Q.

1) The fact that you are able to receive a video clip sent by your friend while
having your lecture in class, through your hand phone, shows the
__________________ dimensions of information.
A. Time and form
B. Form and time
C. Location and form (Correct Answer)
D. Personal and organizational
Q.2) People used to be the most important asset for a company.
But in the information age, companies need people with:
A. Data
B. Information
C. Knowledge (Correct Answer)
D. Computers
Q.3) Decentralized computing occurs when computing power is distributed to
functional business areas and knowledge worker desktops. Decentralized
computing is made possible by:
A. Inexpensive knowledge workers
B. Inexpensive PCs (Correct Answer)
C. Decreasing network speeds
D. Increasing costs of electricity
Q.4) Which of the following represents the flow of information between
functional business units and work teams?
A. Upward flow
B. Downward flow
C. Horizontal flow (Correct Answer)
D. Outward flow
Q.5) What is the objective of a business intelligence system?
A. Gathering confidential information from competitors
B. Improving the timeliness and quality of decisions
C. Improving the timeliness and quality of input for decision making
(Correct Answer)

D. All of the above

Q.6) Decentralized computing occurs when computing power is distributed to

functional business areas and knowledge worker desktops. Decentralized
computing is made possible by:
A. Inexpensive knowledge workers
B. Inexpensive personal computer systems (Correct Answer)
C. Decreasing network speeds
D. Increasing costs of electricity
Q.7) What are the basic categories of technology?
A. Hardware and input devices
B. Software and storage devices
C. Storage devices and hardware
D. Hardware and software (Correct Answer)
Q.8) Which dimension of information describes being able to access information
from a hotel room?
A. Time dimension
B. Location dimension (Correct Answer)
C. Form dimension
D. None of the above
Q.9) What is the goal of a customer relationship management system?
A. To gain customers
B. To eliminate negative interactions with customers (Correct Answer)
C. To eliminate the need for customers
D. None of the above
Q.10) Coarse information is used at the ___________ level of management
A. Bottom
B. Middle
C. Knowledge
D. Top (Correct Answer)
Q.11) Business Intelligence includes which of the following?
A. Knowledge about your internal environment
B. Knowledge about your external environment
C. Knowledge about your competitive environment

D. All of the above (Correct Answer)

Q.12) Software designed to improve the performance of teams by supporting the
sharing and flow of information is called a ?
A. Social network system
B. Group decision support system
C. Team system
D. Collaboration system (Correct Answer)
Q.13) What does an application service provider do?
A. Provides software over the internet (Correct Answer)
B. Provides hardware over the internet
C. Provides computer equipment
D. None of the above
Q.14) Which of the following represents the flow of information from an
executive at the Marketing Department to the manager of Human Resource
Department?
A. Downward flow
B. Upward flow (Correct Answer)
C. Horizontal flow
D. Outward flow
Q.15) Which systems are typically used to fulfill and support customer orders?
A. Back office systems (Correct Answer)
B. Front office systems
C. Side office systems
D. Information Sales systems
Q.16) Which term describes a company you do business with on a regular basis in
a cooperative fashion, usually facilitated by IT systems?
A. Alliance partner (Correct Answer)
B. Information partnership
C. Distribution chain
D. B2B
Q.17) Information granularity refers to the _______________ of information.

A. Location
B. Timing
C. Format
D. Size (Correct Answer)
Q.18) Which of the following is the primary tool used by organizations to support
shared information?
A. PDA
B. Database (Correct Answer)
C. Application
D. None of the above
Q.19) What are the two main types of software?
A. Utility and output
B. Application and system (Correct Answer)
C. CPU and system
D. Application and input
Q.20) Which of the following does the form dimension of information deal with?
A. Having information in a form that is usable
B. Having information that is free of errors
C. Having information in a form that is understandable
D. All of the above (Correct Answer)
Q.21) All of the following statements describe an information-literate knowledge
worker, except:
A. Can define what information they need
B. Knows how and where to obtain that information
C. Understand information before they even receive it (Correct Answer)
D. Acts appropriately based on the information
Q.22) The time dimension of information includes two aspects: having access to
information when you need it and ________________.
A. Having access to information at the right moment in time
B. Having information that describes the appropriate time period (Correct
Answer)

C. Having information about the most recent time period

D. None of the above

Q.23) The time dimension of information includes two aspects: having access to
information when you need it and _______________.
A. Having access to information at the right moment in time
B. Having information that describes the appropriate time period (Correct
Answer)

C. Having information about the most recent time period

D. None of the above
Q.24) Facts about online banking and telecommuting include all these except:
A. They heavily depend on using communications technologies
B. They benefit from the ability to share information between companies
and customers
C. They create anti-social tendencies, which go hand in hand with more air
pollution
D. They are possible due to the expansion of decentralized computing (Correct
Answer)

Q.25) Which term describes a concept that encourages and facilitates

collaborative processes between members of a supply chain?
A. Collaborative planning, focusing, and reordering (CPFR)
B. Collaborative planning, forecasting, and replenishment (CPFR) (Correct
Answer)

C. Collaborative planning, forecasting, and reordering (CPFR)

D. Collaborative planning, focusing, and replenishment (CPFR)
Q.26) Mobile computing refers to your ability to:
A. Transport computer equipment such as laptops or PDAs to the necessary
location
B. Wirelessly connect and use centrally located information and/or
application software (Correct Answer)
C. Transport data from location to location using portable media such as
flash drives or diskette
D. None of the above
Q.27) What is power in the information age?
A. Data
B. Knowledge (Correct Answer)
C. Computer
D. None of the above

Q.28) Which type of software provides additional functionality to an operation

system?
A. System
B. Application
C. Operating System
D. Utility (Correct Answer)
Q.29) Which of the following represents the flow of information that describes
the organization based on its daily transactions?
A. Upward flow (Correct Answer)
B. Downward flow
C. Horizontal flow
D. Outward flow
Q.30) What displays key information gathered from several sources on a screen in
a format tailored to the needs and wants of an individual?
A. Display format
B. Web page
C. Digital display
D. Digital dashboard (Correct Answer)
Q.31) Processed ______________________ is also called ______________,
while the most raw elements of facts and figures are known as
______________.
A. Data; Knowledge; Information
B. Information; Data; Knowledge
C. Information; Knowledge; Data (Correct Answer)
D. Knowledge; Data; Information
Q.32) Which of the following represents the flow of information between the HR
manager and the Marketing manager?
A. Upward flow
B. Downward flow
C. Horizontal flow (Correct Answer)
D. Outward flow
Q.33) Which of the following items is the primary tool used by organizations to
support shared information?

A. PDA
B. Database (Correct Answer)
C. Application
D. None of the above
Q.34) A computer-based tool that people use to work with information and support
the information and information-processing needs of an organization is:
A. Management Information Systems
B. Computer Security
C. Collaboration System
D. Information Technology (Correct Answer)
Q.35) Which of the following is not a reason that information is important?
A. Information is one of the three key components of MIS
B. Knowledge can be a source of income (Correct Answer)
C. We are in the information age
D. Knowledge comes from having timely access to information and
knowing what to do with it
Q.36) Which of the following systems can perform sales lead tracking, contact
management, and market analysis?
A. Sales force automation systems (Correct Answer)
B. Customer relationship management systems
C. Transaction processing systems
D. Collaborative systems
Q.37) An information-literate knowledge worker will be able to
______________, while a technology-literate knowledge worker will
always be able to _______________.
A. Define what information they need; define what technology he/she
needs
B. Know how and where to obtain that information; create new technology
when required
C. Understand information before they even receive it; understand how
technology affects him/her
D. Act appropriately based on the information; know how and when to use
technology(Correct Answer)
Q.38) What is information?

A. Data that has a particular meaning within a specific context (Correct Answer)
B. Information with a particular meaning within a specific context
C. Data that has no particular meaning
D. None of the above
Q.39) Which of the following refers to using communications technologies to
work in a location other than a central location (such as an office
building)?
A. Wireless networks
B. Business Intelligence
C. Telecommuting (Correct Answer)
D. Remote desktop
Q.40) Just-In-Time is an approach that produces or delivers a product or service
just at the time the:
A. Supplier wants it
B. Distributor wants it
C. Customer wants it (Correct Answer)
D. Seller wants it
Q.41) Which term describes electronic commerce conducted over a wireless
device such as cell phone or PDA?
A. CIS
B. EIS
C. Now economy
D. M-Commerce (Correct Answer)
Q.42) The success of telecommuting depends on what?
A. Suitability of profession
B. Discipline
C. Availability of technology
D. All of the above (Correct Answer)