Reading Comprehension (20 points)

Read the FAQs (Frequently Asked Questions) page. Then complete the sentences below.
(10 points)

FASTWAY COURIER SERVICE

Frequently Asked Questions
1.

When will my package arrive?

You will receive updates on your mobile phone or e-mail, but you can also track the shipment of your
package online. Just log in with your tracking number and password. You can also call Customer Service
and speak to one of our representatives.

2.

What happens if I am not available to accept a package?

The courier will leave a note asking you to contact Customer Service. You can choose another delivery
time, pick up your package from your local FastWay office or ask us to deliver it to a different address.

3.

What payment methods do you accept?

If you ship frequently, we recommend opening a FastWay account with us. This offers a discount and
also the opportunity to pay by a monthly invoice. In general, customers can pay by credit card, either
online or by calling Customer Service. We do not accept cheques.

4.

Can I send fragile packages?

All our couriers receive special training on handling both regular and fragile goods. Our shipments reach
their destination safely and on time 99.8% of the time!
1. Customers get ............................................. about their shipments on their mobile phones or email.
2. Customers can track their shipments by phoning ............................................. .
3. Customers are offered a discount if they ............................................. .
4. Customers cant pay with ............................................. .
5. Couriers have learned ............................................. fragile packages.

Answer the questions. (10 points)

1. Why does a customer need a tracking number and password?
...............................................................................................................................................................
2. When does the courier leave a note for a customer?
...............................................................................................................................................................
3. Where can customers pick up their packages if they arent home to accept the package?
...............................................................................................................................................................
4. Which customers should open a FastWay account according to the texts recommendation?
...............................................................................................................................................................
5. Why does the text mention 99.8%?
...............................................................................................................................................................

Vocabulary (50 points)

1

Circle the word that doesnt belong in each group. (8 points)

1. invoice subtotal receipt bank statement
2. reply cut paste copy
3. photocopier scanner shredder loudspeaker
4. wrap mark rewind weigh
5. delete replay save retrieve
6. column heading row paragraph
7. price cost quality payment
8. deliver charge send distribute

The words and phrases in bold are in the wrong sentences. Write them next to the correct
sentences.
(8 points)
1.
2.
3.
4.
5.
6.
7.
8.

After cleaning my office, the shipping cost was full. ..............................

Well send the quantity with your order. ..............................
Dont forget to check the wastepaper bin before you order. ..............................
You must put all confidential documents in the spreadsheets. ..............................
The stairs show that sales of our products are increasing. ..............................
We sell a large discount of computers at the end of the year. ..............................
The lift is not working. Youll have to use the shredder. ..............................
The price before the invoice is 95.50. ..............................

Complete the sentences with the phrases below. (10 points)

log out update the mailing list prepare a presentation contact someone off the hook
show the visitors around go past in charge of press this button explain how to use
1. Tim is Head of IT. His department is ............................................. all the companys computers.
2. I need to ............................................. from Coten International. Have you got their phone number?
3. Can you ............................................. the building, please?
4. I left the phone ............................................. by mistake. Thats why the phone didnt ring all morning.
5. ............................................. the CEOs office. Then turn right and youll see it in front of you.
6. Can you ............................................. the new fax machine?
7. You should always ............................................. of your computer account at the end of the day.
8. I would like you to help me .......................................... about our hotels in the UK for the meeting on
Tuesday.
9. You need to ............................................. to hear your incoming messages.
10.
You need to ............................................. before we send out the new catalogue to our customers.

Match the sentences in A to the responses in B. (8 points)

A
1. Should I keep a log of all our visitors?
2. Can you explain how to use the new
photocopier?
3. Have you got a pair of scissors? I cant find
mine.
4. Where does the Marketing Director sit?
5. Your offices are lovely.
6. Have you updated the mailing list yet?
7. Weve run out of fax paper!
8. Ill be working in the Financial Department,
right?

Complete the phrase in each sentence with the missing letters. (8 points)
1.
2.
3.
4.
5.
6.
7.
8.

B
Hes in room 484, opposite Marketing.
Yes, write their names here.
Thank you. Ill show you around.
Yes, Ill send it to you soon.
Yes, youll be helping Mrs Green, the
assistant director.
....... f. No, I gave mine to Anna.
....... g. No problem. Ill just finish typing this letter
first.
....... h. Already? We had two boxes last week!
....... a.
....... b.
....... c.
....... d.
....... e.

Can you pass me a s .... .... .... .... of p .... .... .... .... please?
Lisa Barkers office is i .... f .... .... .... .... o .... the car park, opposite room 24.
Can you s .... .... .... .... .... .... .... a m .... .... .... .... .... .... with Joe Fisher for next week?
Its important to k .... .... .... t .... .... .... .... o .... how you spend your money.
Mr Jones is not in the office today. Can I t .... .... .... a m .... .... .... .... .... ....?
Its 18 for a pack of 20 highlighters. So, what is the p .... .... .... .... per u .... .... ....?
Can you s .... .... .... .... .... my c .... .... .... .... today? Im very busy.
Id like you to p .... .... .... .... ........ a p .... .... .... .... .... .... .... .... .... .... .... for the meeting with Waldons
on Monday.

Write the correct words next to the description. (8 points)

1.
2.
3.
4.
5.
6.
7.
8.

In the middle of two things b..............................

To leave a place e..............................
You use this to show a film. p..............................
To help someone a..............................t
The people who work in a company s..............................
Room where you make food k..............................
You use this to destroy personal documents. s..............................r
The first place visitors go to when they visit an office building. r..............................

Functional Language (10 points)

Circle the correct response.
1. Would you like something to drink?
a.
No thanks.
b.
Id love a coffee.
c.
Both a and b.
2. How much is each pack?
a.
Each pack has five pens.
b.
Each pack costs 3.00.
c.
Both a and b.
3. Thanks for your help.
a.
Youre welcome.
b.
Certainly.
c.
Both a and b.
4. How do I get to the toilets?
a.
Theyre on the first floor, next to room
284.
b.
Go straight. Theyre at the end of the
corridor.
c.
Both a and b.
5. Would you please type this agenda?
a.
With pleasure.
b.
I hope I remember all this.
c.
Both a and b.
Listening Comprehension
1

6. Should I keep a log of the visitors?

a.
Yes, Alice will show you what to do.
b.
Yes, it should arrive by tomorrow.
c.
Both a and b.
7. Excuse me, Ive got an appointment with Mr
Chandler.
a.
Then Ill show you around the office.
b.
Hes in room 383. Thats on the 3rd floor.
c.
Both a and b.
8. Youll also be in charge of office supplies.
a.
Who do I order from?
b.
Should I keep an inventory?
c.
Both a and b.
9. The cafeteria is on the top floor.
a.
Nice to meet you.
b.
Lets take the lift.
c.
Both a and b.
10. Youre responsible for receiving visitors.
a.
Ill offer them something to drink.
b.
Ill record the time they arrive and leave.
c.
Both a and b.

(20 points)

Listen to the conversation and circle the correct answers. (10 points)
1. Emma wants to talk about the people she works with / her job / Mr Brown.
2. Emma doesnt like typing letters / data entry / sending e-mails.
3. Mr Fox understands why Emma wants to leave the company / do a different job / meet new
people.
4. The administrative assistant is in charge of meeting sales reps / ordering supplies / scheduling
meetings.
5. Emma wants to think about / apply for / hear more about the new job.

Listen again and complete the sentences. (10 points)

1.
2.
3.
4.
5

Emma likes the ............................................. she works with.

The company is ............................................. with Emmas work.
Emma wants to apply for the job of ............................................. .
Mr Fox thinks Emma will ............................................. the new job.
The sales reps sometimes need help ............................................. .