THE UNIVERSITY OF TRINIDAD & TOBAGO

FINAL ASSESSMENT/ EXAMINATIONS DECEMBER 2014

Course Code and Title: COMM 1001 (CMSA 2001) Communication Skills
Programme: BASc; BFA
Date: Wednesday December 10, 2014

Time: 9:00 a.m. 11:30 a.m. (BASc)

9:00 a.m. 12:00 noon. (BFA)

PLEASE READ ALL INSTRUCTIONS CAREFULLY BEFORE YOU BEGIN THIS

EXAMINATION.

Instructions to Candidates
1. This paper has 14 pages and 28 questions.
2. There are sixteen (16) questions in SECTION I, one (1) question in SECTION II, ten
(10) questions in SECTION III, and one (1) question in SECTION IV for BFA and
MARITIME students ONLY
3. You are required to answer ALL questions in SECTIONS 1-III. ONLY BFA and
MARITIME students will complete SECTION IV.
4. Duration of exam is 21/2 hours for BASc students and 3 hours for BFA and
MARITIME students.
5. All answers must be written in the spaces provided on the question paper.
6. You must return the question paper and other writing paper to the Invigilator at the
end of the examination.
Key Examination Protocol
1. Students please note that academic dishonesty (or cheating) includes but is not limited to
plagiarism, collusion, falsification, replication, taking unauthorised notes or devices into an
examination, obtaining an unauthorised copy of the exam paper, communicating or trying to
communicate with another student during the examination, and being a party to
impersonation in relation to an examination.
2. The above mentioned and any other actions which compromise the integrity of the academic
evaluation process will be fully investigated and addressed in accordance with UTTs
academic regulations.
3. Please be reminded that speaking without the Invigilators permission is NOT allowed.

The University of Trinidad & Tobago

December 2013 Final Examinations
(COMM 1001)

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SECTION I (58 points)
1. Name five (5) ESSENTIAL STEPS (in sequence) for preparing effective oral presentations?
(5 points
(a)...
(b)...
(c)
(d)...
(e)...

2. State three (3) PURPOSES of oral presentations. (3 points)

(a)...
(b)...
(c)

3. Name five (5) factors or considerations in conducting an AUDIENCE ANALYSIS for an oral
presentation. (5 points)
(a)...
(b)...
(c)
(d)...
(e)...

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December 2013 Final Examinations
(COMM 1001)

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4. BRIEFLY describe the four TYPES of oral presentations. (4 points)
(a)

(b)

(c)

(d)

5. Name four (4) techniques that can be used as ATTENTION-GETTERS in oral presentations.
(4 points)
(a)...
(b)...
(c)
(d)...

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December 2013 Final Examinations
(COMM 1001)

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6. Name three (3) techniques that can be used to end an oral presentation on a HIGH NOTE.
(3 points)
(a)
(b)...
(c)

7. State five (5) examples of PHYSICAL BEHAVIOUR that enhance oral presentations. (5
points)
(a)
(b)...
(c)
(d)...
(e)...

8.

Name two (2) reasons for MOVEMENT or BODY MOTIONS during oral presentations. (2
points)

(a)...
(b)...

9.

Name two reasons for using GESTURES to enhance oral presentations. (2 points)

(a)...
(b)...

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December 2013 Final Examinations
(COMM 1001)

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10. Name four (4) characteristics of VOCAL BEHAVIOR for effective oral presentations. (4
points)
(a)...
(b)...
(c)...
(d)...

11. What are two (2) problems associated with PITCH. (2 points)
(a)...
(b)...

12. Name five tips or suggestions that help to overcome STAGE FRIGHT or APPREHENSION.
(5 points)
(a)...
(b)...
(c)...
(d)...
(e)...

13. What is the difference between listening and hearing (2 points)

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December 2013 Final Examinations
(COMM 1001)

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14. Name and explain the four (4) STAGES of listening. (4 points)
(a)...
(b)...
(c)...
(d)...

15. Name and explain four (4) TYPES of listening. (4 points)

(a)...
(b)...
(c)...
(d)...

16. Name four (4) barriers to listening? (4 points)

(a)...
(b)...
(c)...
(d)...

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December 2013 Final Examinations
(COMM 1001)

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SECTION II (12 points)

Use the space below to write a Speech Outline for an informative OR persuasive
presentation on ONE (1) of the following topics. The outline must contain ALL headings.
Do not exceed THREE (3) main points.
1. THE ROLE OF TECHNOLOGY IN EDUCATION
2. THE ROLE OF ENGINEERING IN NATIONAL DEVELOPMENT
3. STRESS IN THE WORKPLACE
4. SAFETY IN THE WORKPLACE
5. THE IMPACT OF INDUSTRIAL POLLUTION
6. THE IMPORTANCE OF TECHNOLOGY IN THE WORKPLACE
7. EFFECTIVE COMMUNICATION IN THE WORKPLACE
8. CAREER CHOICES IN ENGINEERING
9. THE ROLE OF WOMEN IN THE WORKPLACE
10. BENEFITS OF TEAMWORK

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December 2013 Final Examinations
(COMM 1001)

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........................................
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December 2013 Final Examinations
(COMM 1001)

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........................................

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December 2013 Final Examinations
(COMM 1001)

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SECTION III (30 points)
1. State two (2) reasons for forming TEAMS? (2 points)

2. Explain the difference between a GROUP and a TEAM? (2 points)

3. List four (4) ADVANTAGES of forming groups or teams. (4 points)

(a)...
(b)...
(c)...
(d)...

4. Name four (4) characteristics of a SELF-DIRECTED team? (4 points)

(a)...
(b)...
(c)...
(d)...
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December 2013 Final Examinations
(COMM 1001)

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5. Name the four (4) PHASES of team development in correct sequence? (4 points)
(a)...
(b)...
(c)...
(d)...

6.

Name four (4) FUNCTIONAL OR POSITIVE group task roles in teams. (4 points)

(a)...
(b)...
(c)...
(d)...

7.

Name four (4) FUNCTIONAL OR POSITIVE group relationship roles. (4 points)

(a)...
(b)...
(c)
(d)...

8. List two (2) DYSFUNCTIONAL OR NEGATIVE group roles. (2 points)

(a)...
(b)...
(c)...

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December 2013 Final Examinations
(COMM 1001)

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9. Explain the term COGNITIVE CONFLICT. (2 points)

10. Explain the term AFFECTIVE CONFLICT. (2 points)

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December 2013 Final Examinations
(COMM 1001)

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SECTION IV (10 points)
NB: FOR B.F.A. AND MARITIME STUDENTS ONLY
Use the space below to write a memo to your employer (real or imaginary) describing a current
situation at your workplace such as an unsafe environment, scheduling mix-up, poor lighting, the
need for more storage shelves, difficulty in performing a task, obsolete equipment or technology,
inadequate parking, lack of recreation facilities OR any other work-related situation you may
wish to highlight.

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December 2013 Final Examinations
(COMM 1001)

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PLEASE RETURN COMPLETE EXAM PACKAGE TO THE INVIGILATORS

The University of Trinidad & Tobago

December 2013 Final Examinations
(COMM 1001)

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