Intelenet Global Services - Snapshot

About Intelenet
Intelenet is a large global Business Process Outsourcing player, committed to delivering our clients strategic goals and helping
in enhancing, broadening, and deepening the relationship to add value.
Backed by The Blackstone Group, a leading Global Private Equity player, with a current portfolio of clients that includes Fortune
500 companies, we are a 55,000 people organization spread across 66 global delivery centers across USA, UK, India, Poland, and
Philippines; supporting 100+ clients in over 50 languages

Commencing operations in November 2001, Intelenet today supports 100+ clients in 50 languages with Contact
Centre solutions, F&A, HRO and IT solutions across Banking and Financial Institutions, Healthcare, Travel and
Hospitality, Telecom, Retail, Manufacturing, and Information Technology (IT) verticals.
Over the last decade, we consistently held on to the top rankers spot in Nasscom BPO listings, and over the next
decade aim to rise higher and take on the global BPO rankings with our focus on customer experience powered by
technology and analytics

JD for Digital Service Officer ( RE)

AXIS Digital Assist- Team is a unit which handles valuable customers of AXIS Bank. This unit is responsible for the
entire life cycle management of these customers starting from bringing them into the fold of Relationship
Management; provide regular servicing/ resolution of queries and issues and also cross sell of other products as
per customer requirements. In the unit each DSO (Digital Service Officer) manages a set of customers assigned
to him.
DSO needs to be proficient in the product suite being offered, possess working knowledge of Retail Asset
products, Liability products, Investment options and portfolio Management. The DSO uses business acumen,
operational knowledge and regular client interaction to identify value added products and client solutions for
cross-sell opportunities. For the customers assigned, the Digital Service officer will have to do continuous and
effective prioritization of client needs and inquiries, based on relationship and business needs, to ensure timely
and satisfactory service delivery.
Key Responsibilities: The following to be carried through a remote medium (phone call, email and video
interaction):
Client Outreach - Manage the portfolio through client outreach and continuous monitoring of client relationship
including product, portfolio and banking needs
Relationship Management - To develop and strengthen customer relationships through effective relationship
management in accordance with the business goals
Revenue Targets Achieve the monthly assigned revenue targets through effective cross-sales generating Fee
income across Investment, Assets, Cards and Liability products.
Technical Skills - Effectively utilizes all applications, tools, and databases used to process transparent end to-end
client support. Proficient with systems related to Banking transactions and services
Controls- Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in
accordance with all regulatory, legal, and governmental regulations.
Customer Service and Sales - Upselling, cross-selling, providing regular market information and updates to the
customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single
Point of Contact for customers Banking Requirements.

Skills Required
Strong expertise in Relationship Management, Banking operations and products including investment
products
Experience in non-financial products sales with excellent communication skills.
Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
Must be flexible and understanding in challenging and ever-changing environment
Eligibility criteria and the selection process.

Minimum of 15 Years Education or Graduate with any discipline / waiting for results.
Good communication skills

Interview process:

Resume screening
Group discussion
Written Test
Operations round of Interview
Offer Closure/Negotiation

Student Requirements for Interview Process:

Curriculum Vitae
Passport photograph(Mandatory)
SSC, Inter and Semester wise Degree certificates Originals and Xerox copies. (No need to submit any
Originals now, Just for cross checking)
Address proof & photo ID proof

Terms and Conditions:

No Service Agreement with Intelenet or Bond period.

Work Location: Whitefield, Bangalore
Salary: Starting from Rs 18,000-25,000 per Month +Incentive bonus.

Working hours- 9.15a.m. To 6.30p.m., Monday to Saturday.

Experience - Preferably 0.6 - 3 years of Retail Branch Banking / Contact Center (Banking Service) experience with
flair to sell.