22/07/2015

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emr_nac0310437856ParausointernodaHPedocanalparceiro
AdicionaraFavoritos... Tradues Revises Exibiratributos ParaImpresso Assuntoresolvido

HPColorLaserJetEnterprise500colorM551PrinterseriesControlPanel
Messages(CPMD)
Lastupdated:July13,2015
10.0X.Y0Supplymemoryerror
10.22.50
10.22.51
10.22.52
10.22.70PrintingPastVeryLow(EventCode)TransferKit
10.23.50
10.23.51
10.23.52
10.23.60
10.23.70Printingpastverylow
10.0X.34Usedsupplyinuse
10.0X.40GenuineHPsuppliesinstalled
10.0X.41Unsupportedsupplyinuse
10.0X.70Printingpastverylow
10.YY.15Install<supply>
10.0X.25Wrongcartridgein<color>slot
10.YY.35Incompatible<supply>
11.00.YYInternalclockerror
13.A3.A3
13.AD.D3
13.B2.AD
13.B2.AZ
13.B2.D1
13.B2.D2commonissue
13.B2.D2
13.B3.D3
13.B2.DD
13.B9.AZ
13.B9.CZ
13.B9.DD
13.B9.Dz
13.WX.EE
13.WX.FF
13.WX.YZJamaboveoutputbinclearjam,thentouchOK
13.WX.YZJaminrightdoor
13.WX.YZJaminrightdoor
13.WX.YZJaminTray1
13.WX.YZJaminTray<X>
20.00.00InsufficientmemoryTocontinue,pressOK
21.00.00Pagetoocomplex
32.08.XX
32.1C.XX
32.21.00
33.XX.YY
33.02.01Usedboard/diskinstalled
33.03.03Incompatibleformatterinstalled.
33.03.XX
41.02.00Error
41.03.YZUnexpectedsizeintray<X>
41.05.YZUnexpectedtypeintray<X>
41.07.YZErrorTocontinue,pressOK
42.XX.YY
47.00.XX
47.01.XX
47.02.XX
47.03.XX
47.04.XX
47.05.00
47.06.XX
47.WX.YZPrintercalibrationerrorTocontinue,pressOK
49.2F.DXerror

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49.XX.XXError
49.38.XX,49.38.03,49.38.07Errors
49.4A.04Error
50.WX.YZFusererrorTocontinue,turnoffthenon
51.00.YYError
52.00.XXTocontinue,turnoffthenon
54.XX.YYError
55.00.YYDCcontrollererrorTocontinue,turnoffthenon
55.0X.YYDCcontrollererrorTocontinue,turnoffthenon
56.00.YYErrorTocontinue,turnoffthenon
57.00.0YErrorTocontinue,turnoffthenon
58.00.04
59.00.YYErrorTocontinue,turnoffthenon
59.00.30Error
59.00.40Error
59.05.50,59.06.50,59.07.50,or59.08.50Error
59.05.60,59.06.60,59.07.60,or59.08.60Error
59.00.B0Cleaningmotorerror
59.00.C0Error
59.00.F0Error
59.05.XX
60.00.02Tray<Y>liftingerror
60.00.03Tray<Y>liftingerror
61.00.01
62.00.00NosystemTocontinue,turnoffthenon
70.00.00ErrorTocontinue,turnoffthenon
81.0X.YYEmbeddedJetDirecterror
89.19.5CError
98.00.01Corruptdatainfirmwarevolume
98.00.02Corruptdatainsolutionsvolume
98.00.03Corruptdatainconfigurationvolume
98.00.04Corruptdatainjobdatavolume
99.00.01Upgradenotperformedfileiscorrupt
99.00.02Upgradenotperformedtimeoutduringreceive
99.00.03Upgradenotperformederrorwritingtodisk
99.00.04Upgradenotperformedtimeoutduringreceive
99.00.05Upgradenotperformedtimeoutduringreceive
99.00.06Upgradenotperformederrorreadingupgrade
99.00.07Upgradenotperformederrorreadingupgrade
99.00.08Upgradenotperformederrorreadingupgrade
99.00.09Upgradecanceledbyuser
99.00.10Upgradecanceledbyuser
99.00.11Upgradecanceledbyuser
99.00.12Upgradenotperformedthefileisinvalid
99.00.13Upgradenotperformedthefileisinvalid
99.00.14Upgradenotperformedthefileisinvalid
99.00.2X
99.09.XXErrors
99.XX.YY
<Binname>FullRemoveallpaperfrombin
<Supply>almostfull
<Supply>lowORSupplieslow
<Supply>verylowORSuppliesverylow
<TrayX>lifting
[FileSystem]devicefailureToclear,pressOK
[FileSystem]fileoperationfailedToclear,pressOK
[FileSystem]filesystemisfullToclear,pressOK
[FileSystem]isnotinitialized
[FileSystem]iswriteprotected
Acceptbadsignature
Badoptionaltrayconnection
Calibrationresetpending
Canceling
Canceling...<jobname>
Checkingengine
Checkingpaperpath
ChosenpersonalitynotavailableTocontinue,pressOK
Cleaningdonotgrabpaper
Cleaning...
Clearingeventlog
Clearingpaperpath
Closefrontdoor
Closelowerrightdoor
Closeupperrightdoor
Creatingcleaningpage
DatareceivedToprintlastpage,pressOK
EIO<X>diskinitializing

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Eventlogisempty
Expecteddrivemissing
HPSecureHardDrivedisabled
Incompatible<supply>
Incompatiblesupplies
Install<supply>
Install<supply>Closereardoor
InstallFuserUnit
Installsupplies
InstallTransferUnit
Internaldisknotfunctional
Internaldiskspinningup
LoadTray<X>:[Type],[Size]
LoadTray<X>:[Type],[Size]Touseanothertray,pressOK
ManuallyfeedoutputstackThenpressOKtoprintsecondsides
Manuallyfeed:[Type],[Size]
Manuallyfeed:[Type],[Size]Touseanothertray,pressOK
Movingsolenoid
Movingsolenoidandmotor
Nojobtocancel
Paused
PerformingColorBandTest...
PerformingPaperPathTest...
Pleasewait...
PrintingCMYKsamples...
PrintingColorUsageLog...
PrintingConfiguration...
PrintingDemoPage...
PrintingDiagnosticsPage...
PrintingEngineTest...
PrintingEventLog...
PrintingFileDirectory...
PrintingFontList...
PrintingFuserTestPage...
PrintingHelpPage...
PrintingMenuMap...
PrintingPQTroubleshooting...
PrintingRegistrationPage...
PrintingRGBSamples...
Printingstopped
PrintingSuppliesStatusPage...
PrintingUsagePage...
ProcessingduplexjobDonotgrabpaperuntiljobcompletes
Processingjobfromtray<X>...Donotgrabpaperuntiljobcompletes
Processing...
Processing...copy<X>of<Y>
Ready
Ready<IPAddress>
Removeallprintcartridges
Removeatleastoneprintcartridge
RemoveshippinglockfromTray2
Replace<supply>
ReplaceSupplies
ReplaceTonerCollectionUnit
RestoreFactorySettings
Restrictedfromprintingincolor
Rotating<color>motor
Rotatingmotor
SizemismatchinTray<X>
Sleepmodeon
Suppliesinwrongpositions
Tray2Emptymessageisdisplayedonthecontrolpanelatfirstpoweron
Tray<X>empty:[Type],[Size]
Tray<X>open
Tray<X>overfilled
Troubleshooting
TypemismatchTray<X>
UnsupporteddriveinstalledTocontinue,pressOK
UnsupportedsupplyinuseORUnsupportedsupplyinstalledTocontinue,pressOK
Unsupportedtrayconfiguration
UnsupportedUSBaccessorydetectedRemoveUSBaccessory
USBaccessoryneedstoomuchpowerRemoveUSBandturnoffthenon
USBaccessorynotfunctional
UsedsupplyinstalledTocontinue,pressOKORUsedsupplyinuse
Wrongcartridgein<color>slot

Lastupdated:July13,2015
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Interpretcontrolpanelmessages,statusalertmessages,andeventcodeerrors
Thecontrolpanelmessagesindicatethecurrentproductstatusorsituationsthatmightrequireaction.
10.0X.Y0Supplymemoryerror
Description
Theproductcannotreadorwritetoatleastoneprintcartridgememorytagoramemorytagismissingfromaprintcartridge.
Memoryerror
10.00.00(eventcode)
Blackprintcartridge
10.01.00(eventcode)
Cyanprintcartridge
10.02.00(eventcode)
Magentaprintcartridge
10.03.00(eventcode)
Yellowprintcartridge
Elabelmissing
10.00.10(eventcode)
Blackprintcartridge
10.01.10(eventcode)
Cyanprintcartridge
10.02.10(eventcode)
Magentaprintcartridge
10.03.10(eventcode)
Yellowprintcartridge
Recommendedaction
1.
2.
3.
4.

Remove,andthenreinstalltheindicatedprintcartridge.
Iftheerrorreappears,turnthepoweroff,andthenon.
Checkthecartridgeelabel.Ifitisdamaged,replacethecartridge.
Iftheerrorpersists,replacetheindicatedprintcartridge.

10.22.50
Description
Thetransferkitlifewasresetabovetheorderthreshold.
AnewITBwasinstalled.
Recommendedaction
Noactionnecessary.
10.22.51
Description
Thetransferkitlifewasresetabovethereplacethreshold.
AnewITBwasinstalled.
Recommendedaction
Noactionnecessary.
10.22.52
Description
Thetransferkitlifewasresetabovetheresetthreshold.
AnewITBwasinstalled.
Recommendedaction
Noactionnecessary.
10.22.70PrintingPastVeryLow(EventCode)TransferKit
Description
TheproductindicateswhenTransferKitisverylow.TheactualremainingTransferkitlifemightvary.
ChecktheEventLogforthe10.22.70code.Ifthiserrorislisted,proceedwiththebelowRecommendAction.
AfteranHPsupplyhasreachedtheverylowthreshold,theHPpremiumprotectionwarrantyends.
Recommendedaction
Ifprintqualityisnolongeracceptable,thecustomer(ataminimum)mustorderandpayforareplacementIntermediateTransferBelt(ITB).
However,HPrecommendsthatthecustomerorderandinstallaITBAssemblyKitatthistime.
ITBAssemblyKitCF08167904
KitincludesITB,Secondarytransferrollerassembly.
AdvisethecustomerthatHPrecommendsthattheyhavereplacementsuppliesavailabletoinstallwhentheprintqualityisnolonger
acceptable.
10.23.50
Description
Thefuserkitlifewasresetabovetheorderthreshold.
AnewITBwasinstalled.
Recommendedaction
Noactionnecessary.
10.23.51
Description
Thefuserkitlifewasresetabovethereplacethreshold.
AnewITBwasinstalled.
Recommendedaction

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Noactionnecessary.
10.23.52
Description
Thefuserkitlifewasresetabovetheresetthreshold.
AnewITBwasinstalled.
Recommendedaction
Noactionnecessary.
10.23.60
Description
Theproductindicateswhenthefuserkitisverylow.Theactualremainingfuserkitlifemightvary.Youdonotneedtoreplacethefuserkitat
thistimeunlessprintqualityisnotacceptable.
AfteranHPsupplyhasreachedtheverylowthreshold,theHPpremiumprotectionwarrantyends.
Recommendedaction
Replacethefuserkitifprintqualityisnotacceptable.
10.23.70Printingpastverylow
Description
Theproductindicateswhenfuserkitisverylow.Theactualremainingfuserkitlifemightvary.
ChecktheEventLogforthe10.23.70code.Ifthiserrorislisted,proceedwiththebelowRecommendAction.
AfteranHPsupplyhasreachedtheverylowthreshold,theHPpremiumprotectionwarrantyendsandthecustomerisresponsiblefor
replacingthepart(s).
Recommendedaction
Ifprintqualityisnolongeracceptable,thecustomermustorderandpayforareplacementFuserKit.
CE484A(110127Volt)
CE506A(220240Volt)
AdvisethecustomerthatHPrecommendsthattheyhavereplacementsuppliesavailabletoinstallwhentheprintqualityisnolonger
acceptable.
10.0X.34Usedsupplyinuse
Description
Theindicatedcartridgeisused.
10.00.34(eventcode)
Blackprintcartridge
10.01.34(eventcode)
Cyanprintcartridge
10.02.34(eventcode)
Magentaprintcartridge
10.03.34(eventcode)
Yellowprintcartridge
Recommendedaction
IfyoubelievethisisagenuineHPsupply,gotowww.hp.com/go/anticounterfeit.
Removingacartridgefromoneproductandtheninstallingitinadifferentproduct(fortestingfunctionality)willcausethiseventcode.
10.0X.40GenuineHPsuppliesinstalled
Description
MorethanonegenuineHPprintcartridgehasbeeninstalled.
10.00.40(eventcode)
Blackprintcartridge
10.01.40(eventcode)
Cyanprintcartridge
10.02.40(eventcode)
Magentaprintcartridge
10.03.40(eventcode)
Yellowprintcartridge
Recommendedaction
Noactionnecessary.
10.0X.41Unsupportedsupplyinuse
Description
Theindicatedprintcartridgeisforadifferentproduct.
10.00.41(eventcode)
Blackprintcartridge
10.01.41(eventcode)
Cyanprintcartridge
10.02.41(eventcode)
Magentaprintcartridge
10.03.41(eventcode)
Yellowprintcartridge
Recommendedaction
Removetheindicatedprintcartridge,andtheninstallthecorrectcartridgeforthisproduct.
Seethepartschapterintheservicemanualforthecorrectcartridgepartnumber.

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10.0X.70Printingpastverylow
Description
Theproductindicateswhenasupplylevelisverylow.Theactualremainingprintcartridgelifemightvary.
Youdonotneedtoreplacetheprintcartridgeatthistimeunlessprintqualityisnolongeracceptable.
AfteranHPsupplyhasreachedtheverylowthreshold,theHPpremiumprotectionwarrantyends.
10.00.70(eventcode)
Blackprintcartridge
10.01.70(eventcode)
Cyanprintcartridge
10.02.70(eventcode)
Magentaprintcartridge
10.03.70(eventcode)
Yellowprintcartridge
Recommendedaction
Ifprintqualityisnolongeracceptable,replacetheindicatedprintcartridge.Seethepartschapterintheservicemanualforthecorrectcartridge
partnumber.
AdvisethecustomerthatHPrecommendsthattheyhavereplacementsuppliesavailabletoinstallwhentheprintqualityisnolonger
acceptable.
10.YY.15Install<supply>
Description
Theindicatedsupplyhasbeenremovedorinstalledincorrectly.
10.00.15(eventcode)
Blackprintcartridge
10.01.15(eventcode)
Cyanprintcartridge
10.02.15(eventcode)
Magentaprintcartridge
10.03.15(eventcode)
Yellowprintcartridge
10.23.15
Fuserkit
10.31.15
TCU
Recommendedaction
Replaceorinstalltheindicatedsupply.
Seethepartschapterintheservicemanualforthecorrectsupplyorkitpartnumber.
10.0X.25Wrongcartridgein<color>slot
Description
Theindicatedcartridgeisinstalledinthewrongposition.
10.00.25(eventcode)
Blackprintcartridge
10.01.25(eventcode)
Cyanprintcartridge
10.02.25(eventcode)
Magentaprintcartridge
10.03.25(eventcode)
Yellowprintcartridge
Recommendedaction
Installtheindicatedcartridgeinthecorrectposition.
Fromlefttoright,thecorrectcartridgeorderfollows:
Yellow
Magenta
Cyan
Black
10.YY.35Incompatible<supply>
Description
Theindicatedsupplyisnotcompatiblewiththisproduct.
10.00.35(eventcode)
Blackprintcartridge
10.01.35(eventcode)
Cyanprintcartridge
10.02.35(eventcode)
Magentaprintcartridge
10.03.35(eventcode)
Yellowprintcartridge
10.23.35(eventcode)
Fuser
Recommendedaction
Thefusermightbehot.Becarefulwhenremovingthefuser.
Installasupplythatisdesignedforthisproduct.
Seethepartschapterintheservicemanualforthecorrectsupplypartnumber.
11.00.YYInternalclockerror
Description

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Theproductrealtimeclockhasexperiencedanerror.
01=deadclock
02=deadrealtimeclock
Recommendedaction
Whenevertheproductisturnedoffandthenturnedonagain,setthetimeanddateatthecontrolpanel.
Iftheerrorpersists,youmightneedtoreplacetheformatter.
13.A3.A3
Description
Printinputstayjam3.Thispaperstayedattheuppermostfeedsensoroftheoptionalpaperfeederforthedesignatedamountoftimeafterit
hasreachedthesensor.Thisjamoccurswhenthepaperislongerthanlegalsizeby40mm,ormorepaperisdetectedasaresultoftheactual
lengthdetection.
Recommendedaction
Clearthejam
1.
2.
3.
4.

Openthelowerrightdoorandremoveallpaper.
Closethelowerrightdoor.
Opentherightdoorandremoveallpaper.
Closetherightdoor.

Ifthejampersists
1.
2.
3.
4.

Makesurethepapertypeissupported.
Openthelowerrightdoorandcheckfortornpiecesofpaper.
Opentherightdoorandcheckfortornpiecesofpaper.
Makesuretherollersareinstalledcorrectlyandarenotworn.
Ifrollerarewornordamaged,replacetherollers.
5. PerformsensortestforSR3andSR4sensorsandensurethesensorleversareworkingproperly.
Ifsensordoesnotfunctioncorrectly,replacetheoptionalpaperfeeder.
Beforereplacingparts,RemovereseatJ405connectoronDCCandretest.
6. Iftheissuepersists,replacetheDCC.
13.AD.D3
Description
Printinputdelayjam.Thepaperdidnotreachthedeliverysensoroftheoptionalpaperfeederintime.
Recommendedaction
Clearthejam
1.
2.
3.
4.

OpenTray3.
Clearanyjammedpaper.
VerifythattheTray3paperguidesareinthecorrectposition.
Reloadthepaperandclosethetray.

Toavoidjams,useTray1toprintwithheavierpaper.
Ifthejampersists
1.
2.
3.
4.

Removethetrayandcheckforpiecesofpaper.Checkthelowerrightdoorforpiecesofpaper.
Replacethepickuproller.
Makesurethepapertypeissupported.
Replacetheoptionalpaperfeeder.

13.B2.AD
Description
Printinputstayjam1.Thepaperstayedattheregistrationsensorforthedesignatedamountoftimeafteritreachedtheregistrationsensor.
Thisjamoccurswhenthepaperislongerthanlegalsizeby40mm,ormorepaperisdetectedasaresultoftheactuallengthdetection.
Recommendedaction
Clearthejam
1.
2.
3.
4.
5.

Opentherightdoor.
Removeanypaper.
Removeanypaperfromthefuserarea.
Liftthegreenguidestoremovepaperfromtheduplexarea.
Closetherightdoor.

Ifthejampersists
1. Makesurethepapertypeissupported.
2. Printusingmanualduplex.
3. Ifthejamsoccuronlywhenduplexing,replacetherightdoor.
13.B2.AZ
Description
Printinputstayjam1.Thispaperstayedattheregistrationsensorforthedesignatedamountoftimeafteritreachedtheregistrationsensor.
Thisjamoccurswhenthepaperislongerthanlegalsizeby40mm,ormorepaperisdetectedasaresultoftheactuallengthdetection.
Recommendedaction
Clearthejam
1.
2.
3.
4.
5.
6.

Opentherightdoor.
Removeanypaper.
Removeallpaperfromtheregistrationarea.
Liftthegreenguidestolocatethepaper.
Ifyoucannotaccessthepaper,locatetherollers(coveredbypaper)androllthembackorforwardtomovethepaper.
Closetherightdoor.

Ifthejampersists
1. Makesurethepapertypeissupported.
2. OpenTray2andcheckforpaperjams.

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3.
4.
5.
6.
7.

Checkfortornpiecesofpaperinthepaperpath.
Removeanypaperinthefuserarea.
Makesuretherollersareinstalledcorrectlyinthetrays.
Liftthegreenguidestocheckthepaperpath.
Locatetherollersunderthepaperandrollthembacktoattempttogainaccesstothetopofthepagetopreventtearingofthepaper.

13.B2.D1
Description
Printinputdelayjam2.Thepaperdidnotreachtheregistrationsensorintime.
Recommendedaction
Clearthejam
1.
2.
3.
4.

RemoveallpaperfromTray1.
Clearanyjammedpaper.
ReloadpaperinTray1.
Makesurethestackfitsunderthetabsontheguidesanddoesnotexceedthetrayfullindicators.Makesurethepaperguidesareinthe
correctposition.

Ifthejampersists
1. MakesurethepaperwaspickedfromTray1.
2. Checkthepagecountbyprintingausagepage.
3. Iftherollersarenotengaging,replacetherightdoor.
13.B2.D2commonissue
Description
MediainputdelayTray2jam.
Recommendedaction

Thiserrorcanbecausedbyanorangeshippinglocklocatedintray2.Seethefigurebelow:
TheorangeshippinglockmaybeleftinTray2afterinstallingtheprinter.IfthislockisleftinTray2,thetraywillnotliftandthepaper
presencesensorwillnotbeactivatedcausingaTray2Emptymessage..However,ifthecustomerloadsupthetraytothelimit,thepaper
sensorwilldetectthestackofpaperbutthetraywillnotliftsinceitissecured.Thepickuprollerwilltrytopullpaperbuttheprinterwilldisplay
a13.B2.D2mediadelayjamerror.
13.B2.D2
Description
PrintinputdelayjamTray2.Thepaperdidnotreachtheregistrationsensorintime.
Recommendedaction
Clearthejam
1.
2.
3.
4.

OpenTray2.
Clearanyjammedpaper.
Verifythatthepaperguidesareinthecorrectposition.
Reloadthepaperandclosethetray.

Toavoidjams,useTray1toprintwithheavierpaper.
Ifthejampersists
1.
2.
3.
4.

Makesurethepapertypeissupported.
OpenTray2andcheckforpaperjams.
Checkfortornpiecesofpaperinthepaperpath.
MakesuretherollersareinstalledproperlyinTray2.

13.B3.D3
Description
PrintinputdelayjamTray3.ThepaperdidnotreachtheSR4sensorintime.
Recommendedaction
Clearthejam
1.
2.
3.
4.
5.

Openthelowerrightdoorandcheckforpaper.
Closethelowerrightdoor.
Opentherightdoorandremoveallthepaper.
Removeanypaperfoundinthefuserarea.
Closetherightdoor.

Ifthejampersists
1.
2.
3.
4.

Checkthelowerrightdoorforjammedpaper.
Checkfortornpiecesofpaperinthepaperpath.
Clearanyobstructionsorjamsfromthepaperpath.
ChecktheTray3pickandfeedrollersifdirtyorpaperdustcleanrollerswithsoftclothandwaterifdamagedorworn,Replacethe
Pick/feedandseparationrollerkit(Tray3)
5. Replacetheoptionalpaperfeeder.
13.B2.DD

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Description
Duplexerrefeedjam1:Thepaperdoesnotreachtheduplexrefeedsensorintimeafteritisswitchedbackduringduplexprinting.
Recommendedaction
Clearthejam
1. Opentherightdoorandremoveallpaper.
2. Removethefuserandanypaperinthefuserarea.
3. Closetherightdoor.
Ifthejampersists
1.
2.
3.
4.
5.
6.

Makesurethepapertypeissupported.
Clearjamsintherightdoor.
Removethefuserandclearanyjamsinthepaperpath.
Clearanyjamsintheduplexpaperpathontherightdoor.
Testtheduplexrefeedsensor.Ifitfails,replacetherightdoor.
ServiceTechnician!
Beforereplacinganypartspleasecheckthefollowing:
CheckconnectorsJ20,J21andJ86onthedccontroller(Speciallyifproducthasbeenserviced)
J20M11Duplexreversemotor(HPLaserJetEnterprise500colorM551dnandHPLaserJetEnterprise500colorM551xhonly)
J21SL2Duplexreversesolenoid(HPLaserJetEnterprise500colorM551dnandHPLaserJetEnterprise500colorM551xhonly)
J86CL1Duplexrepickclutchsolenoid(HPLaserJetEnterprise500colorM551dnandHPLaserJetEnterprise500colorM551xh
only)

13.B9.AZ
Description
Fuserdeliverystayinjam1:Thepaperstaysatthefuseroutputsensorforthedesignatedamountoftimeafterithasreachedthesensor.
BecausestayJamsmaybecausedwheninduplexmode,verifyifthecustomerwasprintingDuplexJobsbeforecontinuing.
13.B9.AZ(eventcode)
Stoppedatfuserjam
Thisjamoccurswhenthepaperstaysatthefuseroutputsensorforadesignatedamountoftimeafterithasreachedthefuseroutput
sensor.
Z=fusermode
1=Normalautosense
2=Normalnonautosense
3=Light1to3
4=Heavy1
5=Heavy2
6=Heavy3
7=Glossy1
8=Glossy2
9=Glossy3
A=Glossyfilm
B=Transparency
C=Label
D=Envelope1to3
E=Rough
0=Photo1to3
Recommendedaction
Clearthejam
1.
2.
3.
4.
5.

Opentherightdoorandremoveallpaper.
Removethefuserandanypaperinthefuserarea.
Removeanypaperinsidethefuser.
Reinstallthefuser.
Closetherightdoor.

Ifthejampersists
1. Checkpapertypeandfusermode.
2. Checkforamultifeed.Replacetherollersifitconsistentlymultifeeds.
3. Iftheproblempersistsafterreplacingtherollers,replacetheFuserassembly(readbeforereplacement).
13.B9.CZ
Description
Wrapjam1:Thepaperleavesthefuseroutputsensorbeforeadesignatedamountoftime.
Description
Thisjamoccurswhenthepaperdisappearsfromthefuseroutputsensorbeforeadesignatedamountoftimeafterthepaperreachedthefuser
outputsensor.(Itisdeterminedthatthepaperisbeingwrappedaroundthefuserroller).
Z=Fusermode
1=Normalautosense
2=Normalnonautosense
3=Light1to3
4=Heavy1
5=Heavy2
6=Heavy3
7=Glossy
8=Glossy2
9=Glossy3
A=Glossyfilm
B=Transparency
C=Label
D=Envelope1to3
O=Photo1to3
Thefusercanbehotwhiletheproductisinuse.

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Recommendedaction
Clearthejam
1.
2.
3.
4.
5.
6.

Opentherightdoorandremoveallpaper.
Removethefuserandanypaperinthefuserarea.
Removeanypaperinthefuser.
Reinstallthefuser.
Removeanyotherpaperfound.
Closetherightdoor.

Ifthejampersists
1.
2.
3.
4.

Makesurethepapertypeissupported.
Testthefuserdeliverysensor.Ifitfails,replacetheFuserassembly(readbeforereplacement).
Iftheproblempersists,replacetheFuserassembly(readbeforereplacement).
FuserWrapjamsaremostlycausedduetoMedia,environmentortheFuseritself.
Theymaybesomeinstanceswhereanotherpartmayaffecttheissue.
Checkthefollowing:
Vieweventlogforother13.XXerrors
ChecktheDiverterassembly
Checkduplexassembly
Ifitisdeterminedthatanotherpartishelpingtocausethisissuereplacethespecifiedpart.

Iftheabovedoesnotresolvetheissue,usetheStandardsupportprocessforadditionalhelp.
13.B9.DD
Description
FuserdeliverydelayinfromDuplexer:Thepaperdoesnotreachthefuseroutputsensorintime.
Recommendedaction
Clearthejam
1. Opentherightdoor.
Thefusermightbehot.
2.
3.
4.
5.
6.

Removethefuserandanypaperinthefuserarea.
Removeanypaperinsidethefuser.
Reinstallthefuser.
Removeanypaperintheduplexarea.
Closetherightdoor.

Ifthejampersists
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.

Makesurethepapertypeissupported.
Printusingplainpaper.
Testthepaperpathsensorsandreplaceanysensorsthatfail.
ReplacetheFuserassembly(readbeforereplacement).
CheckduplexreverserollerconditionforwornordeformedReplacethedeliveryassemblyifrollerisdefective.
Checkduplexfeedrollerconditionforwornordeformed.Replacetheduplexfeedunitifrollerisdefective
PerformduplexrefeedsensorSR22usingManualsensortest.Ifitfails,replacetherightdoor.
PerformDuplexRefeedClutchSolenoidCL1duplexrepickupclutchreplaceRegistrationassembly(duplex)
PerformSL2duplexreversesolenoidReplaceDuplexingdriveassembly
Performduplexreversemotorincomponenttestifdefectivereplacetheduplexdriveassembly
ifissuepersistsreplacetherightdoorassembly.

HaveOnsiteTechcheckthefollowingbeforeandafterreplacingparts:
CheckcontactoftheduplexreversemotorconnectorReconnecttheconnectors(J202andJ201)onthehighvoltagepowersupply
(upper)PCAandconnector(J113)ontheDCcontrollerPCA.
CheckcontactoftheduplexingreversemotorconnectorReconnecttheconnectorsoftheduplexingreversemotor(J20)andthe
duplexingdriverPCA(J202)
13.B9.Dz
Description
Fuserdeliverydelayinjam1:Thepaperdoesnotreachthefuseroutputsensorintime.
z=Traynumber
Recommendedaction
Clearthejam
1. Opentherightdoor.
Thefusermightbehot.
2.
3.
4.
5.
6.
7.

Removethefuserandanypaperinthefuserarea.
Removeanypaperinsidefuser.
Reinstallthefuser.
RemoveandinspecttheITB,replacetheITBAssembly(readbeforereplacement)ifphysicallydamaged.
Removeanypaperintheduplexarea.
Closetherightdoor.

Ifthejampersists
1.
2.
3.
4.

Makesurethepapertypeissupported.
Printusingplainpaper.
Testthepaperpathsensorsandreplaceanysensorsthatfail.
ReplacetheFuserassembly(readbeforereplacement).

13.WX.EE
Description
Dooropenjam1:Adoorisopenedduringprinting.Thejammightoccuratthefollowingareas:
Inputmediasource1area
Inputmediasource2area
Inputmediasource3area

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Registrationarea
Drumarea
Fuserarea
Paperoutput1area
Duplexpickuparea
Duplexreversingarea
Recommendedaction
Clearthejam
1.
2.
3.
4.
5.
6.

Opentherightdoorandremoveallpaper.
Removethefuserandanypaperinthefuserarea.
Removeanypaperinsidethefuser.
Reinstallthefuser.
Removeanyotherpaperfound.
Closetherightdoor.

Ifthejampersists
1. Makesurealldoorsareclosed.
2. Clearjamsintherightdoorandlowerrightdoor.
3. Viewtheeventlog:Lookfor13.BA.EErightdoororfrontdooror13.AA.EElowerrightdoor.
13.WX.FF
Description
Residualmediainpaperpathjam.Thepaperexistsatthefuseroutputsensororthefuserloopsensor,ortheduplexerrefeedsensorwhenthe
poweristurnedonorthedoorisclosed.Thisjamoccurswhenthepaperstaysformorethanthedesignatedamountoftimecontinuouslyat
anyofthesensorswhenexecutingtheautomaticmediaflush.
Recommendedaction
Clearthejam
1.
2.
3.
4.
5.
6.

Opentherightdoorandremoveallpaper.
Removethefuserandanypaperinthefuserarea.
Removeanypaperinsidethefuser.
Reinstallthefuser.
Removeanyotherpaperfound.
Closetherightdoor.

Ifthejampersists
1.
2.
3.
4.

Clearjamsintherightdoorandfuserarea.
Ifpossible,viewtheeventlog.
Conductamanualsensortesttoverifythatthesensorsareworkingcorrectly.
Replaceanyfailedsensorsorassemblies.

13.WX.YZJamaboveoutputbinclearjam,thentouchOK
Description
Thereisapaperjamaboveoutputbin.
Recommendedaction
Clearthejam.Seetheclearjamssectionintherepairmanual.
13.WX.YZJaminrightdoor
Description
Thereisajamaccessiblefromtherightdoor.
Recommendedaction
Thefusermightbehot.
Clearthejam.Seetheclearjamssectionintherepairmanual.
13.WX.YZJaminrightdoor
Description
13.B2.AZ(eventcode)
Stoppedatregistrationjam.
ThisjamoccurswhenthemediaislongerthanthelongestUniversalsize,(470mm18.50in),by40mm(1.57in)ormore,andprinting
fromTray1.
However,thisjamoccurswhenthemediathatislongerthanthedesignatedlengthby40mm(1.57in)andmoreisdetected,ifthe
mediathatislongerthanthelongestUniversalisdesignated.ThisjamoccurswhenthemedialongerthanLEDGERPby40mm(1.57
in)ormoreisdetectedatprintingfromTray2.
Z=thesourcetraynumber
13.B2.DD(eventcode)
Latetoregistrationjam,fromduplexer
Thisjamoccurswhenthepaperdoesnotreachtheregistration(TOPSR8)sensorindesignatedamountoftimeafteritisreversedat
theswitchbackposition.
Z=Dforduplexer
13.B2.DZ(eventcode)
Latetoregistrationjam,fromtray<Z>
Thisjamoccurswhenthepaperdoesnotreachtheregistration(TOPSR8)sensorinthedesignatedamountoftimeaftertheTray3
feedsensorsensedtheleadingedgeatprintingfromTray3.
Z=sourcetray
13.B9.DD(eventcode)
Latetofuserjam,fromduplexer
Thisjamoccurswhenthepaperdoesnotreachthefuseroutputsensorindesignatedamountoftime.
Recommendedaction
Clearthejam.Seetheclearjamssectionintheservicemanual.
13.WX.YZJaminTray1
Description
13.B2.D1(eventcode)

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Latetoregistrationjam,fromTray1
Thisjamoccurswhenthepaperdoesnotreachtheregistration(TOPSR8)sensorindesignatedamountoftimefromthestartofpaper
pickupatprintingfromTray1andduplexprinting.
Recommendedaction
Clearthejam.Seetheclearjamssectionintheservicemanual.
13.WX.YZJaminTray<X>
Description
13.B2.D2(eventcode)
MisfeedjamfromTray2
Thisjamoccurswhenthepaperdoesnotreachtheregistration(TOPSR8)sensorindesignatedamountoftimefromthestartofpaper
pickupatprintingfromTray2andduplexprinting.
13.A3.D3(eventcode)
MisfeedjamfromTray3
Thisjamoccurswhenthepaperdoesnotreachthefeedsensorofeachtrayindesignatedamountoftimeafterthestartofpaper
pickup.
Recommendedaction
Clearthejam.Seetheclearjamssectionintheservicemanual.
20.00.00InsufficientmemoryTocontinue,pressOK
Description
Theproducthasexperiencedamemoryerror.Youmighthavetriedtotransfertoomanyfontsormacros.
Recommendedaction
PresstheOKbuttontoprintthetransferreddata(somedatamightbelost),andthensimplifytheprintjoborinstalladditionalmemory.
21.00.00Pagetoocomplex
Description
Thepagedecompressionprocesswastooslowfortheprinter.
Recommendedaction
PresstheOKbuttontocontinueprinting(somedatamightbelost).
32.08.XX
Description
32.08.A1(eventcode)
Initializedafterabnormalshutdown
32.08.A2(eventcode)
Cleanshutdown
32.08.A3(eventcode)
Normalinitialization
Recommendedaction
Noactionnecessary
32.1C.XX
Description
32.1C.01(eventcode)
NVRAMbackup/restoreservicebackupstarted
32.1C.02(eventcode)
NVRAMbackup/restoreservicerestorestarted
32.1C.03(eventcode)
NVRAMbackup/restoreadministratorbackupstarted
32.1C.04(eventcode)
NVRAMbackup/restoreadministratorrestorestarted
32.1C.05(eventcode)
Backup/restorecomplete
32.1C.06(eventcode)
Datamodelfailedtoclonejobticket
32.1C.07(eventcode)
Backuprestorepermissionserror
32.1C.08(eventcode)
Notenoughdiskspacetoperformbackup/restoreornetworkshareissue
32.1C.09(eventcode)
Triedtorestoreabackupfilethatwasnotvalidforthisproduct
32.1C.0A(eventcode)
Backupfileisinvalid
32.1C.0B(eventcode)
BackupisfromnewerversionofFWthanwhatiscurrentlyontheproduct
32.1C.0C(eventcode)
BackupcancelledfromtheHPEmbeddedWebServer
32.1C.0D(eventcode)
Backup/restorefailed,autorebootfailed,ortheproductmightbebusy
32.1C.0E(eventcode)
Backup/restoretimeoutwhilecommunicatingwiththeformatter
32.1C.11(eventcode)
Backup/restoretimeoutwhilecommunicatingwiththeengine
32.1C.12(eventcode)
Backup/restoretimeoutwhilecommunicatingwiththedisk
32.1C.13(eventcode)
Scheduledbackupfailure
32.1C.14(eventcode)
NVRAMrestoretimeoutwhilecommunicatingwiththeformatter
32.1C.17(eventcode)
NVRAMrestoretimeoutwhilecommunicatingwiththeengine
32.1C.1B(eventcode)
Backupofprintsubsystemfailed

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32.1C.1C(eventcode)
Backupofnetworkingsubsystemfailed
32.1C.21(eventcode)
Restoreofprintsubsystemfailed
32.1C.22(eventcode)
Restoreofnetworkingsubsystemfailed
32.1C.24(eventcode)
NVRAMbackup/restoresuccessful
32.1C.28(eventcode)
Resetofprintsubsystemfailed
32.1C.29(eventcode)
Resetofnetworkingsubsystemfailed
32.1C.2B(eventcode)
Resetformattertimeout
32.1C.2E(eventcode)
Resetenginetimeout
32.1C.2F(eventcode)
Resetfailure
Recommendedaction
32.1C.01(eventcode)
Noactionnecessary
32.1C.02(eventcode)
Noactionnecessary
32.1C.03(eventcode)
Noactionnecessary
32.1C.04(eventcode)
Noactionnecessary
32.1C.05(eventcode)
Noactionnecessary
32.1C.06(eventcode)
Retry
32.1C.07(eventcode)
Retry
32.1C.08(eventcode)
Removestoredjobsandretry
Uselargercapacitystoragedevice
Checknetworkshare
32.1C.09(eventcode)
Useavalidbackupfile
32.1C.0A(eventcode)
Useavalidbackupfile
Rebootandobservestateofproduct
DoapartitioncleanusingthePrebootmenu
32.1C.0B(eventcode)
Useavalidbackupfileorputcorrectfirmwareversionontheproduct
32.1C.0C(eventcode)
Noactionnecessary
32.1C.0D(eventcode)
Rebootandthenretrythebackup/restore
32.1C.0E(eventcode)
Turntheproductoffthenonandretry
32.1C.11(eventcode)
Turntheproductoffthenonandretry
32.1C.12(eventcode)
Turntheproductoffthenonandretry
32.1C.13(eventcode)
Turntheproductoffthenonandretry
32.1C.14(eventcode)
Turntheproductoffthenonandretry
32.1C.17(eventcode)
Turntheproductoffthenonandretry
32.1C.1B(eventcode)
Turntheproductoffthenonandretry
32.1C.1C(eventcode)
Turntheproductoffthenonandretry
32.1C.21(eventcode)
Turntheproductoffthenonandretry
Iftheerrorpersists,clearthefirmwareimagefromtheactivepartitionbyusingthePartialCleaniteminthePrebootmenu
32.1C.22(eventcode)
Turntheproductoffthenonandretry
Iftheerrorpersists,clearthefirmwareimagefromtheactivepartitionbyusingthePartialCleaniteminthePrebootmenu
32.1C.24(eventcode)
Turntheproductoffthenonandretry.
32.1C.28(eventcode)
Turntheproductoffthenonandretry.
32.1C.29(eventcode)
Turntheproductoffthenonandretry.
32.1C.2B(eventcode)
Turntheproductoffthenonandretry.
32.1C.2E(eventcode)
Turntheproductoffthenonandretry.
32.1C.2f(eventcode)
Turntheproductoffthenonandretry.
32.21.00
Description

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Corruptfirmwareinexternalaccessory
Recommendedaction
Turntheproductoff,thenon,andretry.
Iftheerrorpersists,clearthefirmwareimagefromtheactivepartitionbyusingthePartialCleaniteminthePrebootmenu
33.XX.YZErrorMessages
33.XX.YY
Description
33.01.01(eventcode)
Recoveroccurred
33.01.02(eventcode)
Initialsaveoccurred
33.01.03(eventcode)
Save/recoverstatusOK
Recommendedaction
Noactionnecessary
33.02.01Usedboard/diskinstalled
Description
Usedboarddiskinstalled.
Anencryptedboardordiskwithexistingdatapreviouslylockedtoadifferentproducthasreplacedtheoriginal.Ifyoucontinue,datais
permanentlylost.
Recommendedaction
IfFirmwarehasjustbeenupgradedSeeDOC:HPLaserJetEnterpriseA33.02.01errorreceivedafterupgradingthefirmwareto
FutureSmartversion3.4
1. Reinstalltheusedboardordiskbackintoitsoriginalproduct.
2. Tosavethedataontheboardordisk,turntheproductoff.replacetheboardordiskwithanotherboardordisk.
3. Todeletethedataontheboardordiskandcontinue,touchtheOKbutton.
33.03.03Incompatibleformatterinstalled.
Description
ThisisandEFIBIOSeventtopreventbootingwiththewrongformatterinstalled.
Recommendedaction
Turntheproductoff,andtheninstallthecorrectformatterintheproduct.
Ifitisbelievedthatthisformatteristhecorrectpartnumberandmodelforthisproduct,installareplacementformatter,andthen
returntheformatterinquestiontoHPforevaluation.
33.03.XX
Description
33.03.01:SaverecoverenginestorageIDunexpectedlength.
33.03.02:DatasizemismatchunabletorecoverDCCNVRAM.
Recommendedaction
Turntheproductoff,andthenonagain.
Iftheerrorpersists,replacetheimagecontrolboard(ICB)andreturntoHPforevaluation.
41.02.00Error
Description
Abeamdetectedmisprinterror.
Recommendedaction
Turntheproductoff,andthenon.
Iftheerrorpersists,replacethelaser/scannerassembly.
41.03.YZUnexpectedsizeintray<X>
Description
Theproductdetectedadifferentpapersizethanexpected.
Y=0
Sizemismatch.Detectedmediaislongerorshorterthanexpected.
Y=A
Sizemismatch.Detectedmediatoolong.
Y=B
Sizemismatch.Detectedmediatooshort.
Z=1
SourceisTray1
Z=2
SourceisTray2
Z=3
SourceisTray3
Recommendedaction
Makesurethatthetrayisloadedwiththecorrectpapersizeandthattheslidingpaperguidesarecorrectlyadjusted.
UsetheTray/Binmanualsensortesttoverifythatthecassettemediaswitchiscorrectlyfunctioning.
Iftheerrorpersists,replacethelifterassembly.
Iftheerrorpersists,replacethePickupassembly.
41.05.YZUnexpectedtypeintray<X>
Description
Theproductdetectedadifferentpapertypethanexpected.
Y=0(expectedtype)
Unknown

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Y=1(expectedtype)
Normalmedia
Y=3(expectedtype)
LBPOHT
Y=4(expectedtype)
Glossymedia
Y=5(expectedtype)
Glossfilm
Y=6(expectedtype)
NonassuredOHT
Y=7(expectedtype)
Heavymedia
Y=8(expectedtype)
Lightmedia
Y=9(expectedtype)
Roughmedia
Y=A(expectedtype)
Extraheavyglossymedia(glossymedia3)
Y=B(expectedtype)
Heavyglossymedia(glossymedia2)
Y=C(expectedtype)
Heavymedia3
Y=D(expectedtype)
Heavymedia2
Z=1(detectedtype)
Normalmedia
Z=3(detectedtype)
LBPOHT
Z=4(detectedtype)
Glossymedia
Z=5(detectedtype)
Glossfilm
Z=6(detectedtype)
NonassuredOHT
Z=7(detectedtype)
Heavymedia
Z=8(detectedtype)
Lightmedia
Z=9(detectedtype)
Roughmedia
Z=A(detectedtype)
Extraheavyglossymedia(glossymedia3)
Z=B(detectedtype)
Heavyglossymedia(glossymedia2)
Z=C(detectedtype)
Heavymedia3
Z=D(detectedtype)
Heavymedia2
Recommendedaction
Loadthetraywiththesizeandtypeofpaperindicated,oruseanothertrayifavailable.
Ifthismessageappearsandthetrayisloadedwiththecorrectpapertype,checktheprintdriversettingstomakesuretheymatchthetray
typesettings.
CleantheMediaSensor.
Verifythatthemediasensorsintheregistrationassemblyfunctionproperly.IftheydonotreplacetheRegistrationassembly.
Iftheerrorpersists,replacethepaperpickupassembly.
41.07.YZErrorTocontinue,pressOK
Description
Amediatransportationerrorhasoccurred.
Y=0
Photomedia1,Photomedia2,Photomedia3,Designatedmedia2,Designatedmedia3,orN/A,typedorAutoSense
Y=1
AutoSense(Normal):specialcasedistinguishedfromtypedNormal
Y=2
Normal:typed(notAutoSense)
Y=3
Lightmedia1,2,or3:typedorAutoSense
Y=4
Heavymedia1:typedorAutoSense
Y=5
Heavymedia2:typedorAutoSense
Y=6
Heavymedia3:typedorAutoSense
Y=7
Glossymedia1:typedorAutoSense
Y=8
Glossymedia2:typedorAutoSense
Y=9
Glossymedia3:typedorAutoSense
Y=A
Glossyfilm:typedorAutoSense
Y=B
OHT:typedorAutoSense
Y=C
Label
Y=D

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Envelope1,Envelope2,orEnvelope3
Y=E
Rough(designatedmedia1):typedorAutoSense
Z=1
Tray1
Z=2
Tray2
Z=3
Tray3
Recommendedaction
Turntheproductoff,andthenon.
Inspectthepickandfeedrollers.Cleanorreplaceasneeded.
Iftheerrorpersists,replacetheDCcontrollerPCA.
42.XX.YY
Description
Internalsystemfailure
Recommendedaction
Turntheproductoff,thenon,andretry.
Iftheerrorpersists,clearthefirmwareimagefromtheactivepartitionbyusingthePartialCleaniteminthePrebootmenu.
47.00.XX
Description
Backchannelinternalerror
Recommendedaction
Turntheproductoff,andthenonagain.Resendtheprintjob.
Iftheerrorpersists,executethePartialCleaniteminthePrebootmenu.
47.01.XX
Description
Imagetransformerinternalerror
Recommendedaction
Turntheproductoff,andthenonagain.Resendtheprintjob.
Iftheerrorpersists,executethePartialCleaniteminthePrebootmenu.
47.02.XX
Description
Jobparserinternalerror
Recommendedaction
Turntheproductoff,andthenonagain.Resendtheprintjob.
Iftheerrorpersists,executethePartialCleaniteminthePrebootmenu.
47.03.XX
Description
Printjobinternalerror
Recommendedaction
Turntheproductoff,andthenonagain.Resendtheprintjob.
Iftheerrorpersists,executethePartialCleaniteminthePrebootmenu.
47.04.XX
Description
Printspooler9100internalerror
Recommendedaction
Turntheproductoff,andthenonagain.Resendtheprintjob.
Iftheerrorpersists,executethePartialCleaniteminthePrebootmenu.
47.05.00
Description
Printspoolerframeworkinternalerror
Recommendedaction
Turntheproductoff,andthenonagain.Resendtheprintjob.
Iftheerrorpersists,executethePartialCleaniteminthePrebootmenu.
47.06.XX
Description
PrintAppinternalerror
Recommendedaction
Turntheproductoff,andthenonagain.Resendtheprintjob.
Iftheerrorpersists,executethePartialCleaniteminthePrebootmenu.
47.WX.YZPrintercalibrationerrorTocontinue,pressOK
Description
Thedeviceisunabletoaccessorimplementoneoftheimagepatternsfiles.
Y=calibrationtype,Z=event
47.FC.00(eventcode)
Colorplaneregistration(CPR)Imagenotfoundatsysteminitialization
47.FC.01(eventcode)
CPRStoreImagefailure
47.FC.02(eventcode)
CPRImagenotfound
47.FC.03(eventcode)

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CPRPrintengineexecutionfailure
47.FC.10(eventcode)
ConsecutiveDmaxDhalfImagenotfoundatsysteminitialization
47.FC.11(eventcode)
ConsecutiveDmaxDhalfStoreimagefailure
47.FC.12(eventcode)
ConsecutiveDmaxDhalfImagenotfound
47.FC.13(eventcode)
ConsecutiveDmaxDhalfPrintengineexecutionfailure
47.FC.20(eventcode)
ErrorDiffusionImagenotfoundatsysteminitialization
47.FC.21(eventcode)
ErrorDiffusionStoreimagefailure
47.FC.22(eventcode)
ErrorDiffusionImagenotfound
47.FC.23
ErrorDiffusionPrintengineexecutionfailure
47.FC.30(eventcode)
DrumSpeedAdjustmentImagenotfoundatsysteminitialization
47.FC.31(eventcode)
DrumSpeedAdjustmentStoreimagefailure
47.FC.32(eventcode)
DrumSpeedAdjustmentImagenotfound
47.FC.33(eventcode)
DrumSpeedAdjustmentPrintengineexecutionfailure
47.FC.40(eventcode)
PulseWidthModulationImagenotfoundatsysteminitialization
47.FC.41(eventcode)
PulseWidthModulationStoreimagefailure
47.FC.42(eventcode)
PulseWidthModulationImagenotfound
47.FC.430(eventcode)
PulseWidthModulationPrintengineexecutionfailure
Recommendedaction
Turntheproductoff,andthenon.
Iftheerrorpersists,reloadthefirmware.ClickheretoaccesstheHPLaserJetEnterprise500ColorM551PrinterSeriesFirmwareReadme.
49.2F.DXerror
49.2F.D6,49.2F.D8or49.2F.D9
FortheseerrorspleaseusePrinterdisplayspersistent49.2F.D6,49.2F.D8document.
49.XX.XXError
Description:
Acriticalfirmwareerrorhasoccurred.
49errorsareunrecoverableexceptionerrorsinproductfirmware.Whena49erroroccurs,theuserseesa49.XXXXmessageonthecontrol
panel(whereXXXXisreplacedbyacombinationofnumbersandletters).A49errormighthappenatanytimeformultiplereasons.Although
sometypesof49errorscanbecausedbyhardwarefailures,itismorecommonfor49errorstobecausedbyprintingaspecificdocumentor
performingsometaskontheproductthanitisforahardwarecomponenttobeatfault.
Mostcommonly,49errorsoccurwhenaproductisaskedtoperformanactionthattheproductfirmwareisnotcapableofandmightnothave
beendesignedtocomplywith,suchas:
Printingfileswithunsupportedprogrammingcommands.
Auniquecombinationofuserenvironmentanduserinteractionswiththeproduct.
Interfacingwithathirdpartysolutionthatwasnotdesignedtoworkwiththeproduct.
Specifictiming,networktraffic,orconcurrentprocessingofjobs.
Eachoftheseinteractionscouldcausetheproductfirmwaretoinitiateanactionthattheproductcannotaccomplish.Insituationslikethis,the
productmightpresenttheerrorifithasnootheroption.Whentheseerrorsoccur,theonlywaytorecoveristoturntheproductspoweroffand
backon.
LaserJetformatterPCAsarerarelytherootcauseof49serviceerrors.PleasedonotreplacetheformatterorFlashunless
troubleshootinghasidentifiedtheformatterastherootcause.
Iftheerrorisnotlistedbelow,continuetroubleshootingfollowingtheflowchartsforeitherIntermittentorPersistent49errortroubleshooting
(whicheverisappropriate)inthedocumenttitledHPLaserJetFutureSmartDevices49ErrorTroubleshooting(PersistentandIntermittent).
IftheissueisstillnotresolvedthencontinuetroubleshootingusingtheflowchartsforeitherIntermittentorPersistent49errortroubleshooting
(whicheverisappropriate)inthedocumenttitledHPLaserJetFutureSmartDevices49ErrorTroubleshooting(PersistentandIntermittent).
49.38.XX,49.38.03,49.38.07Errors
MostoftheseerrorshavebeenresolvedinFWcode11.3andlater
Description
Devicemaydisplaya49.38.XXerrorwhenaSmartcardisrepeatedlyinsertedandremovedorifthecardreaderconnectionispoor.
49.38.07CrashwhenselectingtheEnvelopeFeederinAdmin>CopySettings>Paperselectionasdefault
Devicemaydisplay49.38.03whenusingtheUSBQuickset.
CustomerspecificPCL5filemaycause49.38.07
Recommendedaction
UpgradeFirmwaretothelatestavailable,FWcode11.3orhigher,availableontheweb.
IftheissueisstillnotresolvedthencontinuetroubleshootingusingtheflowchartsforeitherIntermittentorPersistent49error
troubleshooting(whicheverisappropriate)HPLaserJetFutureSmartDevices49ErrorTroubleshooting(PersistentandIntermittent).
49.4A.04Error
Description
Devicemaydisplaya49.4A.04errorwhenprintingcertainPDFfiles,printingfromaCloudapplicationorcertainWebpages.
Recommendedaction
UpgradeFirmwarecodetobundle3.5.1ornewerwhichisavailableontheweb.
IftheissueisstillnotresolvedthencontinuetroubleshootingusingtheflowchartsforeitherIntermittentorPersistent49error

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troubleshooting(whicheverisappropriate)HPLaserJetFutureSmartDevices49ErrorTroubleshooting(PersistentandIntermittent).
50.WX.YZFusererrorTocontinue,turnoffthenon
Description
Thefuserhasexperiencedanerror.
W=fusererrorcode,X=fusermode,Y=previousprintersleepstate,Z=nextprintersleepstate
Recommendedaction
50.1X.YZ
Lowfusertemperature1
1. Removeandthenreseatthefuser.
2. Checkthepapertypesettingusingtheproductmenusandintheprinterdriver.Makesurethattheymatchandarecorrectforthetypeof
mediabeingused.
3. ReplacetheFuserassembly(readbeforereplacement).
4. Ifthisproducthasbeenpreviouslyserviced,checktheconnector(J50)ontheDCcontrollerPCA.
50.2X.YZ(50.2F.00)
Fuserwarmupfailure
1.
2.
3.
4.
5.
6.
7.

Makesuretheprinterandfuserareforthecorrectvoltage.
Reconnecttheconnector(J50)betweenthefuserandtheDCcontrollerPCA.
Turntheproductoff.Removethefuser,andthenreinstallit.
Iftheerrorpersists,replacetheFuserassembly(readbeforereplacement).
Iftheerrorpersists,sendanonsitetechniciantoreplacethefuserwireharness.
IftheerrorpersistsreplacetheLowvoltagepowersupply.
Iftheerrorpersists,replacetheDCcontrollerPCA.

50.3X.YZ
Highfusertemperature1
1. Removeandthenreseatthefuser.
2. Checkthepapertypesettingusingtheproductmenusandintheprinterdriver.Makingsurethattheymatchandarecorrectforthetype
ofmediabeingused.
3. ReplacetheFuserassembly(readbeforereplacement).
4. Ifthisproducthasbeenpreviouslyserviced,checktheconnector(J50)ontheDCcontrollerPCA.
50.4X.YZ
Drivecircuitfault
1. Checkthepowersource.Makesurethepowersourcemeetsproductrequirements.
Ifthepowersourcedoesnotmeetthepowerfrequencyrequirementof43to67Hz,thefusertemperaturecontroldoesnotwork
properlyandcausesthiserror.
2. Iftheerrorpersists,replacethelowvoltagepowersupply.
3. Ifthisproducthasbeenpreviouslyserviced,checktheconnector(J101)ontheDCcontrollerPCA.
50.7X.YZ(50.72.00,50.7F.00)
Thefuserhasexperiencedanerror.Fuserpressurereleasemechanismfailure.
1. Removeandthenreseatthefuser.Makesurethereisnoresidualpaperinthefuser.
2. Checkthefuserpressurereleasesensorflag.Ifitisdamaged,replacetheFuserassembly(readbeforereplacement).
a. HPPart#:CF08167905FusingAssembly(110V)
b. HPPart#:CF08167906FusingAssembly(220V)
3. Ifthisproducthasbeenpreviouslyserviced,checktheconnector(J117J123)ontheDCcontrollerPCA.
4. Checkthegearonthefuserdriveassembly(Seebelowpicture).ReplacetheFusingDriveAssemblyifthegearshowssignsofwearor
isbroken.
HPPart#:RM18134000CNFusingdriveassembly(duplexmodelsonly)
HPPart#:RM18169000CNFusingdriveassembly(simplexmodelsonly)

5. UsethesensortestintheManualsensortesttoverifythatthefuserpressurereleasesensor(SR7)isproperlyfunctioning.Ifitisnot,
replacetheFuserassembly(readbeforereplacement).

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6. Usethefuserpressurereleasedrivetestinthecomponenttesttoverifythatthefusermotor(M2)isproperlyfunctioning.Ifitisnot,
replacethefusermotor(M2)andfuserdrive.
7. Iftheerrorpersists,replacetheFuserassembly(readbeforereplacement).
8. Iftheproceduresabovedonotresolvetheissueelevatethecasefollowingyournormalelevationprocess.
50.8X.YZ
Lowfusertemperature2
1. Removeandthenreseatthefuser.Makesurethereisnoresidualpaperinthefuser.Makesurethedeviceisnotlocatedinfrontofa
ventorwindowwherecoolairmayinterferewiththeabilityofthefusertoheatup.
2. Checktheproductpowersource.Makesurethepowersourcemeetsproductrequirements.Makesurethisistheonlydeviceusingthe
circuit.
3. ReplacetheFuserassembly(readbeforereplacement)
4. Checktheconnector(J50)betweenthefuserandtheproduct.Ifitisdamaged,replacetheFuserassembly(readbeforereplacement).
5. Ifthisproducthasbeenpreviouslyserviced,checktheconnector(J50)ontheDCcontrollerPCA.
50.9X.YZ
Highfusertemperature2
1. Removeandthenreseatthefuser.Makesurethereisnoresidualpaperinthefuser.Makesurethedeviceisnotlocatedinfrontofa
ventorwindowwherecoolairmayinterferewiththeabilityofthefusertoheatup.
2. Checktheproductpowersource.Makesurethepowersourcemeetsproductrequirements.Makesurethisistheonlydeviceusingthe
circuit.
3. Checktheconnector(J50)betweenthefuserandtheproduct.Ifitisdamaged,replacetheFuserassembly(readbeforereplacement).
4. Ifthisproducthasbeenpreviouslyserviced,checktheconnector(J50)ontheDCcontrollerPCA.
5. Iftheprinterisdisplaying50.BX.YZalongwith50.9X.YZFusererror,checkwhetherthefuserisheatingup
6. IftheanswerisNO,replacetheLowvoltagepowersupply(LVPS)toresolvetheproblem
7. IftheissuepersistsReplacetheFuserassembly(readbeforereplacement)andDCController.
Pleasevisitwww.partsurfer.hp.comforthelatestpartnumber
50.AX.YZ
Lowfusertemperature3
1. Removeandthenreseatthefuser.Removeanyresidualpaperintheproduct.
2. Checkthepapertypesettingusingtheproductmenusandintheprinterdriver.Makingsurethattheymatchandarecorrectforthetype
ofmediabeingused.
3. Ifthisproducthasbeenpreviouslyserviced,checktheconnector(J50)ontheDCcontrollerPCA.
4. Iftheerrorpersists,replacetheFuserassembly(readbeforereplacement).
50.BX.YZ
Highfusertemperature3
1. Removeandthenreseatthefuser.Removeanyresidualpaperintheproduct.
2. Checkthepapertypesettingusingtheproductmenusandintheprinterdriver.Makingsurethattheymatchandarecorrectforthetype
ofmediabeingused.
3. Ifthisproducthasbeenpreviouslyserviced,checktheconnector(J50)ontheDCcontrollerPCA.
4. Iftheprinterisdisplaying50.BX.YZalongwith50.9X.YZFusererror,checkwhetherthefuserisheatingup
5. IftheanswerisNO,replacetheLowvoltagepowersupply(LVPS)toresolvetheproblem
6. IftheissuepersistsReplacetheFuserassembly(readbeforereplacement)andDCController.
51.00.YYError
Description
Laser/scannererror
YY=19
Cannotdeterminewhichlaser/scanner
YY=20or21
Cyan/blacklaser/scannererror(C/K)
YY=22or23
Yellow/magentalaser/scannererror(Y/M)
Recommendedaction
51.00.19
1.Usethecomponentteststoisolatefaultylaser/scanner.
51.00.20or51.00.21
1. Checktheconnector(J501)onthelaser/scannerdriverPCAandtheconnector(J111)ontheDCcontrollerPCA.
2. Iftheerrorpersists,replacetheC/Klaser/scanner.
51.00.22or50.00.23
1. Checktheconnector(J501)onthelaser/scannerdriverPCAandtheconnector(J110)ontheDCcontrollerPCA.
2. Iftheerrorpersists,replacetheY/Mlaser/scanner.
52.00.XXTocontinue,turnoffthenon
Description
Laser/scannermotorstartuperror
XX=04or05
laser/scannermotorstartuperror
XX=05
Laser/scannerrotationerror
Recommendedaction
XX=04
1. Checktheconnector(J501)onthelaser/scannerdriverPCAandtheconnector(J106)ontheDCcontrollerPCA.
2. Iftheerrorpersists,replacetheappropriatelaser/scanner.
XX=05
1. Checktheconnector(J50Y/KorJ503C/M)onthelaser/scannerdriverPCAandtheconnectors(J106J110C/KorJ111C/M)onthe
DCcontrollerPCA.
2. Iftheerrorpersists,replacetheappropriatelaser/scanner.

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54.XX.YYError
Description
Asensorerrorhasoccurred.
Recommendedaction
54.00.03
Environmentalsensorfailure
1. Turntheproductoff,andthenon.
2. Iftheerrorpersists,replacetheenvironmentsensorassembly.
3. Iftheenvironmentsensorhasbeenremovedorreplacedchecktheconnector(J2)ontheenvironmentsensorandtheconnector(J108)
ontheDCcontrollerPCA.
54.00.06or54.00.14or54.00.19
Registrationdensitysensorfailure
1. Openandclosetherightdoor(orturnonandthenoffthepowerswitch)toperformthecolorplaneregistration.
2. Iftheerrorpersists,replacetheregistrationdensitysensorassembly.
54.01.05
Mediasensorisoutofcalibrationrange
1. Turntheproductoff,andthencleanthemediasensorwithalintfreecloth.Turntheproducton.
2. Iftheerrorpersists,replacethepaperpickupassembly.
54.05.07,54.06.07,54.07.07,54.08.07
Description:
DrumPhaseSensorOutOfRange
54.05Black
54.06Cyan
54.07Magenta
54.08Yellow
Messageappearsonlyintheeventlogandisnotpostedonthecontrolpanel.Itindicatesasensorabnormalitycausedbyafailedsensorora
sensorthatreportedresultsoutsideofanexpectedrange.Calibrationwilltry3timesandifitfailsall3times,thendefaultcalibrationvalues
willbeused.However,theerrorwillposteachtimecalibrationfails.Itsimportanttotroubleshootthepotentialprintqualitydefectthatmay
occur,notnecessarilytheerrormessage.Often,thiserrorispostedtotheeventlogandnoassociatedprintqualitydefectisdiscernible.
1.
2.
3.
4.

PerformaQuickCalibration,thenchecktoseeiftheprintqualitydefectisresolved.
IferrorpersistsswapouttheCartridgewiththeissue.
IftheerrorisresolvedreplacetheCartridge.
Iferrorisstillpresent,elevatethecaseusingtheStandardrepairprocess.

54.06.21
Primarylaser/scannerbeamdetectabnormality
1. Turntheproductoff,andthenon.
2. Iftheerrorpersists,replacethelaser/scannerassembly.
3. Iftheproducthashadpartsremovedorreplace,checktheconnector(J110C/MorJ111C/M)ontheDCcontrollerPCA.
54.0C.00,54.0C.01,54.0C.02,54.0C.03
54.0C.00

DhalfWarningBlack

CalibrationerrorconsecutiveDmaxDhalf

54.0C.01

DhalfWarningCyan

CalibrationerrorconsecutiveDmaxDhalf

54.0C.02

DhalfWarningMagenta

CalibrationerrorconsecutiveDmaxDhalf

54.0C.03

DhalfWarningYellow

CalibrationerrorconsecutiveDmaxDhalf

1. Checkthesuppliesstatuspage.Iftheseeventsoccurwhenacartridgeisloworverylowthendisregard.Loworverylowcartridgesmay
notproducesufficientdensityfortheDhalforCPRmarksduringcalibration.
2. Ifnocartridgeisatloworverylow,thencleanthedensitysensorassemblybyopeningthenclosingthefrontdoor.
3. Performafullcalibration.Iftheissuepersists,replacethedensitysensorassembly.
54.0F.00,54.0F.01,54.0F.02,54.0F.03
54.0F.00 CPRSensoroutofrangeYellow

CalibrationErrorColorPlaneRegistration

54.0F.01 CPRSensoroutofrangeBlack

CalibrationErrorColorPlaneRegistration

54.0F.02 CPRSensoroutofrangeCyan

CalibrationErrorColorPlaneRegistration

54.0F.03 CPRSensoroutofrangeMagenta

CalibrationErrorColorPlaneRegistration

1. Checkthesuppliesstatuspage.Iftheseeventsoccurwhenacartridgeisloworverylowthendisregard.Loworverylowcartridgesmay
notproducesufficientdensityfortheDhalforCPRmarksduringcalibration.
2. Ifnocartridgeisatloworverylow,thencleanthedensitysensorassemblybyopeningthenclosingthefrontdoor.
3. Performafullcalibration.Iftheissuepersists,replacethedensitysensorassembly.
54.0X.0Bor54.0X.0C
DensitysensoroutofrangeerrororDhalfcalibrationfailure
X=0black,X=1cyan,X=2magenta,X=3yellow
1.
2.
3.
4.

Checkthesuppliesstatuspagetomakesurethetonercartridgesarenotpasttheirusefullife.
ChecktheITBfordamage.Ifdamaged,replaceITBAssembly(readbeforereplacement)
MakesuretheCPRsensorisnotcontaminatedwithtonerorpaperdust.Cleanthesensorwithcompressedairandsoftbrush.
Iferrorpersists,replacetheregistrationsensorassembly.

54.0X.0Dor54.0X.0E
OpticalmemoryelementabnormalorCPRsensoroutofrange
X=0black,X=1cyan,X=2magenta,X=3yellow
1. Checkthesuppliesstatuspagetomakesurethetonercartridgesarenotpasttheirusefullife.

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2. ChecktheITBfordamage.IfneededreplaceITBAssembly(readbeforereplacement)
3. MakesuretheCPRsensorisnotcontaminatedwithtonerorpaperdust.Cleanthesensorwithcompressedairandsoftbrush.
4. Iferrorpersists,replacetheregistrationsensorassembly.
54.0X.0Bor54.0X.0C
DensitysensoroutofrangeerrororDhalfcalibrationfailure
X=0black,X=1cyan,X=2magenta,X=3yellow
1.
2.
3.
4.

Checkthesuppliesstatuspagetomakesurethetonercartridgesarenotpasttheirusefullife.
ChecktheITBfordamage.IfneededreplaceITBAssembly(readbeforereplacement)
MakesuretheCPRsensorisnotcontaminatedwithtonerorpaperdust.Cleanthesensorwithcompressedairandsoftbrush.
Iferrorpersists,replacetheregistrationsensorassembly.

54.0X.0Dor54.0X.0E
OpticalmemoryelementabnormalorCPRsensoroutofrange
X=0black,X=1cyan,X=2magenta,X=3yellow
1.
2.
3.
4.

Checkthesuppliesstatuspagetomakesurethetonercartridgesarenotpasttheirusefullife.
ChecktheITBfordamage.Ifneeded,replaceITBAssembly(readbeforereplacement)
MakesuretheCPRsensorisnotcontaminatedwithtonerorpaperdust.Cleanthesensorwithcompressedairandsoftbrush.
Iferrorpersists,replacetheregistrationsensorassembly.

54.05.07
BlackDrumPhaseSensorOutOfRange
1.
2.
3.
4.
5.
6.

Followthemessagesonthecontrolpanel.
Tocontinueturnofthenontheprinter
Iferrorpersists,seeifcustomerhasadifferentBlackCartridgeandswapoutCartridge.
If2ndcartridgeisnotavailableuseDisablecartridgechecktotest.
IftheerrorisresolvedbycartridgeswaporCartridgecheck,replacetheCartridge.
Iferrorisstillpresent,elevatethecaseusingtheStandardrepairprocess.

54.06.07
CyanDrumPhaseSensorOutOfRange
1.
2.
3.
4.
5.
6.

Followthemessagesonthecontrolpanel.
Tocontinueturnofthenontheprinter
Iferrorpersists,seeifcustomerhasadifferentCyanCartridgeandswapoutCartridge.
If2ndcartridgeisnotavailableuseDisablecartridgechecktotest.
IftheerrorisresolvedbycartridgeswaporCartridgecheck,replacetheCartridge.
Iferrorisstillpresent,elevatethecaseusingtheStandardrepairprocess.

54.07.07
MagentaDrumPhaseSensorOutOfRange
1.
2.
3.
4.
5.
6.

Followthemessagesonthecontrolpanel.
Tocontinueturnofthenontheprinter
Iferrorpersists,seeifcustomerhasadifferentmagentaCartridgeandswapoutCartridge.
If2ndcartridgeisnotavailableuseDisablecartridgechecktotest.
IftheerrorisresolvedbycartridgeswaporCartridgecheck,replacetheCartridge.
Iferrorisstillpresent,elevatethecaseusingtheStandardrepairprocess.

54.05.07
YellowDrumPhaseSensorOutOfRange
1.
2.
3.
4.
5.
6.

Followthemessagesonthecontrolpanel.
Tocontinueturnofthenontheprinter
Iferrorpersists,seeifcustomerhasadifferentYellowCartridgeandswapoutCartridge.
If2ndcartridgeisnotavailableuseDisablecartridgechecktotest.
IftheerrorisresolvedbycartridgeswaporCartridgecheck,replacetheCartridge.
Iferrorisstillpresent,elevatethecaseusingtheStandardrepairprocess.

55.00.YYDCcontrollererrorTocontinue,turnoffthenon
Description
DCcontrollerPCAerror
55.00.01(eventcode)
DCcontrollermemoryerror
55.00.02(eventcode)
DCcontrollernoengineresponse
55.00.07(eventcode)
DCcontrollercommunicationstimeout
Recommendedaction
Turntheproductoff,andthenon.
Iftheerrorpersists,replacetheDCcontrollerPCA.
55.0X.YYDCcontrollererrorTocontinue,turnoffthenon
Description
DCcontrollerPCAerror
55.01.06(eventcode)
NVRAMmemorydataerrorwarning
55.02.06(eventcode)
NVRAMmemoryaccesserrorwarning
Recommendedaction
Turntheproductoff,andthenon.
Iftheerrorpersists,replacetheDCcontrollerPCA.
56.00.YYErrorTocontinue,turnoffthenon
Description
Optionalpapertraycommunicationerror
Recommendedaction

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Turntheproductoff,andthenon.
Iftheerrorpersists,reseattheoptionalpapertray(1x500sheetfeeder).
Checktheinputconnectorsfordamage.Ifaconnectorisdamaged,replacetheconnector.
57.00.0YErrorTocontinue,turnoffthenon
Description
Fanerror
Recommendedaction
IftherehasbeenpreviousserviceinthisareaofthemachinebesuretocheckthatallmotorandPCAconnectorsareproperlyand
securelyconnected,oftentheseerrorsarecausedbylooseordisconnectedconnectorsfromapreviousserviceevent.
57.00.01
Powersupplyfan(FM1)failure
1. Turntheproductoff,andthenon.Listenforfannoiseattherightrearcorneroftheproduct.Ifnonoiseisheard,replacethepower
supplyfan(FM1).
2. Ifthisparthasbeenremovedorreplaced,checktheconnector(J119)ontheDCcontrollerPCA.
3. Measurethevoltagebetweentheconnectors(J1191andJ1193)ontheDCcontrollerPCAimmediatelyaftertheproductpoweris
turnedon.Ifthevoltagechangesfrom0VDCtoapproximately24VDC,replacethefan(FM1).
57.00.02
Cartridgefan(FM2)failure
1. Turntheproductoff,andthenon.Listenforfannoiseattheleftsideoftheproduct.Ifnonoiseisheard,replacethecartridgefan(FM2).
2. Ifthisparthasbeenremovedorreplaced,checktheconnector(J26)onthecartridgefan,connector(J262)onthehighvoltagepower
supply(lower),andtheconnector(J114)ontheDCcontroller.
3. Measurethevoltagebetweentheconnectors(J2621andJ2623)onthehighvoltagepowersupply(lower)immediatelyaftertheproduct
poweristurnedon.Ifthevoltagechangesfrom0VDCtoapproximately24VDC,replacethefan(FM2).
FansFM2andFM3canbeswappedtohelpisolatetheissue.
4. Itisrareandunlikelybutintheeventconnectionsaregood,theFan2hasbeenreplacedandtheerrorstillpersists,theHVPSDmay
bedamaged,replaceit(HPPart#:RM18087000CN).
57.00.03
Deliveryfan(FM3)failure
1. Turntheproductoff,andthenon.Listenforfannoiseattheleftsideoftheproduct.Ifnonoiseisheard,replacethedeliveryfan(FM3).
2. Ifthisparthasbeenremovedorreplaced,checktheconnector(J27)onthecartridgefan,connectorJ262onthehighvoltagepower
supply(lower),andtheconnector(J114)ontheDCcontroller.
3. Measurethevoltagebetweentheconnectors(J2624andJ2626)onthehighvoltagepowersupply(lower)immediatelyaftertheproduct
poweristurnedon.Ifthevoltagechangesfrom0VDCtoapproximately24VDC,replacethefan(FM3).
FansFM2andFM3canbeswappedtohelpisolatetheissue.
4. Itisrareandunlikelybutintheeventconnectionsaregood,themotorhasbeenreplacedandtheerrorstillpersists,theHVPSDmay
bedamaged,replaceit(HPPart#:RM18087000CN).
58.00.04
Iftheprintershows58.00.04outofboxorsoonafterfirstpoweron,checkthevoltageontheproduct/serialnumberlabelontherearof
theprinterandconfirmitisconfiguredfor110v.Thiserrorcanbecausedbyplugginga220vprinterintoa110voutlet.Iftheprinterisnot
configuredfor110velevatethecaseusingyournormalelevationprocessdonotreplacethelowvoltagepowersupply.Iftheprinteris
configurefor110vcontinuewiththerecommendedactionsbelow.
Description
Thelowvoltagepowersupplyisdefective.
Recommendedaction
1.
2.
3.
4.

Turntheproductoff,andthenon.
Checktheconnector(J101)ontheDCcontrollerPCAandconfirmitisproperlyandsecurelyconnected.
Iftheerrorpersists,replacethelowvoltagepowersupply.
Ifafterreplacingthelowvoltagepowersupplytheerrorpersistselevatethecasefollowingyournormalelevationprocess.

59.00.YYErrorTocontinue,turnoffthenon
Description
Printingerror
Recommendedaction
59.00.04or59.00.05
Fusermotor(M2)startuperrororfusermotor(M2)rotationalerrorpressureroller,deliveryroller,fuserpressurization,primarytransferroller
disengagement
1. Usethefusermotor(M2)drivetestinthecomponenttesttoverifythatthefusermotorisproperlyfunctioning.Ifitisnot,replacethe
fusermotorassembly.
2. Iftheproducthasbeenserviced,checktheconnector(J15)onthefusermotorandtheconnector(J17)ontheDCcontrollerPCA.
59.00.30Error
Description
Thefusermotorexperiencedastartuperror.
Recommendedaction:
1.
2.
3.
4.

PerformthefusermotorcomponenttestintheTroubleshootingmenu.
EnsuretheconnectorJ117ontheDCcontrollerPCAisproperlyandsecurelyconnected.
Replacethefusermotor.(PartNumber:RM14983000CN).
Ifissuepersistselevatethecasefollowingyournormalelevationprocess.

59.00.40Error
Description
Thefusermotorexperiencedarotationalerror.

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Recommendedaction:
1.
2.
3.
4.

PerformthefusermotorcomponenttestintheTroubleshootingmenu.
EnsuretheconnectorJ117ontheDCcontrollerPCAisproperlyandsecurelyconnected.
Replacethefusermotor.(PartNumber:RM14983000CN).
Ifissuepersistselevatethecasefollowingyournormalelevationprocess.

59.05.50,59.06.50,59.07.50,or59.08.50Error
Description
Adrummotorhasexperiencedastartuperror.
Y=5:Black(drummotor3)(M5)(J121)
Y=6:Cyan(drummotor2)(M4)(J120)
Y=7:Magenta(drummotor1)(M3)(M4)(J120)
Y=8:Yellow(drummotor1)(M3)(J120)
Recommendedaction
1.
2.
3.
4.
5.

PerformthedrummotorscomponenttestintheDIAGNOSTICSmenu.
EnsuretheconnectorsJ120orJ121ontheDCcontrollerPCAaresecurelyandproperlyconnected.
Replacetheappropriatedrummotor.(Mainmotorassembly,PartNumber:RM18105000CN).
Iftheissuestillpersists,replacetheDCController(RM18104000CN)
Ifissuepersistselevatethecasefollowingyournormalelevationprocess.

59.05.60,59.06.60,59.07.60,or59.08.60Error
Description
Adrummotorhasexperiencedarotationalerror.
Y=5:Black(drummotor3)(M5)(J121)
Y=6:Cyan(drummotor2)(M4)(J120)
Y=7:Magenta(drummotor1)(M3)(M4)(J120)
Y=8:Yellow(drummotor1)(M3)(J120)
Recommendedaction
1.
2.
3.
4.

PerformthedrummotorscomponenttestintheDIAGNOSTICSmenu.
EnsuretheconnectorsJ120orJ121ontheDCcontrollerPCAaresecurelyandproperlyconnected.
Replacetheappropriatedrummotor.(Mainmotorassembly,PartNumber:RM18105000CN).
Ifissuepersistselevatethecasefollowingyournormalelevationprocess.

59.00.B0Cleaningmotorerror
Description
Thismessagedisplaysforoneofthefollowingreasons:
Thecleaningmotorisstuck.
Thetonercollectionunitisfull.
Thechuteatthetopofthetonercollectionunitisclogged.
Recommendedaction
Replacethetonercollectionunit.(RM14989000CN).
AfullTCUwillcausethiserroronlyifthecustomerhadselectedoverrideatout2intheReplaceSuppliesmenu.
59.00.C0Error
Description
Thedeveloperdisengagementmotorexperiencedarotationalerror.
Recommendedaction
1. PerformtheAlienationMotortestinAdministration>Troubleshooting>Diagnostictests>ComponentTestmenu.
Verifythatthecartridgesarebeingcorrectlyalienated.
2. Checkthefollowingconnectors:J25atthemotor(M10),J261,andJ251onthehighvoltagepowersupplyDPCA,andconnectorsJ138
andJ106ontheDCcontrollerPCA.
3. PerformtheManualSensorTestandobserveitemSR11.
4. Thenormalstateis0.LocatetheinlineconnectorJ70inthecablethatisconnectedtodevelopinghomepositionsensor(SR11).To
findthisconnector,removetheleftsidecoverandlookintheareabelowthesupportplate.Disconnecttheinlineconnector.Thestate
ofitemGshouldchangeto1.
5. Ifthemotorisdefective,replacemotorM10.Ifthesensorisdefective,replacethemaindriveassembly.
PartNumber:RK22415000CNDevelopmentdisengagementsteppingmotor(M10)
6. Iftheissuepersists,elevatethecasefollowingyournormalelevationprocess.
59.00.F0Error
Description
Printerbootsuptoa59.F0Errorandisunabletoprint.Thisbehaviormaybecausedbyoneofthefollowingtwoconditions:
1. Transferbeltisstuckandcannotrotate.
2. SensorSR17(primarytransferrollerdisengagement)isbad.
Recommendedaction
1. HavethecustomerreseattheITBandpowercycletheprinter.
Iftheproblempersists,anHPCertifiedTechnicianshouldbedispatchedforfurthertroubleshooting.
ThefollowingstepsshouldonlybeperformedbyanHPCertifiedTechnician.
2. InspecttheITBbytakingtheITBcompletelyoutoftheprinter.Checktoseeiftheflagrotateswhenthewhiteknobisturned.Seethe

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Figuresbelow.
3. IftheITBflagisbrokenordamaged,replacetheITBAssembly(readbeforereplacement)(PartNumber:CC46867907).Otherwise,
continuewithstep4.
4. Opentherightdooranddefeattheinterlockswitch.WiththeITBremoved,performtheITBContact/AlienationTest.ToruntheITB
Contact/AlienationTest,followthesesteps:
a.
b.
c.
d.

PresstheMenubutton.
PresstheMenubutton.
PressthedownarrowtohighlightCOMPONENTTEST,andthenpresstheOKbutton.
PressthedownarrowtohighlightITBCONTACT/ALIENATION,andthenpressOK.Duringthetest(takesabout20seconds),
observethealienationdrivehub,whichisabovethecyancartridge.Ifthealienationdrivehubdoesnotrotate,theproblemcould
bethefusermotororthefuserdriveassembly.ThefusermotorisalreadyincludedintheFuserDriveassembly.
e. Ifitcompletessuccessfully,EXITDIAGNOSTICSwillbedisplayed.PresstheOKbuttontoexitandcontinuewithnextstep.
5. TestSensorSR17.PerformtheManualSensorTest.Inordertorunthistestsuccessfully,makesuretheFuser,ITB,CyanCartridge,
andBlackcartridgeareremoved.ToruntheManualSensorTest,followthesesteps:
a. PresstheMenubutton.
b. PerformtheaManualSensortestinAdministration>Troubleshooting>Diagnostictests>ManualSensor
Testmenu.
c. ObservethestateofsensorIonthecontrolpanel.Thenormalstateis0.
d. LocateSR17throughtherightsideoftheprinter.Itisattachedtotheframeoftheprinterjustabovewheretheendoftheblack
cartridgecomesintocontactwiththebackoftheframe.InsertapieceofpaperintotheSR17sensorbracket.Thestateofsensor
Ionthecontrolpanelshouldchangeto1.SeeFigurebelowtoconfirmlocationofSR17andplacementofpapertotestit.

e. Observethecontrolpanelforproperoperationofthesensor.IfthevalueforsensorIdoesnotchange,thesensorwillneedtobe
replaced.(Photointerrupter(SR17)WG85696000CN).
ToreplaceSR17:

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Thereisnoneedtoreplacetheentirerearpreexposureassembly(thatcontainsSR17)ifthesensorisdefective.Justorderthesensor
replacementcomponent:PartNumberWG85696000CN,Photointerrupter.Thenfollowthesestepstoreplacethesensor:
1. Turntheprinteroff.
2. Beforeproceeding,removethesesupplies:
a. BlackandCyancartridges
b. Fuser
c. ITB
Oncethesuppliesareremovedandtheunitisreadytobeworkedon,makesurethereisenoughlightinsidetheprinterto
seewhatyouaredoing.
3. LocatesensorSR17asdescribedabove.Thesensorisembeddedinasmallholder.SeetheFigurebelow.

4. Withyourlefthand,grabthesensorandtiltitbackawayfromyouuntilitpopsoutofthefrontofitsholder.Thentiltthesensortowards
youtoremoveitfromtheholder.SeetheFigurebelow.

5. Gentlypullthesensorawayfromtheattachedcabletoreleaseitfromthecable.Youmayneedasmallscrewdrivertoassistinthis
step.
6. Attachthenewsensortothecable.Youmayneedasmallscrewdrivertohelpguidethecableintothesensorconnector.Ensurethe
sensorconnectorandcableisproperlyseated.SeetheFigurebelow.

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7. Placethesensorbackintheholder,anglingthecabledendinfirst,untilitisproperlyseatedintheholder.Theapproximatetime
requiredtoreplacethissensoris15minutes.
8. Reinstallallremovedcomponentsandretest.
9. Iftheissuepersists,elevatethecasefollowingyournormalelevationprocess.
59.05.XX
Description
Adrumstartupordrumrotationalerrorhasoccurred.
XX=06Blackdrumstartuperror(M3)XX=07Blackdrumrotationalerror(M3)
XX=08Yellowdrumstartuperror(M1)XX=09Yellowdrumrotationalerror(M1)
XX=10Magentadrumstartuperror(M1)XX=11Magentadrumrotationalerror(M1)
XX=12CyandrumstartuperrorXX=13Cyandrumrotationalerror(M1)
XX=B0Residualtonerfeedmotorerror(M12)
Recommendedaction
59.05.06or59.05.07
1. Turntheproductoff,andthenon.
2. Checktheconnector(J121)ontheDCcontrollerPCA.
3. Usethemotordrivetestinthecomponenttesttoverifythatthemotorisproperlyfunctioning.Ifitisnot,replacethedrummotor(M3).
59.05.08or59.05.09
1. Turntheproductoff,andthenon.
2. Checktheconnector(J120)ontheDCcontrollerPCA.
3. Usethemotordrivetestinthecomponenttesttoverifythatthemotorisproperlyfunctioning.Ifitisnot,replacethedrummotor(M1).
59.05.10or59.05.11
1. Turntheproductoff,andthenon.
2. Checktheconnector(J120)ontheDCcontrollerPCA.
3. Usethemotordrivetestinthecomponenttesttoverifythatthemotorisproperlyfunctioning.Ifitisnot,replacethedrummotor(M1).
59.05.12or59.05.13
1. Turntheproductoff,andthenon.
2. Checktheconnector(J120)ontheDCcontrollerPCA.
3. Usethemotordrivetestinthecomponenttesttoverifythatthemotorisproperlyfunctioning.Ifitisnot,replacethedeveloping
disengagementmotor(M10).
4. UsetheManualsensortesttoverifythattheITBalienationsensor(SR17)isproperlyfunctioning.Ifitisnot,replacetheITBalienation
sensor(SR17).
59.05.B0
1. Turntheproductoff,andthenon.
2. Checktheconnector(J89)ontheresidualfeedmotor(M12),intermediateconnectors(J75andJ77),andtheconnector(J137)ontheDC
controller.
3. Usethemotordrivetestinthecomponenttesttoverifythatthemotorisproperlyfunctioning.Ifitisnot,replacethedeveloping
disengagementmotor(M12).
4. UsetheManualsensortesttoverifythattheITBalienationsensor(SR17)isproperlyfunctioning.Ifitisnot,replacetheITBalienation
sensor(SR17).
60.00.02Tray<Y>liftingerror
Description
Trayliftmotorserror
Recommendedaction
Liftermotorfailure(M7)
1.
2.
3.
4.

Turntheproductoff,andthenon.
Checktheconnector(J141)ontheDCcontrollerPCA.
Checktheconnector(J78)ontheliftermotor(M7).
UsetheCassetteliftersensor(SR9)testintheTray/Binmanualsensortesttoverifythatthesensorisproperlyfunctioning.Ifitisnot,
replacethelifterdriveassembly.
5. Iferrorpersistsafterreplacingthelifterdriveassemblyelevatethecasefollowingyournormalelevationprocedures
60.00.03Tray<Y>liftingerror
Description
Trayliftmotorserror
Recommendedaction

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Liftermotorfailure(M2)
1.
2.
3.
4.

Turntheproductoff,andthenon.
Checktheconnector(J404)onthepaperfeederPCA.
Checktheconnector(J15)ontheliftermotor(M2).
UsetheCassetteliftersensor(SR2)testintheTray/Binmanualsensortesttoverifythatthesensorisproperlyfunctioning.Ifitisnot,
replacethelifterdriveassembly.
5. Iferrorpersistsafterreplacingthelifterdriveassemblyelevatethecasefollowingyournormalelevationprocedures
61.00.01
Description
Colortablereadfailure
Recommendedaction
Turntheproductoff,andthenon.
Iftheerrorpersists,reloadthefirmware.Iftheerrorstillpersists,performafirmwareupgrade.ClickheretoaccesstheHPLaserJetEnterprise
500ColorM551PrinterSeriesFirmwareReadme.
Ifthefirmwareupgradedoesnotresolvetheproblem,replacetheharddisk.
62.00.00NosystemTocontinue,turnoffthenon
Description
Internalsystemfailure
Recommendedaction
Turntheproductoff,andthenon.
Iftheerrorpersists,reloadthefirmware.Iftheerrorstillpersists,performafirmwareupgrade.ClickheretoaccesstheHPLaserJetEnterprise
500ColorM551PrinterSeriesFirmwareReadme.
Ifthefirmwareupgradedoesnotresolvetheproblem,replacetheharddisk.
70.00.00ErrorTocontinue,turnoffthenon
Description
DCcontrollerfailure
Recommendedaction
Turntheproductoff,andthenon.
Iftheerrorpersists,replacetheDCcontroller.
81.0X.YYEmbeddedJetDirecterror
Description
EmbeddedHPJetDirectprintservercriticalerror
81.01.00(eventcode)
EIONetworkingEvent:<UVWXYZ>
81.02.00(eventcode)
WirelessNetworkingEvent:<UVWXYZ>
81.03.00(eventcode)
AccessPointWirelessNetworkingEvent:<UVWXYZ>
81.04.00(eventcode)
JetDirectInsideNetworkingEvent:<UVWXYZ>
81.06.00(eventcode)
InternalEIONetworkingEvent:<UVWXYZ>
81.07.00(eventcode)
InternalWirelessNetworkingEvent:<UVWXYZ>
81.08.00(eventcode)
InternalAccessPointWirelessNetworkingEvent:<UVWXYZ>
81.09.00(eventcode)
InternalJetDirectInsideNetworkingEvent:<UVWXYZ>
Recommendedaction
Turntheproductoff,andthenon.
Iftheerrorpersists,replacetheformatter.
89.19.5CError
Recommendedaction
Clickheretoaccessc03125893foracompletesolution.
98.00.01Corruptdatainfirmwarevolume
Description
Datacorruptionhasoccurredinthefirmwarevolume
Recommendedaction
Turntheproductoff,andthenon.
UsetheCleanDiskiteminthePrebootmenu.
Reloadthefirmware.ClickheretoaccesstheHPLaserJetEnterprise500ColorM551PrinterSeriesFirmwareReadme.
98.00.02Corruptdatainsolutionsvolume
Description
Datacorruptionhasoccurredinthesolutionsvolume
Recommendedaction
Turntheproductoff,andthenon.
UsetheCleanDiskiteminthePrebootmenu.
Reloadthefirmware.ClickheretoaccesstheHPLaserJetEnterprise500ColorM551PrinterSeriesFirmwareReadme.
98.00.03Corruptdatainconfigurationvolume
Description
Datacorruptionhasoccurredintheconfigurationvolume
Recommendedaction
Turntheproductoff,andthenon.
UsetheCleanDiskiteminthePrebootmenu.

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Reloadthefirmware.ClickheretoaccesstheHPLaserJetEnterprise500ColorM551PrinterSeriesFirmwareReadme.
98.00.04Corruptdatainjobdatavolume
Description
Datacorruptionhasoccurredinthejobdatavolume
Recommendedaction
Turntheproductoff,andthenon.
Rerunthefileerasefunction.
99.00.01Upgradenotperformedfileiscorrupt
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
CRCerrorinthefirmwareimage(badimage).
Recommendedaction
DownloadtheRFUfileandattempttheupgradeagain.
99.00.02Upgradenotperformedtimeoutduringreceive
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
I/Otimeoutwhenreadingheadernumberandsize.Indicatesaproblemwiththenetworkenvironment,notthedevice.
Recommendedaction
Themostcommoncauseisanissuewiththenetworkenvironment.Makesurethatthereisagoodconnectiontothedeviceandattemptthe
upgradeagain,orupgradeusingtheUSBwalkupport.
99.00.03Upgradenotperformederrorwritingtodisk
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
Diskerror.Mayindicateaproblemoraharddiskfailure.Itmightbenecessarytochecktheconnectiontotheharddiskorreplacethehard
disk.
Recommendedaction
1. DownloadtheRFUfileandattempttheupgradeagain.
2. Iftheerrorpersists,performtheCleanDiskprocess.YouwillthenneedtodownloadfirmwarefromthePrebootmenu.
3. Iftheerrorpersists,replacetheharddisk.
99.00.04Upgradenotperformedtimeoutduringreceive
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
I/Otimeoutwhenreadingrestofheader.
Recommendedaction
Themostcommoncauseisanissuewiththenetworkenvironment.Makesurethatthereisagoodconnectiontothedeviceandattemptthe
upgradeagain,orupgradeusingtheUSBwalkupport.
99.00.05Upgradenotperformedtimeoutduringreceive
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
I/Otimeoutwhenreadingimagedata.
Recommendedaction
Themostcommoncauseisanissuewiththenetworkenvironment.Makesurethatthereisagoodconnectiontothedeviceandattemptthe
upgradeagain,orupgradeusingtheUSBwalkupport.
99.00.06Upgradenotperformederrorreadingupgrade
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
Unexpectedreaderrorwhenreadingheadernumberandsize.
Recommendedaction
1. DownloadtheRFUfileandattempttheupgradeagain.
2. Iftheerrorpersists,replacetheharddisk.
99.00.07Upgradenotperformederrorreadingupgrade
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
Unexpectedreaderrorwhenreadingrestofheader.
Recommendedaction
1. DownloadtheRFUfileandattempttheupgradeagain.
2. Iftheerrorpersists,replacetheharddisk.
99.00.08Upgradenotperformederrorreadingupgrade
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
Unexpectedreaderrorwhenreadingimagedata.
Recommendedaction
1. DownloadtheRFUfileandattempttheupgradeagain.
2. Iftheerrorpersists,replacetheharddisk.
99.00.09Upgradecanceledbyuser
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
TheRFUwascanceledbytheuser.
Recommendedaction
ResendtheRFU.

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99.00.10Upgradecanceledbyuser
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
Jobcanceledwhenreadingheadernumberandsize.
Recommendedaction
ResendtheRFU.
99.00.11Upgradecanceledbyuser
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
Jobcanceledwhenreadingrestofheader.
Recommendedaction
ResendtheRFU.
99.00.12Upgradenotperformedthefileisinvalid
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
Headernumberis1butheadersizedoesntmatchversion1size.
Recommendedaction
DownloadtheRFUfileagain.Makesurethatyoudownloadthefileforthecorrectproductmodel.ResendtheRFU.
99.00.13Upgradenotperformedthefileisinvalid
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
Headernumberis2butheadersizedoesntmatchversion2size.
Recommendedaction
DownloadtheRFUfileagain.Makesurethatyoudownloadthefileforthecorrectproductmodel.ResendtheRFU.
99.00.14Upgradenotperformedthefileisinvalid
Description
Aremotefirmwareupgrade(RFU)wasnotperformed.
Thefileisinvalid.
Recommendedaction
DownloadtheRFUfileagain.Makesurethatyoudownloadthefileforthecorrectproductmodel.ResendtheRFU.
99.00.2X
Description
99.00.20(eventlog)
Thebundleisnotforthisproduct
99.00.21(eventlog)
Thebundleisnotsignedwiththecorrectsignature,orthesignatureisinvalid
99.00.22(eventlog)
Thebundleheaderversionisnotsupportedbythisfirmware
99.00.23(eventlog)
Thepackageheaderversionisnotsupportedbythisfirmware
99.00.24(eventlog)
Theformatofthebundleisinvalid
99.00.25(eventlog)
Theformatofthepackageisinvalid
99.00.26(eventlog)
ACRC32checkdidnotpass
99.00.27(eventlog)
AnI/Oerroroccurredwhiledownloadingthebundle
Recommendedaction
DownloadthecorrectfirmwarefilefromHPwebsite,andthenresendthefirmwareupgrade.ClickheretoaccesstheHPLaserJetEnterprise
500ColorM551PrinterSeriesFirmwareReadme.
99.00.27only:Turntheproductoff,andthenonagain.Resendthefirmwareupgrade.Iftheerrorpersists,trythesendingtheupgradeby
anothermethod(USBorEmbeddedWebServer).
99.09.XXErrors
READFIRST!DONOTreplacetheformatterboardforANY99.09.XXerrors.
Ifaharddiskreplacementisrecommendedusethesepart#'s:
Product
M551

PartDescription
Diskdrivereplacementkit(U.S.governmentonly)

HPPart#
CF08367902

Findyourspecific99.09.XXerrorbelowandfollowthetroubleshooting.
ForinstructionsonaccessingthePrebootmenu,seethisdocument:HPLaserJetEnterprise500colorM551Prebootmenuoptions(33K)(ID:
emr_nac03071546).
99.09.60Unsupporteddisk
Description
Prebootmenuerror.
Theharddiskcurrentlyinstalledisnotrecognizedorsupportedbytheproduct.
Recommendedaction
DoNOTreplacetheformatterboard.Checkthe99.09.XXHeaderforharddiskpart#'sandPrebootmenuinstructrionsifneeded.
Installthecorrectharddiskforthisproduct.
99.09.61Unsupporteddisk
Description
Prebootmenuerror.

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Theinstalleddiskisinstalledinaproductconfiguredforaencryptedharddisk.
Recommendedaction
DoNOTreplacetheformatterboard.Checkthe99.09.XXHeaderforharddiskpart#'sandPrebootmenuinstructrionsifneeded.
AccessthePrebootmenuandthenselectLockDisktolockthedisk.
99.09.62Unknowndisk
Description
Prebootmenuerror.
Theinstalleddiskwaspreviouslylockedinanotherproduct.
Recommendedaction
DoNOTreplacetheformatterboard.Checkthe99.09.XXHeaderforharddiskpart#'sandPrebootmenuinstructrionsifneeded.
ClickheretoviewthedocumenttitledHPColorLaserJetCM4540mfp,CP5525,M551,LaserJetM4555mfp,M601,M602andM603
Printers99.09.XXErrors(HotTopic)
InstallanewdiskorusethePrebootmenutounlockthisdisk.Ifthediskistobereusedinadifferentproduct,executetheClean
DiskprocedurefromthePrebootmenu,thenreloadfirmwareandlockthedisk.ClickheretoaccesstheHPLaserJetEnterprise500
ColorM551PrinterSeriesFirmwareReadme.
99.09.63Incorrectdisk
Description
Aneworblankdiskhasbeeninstalledinadevicewhichpreviouslyhadanencrypteddisk.
Recommendedaction
DoNOTreplacetheformatterboard.Checkthe99.09.XXHeaderforharddiskpart#'sandPrebootmenuinstructrionsifneeded.
ClickheretoviewthedocumenttitledHPColorLaserJetCM4540mfp,CP5525,M551,LaserJetM4555mfp,M601,M602andM603
Printers99.09.XXErrors(HotTopic)
Followtheproceduretoloadfirmwareonanewharddiskandthenlockittothisproduct.ClickheretoaccesstheHPLaserJetEnterprise
500ColorM551PrinterSeriesFirmwareReadme.
99.09.64Diskmalfunction
Description
Afatalharddiskfailurehasoccurred.
Recommendedaction
DoNOTreplacetheformatterboard.Checkthe99.09.XXHeaderforharddiskpart#'sandPrebootmenuinstructrionsifneeded.
ReplacetheSSD(SolidStatedrive).
99.09.65Diskdataerror
Description
Diskdatacorruptionhasoccurred.
Recommendedaction
DoNOTreplacetheformatterboard.Checkthe99.09.XXHeaderforharddiskpart#'sandPrebootmenuinstructrionsifneeded.
ExecutetheCleanDiskprocedurefromthePrebootmenu,andthenresendtheRFU.
99.09.66Nodiskdatainstalled
Description
Adiskdriveisnotinstalledintheproduct.
Recommendedaction
DoNOTreplacetheformatterboard.Checkthe99.09.XXHeaderforharddiskpart#'sandPrebootmenuinstructrionsifneeded.
ClickheretoviewthedocumenttitledHPColorLaserJetCM4540mfp,CP5525,M551,LaserJetM4555mfp,M601,M602andM603
Printers99.09.XXErrors(HotTopic)
InstallacompatibleSSD(SolidStatedrive)OrHarddrive.
99.09.66(outofboxerror)
Recommendedaction
DoNOTreplacetheformatterboard.Checkthe99.09.XXHeaderforharddiskpart#'sandPrebootmenuinstructrionsifneeded.
Clickheretoaccessthecompletesolutionatc03125935.
99.09.67Diskisnotbootablepleasedownloadfirmware
Description
Theproducthasanonsecuredisk(solidstatedisk)installedasthebootdisk,andithasbeenreplacedwithanewservicepart.Anew
firmwareimageneedstobedownloadedtothedevice.ClickheretoaccesstheHPLaserJetEnterprise500ColorM551PrinterSeries
FirmwareReadme.
Recommendedaction
DoNOTreplacetheformatterboard.Checkthe99.09.XXHeaderforharddiskpart#'sandPrebootmenuinstructrionsifneeded.
ClickheretoviewthedocumenttitledHPColorLaserJetCM4540mfp,CP5525,M551,LaserJetM4555mfp,M601,M602andM603
Printers99.09.XXErrors(HotTopic)
1. PressanykeytocontinuetothemainPrebootmenu.
2. PresstheHelpbuttontoseethehelptextfortheerror.
3. SelecttheAdministrationmenu.
IfthereisapasswordassignedtotheAdministrator,aprompttoenterthepassworddisplays.
4. SelecttheDownloaditem.
5. Theusercannowdownloadanewfirmwarebundletotheproduct.
99.09.67errorseenoncontrolpanelafteranupgrade
Description
A99.09.67errormaybeseenonthecontrolpanelwhenupgradingtoFutureSmart2SP2forthisproduct.
DoNOTreplacetheformatterboard.Checkthe99.09.XXHeaderforharddiskpart#'sandPrebootmenuinstructrionsifneeded.
Workaround:
Turnthepoweroffandbackonandthefirmwarewillupgrade
Cause:
Thisissuewillbeseenwiththefirmwarethatwasprovidedbyftpforthisrelease.Itmaynotworkproperlywithenginesthathavethenew

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8gigSSD.Youwillnotseethiswiththe4gigSSD.ThisSSDiscurrentlyinveryfewproductssoexposuretothisissueisextremelylow.
99.XX.YY
Description
Firmwareinstallationerror
Recommendedaction
Reloadthefirmware.ClickheretoaccesstheHPLaserJetEnterprise500ColorM551PrinterSeriesFirmwareReadme.
<Binname>FullRemoveallpaperfrombin
Description
Thespecifiedoutputbinisfull.
Recommendedaction
Emptythebintocontinueprinting.
<Supply>almostfull
Description
TonerCollectionbottleisalmostfull.
10.31.60(eventcode)
Tonercollectionunit
Recommendedaction
Replacethetonercollectionunit
<Supply>lowORSupplieslow
Description
Theproductindicateswhenasupplylevel,ormorethanonesupply,islow.Actualprintcartridgelifemightvary.Youdonotneedtoreplace
theprintcartridgeatthistimeunlessprintqualityisnolongeracceptable.
Whenmultiplesuppliesarelow,morethanoneeventcodeisrecorded.
10.00.60(eventcode)
Blackprintcartridge
10.01.60(eventcode)
Cyanprintcartridge
10.02.60(eventcode)
Magentaprintcartridge
10.03.60(eventcode)
Yellowprintcartridge
10.23.60(eventcode)
FuserKit
10.22.60(eventcode)
Transferkit
Recommendedaction
Ifprintqualityisnolongeracceptable,replacethesupply.
HPrecommendsthatthecustomerhaveareplacementsupplyavailabletoinstallwhenprintqualityisnolongeracceptable.
WhenanHPsupplyhasreacheditsapproximatedendoflife,theHPPremiumProtectionWarrantyends.
<Supply>verylowORSuppliesverylow
Description
Theproductindicateswhenasupplylevel,ormorethanonesupply,isverylow.Actualprintcartridgelifemightvary.Youdonotneedto
replacetheprintcartridgeatthistimeunlessprintqualityisnolongeracceptable.
Whenmultiplesuppliesarelow,morethanoneeventcodeisrecorded.
10.00.70(eventcode)
Blackprintcartridge
10.01.70(eventcode)
Cyanprintcartridge
10.02.70(eventcode)
Magentaprintcartridge
10.03.70(eventcode)
Yellowprintcartridge
10.23.70(eventcode)
FuserKit
10.22.70(eventcode)
Transferkit
Recommendedaction
Ifprintqualityisnolongeracceptable,replacethesupply.
Fuserassembly(readbeforereplacement)
ITBAssembly(readbeforereplacement)
HPrecommendsthatthecustomerhaveareplacementsupplyavailabletoinstallwhenprintqualityisnolongeracceptable.
WhenanHPsupplyhasreacheditsapproximatedendoflife,theHPPremiumProtectionWarrantyends.
<TrayX>lifting
Description
Theproductisintheprocessofliftingpaperintheindicatedtray.
X=2
Tray2
X=3
Tray3
Recommendedaction
Noactionnecessary.

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[FileSystem]devicefailureToclear,pressOK
Description
Thespecifieddevicehasfailed.
Recommendedaction
PresstheOKbuttontocleartheerror.
[FileSystem]fileoperationfailedToclear,pressOK
Description
APJLfilesystemcommandattemptedtoperformanillogicaloperation.
Recommendedaction
PresstheOKbuttontocleartheerror.
[FileSystem]filesystemisfullToclear,pressOK
Description
APJLfilesystemcommandcouldnotstoresomethingonthefilesystembecausethefilesystemwasfull.
Recommendedaction
PresstheOKbuttontocleartheerror.
[FileSystem]isnotinitialized
Description
Thisfilestoragecomponentmustbeinitializedbeforeuse.
Recommendedaction
UsetheHPEmbeddedWebServerorHPWebJetadmintoinitializethefilesystem.
[FileSystem]iswriteprotected
Description
Thefilesystemdeviceisprotectedandnonewfilescanbewrittentoit.
Recommendedaction
PresstheOKbuttontocleartheerror.
Acceptbadsignature
Description
Theproductisperformingaremotefirmwareupgrade,andthecodesignatureisinvalid.
Recommendedaction
Downloadthecorrectfirmwareupgradefileforthisproduct,andthenreinstalltheupgrade.Seetheproductuserguideformoreinformation.
ClickheretoaccesstheHPLaserJetEnterprise500ColorM551PrinterSeriesFirmwareReadme.
Badoptionaltrayconnection
Description
Theoptionaltrayisnotconnected,notconnectedcorrectly,oraconnectionisnotworkingcorrectly.
Recommendedaction
1.
2.
3.
4.

Turntheproductoff.
Removeandthenreinstalltheoptionaltray.
Reconnectconnectorsforthetray.
Iftheproblemcontinues,replacetheconnectorforthetray.

Calibrationresetpending
Description
Acalibrationresetoccurswhenalljobsareprocessed.
Recommendedaction
Tobegintheresetsooner,cancelalljobsbypressingtheStopbutton .
Canceling
Description
Theproductiscancelingthecurrentjob.
Recommendedaction
Noactionisnecessary.
Canceling...<jobname>
Description
Theproductiscancelingthecurrentjob<jobname>.
Recommendedaction
Noactionisnecessary.
Checkingengine
Description
Theproductisconductinganinternaltest.
Recommendedaction
Noactionisnecessary.
Checkingpaperpath
Description
Theproductischeckingforpossiblepaperjams.
Recommendedaction
Noactionisnecessary.
ChosenpersonalitynotavailableTocontinue,pressOK
Description
Aprintjobrequestedaproductlanguage(personality)thatisnotavailableforthisproduct.Thejobwillnotprintandwillbeclearedfrom
memory.
Recommendedaction

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Printthejobbyusingaprintdriverforadifferentlanguage,oraddtherequestedlanguagetotheproduct(ifpossible).Toseealistofavailable
personalities,printaconfigurationpage.
Cleaningdonotgrabpaper
Description
Theproductisperforminganautomaticcleaningcycle.Printingwillcontinueafterthecleaningiscomplete.
Recommendedaction
Noactionisnecessary.
Cleaning...
Description
Theproductisperforminganautomaticcleaningcycle.Printingwillcontinueafterthecleaningiscomplete.
Recommendedaction
Noactionisnecessary.
Clearingeventlog
Description
Thismessageisdisplayedwhiletheeventlogiscleared.Theproductexitsthemenuswhentheeventloghasbeencleared.
Recommendedaction
Noactionisnecessary.
Clearingpaperpath
Description
Theproductisattemptingtoejectjammedpaper.
Recommendedaction
Checkprogressatthebottomofthedisplay.
Closefrontdoor
Description
Thefrontdooroftheproductisopen.
Recommendedaction
Closethedoor.
Usetheswitchtestinthemanualsensortesttoverifythatthefrontdoorswitchisproperlyfunctioning.Iftheswitchfailsthetest,replacethe
switch.
Checkthesensorflagonthefrontdoorassembly.Ifitisdamaged,replacethefrontdoorassembly.
Iftheproducthasbeenrecentlyserviced,checktheconnector(j62)onthe24Vinterlockswitchandtheconnectors(J61,J100,andJ118)on
theDCcontrollerPCA.
Closelowerrightdoor
Description
The1x500sheetoptionalpaperfeederrightdoorisopen.
Recommendedaction
Open,andthenclosethedoor.
Usetherightdoorswitch(SW1)testintheTray/Binmanualsensortesttoverifythattheswitchisproperlyfunctioning.Iftheswitchfailsthe
test,replacetheswitch.
Checkthesensorflagontherightdoorassembly.Ifitisdamaged,replacethelowerrightdoorassembly.
Closeupperrightdoor
Description
Themessageappearseventhoughthe1x500sheetoptionalpaperfeederrightdoorisclosed.
Recommendedaction
open,andthenclosethedoor.
Checktheconnector(J62)onthe24Vinterlockswitch(SW2)andtheconnectors(J61,J100,andJ118)ontheDCcontroller.
Checkthesensorflagontheupperrightdoorassembly.Ifitisdamaged,replacetheupperrightdoorassembly.
Creatingcleaningpage
Description
Acleaningpageisbeinggenerated.
Recommendedaction
Noactionisnecessary.
DatareceivedToprintlastpage,pressOK
Description
Theproductiswaitingforthecommandtoprintthelastpage.
Recommendedaction
PresstheOKbuttontoprintthelastpageofthejob.
EIO<X>diskinitializing
Description
ThespecifiedEIOdiskdeviceisinitializing.
Recommendedaction
Noactionisnecessary.
Eventlogisempty
Description
Noproducteventsareinthelog.
Recommendedaction
Noactionisnecessary.
Expecteddrivemissing
Description
Theproductcannotfindtheencryptedharddrive.

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Recommendedaction
Installtheencryptedharddrive.
HPSecureHardDrivedisabled
Description
Thedrivehasbeenencryptedforanotherproduct.
Recommendedaction
RemovethedriveorusetheEmbeddedWebServerformoreinformation.
Incompatible<supply>
Description
Theindicatedsupply<<supply>isnotcompatiblewiththisproduct.
10.00.35(eventcode)
Blackprintcartridge
10.01.35(eventcode)
Cyanprintcartridge
10.02.35(eventcode)
Magentaprintcartridge
10.03.35(eventcode)
Yellowprintcartridge
Fuserkit
10.23.35(eventcode)
Recommendedaction
Replacethesupplywithonethatisdesignedforthisproduct.
Incompatiblesupplies
Description
Printcartridgesorothersupplyitemsareinstalledthatwerenotdesignedforthisproduct.Theproductcannotprintwiththesesupplies
installed.
Eventcodesaresupplyspecific.
Recommendedaction
PresstheOKbuttontoidentifytheincompatiblesupplies.
Replacethesupplieswiththosethataredesignedforthisproduct.
Install<supply>
Description
Asupplyitemiseithernotinstalledorinstalledincorrectly.
Blackcartridge
10.00.15(eventcode)
Cyancartridge
10.10.15(eventcode)
Magentacartridge
10.02.15(eventcode)
Yellowcartridge
10.03.15(eventcode)
Fuserkit
10.23.15(eventcode)
Recommendedaction
Installthesupplyitemormakesurethattheinstalledsupplyitemisfullyseated.
Install<supply>Closereardoor
Description
Thetonercollectionunithasbeenremovedorhasbeeninstalledincorrectly.
Tonercollectionunit
10.31.15(eventcode)
Recommendedaction
Replaceorreinstallthetonercollectionunitcorrectlytocontinueprinting.
InstallFuserUnit
Description
Thefuserhasbeenremovedorinstalledincorrectly.
Recommendedaction
Thefusercanbehotwhiletheproductisinuse.Waitforthefusertocoolbeforehandlingit.
1. Opentherightdoor.
2. Installoradjustthefuser.
3. Closetherightdoor.
Installsupplies
Description
Morethanonesupplyismissingorisinstalledincorrectly.
Recommendedaction
PresstheOKbuttontoidentifythesuppliesthatneedtobereplaced.
PresstheOKbuttonasecondtimeformoreinformationaboutthespecificsupply.
Insertthesupplyormakesureitiscorrectlyinstalledandfullyseated.
InstallTransferUnit
Description
Thetransferunitiseithernotinstalledornotinstalledcorrectly.
Recommendedaction

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1. Opentherightdoor.
2. InstalltheITB.
IftheITBisalreadyinstalled,removeit,andthenreinstalltheITB.
3. Closetherightdoor.
4. Iftheerrorpersists,usetheITBalienationsensor(SR17)inthemanualsensortesttoverifythatthesensorisproperlyfunctioning.Ifit
isnot,replacetheITB.
5. Iftheerrorpersists,usetheITBalienationtestinthecomponenttesttoverifythattheITBalienationmechanismisproperlyfunctioning.
Ifitisnot,replacetheITB.
Internaldisknotfunctional
Description
Theinternalharddriveisnotcorrectlyfunctioning.
Recommendedaction
Turntheproductoff,andthenreinstalltheharddrive.
Iftheerrorpersists,replacetheinternalharddrive.
Internaldiskspinningup
Description
Internaldiskdeviceisspinningupitsplatter.Jobsthatrequirediskaccessmustwait.
Recommendedaction
Noactionisnecessary.
LoadTray<X>:[Type],[Size]
Description
Thismessageappearseventhoughthereismedialoadedinthetray.
Recommendedaction
UsethecassettemediapresentsensortestintheTray/binmanualsensortesttoverifythatthesensoriscorrectlyfunctioning.
Makesurethatthesensorflagonthemediapresencesensorisnotdamagedandmovesfreely.
Reconnectthecorrespondingconnector:
MPtray:connector(J85,J90)ontheMPtraymediaoutsensorandtheconnector(J107)ontheDCcontrollerPCA.
Printercassette:connectors(J6)onthecassettemediaoutsensorandtheconnector(J131)ontheDCcontrollerPCA.
1X500sheetpaperfeedercassette:connector(J55D)onthepaperfeedercassettemediaoutsensorandtheconnector(J106)onthe
paperfeedercontrollerPCA.
LoadTray<X>:[Type],[Size]Touseanothertray,pressOK
Description
Thismessageappearswhentheindicatedtrayisselectedbutisnotloaded,andotherpapertraysareavailableforuse.Italsoappearswhen
thetrayisconfiguredforadifferentpapertypeorsizethantheprintjobrequires.
Recommendedaction
Loadthecorrectpaperinthetray.
Ifprompted,confirmthesizeandtypeofpaperloaded.
Otherwise,presstheOKbuttontoselectanothertray.
ManuallyfeedoutputstackThenpressOKtoprintsecondsides
Description
Theproducthasprintedthefirstsideofamanualduplexjobandiswaitingfortheusertoinserttheoutputstacktoprintthesecondside.
Recommendedaction
1.
2.
3.
4.

Maintainingthesameorientation,removepagesfromtheoutputbin.
Flipdocumentprintedsideup.
LoaddocumentinTray1.
PresstheOKbuttontoprintthesecondsideofthejob.

Manuallyfeed:[Type],[Size]
Description
Thismessageappearswhenmanualfeedisselected,Tray1isnotloaded,andothertraysareempty.
Recommendedaction
Loadtraywithrequestedpaper.
Ifpaperisalreadyintray,presstheHelpbuttontoexitthemessageandthenpresstheOKbuttontoprint.
Touseanothertray,clearpaperfromTray1,presstheHelpbuttontoexitthemessageandthenpresstheOKbutton.
Manuallyfeed:[Type],[Size]Touseanothertray,pressOK
Description
Thismessageappearswhenmanualfeedisselected,Tray1isnotloaded,andothertraysareavailable.
Recommendedaction
Loadtraywithrequestedpaper.
Ifpaperisalreadyintray,presstheHelpbuttontoexitthemessageandthenpresstheOKbuttontoprint.
Touseanothertray,clearpaperfromTray1,presstheHelpbuttontoexitthemessageandthenpresstheOKbutton.
Movingsolenoid
Description
Thesolenoidismovingaspartofacomponenttest.
Recommendedaction
Toexitpress
Movingsolenoidandmotor
Description
Thesolenoidandamotoraremovingaspartofacomponenttest.
Recommendedaction
Toexitpress

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Nojobtocancel
Description
Youhavepressedthestopbuttonbuttheproductisnotactivelyprocessinganyjobs.
Recommendedaction
Noactionnecessary.
Paused
Description
Theproductispaused,andtherearenoerrormessagespendingatthedisplay.TheI/Ocontinuesreceivingdatauntilmemoryisfull.
Recommendedaction
PresstheStopbutton.
PerformingColorBandTest...
Description
Acolorbandtestisbeingperformed.
Recommendedaction
Noactionnecessary.
PerformingPaperPathTest...
Description
Apaperpathtestisbeingperformed.
Recommendedaction
Noactionnecessary.
Pleasewait...
Description
Theproductisintheprocessofclearingdata.
Recommendedaction
Noactionnecessary.
PrintingCMYKsamples...
Description
TheproductisprintingtheCMYKSamplepages.
Recommendedaction
Noactionnecessary.
PrintingColorUsageLog...
Description
TheproductisprintingtheColorUsagelog.
Recommendedaction
Noactionnecessary.
PrintingConfiguration...
Description
TheproductisprintingtheConfigurationpage.
Recommendedaction
Noactionnecessary.
PrintingDemoPage...
Description
TheproductisprintingtheDemopage.
Recommendedaction
Noactionnecessary.
PrintingDiagnosticsPage...
Description
TheproductisprintingtheDiagnosticspage.
Recommendedaction
Noactionnecessary.
PrintingEngineTest...
Description
Theproductisprintinganenginetestpage.
Recommendedaction
Noactionnecessary.
PrintingEventLog...
Description
TheproductisprintingtheEventLogpage.
Recommendedaction
Noactionnecessary.
PrintingFileDirectory...
Description
TheproductisprintingtheFileDirectorypages.
Recommendedaction
Noactionnecessary.
PrintingFontList...
Description
TheproductisprintingtheFontListpages.
Recommendedaction

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Noactionnecessary.
PrintingFuserTestPage...
Description
TheproductisprintingtheFuserTestpage.
Recommendedaction
Noactionnecessary.
PrintingHelpPage...
Description
TheproductisprintingtheHelppage.
Recommendedaction
Noactionnecessary.
PrintingMenuMap...
Description
TheproductisprintingtheMenuMappages.
Recommendedaction
Noactionnecessary.
PrintingPQTroubleshooting...
Description
TheproductisprintingthePQTroubleshootingpages.
Recommendedaction
Noactionnecessary.
PrintingRegistrationPage...
Description
TheproductisprintingtheRegistrationpages.
Recommendedaction
Noactionnecessary.
PrintingRGBSamples...
Description
TheproductisprintingtheRGBSamplepages.
Recommendedaction
Noactionnecessary.
Printingstopped
Description
TimehasexpiredonthePrint/Stoptest.
Recommendedaction
PresstheOKbuttontocontinue.
PrintingSuppliesStatusPage...
Description
TheproductisprintingtheSuppliesStatuspage.
Recommendedaction
Noactionnecessary.
PrintingUsagePage...
Description
TheproductisprintingtheUsagepage.
Recommendedaction
Noactionnecessary.
ProcessingduplexjobDonotgrabpaperuntiljobcompletes
Description
Papertemporarilycomesintotheoutputbinwhileprintingaduplexjob.
Donotgrabpaperasittemporarilycomesintotheoutputbin.Themessagedisappearswhenthejobisfinished.
Recommendedaction
Noactionnecessary.
Processingjobfromtray<X>...Donotgrabpaperuntiljobcompletes
Description
Theproductisactivelyprocessingajobfromthedesignatedtray.
Recommendedaction
Noactionnecessary.
Processing...
Description
Theproductiscurrentlyprocessingajobbutisnotyetpickingpages.Whenpapermotionbegins,thismessageisreplacedbyamessagethat
indicatesthetraythejobisusing.
Recommendedaction
Noactionnecessary.
Processing...copy<X>of<Y>
Description
Theproductiscurrentlyprocessingorprintingcollatedcopies.Themessageindicatesthatcopynumber<X>oftotalcopies<Y>iscurrently
beingprocessed.

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Recommendedaction
Noactionnecessary.
Ready
Description
Theproductisonlineandreadyfordata.Nostatusorproductattendancemessagesarependingatthedisplay.
Recommendedaction
Noactionnecessary.
Ready<IPAddress>
Description
Theproductisonlineandreadyfordata.Nostatusorproductattendancemessagesarependingatthedisplay.TheproductIPaddress
displays.
Recommendedaction
Noactionnecessary.
Removeallprintcartridges
Description
Theproductistestingthetransferunitassembly.
Recommendedaction
Toperformthetest,removealltheprintcartridges.Tocancelthetest,presstheStopbutton .
Toexitpress
Removeatleastoneprintcartridge
Description
Theproductistestingtheprintcartridgemotor.
Recommendedaction
Toperformthetest,removeatleastoneprintcartridge.Tocancelthetest,presstheStopbutton .
Toexitpress
RemoveshippinglockfromTray2
Description
TheTray2shippinglockwasnotremovedbeforeyouturnedtheproducton.
Recommendedaction
OpenTray2,andthenremovetheshippinglock.
Replace<supply>
Description
Thisalertappearsonlyiftheproductisconfiguredtostopwhenasupplyreachestheverylowthreshold.Theproductindicateswhenasupply
levelisatitsestimatedendoflife.Theactualliferemainingmightbedifferentthanestimated.
Thesupplydoesnotneedtobereplacednowunlesstheprintqualityisnolongeracceptable.
HPrecommendsthatthecustomerhaveareplacementsupplyavailabletoinstallwhenprintqualityisnolongeracceptable.
Theproductcanbeconfiguredtostopwhenthesupplylevelisverylow.Thesupplymightstillbeabletoproduceacceptableprintquality.
WhenanHPsupplyhasreacheditsapproximatedendoflife,theHPPremiumProtectionWarrantyonthatsupplyends.
10.00.70(eventcode)
Blackprintcartridge
10.01.70(eventcode)
Cyanprintcartridge
10.02.70(eventcode)
Magentaprintcartridge
10.03.70(eventcode)
Yellowprintcartridge
10.23.70(eventcode)
FuserKit
10.31.70(eventcode)
Tonercollectionunit
10.22.70(eventcode)
Transferkit
Recommendedaction
Replacethespecifiedsupply.
Or,configuretheproducttocontinueprintingbyusingtheManageSuppliesmenu.
ReplaceSupplies
Description
Thisalertappearsonlyiftheproductisconfiguredtostopwhenasuppliesreachtheverylowthreshold.Twoormoresupplieshavereached
theestimatedendoflife.Theproductindicateswhenasupplylevelisatitsestimatedendoflife.Theactualliferemainingmightbedifferent
thanestimated.
Thesupplydoesnotneedtobereplacednowunlesstheprintqualityisnolongeracceptable.
HPrecommendsthatthecustomerhaveareplacementsupplyavailabletoinstallwhenprintqualityisnolongeracceptable.
WhenanHPsupplyhasreacheditsapproximatedendoflife,theHPPremiumProtectionWarrantyonthatsupplyends.
Recordedeventcodesdependonwhichsuppliesareattheendoflife.
10.00.70(eventcode)
Blackprintcartridge
10.01.70(eventcode)
Cyanprintcartridge
10.02.70(eventcode)
Magentaprintcartridge
10.03.70(eventcode)
Yellowprintcartridge

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10.23.70(eventcode)
FuserKit
10.31.70(eventcode)
Tonercollectionunit
10.22.70(eventcode)
Transferkit
Recommendedaction
PresstheOKbuttontofindoutwhichsuppliesneedtobereplaced.
Or,configuretheproducttocontinueprintingbyusingtheManageSuppliesmenu.
Fuserassembly(readbeforereplacement)
ReplaceTonerCollectionUnit
Eventlogerrormessage
10.31.70
Description
Thisalertappearsonlyiftheproductisconfiguredtostopwhenasupplyreachestheverylowthreshold.Theproductindicateswhenasupply
levelisatitsestimatedendoflife.Theactualliferemainingmightbedifferentthanestimated.
Thesupplydoesnotneedtobereplacednowunlesstheprintqualityisnolongeracceptable.
HPrecommendsthatthecustomerhaveareplacementsupplyavailabletoinstallwhenprintqualityisnolongeracceptable.
Theproductcanbeconfiguredtostopwhenthesupplylevelisverylow.Thesupplymightstillbeabletoproduceacceptableprintquality.
Afteratonercollectionunit(TCU)hasreacheditsendoflife,theHPPremiumProtectionWarrantyonthattonercollectionunitends.
Recommendedaction
Replacethetonercollectionunit.
Ifyouwishtohavethetonercollectionunitoperatepastitsestimatedcapacity,configuretheproducttocontinueprintingbyusingtheManage
Suppliesmenu.
Thisisnotarecommendedoptionbecauseoftheriskofoverfillingthetonercollectionunit,whichcouldresultintheneedtoservicethe
product.
HPdoesnotsupportorrecommendattemptingtoemptyandreuseaTCU.
Troubleshooting:
IftheTCUisnewornewerbutthemessagedoesnotclearorreappearstoosoon,followthesestepstodeterminethecause:
1. ReseattheTCUbottle.
2. CheckiftheTCUbottleisdamagedinanyway.
3. CheckiftheTCUbottleisdirtyontheoutsideinthecircledarea(Figurebelow).Wipecleanifnecessary.

Abottlethatiscontinuallygettingdirtyontheoutsideisanindicationofanotherissue,suchasaleakingtonercartridge.Movingor
shippingtheprinterafteritsbeeninusecanalsocausetheoutsideofthebottletogetdirty.
AbottlethatisdirtyontheinsideinthecircledareaMUSTbereplaced.
4. Checkifthereisanythingblockingthesensor.ThesensorhassmalllensesonbothsidesoftheopeningintheareashownintheFigure
below.
Thesensorlensesaresmallandmayrequireaflashlighttosee.
5. Gentlycleanbothlensesofthesensorwithaqtiporpreferablywithashortblastofcannedair.

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6. Iftheissuepersists,sendanonsitetechniciantoreplacetheWasteTonerDetectSensorAssembly:HPPart#RM15696000CN.
RestoreFactorySettings
Description
Theproductisrestoringfactorysettings.
Recommendedaction
Noactionnecessary.
Restrictedfromprintingincolor
Description
Thismessagedisplayswhencolorprintingisdisabledfortheproductorwhenitisdisabledforaparticularuserorprintjob.
Recommendedaction
Toenablecolorprintingfortheproduct,changetheRestrictColorUsesettingintheManageSuppliesmenu.
Rotating<color>motor
Description
Acomponenttestisinprogress.thecomponentselectedistheindicated<color>cartridgemotor.
<color>=
Black
Cyan
Magenta
Yellow
Recommendedaction
PresstheStopbutton whenreadytostopthistest.
Toexitpress
Rotatingmotor
Description
Theproductisexecutingacomponenttestandthecomponentselectedisamotor.
Recommendedaction
PresstheStopbutton whenreadytostopthistest.
Toexitpress
SizemismatchinTray<X>
Description
Thepaperinthelistedtraydoesnotmatchthesizespecifiedforthattray.
Recommendedaction
1.
2.
3.
4.

Loadthecorrectpaper.
Verifythepaperispositionedcorrectly.
Closethetray,andthenverifythatthecontrolpanelliststhecorrectsizeandtypeforthespecifiedtray.
Ifnecessary,usethecontrolpanelmenustoreconfigurethesizeandtypesettingsforthespecifiedtray.

Sleepmodeon
Description
Theproductisinsleepmode.Pressingacontrolpanelbutton,receivingofaprintjob,oranerrorconditionclearsthismessage.
Recommendedaction
Noactionnecessary.
Suppliesinwrongpositions
Description
Twoormoreprintcartridgeslotscontainthewrongprintcartridge.

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Fromlefttoright,theprintcartridgesshouldbeinstalledinthefollowingorder:
Yellow
Magenta
Cyan
Black
Recommendedaction
Installthecorrectcartridgeineachslot.
Tray2Emptymessageisdisplayedonthecontrolpanelatfirstpoweron
Description
Thecustomerreportsatray2emptymessagewhenpoweringonthedeviceforthefirsttime.
Recommendedaction
Opentherightdoorandremovetheshippingsheet.Theshippingsheetisawhitepieceofplasticwhichisplacedinthetransferareatoprotect
thetransferbelt.Theinstallationguideexplainsthattherightdoormustbeopenedtoremovethissheet,butitissometimesoverlookedby
customers.
Afutureversionoffirmwarewilldetectthepresenceofthesheetandreportremoveshippingsheet.Theshippingsheethasanorange
discoverytapewhichextendsoutoftherightdoor,butthiscaneasilybetornoffwhichleavesthesheetinsidetherightdoor.

Tray<X>empty:[Type],[Size]
Description
Thespecifiedtrayisemptyandthecurrentjobdoesnotneedthistraytoprint.
X=1
Tray1
X=2
Tray2
X=3
Tray3
Recommendedaction
1. Refillthetrayataconvenienttime
2. TheorangeshippinglockmaybeleftinTray2afterinstallingtheprinter.IfthislockisleftinTray2,thetraywillnotliftandthepaper
presencesensorwillnotbeactivatedcausingaTrayXEmptymessage.SeeImageBelow
Tray2shippinglock

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3. IfIssuePersistperformManualSensorTestfordefectivetraypaperSensors.
Tray2papersensortest
RemoveTray2.

MovetheTray2papersensorflag.
Checkthecontrolpaneldisplayforsensorresponse.
Ifthereisnoresponse,replacetheTray2paperoutsensor.SR20.
ThisSensoristhepartofTray2PickupassemblyReplacePickupassemblyRM18168000CN.
Tray3emptysensor
RemovetheoptionalTray3cassette.

TriggertheoptionalTray3emptysensorflagasshown.
Checkthecontrolpaneldisplayforsensorresponse.
Ifnoresponse,replacetheoptionalTray3.
Tray<X>open
Description
Thespecifiedtrayisopenornotclosedcompletely.
X=2
Tray2
X=3
Tray3
Recommendedaction
Closethetray.
Ifthismessageappearsafterlifterdriveassemblywasremovedorreplaced,makesurethattheconnectorontheassemblyiscorrectly
connectedandfullyseated.
Iftheerrorpersists,usetheMediasizeswitches(SW2,3SW82,83SW92,93)testintheTray/Binmanualsensortesttotesttheswitches.If

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theydonotrespond,replaceassociatedthelifterdriveassembly.
Tray<X>overfilled
Description
Thetrayisfilledabovethestackheightmark.
X=2
Tray2
X=3
Tray3
Recommendedaction
Removeenoughpapersothatthepaperstackdoesnotexceedthelimitforthetray.
Ifthismessageappearsafterlifterdriveassemblywasremovedorreplaced,makesurethattheconnectorontheassemblyiscorrectly
connectedandfullyseated.
Troubleshooting
Description
TheproductisintheTroubleshootingprocess.
Recommendedaction
PresstheStopbutton .
Toexitpress
TypemismatchTray<X>
Description
Thespecifiedtraycontainsapapertypethatdoesnotmatchtheconfiguredtype.
Recommendedaction
Thespecifiedtraywillnotbeuseduntilthisconditionisaddressed.Printingcancontinuefromothertrays.
1. Loadthecorrectpaperinthespecifiedtray.
2. Atthecontrolpanel,verifythetypeconfiguration.
UnsupporteddriveinstalledTocontinue,pressOK
Description
Anonsupportedharddrivehasbeeninstalled.Thedriveisunusablebythisproduct.
Recommendedaction
1. Turntheproductoff.
2. Removetheharddrive.
3. Turntheproducton.
UnsupportedsupplyinuseORUnsupportedsupplyinstalledTocontinue,pressOK
Description
Anonsupportedsupplyhasbeeninstalled.
OR
OneoftheprintcartridgesisforadifferentHPproduct.
XX=00
Blackprintcartridge
XX=01
Cyanprintcartridge
XX=02
Magentaprintcartridge
XX=03
Yellowprintcartridge
Recommendedaction
Installthecorrectsuppliesforthisproduct.Seethepartschapterintheservicemanualforsupplypartnumbers.
Unsupportedtrayconfiguration
Description
Theproducthastoomanyoptionaltraysinstalled.
Recommendedaction
Turntheproductoff,removetheunsupportedtrays,andthenturntheproducton.
UnsupportedUSBaccessorydetectedRemoveUSBaccessory
Description
AnonsupportedUSBaccessoryhasbeeninstalled.
Recommendedaction
Turntheproductoff,removetheUSBaccessory,andthenturntheproducton.
USBaccessoryneedstoomuchpowerRemoveUSBandturnoffthenon
Description
AUSBaccessoryisdrawingtoomuchelectricalcurrent.Printingcannotcontinue.
Recommendedaction
Turntheproductoff,removetheUSBaccessory,andthenturntheproducton.
UseaUSBaccessorythatuseslesspowerorthatcontainsitsownpowersupply.
USBaccessorynotfunctional
Description
AparameterintheUSBaccessoryisnotcorrectlyfunctioning.
Recommendedaction
1. Turntheproductoff.
2. RemovetheUSBaccessory.
3. InsertareplacementUSBaccessory.

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SAW
UsedsupplyinstalledTocontinue,pressOKORUsedsupplyinuse
Description
Oneoftheprintcartridgeshasbeenpreviouslyused.
XX=00
Blackprintcartridge
XX=01
Cyanprintcartridge
XX=02
Magentaprintcartridge
XX=03
Yellowprintcartridge
Recommendedaction
IfyoubelieveyoupurchasedagenuineHPsupply,gotowww.hp.com/go/anticounterfeit.
Wrongcartridgein<color>slot
Description
Theindicatedslotforaprintcartridgecontainsacartridgethatisnotthecorrectcolor.
Fromlefttoright,theprintcartridgesshouldbeinstalledinthefollowingorder:
Yellow
10.03.25(eventcode)
Magenta
10.02.25(eventcode)
Cyan
10.01.25(eventcode)
Black
10.00.25(eventcode)
Recommendedaction
Removetheprintcartridgefromthatslot,andinstallacartridgethatisthecorrectcolor.
ParaImpresso Assuntoresolvido

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