7: (Released: 09-30-03) ---------------- - The javascript that controls the floating menus in the user chats was missing some js files. The files have been added. - auto invite based on visits was inviting reguardless of how many pages the visitor visited. This has been corrected so that it invites correctly. - Added Refresh and Clear options to the floating navigation - made chat frame bigger in the admin side and added no break for the usernames in the tabs. version 2.6: (Released: 09-29-03) ---------------- - Added Modules feature. Administrators can now add other programs to work with CSLH such as their own contact form, support ticket program, etc.. Vars from Live Help are passed to the module in the query string for the other program to use. I will post some modules in the Updates page (http://www.craftysyntax.com/CSLH/updates.php) - Lowered Bandwidth Usage by NOT having the program refresh every 3 seconds while No operators are online. This cut my bandwidth down by about 85% but depends on how often you are online.. - Added Auto invite feature to allow operators to have the system invite visiting users automatically. The system now allows operators to create monitors to auto invite visitors based on either what referer they came from, and/or how many pages they have viewed, and/or what page they are looking at, and/or What department they are in. A very big time saver. - Added javascript floating menu in users chat window that has options to Maximize the window, Print the current chat session, or Exit. - fixed connection graphic to not have text on it (for multi-language) - Added Referer, Department name, and identity to the leave a message messages that are e-mailed to the operators when offline. - Fix bug with e-mails of departments always going to default department. - Fixed issue with visitor stat data not being recorded when no users online
version 2.5: (Released: 08-03-03)
---------------- - Added better support for the continous mode of the program by adding the functions "ob_flush()" Next to every instance of flush() this will support PHP 4.2.3+ and Windows u sers running php as a cgi so that you can run the program in continous mode. - Added ability to see only one chat at a time while still having the ability to see any new messages from other active chats with the new "view" Icon in the chat tabs. - Added ability for operator to quickly change alert settings from live help tab page. - Added onmouseover user detail javascript to quickly show the details of the visitors online. - Added the department information to details. - Added ability for Operators to talk to one another as now the Operators appear as Chatters with the option to chat or not to chat with another operator. - Added ability to Conference operators to one User so that multiple operators can talk to one user or multiple operators can talk to eachother. - Fixed BUG with when added an operator the operator is not added to any departments even though the departments are checked and when a operator was deleted there permissions were not removed. - Fixed BUG with operator not in default department having vistors not able to see them as online. - Fixed BUG with negative visit count when clearing data from the data tab. - Fixed BUG with details of the visitor it showing the server time rather then the server time + offset for correct time. - Added Manual Install directions for thoes who can not run the setup.php online installation.
version 2.4: (Released: 07-20-03)
---------------- - Added more language files - Fixed issue with rining sound always playing when someone enters the site even if you have alert visitors turned off. It will now only ring when you have "alert of visitors" set to Yes. - Needed to change the way that the name of the program was written. It is now shortened to CSLH or written all out as Crafty Syntax Live Help. There is another program called cs-live that exists on the internet and I want to have nothing to do with them and do not want to be confused with their company..
version 2.3: (Released: 07-18-03)
---------------- - Added a modified version of txt-db-api version 0.2.1-beta-01 for text based database support. This GPL api program is detailed at : http://www.c-worker.ch/txtdbapi/index_eng.php I modified database.php a bit to support alter quries and match mysql_options.php. It is recommended that you use Mysql. I just added this for thoes who can not figure out mysql and need this as a last resort. - Fixed refresh bug issue with refresh mode and not having enough time to enter in name. - Fixed Departments vanishing bug with operators not being able to be assigned to multiple different departments on some servers due to the departments array checkboxes not being seen as an arrray. I changed it to a variable.. - Fixed issue with department e-mail being sent to the defualt department when multiple departments are setup. - Fixed security hole with users being able to log into admin by using their ip address as the log in. - Added number of users online message back in. * Added multi-language support files to allow program to be translated into multiple different languages. however.. neeed someone to translate it into other languages.. * = note you need to make the language file .. it is called language-lang.php version 2.2: (Released: 06-15-03) ---------------- - Added ablility to provide a simple link to the live help system as an alternative to the javascript icon HTML code. - Added ablility to track and monitor pages with a new INVISIBLE Tracking HTML: if you want to monitor and track a page but do not want to have an icon on that page or link to live help use this HTML. You can invite and monitor pages with this code but the visitors will not be able to see the live help icon. - Added ability to track referers and also track traffic to the site in the data tab.. Bar graphs for visitors and referers are now logged every 7 minutes.. - Added Q & A system to allow visitors to leave questions or see a catigory tree of questions and answers. - Made the refresh in the "refresh mode" twice as fast.. it now refreshes every 3 seconds rather then 6. - offline messages now must have a valid email address - removed old javascript focus window input box (extra field at the very bottom left of the screen with a 1 in it)
version 2.1: (Released: 06-08-03)
---------------- - Fix issue with being logged out if visiting admin in multiple windows with same user. - Fix javascript error on bottom frame when answering call and comments is not defined yet. - invite message is now removed after being sent to the user. - Added option to not have "User is typing..." - Fixed issue with not being able to talk to users with changing IP address. AOL users IP address change with every GET.. WTF!?! - Fix issue with multiple users on same network with same OS and browser not getting a unique ID. - Added EMBED option to user sound options to allow sound for thoes using a browser that does not support cross frame javascript. (Like windows XP IE 6.0 ) - Fixed the style sheet and made the users chat a little easier to read. - Fixed bug where if you open a live chat and then click contact tab and then back to live help it shows no on online.. - Added Buffer overflow lines for Windows IE users where the browser locally saves the buffer before showing anything.. version 2.0: (Released: 06-01-03) ---------------- - Added more details to the details link for incoming vistors. - Fixed Issue with netscape refresh on user end of chat. - Added a more advanced "Push URL" system to allow operator to have the window of the url actually pop-up on the users end. - Added a more intuative interface for the quick messages. - Added ability to Push Images. - Visitors are now tracked by both session vars and host ip address - Added ability to create multiple different departments and have operators monitor the different departments. - Added settings screen for departments to allow users to set their own images for online and offline. - Made all of the fields in the leave a messages section of the program required. - new tab inerface to hop beteen users in the admin to avoid confusion on who you are talking to. - Added option for operator to be notified by a sound when a visitor visits website by Either Javascript or the plugin x-wav - Added transcripts and data recording. - Added Help and index of site.
version 1.7: (Released: 05-10-03)
---------------- - In netscape on the client side the text box was refreshing because the onkeypress was not being recorded. Fixed this. - Needed to add more close database connections thoughout the code to ensure that the connections is being closed some users were getting max connection errors.. - Added an "EXIT chat" link on the user end so that the user can close the chat session. - added a shorter timout for the admin user so that if the admin operator closes their admin without logging out their status will turn to offline 2 minutes later.. - Added error codes to the log in screen so that if the wrong username or password is entered it tells you you entered the wrong username/password - added a forgot your password screen for thoes who forget their password. - added code that refreshes the admin chat after 30 seconds of inactivity to avoid script timeout errors.. - Added a display so that the operators can tell is another operator is online. - reversed the way the messages are shown in the refresh mode to match the way it is shown in continous mode. version 1.6: (Released: 05-02-03) ---------------- - Added some extra javascript code to the users list frame to make sure that it keeps reloading.. for some reason it stops after an hour or so. The javascript is a double check.. - Added the txt-db-api database option for the type of database. - added a css style sheet and date and time to the user list frame. - added close database connections in the image display script to try to avoid max connections errors.. $mydatabase->close_connect(); version 1.5: (Released: 05-02-03) ---------------- - Added Manual installation directions and sql dump of initial database for users who have a hard time running the setup. - changed livehelp.js to use a global webpath var that is easily changed at the top of the file. - Fixed the issue with the text area not getting selected if the window focus is called. - Fixed issue with color staying Red for the users rather then alternating to a new color. - Had to remove the txt-db-api database option until I have a chance to fully de-bug it. - did a little bit of general code cleaning version 1.4: (Released: 05-01-03) ---------------- - Auto focus to textarea box after submitting message - Auto select last person who was sent a message for send to: - Auto Submit send when Return is pressed. - Auto focus chat window when they type something. This way you can minmize the window and so something else while they type. - fixed issue with user end chat not scrolling to absolute bottom of page. - Added a Clear button to clear out the chat screen. - fixed version field type (should be float) in config also fixed upgrade scrip t.
version 1.3: (Released: 04-30-03)
---------------- - combined chatting users and current visitors frames into one frame. Tried to use DHTML to now have to re-load the users frame but as it turns out IE does not like to load two frames infinitly at the same time.. WTF.. I have the code there but commented out. - added a field to `livehelp_config` ADD `use_flush ` VARCHAR( 10 ) DEFAULT 'YE S' NOT NULL ; - fixed upgrade in setup.php so that older version users can upgrade to new ver sion. - added support for non-flush() servers. Servers that insist on buffering the o utput until the entire page is loaded... - When you click on log out it marks your status now as offline.. - ---------------- ---------------- ---------------- ---------------- version 1.2: (Released: 04-28-03) ---------------- - As it turns out The HTTP Authentication hooks in PHP are only available when it is running as an Apache module and is hence not available in the CGI version which was causing internal server error on a few peoples installations. I re-programmed user_access.php to use a cookie login. - get_magic_quotes_gpc is now used instead of get_ini to see if the user has magic quotes on or off and a new extraction is used in config.php to extract the global vars and add slashes. (I like magic quotes) - Added a LOG OUT button to allow operators to close the admin. - took out javascript alert for new user in chat and replaced with java sound wav. - added referer to the details of the user.. I will make it look better in a later version... - Fixed issue with leave a messsage window always poping up if the user was requested for a chat then went away and then came back again when the operator was not around.. - added additional check in setup to make sure users with txt-db-api can write to their text database. ---------------- ---------------- ---------------- ---------------- version 1.1: (Released: 04-27-03) ---------------- - Added installation directions and change log txt files. - Added support for new $_POST $_GET and $_COOKIE that replace the $HTTP_*_VARS in newer versions of php. - Created a new field in livehelp_operator_channels table called "bgcolor" of type varchar (10). This field allows me to color code the users to allow it to be easier to separate the chatting users.. - Fixed bug with the leave a message script where the e-mail from address was not being sent. - Fixed bug with users entering in the same username or name as an already exisiting user. - Fixed issue with the "new user in chat" prompt showing before the user enters their name if ask for name option is selected. - magic quotes for words with apostrophes - If user selects not to have the leave the message option on and no one is online the credit line remained. Took that image out if leave a message is not enabled. ---------------- ---------------- ---------------- ---------------- version 1.0: (Released: 04-21-03) ---------------- - This was the first release of the program everything was new :-)
