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IMC Plan
IMC Plan
Executive Summary
Penny Club Co is an apparel company currently specializing
urban streetwear for men. The goal of this marketing
campaign is to
develop growth and awareness
strategies that can
be implemented within the
term, ranging from
1-12 months, and expanded
in the near future,
ranging from 12-24 months. From the streets
campaign is
specifically targeted towards a
market segment of individuals known as Urban Hustlers
designed to take advantage of low cost means of marketing.
in
short
upon
This
Penny Club Co
and is
The marketing avenues that will be focused on include the expansion of Penny Club Cos online
presence, leveraging of local hip hop culture and music events, possible distribution within local
streetwear retailers as well as implementation of a referral and loyalty program. All of the purposed
strategies are designed to reinforce PCs goal of growing profits and market share. An increase in
stable cash flow and market expansion will then allow Penny Club Co to utilize their unique fashion
apparel line to help educate, inspire and uplift the local community reinforcing their brand mantra
From the streets, for the streets.
Table of Contents
Executive Summary...............................................2
Situational Analysis................................................4
Company Analysis................................................4
Consumer Analysis...........................................................................................................5
Market Analysis................................................................................................................6
IMC Plan
Objectives..........................................................................................................................13
Creative Brief...................................................................................................................14
Campaign Direction.........................................................................................................16
Marketing Communication Strategy.............................................................................17
Online Marketing Plan..................................................................................................17
(insert)...........................................................................................................................15
Information Channels....................................................................................................16
Evaluation of Plan.........................................................................................................22
Future Recommendations...............................................................................................23
Work Cited.......................................................................................................................24
IMC Plan
Situational Analysis
Company Analysis
In 2014, Donnie Short founded Penny Club Co based
Kent, Washington. Mr. Short had gained influence in
community of Indianapolis, Indiana over the years as
to establish his now successful rapping career. Shorts
Leona Warner serves as president and lead designer
out of
his local
he worked
sister,
for PC.
IMC Plan
Consumer Analysis
the Urban Hustler has come to represent a specific mindset born out of the unique energy,
creativity and diversity of Americas urban centers - closely connected to hip-hop, ethnically diverse
with aspirations to succeed and a shared set of passions (Alloy Access, 2007).
$270
billion
$90
Spending for all consumers
age billion
12-34
Amount of that spending done by Urban
Hustlers
$17.4
Amount spent on apparel items
billion
General stats
93.3
IMC Plan
Market Analysis
Market Size & Share
Numbering 19.6 million, the urban consumer market consists of about one-fifth (21%) of consumers
between the ages of 12-34. This is a sizeable piece of the market. The apparel industry, which is
comprised of for clothing, shoes, and accessories amounts to $17.4 billion dollars. On average, the
Urban Hustler segments spends approximately $100 more than the average person per month on
urban wear.
Distribution & Regionality
Many different retailers sell urban apparel including names such as: Urban Outfitters, Zumies, and
numerous smaller shops within urban centers. Other retailers are online only distributors with no
brick and mortar locations such as: Karmaloop.com, Apparelzoo.com, Zamage.com. The companies
listed here are only a small representation of a very widespread market. Most companies targeting the
urban apparel market have reduced product lines, import from out of the country or are a hub that
allows many smaller companies to sell their goods through the website while not actually being
direct apparel producers themselves. A great expanse of the U.S. as well as foreign urban centers in
cities such as Melbourne, Amsterdam, London, Tokyo, Paris are well known for having larger
populations of urban attire consumers (Leach, 2015).
Seasonality
The urban apparel business is booming year round with industry consistent spikes during the Q4
holiday season in online and in-person sales.
Development Potential
Research shows a large amount of potential growth in this already sizeable niche market segment.
One primary observation as to why this segment will continue to grow is in relation to the type of
consumer it attracts. Target market segments for urban apparel such as Urban Hustlers, tend to desire
to stand out from the crowd and differentiate themselves in a positive way. One such observation
captures this concept well by noting that Streetwear enthusiasts still resist going mainstream, as
consumers refuse to purchase from mainstream stores, and brand leaders try to maintain the
exclusivity and D.I.Y. attitude of genuine streetwear (Dolores, 2012).
This consumer attitude contributes to the need for the urban apparel market to be adaptable to new
trends and cutting edge fashion. Smaller brands with a keen eye for these trend shifts are likely to be
better suited for maintaining consumer loyalty in this segment than big name brands as is supported
by the vast number of smaller online retailers that have surfaced and continue to grow over the last 510 years. There aren't many physical retail stores that are well known and dedicated solely to urban
wear and streetwear.
IMC Plan
Product Analysis
Penny Club currently offers a single line composed of mens T-shirts. Within this line there are four
different designs offered. Each design represents an aspect of the company by expressing the
companys name or initials, a visual related to money or other wording designed to draw attention to
issues of poverty or income inequality. Each shirt ranges in price from $20-30. Three of the shirt
designs offer two alternate color options, while the fourth design comes in white only. Sizes are
available within a standard range for mens clothing (medium-XXL).
The level of product variety is slim, yet necessary due to the current size and overall resource level of
Penny Club. The primary advantage in the product line is its unique take on highlighting money and
its cultural affects within the designs of the shirts. Packaging is made up of simple plastic bags
containing the shirts. Shipping for online orders is an additional fee. No warrantee information is
currently provided. The only information provided regarding returns can be found during checkout
on the Penny Club website in the form of a statement reading, It is with pleasure that Penny Club
Clothing accepts unworn returned items in good condition. With proof of purchase from customers
we are happy to refund the cost of purchase (Penny Club Incorporated, 2015).
IMC Plan
Competitive Analysis
Perceptual Mapping
*All pricing and distribution information was taken from company websites or linked Facebook
accounts if no website was present (see References). Ratings for Unique/Common Design were
based off of customer reviews provided online (Yelp, 2015).
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Assessment
Due to the high degree of differences among competitors in the urban apparel business, it is difficult
to define exactly who the competitors are. When looking at the perceptual mapping chart, Penny
Clubs closest competitor in relation to pricing and unique design is a local Tacoma, WA urban
apparel store called Etcetera (eTc Tacoma). Etcetera carries a limited line of products composed of 10
different small name brands. The primary lines include T-shirts, hoodies and hats only sized and
designed for men.
If we look next at the Pricing and Distribution chart above, competitive comparisons can be made
based on method of sales. Karmaloop, Apparel Zoo and Zamage operate solely online. None of these
three carry their own products in retail locations. In actuality, these companies act more like
distributors as their websites are setup to where designers can pay to sell their items with them.
Apparel Zoo and Zamage seek out designers and brands of their own choosing; however, Karmaloop
was specifically created to be an online shopping mall of sorts for urban apparel. So rather than a
direct competitor, Karmaloop has the potential of being a useful distribution option.
Next are the brick and mortar locations, some of which also carry a heavy online presence. At this
stage of Penny Clubs development, we do not consider the chain locations such as Urban Outfitters
and Zumiez as being direct competitors. Their presence and heightened brand awareness with
consumers does create opposition to gaining market share, yet also poses a problem when attempting
to compare apples-to-apples so to speak. Zumiez is more known for catoring to the skater
community rather than the Urban Hustler segment. Urban Outfitters specialized more in hipster
attire. Both chains still have some product lines that could cross over into the Urban Hustler segment,
but their overall brand appeal fails to account for many of the psychographic needs expressed by
Urban Hustlers.
This leaves us with three: Do The Extraordinary (DTE), Urbanity and Recess. Both Urbanity and
Recess are single shop locations with no direct sales website in operation at present. Their online
presence is limited to Yelp.com reviews and Facebook pages. The competition these two locations
offer is in their merchandise. Both locations are locally known for having unique items for sale. One
of their downfalls is that prices at both locations and especially Urbanity, are noticeably higher than
other local retailers partially because of their limited edition apparel. Also, due to their smaller shop
sizes, product storage is limited making purchasing power weak in relation to being able purchase
items at reduced rates. Lastly, neither Urbanity nor Recess sell their own merchandise. All of their
products are purchased and shipped into the store.
Do The Extraordinary (DTE) opened its first shop in Tacoma, WA and is getting ready to open up
another much larger location in Seattle. DTE sells its own products and prides itself of providing only
local, unique urban apparel. Their items are never imported and or bought off of mass assembly lines.
Currently DTE offers apparel for both men and women including jewelry and accessories such as
hats, scarfs, arm socks and purses. Their lines are somewhat diversified, however each line carries
only 2-8 products maximum (with the exception of jewelry). One downfall is reflected in their
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product pricing. Most clothing items, such as mens tops, range from $50-90. Their designs are
unique and the overall brand presentation is solid in relation to the urban apparel market, yet they too
fall slightly short of completely capitalizing on the Urban Hustler segment.
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SWOT
The SWOT analysis below shows a breakdown of Penny Clubs internal strengths and weaknesses as
well as the external opportunities and threats. The SWOT analysis is used to design the marketing
strategy that will be captured in latter pages of this document. The goal is to leverage the companys
internal and external strengths while minimizing the effects of current, past and future foreseeable
weaknesses.
Strength
Quick decision making due to
small company size
Low overhead due to no brick and
mortar locations
Experience within hip hop culture
General business experience
Online presence exists
$17.4
billion
annual
spending
Many smaller shops in urban
areas near Seattle that may be sights
for distribution/partnership
Local area is known for being
trendy and a well-known music
scene
Weakness
LACK OF AWARENESS
Limited
financial
resources
available
Limited staffing to support
general tasks and desired growth
Industry experience
Limited production volumes and
Storage space for product
Website
missing
items
&
checkout errors
Threat
Small size in large arena;
cannot compete purely on price
Keeping production costs low
enough to grow revenues
Many online and local retailers
established in market
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Target Market
When looking at the apparel industry and more specifically the urban apparel segment, one can
immediately see that this segment is highly diverse. Demographics such as gender, income,
geographic location, education, race, marital status and so on are quite broad. For this reason, we
have chosen to define the target market based on a specific segment entitled Urban Hustlers.
the Urban Hustler has come to represent a specific mindset born out of the unique energy,
creativity and diversity of Americas urban centers - closely connected to hip-hop, ethnically diverse
with aspirations to succeed and a shared set of passions (Alloy Access, 2007).
When creating a marketing campaign one of the key elements that must considered is the audience
that you are wanting to capture. Narrowing this down helps to increase your opportunity of being
able to tailor a marketing campaign towards this specific group and aid in achieving the campaign
goals. Penny Clubs product line was built upon the concept of From the streets, for the streets.
This mindset encompasses the vision and motivation behind the inception of Penny Club itself. The
intention of PC products are to instill a feeling of pride and reinforce the idea of positive upward
mobility in the persons wearing it. The company goal is to have each person who puts on the PC
brand feel that they are representing their personal struggles as motivation for their hunger for
success. An expression such as this in hip hop communities has been expressed through dance,
music, rap, and fashion. Penny Club is building upon this strong cultural foundation within their own
line of apparel. The focus on money symbolism in an effort to bring awareness to income inequality
Social, driven and always on the move, becoming a relevant player in their world requires that you u
and issues of poverty aligns well with hip hop culture and specifically the Urban Hustler segment.
Urban Hustlers place a high degree of importance on aligning their behaviors and style to reflect a
lifestyle they believe themselves to have achieved or even aspire to become part of. Upward mobility
and growth in financial and life status are a must for this group and their clothes should show this to
the world around them.
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Objectives
These objectives are the primary goals that are the driving force of the purposed marketing campaign.
The first objective is to create and expand brand awareness. All other objectives are purposed as part
of the overall action plan to successfully achieve the first level of this primary objective, the
establishment of brand awareness. We say first level because just as the IMC plan should be a
living document, regularly updated and adapted, so too should the objectives undergo perpetual
review and revision.
Marketing
Advertising
Low to no cost
Focus on urban centers
Incorporate local events
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Creative Brief
Product:Inspiration
PC apparel T-shirts
Brand Character
Purpose
To drive sales upward
20% in the 2016 sales
year by improving
brand awareness
Brand Target
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IMC Plan
Urban Hustler: Members of this segment place high value on appearances, status, and upward
mobility. They model themselves after entrepreneurs and desire to earn money. This desire is often
motivated by a deeper desire to rise above their upbringing and help others to do the same.
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Campaign/Concept Direction
From the streets, for the streets. The Penny Club mantra puts it best. PC is not just another T-shirt
company. This business desires to give back to the communities and culture that served to inspire its
inception. The struggle is real. Poverty exists. Income inequality exists. But those who know this
struggle best do not have to fall victim to the mindset of lack that so often encompasses this
demographic. Instead, one can embrace this heritage and use it as fuel to feed the fire of success.
Choose your own path and rise above the struggle; then dont stop there. Educate, inspire and
empower others around you to do the same. Penny Clubs apparel goes beyond clothing and serves as
a message to all those who know the struggle, to rise up and help be the light that leads others out of
the darkness. It began in the streets and Penny Club must leverage this history in developing its
future. Hit the pavement and grow the brand by keeping it simple.
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Facebook Current Facebook followers and likes are minimal. The intent would be to boost
likes and followers by adhering to frequent updates on line items, promotions, and newly
implemented rewards program.
YouTube Post recently filmed commercial with scripted tag lines and links below video that
directs consumers to website. Track likes and views. This platform can also be utilized in the
future when building excitement for new or updated line items. YouTube can also be
leveraged to spotlight future community service events/fundraisers as a low cost means of
advertising.
Twitter This platform will be used for future endeavors once brand awareness begins to
form more in the local community. #ForTheStreets can be utilized to draw attention to
community service events as well as when updating consumers on donations as a
transparency method.
The current website is still new and is lacking in multiple areas. Refinement is needed to
allow for proper checkout. Currently when customers attempt to checkout, an error message
appears redirecting them to PayPal. If PayPal is the only payment option available, customers
should be made aware of that prior to entering in their order information. Future goals would
be the establishment of a broader pay system or refinement to current system to reduce
consumer frustration at point of sale.
Quick links at the bottom of the webpage are inactive and result in confusion and lack of
brand trust. These buttons should be updated to correctly link.
Begin tracking visits, sales and abandons through website. This will give a greater idea of
where problems may be in the website and ordering system. How many views is my website
receiving? How long are they staying on site? Why are people shopping, yet abandoning their
orders? All of these questions and more can be answered by tracking these few simple
measurements. Further troubleshooting and marketing tactics can be developed to address any
issues found adaptively as time goes on.
Part 3: Ad site
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Without having a brick-and-mortar location and with having a current brand awareness issue, it is
recommended to seek other advertising options. Etsy.com is a fairly low cost way to advertise Penny
Clubs products while also increasing brand awareness possibilities. Searches through Pinterest and
Google can often link consumers to products sold on Etsy. There are other brands of urban apparel
currently selling on Etsy, which would lend to the idea that this platform attracts consumers within
the target market.
As the image to the right shows, Etsy has no monthly
fees associated with product advertisement. Sales
through the website are automatically deposited into a
chosen account and secure checkout options are
available. The listing fee is $0.20 and transaction and
payment processing fees are fair (3.5% transaction
fee; 3% + $0.25 payment processing fee).
Until additional options can be secured, Etsy would
offer an additional online presence at a site already
heavily trafficked in which to advertise and sell Penny
Club products.
www.Etsy.com
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Traditional
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Part 1: Flyers
Flyers are a useful advertising tool for one-on-one or small group advertising. The largest expense for
this item is in the printing. Mass printing options are available for small businesses through many
local and online sites. For example:
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In the Streets
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DoSomething.org is a company who focuses on influencing social change in the world. They boast a
member base of 4.5 million in over 120 countries. There are currently upwards of 240 different
volunteer campaigns available to take part in. DoSomething.org is a global movement for good
whose website states Any cause, anytime, anywhere (Do Something , 2015).
Aligning Penny Club with a movement such as Do Something, would provide an outlet for the
desire to give back. A participant can choose to give through time and service or as a corporate
sponsor. At the beginning, the goal would be to take part in a Do Something event quarterly to biannually at a minimum. Rooting Penny Club in social charities from the beginning will establish PC
as a change oriented company for inspiring and empowering regardless of financial contributions.
After sales volumes increase, it would then be the goal to begin acting as a corporate financial
sponsor to the Do Something organization as a continual effort to give back.
Another way to contribute might be to draw inspiration
from a recent fashion campaign where designer Alexander
Wang rallied celebrities such as Kanye West, Taraji P.
Henson and artist Abel Makkonen Tesfaye (known as The
Weekend) to pose wearing simple t-shirts representing the
Do Something Campaign (Rye, 2015).
www.Dosomething.org
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Evaluation of Plan
Metrics
Online traffic & sales (after tracking system implementation and website fixes)
Traffic 1000 visits/month
Sales 85 units/month
Abandons no basis for current numbers; metric based on establishment of tracking
system only. Revisit at end of Q1 2016.
Facebook followers & Likes
Double current numbers by June 2016
Units sold as % increase over prior year
20% goal
Average order value
Increase to $40 average by year end 2016
Goal Setting
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Future Recommendations
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References
Alloy Access. (2007, 6 5). Twenty Million Young Americans Representing the New Definition of ``Urban Hustler''.
Retrieved from Business Wire: http://www.businesswire.com/news/home/20070605005190/en/Twenty-MillionYoung-Americans-Representing-Definition-Urban
Apparelzoo. (2015, 11). Mens. Retrieved from Apparelzoo.com: http://apparelzoo.com/men.html
Barr, A. (2011, 12 22). Soletron targets $60 billion streetwear market. Retrieved from reuters.com:
http://www.reuters.com/article/2011/12/23/us-soletron-streetwearidUSTRE7BL1XK20111223#tI2Elo9dKUgzM8GS.97
Do Something . (2015, 11 15). Who We Are. Retrieved from Do Something: https://www.dosomething.org/us/about/whowe-are
Dolores, A. (2012, 9 18). The Evolution of Streetwear. Retrieved from mixologi.com: http://mixologi.com/the-evolutionof-streetwear/
Etc Tacoma. (2015, 11). Etcetera Shop. Retrieved from Etctacoma.com: http://www.etctacoma.com/shop
Events12. (2015, 11). Contact Us. Retrieved from events12.com: http://www.events12.com/contacting.html
Karmaloop. (2015, 11). Mens Clothing Tshirts. Retrieved from Karmaloop.com:
http://www.karmaloop.com/browse/mens/clothing/tshirts
Leach, A. (2015, 08). The 15 Most Important Cities in Fashion Right Now. Retrieved from highsnobiety.com:
http://www.highsnobiety.com/2015/08/24/fashion-capital-list/
Penny Club Incorporated. (2015, 11 19). Shopping Cart. Retrieved from pennyclub.us:
https://www.pennyclub.us/store/checkout?cart=565be9137f4ed
Rye. (2015, 9 2). The Voice. Retrieved from The Urban Daily: http://theurbandaily.com/2015/09/02/kanye-west-kimkardashiantaraji-henson-the-weekend-among-celebs-featured-in-alexander-wangs-do-something-campaign/
Urban Outfitters. (2015, 11). Men's Graphic Tees. Retrieved from Urbanoutfitters.com:
http://www.urbanoutfitters.com/urban/catalog/category.jsp?id=M-GRAPHICS&cm_sp=MENS-_-L2-_MENS:M-GRAPHICS#/
Urbanity. (2015, 11). Urbanity Clothing Store. Retrieved from Facebook.com:
https://www.facebook.com/urbanityclothingstore/
Yelp. (2015, 11). Mens Clothing Shoe Stores. Retrieved from Yelp.com: http://www.yelp.com
Zamage. (2015, 11). Men. Retrieved from Zamage.com: http://zamage.com/Men/1?page=3
Zumiez. (2015, 11). T shirts. Retrieved from Zumiez.com: http://www.zumiez.com/mens/t-shirts.html
About Us - United Way of King County. (n.d.). Retrieved November 7, 2015, from https://www.uwkc.org/about-us/
Advertising campaign strategy fifth edition, Parente, Donald E., Strausbaugh-Hutchinson, Kirsten L. (p.60-62)
Charity Navigator - Advanced Search. (2015). Retrieved November 8, 2015, from
http://www.charitynavigator.org/index.cfm?bay=search.summary&orgid=4642#.VkEXooRuZq8
Strategic Plan 2015 - 2020. (2015). Retrieved November 5, 2015, from https://www.uwkc.org/wpcontent/uploads/2015/07/Strategic-Plan-United-Way-of-King-County-2015.pdf
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