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What is a Storyboard?
One advantage of using storyboards it that it allows you to experiment with different quality improvement changes to
evoke stronger reaction or interest. The process of visually thinking and planning allows your team to brainstorm
together, placing their ideas on the storyboard and then arranging and rearranging. This generally fosters more ideas,
generates consensus and connects the group, and gives ownership of the process to the entire team.
74%
73%
70%
60
What is the change to be made in your process? Why was this selected for
improvement?
What are your process measures?
What are your best practices?
20
18
16
system
14
12
nstituted a staff
10
more readily
training program
available
on the importance
area to make
Implemented reminder
Rearranged
of risk
s 60
n
o
Braden Scale
80
2
0
Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04
Month
Missed Ops
Percent
Goal
S
A
What is your action plan? Project time line? Strategy for improvement?
What results do you anticipate to be achieved?
How will you measure your improvement?
What are your intervention actions?
Communication is key
Elicit feedback
Senior management, physician, and staff
commitment is important to success
When to Use
Use your storyboard as a communication tool to share your quality improvement story:
At team, leadership and board meetings; at quality assurance and improvement meetings.
Internally:
74%
73%
70%
60
Quality Measures
ACTIVITY
Resident was assessed for risk of developing pressure ulcers using a standardized risk
assessment tool
For residents at risk for developing pressure ulcers, skin was inspected daily.
For at-risk residents, appropriate pressure reducing support surfaces.
s 60
n
o
Implemented reminder
system
Instituted a staff
training program
on the importance
of risk
14
12
10
8
6
4
0
Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04
Month
Missed Ops
Percent
Goal
This material was prepared by the Kansas Foundation for Medical Care, Inc. (KFMC), the Medicare Quality Improvement Organization for Kansas,
under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The
contents presented do not necessarily reflect CMS policy. Publication #8SOW-KS-NHQI-07-99.
Rearranged
area to make
Braden Scale
more readily
available
Our QI story
16
80
Communication is key
Elicit feedback
Senior management, physician, and staff
commitment is important to success
N m
O
P
A m
Externally