Beruflich Dokumente
Kultur Dokumente
12/07/15
General Supplies
41 Spring Hill Pkwy SE
Smyrna, GA 30080
Prepared By
Document Owners
Organizational Roles
Gayathri Gangadharan
QA Tester
Prashaanth Jagannathan
Developer
Josephine Nord
Architect
Chukwuma Obiekwe
Support Specialist
Rob Wade
Business Analyst
Version
Date
Author
Change Description
12/07/15
Rob Wade
Communications
Management Plan
TABLE OF CONTENTS
INTRODUCTION .......................................................................................................................... 4
COMMUNICATIONS MANAGEMENT APPROACH ............................................................... 4
COMMUNICATIONS MANAGEMENT CONSTRAINTS ......................................................... 4
STAKEHOLDER COMMUNICATION REQUIREMENTS ....................................................... 5
ROLES............................................................................................................................................ 5
Project Team ................................................................................................................................... 6
COMMUNICATION METHODS AND TECHNOLOGIES ........................................................ 8
COMMUNICATION STANDARDS .......................................................................................... 11
COMMUNICATION ESCALATION PROCESS ....................................................................... 12
GLOSSARY OF COMMUNICATION TERMINOLOGY ......................................................... 13
INTRODUCTION
This Communications Management Plan sets the communications framework for this project. It
will serve as a guide for communications throughout the life of the project and will be updated as
communication needs change. This plan identifies and defines the roles of persons involved in
this project. It also includes a communications matrix which maps the communication
requirements of this project. An in-depth guide for conducting meetings details both the
communications rules and how the meetings will be conducted, ensuring successful meetings. A
project team directory is included to provide contact information for all stakeholders directly
involved in the project.
ROLES
Project Sponsor
The project sponsor is the champion of the project and has authorized the project by signing the
project charter. This person is responsible for the funding of the project and is ultimately
responsible for its success. Since the Project Sponsor is at the executive level communications
should be presented in summary format unless the Project Sponsor requests more detailed
communications. The project sponsor will be the primary point of contact between STAR
CONSULTANTS and GENERAL SUPPLIES.
Key Stakeholders
Normally Stakeholders includes all individuals and organizations who are impacted by the
project. For this project we are defining a subset of the stakeholders as Key Stakeholders. These
are the stakeholders with whom we need to communicate with and are not included in the other
roles defined in this section. The Key Stakeholders includes executive management with an
interest in the project and key users identified for participation in the project.
Name
Title
Project
Sponsor
Project
Manager
Project
Stakeholders
John Smith
Rob Wade
Customer
Project Team
Business
Analyst
Technical
Lead/Architect
Developer
QA
Support
Specialist
See Stakeholder
Register
Phone
VP of Sales
Organization/
Department
General Supplies
jsmith@gs.com
Project
Manager
See
Stakeholder
Register
Business Analyst
Star Consultants
See
Stakeholder
Register
rwade@sc.com
(555) 5551212
(555) 5551414
See
Stakeholder
Register
Business
Analyst
VP of IT
Star Consultants
rwade@sc.com
Star Consultants
jnord@sc.com
General Supplies
Rob Wade
Josephine Nord
Prashaanth
Jagannathan
Gayathri
Gangadharan
Chukwuma Obiekwe
Head of
Star Consultants
Development
Lead QA
Star Consultants
Analyst
Lead IT
Star Consultants
Support
Specialist
Change
Control Board
Rob Wade
Josephine Nord
John Smith
Business Analyst
Star Consultants
VP of IT
General Supplies
pjagannathan@sc.com
ggangadharan@sc.com
cobiekwe@sc.com
COMMUNICATIONS MATRIX
The following table identifies the communications requirements for this project.
Communication Objective of
Type
Communication
Kickoff Meeting Introduce the
project team and
the project.
Review project
objectives and
management
approach.
Project Team
Review status of
Meetings
the project with
the team.
Medium
Frequency
Audience
Owner
Deliverable
Format
Face to Face
Video
conferencing
for global
team
members
Once
- Project
Sponsor
- Project Team
- Stakeholders
Project
Manager
Soft copy
archived on
project
SharePoint site
- Project Team
Project
Manager
Soft copy
archived on
project
SharePoint site
- Project
Technical
Staff
Technical
Lead
Agenda
Meeting
Minutes
Soft copy
archived on
project
SharePoint site
- Project
Sponsor
Project
Manager
Updates
- Project
Sponsor
- Project Team
Project
Manager
Project
Status
Report
Soft copy
archived on
project
SharePoint site
and project web
site
Soft copy
archived on
project
SharePoint site
and project web
site
Technical
Discuss and
Design Meetings develop
technical design
solutions for the
project.
Project Status
Reports
Report the
status of the
project
including
activities,
progress, costs
and issues.
Weekly
Agenda
Meeting
Minutes
Agenda
Meeting
Minutes
10
COMMUNICATION STANDARDS
For this project, STAR CONSULTANTS will utilize standard organizational formats and
templates for all formal project communications. Formal project communications are detailed in
the projects communication matrix and include:
Kickoff Meeting project team will utilize STAR CONSULTANTS standard templates for
meeting agenda and meeting minutes.
Project Team Meetings project team will utilize STAR CONSULTANTS standard templates
for meeting agenda and meeting minutes.
Technical Design Meetings - project team will utilize STAR CONSULTANTS standard
templates for meeting agenda and meeting minutes.
Monthly Project Status Meetings - project team will utilize STAR CONSULTANTS standard
templates for meeting agenda and meeting minutes.
Project Status Reports project team will utilize STAR CONSULTANTS standard templates for
meeting agenda and meeting minutes.
Informal project communications should be professional and effective but there is no standard
template or format that must be used.
Global Communication STAR CONSULTANTS employs teams from around the globe. All
STAR CONSULTANT employees regardless of geographic location are well-versed in English
languages and cultures as to not create communication obstacles throughout the duration of the
project.
11
Priority
Definition
Priority 1
Priority 2
Priority 3
Priority 4
12
Decision
Authority
Project
Sponsor
Project
Sponsor
Project
Manager
Project
Manager
Within 4 hours
Stakeholder
Communications
Management Plan
Escalation
Definition
The effective sending and receiving of information. Ideally, the
information received should match the information sent. It is the
responsibility of the sender to ensure this takes place.
Individuals or groups involved in the project or whose interests may
be affected by the projects execution or outcome.
Portion of the overall Project Management Plan which details how
project communications will be conducted, who will participate in
communications, frequency of communications, and methods of
communications.
The process which details how conflicts and issues will be passed
up the management chain for resolution as well as the timeframe to
achieve resolution.
SPONSOR ACCEPTANCE
Approved by the Project Sponsor:
__________________________________________
John Smith
Vice President General Supplies
13
Date: ___________________