PREPARED BY:

DUDYALA NAGA SUNKANNA

M COM
RAYALASEEMA UNIVERSITY
KURNOOL
CELL :7306339776

 Consumer definition
Consumer protection act 1986

District forum , state and

national commission

Any person who buys any commodity or service

or is a user of such commodity or service is
known as consumer.
Any person must satisfy two conditions to
claim himself as a consumer:1) The service must have been rendered
to him
2) He must have paid or promised to
pay for the same.
If any person buy capital goods to provide
services to other individuals, then he is also
recognized as consumer.

Deceptive and misleading techniques

False warranties or guarantees
Nan availability of goods
Adulteration
Hoarding
Black marketing

Be a person of ability, integrity and standing

and have adequate knowledge and
experience.
Every member of the district forum shall hold
office for a term of 5 years or up to the age of
65 years whichever is earlier.

1)It shall have jurisdiction to entertaian

complaints where the value of the goods or
services and the compensation, if any,
claimed exceed Rs. 20 lakhs but less than 1
crore (section 17 )
2)It shall consist of a person who is or has been
or is qualified to be a high court judge as its
president

3) 2 other members one of whom shall be a

women possessing a bachelors degree from a
recognized university
4) Be a person of ability, integrity and standing
and have adequate knowledge and
experience.
5) Every member of the state forum shall hold
office for a term of 5 years or upto the age of
67 years whichever is earlier.

1) The national commission was constituted in

the year 1988. it is headed by a sitting or
retired judge of the supreme court of India.
2) It is presently headed by honble Mr. justice
Ashok Bhan, former judge of the supreme
court of India as president and has ten
members

3) The national commission has been conferred

with the power of administrative control over all
the state commissions by calling for periodical
returns regarding the institution, disposal and
pendency of cases.
4) It shall have jurisdiction to entertain complaints
where the value of the goods or services and the
compensation, if any, claimed exceed Rs. 1 crore
(section 21)
5) It shall consist of a person who is or has been or
is qualified to be a supreme court appointed by
central government.

6) Not less than 4 number of members and a t

least 1 of them shall be a women, who shall have
qualifications, namely:
1)not less than 35 years of age
2) possessing a bachelors degree from a
recognized university.
3) be a person of ability, integrity and
standing and have adequate knowledge
and experience.
4) every member of the district forum shall
hold office for a term of 5 years or up to the
age of 70 years whichever is earlier.

The government celebrates December 24-

national consumer rights day
2) Online website and social networking
sites .
3) T V and FM radio
1) Poster and banners at public places
2) Newspaper and magazines
1)

ncdrc.nic.in
www.indiakanoon.org
www.legalserviceindia.com
www.Nationalconsumerhelpline.in