
40
20
33.8
18.5
15.7
14.9
8.8
9.6
12.1
8.9
10~49 Employees
50~249 Employees
250+ Employees
Total Establishments
[10+ Employees]
43
(%)
120,000
100
100,000
80
80,000
60
60,000
40
40,000
20
20,000
0
Classification
No. of Establishments
% of Establishments
44
2013
2014
114,136
46,558
41.8
15.9
With regards to the industry types, the rate of RFID service use was high in 'Financial and
insurance activities' (20.0%), followed by 'Real estate activities, renting and leasing' (19.4%),
'Other Activities' (18.8%) and 'Transportation' (17.7%)
Whereas, Construction (8.3%), Manufacturing (13.1%) showed a relatively low rate of RFID
service use.
The larger the employment size, the higher the rate of RFID service use. 39.9% of
establishments with 250 or more employees responded that they were using RFID services,
and 14.6% of the establishments with 10 to 49 employees answered that they were using
RFID services. The results indicates a considerable gap between the usage rate in
accordance with the employment size.
RFID Technology Usage Rate By Industry Type
2013
(Unit : %)
2014
100
80
61.5
60
48.5
41.6
40
20
0
39.2
30.8
13.9 14.3
13.1
59.2
48.8
45.4
38.2
37.4
27.8
16.5
8.3
17.7
17.0
16.7
20.0
19.4
15.6
16.0
17.1 15.1
18.8
45
2013
10 0
2014
9 0 .8
8 1 .9
80
60
3 9 .9
40
4 1 .8
3 4 .1
2 0 .9
20
1 4 .6
1 5 .9
10 ~ 49 E m p lo ye e s
46
50 ~ 24 9 Em plo y e e s
2 50 + E m plo y e e s
T ot al E sta b lish m e n ts
[1 0+ E m p lo ye e s]
(% )
9 0,000
1 00
8 0,000
80
7 0,000
6 0,000
60
5 0,000
4 0,000
40
3 0,000
2 0,000
20
1 0,000
0
Classif icatio n
Sec urity
Inv en to ry
D eliev ery
P aym en t
M anu fac turin g
Id en tific atio n
m an ag em e nt m an ag em e nt m an ag em e nt m an ag em ent
p ro c ess
o r ac cess
m anag em ent
co n tro l
o th ers
No . o f Establishm ents
26,935
19,094
20,363
7,557
4,106
4,615
28
57.9
41.0
43.7
16.2
8.8
9.9
0.1
2014
47
(% )
12 0 ,0 0 0
10 0
10 0 ,0 0 0
80
8 0 ,0 0 0
60
6 0 ,0 0 0
40
4 0 ,0 0 0
20
2 0 ,0 0 0
0
48
N o . o f E st ab lish m e n ts
% of Es tab lis h m e n ts
20 1 3
20 14
9 6 ,51 8
13 6 ,3 84
3 5.7
4 7 .0
With regards to the industry types, 'Financial and insurance activities' showed the highest
rate of using enterprise resource planning (ERP) software/system at 80.7%, whereas
Construction' and 'Accommodation and food service activities' showed the lowest at 30.5%.
With regards to the employment size, the larger the employment size, the higher the rate
of using enterprise resource planning (ERP) software/system. In particular, establishments with
250 or more employees showed a high rate of using enterprise resource planning (ERP)
software/system of 76.6%, which was higher than that of the establishments with 10 to 49
employees (43.5%).
(Unit : %)
2014
100
80.7
80
62.5
31.2
37.9
41.3
43.9
40.1
30.5
51.6
52.0
46.7
40
65.9
54.0
60
37.1
34.4 36.6
30.5
27.9
20.3
39.7
34.0
30.9
24.8
17.5
20
35.7
20.0
2013
2014
100
76.6
80
64.3
65.4
56.2
60
47.0
43.5
40
35.7
31.6
20
10~ 49 Employees
50~249 Em ployees
250+ Em ployees
To tal Establishments
[10+ Employees]
49
(%)
90,000
100
80,000
80
70,000
60,000
60
50,000
40,000
40
30,000
20,000
20
10,000
0
Classification
50
2013
2014
No. of Establishments
79,894
48,488
% of Establishments
29.5
16.7
With regards to industry types, 'Financial and insurance activities' showed the highest rate of
using customer relationship management (CRM) software/system at 69.1%, whereas
'Construction' showed the lowest at 3.1%.
(Unit : %)
2014
100
80
72.4 69.1
60
40
30.8
23.8
20
21.5
20.7
11.7
7.5
24.6
30.3
21.9
31.3
28.0
24.1
6.5
3.1
9.4
32.1
30.1
26.0
21.1
9.9
14.8
51
Use of CRM Software/System Rate - By Establishment Size
(Unit : %)
2013
2014
100
80
60
40
20
35.6
31.7
29.1
26.3
16.3
18.0
29.5
16.7
10~49 Employees
50~249 Employees
250+ Employees
Total Establishments
[10+ Employees]
10
52
Launched
new goods
or services
24,501
[8.4%]
Had
production
innovation
through ICT
7,575
[30.9%]
Did not
Improve internal
Business process
274,307
[93.9%]
Improved internal
business process
17,961
[6.1%]
Did not
Improve internal
process through
ICT
8,587
[47.8%]
Improved
internal business
process through
ICT
9,374
[52.2%]
53
With regards to industry types, Accommodation and food service activities (83.1%) and
Information and communications(73.3%) showed a higher rate of ICT-based business
process innovation than other industries. whereas 'Construction' showed the lowest with
19.9%.
2014
100
83.1
80
73.3
71.9
63.6
59.5
60
38.0
35.0
40
25.2
49.6
51.1
43.4
30.7
19.9
20
0
54
The larger the employment size, the higher the rate of ICT-based business process
innovation, and the establishments with 250 or more employees showed the highest rate at
75.9%.
2014
100
75.9
80
52.2
60
50.0
55.3
40
20
10~49 Employees
50~249 Employees
250+ Employees
Total Establishments
[10+ Employees]
Yes
37,459
[12.8%]
No, I don't know
about the service
157,853
[54.0%]
Acquaintance
134,416
[46.0%]
55
11
at
94.3%
(265,474).
It
was
followed
by
'Intrusion
Detection/Protection/
(%)
300,000
100
250,000
80
200,000
60
150,000
40
100,000
20
50,000
0
Classification
2013
No. of Establishments
% of Establishments
2014
No. of Establishments
% of Establishments
56
Anti-virus/
Spam Solutions
Intrusion Detection/
Protection/ Prevention
Certification/
Encoding
Other Protection/
Security Solutions
2,215,078
614,916
585,966
900,523
97.5
27.1
25.8
39.6
265,474
178,140
131,904
113,608
94.3
63.3
46.9
40.4
57
12
(%)
18,000
100
16,000
80
14,000
12,000
60
10,000
8,000
40
6,000
4,000
20
2,000
0
Classification
No. of Establishments
58
% of Establishments
2013
2014
16,551
10,804
6.1
3.7
(%)
2,500
100
2,000
80
1,500
60
1,000
40
500
20
Classification
2013
2014
No. of Establishments
2,017
1,687
0.7
0.6
% of Establishments
59
(%)
1,800
100
1,600
80
1,400
1,200
60
1,000
800
40
600
400
20
200
0
Classification
2013
2014
No. of Establishments
1,294
766
0.5
0.3
% of Establishments
60
(%)
2,500
100
2,000
80
1,500
60
1,000
40
500
20
Classification
2013
2014
No. of Establishments
1,938
1,007
0.7
0.3
% of Establishments
61
62
Appendix 2. Questionnaire
63
292,269
290,418
99.4
1,304
1,279
98.1
Manufacturing
65,098
64,562
99.2
Construction
20,529
20,355
99.2
36,431
36,268
99.6
Transportation
11,681
11,663
99.8
17,250
16,855
97.7
9,497
9,442
99.4
20,253
20,253
100.0
9,043
8,999
99.5
14,010
14,010
100.0
11,644
11,475
98.5
12,245
12,167
99.4
Other Activities
63,284
63,090
99.7
10~49
246,434
244,622
99.3
50~249
41,127
41,088
99.9
4,708
4,708
100.0
64
250 or more
20~Less
than 40%
No. of
Establishments
40~Less
than 60%
No. of
Establishments
60~Less
than 80%
No. of
Establishments
80% and
above
No. of
Establishments
Proportion
of
employees
using
Establishcomputers
ment
with 10 or
among
more
all
employees employees
290,418
35,588
12.3
49,522
17.1
30,632
10.5
14,882
5.1
159,795
55.0
290,418
67.8
1,279
162
12.7
392
30.7
118
9.2
30
2.4
576
45.1
1,279
59.1
Manufacturing
64,562
12,590
19.5
22,406
34.7
11,718
18.1
4,522
7.0
13,327
20.6
64,562
43.9
Construction
20,355
2,136
10.5
3,321
16.3
3,647
17.9
1,672
8.2
9,578
47.1
20,355
65.0
Wholesale and
retail trade
36,268
3,863
10.7
4,619
12.7
3,389
9.3
1,971
5.4
22,427
61.8
36,268
73.2
Transportation
11,663
3,918
33.6
1,906
16.3
803
6.9
409
3.5
4,626
39.7
11,663
51.5
Accommodation
and food service
activities
16,855
3,774
22.4
4,579
27.2
1,957
11.6
806
4.8
5,740
34.1
16,855
51.2
9,442
33
0.4
110
1.2
240
2.5
261
2.8
8,798
93.2
9,442
95.8
20,253
420
2.1
677
3.3
414
2.0
96
0.5
18,647
92.1
20,253
93.6
8,999
956
10.6
2,440
27.1
1,526
17.0
585
6.5
3,492
38.8
8,999
58.0
INDUSTRY
Agriculture,
forestry, fishing,
mining and
quarrying
Information and
communications
Financial and
insurance
activities
Real estate
activities, renting
and leasing
65
Professional,
scientific and
technical
activities
14,010
159
1.1
421
3.0
769
5.5
656
4.7
12,006
85.7
14,010
91.1
Business facilities
management and
business support
services
11,475
2,847
24.8
1,672
14.6
782
6.8
388
3.4
5,786
50.4
11,475
61.0
Membership
organizations,
repair and other
personal services
12,167
1,994
16.4
2,707
22.2
1,448
11.9
482
4.0
5,537
45.5
12,167
59.8
Other Activities
63,090
2,737
4.3
4,271
6.8
3,822
6.1
3,004
4.8
49,256
78.1
63,090
84.4
10~49
244,622
27,603
11.3
43,935
18.0
26,902
11.0
12,272
5.0
133,911
54.7
244,622
67.9
50~249
41,088
7,252
17.7
5,172
12.6
3,456
8.4
2,266
5.5
22,942
55.8
41,088
66.9
250 or more
4,708
733
15.6
415
8.8
273
5.8
344
7.3
2,942
62.5
4,708
71.7
SIZE [No. of
employees]
Construction of Network
No. of
Establishments
290,418
222,849
76.7
1,279
912
71.3
Manufacturing
64,562
46,023
71.3
Construction
20,355
12,943
63.6
36,268
28,724
79.2
Transportation
11,663
7,900
67.7
16,855
11,164
66.2
9,442
8,436
89.3
20,253
19,077
94.2
8,999
5,971
66.3
14,010
11,987
85.6
11,475
8,512
74.2
12,167
8,263
67.9
Other Activities
63,090
52,936
83.9
10~49
244,622
182,566
74.6
50~249
41,088
36,008
87.6
4,708
4,274
90.8
66
250 or more
No. of
Establishments
292,269
289,974
99.2
1,304
1,279
98.1
Manufacturing
65,098
64,301
98.8
Construction
20,529
20,363
99.2
36,431
36,268
99.6
Transportation
11,681
11,588
99.2
17,250
16,853
97.7
9,497
9,442
99.4
20,253
20,253
100.0
9,043
9,043
100.0
14,010
14,010
100.0
11,644
11,460
98.4
12,245
12,090
98.7
Other Activities
63,284
63,024
99.6
10~49
246,434
244,210
99.1
50~249
41,127
41,059
99.8
4,708
4,706
99.9
250 or more
67
xDSL
No. of
Establishments
Private Line
No. of
Establishments
Cable Modem
No. of
Establishments
Optic Lan/FTTH
No. of
Establishments
289,974
11,195
3.9
50,815
17.5
47,360
16.3
189,540
65.4
1,279
103
8.1
210
16.5
222
17.4
797
62.3
Manufacturing
64,301
2,133
3.3
5,215
8.1
10,627
16.5
47,098
73.2
Construction
20,363
392
1.9
1,077
5.3
4,846
23.8
14,021
68.9
Wholesale and
retail trade
36,268
2,228
6.1
5,354
14.8
3,974
11.0
25,959
71.6
Transportation
11,588
587
5.1
1,868
16.1
1,762
15.2
7,706
66.5
Accommodation and
food service activities
16,853
876
5.2
1,755
10.4
3,017
17.9
10,654
63.2
9,442
640
6.8
2,281
24.2
1,094
11.6
5,888
62.4
20,253
751
3.7
10,269
50.7
1,731
8.5
10,003
49.4
9,043
250
2.8
699
7.7
1,474
16.3
6,760
74.8
Professional, scientific
and technical activities
14,010
570
4.1
2,721
19.4
2,553
18.2
9,354
66.8
Business facilities
management and
business support
services
11,460
457
4.0
1,431
12.5
2,179
19.0
7,553
65.9
Membership
organizations, repair and
other personal services
12,090
461
3.8
735
6.1
2,419
20.0
8,912
73.7
Other Activities
63,024
1,746
2.8
17,199
27.3
11,463
18.2
34,833
55.3
10~49
244,210
9,481
3.9
36,370
14.9
42,811
17.5
161,740
66.2
50~249
41,059
1,393
3.4
11,902
29.0
4,238
10.3
25,559
62.3
250 or more
4,706
321
6.8
2,544
54.1
312
6.6
2,241
47.6
INDUSTRY
Agriculture, forestry,
fishing, mining and
quarrying
Information and
communications
Financial and
insurance activities
Real estate activities,
renting and leasing
68
Wireless Internet on
mobile phones
Wireless LAN
No. of
Establishments
(cont'd)
No. of
Establishments
High-speed
Wireless Internet
No. of
Establishments
289,974
104,527
36.0
22,397
7.7
17,286
6.0
1,279
310
24.2
84
6.6
13
1.0
Manufacturing
64,301
18,158
28.2
3,282
5.1
4,154
6.5
Construction
20,363
7,539
37.0
775
3.8
1,043
5.1
Wholesale and
retail trade
36,268
16,331
45.0
3,218
8.9
1,766
4.9
Transportation
11,588
3,767
32.5
852
7.3
431
3.7
Accommodation and
food service activities
16,853
6,097
36.2
941
5.6
505
3.0
9,442
5,981
63.3
1,781
18.9
534
5.7
20,253
5,893
29.1
1,946
9.6
896
4.4
9,043
2,361
26.1
435
4.8
14
0.2
14,010
6,344
45.3
1,263
9.0
470
3.4
Business facilities
management and business
support services
11,460
4,275
37.3
546
4.8
633
5.5
Membership
organizations, repair and
other personal services
12,090
4,883
40.4
955
7.9
545
4.5
Other Activities
63,024
22,589
35.8
6,318
10.0
6,281
10.0
10~49
244,210
86,400
35.4
17,943
7.3
14,653
6.0
50~249
41,059
15,793
38.5
3,828
9.3
2,372
5.8
250 or more
4,706
2,334
49.6
625
13.3
260
5.5
Information and
communications
Financial and
insurance activities
Real estate activities,
renting and leasing
69
20~Less
than 40%
No. of
Establishments
40~Less
than 60%
No. of
Establishments
60~Less
than 80%
No. of
Establishments
80% and
above
No. of
Establishments
Proportion
of
employees
using
Establishcomputers
ment
with 10 or
among
more
all
employees
employees
289,974
33,269
11.5
48,304
16.7
29,158
10.1
14,318
4.9
164,925
56.9
289,974
69.3
1,279
170
13.3
368
28.8
88
6.9
63
4.9
589
46.1
1,279
59.6
Manufacturing
64,301
11,841
18.4
22,693
35.3
11,200
17.4
4,470
7.0
14,097
21.9
64,301
44.8
Construction
20,363
1,805
8.9
3,377
16.6
3,411
16.8
1,724
8.5
10,045
49.3
20,363
67.0
Wholesale and
retail trade
36,268
3,315
9.1
4,414
12.2
3,762
10.4
2,113
5.8
22,665
62.5
36,268
74.5
Transportation
11,588
3,547
30.6
1,805
15.6
771
6.7
420
3.6
5,045
43.5
11,588
54.7
Accommodation
and food service
activities
16,853
3,531
21.0
4,136
24.5
1,994
11.8
689
4.1
6,504
38.6
16,853
54.8
9,442
84
0.9
150
1.6
148
1.6
190
2.0
8,870
93.9
9,442
96.0
20,253
447
2.2
483
2.4
445
2.2
41
0.2
18,837
93.0
20,253
94.4
9,043
828
9.2
2,493
27.6
1,266
14.0
587
6.5
3,868
42.8
9,043
60.3
Professional,
scientific and
technical
activities
14,010
146
1.0
303
2.2
438
3.1
613
4.4
12,510
89.3
14,010
93.4
Business facilities
management and
business support
services
11,460
2,582
22.5
1,622
14.2
759
6.6
426
3.7
6,071
53.0
11,460
63.6
Membership
organizations,
repair and other
personal services
12,090
1,980
16.4
2,814
23.3
1,092
9.0
615
5.1
5,589
46.2
12,090
60.2
Other Activities
63,024
2,991
4.7
3,646
5.8
3,785
6.0
2,368
3.8
50,236
79.7
63,024
85.2
INDUSTRY
Agriculture,
forestry, fishing,
mining and
quarrying
Information and
communications
Financial and
insurance
activities
70
Real estate
activities, renting
and leasing
10~49
244,210
25,793
10.6
43,002
17.6
25,458
10.4
11,833
4.8
138,124
56.6
244,210
69.3
50~249
41,059
6,797
16.6
4,895
11.9
3,427
8.3
2,199
5.4
23,742
57.8
41,059
68.6
250 or more
4,706
678
14.4
408
8.7
273
5.8
287
6.1
3,060
65.0
4,706
73.5
Operating Own
Homepage
No. of
Establishments
No. of
Establishments
Not Maintaining
Homepage
No. of
Establishments
292,269
125,924
43.1
60,336
20.6
106,997
36.6
1,304
306
23.5
389
29.8
612
46.9
Manufacturing
65,098
30,664
47.1
3,419
5.3
31,060
47.7
Construction
20,529
4,584
22.3
816
4.0
15,142
73.8
Wholesale and
retail trade
36,431
11,999
32.9
11,370
31.2
13,255
36.4
Transportation
11,681
2,746
23.5
2,661
22.8
6,327
54.2
Accommodation and
food service activities
17,250
5,191
30.1
7,332
42.5
4,727
27.4
9,497
7,379
77.7
1,594
16.8
552
5.8
20,253
4,337
21.4
14,246
70.3
1,765
8.7
9,043
2,365
26.2
1,041
11.5
5,639
62.4
14,010
7,840
56.0
1,839
13.1
4,409
31.5
Business facilities
management and business
support services
11,644
4,560
39.2
1,697
14.6
5,435
46.7
Membership
organizations, repair and
other personal services
12,245
5,108
41.7
1,399
11.4
5,737
46.9
Other Activities
63,284
38,842
61.4
12,533
19.8
12,337
19.5
10~49
246,434
97,977
39.8
51,216
20.8
97,887
39.7
50~249
41,127
24,550
59.7
8,304
20.2
8,592
20.9
4,708
3,396
72.1
816
17.3
518
11.0
Information and
communications
Financial and
insurance activities
Real estate activities,
renting and leasing
250 or more
71
Establishments with
Homepages
No. of
Establishments
Social Network
Service(SNS)
Mobile Website
No. of
Establishments
No. of
Establishments
125,924
122,519
97.3
10,639
8.4
9,525
7.6
306
304
99.4
10
3.3
15
4.8
30,664
30,431
99.2
1,510
4.9
777
2.5
4,584
4,547
99.2
123
2.7
219
4.8
Wholesale and
retail trade
11,999
11,989
99.9
1,145
9.5
1,126
9.4
Transportation
2,746
2,678
97.5
260
9.5
149
5.4
Accommodation and
food service activities
5,191
5,027
96.8
621
12.0
530
10.2
Information and
communications
7,379
7,324
99.2
791
10.7
941
12.7
Financial and
insurance activities
4,337
4,337
100.0
692
16.0
52
1.2
2,365
2,319
98.0
234
9.9
127
5.4
7,840
7,840
100.0
715
9.1
532
6.8
Business facilities
management and business
support services
4,560
4,469
98.0
499
11.0
204
4.5
Membership
organizations, repair and
other personal services
5,108
5,032
98.5
292
5.7
364
7.1
38,842
36,222
93.3
3,747
9.6
4,489
11.6
10~49
97,977
94,739
96.7
7,194
7.3
7,235
7.4
50~249
24,550
24,398
99.4
2,609
10.6
1,659
6.8
3,396
3,381
99.6
835
24.6
632
18.6
72
Other Activities
SIZE [No. of employees]
250 or more
Establishments
Establishments
No. of
Establishments
Delivery of products/
services online
No. of
Establishments
123,501
98.1
56,836
45.1
8,036
6.4
8,018
6.4
279
91.1
202
66.0
22
7.2
15
4.7
30,664
30,459
99.3
15,801
51.5
743
2.4
1,591
5.2
4,584
4,418
96.4
1,305
28.5
307
6.7
373
8.1
Wholesale and
retail trade
11,999
11,713
97.6
7,649
63.8
1,114
9.3
1,181
9.8
Transportation
2,746
2,680
97.6
1,050
38.2
69
2.5
174
6.3
Accommodation and
food service activities
5,191
5,095
98.1
3,545
68.3
712
13.7
0.1
Information and
communications
7,379
7,367
99.8
2,885
39.1
650
8.8
838
11.4
Financial and
insurance activities
4,337
4,152
95.7
2,087
48.1
850
19.6
681
15.7
2,365
2,171
91.8
814
34.4
197
8.3
14
0.6
Professional, scientific
and technical activities
7,840
7,634
97.4
2,804
35.8
662
8.4
635
8.1
Business facilities
management and
business support
services
4,560
4,451
97.6
1,612
35.4
366
8.0
207
4.5
Membership
organizations, repair and
other personal services
5,108
5,008
98.0
1,875
36.7
132
2.6
370
7.2
38,842
38,074
98.0
15,207
39.2
2,211
5.7
1,933
5.0
10~49
97,977
96,072
98.1
45,004
45.9
6,369
6.5
5,960
6.1
50~249
24,550
24,127
98.3
10,323
42.0
1,289
5.3
1,667
6.8
250 or more
3,396
3,302
97.2
1,509
44.4
377
11.1
391
11.5
125,924
INDUSTRY
Agriculture, forestry,
fishing, mining and
quarrying
Manufacturing
Construction
Other Activities
306
73
Provision of after
purchase services
No. of
Establishments
Wireless internet
services
No. of
Establishments
(cont'd)
English version
of the site
No. of
Establishments
125,924
34,098
27.1
7,708
6.1
18,025
14.3
3,808
3.0
306
53
17.3
15
4.8
22
7.0
0.7
30,664
8,124
26.5
1,003
3.3
6,536
21.3
267
0.9
4,584
1,038
22.6
510
11.1
636
13.9
39
0.8
Wholesale and
retail trade
11,999
3,656
30.5
790
6.6
2,412
20.1
240
2.0
Transportation
2,746
665
24.2
241
8.8
264
9.6
48
1.7
Accommodation and
food service activities
5,191
1,418
27.3
502
9.7
604
11.6
17
0.3
Information and
communications
7,379
2,034
27.6
723
9.8
1,411
19.1
108
1.5
Financial and
insurance activities
4,337
1,726
39.8
708
16.3
786
18.1
433
10.0
2,365
556
23.5
137
5.8
246
10.4
85
3.6
Professional, scientific
and technical activities
7,840
1,591
20.3
213
2.7
2,294
29.3
177
2.3
Business facilities
management and
business support
services
4,560
872
19.1
207
4.5
532
11.7
75
1.6
Membership
organizations, repair and
other personal services
5,108
1,224
24.0
126
2.5
216
4.2
19
0.4
38,842
11,142
28.7
2,534
6.5
2,067
5.3
2,298
5.9
10~49
97,977
25,293
25.8
5,948
6.1
11,912
12.2
1,871
1.9
50~249
24,550
7,675
31.3
1,448
5.9
4,708
19.2
1,302
5.3
250 or more
3,396
1,130
33.3
312
9.2
1,404
41.4
634
18.7
INDUSTRY
Agriculture, forestry,
fishing, mining and
quarrying
Manufacturing
Construction
74
Other Activities
SIZE [No. of employees]
Membership
Registration
No. of
Establishments
125,924
33,582
306
30
30,664
3,162
4,584
Wholesale and
retail trade
Online Order
26.7
No. of
Establishments
(cont'd)
Recruiting
No. of
Establishments
Others
No. of
Establishments
13,319
10.6
30,904
24.5
371
0.3
2.8
81
26.3
0.0
10.3
2,671
8.7
5,345
17.4
86
0.3
604
13.2
315
6.9
1,067
23.3
0.0
11,999
4,086
34.1
3,796
31.6
2,596
21.6
0.0
Transportation
2,746
644
23.4
410
14.9
708
25.8
0.0
Accommodation and
food service activities
5,191
1,619
31.2
702
13.5
1,362
26.2
0.2
Information and
communications
7,379
1,750
23.7
1,293
17.5
2,429
32.9
12
0.2
Financial and
insurance activities
4,337
1,351
31.2
864
19.9
2,258
52.1
0.0
2,365
899
38.0
29
1.2
465
19.7
0.2
Professional, scientific
and technical activities
7,840
979
12.5
415
5.3
2,124
27.1
10
0.1
Business facilities
management and
business support
services
4,560
1,036
22.7
529
11.6
1,494
32.8
0.2
Membership
organizations, repair and
other personal services
5,108
1,731
33.9
560
11.0
1,134
22.2
91
1.8
38,842
15,692
40.4
1,726
4.4
9,843
25.3
150
0.4
10~49
97,977
25,200
25.7
10,510
10.7
20,489
20.9
279
0.3
50~249
24,550
7,366
30.0
2,434
9.9
8,659
35.3
60
0.2
250 or more
3,396
1,016
29.9
375
11.0
1,756
51.7
32
0.9
INDUSTRY
Agriculture, forestry,
fishing, mining and
quarrying
Manufacturing
Construction
Other Activities
9.9
75
289,974
254,712
87.8
1,279
1,173
91.7
Manufacturing
64,301
57,581
89.5
Construction
20,363
19,725
96.9
36,268
31,099
85.7
Transportation
11,588
10,054
86.8
16,853
9,580
56.8
9,442
8,529
90.3
20,253
20,109
99.3
9,043
8,050
89.0
14,010
13,297
94.9
11,460
10,375
90.5
12,090
9,569
79.1
Other Activities
63,024
55,569
88.2
10~49
244,210
211,455
86.6
50~249
41,059
38,730
94.3
4,706
4,527
96.2
76
250 or more
Submitting
Documents and Data
for Civil Application
Online Processing
of Civil Application
No. of
Establishments
No. of
Establishments
254,712
205,999
80.9
206,579
81.1
195,842
76.9
169,496
66.5
Agriculture, forestry,
fishing, mining and
quarrying
1,173
900
76.7
964
82.1
877
74.7
797
67.9
Manufacturing
57,581
44,322
77.0
49,485
85.9
47,332
82.2
42,882
74.5
Construction
19,725
15,417
78.2
16,203
82.1
16,257
82.4
14,163
71.8
Wholesale and
retail trade
31,099
25,168
80.9
25,148
80.9
23,452
75.4
20,799
66.9
Transportation
10,054
8,337
82.9
7,227
71.9
6,638
66.0
5,520
54.9
Accommodation and
food service activities
9,580
7,222
75.4
6,010
62.7
5,895
61.5
3,856
40.3
Information and
communications
8,529
7,090
83.1
6,775
79.4
6,374
74.7
5,671
66.5
Financial and
insurance activities
20,109
17,139
85.2
14,920
74.2
13,830
68.8
11,861
59.0
8,050
6,425
79.8
6,545
81.3
6,232
77.4
4,852
60.3
Professional, scientific
and technical activities
13,297
11,335
85.2
10,987
82.6
9,932
74.7
9,060
68.1
Business facilities
management and
business support
services
10,375
8,193
79.0
7,209
69.5
7,038
67.8
6,803
65.6
Membership
organizations, repair and
other personal services
9,569
7,945
83.0
7,031
73.5
6,783
70.9
5,621
58.7
Other Activities
55,569
46,506
83.7
48,076
86.5
45,201
81.3
37,612
67.7
10~49
211,455
169,851
80.3
170,247
80.5
160,480
75.9
137,830
65.2
50~249
38,730
32,216
83.2
32,528
84.0
31,752
82.0
28,298
73.1
250 or more
4,527
3,932
86.9
3,804
84.0
3,610
79.7
3,368
74.4
INDUSTRY
77
No. of
Establishments
Purchase
%
No. of
Establishments
Sale
%
No. of
Establishments
292,269
157,563
53.9
150,726
51.6
26,142
8.9
1,304
551
42.2
543
41.6
84
6.4
Manufacturing
65,098
32,391
49.8
31,065
47.7
4,773
7.3
Construction
20,529
9,836
47.9
9,562
46.6
1,350
6.6
Wholesale and
retail trade
36,431
21,752
59.7
20,061
55.1
6,240
17.1
Transportation
11,681
4,526
38.7
4,334
37.1
551
4.7
Accommodation and
food service activities
17,250
7,426
43.0
6,754
39.2
2,359
13.7
9,497
6,378
67.2
5,894
62.1
2,108
22.2
20,253
11,766
58.1
10,319
50.9
3,958
19.5
9,043
4,836
53.5
4,828
53.4
102
1.1
14,010
8,335
59.5
8,200
58.5
893
6.4
Business facilities
management and business
support services
11,644
5,669
48.7
5,518
47.4
664
5.7
Membership
organizations, repair and other
personal services
12,245
6,696
54.7
6,522
53.3
982
8.0
Other Activities
63,284
37,402
59.1
37,127
58.7
2,079
3.3
10~49
246,434
130,344
52.9
124,298
50.4
21,604
8.8
50~249
41,127
24,409
59.4
23,710
57.7
3,966
9.6
250 or more
4,708
2,810
59.7
2,718
57.7
571
12.1
INDUSTRY
Agriculture, forestry, fishing,
mining and quarrying
Information and
communications
Financial and
insurance activities
Real estate activities, renting
and leasing
78
No. of
Establishments
292,269
46,558
15.9
1,304
186
14.3
Manufacturing
65,098
8,519
13.1
Construction
20,529
1,695
8.3
36,431
6,006
16.5
Transportation
11,681
2,064
17.7
17,250
2,939
17.0
9,497
1,589
16.7
20,253
4,048
20.0
9,043
1,752
19.4
14,010
2,179
15.6
11,644
1,863
16.0
12,245
1,848
15.1
Other Activities
63,284
11,870
18.8
10~49
246,434
36,099
14.6
50~249
41,127
8,583
20.9
4,708
1,876
39.9
250 or more
79
Identification or access
control
No. of
Establishments
Inventory management
No. of
Establishments
Manufacturing process
Management
No. of
Establishments
46,558
26,935
57.9
20,363
43.7
4,615
9.9
186
139
74.4
105
56.5
11
6.0
Manufacturing
8,519
5,496
64.5
4,691
55.1
1,438
16.9
Construction
1,695
234
13.8
77
4.5
0.0
Wholesale and
retail trade
6,006
2,285
38.1
3,849
64.1
1,003
16.7
Transportation
2,064
1,410
68.3
741
35.9
60
2.9
Accommodation and
food service activities
2,939
829
28.2
1,610
54.8
958
32.6
Information and
communications
1,589
957
60.3
682
42.9
59
3.7
Financial and
insurance activities
4,048
3,026
74.7
1,025
25.3
438
10.8
1,752
1,732
98.8
31
1.8
0.4
2,179
1,955
89.7
450
20.6
223
10.2
Business facilities
management and business
support services
1,863
1,488
79.9
447
24.0
102
5.5
Membership
organizations, repair and other
personal services
1,848
1,477
79.9
654
35.4
242
13.1
11,870
5,907
49.8
6,001
50.6
73
0.6
10~49
36,099
20,490
56.8
15,431
42.7
3,671
10.2
50~249
8,583
5,443
63.4
3,838
44.7
739
8.6
250 or more
1,876
1,002
53.4
1,095
58.3
205
10.9
INDUSTRY
Agriculture, forestry, fishing,
mining and quarrying
80
Other Activities
Establishments
Establishments
(cont'd)
Others
No. of
Establishments
46,558
7,557
16.2
19,094
41.0
4,106
8.8
28
0.1
186
76
40.8
121
65.0
18
9.4
0.0
Manufacturing
8,519
1,182
13.9
1,943
22.8
753
8.8
0.0
Construction
1,695
0.0
1,464
86.4
0.4
0.0
Wholesale and
retail trade
6,006
2,498
41.6
1,991
33.2
1,133
18.9
0.0
Transportation
2,064
1,031
50.0
818
39.6
374
18.1
0.0
Accommodation and
food service activities
2,939
1,011
34.4
1,553
52.9
618
21.0
0.0
Information and
communications
1,589
564
35.5
419
26.4
44
2.8
0.0
Financial and
insurance activities
4,048
570
14.1
2,837
70.1
599
14.8
0.0
1,752
0.4
392
22.3
125
7.2
0.0
Professional, scientific
and technical activities
2,179
107
4.9
975
44.8
11
0.5
0.0
Business facilities
management and
business support
services
1,863
137
7.3
584
31.3
82
4.4
0.0
Membership
organizations, repair and
other personal services
1,848
0.0
627
33.9
45
2.4
0.0
11,870
373
3.1
5,371
45.2
296
2.5
28
0.2
10~49
36,099
5,915
16.4
15,578
43.2
3,534
9.8
0.0
50~249
8,583
1,397
16.3
2,999
34.9
485
5.6
28
0.3
250 or more
1,876
246
13.1
517
27.5
87
4.6
0.0
INDUSTRY
Agriculture, forestry,
fishing, mining and
quarrying
Other Activities
SIZE [No. of employees]
81
290,418
136,384
47.0
1,279
597
46.7
Manufacturing
64,562
26,638
41.3
Construction
20,355
6,199
30.5
36,268
19,580
54.0
Transportation
11,663
4,331
37.1
16,855
5,140
30.5
9,442
5,900
62.5
20,253
16,348
80.7
8,999
3,097
34.4
14,010
7,288
52.0
11,475
4,557
39.7
12,167
4,137
34.0
Other Activities
63,090
32,573
51.6
10~49
244,622
106,340
43.5
50~249
41,088
26,437
64.3
4,708
3,607
76.6
82
250 or more
290,418
48,488
16.7
1,279
149
11.7
Manufacturing
64,562
4,855
7.5
Construction
20,355
636
3.1
36,268
8,929
24.6
Transportation
11,663
1,205
10.3
16,855
1,512
9.0
9,442
2,274
24.1
20,253
14,002
69.1
8,999
581
6.5
14,010
1,315
9.4
11,475
1,140
9.9
12,167
2,570
21.1
Other Activities
63,090
9,321
14.8
10~49
244,622
39,847
16.3
50~249
41,088
7,404
18.0
4,708
1,238
26.3
250 or more
83
Enabled by or
directly related
to ICT
No. of
Establishments
Not enabled by or
directly related
to ICT
No. of
Establishments
69.1
267,768
292,269
24,501
8.4
7,575
30.9
16,926
91.6
1,304
22
1.7
0.0
22
100.0
1,282
98.3
Manufacturing
65,098
5,443
8.4
774
14.2
4,669
85.8
59,655
91.6
Construction
20,529
488
2.4
21
4.2
467
95.8
20,041
97.6
36,431
5,019
13.8
1,138
22.7
3,880
77.3
31,413
86.2
Transportation
11,681
359
3.1
212
59.1
147
40.9
11,322
96.9
17,250
3,453
20.0
821
23.8
2,632
76.2
13,797
80.0
9,497
2,595
27.3
1,923
74.1
673
25.9
6,902
72.7
20,253
3,422
16.9
1,620
47.3
1,802
52.7
16,831
83.1
9,043
100
1.1
7.7
92
92.3
8,943
98.9
14,010
1,378
9.8
379
27.5
999
72.5
12,632
90.2
Business facilities
management and business
support services
11,644
451
3.9
117
25.9
334
74.1
11,193
96.1
Membership organizations,
repair and other personal
services
12,245
703
5.7
138
19.7
565
80.3
11,541
94.3
Other Activities
63,284
1,069
1.7
424
39.7
645
60.3
62,215
98.3
10~49
246,434
20,198
8.2
5,816
28.8
14,382
71.2
226,236
91.8
50~249
41,127
3,613
8.8
1,397
38.7
2,217
61.3
37,514
91.2
250 or more
4,708
689
14.6
362
52.5
327
47.5
4,019
85.4
INDUSTRY
Agriculture, forestry, fishing,
mining and quarrying
Information and
communications
Financial and insurance
activities
Real estate activities, renting
and leasing
84
Enabled by or
directly related
to ICT
No. of
Establishments
Not enabled by or
directly related
to ICT
No. of
Establishments
292,269
17,961
6.1
9,374
52.2
8,587
47.8
274,307
93.9
1,304
60
4.6
15
25.2
45
74.8
1,245
95.4
Manufacturing
65,098
2,984
4.6
1,044
35.0
1,940
65.0
62,114
95.4
Construction
20,529
455
2.2
91
19.9
364
80.1
20,074
97.8
36,431
2,908
8.0
1,262
43.4
1,645
56.6
33,524
92.0
Transportation
11,681
408
3.5
293
71.9
115
28.1
11,273
96.5
17,250
1,131
6.6
941
83.1
191
16.9
16,119
93.4
9,497
1,626
17.1
1,192
73.3
435
26.7
7,871
82.9
20,253
2,274
11.2
1,446
63.6
828
36.4
17,979
88.8
9,043
112
1.2
34
30.7
78
69.3
8,931
98.8
14,010
1,378
9.8
704
51.1
673
48.9
12,632
90.2
Business facilities
management and business
support services
11,644
500
4.3
190
38.0
310
62.0
11,145
95.7
Membership organizations,
repair and other personal
services
12,245
1,148
9.4
683
59.5
465
40.5
11,097
90.6
Other Activities
63,284
2,979
4.7
1,478
49.6
1,500
50.4
60,305
95.3
10~49
246,434
13,609
5.5
6,804
50.0
6,806
50.0
232,825
94.5
50~249
41,127
3,552
8.6
1,963
55.3
1,589
44.7
37,575
91.4
250 or more
4,708
800
17.0
607
75.9
193
24.1
3,908
83.0
INDUSTRY
Agriculture, forestry, fishing,
mining and quarrying
Information and
communications
Financial and insurance
activities
Real estate activities, renting
and leasing
85
292,269
37,459
12.8
1,304
217
16.6
Manufacturing
65,098
7,214
11.1
Construction
20,529
3,299
16.1
36,431
4,140
11.4
Transportation
11,681
1,712
14.7
17,250
565
3.3
9,497
3,068
32.3
20,253
2,621
12.9
9,043
1,097
12.1
14,010
3,413
24.4
11,644
1,879
16.1
12,245
1,469
12.0
Other Activities
63,284
6,766
10.7
10~49
246,434
30,073
12.2
50~249
41,127
6,402
15.6
4,708
984
20.9
86
250 or more
Table 20. Use of Information Protection and Security Solutions (Multiple Responses)
Total No. of
Establishments
with Computers
Anti-virus/
Spam Solutions
No. of
Establishments
Intrusion Detection/
Protection/
Prevention
No. of
Establishments
Certification/
Encoding
No. of
Establishments
Other Protection/
Security Solutions
%
No. of
Establishments
281,459
265,474
94.3
178,140
63.3
131,904
46.9
113,608
40.4
1,271
1,167
91.8
750
59.0
539
42.4
396
31.2
Manufacturing
62,723
60,138
95.9
38,633
61.6
26,405
42.1
23,572
37.6
Construction
19,318
17,507
90.6
9,524
49.3
7,375
38.2
7,204
37.3
Wholesale and
retail trade
35,016
33,428
95.5
22,521
64.3
17,749
50.7
15,020
42.9
Transportation
11,197
10,521
94.0
6,218
55.5
3,809
34.0
3,738
33.4
Accommodation and
food service activities
15,315
13,447
87.8
8,184
53.4
4,649
30.4
4,364
28.5
9,301
8,754
94.1
5,701
61.3
5,300
57.0
4,300
46.2
20,145
19,088
94.8
16,214
80.5
14,920
74.1
12,340
61.3
8,457
7,970
94.2
3,907
46.2
2,245
26.5
2,117
25.0
Professional, scientific
and technical activities
13,704
12,398
90.5
8,518
62.2
6,205
45.3
5,056
36.9
Business facilities
management and
business support
services
10,824
9,907
91.5
6,383
59.0
4,157
38.4
3,642
33.6
Membership
organizations, repair and
other personal services
11,878
10,990
92.5
6,431
54.1
4,198
35.3
4,276
36.0
Other Activities
62,310
60,159
96.5
45,156
72.5
34,352
55.1
27,582
44.3
10~49
236,481
222,466
94.1
144,285
61.0
105,678
44.7
90,090
38.1
50~249
40,346
38,548
95.5
30,128
74.7
23,102
57.3
20,716
51.3
250 or more
4,631
4,459
96.3
3,727
80.5
3,124
67.4
2,801
60.5
INDUSTRY
Agriculture, forestry,
fishing, mining and
quarrying
Information and
communications
Financial and
insurance activities
Real estate activities,
renting and leasing
87
290,418
10,804
3.7
1,279
42
3.3
Manufacturing
64,562
2,296
3.6
Construction
20,355
1,028
5.1
36,268
1,528
4.2
Transportation
11,663
344
2.9
16,855
21
0.1
9,442
666
7.1
20,253
359
1.8
8,999
289
3.2
14,010
834
6.0
11,475
414
3.6
12,167
827
6.8
Other Activities
63,090
2,156
3.4
10~49
244,622
8,724
3.6
50~249
41,088
1,693
4.1
4,708
388
8.2
88
250 or more
290,418
1,687
0.6
1,279
0.0
Manufacturing
64,562
637
1.0
Construction
20,355
34
0.2
36,268
265
0.7
Transportation
11,663
53
0.5
16,855
14
0.1
9,442
177
1.9
20,253
233
1.2
8,999
0.0
14,010
139
1.0
11,475
45
0.4
12,167
0.0
Other Activities
63,090
86
0.1
10~49
244,622
1,289
0.5
50~249
41,088
293
0.7
4,708
105
2.2
250 or more
89
290,418
766
0.3
1,279
0.0
Manufacturing
64,562
114
0.2
Construction
20,355
125
0.6
36,268
214
0.6
Transportation
11,663
0.0
16,855
0.0
9,442
61
0.6
20,253
13
0.1
8,999
0.0
14,010
102
0.7
11,475
0.0
12,167
11
0.1
Other Activities
63,090
122
0.2
10~49
244,622
436
0.2
50~249
41,088
262
0.6
4,708
68
1.4
90
250 or more
290,418
1,007
0.3
1,279
0.0
Manufacturing
64,562
252
0.4
Construction
20,355
0.0
36,268
82
0.2
Transportation
11,663
27
0.2
16,855
0.0
9,442
55
0.6
20,253
159
0.8
8,999
0.0
14,010
178
1.3
11,475
55
0.5
12,167
0.0
Other Activities
63,090
180
0.3
10~49
244,622
819
0.3
50~249
41,088
146
0.4
4,708
41
0.9
250 or more
91
Appendix 2. Questionnaire
Approval number
12008
[Article 32 of Statistics Act (Duty of Statistical Respondents to Answer Faithfully)/Article 41(Fine for Negligence)]
The survey on the Information Society is a nationally assigned basic survey, to which the respondents are obligated to answer faithfully,
and any refusal, interruption or negligence in answering is subject to a fine not exceeding KRW 1 million.
ID
We (Ministry of Science, ICT and Future Planning and National Information Society Agency)
are conducting the survey on the Information Society to understand the current status and
level of informatization of businesses in South Korea, under Article 44(indicators research) of
the Framework Act on the National Informatization.
We kindly ask for your active cooperation to help establish effective informatization policies.
All data obtained during this survey will only be used for census and research purposes and
will be kept in strict confidence. We greatly appreciate your time and effort and hope that
your business/organization will prosper.
Ministry of Science, ICT and Future Planning
National Information Society Agency
92
Region
Seoul
Busan
Daegu
Incheon
Sejong
Name of Business
Sample Number
Industry
Classification
Classification
Business Type
Orgnization Structure
Size
Business Corporation
Non-business Coporation
Instruction
1 Please answer all questions in order from the first page.
(This questionnaire is 23 pages long including the cover page)
2 All questions should be answered to by the computer/information specialist in your business/organization, at the assistant
manager level or above. If there is no computer specialist, CEO or administrative manager may respond instead.
3 Please choose only one answer unless there are directions that say otherwise.
4 Unless specified otherwise, the reference date of questions should be as of December 31, 2014. Please keep in mind that 'at
present' means December 31, 2014.
E.g.) Does your business/organization have computer(s) at present? To this question, you can answer whether your
business/organization had computer(s) as of December 31, 2014.
The following questions are regarding your business/organization site only, not your entire business/organization.
Yes/No
Answer
Go to
1) Yes
2) No
Go to
Classification
As of Dec. 31 , 1 4
1) Desktop computers
2) Laptops (including netbooks)
3) TabletPCs (including UMPC)
(Galaxy Tab, iPad, EeePad Etc)
4) PDAs
5) Smartphones
(Galaxy, iPhone, Optimus Etc)
6) Other(please specify:
hundreds
Proportion of employees
using computers
Yes/No
Answer
1) Yes
2) No
tens
ones
%
93
C l a s s i f i c at i o n
Mark
1) E-mail system
Purpose
Mark
31
32
33
94
INTERNET USE
The Internet is a global public computer network which enables access to various communication
services including the web (W WW).
- It enables sending/receiving e-mails, search of information, online banking, data/file transfer, etc.
Yes/No
Answer
Go to
1) Yes
2) No
Go to
Mark
Method
1) xD SL(A DSL, VD SL etc )
3) Cable m odem
(Intern et s erv ice pro vided by c able op erators , SK B
Internet Sp eed, LG U+ P rime, etc .)
5) W ireles s LA N (W iFi)
(K T Olleh W iFi, SK T W iFi, LG U W iFi, etc . )
95
hundreds
Proportion of employees
using the Internet
tens
ones
HOMEPAGE/WEBSITE MAINTENANCE
(For all respondents)
Answer
Mark
96
Go to
Functions
Go to
Mark
3 ) Cus tom iz ed func tions exc lus iv ely p rov ide d to loyal
c us tom ers (Custom iz ed w ebp age o r in form atio n only for
fr equent v is itors )
1 0 ) O nline o rder
(O nline c art, paym ent, o rder track ing , etc . )
(Inc luding writing s im ple orde r s hee t online, or online
c art sys tem . In cluding interm ediating trade. )
1 1 ) Rec ruiting (re cruit in form atio n, online ap plic ation, etc .)
Update Frequency
How often did your business/organization
update the contents of your website in the
last 12 months (from Jan. to Dec. 2014)?
e-Government services refer to administrative services provided by the government and other public
authorities via the Internet(including mobile Internet).
- Including services of admission, inquiry, report or etc. of public services concerning tax, customs, business
registration, policing, public health, environment and etc. and of receiving administrative information.
4 Social Insurances
www.4insure.or.kr
www.g2b.go.kr
www.g4b.go.kr
e-Trade Portal
www.utradehub.or.kr
www.nts.go.kr
portal.customs.go.kr
NTS Hometax
www.hometax.go.kr
www.eais.go.kr
www.minwon.go.kr
www.esero.go.kr
The Electronic Tax Invoice Website has been merged with the National Tax Service Home Tax as of February 23 rd, 2015.
- Having questions answered and resolving problems are also regarded as e-government, let alone acquiring information
via sites of administrative agencies or public authorities.
- Only for business affairs, does not include the use of e-government for personal purposes.
Services
Mark
Frequency
Go to
Go to
Mark
6) Once a year
97
Mark
Reasons
6) Because of the necessity of additional procedures such as inperson visits, or e-mail verification
E-COMMERCE : PURCHASES
Electronic commerce(e-Commerce) refers to the sale (offer) or purchase (offer) of products or services,
conducted via computers and networks (including mobile commerce).
- It includes orders received or placed via Internet-enabled mobile phones (mobile commerce), but excludes orders
received via telephone, facsimile or conventional e-mail.
- The order may be with or without online payment, and orders which were cancelled or not completed are excluded
- Electronic commerce in financial and insurance sector refers to purchase of goods or services conducted over Internetmediated networks or sale of goods or services through Internet Market Places, where Internet Banking service is available.
- Conventional transactions through non-Internet based networks between financial and insurance companies are
excluded from electronic commerce.
98
Mark
Yes/No
Go to
Go to
hundreds
tens
ones
%
E-COMMERCE : SALES
Mark
Yes/No
Go to
Go to
hundreds
tens
ones
99
%
Type of Customers
Share of Sales
1) Other businesses
3) Government/public organizations
Nationalities
1) K orean customers
2) Foreign nationals
T otal
Share of Sales
10 0%
Mark
Reasons
1) Products/services that we want to sell are
not well suited for sales over the Internet.
5) High cost
guarantee, etc .)
RFID (Radio Frequency Identification) refers to a technology that uses thin flat tags and readers attached to objects to
identify them through radio frequency signals and interwork with the existing information systems to process information.
- Applied areas : product tracking, stock management, logistics, traffic, security, safety, national defense, procurement,
agriculture/livestock, asset management, access control, etc.)
- (e.g.) e-tag weekly no-car day system, intelligent traffic card system, tracking system for agricultural products like Korean native cattle,
management of national stock/asset, certificate for wine/liquor, delivery and information provision for food/medicine, etc.
Not to be confused with the bar-code system
100
Yes/No
Mark
Go to
1) Yes
2) No, but we plan to use RFID within
the next 12 months
3) No. We do not plan to use RFID
within the next 12 months
Go to
Mark
Purpose
6) Payments management
Open Data refers to all types of data that public institutions process, draft, and obtain electronically, including
text, video, and audio data
< Example of Open Data Usage >
1) Ministry of Land, Infrastructure and Transports communication regarding traffic information, utilization of
roadside CCTV video files development of traffic information CCTV application
2) Utilization of the consumer price index of the city of Seoul development of pricing information application
for the city of Seoul
3) Utilization of the regional data on Korea National Oil Corporations oil prices for gas stations across the
country, LPG pricing for all LPG sellers development of gas 9 application
Yes/No
Mark
1) Yes
2) No
Go to
Go to
Reasons
7) Other
(Please specify:
Yes/No
Mark
Mark
1) Yes
2) No
101
Mark
IC T e q ui p m en t s uc h as co mp u te r - r e la t ed co mp o ne n ts a nd
p er i p h er a l e q u ip m e nt
(Ha r d w ar e : C PU , m a in b o ar d , me mo r y , g r a p hi c c ar d , p r i nt er ,
co m mu ni ca ti o n d e v i ces ( LAN car d , hu b , sw it ch , r ou te r , et c. ))
up g r a d e (ch a ng e , a d d - on ), e tc . o f i nf o r ma ti o n sy s te m
(so ft wa r e : Wo r d p r o ce ss or , E xce l , Ph o to sh o p v ir u s v a cci n e,
Wi n d ow s/ Li nu x , J a v a , C + + , an d o th er b u si n es s- r e la t ed
p r og r a m s)
Go to
Le a se of c om mu n ic at i on l i ne co nn e cte d to com p u te r s.
fo r e xte r n al d i sp at ch s ta f f, e t c . /h o st in g / ho u si ng se r v i ce ,
D B b a cku p an d m an a g em en t , co st o f ha r d wa r e r e p a ir
i nf or m a ti o n sy s te ms , e tc.
6) Othe r C osts
E l ect r i ci ty , d i s p os ab l e , d i st r i b ut io n , fi x ed m an a g em en t c os t,
et c . o f co m p ut in g r o om .
Go to
7) N o i nv estm e nt in in form a tiz a tio n (N o sp end i ng )
102
(Only for those who answered 1~6 to Q13)
1st
2st
3st
9) No effect
(Only for those who answered 1~6 to Q 13)
?! 1
?#
? ?!"?
? ?
10
hund
-reds
tens
ones
%
Change
1 ) No (freeze)
Yes/No
Mark
Mark
1) Yes
2) No
Yes /No
Mark
Go to
1) Yes
2) No
Relation to ICT
1) Yes
2) No
103
Improvement
Mark
Mark
Go to
1) Yes
2) No
Go to
Relation to ICT
Mark
1) Yes
2) No
11
Go to
1)
2)
go to
go to
Open source software is a software that anyone can use without limitation due to the open source code, and
which satisfies the open source license
- Following the conditions for permission, there may be additional limitation regarding citation of the name and
rights of the programmer within the computer software patent license that allows one to create a source
code, edit, and redistribute the software.
e.g.) OS(Linux, Android, etc.), browser(Mozilla, Firefox, etc.), Middleware(Apache, Tomcat, MySQL, Cubrid, JBoss),
Application Program(LibreOffice, OpenOffice, FreeMind, Hadup, etc.), Programming Language(PHP, R, etc.)
Yes/No
Go to
1) Yes
Mark
Go to
Type
Mark
104
6) Other(Specify:
1.
2.
3.
Yes/No
Mark
1) Yes
2) No
12
Teleworking(Smart work) is a flexible working practice that allows workers to work with anyone, anywhere,
anytime on a network by using ICT.
The types of teleworking are as follows
1) Working at home : Teleworking in which one works at home using ICT
2) Working at a smart work center : Teleworking in which one does not commute to the company, but instead,
works in an alternate location equipped with ICT-based facilities.
3) Mobile working : Teleworking that brings to reality the concept of everywhere office', enabling people to work offsite or
on the move by using portable ICT devices (Laptops, PDAs, smartphones, etc.)(ICT device-based approval, report, mail,
parking management, statistical surveys, food and drug supervision, gas meter reading, mail sending, etc.)
1) Yes
2) No
Go to
Go to
Classification
Mark
Yes /No
Types
Working at
ho me
Working at
Smart
w ork
center
Mobile
w orking
Frequency
1) Mo re th a n on e da y a
week
employees
2) On ce every 8 days t o a
m on th
employees
3) On ce every 2 to 12
m on th s
employees
1) Mo re th a n on e da y a
week
employees
2) On ce every 8 days t o a
m on th
employees
3) On ce every 2 to 12
m on th s
employees
1) Mo re th a n on e da y a
week
employees
2) On ce every 8 days t o a
m on th
employees
3) On ce every 2 to 12
m on th s
employees
1st
No. of
Teleworkers
Mark
2st
3st
P le a s e g o t o
13
105
Purpose
Mar
k
9) Other(please specify :
Internet of Things, IoT is the intellectual technology or service that links various things with the internet to
allow dynamic communication of information between people and things, thing and other things, things and
systems
e.g.) Smart factory that can be remotely controlled, smart building that controls indoor temperature, the
heartbeat monitoring device for patients with arrhythmia, etc.
106
Yes/No
Mark
1) Yes
Go to
Go to
3) No, I dont know about IOT
Purpose
Mark
7) Other
(Please specify :
Please go to
14
Reason
Mark
Yes/No
Mark
1) Yes
2) No
Cloud computing provides people with ICT resources such as servers, storages, databases, and
software(programs) as a service provided over the Internet, enabling them to own the resources without having
to purchase them.
<Cloud Types>
1) Type that follows the service model : SaaS, which provides application software as a service, Paas, which
provides a software development platform as a service, IaaS which provides IT infrastructure(serer, storage,
etc.) as a service
2) Type that follows the implementation method : Private cloud is one in which the business/organization
establishes and utilizes its own computer room, public cloud is one that utilizes an external service, and the
hybrid type combines characteristics of both (private: security, public: low cost, agility)
(e.g. LG U+ Webhard, NAVER Ndrive, KT Ucloud, 2ndrive, dropbox, Amazon EC2, SK Telecom Tcloud biz, Hostware IDC
Koreas FlexCloud Servers, Google App Engine/Calendar/DocsMaps, MS Office Live, IBM LotusLive, etc.)
Use
Mark
1) Yes
Go to
Go to
3) No, I don t know about the
service
15
107
Mark
Measures
Please go to
Reasons
1)
Mark
108
Yes/No
Mark
1) Yes
2) No
16
Big Data is electronic data with enormous volume, fast data generation velocity, and data variety, which cannot
be saved/managed/analyzed through conventional methods.
e.g.) Providing personalized services through analyzing enormous volume of customer information
(selling additional insurance policies, product recommendation according to customers characteristics, etc.),
changing interior organization of a store according to analysis of weather data, customer service strategies according
to analysis of SNS data (VIP customer program), analyzing trends of various public petition and incorporating them in
policies, understanding public opinion on policies through SNS data, or calculating current population by analyzing
CCTV/air-traffic, etc.
Adoptation
Mark
Go to
Go to
Mark
Purpose
1 ) P rice prominen ce
109
Data)
4 ) Impr oved customer s ervice
( Building co ntinuous, and strong r elationship by
Please Go to
17
Mark
Reason
1 ) Un satisfactory per fo rmanc e
business budget)
3 ) Sec ur ity c once rns
(conc erns that imperfec tion s of the sys te m m ay
re sult in problem s such as security accidents or
hacking)
4 ) Fe ar of pers onal infor mation in fr in ge ment
(conc ern that Big Data serv ic e m ay r esult in
Yes/No
Mark
1) Yes
2) No
110
MOBILE USAGE
Mobile devices refer to handheld devices that you can carry anytime and anywhere without limitation.
They enable communications and real-time data interchange without cable or line connection.
- Using mobile devices for daily business refers to using mobile devices for business at least more than once
a week.
- Using mobile devices for personal purpose is not included.(Business area : finance/accounting,
personnel/general affairs/training, development/design, procurement, production/service provision, logistics,
sales, customer support, etc.)
(e.g. : Mobile phones, smartphones, tablet PCs, PDAs, GPS, etc.)
Yes/No
Mark
1)Yes
2) No
18
Go to
Go to
Mark
Activities
1) For sending/receiving business correspondence
111
Please go to
Reasons
1) Concern over the security of business information
and task information
6) Other(Specify:
Yes/No
Mark
Mark
1) Yes
2) No
19
D. INFORMATION SECURITY
Information Security
Taking management and technological measures in order to prevent tampering, modifying, and leaking o f
information in the process of information collection, processing, storage, search, transmission, and reception
Yes/No
Mark
1) Yes
112
Me thod
Mark
4 ) O utsourcing
20
Did your business/organization use any information security product as of Dec. 31, 2014?
If so, which of the following products was your business/organization using?
And which of the following products does your business/organization plan to use by
December 2014 (including those that you already have but plan to upgrade)?
Please mark all that apply.(Including software embedded in other security solution or OS)
Q26)
Q26-1)
2014
2015
2) Intrusion Detection/Protection/Prevention
(e.g.:Firewall(including Windows Firewall/Web Firewall)
IDS, IPS(Intrusion Detection/Prevention System))
3) Certification/Encoding*
*including information protection/security policies which are not products
(e.g. : Password Authorization (8 digits or more combination, half-period changes,
encoding save/transfer)
Hardware Token (Security Token)(physical security medium: USB or Smart Card, one
time password (OTP) generator)
Biometric methods (fingerprint, face, iris, vein, voice recognition)
Product
113
* certification/encoding solution: software and hardware that certify/verify/recognize identities of inner users of a
business/organization, outside-users like customers, and user devices(PIN code, token, digital signature, etc.)
1) Computer Viru s Va ccines(Anti -Vi rus) : A sof tware that sea rches/del etes mal i ci ous progr ams l ik e compute r viru ses, tro jan, wo rms, and cure dama ged fi le s.
2) Ant i-spyw are : A so ftware that dete cts/removes spyware from system *spyware collects users inf ormation through th e Intern et conne ction
witho ut the users kn owing.
3) Spam Prevention Soluti on s : filters received spam(junk) mails. *spam mail; advertising mail that is un ilaterally se nt to th e unspecified
4) Pa tch Mana gement Syste ms *Patch means modifying program simply in writing pro gram.
5) Fir ewall is a so ftware that con trols access to th e net work or to t he inside of a compute r.
6) Int rusi on De tection/Prevention Sy st em : A system that dete cts abnormal usage of a compute r system in real time
7) Pa ssword Auth orizati on uses combination of 8 digits o r more , h alf-period change s, e nco ding save/transfer.
8) Hardware Token ( Security T oken) : uses physical security media like U SB, Smart Card, or one time passw ord generator. * token ; small sized
USB device or card, wh ich gen erates random codes continuously
9) Bi ometric Met hods: uses biome trics such as finger prints, f ace, ir is, vein, or voice.
10) Back-up So lut io ns ( Da ta Back-up) : *backup: means copyin g file o r material needed f or rest oration or main tenance of system o peration in
storage s like disks or the Intern et for the cont in gen cies of data deletion or damage resulting from a break-down of computer equipmen t or
acciden t. (both including automatic/ manual back-up)
11) Data Back-up t o o ff -site ( outside) means addition ally sto rin g back-up copy of compute r file s or data at other areas except the e xisting
back-up place. (both including automatic/ manual back -up)
21
Yes/No
1) Yes
2) No
Yes/No
Mark
Mark
1) Yes
2) No
ten
thousands
thousands
Hund
reds
ten
thousands
thousands
tends
Hund
reds
tends
ones
ones
This is about the status of ICT security damages. Has your business/organization
experienced any damage from ICT security problems in the last 12 months (from Jan. to
Dec. 2014)? Mark all that apply.
114
And was there any financial expense for the damage cleanup? Mark all that apply.
Damage
Q 29)
Q 29-1)
Q 29-2)
Damage
Damage
Financial
ex perience
report
s pending
? Please Go to
5) Other (specify:
6) Did not experience any of the above damages
*DoS(Denial of Service) refers to an attempt to disturb normal operation of systems by attacking communication
networks or systems with massive amount of data packets.
Male
employees
Female
employees
Sales (Budget)
KRW
Respondent Profile
Address
Name
115
Telephone :
Contact Information
Email :
Please check the box if you prefer to be provided with the survey results.
Department/position
116