T.J.S.

ENGINEERING COLLEGE
TJS Nagar, Kavaraipettai, Chennai 601206

SUB

DEPARTMENT OF COMPUTER SCIENCE AND

ENGINEERING
MODEL EXAM(SET A)
CODE/NAME: GE6757/TQM

DATE OF EXAM: 03 -05 -2016

YEAR/SEM: III/VI

MARKS: 100 marks

STAFF NAME: T.R.MUTHUKUMAR

TIME: 9.00 12.00 AM

PART- A ( 10X 2=20)

1. What are the customers perception on quality

2. Define the terms: Vision, Mission, Goals, and Objective.
3. Mention any 4 Principles of TQM.
4. What is 5S Practice?
5. What is the use of scatter diagram?
6. Name some new management tools
7. How can QFD be deployed.
8. What is control charts for variables and attributes.
9. What is QS 9000?
10. What is an internal audit?
PART-B (80 marks)
11 a. (i) List the various possible stumbling blocks/barriers while implementing a TQM Program in an
organization.
(8)
(ii) What are the seven steps to Strategic Planning? Explain.

(8)

Or
b. Explain the contribution of

i) Juran

ii) Philip Crosby in quality Movement.

12 a . Write a short notes on

5S.

(16)
(16)

Or
b. What is kaizen? In what way, it sustains the continuous improvement.
13 . a. Write a short notes on the seven traditional/statistical tools.
Or

(16)

b.What is benchmarking and why do the organization adopt this technique? Explain six important
steps in process of benchmarking.
(16)
14. a. Explain a process of constructing P- chart and np- chart with example.

(16)

Or
b. Explain briefly the steps involved in QFD.
15. a. Write Briefly on ISO14000

(16)
(16)

Or
b. Write Briefly on ISO9000 and state its benefits.

Faculty In Charge

H.O.D

(16)

Principal