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Student Workbook
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Disclaimer
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Care has been taken in the preparation of the material in this document, but, to the extent permitted by law, IBSA and
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Published by: Innovation and Business Industry 1st edition published: April 2015
Skills Council Ltd
1st edition version: 1
Level 11
Release date: April 2015
176 Wellington Pde
East Melbourne, VIC 3002
Phone: +61 3 9815 7000
Fax: +61 3 9815 7001
Email: reception@ibsa.org.au
www.ibsa.org.au
ISBN: 978-1-925123-74-6
Stock code: BSBPMG5221W
Table of Contents
Getting Started ....................................................................................................................1
Features of the training program .................................................................................1
Structure of the training program ................................................................................1
Recommended reading ................................................................................................2
Section 1 Introduction to Project Management
1.1 About Project Management ......................................................................................7
About projects ...............................................................................................................7
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Student Workbook
Getting Started
Getting Started
Features of the training program
The key features of this program are:
Student Workbook self-paced learning activities to help you develop an
understanding of key concepts and terms. The Student Workbook is broken down
into several sections.
Facilitator-led sessions challenging and interesting learning activities that can be
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completed in the classroom or by distance learning that will help you to consolidate
and apply what you have learned in the Student Workbook.
Assessment Tasks summative assessments where you can apply your new skills
This training program introduces you to international marketing. Specifically, you will
develop the skills and knowledge in the following topic areas:
Section 1 Introduction to project management:
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Your facilitator may choose to combine or split sessions. For example, in some cases, this
training program may be delivered in two or three sessions, or in others, as many as
eight sessions.
Getting Started
Student Workbook
Recommended reading
Some recommended reading for this unit includes:
Print
Great Britain Office of Government Commerce, 2009, Managing Successful
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Online
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Egeland, B., 2009, Five key steps to closing down the project, Project
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<http://www.projectsmart.co.uk/avoid-failed-projects.php>.
Haughey, D., 2010, The project management body of knowledge (PMBOK), Project
Hutchings, R., 2014, RegPM (Registered Project Manager) Project Manager level
Student Workbook
Getting Started
Jordan, A., 2012, Your projects approved ... now what?, ProjectManagement.com,
<http://office.microsoft.com/en-au/project/>.
Office of Government Commerce, United Kingdom, 2011, PRINCE2 methodology,
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Stanleigh, M., 2010, Combining the ISO 10006 and PMBOK to ensure successful
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Wallace, S., 2007, Project structure and organisation, The ePMbook, viewed
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<http://www.chartitnow.com/5_Whys.html>.
Wideman, M., 2002, Wideman comparative glossary of project management terms
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Please note that any URLs contained in the recommended reading, learning content and
learning activities of this publication were checked for currency during the production
process. Note, however, IBSA cannot vouch for the ongoing currency of URLs.
Every endeavour has been made to provide a full reference for all web links. Where URLs
are not current we recommend using the reference information provided to search for the
source in your chosen search engine.
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Student Workbook
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Max Lionel Realty was founded in 2008 by property developer Max Lionel. Through its
client agents, the organisation manages property sales and rentals (both residential
and commercial) on behalf of a range of clients. The organisation also separately
engages in investment activities, such as property and land development. Max Lionel
Realty has been a member of the Real Estate Institute of Victoria (REIV) since 2008
and proudly follows the REIV Code of Conduct.
Max Lionel conducts day-to-day operations to achieve company strategic objectives.
These strategic objectives include:
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On occasion, Max Lionel will sponsor projects to further the strategic objectives listed
above. Successful past projects at Max Lionel include:
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employees.
1 Project Management Institute, 2013, A Guide to the Project Management Body of Knowledge (PMBOK
Guide), 5th edn, Project Management Institute, Newtown Square, Pennsylvania, p. 3.
Student Workbook
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Planning and keeping track of all the elements of a project has become a management
skill in its own right, with a defined set of parameters.
There are numerous definitions of project management. Definitions may differ depending
on whether the focus is on organisational change management as such or on the delivery
of products goals or outcomes. According to the Tasmanian State Government, project
management is a formalised and structured method of managing change in a rigorous
manner to meet these outcomes. 2 According to the Project management institute, project
management is the application of knowledge, skills, tools, and techniques to project
activities to meet the project requirements. 3
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Wherever you work, the chances are that you will need to understand the language and
concepts of project management and to apply the skills you will learn in this course of
study.
Customer expectations
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You might think that project management is only required to get a specified outcome, but
its more than that. Its about getting an outcome that meets the requirements of the
customer, whether that customer is internal or external, a client or senior management.
2 C. Bond, 2009, Realising project benefits: the Tasmanian Government approach, Tasmanian Government,
viewed August 2014, <http://www.egovernment.tas.gov.au/__data/assets/pdf_file/0005/78314/
Realising_Project_Benefits_Tasmanian_Government_Approach_Presentation.pdf>.
3 Project Management Institute, 2013, A Guide to the Project Management Body of Knowledge (PMBOK
Guide), 5th edn, Project Management Institute, Newtown Square, Pennsylvania, p. 3.
Student Workbook
Ensuring that quality, cost and time requirements are met is critical to project
management and critical to business.
Project management methodology provides the structure
to manage business needs and customer expectations
with regard to:
scope/quality/performance, for example, what is
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While using project management methodology greatly increases the chances of the
project succeeding, some projects do fail. Some of the reasons for project failure include:
changing scope (that is, whats in/whats not keeps changing as the project
evolves)
insufficient planning
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poor communication
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By keeping an eye on the reasons for failure, we can reduce the likelihood of project
failure.
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cost
time.
Student Workbook
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Consider an example of a work project you were involved in or are aware of in which
one, two or all three constraints were altered during the course of the project. For
example, contractors took too long to finish a project-related task and both cost and
time increased.
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Although it is claimed that modern project management has only existed since the 1950s,
students of history might find this hard to believe. In the past, how did people:
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They did it by following project management principles. As these examples show, the
basic principles of project management are easy to understand and have been around for
a long time.
Student Workbook
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Prior to the 1950s, projects were managed using mostly Gantt charts and various other
informal methods. During the First and Second World Wars, project management was
used for managing resources and undertaking campaigns.
Learning activity: History of project management
Do an internet search for the following terms:
history of project management
project management timeline.
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Visit and read through this site, which provides an interesting insight into the history of
project management:
Lessons from history, The history of project management, viewed August 2014,
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<http://www.lessons-from-history.com/history-project-management/historyproject-management-page>.
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In what way were the major projects built in ancient times similar to projects
undertaken today?
Student Workbook
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Business projects can be quite diverse, for example, the development of a new product
or service; the establishment of a new production line in a manufacturing organisation,
a public relations campaign, or a major building (or re-building) program.
While the 1980s were about quality and the 1990s all about globalisation, the 2000s
are about velocity (including speed to market, rapid response to customer needs, etc.).
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Using the scale shown below, evaluate the following statements before proceeding any
further with this unit. On a scale of zero to five, zero stands for strongly disagree and
five stands for strongly agree.
1
Disagree
Somewhat
disagree
Somewhat
agree
Agree
Strongly
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1. I can trust that other people will do their job without me following them up.
2. Projects always run late. Theres nothing you can do about it.
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3. The holiday/house/event wont cost any more than the amount Ive been
quoted.
4. Im only going on a holiday, nothing can possibly go wrong.
5. I believe the old Aussie saying, shell be right mate.
Total Score:
The range of scores achieved in the questionnaire can range from 0 to 25. If you are:
closer to 25 You may be too optimistic. You might need to change your attitude
Student Workbook
Project managers have to be able to lead and motivate, but they also have to be able to
step away and analyse and plan for what can go wrong.
What you can you learn and put into practice about project management will not only
improve your score, but also how you can improve the likelihood of achieving your goals
on time and on budget, by following a project management methodology.
Section summary
Further reading
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You should know understand what project management entails, and have a background
on how it has been applied historically and in more recent times.
Bond, C., 2009, Realising project benefits: the Tasmanian Government approach,
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Student Workbook
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To build client relationships and improve client service, Max Lionel Realty intends to
source and implement a new customer relationship management (CRM) system. The
purchase and initial rollout of the system, including relevant training will constitute a
project sponsored by Operations General Manager, Kim Sweeney. The project has a
fixed, six-month timeframe for completion.
Kim Sweeney, your manager, has asked you to project manage this important
implementation. You are excited about running this project but, focusing on your role as
an estate agent, you have not worked as a project manager for some years. You will
need to re-acquaint yourself with important methods and terms.
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The budget for the implementation will be in the range of $50,000, a significant capital
expense for Max Lionel Realty. But, according to cost-benefit analysis already
undertaken the project will deliver a sizable return on investment over the next three
years. For these reasons, the project must succeed (by meeting all stakeholder
expectations regarding scope, quality, cost and time) and has been given the highest
priority.
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In order to effectively prepare for projects as a project manager, you must be able to:
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