Lukman

Contact: +91 9578054542

Email: nlukmanmail@yahoo.com

Personal Summary
A competent IT support professional with over 3 years experience in supporting IT
projects. Extensive experience of working in front line, helping clients and
colleagues resolve complex technical IT issues. Possessing excellent client facing
skills, natural problem solving and analytical skills and able to contribute to the
development of best practice, procedures and policies within a company.
Currently looking for a suitable IT support position with an ambitious company or
organization.

Work Experience
Worked in Global Village, Dubai
Control Room Officer

November 2014 October 2016

Company Description: Global Village is Dubais leading family entertainment and

cultural attraction with a unique shopping experience at 32 pavilions each
representing a different country. It is the region's first cultural, entertainment, family
and shopping destination. Every year, it has over 5 million visitors over an area of
17,200,000 sq. ft.
Responsibilities:
Operating control room communication devices and supervised all over
the park activities.
Reporting any incidence of breach of regulations or the security system,
as monitored on the CCTV screens and Reviewing CCTV systems, Routine
Maintenance and Data Backup.
Maintaining Daily log reports, Event observation reports, Incident /
Accident reports and Routine data backup.
Responding to emergency calls like Medical, Fire and Police assistance.
Coordinating activities between different personnel to provide prompt
response.
Worked in GV Multi Specialty Hospitals, Madurai

IT Support

September 2010 November 2013

Company Description: GV Multi Specialty Hospitals a premier health care center is

one among the multi-specialty hospital established in 2004 in Madurai delivering
accessible, high quality health services in a focused and caring environment. The
hospital houses state-of-the-art equipment makes use of the best technology in the
medical field and is well supported by a highly qualified and well-experienced
medical team.
Responsibilities:
Responsible for diagnosing & resolving hardware, software & end users
problems.
Installs, tests, upgrades and configures system files and services to
enhance performance.
Documents systems events to ensure continuous functioning.
Upgrade system software and hardware components as required.
Coordinates backups and ensure upgrades are occurring in accordance
with established parameters.
Communicating with third party technical specialists. Configuring and
managing backup & restore procedures.

Analyzes, logs, tracks and resolves software / Hardware issues.

Provide secondary support for LAN administration.

Involved in the rollout of software updates and patches.
Developing the infrastructure and systems to meet the company needs.
Identifying & reporting on the budgetary implications of IT projects and
upgrades.
Support and train end-users in a wide range of software applications as
needed.
Responsible for allocating work to junior staff and induction training for
new staff.

Worked in ETA Melco Elevator Company LLC, Abu Dhabi

System Associate
September 2007 August 2013
Company Description: ETA Melco is a joint-venture between ETA Group of
companies, Dubai and Mitsubishi Electric Corporation, Popularly known as the
Elevator People of the Gulf, ETA Melco is the largest company of its kind in the

Middle East, with over 4500 employees and an unrivalled reputation for innovation
and quality workmanship. Its high market share in the region is a reflection of both
its branding and commitment to quality and service. As a result, it has maintained
its leading position in the vertical transportation industry.
Responsibilities:
Diagnoses and resolve the hardware, Printer, Internet and LAN problems.
Maintenance of application installation on systems.
Deploying new hardware, server backups & evaluating new software &
security risks.
To support the clients remotely.
Deploying new hardware, server backups & evaluating new software &
security risks.

Worked in Click Computers, Madurai

Desktop Support

March 2002 April 2006

Company Description: Click Computers is a leader in call-based support and

troubleshooting services for personal computers in and around Madurai since
2000 and are known for the quality of the service.
Responsibilities:
Troubleshooting and Maintenance of issues involving software and
hardware.
PC Assembling and Operating System Installation.
Resolved customers issues and provided timely services.
Responsible for allocating work to junior staff and induction training for
new staff.
Support the customers, assisting them with hardware and software
problems via remotely and through phone.

Education
B.Com at Madurai Kamarajar University, India.
Diploma in Hardware and Networking.
Graphics and Web Designing Certificate Course.

 CCNA and MCP Training Course.

Advanced HDD and DVD service and Data Recovery.

Personal Profile
Father Name

M.Nagarajan

Gender

Male

Date of Birth

Marital Status

04.05.1982
:

Married

Nationality

Indian

Religion

Islam (converted)

Address

Valasaravakkam, Chennai -600 087

Known Languages :

English and Tamil