Company Profile

A multi-billion-dollar
telecommunications company, the

Airtel streamlines
complex global contract
management

third-largest mobile provider in the

world, with operations in more than
20 countries.

This 3rd largest mobile operator in the world

wanted to automate and streamline the process of
creating and managing contracts for business-critical
operations in multiple countries. Icertis helped Airtel

Objective
Standardize templates, enforce

standardize its global, multilingual contract creation

approval policies, define SLA

and approval process, create a single global repository

terms and capture SLA data from

for all contracts, and enforce important service level

contractorsall within a single

agreements (SLAs) with contractors. This allowed

system implemented worldwide in

multiple languages.

Airtel to improve overall operations and significantly

reduce risk.

Results
Quickly implemented for Global
Sourcing contracts, a major spend.
Managed 450 new, strategic, high
value contracts within 6 months.
Reduced cycle time for contracts.
Greatly improved contract visibility
and compliance.
Provided up-to-date transactional
visibility on contract status

Business Challenge
A $14B global telecommunications company, Airtel outsourced the
majority of its critical business operations. All the while, it manually
generated a large number of complex contracts in multiple languages
with no standardized templates or contract management process, no
central storage location and limited visibility across the organization.
Icertis delivered high ROI and enabled Airtel to get its contract
management operations under control with a rapid implementation.
Not monitoring supplier SLAs stringently could impact infrastructure,
revenue and customers.

We chose Icertis Contract

Management because of the
solutions configurability and
rich functionality. It will help us
standardize and automate our
contracting process, ensuring
greater control, better supply
chain agility and responsiveness
and improved execution speed.
This takes us closer to our goal
of putting the customer first.

Solution

Moti Gyamlani,
Director of Global SCM

periodic SLA data from contractors and evaluate that

Thanks to the flexible and intuitive nature of the Icertis

platform, Airtel was able to quickly implement an enterprisewide multilingual contract management system.
The company standardized its library of clauses and
templates and created a rules-driven selection process.
Contracts now live in a central repository that is visible across the
organization and includes analytics and reporting capabilities.
Whats more, Airtel can define SLA terms and capture
data against contract targets. It also created custom
alerts to flag any SLAs at risk of getting off track.

About Icertis
Icertis is the leading provider of

Results

contract lifecycle management in the

Airtel implemented a single contract management platform at

cloud. Icertis Contract Management is

corporate headquarters in just a few months, and is soon rolling out

an innovative, easy-to-use platform that

across 15 countries.

is highly configurable and continually

adapts to your complex business needs.
Today, the Icertis platform is used

Now the organization can proactively track and enforce contract

SLAs for better operational performance.

to manage 2 million+ contracts, by

With the enterprise-wide visibility and consistent process provided

500,000+ users, in 90+ countries and

by the Icertis Contract Management platform, Airtel now enjoys

40+ languages. With its intelligent

workflow and built-in analytics, the
Icertis platform provides ongoing
contractual insights and best-ofbreed contract management, enabling
customers to increase compliance,
improve governance and mitigate risk.

www.icertis.com
+1 844-404-2244
14711 NE 29th Place, Suite 100
Bellevue, WA 98007
All rights reserved. Icertis 2016

smoother contracting as well as the peace of mind that its

contracts are well managed.