1. Which of the following are true concerning IEEE 1394 / FireWire?

a. Currently allows data transfer rates of up to 400 Mb/sec.

b. Currently allows data transfer rates of up to 132 Mb/sec.
c. Allows you to connect up to 63 devices without the use of a hub.
d. Allows you to connect up to 127 devices without the use of a hub.
2. What type of socket is displayed on the picture below?

a. ISA b. PCI c. AGP d. EISA

3. Which processors fit in a Socket 7? (Choose 4)
a. Pentium 75

b. Pentium 200

c. Pentium 200 MMX

d. AMD K6

e. Pentium II

Explanation:
Socket 7 supports: Pentium 75-200 MHz, Pentium OverDrive, Pentium with MMX, Pentium with
MMX OverDrive, AMD K5, Cyrix 6x86, AMD K6, Cyrix 6x86MX.
4. Which processor introduced a 32-bit data path?
a. 80286

b. 80386 SX

c. 80386 DX

d. 80486 DX

e. Pentium

5. You need configure an external SCSI CD-ROM drive to use SCSI ID 6 using three jumpers. How
should you set the jumpers?
a. off / on / off

b. on / off / on

c. on / on / off

d. on / on / on

Explanation:
on / on / off represents 1 1 0 in bits which is 4+2+0 = 6.
6. Which AT command hangs up the modem?
a. ATH

b. ATX

c. AT d. ATD1

Explanation:
ATH and ATH0 hang up the modem, disconnecting the current connection.
7. What does the numeric error code 301 during the POST indicate?
a. The keyboard is broken or not plugged in
b. The hard disk drive controller is bad
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c. The floppy disk drive controller is bad

d. The battery is dead.
e. The serial card is bad.

Explanation:
301 The keyboard is broken or not plugged in.
1701 The hard disk drive controller is bad.
7301 The floppy disk drive controller is bad.
161 The battery is dead.
1101 The serial card is bad.
8. Which of the following can cause a POST error?
a. Corrupted startup files.
b. Damaged registry.
c. Hardware failure.
d. Not enough free space on boot device.
Explanation:
POST is short for Power-on self test, a self-diagnostic program invoked by the BIOS to check
primary hardware devices during startup.
9. What type of mainboard uses a P8 and P9 plug to connect the power supply?
a. AT

b. ATX

c. TX

d. Baby ATX

Explanation:
AT uses 2 almost identical 6-pins plugs to connect to he power supply. ATX uses a single 20-pin
plug.
10. What are common transmission speeds in Ethernet networks? (Choose 2)
a. 4 MBps

b. 10 KBps

c. 10 Mbps

e. 16 MBps

f. 100 Mbps

g.100 MBps

d. 10 MBps
h.100 Kbps

Explanation:
Today's Ethernet networks support 10 Megabits per second as well as 100 Mbps (Fast Ethernet)
and 1000 Mbps (Gigabit Ethernet).
11. In which of the following sockets fits a Pentium II XEON or Pentium III XEON?
a. Super Socket 7

b. Socket 423

c. Slot I

d. Slot A

e. Slot II

Explanation:

Slot II is similar as Slot I (used for Pentium II) except it has 330 contacts while slot 1 only has 242
contacts.
12. The print results of a laser printer contain vague columns and some parts are completely
white. Which two of the following could cause this?
a. Damaged erase lamp
c. Damaged primary corona

b. Damaged transfer corona

d. Toner cartridge is almost empty.

Explanation:
Answer a. and c. would more likely result in black pages. Click on the link below to read our
Printers TechNote.

13. Which processors are equipped with built-in L2 cache?

a. 80486

b. Pentium

c. Pentium II

d. Pentium Pro

14. Take a look at the diagram below:

You have just installed the CD-ROM drive, but it is not detected when you boot the computer and
on top of that the hard drive 2 doesn't work either. Which of the following two should you do
first?
a. Check the master/slave settings.
b. Check if the hard drive 2 and the CD-ROM drive use an unique IDE ID.
c. Check if both the CD-ROM drive and the CD-RW drive are properly terminated.
d. Check for proper cable orientation
Explanation:
If the master/slave settings are correct and the cables are properly connected than the next thing
you should try is only connecting the CD-ROM drive to see if anything is wrong with it.

15. You are installing a SCSI card which has a dip-switch block to set the SCSI ID. The block has 4
switches, what is the highest SCSI ID that can be configured for this card?
a. 6

b. 7

c. 8

d. 14

e. 15

f. 16

Explanation:
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When you need to configure the SCSI ID using jumpers or switches you need to think binary. 4
bits gives a maximum of 16 values (2x2x2x2) which are SCSI IDs 0 to 15. For more info check our
SCSI TechNote below:
16. Which of the following correctly describes full-duplex operation between two hosts?
a. Only one of the two hosts can transmit data.
b. Both hosts can transmit data, but not simultaneously.
c. Both hosts can transmit data simultaneously.
d. One of the hosts can only transmit data in response to received data.
Explanation:
In full-duplex communication both hosts can transmit data at the same time, theoretical allowing
twice as much data to be transmitted over the same connection.
17. Modern external modems usually connect to which port on a PC? (Choose 2)
a. Parallel

b. Serial

c. USB

d. PS/2

e. PCI

Explanation:
External modems usually connect to the serial RS-232 or USB port.
18. Which of the following are true concerning Fast SCSI-2?
a. Uses a 25-pin connector
b. Uses a 50-pin connector
c. Supports data rates of 10 MB/s
d. Supports data rates of 40 MB/s
e. Uses a 16-bit bus
19. How many devices can be attached to one IDE channel?
a. 1

b. 2

c. 3

d. 4

20. A user asks you to solve a problem with her CRT monitor, there are weird lines making it
almost impossible to read text. You take the following actions:

You checked if the power and display cables are connected properly.
You tried to improve the display by adjusting several settings using the front panel controls
of the monitor.
You tried to improve the display by adjusting the screen resolution, refresh rate and color
depth settings.
Reinstalled the display drivers.

Which of the following actions could you take next? (Choose 2)

a. Try to improve the display by adjusting BIOS settings.

b. Replace the display adapter and see if it produces a proper display.
c. Install a proper screensaver.
d. Connect the monitor to another computer and see if it produces a proper display.
e. Open the shell of the monitor and check if you can find any loose wires.
Explanation:
e. is a big NO-NO. CRT monitors can contain a high-voltage charge, also when they are not
connected.
21. Which of the following network topologies is represented in the diagram?

a. Bus

b. Star

c. Mesh

d. Hierarchical

e. Ring

Explanation:
In a full mesh every device in the network is connected to every other device. In reality a partial
mesh is often used in backbone environments.

22. Which of the following are true concerning inkjet printers?

a. Inkjet printers use an electro-photographic process to form an image on paper.
b. Most inkjet printers spray ink onto paper by heating the ink.
c. Inkjet printers are more expensive to maintain than laser printers.
d. Inkjet printers can be categorized as impact printers.
e. Most inkjet printers spray ink by pumping it out the nozzles of the cartridge.
23. Which of the following components of a laser printer charges the photosensitive drum with a
negative charge?
a. Laser

b. Erase lamp

c. Primary Corona

d. Fuser

24. Which of the following networks use twisted pair cabling?

a. 10BaseT

b. 10Base2

c. 10Base5

d. 100BaseT

25. What are the two types of serial cable connectors?

a. three-row, 25-pin connector
d. two-row, 13-pin connector

b. two-row, 25-pin connector

e. two-row, 9-pin connector

c. three-row, 9-pin connector

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Explanation:
The computer connector is male, the connector on the cable is female. The 9-pin connector is most
common, and is also know as a DB-9 connector.
26. What is the first problem you will get on a computer with a weak CMOS battery?
a. The computer is not able to find the floppy drive.
b. The computer is not able to find a boot disk.
c. The CMOS clock begins to slow down.
d. The computer will display CMOS configuration mismatch errors at startup.
Explanation:
a. b. and d. may indicate CMOS data loss, which is often caused by a very weak or dead CMOS
battery, but the first sign of a weak battery is answer c.
27. Which of the following are true concerning SCSI?
a. You are able to connect up to 15 different devices to a single SCSI-2 host adapter.
b. You are able to connect up to 7 different devices to a single SCSI-2 host adapter.
c. Communication between SCSI devices and the host adapter always involves the CPU or the
system bus.
d. SCSI is generally faster than IDE and is better fit for RAID sets.
28. What are the main differences between AT and ATX?
a. Power supply

b. USB support

c. PS/2 support

d. CPU slot

29. What type of PCMCIA slots are often used for modem PC cards?
Type I

Type II

Type III

Type IV

EXPLANATION
PCMCIA slots are found on virtual all portables.
- Type I is mostly used for memory expansion cards, ROM and RAM.
- Type II is mostly used for communication devices such as modems and NICs.
- Type III is used for portable hard disks being 10.5 mm thick.

30. Which type of connector is used in thinnet networks?

a. RJ-45

b. BNC

c. AUI

d. RJ-11

Explanation:
Thinnet refers to 10Base-2. Cables in the 10Base-2 system connect with BNC connectors.
31. What is the maximum data transfer rate USB 2.0 is designed for?
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a. 12 Mbps

b. 128 Mbps

c. 256 Mbps

d. 480 Mbps

32. The speed of modern modems is measured in _____?

a. baud

b. bps

c. Bps

d. MBs

e. MIP

Explanation:
Although the baud rate does dictate how fast modem can transmit data and older modems do use
the baud rate to measure their speed, the speed of modern modems is measured in bits per second
(bps). This is where the difference between Baud and bps comes in: the baud rate indicates how
many frequency changes per second can occur, with early modems the baud rate equaled the bits
per seconds. For example a 2400 bps modem ran at 2400 baud, but so does a 14,400 bps modem,
the difference is that with 14,400 bps modems use 6 times as many different frequencies,
simultaneously passing 4 bits per change.
33. What is the bus width of an ISA data bus on an AT system?
a. 8 bit

b. 16 bit

c. 32 bit

d. 64 bit

34. You installed a new wireless mouse on every computer in the Sales department. You check if
every mouse is working correctly and notice that at one of the computers the pointer is jumping
across the screen instead of moving smoothly. What should you do first?
a. Reboot the computer.
b. Connect the receiver station to another port on the computer.
c. Reinstall the drivers.
d. Clean the mouse.
e. Check if the receiver station is not too far apart from the mouse.
35. On what type of device will you find VRAM?
a. Network Interface Cards b. IDE/EIDE interface c. Video Adapters d. Modems e. Sound
Cards
Explanation: The main difference between VRAM and standard DRAM is that data can be written
to and read from VRAM simultaneously.
36. What I/O address is assigned to COM1?
a. 378h37Fh

b. 2F8h2FFh

c. 3F8h3FFh

d. 278h27Fh

e. 060h063h

Explanation:
3F8h3FFh COM1
2F8h2FFh COM2
378h37Fh First parallel interface
278h27Fh Second parallel interface

37. How does a dot matrix printer create an image on paper?

a. By striking pins on a print ribbon.
c. By melting toner onto paper.

b. By spraying ink onto paper.

d. By drawing lines using a pen.

38. Which of the following devices uses IRQ 13 by default?

a. System Timer

b. Math coprocessor

c. COM1/COM3

d. Primary IDE channel

Explanation:
- System Timer uses IRQ 0.
- Math coprocessor IRQ 13
- COM1/COM3 uses 4
- Primary IDE channel uses 14
39. What is the most probable cause of a modem and a non-PnP ISA sound card working
intermittently?
a. DMA conflict

b. Improper cable connections

c. IRQ conflict

d. Driver conflic

Explanation:
A common problem with devices - especially those older devices not supporting Plug-and-Play is having IRQ conflicts.
40. Which of the following are true?
a. Level 1 cache is external
c. Level 2 cache is external

b. Level 1 cache is internal

d. Level 2 cache is internal

41. Which of the following are true concerning the parallel port standard EPP?
a. EPP can achieve a higher transfer rate than ECP.
b. EPP allows bi-directional communication.
c. EPP support Direct Memory Access.
d. EPP is 8-bit.
Explanation:
ECP is actualy faster than EPP because it supports compression and DMA. EPP and ECP are both
bi-directional and 8-bit.
42. You want to protect your computer against surges, spikes, sags and brownouts. What device
should you use to protect against all these external power problems?
a. Sag Suppressor

b. Surge Suppressor

c. Spike Monitor

d. UPS

Explanation:
Surges are brief increases at the power source. Spikes are very short surges. Sags are brief
decreases at the power source. A brownout is a sag that lasts longer than 1 second. Only an
uninterruptible power supply (UPS) will protect you against all of these external power problems.
43. What are possible system bus speeds of a Pentium III system?
a. 66

b. 100

c. 133

d. 166

e. 266

Explanation:
Pentium III is available in clock speeds from 450 MHz to 1 GHz and the bus speed is 100 or 133.
44. What type of port is shown below?

a. RJ-11

b. RG-58

c. Mini DIN

d. RJ-45

e. CAT 5

Explanation:
Network connector with 8 wires used in combination with UTP/STP cabling.
45. You messed up your modem's configuration by using several AT commands. Which command
can be used to reset the configuration?
a. ATZ

b. AT0

c. ATR

d. AT

e. ATD