Priyanka Athia

139 Malvern Street, Toronto, ON M1B2H1

Cell: (647) 618-3935
pathia@my.centennialcollege.ca
https://ca.linkedin.com/in/priyanka-athia
http://priyankaathia.weebly.com

CAREER OBJECTIVE
Resourceful Executive Assistant adept at handling the range of functions performed by administrative
assistants who work with upper-level management searching for a position as an administrative assistant.
I am a self-motivated worker with a solid work ethic who employs exceptional communication,
organizational and office skills to meet client needs, while exhibiting grace under pressure.

HIGHLIGHTS OF QUALIFICATIONS

Strong problem solving, time management and organizational skills

Demonstrated ability to work professionally with all levels of management and staff as well as
excellent oral and written communication skills
Highly organized and resourceful; work well under pressure
Proven and consistent accuracy with data entry, minute-taking and transcriptions
Experience in producing documents and presentations; proven ability to arrange national and
international conferences; solid project management skills
Advanced aptitude in Microsoft Office Suite, Internet applications; Keyboarding speed: 80 words
per minute with 100 percent accuracy

EDUCATION
January 2016 April 2017
Centennial College
Toronto, ON
Office Administration Executive Assistant Diploma
Relevant courses
Transcription Techniques
Office Procedures and Communications
Financial Procedures
Word Processing Applications
Accounting Fundamentals
Integrated Software Applications
University of Toronto
Toronto, ON
Honours Bachelor of Science
Majors: Biological Sciences and Mental Health

September 2010 August 2014

RELATED WORK EXPERIENCE

September 2010 Present
Business Printing
Toronto, ON
Administrative Assistant
Manage customer relations, resolving queries and troubleshooting.
Interact with customers on a daily basis providing quotes and answering additional questions in
a professional and friendly manner; consequently improving customer satisfaction.
Commended for high level of customer service and responsiveness to customer needs.
File documentation in an organized efficient manner thus making files easily locatable.
Create invoices and financial reports that outlined profits and losses that occurred within given
months and over the year into a variety of spreadsheets and databases.

Priyanka Athia
139 Malvern Street, Toronto, ON M1B2H1
Cell: (647) 618-3935
pathia@my.centennialcollege.ca
https://ca.linkedin.com/in/priyanka-athia
http://priyankaathia.weebly.com

RELATED WORK EXPERIENCE (continued)

Execute general tasks such as ordering products to stock inventory.

Maintain a strong level of business professionalism when dealing with vendors and customers.
Monitor and order office supplies as well as create appropriate expense reports.
Assemble, copy, collate and arrange delivery of a variety of customer products; prepare
outgoing mail and packages for courier or post office pickup.

Canadian Imperial Bank of Commerce (CIBC)

September 2014 November 2015
Toronto, ON
Receptionist / Transaction Processing Officer
Demonstrated strong customer service, interpersonal, written and verbal communication skills.
Performed effectively in a detail-oriented environment; maintained 100 percent accuracy when
processing bank drafts and balancing customer and financial institution accounts.
Tactfully handled confidential information on a daily basis, such as working with clients
profiles; updated client information in appropriate databases.
Performed administrative tasks and executed clerical duties such as photocopying, filing,
faxing and creating excel spreadsheets; maintained electronic and hard copy filing systems.
Productively and accurately processed all Retirement Savings Plan related documents such as
withdrawal requests, applications, transfer forms, and legal documents within tight deadlines.
Exceeded time frames set by management on a consistent basis.
Determined priorities within a high volume environment, and provided support to teammates to
meet service level agreements (SLA) under high pressure.
Trained new employees on existing registered Retirement Savings Plan processes and created
an easy-to-follow instruction booklet for the trainees.
Scheduled and organized team meetings and events; reserved catering or equipment as needed.
o Typed and distributed meeting minutes.
Performed various projects on a week-to-week basis because I demonstrated the ability to
adapt and master new processes efficiently.

VOLUNTEER EXPERIENCE
Rouge Valley Centenary Hospital
May 2016 Present
Toronto, ON
Demonstrate excellent communication and interpersonal skills with the ability to work well
with patients, families and staff; effectively conveyed information and detailed explanations.
Perform clerical duties such as filing according to alphabetic and terminal digit filing system as
well as faxing records.
Facilitate patient flow within the clinic.
Demonstrate ability to make decisions, exercise good judgment, discretion and initiative when
dealing with confidential information and/or in responding to inquiries.
Restocked necessary materials such as gowns as needed.
Convey compassion and patience when dealing with patients and visitors.

REFERENCES

Available upon request