International Journal of Information Technology and Business Management

29th July 2015. Vol.39 No.1

2012-2015 JITBM & ARF. All rights reserved

ISSN 2304-0777

www.jitbm.com

DEVELOPMENT OF WEB-BASED TOURISM DECISION SUPPORT

SYSTEM IN TALAUD ISLAND REGENCY
HOXY RYNER TALUAY1, KUDANG BORO SEMINAR2, DANIEL R.O. MONINTJA3
Department of Computer Science, Bogor Agricultural University, Indonesia1
Department of Mechanical Engineering and Biosystem, Bogor Agricultural University, Indonesia2
Department of Fisheries Resources Utilization, Bogor Agricultural University, Indonesia3
E-mail: porodisaparadise@gmail.com

ABSTRACT
Some factors that cause tourism growth in Talaud island regency is not optimal were the promotion pattern still use
tradisional method and there is no decision support system to determine tourism destination. However, there is a
need to design a web-based tourism decision support system in Talaud island regency using analytic hierarchy
process method (AHP). System was designed by adapted four step of system development life cycle (SDLC) model
waterfall. The system using survey data from 11 experts and tourism document data was modeled by unified
modeling language (UML). The result shows that five criterias and 29 sub criterias which determine 14 tourism
destinations in Talaud island regency, design system contains function that showing tourism information and
decision supporting function, and data processing function for the operator and expert. Decision supporting
function with its support function were successfully used to be implemented on its programming language of
hypertext preprocessor (PHP) and structured query language (SQL). The system can be used to wed-based decision
support system in Talaud island regency to provide supporting decisions, promoting tourism product, delivery
information, facilitate communication between tourist, and tourist with tourism administrator.

Key Words: AHP, Destination, SDLC, UML

more to tourists and drive the changes in the tourism
industry (Buhalis and Law 2008). As well as IT, it
also influence the decision making of the tourism
industry. Inappropriate decisions can lead to
dissatisfaction or discomfort tourists to visit tourist
destinations. Moreover, tourism is an industry that
involves the most information, interact directly with
the user and customer satisfaction (Dargah and
Golrokhsari 2012). Decision-making becomes
important and unavoidable (Ying and Peters, 2011),
especially by tourists at the time of determining the
travel destination (Baggio and Caporarello 2005).
Tourism promotion as well as decision support
models determine travel destinations using AHP. DSS
web-based tourism has not been found in the Talaud
Islands. Thus, the research question needs to be
answered is how to design DSS Talaud Islands
tourism web based method for modeling decision
support AHP determines a tourist destination in order
to help optimize the growth of tourism. The research
aims to design a tourism DSS district. Kepl. Talaud

INTRODUCTION
Talaud Islands tourism growth is not optimal. It
can be seen from the number of tourists is still
relatively low. In 2011 there were only 65 foreign
tourists and 935 tourists (BPS 2012). One of the
factors that led to the growth of tourism Talaud
Islands are not optimal promotion model that still
adopt the traditional model, namely the exchange of
information by word of mouth that resulted largely
unknown attraction tourism actors. To help optimize
the growth of tourism, the strategy required the
introduction of more efficient products. A strategy
which is considered as an efficient strategy is to
provide a web-based tourism Decision Support
System (DSS).
DSS web-based tourism can help to optimize
the growth of tourism because it involves information
technology (IT) and decision-making. IT can provide
accurate information (Mavri and Angelis 2009),
speeding up the exchange of information, reduce
uncertainty, improve service quality and contribute
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International Journal of Information Technology and Business Management

29th July 2015. Vol.39 No.1
2012-2015 JITBM & ARF. All rights reserved

ISSN 2304-0777

www.jitbm.com

web-based using AHP. According to Saaty (2008),

AHP is an effective approach and is widely used in
decision making. Through AHP, complex problems
can be simplified and accelerated decision-making
process (Marimin and Maghfiroh 2010).
Research on the DSS in the field of tourism is
already done to some researchers, including
Petropoulos et al. (2003), Baggio and Caporarello
(2005), and Asafe et al. (2013). Petropoulos et al.
(2003) presents the design and implementation of the
DSS for forecasting and analysis of tourism demand.
Baggio and Caporarello (2005) describe the design of
the development and use of DSS in the tourism
industry. Asafe et al. (2013), proposed the use of
artificial intelligence techniques to develop a webbased decision support system to help manage tourist
destinations.
The use of AHP based on several studies,
including Oddershede et al. (2007) in prioritizing
activities that support the development of rural areas
in Chile. Results showed that the tourism activity is
far more important than other activities. Qiao et al.
(2009) in the estimation of the potential for tourism
development in the region Xinxian red zone, using
AHP to determine the weight criteria for the
classification of tourist development potential of the
red zone. Results showed that class differences are
very noticeable in both classes. El-Gayar and Fritz
(2010) in developing a web-based CMS using AHP
for decision support and planning system security.
Abed et al. (2011) in evaluating seventeen coastal
tourist locations by thirty criteria. Results of the
evaluation showed three coastal tourist sites are a top
priority.

(4) application StarUML; to describe the analysis and

design of systems using UML diagrams, (5) the
application Microsoft Office Visio; to design the
system architecture and interface design, (7) the
application Notpadd ++; to implements system
design into a programming language PHP and SQL,
(8) Xampp application and Google Chrome; to
display the results of the implementation.
Research Stage
Adapting the research stage stage 4 stage
waterfall SDLC models. Research activities at the
planning stage is a search and learning relevant
literature, preparation of schedule of research, and the
preparation of hierarchical structure involving 11
experts. Activities at the stage of the analysis is the
analysis of data requirements, user needs analysis and
the analysis of the functional requirements of the
system. Design data management, system
architecture, the model of decision-making, and the
user interface is an activity undertaken at the design
stage that the results are implemented in the
programming language PHP and SQL in the
implementation phase.
Analysis of data requirements aimed at getting
primary data and secondary data. Primary data taken
through survey techniques and analyzed by the
method of AHP. Primary data is used to generate
models of decision determining travel destination in
Talaud islands districts. Secondary data was taken
through non behavioral observation techniques and
intended results of the implementation system
completes the look. Phase analysis of data needs, the
needs of users and system functional requirements as
shown in Figure 1.

METHODOLOGY

RESULTS AND DISCUSSION

Field research was conducted in the Talaud

Islands in North Sulawesi province for two months,
in May and June 2014. The materials used are
primary data and secondary data. The primary data of
11 expert opinion regarding the level of importance
criteria 5 elements, 29 elements and 14 sub-criteria
alternative elements at each level of hierarchy
determines
Talaud
islands
districts
tourist
destinations, while secondary data in the form of
tourism documentation.
The tools used are: (1) Questionnaire; to take
the primary data in the form of expert opinion, (2)
application Expert Choice 2000; to test the expert
opinion if it is consistent or not, (3) Microsoft Office
Excel application; for the processing of survey data,

Determining the hierarchy structure of Talaud

Islands Travel Destinations
Hierarchical structure determines Talaud Islands
tourist destinations as shown in Figure 2. Elements of
criteria which has the highest rate of interest is the
appeal. Furthermore, tourism activities, facilities,
accessibility, infrastructure. The level of interest
sorted by eigenvalues. Eigenvalues greatest element
signifies a higher level of importance than other
elements. At element attractiveness criteria, subcriteria elements that have the highest rate of interest
is the unique natural resources. The next regional
security, the amount of travel activity, the diversity of
38

International Journal of Information Technology and Business Management

29th July 2015. Vol.39 No.1
2012-2015 JITBM & ARF. All rights reserved

ISSN 2304-0777

www.jitbm.com

Figure 1 Phase analysis of data needs, the needs of users and system functional requirements
natural resources, flora and fauna, cleanliness
locations, and natural beauty. The level of interest of
the elements of criteria, sub-criteria and alternatives,
can be seen in Figure 2. For alternative elements are
indicated by the letters that follow the numbers 1-7.
Closest letters with numbers indicates the alternative
element that represents more important than the other
alternative elements.

a specialization of data processing functions to

manage value, the input value that interact with
experts and officials. The other function is to
determine the travel destination that interact with the
user. The functions in the system as well as the
interaction between systems with actors (officers,
experts, user) is shown through the use case diagram
as shown in Figure 3. All functions on the use case
that interact with an expert is always calling the
function generalization login status check function
when there is interaction.
Officers are divided into three categories,
namely super admin, admin, and user admin. Super
admin has privileges to perform all data management
processes, while officers admin category and

System Design
DSS tourism Talaud Islands consists of 11 webbased data processing functions, one function and
one function determines validation tourist
destinations. Functions that generate decision support
models determine travel destinations, one of which is
39

International Journal of Information Technology and Business Management

29th July 2015. Vol.39 No.1
2012-2015 JITBM & ARF. All rights reserved

ISSN 2304-0777

www.jitbm.com

Figure 2 Hierarchical structure relations objectives, criteria, sub-criteria, and determine alternative tourist
destinations Talaud Islands
category admin user has limited privileges. Admin
access rights officer category only includes data
processing models, the data value, respondent data,
user data. Likewise, user categories attendant
privileges, admin only includes news data processing,
image data, video data, the data information and data
comment. Category admin access rights officers and
admin user category is also limited in terms of the
process of change and delete data. The process of
change and delete data can only be performed on data
inputted by the officers themselves. Process does not

apply to data inputted another officer. Officers admin

user categories are those that manage tourism.
Specialists are those who are considered to
have extensive knowledge of the tourism Talaud
Islands Regency and was given permission to carry
out the assessment of significance criteria, subcriteria, and determine alternative tourist destinations.
Specialists in this study as many as 11 people. Next
the user, is a term given to the system users interact
with the system to get tourism information. In this
study, the term user is intended for tourists. Users not
40

International Journal of Information Technology and Business Management

29th July 2015. Vol.39 No.1
2012-2015 JITBM & ARF. All rights reserved

ISSN 2304-0777

www.jitbm.com

Figure 3 Diagram use case DSS Talaud Islands tourism

only interact with the function of determining tourist
destinations, but also interact degan message input
function, input comments, as well as the login and
logout which is the specialization of function
validation.
DSS tourism web based Talaud Islands consist
also of several classes as shown in Figure 4. Classes
shown is taken from the definition of data and
function wraps the data collected or stored on
databases into a single unit. Class generation decision
support models determine travel destinations are
models, criteria, sub-criteria, alternatives, values,
respondents, news, information, pictures, and video.
Class names and class names of the attributes
mentioned as well as the class name and attributes of
the user class, comments, messages, officers who
support the generation of the model is also used to
name the tables and attributes in the database.

Many to many relationship between the model

class class class respondents generate value. Class
value function wraps the data values entered experts
through the system interface. Attributes result relation
that should exist in the class attribute value is the
number of respondents, the results of the weighting,
and eigenvalues. In addition to the attributes of the
resulting relation, other attributes that need to be
there is a model id, id criteria, sub-criteria id, and id
alternatives. These attributes are presented in order to
process data processing with AHP method can work
well.
System activity when entering data values in the
database as shown in Figure 5. Activities run by the
settlement matrix manipulation has a series of
processes: (1) calculate the length of rows of data, (2)
create a matrix A and matrix At, (3) fill in random
index value (IR), (4) summing each row of the
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International Journal of Information Technology and Business Management

29th July 2015. Vol.39 No.1
2012-2015 JITBM & ARF. All rights reserved

ISSN 2304-0777

www.jitbm.com

matrix, (5) to calculate the total amount of each row

of the matrix, and (6) comparing the eigenvalues. The
Model

Criteria
-idmodel
-idcriteria
-criteria
+set()
+get()
+queryInputCriteria()
+queryEditCriteria()
+queryDeleteCriteria()
+queryCountLineCriteria()

Subcriteria

0..*

News

1
0..*

0..*

0..*

0..*

-idnews
-title
-datel
-category
-contents
-writer
-images
-idsubcriteria
-idalternative
-emailofficer
+set()
+get()
+queryInputNews()
+queryDeleteNews()
+queryEditNews()
+queryViewNews()

0..*

Officer

1..1

1..1
0..*

0..*

1..1

0..*

-idinformation
-title
-date
-category
-contents
-source
-idsubcriteria
-idalternative
-emailofficer
+set()
+get()
+queryInputInformation()
+queryDeleteInformation()
+queryEditInformation()
+queryViewInformation()

-emailuser
-fulname
-username
-password
-birthplace
-sex
-country
-address
-categori
+set()
+get()
+queryInputUser()
+queryDeleteUser()
+queryEditUser()
+queryViewUser()
1
0..*
Comments

0..1

Message

Information
-emailofficer
-name
-password
-accessrights
-sex
-address
-phone
-profile
+set()
+get()
+queryInputOfficer()
+queryDeleteOfficer()
+queryViewOfficer()
+queryEditOfficer()

User

Images

0..*

Value
-norespondents
-idmodel
-idcriteria
-idsubcriteria
-idalternative
-weightingresults
-eigenvalue
+set()
+get()
+queryInputValue()
+queryDeleteValue()
+queryClearValue()

-idimages
-title
-description
-address
-idsubcriteria
-idalternative
-emailofficer
+set()
+get()
+queryViewImages()
+queryInputImages()
+queryDeleteImages()

-sex
-country
-address
-phone
+set()
+get()
+queryInputRespondents()
+queryDeleteRespondents()
+queryViewRespondents()
+queryEditRespondents()

1..*

Alternative

-idcriteria
-idsubcriteria
-subcriteria
+set()
+get()
+queryInputSubcriteria()
+queryEditSubcriteria()
+queryDeleteSubcriteria()
+queryCountLineSubcriteria()

-emailrespondents
-name
-password
1..*
-employment

-idmodel
-idalternative
-description
+set()
+get()
+queryInputAlternative()
+queryEditAlternative()
+queryDeleteAlternative()
+queryCountLineAlternative()

Respondents

-idmodel
-goal
+set()
+get()
+queryInputModel()
+queryViewModel()
+queryDeleteModel()
+queryEditModel()
+queryViewModelDetail()
+queryCountLinesModel()

-idmessage
-shipper
-receiver
-message
+set()
+get()
+queryInputMessage()
+queryEditMessage()
+queryDeleteMessage()
+queryViewMessage()

0..*

-idcomments
-sendername
-comments
+set()
+get()
+queryInputComments()
+queryEditComments()
+queryDeleteComments()
+queryViewComments()

0..*

Video
-idvideo
-title
-description
-address
-idsubcriteria
-idalternative
-emaiofficer
+set()
+get()
+queryInputVideo()
+queryDeleteVideo()
+queryViewVideo()

0..*

1..1

Figure 4 Class diagram of DSS tourism Talaud island regency

42

International Journal of Information Technology and Business Management

29th July 2015. Vol.39 No.1
2012-2015 JITBM & ARF. All rights reserved

ISSN 2304-0777

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Figure 5 Diagram of activities - the input value

process of calculating the length of rows of data aims
to establish order matrix so that the matrix A and
matrix At can be made. Processes applied to the data
in the table models, criteria, sub-criteria, and
alternatives. The process that determines the
sustainability of the system on the activity of
calculating the value of consistency ratio (CR) is
comparing the eigenvalues. If the eigenvalues are
equal to 4 decimal places, the activity of calculating
the value of CR is executed.
The series of processes that run on this activity
is calculating the weighted sum of vectors,
calculating the average weighted sum of vectors,
calculating the average consistency vectors, and
calculates consistency ratio. If a series of processes to
produce value CR <10%, system activity continued at
a data inspection dibasis value data. Examination
done so that the system can determine the next
activity. If the results of the examination stated the
data value is equal to 0 (not found the data values in
the database), the system runs the activity of storing
data values in the database, followed by the activity
displays a successful message. If the opposite applies,
the system runs the activity of combining the data
values using geometric equations.
Determining system activity tourist destinations

as shown in Figure 6. Activity begins by displaying

the menu determining tourist destinations, followed
by checking the user preference data. User preference
data in the form of identifier (ID) of the data in the
table models, criteria and sub-criteria. If the user
preference data is available, the system runs the
query count the number of rows of data in the model
table, a table of criteria, sub-criteria tables and table
alternatives. Results of query function to sort data
based on user preferences to obtain a tourist
destination
recommendation
and
supporting
information according to preference.

CONCLUSIONS AND SUGGESTIONS

Conclusions
Decision support models determine travel
destinations Talaud Islands successfully raised
through the input function and the function of
determining the value of a tourist destination. The
generation of the model requires 10 classes of data
defining outcomes, ie models, criteria, sub-criteria,
alternatives, values, respondents, news, information,
pictures, and video. Models generated by AHP using
5 criteria elements, 29 elements of sub-criteria, and
43

International Journal of Information Technology and Business Management

29th July 2015. Vol.39 No.1
2012-2015 JITBM & ARF. All rights reserved

ISSN 2304-0777

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6 Diagram
of activities - determine
travelsuggested
destinationssystem, determine tourists
14 alternative elements. Figure
The model
successfully
destinations
implemented in the programming language PHP and
attractions by age, or determine the appropriate
SQL.
amount of charge tourist destinations owned by
DSS Talaud Islands tourism successfully
tourists.
designed a web-based, involving 14 tables whose
Because DSS Talaud Islands tourism can be
names and attributes such as name and class
used to encourage the growth of tourism, it is
attributes in Figure 4. Also successfully designed
recommended its use to the manager of tourism and
with 2 generating function of decision support
Talaud Islands to the tourism operators elsewhere
models and some other functions, namely input clerk,
who want to encourage the growth of tourism.
view clerk, input models , view models, input news,
information input, image input, video input, the input
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29th July 2015. Vol.39 No.1
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