11 Chapter - Conflict and Negotiation in the Workplace

Chapter 11 Conflict and Negotiation in the Workplace True / False

Questions
1. Conflict begins whenever both parties realize that they have opposing
interests. True False
2. Conflict occurs when one party perceives that its interests are being opposed
or negatively affected by another party. True False
3. Conflict begins when two parties experience manifest conflict. True False
4. Conflict perceptions and emotions lead to conflict sources. True False
5. The view that conflict in organizations is bad is overly simplistic and in some
cases incorrect. True False
6. Approximately 42% of a manager's time is spent dealing with workplace
conflict. True False
7. Moderate levels of conflict produce improved decision-making. True False

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8. If conflict was eliminated, organizations would be more productive. True False
9. The modern perspective on conflict is that an optimal level exist which is
beneficial to the organization. True False
10. Constructive conflict helps people to recognize problems, identify a variety of
solutions and better understand the issues involved. True False
11. Constructive conflict tests the logic of arguments and encourages participants
to reexamine their basic assumptions. True False

12. Relationship conflict refers to conflict between individuals, whereas

constructive conflict refers to conflict between departments and organizations.
True False
13. When people experience relationship conflict, they tend to increase their
reliance on communication with the other party. True False
14. When conflict reduces each side's motivation to communicate, they rely more
on stereotypes to reinforce their perceptions of the other side. True False
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15. Most people can avoid experiencing relationship conflict if they focus on
constructive debate instead. True False
16. Although constructive conflict can degenerate into relationship conflict, it is
easy to prevent this from happening. True False
17. Emotional intelligence helps employees to avoid escalating constructive
conflict into relationship conflict. True False
18. Constructive conflict is more likely to escalate into relationship conflict among
employees in highly cohesive teams. True False
19. Some team norms encourage tactics that diffuse relationship conflict when it
first appears. True False
20. Conflict is sometimes apparent by the style each side uses to resolve the
conflict. True False
21. The conflict process is really a series of episodes that potentially link together
into an escalation cycle. True False
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22. Two employees from different departments who are evaluated on different
performance criteria and compensated based on different reward systems are
likely to experience conflict due to goal incompatibility. True False