Editions

Hospitality Service Center

Solution Overview

TDM
portfolio

Early IP
portfolio

Target
Hotels

Caracs Desk / Hotel Entry

Caracs Inn / Hotel Standard

Hotel application implemented as a

system-specific functional expansion
for Hicom 100E and Hicom 150E

Windows based Hotel application for

medium-sized hotels with basic
hospitality requirements (check in/
out, call charge billing, wake-up
service)

Interface to 3rd party PMS Systems

HHSC Entry V2.5

HHSC Connect V2.5

HHSC Professional V2.5

Basic F/O + HSIA Interface

Interface to 3rd party PMS Systems

Interface to 3rd party PMS Systems

Call Control
Service Tracking
Queue Handling

Low-end hotel
Segment

Small size hotel

Segment

Only basic F/O features

with need of F/O

(<50 rooms)

(<50 rooms)

HSC Entry V2.6

Current
SIP enabled
HSC
portfolio

Caracas Link / Hotel Advanced

Mid-sized individual hotels

Segment

Large individual and chain hotels

Segment

with need of 3rd party F/O /

Reporting / Service Tracking

3rd party PMS / Call Control / Reporting

Service Tracking

(<100 rooms)

(>100 rooms)
HSC Connect V2.6

Ease of use with HSC Entry Room Grid

POS, Guest Folio Management, Worklists,
Service Tracking, Internal Advanced Messaging
System

Interface to 3rd party PMS Systems

Queue Handling
Internal Advanced Messaging System

Interface to HSC Cloud

Call Control
Service Tracking

HSC Cloud V2.6

Online PMS System
CRM
Guest Folio Management
Graphical Room Planning
Night Audit automation

Interface to HSC Connect

Reservation
POS
Packages & Discounts
Mini-bar management

Upgrade / Convert Path

integration & development services

HSC Lite *1
(free version)
PBX Interface
HiPath 3000
HiPath 4000
OpenScape Business
OpenScape Office
OpenScape Voice
Multiple PBX support
Other PBX Types

HSC Entry

HSC Connect

Project specific

Project specific

Project specific

Project specific

PMS Interface
Check in/out
Entry of name
Call accounting
Wakeup service entry *2
Room status entry *3
Minibar status
Message Waiting Lamp
Do Not Disturb

Internal FO

Internal FO

Cloud PMS

Front Office Component

Check in/out
Room occupation wizard
Graphical Room Planning
POS & Invoicing
Flexible Pricing
Minibar management
Room status
Wakeup call
Guest Profile & History
Interface to on-line
booking

On Premise

On Premise

Cloud

$/

$/

$/

$/

$/

Service Tracking *4
Guest Requests
Maintenance Requests
Follow up Alerts
Work Orders
Mobile device support
Reporting
Reporting
POS *5 with
Minibar integration
Room Service Integration
Call Accounting
Internal
External *6

Limited up to
15 products

HSC Lite
(free version)

HSC Entry

HSC Connect

HSC Cloud

IAC-BOX Integration *7
(Internet hotspot)

Integrated Messaging
Wakeup calls
Room status
Minibar posting
Voicemail

$/

$/

$/

$/

$/

$/

$/

$/

HSC Cloud

Operating System server

Windows XP, 7, 8, 2003
Server, 2008 Server
Linux Server

Operating System client

Windows XP, 7, 8
Linux Desktop
Mac
Available as HW
Appliance *8

*1
*2
*3
*4

*5
*6
*7
*8

Free Version is limited up to 10 rooms, 1 client console and up to 15 products in POS module
Wake-up calls without voice prompting. Wake-up orders from a guest telephone without voice prompting and
from the front office client if a guest has placed a wake-up request with reception
Setting Room Status without voice prompting.
Service Tracking ensures that both service requests of hotel guests and other work orders are collected and
submitted to responsible hotel staff members. Moreover, you can follow the service progress from a central
point
POS module is general purpose Point of Sale System designed for small Hotels. All standard tasks like:
Room Services, Restaurant, Bar, Room Based Mini-Bar can be managed by POS module for any level of
hotel operation. POS module is completely configurable as per hotel sales activity
Interface to 3rd party Call Accounting and call data recording systems for situations where the customer's
environment requires complex call data and statistical evaluations
IAC-BOX is sold separately. For more info please visit http://www.iacbox.com
HW Appliance is recommended for configurations with up to 50 rooms. HW Appliance is delivered
as all-in-one solution consisting of Hardware, Linux operating system and preinstalled HSC Server
application

http://www.pse-pk.com/hsc-editions

PSE d.o.o., Dolenjska cesta 318, SI-1291 kofljica, +386 1 5466 500 tel, +386 1 5466 508 fax
www.pse.si info@pse.si