Beruflich Dokumente
Kultur Dokumente
MAXIMIZES TEACHING
MINIMIZES DISCIPLINING
CONTENTS
FORWARD ............................................................................................. 5
INTRODUCTION ...................................................................................... 6
CHAPTER I.
GESTURE METHOD:
COMMUNICATING COOPERATION .............................. 10
CHAPTER II.
TIME-OUT PROCESS:
MAINTAINING ACCOUNTABILITY ................................ 16
CHAPTER III.
CHAPTER IV.
STUDENT-MANAGED TIME-OUTS:
DELEGATING RESPONSIBILITY .................................. 28
CHAPTER V.
CHAPTER VI.
TIME-OUT POSTER
READY POSTER
REST POSTER
APPENDIX B. TIME-OUT PROCESS MATERIALS ........................................ 55
TIME-OUT PROCESS FLOWCHART
READINESS QUIZ: THE TIME-OUT PROCESS
TIME-OUT MANAGER: JOB DESCRIPTION AND AGREEMENT
FIVE-MINUTE TIME-OUT SLIP (FRONT)
FIVE-MINUTE TIME-OUT SLIP (BACK)
TIME-OUT LIST
APPENDIX C. CONFLICT RESOLUTION PLAN MATERIALS ........................... 59
CONFLICT RESOLUTION PLAN SUMMARY
READINESS QUIZ: THE CONFLICT RESOLUTION PLAN
STUDENT BEHAVIOR PLAN
STUDENT SUCCESS AGREEMENT
STUDENT REMOVAL REQUEST
INTRODUCTION LETTER
FORWARD
Being a teacher in an urban school system for many years can test the
skills of any professional. Even in the rare school where teachers were
respected and admired, I had conflict in my work world. The occasional
parent would call the school and complain that his son or daughter was in
some way being picked on. Reluctantly, I would march down to the
administrator's office to explain myself and my actions. On all occasions
each individual walked away from the conflict hurt and diminished by its
occurrence. Conflict is neither harmless nor without its own losses.
Teachers lose and so do kids and parents.
Over the course of my teaching career, the conflicts have become more
hurtful and a means to reduced conflict seemed more critical. Thought and
work, failed attempts and false starts simply led to increased frustration.
By sheer luck, I met Doug Sorensen and learned about Conducting
Conduct.
Doug's method of classroom management has been tested in a number of
classrooms including my own. The progress has been both swift and
amazing. From Inclusion classrooms with multiple behavior difficulties to
music classrooms with as many as 150 students, all have found
Conducting Conduct to be successful.
Teaching holds marvelous rewards for both the students and the teacher
when the environment is such that teaching can occur. My wish for each
owner of this book is more time teaching and less time managing a
classroom. Conducting Conduct provides a route to that end.
Amy Rolleri
Tacoma, Washington
CLICK for OVERVIEW of CONDUCTING CONDUCT YOUTUBE VIDEO
INTRODUCTION
Quiet, please! Stop talking! Attention up front! Such commands are
heard repeatedly within classrooms everywhere. These are the most
frequently used commands by teachers. They are also the most frequently
ignored by students. When ignored, teachers resort to scoldings, lectures,
and threats. Some teachers try to ignore the disrupters, hoping they will
stop. Others march into battle to gain control. Whatever the method used,
the misbehaviors return despite yesterday's efforts.
After twenty-five years of teaching, I realized that adolescent behavior was
here to stay. During this time, I continued to search for the method that
would allow me to concentrate on teaching and not on disciplining. I
attended the usual workshops and presentations by experts on how to
improve classroom discipline. The information was interesting, but
provided little relief. One expert encouraged us to be assertive while
another taught us tricks to disrupt the disrupting students. The workshops
were entertaining, but the results were varied and temporary.
Most classroom management systems require teachers to give verbal
warnings, reprimands, and scoldings. Yet relying upon verbal responses
and lectures frequently produces negative results. Vocal commands add
more noise to student noise. Lecturing and scolding agitate and irritate.
Worst of all, they take time away from teaching.
When a teacher reprimands a student or a classroom, the common
response is denial, defensiveness, and charges of unfairness. The teacher
responds with explanations and his own defense, and teaching is
sidetracked. Minor incidents and simple nuisances escalate.
Even though it was never my intention to offend or embarrass the off-task
or disruptive student, it happened. I would charge a student with
inappropriate behavior. A battle of words would ensue as the class stopped
to witness the event. The student was told to leave the room. The class
looked on in amusement as the student left in disgust. What I intended
simply as a reminder to improve behavior far too often devolved into
humiliation for a child, and resulted, for me, my students, and my
intended lesson, in a waste of time and loss of focus. The effect of my
unintentionally embarrassing and offensive comments was a child's
diminished dignity.
Copyright 1998 Douglas H. Sorensen
All rights reserved.
I wanted more from teaching than mere time in the classroom. I hungered
for less stress, more student growth. I did not relish the almost daily
battle of wills, the lectures, the reprimands, the loss of teaching time. I
wanted a way to deal unobtrusively, effectively, and justly with the
natural, inevitable, occasional off-task or disruptive behavior. I wanted to
stop talking (about behavior) and start teaching.
I began experimenting with a new system of classroom management that I
now call Conducting Conduct. It was a system that banned verbal
warnings, reprimands, and scolding for correcting misbehavior. I used the
Conducting Conduct nonverbal system with two of my classes for two
months. I compared the Conducting Conduct system's results with my
three other classes which employed the traditional system of verbal
intervention. The results were amazing. My teaching and the students'
learning time had dramatically increased. The Conducting Conduct students
were more attentive and on task; embarrassment and humiliation were
eliminated. Instead of feeling tired and stressed, I was full of energy and
ready to teach my next class.
I was excited with how well my students accepted this new system of
behavior management. They did not question nor react negatively to my
nonverbal request for attentive behavior. I was encouraged with how
quickly they learned the system and how easy it was to administer.
Unlike some systems, I did not need or use manipulation or coercion to
make students behave. I was able to gain their attention and cooperation
without the use of any words. My vocabulary was void of negative words
and sarcasm. I had no reason to single out or treat students harshly. The
students responded positively upon seeing rather than hearing my request
for attentiveness.
Among other results of this new system, students who had previously
seldom spoken with me felt comfortable talking and sharing their
accomplishments and hardships. I realized that I had created more than a
cooperative classroom. I had developed a community which embraced the
qualities of trust and respect. My room had become a place for learning
and sharing, absent of fear and anger.
classes more and have learned more. Colleagues who have tried my
system report less stressful, more enjoyable classrooms and renewed
commitment to teaching. Go to my website at www.conductingconduct.com
to learn how Conducting Conduct compares with traditional classroom
management systems.
In the following pages, I will explain more fully how Conducting Conduct
works and share suggestions and advice from my years of teaching and
perfecting the system.
CLICK for GETTING STARTED YOUTUBE VIDEO
CHAPTER I.
GESTURE METHOD: COMMUNICATING
COOPERATION
As the conductor raises his baton, the musicians instinctively bring their
instruments to a ready position. Every eye anticipates the conductor's next
move. The players watch and listen carefully to each other as the music
progresses. They communicate with each other through their eyes and the
motion of their instruments. Other musicians wait quietly for the moment
they too will join in. No words are exchanged between the musicians and
the conductor, yet they are attentive, cooperative, and responsive to every
gesture.
Musicians are trained to communicate with each other through gestures
and signals in order not to disrupt the performance. Much time is spent
during rehearsals watching the conductor gesture with his hands to cue
entrances, changes in meter, tempo, and style. Each gesture takes on a
specific purpose and meaning, thus allowing the conductor not to need to
stop and explain his intentions or directions. Verbal commands are never
used nor expected while performing music.
To achieve cooperative artistry, musicians learn specific behavioral skills.
They spend much time practicing appropriate posture, movement,
attention, and responses. All of their acquired skills are orchestrated
through the conductor's silent gestures, whose meanings and appropriate
responses are acquired through careful teaching.
In order for classroom teachers to gain and maintain the attentive
behavior that musical groups achieve, we need to understand how they
achieve it. First, music teachers and conductors realize that all skills, even
skills in appropriate behavior, must be taught and practiced, not merely
expected and punished when absent. Telling or expecting students to
behave is not the same as teaching them how.
Second, musicians learn to respond precisely and invariably to a few
simple gestures. Conductors do not conduct music; they orchestrate
musicians, whose joint disciplined efforts, responding to the conductor's
gestures, result in art. Thus, here is a key to Conducting Conduct: using a
few silent gestures, classroom teachers can orchestrate the behavioral
10
skills they are teaching. The results, as I can demonstrate from years of
teaching my own classes and years of teaching others to use this method,
is effective classroom control, increased teaching time, increased
cooperation, and the real fruit of our art, increased learning.
Five gestures are all that are required for the effective conducting of
conduct. These gestures are intended to call forth the skills in appropriate
behavior necessary for effective learning. The first gesture gains students'
attention, call for skill in becoming attentive to the teacher and assisting
others to become attentive. The second holds or maintains attention,
activating skills in attentive listening, watching and preparation for
focused, cooperative action. The final three gestures enforce attentive
behavior. They rely upon skills in self-monitoring, and, when those skills
fail, silently and effectively impose a consequence. Note to music teachers:
see Chapter VI for two additional gestures.
GAINING ATTENTION
To gain classroom attention or order, use the common
hand signal that universally means stop. Raise the
hand, palm outward, above the head, as if signaling a
car to halt. The Stop gesture tells the students to
immediately quit whatever they are doing, face the
teacher, raise one hand above their heads, alert
inattentive neighbors, and wait for the teacher's
directions. I regularly used the gesture to
begin the class and to reorganize the class after an
activity. When all students have responded, give
directions with one hand remaining in the Stop position
or go on to the Attention gesture. For students not yet
attentive, use the Warning gestures and, if necessary, signal a Time-Out
(see Appendix A for graphical illustrations of the gestures and their
meanings).
Sharing with and caring about each other are important attributes of the
Conducting Conduct system. The students learn to use cooperative skills
to alert and help others to follow the gestures. During the Stop gesture,
the students raise one hand to visibly alert those nearby who are not
aware of the signal. The students keep their hands in this position until
Copyright 1998 Douglas H. Sorensen
All rights reserved.
11
MAINTAINING ATTENTION
The second gesture is the Attention gesture. The
teacher's hand is lowered from the Stop position to
shoulder height or slightly lower. In the Attention
position, the students put their hands down, remain in
a formal sitting posture with their feet on the floor,
and face the teacher. When the Attention gesture is
used without the Stop gesture, the students politely
alert others nearby without raising their hands. When
all the students have responded, give directions with
one hand remaining in the Attention position. If some
students are not responsive, signal the Warning gestures, and, if
necessary, signal a Time-Out.
The Attention gesture is the most frequently used. Where the Stop gesture
immediately halts the entire class, the Attention gesture regains and
maintains the attentiveness of those whose attention occasionally
wanders. When some students are not focused on the lesson, alert the
class by raising your hand to the Stop position. When the students become
attentive lower your hand to the Attention gesture. You should continue
the lesson during this gesturing process.
Because of the familiarity of the Attention gesture, students view it as a
universal sign for being attentive and quiet. Some teachers have been able
to successfully use it without any explanation of its meaning. I encourage
teachers first to try the Attention gesture without clarification and see how
their students respond. It is an important step in preparing the students
and the teacher for the gesture system.
CLICK for ATTENTION GESTURE METHOD YOUTUBE VIDEO
Copyright 1998 Douglas H. Sorensen
All rights reserved.
12
13
The 1st Warning is directed toward the general area where disruption or
inattentive behavior is occurring and is held for three seconds, relatively
unobtrusively, while instruction continues uninterrupted. Shift directly from
the 1st Warning gesture (three fingers held up) to the 2nd Warning
gesture (two fingers pointed toward the misbehaving student) if the
problem persists. However, be more specific with the 2nd Warning by
pointing directly at the uncooperative student. If the student is not
watching, point at an attentive neighbor and then again at the
misbehaving student. Pointing and signaling the Warning gesture tells the
nearby student to once more alert his inattentive neighbor. Students learn
to be courteous and polite when saying the first names of their unaware
neighbors. It is important that students know they have received at least
two Warnings before receiving a Time-Out.
I wanted students to feel they had been treated fairly during the
enforcement procedure. I sometimes issued additional 2nd Warnings to
guarantee that I had provided the students with adequate notice before
signaling a Time-Out. The additional Warnings allowed me to focus my
attention on teaching rather than keeping score of who had how many
Warnings.
CLICK for TIME-OUT GESTURE METHOD YOUTUBE VIDEO
I found in my teaching that the more I used the gestures the better the
system worked. The students and I knew exactly what behavior was being
signaled for change. The message was clear and the response was quick.
The students were accustomed to hearing my voice for teaching my lesson
and to watching my hands for correcting their behavior. There were no
negative or disruptive words used to gain and maintain classroom conduct.
I was excited about the results and how well the students accepted the use
of gesturing for correcting their behavior.
Without the use of negative words and the usual responses from defensive
students, there were no longer calls from irate parents accusing me of
picking on their child, or notes from my principal wanting to discuss my inclass behavior. Confrontations with students, parents, and administrators
were eliminated.
The students seemed to respond more quickly to my signals than they ever
did to my verbal warnings and scoldings. A caring and wholesome
atmosphere developed within the class. Even though the students were
Copyright 1998 Douglas H. Sorensen
All rights reserved.
14
15
CHAPTER II.
TIME-OUT PROCESS: MAINTAINING
ACCOUNTABILITY
I had developed an effective tool for communicating behavioral commands
without the use of disruptive words and loss of valuable teaching time. But
something was missing. I needed an effective system to hold the students
accountable for their misbehavior. They knew from experience that
Warnings were normally followed by reprimands. I knew from my
experience that verbal reprimands and scoldings were ineffective and
repercussive. In order to maximize my teaching time and eliminate the
problem, I chose a removal method to hold students accountable for their
misbehavior. The Time-Out Process proved to be the best system for both
the students and me.
After two Warnings for uncooperative or inattentive behavior, the teacher
issues a five-minute Time-Out. It is an immediate and brief removal from
class during which the student can reflect upon his or her behavior. During
the Time-Out, the student writes on the back side of the Time-Out Slip
either a brief apology for the incident or writes a request for a meeting
with the teacher to discuss the circumstances. Before five minutes has
expired, the student returns to class and resumes participation without
comment or disruption.
Use a small clipboard and attach a spot clock to facilitate the Time-Out
Process. To help students remember the Time-Out Process, write on the
clipboard the four "R" reminders: Report to Time-Out, Reflect on Behavior,
Respond to Choices, and Return in Five Minutes. The spot clock lets
students know the time they reported to and are to return from the TimeOut. Clipboards are available at office supply stores and spot clocks are
available at automotive supply stores.
The five-minute Time-Out has several advantages over other disciplining
systems. Because it is only five minutes long, the student is back in class
without completely missing the lesson and falling behind. I didn't want my
disciplinary process to be the reason that a student failed to achieve. I was
there to teach.
The Time-Out, unlike detention, is immediate and doesn't require a
twenty-four hour notice to the parents. Students do not need to be
Copyright 1998 Douglas H. Sorensen
All rights reserved.
16
reminded when to report and what the Time-Out is for. No one is late for
after-school activities, dentist appointments, or the bus ride home.
Students no longer exclaim: Why did I get this?, I don't remember
doing that., Thats not fair! or Can I do my detention another time,
since today I have to .... After instituting the Time-Out Process, I was able
to use my after-school time helping students instead of supervising
detentions.
By using Time-Outs only for inappropriate behavior, students become
accustomed to the Process and respond promptly without question. Only
issue Time-Outs with students who display inattentive or uncooperative
behavior. Use other penalties for students who forget their materials, are
tardy to class, fail to turn in assignments, or commit similar rule violations.
By not applying the Time-Outs to other rule infractions, students respond
without confusion. The often heard question, What will happen if I ...? is
eliminated. Students know and respond appropriately when they see
Warnings and TimeOut signals.
The TimeOut Process is applied judiciously without prejudice. The
students understand that it is their misbehavior that is being penalized,
not their character. I want the students to be able to retain their dignity
and self-respect during the disciplining process. If students are to trust
teachers and to learn to make the correct behavioral choices, teachers
must demonstrate that they care about students regardless of their
misbehavior.
17
18
After the student manager inserts the appropriate information on the TimeOut Slip, the clipboard is handed with the attached Slip to the student
without comment. The student reports to the Time-Out area where the
Time-Out supervisor signs the Slip as proof of arrival. During the Time-Out,
the student follows the directions on the Slip. The spot clock aids the student
in knowing when to return to class in order not to receive a Penalty TimeOut Mark for lateness. Within five minutes from when the Time-Out was
issued, the student is back in class. He places the clipboard with the Slip on
the desk and resumes participation. The teacher ignores the returning
student and focuses on teaching. Later the teacher reviews the Slip and the
student manager files it.
The five-minute Time-Out's effectiveness is a result of its brevity and ease in
use. Five minutes is enough time for the student to complete the required
penalty and not totally miss out on class instruction. The brevity lessens the
time required for supervision. The ease in administering reduces the loss of
teaching time. It is quick, efficient, and simple to use.
19
fist after the five-fingered TimeOut gesture. The closed fist is held
momentarily to help the uncooperative student and the student assistant to
recognize it as a Penalty Time-Out Mark and not as a five-minute removal.
STUDENT EQUITY
Teachers must be sensitive to whom they issue Time-Outs. The rule is to
never signal a Time-Out unless you actually see the misbehavior. The
teacher may signal Warnings without focusing on the students, but TimeOuts must be issued with awareness and equity. If more than one student is
involved, you may either assign Penalty Time-Out Marks to the others or
continue to signal Warnings until the student returns from the five-minute
Time-Out. If the misbehavior should occur again with the same students,
issue a different student the Time-Out. Students must know you are not
singling them out because of their gender, race, or past behavior.
SYSTEM OF CHOICES
The Conducting Conduct Time-Out Process includes a system of student
choices. Students learn the consequences for each choice before the system
is implemented. Conducting Conduct teaches the lesson of being responsible
and accountable for one's behavior and choices. The offered choices and
their related consequences are complete, fair, and easy for students to
understand and remember.
Upon receiving a Time-Out, students consider four choices: 1. reporting
cooperatively to the Time-Out, 2. reporting after some resistance, 3.
remaining in class and being cooperative, or 4. remaining in class while
continuing to misbehave. The consequence for each choice becomes more
severe as the level of cooperation decreases.
20
The second choice is for the student to elect to engage in some type of
resistant behavior while receiving a Time-Out. A resisting student who
chooses to question or respond uncooperatively before reporting for the
Time-Out follows the same procedure as the cooperative student,
except he is issued a Penalty Time-Out Mark for responding
uncooperatively. I found that students do not resist when given
adequate Warnings and know the consequences for their
behavioral choices.
The student who opts for the third choice to remain in class and
cooperate receives a Penalty Time-Out Mark for not following directions.
Few students choose the second and third option, since the Penalty TimeOut Mark could move them into a higher Behavior Level with more severe
consequences.
Students rarely choose the fourth and last option of electing to stay and
continue to misbehave. They understand the severity of the
consequence for this choice. An administrator or designated staff
member removes the uncooperative student while the teacher
continues to teach and maintain the class. The person issuing the
disciplinary action determines when or if the student will return to class.
Without comment, the teacher issues a Penalty Time-Out Mark when
the student d o e s returns from the administrative removal. Because the
student knows the procedure and what will happen with each choice,
there is no need to explain further.
21
persistency and consistency of the discipline process and not the severity
that promotes a change in students' behavior. We only provide a process to
encourage appropriate behavior. The students make the choices.
CLICK for SYSTEM OF CHOICES YOUTUBE VIDEO
The Time-Out Process is effective for teaching accountability. Students
prefer the student-centered Time-Out Process where they, not the teacher,
make the choices that will determine their future in the class. By assigning a
specific consequence to each of the four behavioral choices, students view
the process as fair and teachers find it easy to administer. The goal is to
create a classroom environment in which every student wants to belong.
Being removed from a class where one wants to be is a more effective
punishment than being subjected to ridicule and embarrassment. Teachers
need to focus on teaching and creating a positive atmosphere that enhances
learning. Step back and let the students learn from their choices.
22
CHAPTER III.
CONFLICT RESOLUTION PLAN: RESOLVING
REPEATED MISBEHAVIOR
In my experience, students respond well to a program of silent gestures and
a consistent, fair penalty system like the Time-Out Process. I have seen
teachers gain valuable teaching time and decreased classroom disruption.
Still, there are inevitably some students who chronically misbehave
adolescent behavior is not magically transformed by any disciplinary regime.
I found it necessary to develop a plan to deal judiciously with students who
do not respond appropriately despite careful teaching and reminders.
My search for a plan to deal with repeated discipline problems was guided by
certain principles. First, like other parts of Conducting Conduct, the discipline
plan should not disrupt my teaching or students' learning. Second, it should
continue to respect the dignity of individuals, even when their behavior is
undignified. Third, it should allow all students the same opportunities for
changing their behavior. Fourth, it should give maximum responsibility for
maintaining good behavior to the students. And fifth, it should remove
disrupters from the learning communitytemporarily if possible, and
permanently if the student will not bring his or her behavior into conformity
with the norms of the learning community.
At heart, behavioral problems represent a conflict between the behavior of
an individual or group and the educational needs of the larger group. Thus,
conflict resolution is required with chronic behavioral problems. The Conflict
Resolution Plan outlined here has proven over time to meet my objectives
and to complement other aspects of Conducting Conduct.
23
24
BEHAVIOR LEVEL I
The cooperative and attentive students with two or fewer Time-Outs per
week maintain the Behavior Level I position. These students may
occasionally receive a Time-Out without further reprimand. Most students at
this level never receive a Time-Out. Students receiving a third Time-Out
within a week move to Behavior Level II.
BEHAVIOR LEVEL II
If a student receives a third Time-Out in a week, he or she meets with the
teacher after class to review the accumulated Time-Out Slips and to receive
the Student Behavior Plan (refer to Student Behavior Plan in MS Word Forms
folder to personalize). The Student Behavior Plan helps the student to
recognize which behaviors he or she needs to change or improve. The
student is responsible for developing an acceptable plan for changing his
behavior. He completes and signs the Student Behavior Plan. The teacher
signs and sends the Plan home for the parents to review, sign, and return.
After contacting the parents to explain the process and encourage their
support, the teacher files the Plan for future reference. Conducting Conduct
recognizes that students will occasionally make poor choices regarding their
behavior and, therefore, allows one Time-Out per week for students on Level
II. Students know they will be held accountable for their behavior and that
all students are subject to the same expectations, choices, and
consequences. The Student Behavior Plan makes students participants in the
articulation of behavioral goals.
25
Behavior Level III is a more restrictive level than Level II. Instead of the
student developing his or her own plan for correcting misbehavior, the
teacher develops a plan in the form of a binding contract. During Level II,
the teacher explains to both the student and the parents the seriousness of
Behavior Level III and what will happen if the behavior does not improve.
Level III generates a higher degree of concern since it is the last chance to
become a cooperative member of the class. As a result, most students make
the choice to cooperate.
BEHAVIOR LEVEL IV
A Behavior Level III student who receives a second Time-Out within a week
moves to Level IV. This is the final Time-Out and final Level. The student has
used all his or her options and has demonstrated cause for removal. He or
she remains in the Time-Out area for the remainder of class and then meets
with the teacher. The teacher shares with the student all the behavioral
documentation previously filed: the Time-Out Slips, the Student Behavior
Plan, and the Student Success Agreement. Finally, the teacher delivers the
file to the administrator along with the Student Removal Request (refer to
Student Removal Request in MS Word Forms folder to personalize). The
Student Removal Request petitions the administration to temporarily or
permanently remove the student from class or requests some other
acceptable plan. Teachers seldom use Behavior Level IV; the interventions
available at the earlier levels are nearly always sufficient to elicit the desired
changes in behavior. However, when troublesome behavior has not
moderated, the system has provided full due process rights to the student
before he or she is removed.
CLICK for CONFLICT RESOLUTION PLAN YOUTUBE VIDEO
SUMMARY
Conducting Conduct maintains fairness throughout the Conflict Resolution
Plan. The use of choices and consequences for resolution of misbehavior
diminishes the negative responses from students. Students trust and respect
teachers who do not accuse or scold them in front of their peers. Conducting
Conduct removes the anger and frustration associated with disciplining by
placing the responsibility on the students to make the behavioral choices
that will determine their future in class. Learning to accept responsibility for
Copyright 1998 Douglas H. Sorensen
All rights reserved.
26
one's actions begins with trusting students to make the right decision while
allowing them to learn from their mistakes.
The Conflict Resolution Plan teaches students the importance of being
cooperative during class time without the need for verbal intervention.
Students who receive a TimeOut or move to a higher Behavior Level seldom
deny their actions or blame others. Treating students without intimidation or
fear reduces negative repercussions.
I recall a former student who escalated to Behavior Level IV. He was not
angry with me, only disappointed that I would not allow him to continue in
my class. He accepted the fact that he made the choices that resulted in his
removal and knew that it was not my desire to see him gone. He
occasionally spoke with me in passing and related how much he enjoyed my
class. Conducting Conduct helped remove the anger and negative feelings
associated with disciplining by providing a well-defined Conflict Resolution
Plan that is student-centered.
27
CHAPTER IV.
STUDENT-MANAGED TIME-OUTS:
DELEGATING RESPONSIBILITY
The Conducting Conduct system emphasizes the importance of studentcentered classroom management. Students help each other to be attentive;
they choose their own course of resolution, and they develop their own
behavioral improvement plans. With Conducting Conduct, the students
assume much of the clerical responsibilities in order to allow the teacher to
teach without interruption.
The Time-Out Slip procedure requires class time to complete and process. In
my experience, whenever I stopped to issue a Time-Out, the class's
attention followed me. I wasted instructional time and embarrassed the
recipient with everyone watching. The class became impatient and noisy as I
wrote, delivered, and recorded the Slip. More teaching time was lost. When
the student returned, I again stopped the class to collect, review, and file
the Slip.
After several weeks of using the Conducting Conduct system, I decided to
experiment to see if I could make the system completely student-centered
by eliminating my position as Manager of Time-Outs. I began by assigning
two student volunteers from each class to assume several duties. One
Manager wrote, recorded, and delivered the Time-Out Slips. The other
collected, reviewed, and filed the returned Slips. It worked. The students
were more efficient and less disruptive during the Time-Out Process. They
took pride in performing their duties. The class viewed the Managers
position with admiration and respect. The students convinced me that a
student-centered approach was the answer. (See in Appendix B the
materials to assist in implementing the student-managed Time-Outs.)
28
2.
3.
4.
5.
6.
Tell students the number of Time-Outs they received within the week.
7.
8.
File Time-Out Slips after they have been reviewed by the teacher.
9.
29
The other Manager, upon seeing the student return from the five-minute
Time-Out, retrieves the Slip and records the time. The Manager later files
the Slip after the teacher reviews it. The class stays focused on the teacher
and the Manager resumes participation with the class.
Managers may perform other duties associated with the Time-Out Process. If
a behavioral incident occurs, the manager witnesses the situation and
provides information if requested. When the teacher is absent, Managers
assist the substitute teacher with understanding and implementing the
Conducting Conduct system. When a Manager is absent, the other Manager
or an alternate performs his or her duties.
With the Agreement and responsibilities outlined, I was ready to select from
a list of students who volunteered to be Managers. To my surprise, almost
everyone volunteered.
CLICK for STUDENT-MANAGED TIME-OUTS YOUTUBE VIDEO
SELECTING MANAGERS
I enjoyed the job of selecting students to manage the Time-Outs. It was an
opportunity to reward students for being cooperative and attentive in class. I
read the Time-Out Manager's Job Description and Agreement to the class
and addressed questions and concerns. After much consideration, I selected
two students in each class to share equally the tasks. I selected a third
student to be an alternate Manager. With three students trained to do the
job, I seldom needed to manage the Process myself. I limited the position to
nine weeks to allow more students the opportunity to manage and reduce
the amount of time missed while managing the Time-Outs.
I found it helpful to meet with the Managers and alternates after school to
explain and teach further the duties of a Time-Out Manager. I used several
Time-Out scenarios and had the managers tell me how they would respond.
The answers were usually the same-follow the job description and don't talk
with students during the Time-Out Process. The chosen Managers took the
Job Description and Agreement home for their parents to approve.
The Managers were anxious to start. During the first five minutes of class for
several days, the Managers practiced the Time-Out Process with the class.
After the Managers and the class understood and were comfortable with the
Process, I authorized the Managers to take charge of the Time-Outs. The
Copyright 1998 Douglas H. Sorensen
All rights reserved.
30
class understood the Managers' role to be the messenger and not the
disciplinarian. I warned the class about talking to the Managers and that
violators would receive a Penalty Time-Out Mark.
I was amazed how quickly the class accepted the student-managed TimeOuts. I retained my position as conductor of conduct and gladly surrendered
my position as Manager of Time-Outs. The students not only enjoyed the
leadership position of being managers, but everyone appreciated my not
having to stop the class each time to process a Time-Out. I no longer
embarrassed the recipients of the Time-Outs, and the class maintained its
focus on my lessons.
31
CHAPTER V.
LEARNING AND TEACHING
CONDUCTING CONDUCT
Conducting Conduct offers today's teachers a new and easy approach to
managing inattentive and disruptive behaviors. Since Conducting Conduct
requires skills that are not usually associated with disciplining, preparation is
necessary before using it with students. The technique for using gestures
instead of words to communicate behavioral expectations requires training
for both the teachers and students. Practicing the gestures helps develop
self-confidence to look and feel natural in front of the class. With a few easy
exercises, teachers will gain the self-assurance and understanding necessary
to effectively teach without the need to talk about behavior.
LEARNING SYSTEM
I found that practicing the gestures in front of a mirror is most helpful.
Learning to use one hand for signaling the management gestures while using
the other for pointing, turning pages, or holding an object takes some
coordination, especially when you are concentrating on the lesson and not
on the behavior.
With only five basic gestures to learn, it will take little time to gain
proficiency in signaling. The gestures need to send clear, concise messages.
Watch to see if your signaling indicates an expectation for the appropriate
response. A colleague who used the system, found it awkward at first to
move his fingers from 1st Warning to 2nd Warning. He accidently flippedoff his class. Practice until you feel comfortable with the hand signs.
Make the gestures as impersonal and non-threatening as possible. Use direct
eye contact for issuing 2nd Warnings and Time-Outs; otherwise, avoid it.
Glaring and staring can cause unnecessary repercussions and escalate into
confrontations. Feelings of frustration and anger are normal but are not the
messages we want to send to or receive from students.
I found it helpful to point briefly at the student before showing the 2nd
Warning or Time-Out sign. I continued with the lesson as if nothing
happened. Few students saw me signal the Warning to the misbehaving
student. They were either listening to me or working at their seat. It was
quick, easy, and unobtrusive.
Copyright 1998 Douglas H. Sorensen
All rights reserved.
32
TEACHING STUDENTS
Conducting Conduct is more than a classroom management strategy to
encourage students to follow basic rules and expectations. It is a system
that teaches and engages students to manage and maintain their own
classroom conduct. Students enjoy learning Conducting Conduct because
they are actively involved in its operation and success. Conducting Conduct
is not about punishing students; it is about teaching students how to
cooperatively learn and interact within a classroom environment. Students
need to see the system as a process that treats them fairly and allows them
to learn through their mistakes.
Teach the system as an essential part of the class curriculum and not as
another disciplining plan with an assortment of rules and consequences. Like
other subjects within the school curriculum, Conducting Conduct requires a
place and time to be taught. Learning the skills and concepts necessary for
implementing the system takes only minutes each day. With five minutes of
instruction at the beginning and end of each class day, students learn the
necessary skills and concepts to become familiar with the system. After
students thoroughly learn the system, the teacher integrates it into his or
her classroom teaching.
33
34
TEACHING GESTURES
Use the graphic illustrations and the guides to Conducting Conduct in
Appendix A to assist in teaching the gestures. The system is simple and
logical; you will find that students learn the gestures and their meanings
quickly. Make a game of teaching the system. For example, my students and
I practiced the gestures in light-hearted drills. I flashed a gesture and they
told me the gesture's name. Then, I said the gesture's name and they would
show me the corresponding hand sign. Next, I asked individuals to recite the
condensed meanings of the signs as I signaled the gestures to them. I made
the exercises into games requiring quick recall. The students didn't realize
they were actually learning a lesson which would dramatically change how
they learned and behaved in my class. In time the system would make them
all winners.
Introduce the element of students' helping each other to be attentive.
Students need to know that this is their system and requires their direct
participation. Explain the process for alerting others nearby when seeing the
gestures and how their cooperation will improve the class's quickness for
being orderly and attentive. Prior to developing Conducting Conduct, I
followed the common teacher wisdom of telling students to take care of their
own behavior and ignore those around them. I realized, however, that if the
learners were to become a true community managing its own behavior, that
admonition was contradictory. Conducting Conduct therefore requires
students to alert others nearby whenever they see my gestures. Since
talking, touching, or any form of disruption is prohibited, students must
whisper or say politely their neighbor's first name. Some students wanted to
use the shushing sound, but I reminded them that it is also disruptive.
The graphic illustrations of the gestures with their meanings in Appendix A
provide the students with visual reminders of the teacher's signals. You may
want to enlarge these posters.
While learning, teaching, and using Conducting Conduct, teachers refer to
the quick references: Guide to Conducting Class Conduct and the Guide to
Conducting Music Class Conduct which teaches how and when to deliver the
signals and how the students are to respond to the gestures. To help
reinforce the understanding of the hand signals and to evaluate the
students' progress, use the Readiness Quiz: The Hand Signaling Method.
35
36
37
Level III, I told my students, is only for those who receive a second TimeOut in a week while being assigned to Level II. They were surprised when I
told them that they could never return to the previous Behavior Level, but
were pleased when they heard that one Time-Out in a week was still
permissible. I read the Student Success Agreement and explained that it is a
binding contract between the teacher and the student. They asked if I would
be contacting their parents again. I replied that I would inform their parents
by having them take the Student Success Agreement home and returning it
signed by their parents. I told them that I would not call their parents, but
they may want to call me after signing the Agreement.
I spend little time explaining Behavior Level IV, since it is the removal
process and self-explanatory. I explained how a second Time-Out in a week
that is issued to a Level III student results in his or her receiving a Student
Removal Request for a temporary or permanent removal from the class. The
student will leave immediately just as he or she had with all prior Time-Outs
but would not return after five minutes. No one made a comment about
fairness. They understood that a Level IV student had exhausted his or her
choices and proved to be incapable of working or learning with others in my
class. I explained to my students that I am disappointed anytime a student
is removed from my class because of his poor choices of behavior. My
intentions, I told them, are to encourage students to use appropriate
behavior that will allow everyone to excel in learning and enjoy participating
in the class.
READY TO BEGIN
The students have learned and practiced the system. You have trained the
student TimeOut Managers and located an acceptable Time-Out area with
supervision. You informed your administrator and parents with an
Introduction Letter about the new system of managing classroom conduct
(refer to Introduction Letter in MS Word Forms folder to personalize). You
are ready to begin!
CLICK for READY TO BEGIN YOUTUBE VIDEO
38
CHAPTER VI.
ADAPTING CONDUCTING CONDUCT TO THE MUSIC
CLASS
The music performance class is an activity-centered environment where
students learn and participate together. Unlike the regular classroom where
students can work independently at their seats, music students work
collectively with their attention focused on the teacher. Performing
independently in a band, orchestra, or vocal music class is seldom
an option, and it is disruptive when it occurs. Music teachers must educate
students to understand the importance of being attentive and focused on the
teacher while both learning and performing.
Music teachers use gestures for orchestrating uniformity during a
performance. While rehearsing and performing, they use silent hand cues to
assist the musicians with entrances, releases, changes in tempo, meter, as
well as other musical elements. The students rely on the silent gestures for
guidance in performing as they progress through the exercises and musical
selections. Together they maintain their attention on the teacher while the
music continues. Unfortunately, when the teacher signals to stop the music,
the attention stops also. Students view the downward hand motion as a cue
to stop and visit. The meaning, although not taught, is well understood
through repeated use. They know the teacher will do one or all of the
following: click his or her baton, clap his or her hands, shout for silence, or
simply wait in disgust until it is quiet. When the behavior does not change
quickly enough, the teacher, they expect, will scold, reprimand, or lecture
them on their misbehavior. Music teachers have used this routine for years
with the same results: frustration, confrontation, and loss of teaching time.
Conducting Conduct teaches students to listen, learn, and act uniformly
when they are not performing. In addition to the Stop and Attention
gestures for gaining and maintaining attention, the music teachers use two
additional gestures to ready students to perform and to signal them to rest.
The Ready and Rest gestures are familiar to music teachers, but they seldom
use them to maintain orderliness and uniformity during the time when
students are not performing.
39
READY GESTURE
The Ready gesture calls students to attention, similar to
the Stop and Attention gestures. The music students
move to their traditional sitting or standing posture in
preparation to begin performing. Instrumentalists bring
their instruments to the playing position and choir
members stand or sit tall while silently facing the music
teacher. The musicians focus their eyes and minds on
the music teacher in anticipation of the cue to begin.
Students seldom misunderstand the meaning of the
Ready signal, but teachers often fail to use it to maintain
attention while giving directions during the rehearsal. Moving the hands
downward after stopping the music signals the students to visit. Students
view the hands-down gesture as free time, not instructional time. Instead,
maintain the hands in the Ready position when there is a need to provide
additional information to the students. Extend halfway one or both arms
toward the performers. Center hands in front of neck area and hold them
motionless while speaking to students. Their attention will remain as they
listen and anticipate continuing with the next gesture. (See Guide To
Conducting Music Class Conduct for graphic illustrations and information on
how to use the music gestures.)
I use the Ready gesture during a rehearsal when I notice a musical mistake.
With both hands extended, I cue the cut-off or stop with one hand, and then
hold both hands still in the Ready position as the students remain quiet and
ready to listen. I do not move, speak, or look away. My attention is on the
group as I prepare to respond to correcting the musical mistake. The
students interpret the Ready gesture to mean that I will continue soon and
need their attention now. While in the Ready position, students do not talk
or move. I give brief and specific directions. If students begin to visit or
cause a commotion, I signal a Warning while holding one hand in the Ready
position and continue with the instructions. I use Warnings and Time-Outs
when necessary to maintain cooperation.
When students have comments and questions that I need to address, I
continue to hold the Ready position or move to the Attention position. When
ready to continue performing, I momentarily hold the Ready gesture and
then cue to begin. I continue to maintain cooperation during the class
discussions by signaling Warnings and Time-Outs with my other hand.
Copyright 1998 Douglas H. Sorensen
All rights reserved.
40
REST GESTURE
Teach students to respond to gestures for maintaining
appropriate behavior while resting. The Rest gesture
communicates to students the appropriate time and
behavior expected for relaxing before continuing. The
rest gesture consists of simply folding the hands together
in front of the body in a relaxed, lowered position. The
gesture indicates to students that they may move to a
more comfortable sitting posture and may visit quietly
with those nearby. Students remain seated.
Instrumentalists hold their instruments in the upright
position for protection against damage. After much time
is spent rehearsing or performing, musicians need time
to re-energize and reorganize before continuing.
Rewarding students with an occasional break is important in maintaining a
positive classroom atmosphere.
Knowing when and how to rest appropriately helps to develop a cooperative
and attentive spirit among the students. Upon receiving the Rest gesture,
students know with certainty that they have the teacher's permission to
relax, but they understand the limitations on their behavior. Rest time is a
necessary part of the performers' daily lesson and the responsibility of the
music teacher to teach and maintain. Teaching expectations and guidelines
for acceptable behavior during the rest time provides students with the
security of knowing the teacher is concerned about their safety and wellbeing. It is not free time; it is rest time. Use the Warnings and Time-Outs
when appropriate.
41
The rest time also provides the teacher with an opportunity to get ready for
the next exercise or musical selection. I liked moving around the class and
talking individually with students. It is a good time to develop a better
understanding of students and their needs. I encouraged students who
needed extra help or have questions to come forward during the rest time.
When ready to continue, the teacher moves back to the teaching station or
podium. Using the same area to instruct and to conduct conditions students
to become quiet and attentive in anticipation of what follows. Proceed to the
Attention, or if noisy, to the Stop gesture to regain the class's attention.
CLICK for MUSIC CLASS GESTURES YOUTUBE VIDEO
42
CHAPTER VII.
FREQUENTLY ASKED QUESTIONS
Question:
Answer:
Question:
Answer:
Question:
Answer:
Question:
Answer:
Question:
Answer:
43
Answer:
Question:
Answer:
Question:
Answer:
44
APPENDIX A.
GESTURE METHOD MATERIALS
45
STOP
ATTENTION
1ST
WARNING
2ND
WARNING
TIME-OUT
SIGNS
The student puts away his or her materials, receives a fiveminute Time-Out Slip, and reports to the Time-Out area.
While sitting quietly, the student writes a brief apology for
inappropriate behavior or chooses to speak with the teacher
after class. Within five-minutes from leaving the classroom
and reporting to the Time-Out, the student reenters his or her
class. The student places the Time-Out Slip on the desk and
proceeds to participate without comment.
Copyright 1998 Douglas H. Sorensen
All rights reserved.
READY
REST
SIGNS
STOP IMMEDIATELY
RAISE HAND
ALERT OTHERS
ATTENTION ON TEACHER
Copyright 1998 Douglas H. Sorensen
All rights reserved.
ALERT OTHERS
ATTENTION ON TEACHER
STOP NOW
WARN OTHERS
REPORT TO TIME-OUT
REFLECT ON BEHAVIOR
RESPOND TO CHOICES
RETURN IN 5 MINUTES
Copyright 1998 Douglas H. Sorensen
All rights reserved.
RELAX
ENERGIZE
STAYED SEATED
TALK QUIETLY
Copyright 1998 Douglas H. Sorensen
All rights reserved.
APPENDIX B.
TIME-OUT PROCESS MATERIALS
55
TIME-OUT PROCESS
Flowchart
Behave
inappropriately
Receive
warnings
Receive
time-out
Student
Choices
Report to t-o
cooperatively
Report to t-o
uncooperatively
Refuse time-out,
stay, behave
Refuse time-out,
stay, misbehave
Student
Choices
Receive
penalty t-o mark
Receive
penalty t-o mark
Receive removal
from class
Apologize to
the teacher
Meet with
the teacher
Return and
participate
Misbehave
during time-out
Receive
penalty t-o mark
Receive
disciplinary action
8. Question: If a student was administratively removed from class for disciplinary action
because he or she refused to report to the Time-Out and continued to misbehave in
class, how many Time-Out Marks would the student receive before returning to
participate?
Answer: Two. One Mark for the original infraction and one Mark for receiving a
disciplinary action involving an administrator. [Refer to the Time-Out Process
Flowchart.]
9. Question: If a student refused to apologize or to speak with the teacher after
returning from the Time-Out, what would be the consequence?
Answer: A Penalty Time-out Mark. [Refer to the Penalty Time-Out Marks and TimeOut Process Flowchart.]
10.Question: If a student received a Time-Out and felt it was unfair, what two things
should the student do?
Answer: Report to the Time-Out and write a request to speak with the teacher.
[Encourage students to speak with you when they feel unfairly treated.]
TIME-OUT MANAGER
JOB DESCRIPTION AND AGREEMENT
I agree to the following terms and conditions of this Agreement. As a Time-Out Manager, I will participate fully
in class; complete my assigned tasks during class time without interrupting the teacher or the lesson; not speak
with classmates receiving Time-Outs; report to the teacher classmates questions or concerns; and treat all
classmates and the teacher with courtesy and respect.
The Time-Out Managers are responsible for and share equally the following duties:
1.
2.
3.
4.
5.
6.
Tell teacher and the students the number of Time-Outs they received within the week.
7.
8.
File Time-Out Slips after they have been reviewed by the teacher.
9.
Failure to follow the above terms, conditions, and duties of the Agreement will result in being removed from the
Time-Out Manager position.
Students signature
Date
Teachers signature
Date
FIVE-MINUTE
TIME-OUT SLIP
FIVE-MINUTE
TIME-OUT SLIP
1. My name is
1. My name is
first
last
first
2. Todays date is
last
2. Todays date is
month/day/year
month/day/year
(time)
(time)
FIVE-MINUTE
TIME-OUT SLIP
FIVE-MINUTE
TIME-OUT SLIP
1. My name is
1. My name is
first
last
first
2. Todays date is
last
2. Todays date is
month/day/year
month/day/year
(time)
(time)
I apologize for
I apologize for
.
Next time I will
.
Next time I will
I apologize for
I apologize for
.
Next time I will
.
Next time I will
TIME-OUT LIST
TIME-OUT MANAGER:
1. Write students names, dates, and times on the Time-Out Slip and deliver.
2. Record students names and dates on the Time-Out List.
3. Circle students third Time-Outs issued within 7 days and notify the teacher.
4. Collect and write times on Time-Out Slips, then file.
DATE
9/6
APPENDIX C.
CONFLICT RESOLUTION PLAN MATERIALS
63
TIME-OUTS
PERMITTED
Level I
Two per
Week
Time-Outs
Level I is the norm and includes all students with two or fewer TimeOuts per week. After sufficient warnings for misbehavior, issue a fiveminute Time-Out. During the Time-Out, a student chooses to write a
brief apology for inappropriate behavior or to meet with the teacher
after class to explain his or her actions. Refer to the Time-Out Process
Flowchart for other student choices and consequences.
Level II
One per
Week
Time-Outs
Student Behavior Plan
Parent Contact
Level III
One per
Week
Level IV
N/A
CONSEQUENCES
Time-Outs
Student Success Agreement
Final Time-Out
Student Removal Request
RESOLUTION PLAN
SCHOOL NAME
You may contact my teacher to receive more information about my behavior and to learn what will
happen if my behavior does not improve.
I must return this letter to my teacher the next time I have class. If you received this letter by mail, it
means that I either failed to deliver it to you or I did not return it promptly to my teacher. In either case, please
sign and mail it to my teacher at school.
Sincerely,
Students signature
Date
Parent/Guardians signature
Date
Teachers signature
Date
Students move to Behavior Level III when they fail to follow their Behavior Plan and exceed the limit of
one time-out per week. Behavior Level III is the last opportunity for students to correct their own behavior
before they receive an administrative referral.
Today, I issued your child a second time-out this week for
The following is a Student Success Agreement that your child and I developed together. Your child
agrees to
Please contact me if you would like more information about your childs behavior and to learn what will
happen if the behavior does not improve.
After signing this agreement, please have your child return it to me the next school day. If you received
this letter by mail, it means that your child either failed to deliver it to you or to return it promptly to me. In
either case, please sign and mail it to me at school.
Sincerely,
Teachers signature
Date
Date
Students signature
Date
my classroom disciplinary plan, received a second Time-Out this week for misbehavior.
Students, who have progressed to Behavior Level III and exceed one Time-Out per week, receive an
administrative referral for chronic misbehavior. Before issuing an administrative referral, I offer students
numerous chances to correct their own behavior. I provide parents with the opportunity to help their children
and encourage them to schedule a conference with me during the disciplinary process.
Based on the number of time-outs and the attached documentation, I recommend the student receive
an administrative conference.
an administrative conference with student and parent.
an administrative conference with student, parent, and teacher.
an in-house suspension for the rest of the day.
a one-day suspension.
a two-day suspension.
a permanent removal from class.
other:
Students that receive permission to return to my class will begin on Behavior Level III with a maximum
of one Time-Out permitted per week. Exceeding one Time-Out per week will result in another administrative
referral. Please feel free to share this information with the student and parents.
Sincerely,
Teachers signature
Date
Introduction Letter
SCHOOL NAME
Street
City, State, Zip
Phone #
Date
Dear (Administrator, Parent, or Guardians name):
I have discovered a new system for classroom management that I would like to share with you. The system
helps teachers to maximize teaching and minimize disciplining. Instead of using words to maintain classroom
order, the teacher uses simple hand signals. Along with learning how to respond appropriately to the signals,
students learn to be accountable for their choices of behavior through a brief penalty process. In order to
maximize time in class, the system employs a five-minute time-out for a student who fails to cooperate. During
the time-out, a student chooses either to write a brief apology or to meet with the teacher later to explain his or
her actions.
The system uses a conflict resolution plan for a student with repeated time-outs. A student moves through three
levels of behavior before he or she reaches the fourth levela removal from class. The number of time-outs a
student receives in a week determines his or her behavior level. Most students remain on the first level with few
or no time-outs.
A student that moves to the second level must develop a plan for changing his or her behavior. The teacher
contacts the students parents to explain the students behavior and the procedure that follows if the behavior
does not improve. After signing the plan, the student takes it home for his or her parents to sign and then returns
it the following day.
If a student with repeated misbehavior reaches the third behavior level, the teacher will issue a behavioral
contract that binds him or her to follow specific behavior rules. If the student should break this contract and
receive more than one time-out in a week, the teacher will refer him or her for an administrative removal from
class. The Conducting Conduct classroom management program provides the teacher with the documentation
and due process required for requesting student removal from class. Very seldom do students ever reach this
stage of discipline.
In addition to being easy to learn, the system is easy to use. Student volunteers manage the time-out process in
order that the teacher may continue to focus on teaching and not on disciplining. To help assure that students
see my gestures, they learn how to appropriately alert those nearby. The system is both student-managed and
student-centered in order to produce a feeling of community and trust within the classroom.
Please feel free to share your questions and comments.
Sincerely,
Teachers Signature
Copyright 1998 Douglas H. Sorensen
All rights reserved.