CUSTOMER SATISFACTION IN PNB BANK AND HDFC

BANK IN JAIPUR DISTRICT OF RAJASTHAN

Name..................

Gender
Male

Female

Age
Less than 25

25-35

45-55

35-45

55-above

1-Income
Nil
to 150000

less than 50000

150000 to 300000

50000

300000 to 500000

500000 and above

2- Are you using patanjali cosmetic product

Yes

No

3- Which type of Cosmetic products preferred by you

Patanjali Body lotion

Patanjali Divya Gulab Jal
Patanjali Divya Kanti lep
Patanjali Body Cleanser soap

Patanjali Saundrya face wash

Patanjali Crack Heal Cream

4-Frequency of buying Patanjali cosmetic

product.
Daily

Weekly

Monthly

Yearly

5-prefered place for purchase Patanjali cosmetic

product
Permanent store
price

shoping moll

place

6-How would you rate the following factors which

influence the customer to buy the Patanjali
cosmetic product 1-Excellent 2-Good 3- Above
average 4- below average
factor

Excellent

Good

Above
average

Below
average

quality
Brand name
price
place
Promotional
schemes
Packaging

7prefered place which satisfies you most rank

according to your preference?1-excellent 2- very
good 3-good 4-above average 5-average 6-bad 7very bad?

options

excellen Very good Above averag bad

t
good
averag e
e

Very
bad

ATM
Internet
packages
loan
Net
banking
Early
cheque
clearance
Phone
banking
Preparatio
n of drafts

8-What is the main reason that you typically visit

your bank branch?
To make deposit
options
Tp inquiry about a balance

to get advice for investment

to withdraw cash

9-If you provided with better services by optional

bank, would you like to move to other bank?
Yes

No

10-Reasons for moving to other banks.

Services are not good
good

loan services are not

Far away from their residence

properly

websites doesnt work

Internet problem from their side

11-Reason for not moving to other bank.

They are satisfied with the services of the bank
They trust HDFC quick home loan facility as compared to PNB
Net banking facility is good
Location advantage