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Earn What Youre Worth: ValueBased Pricing

LINDA POPKY
Leverage2Market Associates

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Goals Today
Understand why value-based pricing makes sense for
you and for the client
Learn how to identify the economic buyer in an
organization and build meaningful rapport
Understand importance of developing key objectives,
measures and values, and of gaining conceptual
agreement with clients
Develop a plan to transition to a value-based pricing
approach

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About You

One Minute Introductions:


Name
Company
What youd like to get out of todays
session
Tell us: Why is a client better off after
theyve worked with you?
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Our Reference
Material in this
workshop comes from
the work of Million
Dollar Consultant Alan
Weiss, Summit
Consulting, and is used
with his permission

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The Real Reason

Because this stuff


really works.

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The Ethics of Fees

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A Tale of Two Painters

Luis vs. Francisco


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Wrong Focus
On Input:
Billable hours
Hourly rate
Tasks and deliverables
Rather than Output:
What will project accomplish?
How is client better after Im gone?
Change in clients condition

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Whats Wrong With Supply


& Demand

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Fees Should Depend on Two


Things

Value provided in the perception of the buyer


Intent of buyer and consultant to act ethically
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People Pay for Value

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Value is Recognized

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Key Concepts
Economic Buyer vs.
Gatekeeper
Objectives/Measures
Value
Conceptual Agreement

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Gatekeepers
Role is to protect
decisionmakers from
people like us
Can say no, but cant say
yes
Acts as go-between
Often implements project

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The Economic Buyer


Has power to write
check, issue PO, or
authorize payment
Isnt always intuitively
obvious

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Qualifying the Economic


Buyer
Whose budget will support
this?
Who will be evaluated on the
project?
To whom do you go for
approval on options?
Who makes the final decision?
If were in agreement,
what prevents us from
starting this project today?
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Youre Not Talking to the


Economic Buyer When You Hear:
I make the decisions on
this project. Ill just need
to get my boss to sign off
on the final budget.
This looks great. Just let
me get approval for the
$$ from my boss.

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New Economy Warning


Purchase authority has
been restricted greatly.
Former economic buyers
have been disempowered
Much higher titles now
needed to approve even
small budgets

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Conceptual Agreement
Build the relationship
with the economic buyer
Get agreement about
objectives, measures and
value
Move to proposal

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Objectives/Measures/Value
Objectives:
What the business sees as
success
Measures:
How the client will determine if
this has been successful
Value:
Changes that will occur with
the success of the project

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The Value-Based Fees


Sequence
Proposal with options
Conceptual agreement
Relationship based on trust
Qualify the Buyer

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Wants vs. Needs

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The Good Deal Equation

Tangible Outcomes x Expected Duration of Outcomes +


Intangible Outcomes x Emotional Impact of Intangibles
+ Peripheral Benefits + Variables Positively Affected
_______________________________________________
Fixed Investment Required

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Determining Your Value

Why me?
Why now?
Why in this manner?

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Exercise
Experience Intervention - Outcome

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The Four Objections to Fees

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I dont trust you.


No credentials
Poor credibility
Uncertain point of entry
Build a trusting
relationship with the
buyer

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I dont need you.


Theres nothing to fix or
improve
You havent motivated
the buyer
Your job is to identify
preexisting or new
needs, or anticipate
future needs

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I dont feel any urgency.


Fear of disruption
Return doesnt justify
investment
This situation is normal
Create urgency:
Competitive actions
Window of opportunity
Damage occurring now
Show greater return
Deteriorating condition
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I dont have any money.


Really refers to trust,
need, urgency
Money can almost always
be found
Help the client find
the funds
Offer alternative
payment terms

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Power of Options

Easier to find a way


to say Yes.
Offer choices in terms
of both price and
value
Offer options above
clients acknowledged
budget
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Growing a Project with


Options

Workshop/Training Session
$15K
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Growing a Project with


Options

Pre-session
customization
+ $7K
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Growing a Project with


Options

Post-session 1:1
coaching attendees
+$8K
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Growing a Project with


Options

$7K

$15K

$8K

Total: $30K
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Determining ROI
Estimate return on
investment
Be conservative!
Provide 10:1 return
on your contribution

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Important Reminder:
Never reduce price
without reducing
value.
Its OK to offer a lower
price option
But reduce the value you
are providing
Discount only for value
you receive (e.g., full
prepayment)

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Get Paid In Advance

Furniture stores and supermarkets do it,


why not consultants?
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Common Consultant
Mistake

Undercharge and
overdeliver

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Ultimate Win:
Get me Linda.
Not:
Get me a good
marketing consultant.

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Characteristics of a Strong
Brand

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It Draws People To You

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Geared Towards Target

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Differentiates You

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Focuses on the Benefits, not


the Features

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Allows you to Charge for


Your Value

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Clearly Identifies What you


Stand For

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Applicable Across Multiple


Media and Circumstances

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Highlights Your Strengths

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Shows Your Personality

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Has Consistency

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Value-Based Fees:
Where to Start?

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First Sale = To Yourself

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Practice Talking Higher


Numbers

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Logic vs. Emotion


Logic makes people
think
Emotion makes
people act
People act in their
own enlightened selfinterest

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Moving Clients to ValueBased Fees

Value Based Business


Onboard

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Increase perceived
value to high
potential clients
Ignore low potential
clients
Offer new value

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Offer New Value

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Unlimited access
Wider access
New services
Combined buyers
New access points
Communities and
memberships

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Look Differently
Find new buyers at
existing clients
Offer new services
Look for new
circumstances: markets,
environments, business
events, etc.

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Keep Focus on Value

Tell me what
youll charge.

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I dont yet know what you need or if


Im the right person.
Lets table that till I learn more
about you.
Its unethical for me to tell you that
this early in the process.
The range is between $X and $Y
Whats your budget?

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Let Some Go
Some clients should
be abandoned
Need to save time
and energy for
newer, more
profitable business

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Start Fresh
Use value based
pricing for new
business
Explain why this is in
your clients best
interest

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Real Retainers
Clients pay for access to
your smarts.
NOT a bank account to
draw down from
NOT a way to charge
project fees
Great for clients who
want you on board, but
not for a specific project
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Role Play

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Potential Pitfalls

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Dont Get Lost in The Effort

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Dont Do It Alone

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Dont Give Away The Store

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Exercise: Action Plan


Identify current client
opportunity
Current expectations
Chapter 7: Pick three
ways you can add
value and increase
fees

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Questions?

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Leverage2Market Programs
Marketing Leverage Assessment:
One-time review of strategies,
programs, goals, objectives
Coaching Program
90-day coaching program
Seminars, teleseminars,
workbooks, coaching, consulting

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Special Offers for You


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Your New Mantra

I have so much valueI would be


remiss to not offer it to as many
people as I can.

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Theres No Sound Unless


You Make It

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What Will You Do in the Next


Seven Days?

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Go Change the World!

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