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Assessment Tool

Unit of competency:

BSBITU303 Design and produce text documents

ASSESSMENT INSTRUCTIONS
Overview
Prior to commencing the assessments your assessor will explain each task and the terms
and submission of your task. Please consult your assessor if you are unsure of any
questions. It is important that you understand and adhere to the terms and conditions
and address each task fully. If any task is not fully addressed then your assessment task
will not be marked. The assessor will support you throughout this process.
Written work
The assessment tasks are used to measure your understanding and underpinning skills
and knowledge of this unit of competency. When answering please ensure you address
each criteria and sub point, demonstrate your research each of the questions and cover
the topic in a logical and structured manner.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active
participation is completing all tasks on time. If you do not participate you will be required
to report to Student Services Coordinator.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and
representing them as your own. Plagiarism is a serious act and may result in a students
exclusion from a course. When you have any doubts about including the work of other
authors in your assessment, please consult your trainer/assessor. The following list
outlines some of the activities for which a student can be accused of plagiarism:
Presenting any work by another individual as one's own unintentionally
Handing in assessments markedly similar to or copied from another student
Presenting the work of another individual or group as their own work
Handing in assessments without the adequate acknowledgement of sources used,
including assessments taken totally or in part from the Internet
If it is identified that you have plagiarised within your assessment task, then we will
organise a meeting to discuss this with you.
Copyright
You must be careful when copying the work of others. The owner of the material may
take legal action against you if the owner's copyright has been infringed. You are
allowed to do a certain amount of copying for research or study purposes. Generally,
10% or one chapter of a book is acceptable, where the participant is studying with, or
employed by, an educational institution.
Competency Outcome
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Assessment Tool
Unit of competency:

BSBITU303 Design and produce text documents

There are two outcomes of assessments: S=Satisfactory and NS = Not Satisfactory. You
will be awarded C=Competent if you have completed all tasks.

Assessment appeals process


If you feel that you have been unfairly treated during the assessment and you are
unhappy with the outcome you have a right to lodge an appeal. You must first discuss
the matter with your trainer/assessor. If you would like to proceed further with the
request you need to lodge an appeal to the Course Coordinator in writing outlining the
reason(s) for the appeal.
Special Needs
Candidates with special needs will have their request for adjustments to suit these needs
addressed immediately.
Application of the unit
This unit applies to individuals who possess fundamental skills in computer operations
and keyboarding, and basic skills in the operation of word processing software. They may
work as individuals who provide administrative support within an enterprise, or may be
technical/knowledge experts responsible for production of their own word-processed
documents.
Assessment matrix
Elements
1.

Prepare to produce word processed documents

2.

Design word processed documents

3.

Add tables and other data

4.

Produce text documents

Performance Criteria
1.1, 1.2, 1.3

Assessment Tasks
Tasks 1,2 & 3

2.1, 2.2, 2.3

Tasks 1,2 & 3

3.1, 3.2,3.3

Tasks 1, 2 & 3

4.1,4.2,4.3,4.4,4.5,4.6

Task 1, 2 & 3

Performance Evidence

Task 1, 2 & 3

Knowledge Evidence

Task 1, 2 & 3

Assessment conditions
typical activities experienced in the information and communications technology IT
use field of work and include access to:

office equipment and resources

relevant software applications

examples of correctly formatted text documents

Style guides.

Task 1 & 2

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Assessment Tool
Unit of competency:

BSBITU303 Design and produce text documents

Assessment task 1:

Case Study group activity

Instructions to the students


Designing and producing text documents is an everyday part of working within an
organisation. It is important that you know how to prepare yourself to produce the
document and design the document according to the organisations requirements using
various formatting styles and advanced functions.
The following tasks / questions will enable you to demonstrate your ability to prepare to
produce word-processed documents. In small groups read and discuss the case study
below and answer the questions in the spaces provided remembering to follow the
answer guidelines. You may discuss each question in groups but answers must be
provided in your own words and not copied from other students.
Case study

Rachel is the receptionist in a busy office. Her main tasks are reception duties, word
processing, handling the mail and filing. Most days Rachels manager gives her urgent
work in the afternoon that needs to be completed that day. Her time lines are always
very tight and she often finds that she has to work during her lunch hour and for an
extra half hour in the evening. She is always exhausted and is becoming stressed.
Because her manager doesnt give Rachel adequate guidelines and there is no style
guide for her organisation Rachel spends a lot of time editing and printing drafts of her
text documents for her manager to continuously check before she can finish each task
and move onto the next.
To make matters worse, Rachel finds that work is often just dropped on her desk, which
makes her desk disorganised and difficult to use. She cant alter her chair and there is
glare coming from her screen. She often leaves work with a headache and a backache.

Questions:
1.1.List all the unsafe work practices Rachel is experiencing (guide minimum of 5
practices)

1.2.For each of the unsafe practices you have listed, describe a solution (guide 1
sentences each)
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Unit of competency:

BSBITU303 Design and produce text documents

1.3.How can Rachel ensure she is not wasting resources? (guide minimum of 2 to 3
sentences)

Assessment Outcome:
Satisfactory

Satisfactory

Not

Assessors Feedback:

Assessor Declaration: I declare that I have assessed this student in this task and have provided
appropriate feedback.
Assessor Initial: ____________________________

Assessment task 2:

Date: ____/_____/_____

Design and produce text

documents

Instructions to the students


Designing and producing text document is an everyday part of working within an
organisation. It is important that you know how to prepare yourself to produce the
document and design the document according the organisations requirements using
various formatting styles and advanced functions.
STUDENT NOTE: You will have 2 hours to complete this Assessment Task 2. Ensure your
name is on the top of all the documents you print or email to your trainer and assessor;
and all documents must be submitted as instructed below. Ensure you also keep an
electronic copy for your own records to ensure there is no loss of work when using
electronic submissions.

Questions /activities:
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Unit of competency:

BSBITU303 Design and produce text documents

2.1.You are required to design a word processed document, which suits the
purpose, audience and information required. The document must be set out in such a
way that it is easy to read and is appealing to the eye and it must meet organisational
requirements for style and layout. A formatting style sheet is provided to ensure
consistency of design and layout. Ensure that you put a version on flyer to keep an
eye on the progress of the document development.
(guide - you can choose to use various process applications or programs e.g. MSWord,
Open Office Processing program, Mac Pages etc).
Formatting Style Sheet
Logo

Font

Spacing

Headings Arial, 14, Bold


Body Arial, 11

Date format
Informal
Formal

Day/month/year
1st January 2000

Single Line

Time format

9:00am

Phone
numbers

(STD) 0000 0000

Double line between paragraphs


Page Layout

Header Must contain logo


Footer Must contain page number

Space after a period

Version control

1 space after a comma


1 space after a full stop
1 space after a colon or semi colon
Ensure that the flyer and each draft has unique version control

You are the administration assistant at SBTA. Your manager has given you a task.
The instructions are set out below:
You are required to create an A4 flyer advertising the Sydney Business
and Travel Academys Open Day. Information to be included on the flyer:
Date: 5th June 2016
RSVP 30th May 2016 Time 9:30am
Email: info@sbta.com.au
Web: www.sbta.com.au
Address: Level 2,402 Sussex Street, Sydney NSW 2000,
0292122522

Phone:

Activities: Meet the trainers and Ask an expert


Short training sessions: Barista: 45 minutes
Using a computer reservation system: 45 minutes
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Unit of competency:

BSBITU303 Design and produce text documents

When you are happy with your flyer, save it to your computer and print it off to show your Manager (trainer)

2.2. Your manager is very impressed with your flyer however, there is some additional
information she would like you to include in a table. You will need to access your file
again and edit the flyer inserting the following into a table

Insert a table outlining the following courses SBTA have on offer:


o
o
o
o

BSB30115
BSB40215
SIT30713
SIT50313

Certificate III in Business


Certificate IV in Business
Certificate III in Hospitality
Diploma of Hospitality

When you have added your table, save your work, either print out your updated
flyer or email the completed copy to your assessor (who is in this assessment
task your manager/supervisor).

2.3.
Your manager again is happy
with your progress but she would like you to delete the row containing the SIT50313
Diploma of Hospitality and she would also like you to insert an image of your choice
that you feel would enhance your flyer.

When you have completed this, save your work, either print or again email the 2 nd
version of this to your assessor (and show your manager)
Check that your trainer and assessor has reviewed the 2 nd version.

2.4.If you were having problems developing your document what could you do? (guide 12 sentences)

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Unit of competency:

2.5.

BSBITU303 Design and produce text documents

Role-play

Now that you have finished with the flyer and it is ready to be distributed to clients
you need to design a cover letter to advise clients about the flyer. The letter may be
emailed or posted to the clients.
To ensure that the correct information is inserted in the cover letter you must clarify
this with your manager and your team. Hold a meeting with colleagues and your
manager and discuss the points which would be suitable include in the cover letter.
The meeting shall take approximately 10 to 20 minutes.
(guide form small groups; one of the team members will act as your manager. List
your communication and points in the Meeting Minutes template below and then
develop the Cover letter)
a) Meeting Minutes

Meeting Minutes
Reviews conducted
for:
Date:
Chair:
Attendance:
Apologies:

Client Cover Letter for a new flyer

Discussion and outcome points:


Discussion points

BSBITU303 assessment tool

Times:

Person responsible
Due date to
complete or follow
up:

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Unit of competency:

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Supervisor approval and final comment:

Signature:

b) Draft a Client Cover Letter, print or email the letter to your assessor for checking and
feedback with no logo. Ensure that you put version control on the draft. Once the
assessor provides feedback copy and paste the cover letter onto a letterhead, insert a
new version control and then again print and send the final version of the letter to your
assessor for marking.
(guide draft of the letter can be handwritten but the final letter must be typed up and
submitted as specified by your assessor.)

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Unit of competency:

BSBITU303 Design and produce text documents

Assessor feedback
Your assessor will be completing the following checklist and provide you with feedback on
the activities you have completed.
Student submitted (tick appropriate)
Printed copies of documents (of all versions)
Emailed copies of documents to my email address to check (of all versions)
Student submitted total of _________________ versions of documents

Assessor Checklist did the student:

Satisfactory or
Not
Satisfactory

adhere to organisational requirements and strategies when creating text documents

including:

ergonomic requirements

energy and resource requirements

Yes No

adhere closely to task requirements and required specifications by:

following designated timelines

achieving consistency of style and image

ensuring correct editing and style requirements

adhering to designated timelines

Yes No

use advanced software features

communicate effectively with personnel

overcome problems by referring to user documentation, manuals and online help

Yes No

Use appropriate communication skills such as use of specific and direct language, and
listening and questioning techniques to clarify requirements of the cover letter.
Asked closed and open questions and contributed to ideas.

Yes No

Recognise and follow explicit and implicit protocols to meet expectations associated
with the organisation and own role

Yes No

Use appropriate word processing features to address routine and complex word tasks

Yes No

Develop documents using required format, accurate spelling and grammar and
terminology specific to requirements and organise content to support purpose and
audience of material using clear and logical language

Yes No

Recognise and interpret textual information from a range of sources to determine and
adhere to requirements

Yes No

Assessors Feedback:

Assessor Declaration: I declare that I have assessed this student in this task and have provided
appropriate feedback.
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Assessment Tool
Unit of competency:

BSBITU303 Design and produce text documents

Assessor Initial: ____________________________

Assessment task 3:

Date: ____/_____/_____

Multiple Choice Questions

This is a multiple choice assessment task. You will be required to research each question and
choose the correct answer from the list provided. You may choose more than one answer.
1. When preparing to produce a word processed document safe work practices include:
a) Ensuring your coffee is in a travel mug
b) Adjusting workspace, furniture and equipment to suit the ergonomic requirements of the
user
c) Open the blinds to let in natural light
d) Turn your mobile phone to silent
e) Turn on your computer
2. When preparing to produce a word processed document it is important to firstly:
a) Identify the document purpose, who the document is for and the presentation
requirements
b) Check if the printer is working
c) Ensure you have enough paper
d) Get yourself a glass of water
e) Check with relevant personnel as required
3. It is important to identify organisational and task requirements for text-based business
documents to ensure:
a) You dont waste your time
b) You use the correct printer
c) You finish before its time to go home
d) Consistency of style and image
e) All of the above
4. When designing word processed documents you need to:
a) Ensure structure and layout to suit the purpose, audience and information requirements of
the task
b) Enhance readability and appearance
c) Meet organisational and task requirements for layout and style
d) Use style sheets and automatic functions to ensure consistency of design layout
e) All of the above
5. You insert a table into a document by:
a) Clicking the Insert tab and choosing Table
b) Use the Design tab and choosing Draw
c) Use the Insert tab and choose Text Box
d) Leave a space and draw it manually with a pen and ruler
e) All of the above
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Assessment Tool
Unit of competency:

BSBITU303 Design and produce text documents

6. You delete and add columns and rows by:


a) Using a clean pencil eraser
b) Use the Design tab and choose eraser
c) Right click the mouse to highlight the column and/or row and choose delete
d) Right click the mouse use the Insert and choose to add a column or row
e) Use liquid paper to cover up the rows you dont want
7. When inserting images or other data you need to:
a) Use the cut and paste
b) Glue the information at the very end
c) Use the Insert tab and choose Picture or Clip Art
d) Take the picture first using your mobile phone
e) Search the internet for your image
8. Examples of formatting Styles are:
a) Heading 1
b) Normal
c) Intense Reference
d) Footer
e) All of the above
9. The impact of formatting styles within a word processed document are:
a) Readability
b) Appearance
c) Consistency
d) Time saving
e) All of the above
10. The purpose of an Organisational Style Guide is to ensure:
a) All employees are wearing the correct uniform
b) All documents are developed along consistent guidelines throughout the organisation
c) Staff know the best way to co-ordinate their workplace uniform
d) Employees are provided with something to read during their lunch break
e) The development of documents meets workplace regulations
11. Word processing software allows you to:
a) Manipulate text
b) Apply basic design to your pages
c) Insert images and media files
d) Auto correct and check your spelling and grammar
e) All of the above
12. By
a)
b)
c)
d)
e)

adhering closely to task requirements and required specifications you will be:
following designated timelines
achieving consistency of style and image
ensuring correct editing and style requirements
adhering to designated timelines
All of the above

13. You can minimise wastage according to organisational requirements by:


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Assessment Tool
Unit of competency:

BSBITU303 Design and produce text documents

a)
b)
c)
d)

Proofreading and editing documents on screen before printing


Not printing more pages than needed
Printing on both sides of your paper where possible
Using scrap paper from printed documents no longer needed to write informal notes or
memos
e) All of the above
14. Advanced software features include:
a) Referencing
b) Security
c) Mail merge
d) Tracking and reviewing
e) All of the above
15. Effective communication includes:
a) Active listening
b) Asking open ended questions
c) Repeating what has been said to demonstrate understanding
d) Not interrupting the speaker
e) All of the above
16. When using word processing software you can overcome problems by:
a) Referring to user documentation, manuals and online help
b) Shutting down your computer
c) Pressing Control, Alt, Delete
d) Checking Google that you have the latest edition downloaded on your computer
e) Going to lunch
17. You can enter and edit text and other data by:
a) Typing directly onto the page of your document
b) Using the backspace and delete keys
c) Using the insert key to add images or tables
d) Using the format painter
e) All of the above
18. When your document is completed you can save and store it by:
a) Printing it and keeping a copy on your desk
b) Attaching it to an email
c) Choosing to X exit and confirming Yes to save the document
d) Leaving the document open on your desktop until you have time to go back and complete
it
e) None of the above
19. It is important to prepare text documents within designated timelines to ensure:
a) You adhere to your organisations requirements
b) You dont cause delay in other departments
c) You produce the document to relay information on time
d) You are following workplace instructions
e) All of the above
Assessment Outcome:
BSBITU303 assessment tool

Satisfactory

Not

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Assessment Tool
Unit of competency:

BSBITU303 Design and produce text documents

Satisfactory
Assessors Feedback:

Assessor Declaration: I declare that I have assessed this student in this task and have provided
appropriate feedback.
Assessor Initial: ____________________________

BSBITU303 assessment tool

Date: ____/_____/_____

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