A Two-Day Training Program

Logistics Planning
&

On Time Delivery

A Must Attend Program for Your Shipping / Logistics / Planning & Delivery Dept

About The Course

Most logistics & supply chain professionals are
facing daily challenges in meeting delivery
deadlines.
Fundamentally
customers
are
expecting hassle free services on time all the
time. While occasionally deliveries are urgent,
most of the time it is a result of poor planning
either from customers itself or other stakeholders
within the supply chain. It does not matter who is
at fault! Customers want to deal with those who
come forward with solutions instead of excuses.
The ability to identify the issue at root cause level
by tackling the source of the problem in a
proactive manner can quantum leap your
companys
service standard &
delivery
performance.
This training program is specially designed for
those who wish to improve customer satisfaction
in service delivery. When the operations team
begin to think, plan and act differently with full
accountability, the team morale will greatly
improve and service delivery become fun thing to
do.

www.ideapro-logix.com

Holiday Villa Hotel,

Subang Jaya
Date: 25 - 26 August, 2016

Time: 9.00 am 5.00 pm

HRDF Claimable - SBL Scheme

Target Audience
This program is highly recommended for your
logistic department particularly for those who
is in charge of customer planning and
receiving delivery of shipment.for international
& domestic shipments.
Suitable for exporters & importers, trucking &
courier companies / free zone operators /
forwarding & logistics service providers / port
& warehouse environment. OEM
manufacturers & those involved in supply
chain coordination and delivery in the area of
customer service, physical distribution
management, procurement, sales order
processing and any traffic controller who wish
to improve service delivery standard.

Two-Day Program Outline

Program Introduction

The Impact Of Delivery Failure

The Secret of Logistics Performer
Identify The Logistics Game Changer
The Future DOT of Logistics
Taking The Journey Together - How Do You Do Organize Your Work ?
The Importance Of Logistics Planning
Where is The Bottleneck ?
Mission To The Core - What Caused it ?
Correctional Measures To Reduce Occurrence
Who Owns The Internal / External Customer ?
Making Your Customer Become Your Raving Fans.
Just In Time Logistics
Understanding Logistics & Demand Pattern
7 Master Keys Towards Logistics Excellence
The Principle Of Managing Customer Expectation
Demonstrating Professionalism When Communicating
Out Performing Your Own Results
Creating Your Super Delivery Team
How to Coach Under-Performance Effectively
Service Attitude : Area Where You Need Improvement
Are You Still Operation Centric ?
Beyond Cargo Tracking & Tracing
Raising Your Service Delivery Standard

Certificate Presentation

Methodology
The workshop will be
conducted through lecture
brief, interactive discussion,
group work, exercises, video
presentation and Q & A

Trainers Profile

C.S Yim, MCILT, MBA, CMPC has 20 years of

REGISTRATION FORM
Logistics Planning &
On Time Delivery
Email : training@ideapro-logix.com.my

Venue: _____________________
Date: ____________________

working experience in the logistics and transport

industry. Currently, he is the Principal Trainer and
Course Director of Ideapro Logix Sdn Bhd.

Know
Your
Transpo
rt
Mr.Yim is one of the panelists responsible in the
Obligati
development of National
Occupations Skills Standard
(NOSS) for Forwarding
and Multimodal Industry in
ons,
Malaysia. He is also a certified performance coach and
Costshort courses in advance
has been active in teaching
logistics and supply chain management for many years.
&
As a member of Chartered
Institute of Logistics &
Risk
Mr. Yim has held various management positions in top
international shipping and world-class logistics
companies. His responsibilities include managing and
leading an international freight forwarding division for a
group of companies.

Transport, he is committed to uplift the logistics

standards in Malaysia. Mr. Yim holds a European MBA
in General Management with Paris Graduate School of
Management.
He has been actively involved in the corporate
training business for over a decade and has trained
thousands of executives in public and in house
program since 2001.

Time 9.00 am 5.00 pm

Name of Company
___________________________________________
Address
___________________________________________
___________________________________________
___________________________________________

Contact Person ______________________________

Job Title____________________________________
Tel____________________Fax_________________
Email ______________________________________
Name of Participants: (Write In block letter)
____________________Job Title_______________
____________________Job Title_______________
____________________Job Title_______________

HRDF Claimable SBL Scheme

Course Fee
RM 1690 / participant plus GST ( inclusive course
materials, lunch, tea-breaks & certificate of attendance )

EARLY BIRD Discount RM 1590 / participant plus GST

( for registration and payment received 2 weeks received
before course date. )

____________________Job Title_______________

Ideapro Logix Sdn Bhd (634999 D)

Tower 2, Level 15-C, Boulevard Subang Jaya
Jalan SS12/1, Wangsa Baiduri,
47500 Subang Jaya, Selangor, Malaysia
Tel 03 563 54113

Fax 03 563 52520

www.ideapro-logix.com.my