Camellia-D1 FSM en Final 270516

RICOH Interactive
Whiteboard D2200
Machine Code: Y304
Field Service Manual
Important Safety Notices

Lead-Free Solder
This product is manufactured using lead-free solder as a part of a movement within the consumer
products industry at large to be environmentally responsible. Lead-free solder must be used in the
servicing and repair of this product.
WARNING
This product is manufactured using lead free solder. DO NOT USE LEAD BASED SOLDER TO
REPAIR THIS PRODUCT! The melting temperature of lead-free solder is higher than that of leaded
solder by 86 F to 104 F (30 C to 40 C). Use of a soldering iron designed for lead-based
solders to repair product made with lead-free solder may result in damage to the component and
or PCB being soldered. Great care should be made to ensure high-quality soldering when
servicing this product especially when soldering large components, through-hole pins, and on
PCBs - as the level of heat required to melt lead-free solder is high.
Prevention of Physical Injury

1. Before disassembling or assembling parts of the machine and peripherals, make sure that the
machine power cord is unplugged.
2. The wall outlet should be near the machine and easily accessible.
3. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven components.
4. The machine drives some of its components when it completes the warm-up period. Be careful to
keep hands away from the mechanical and electrical components as the machine starts operation.
5. When replacing the battery in the product, use only the specified type of battery. If an unspecified
type of battery is used, it may explode or break.
Observance of Electrical Safety Standards

The machine and its peripherals must be serviced by a customer service representative who has
completed the training course on those models.
This product is also designed for an IT power distribution system with phase-to-phase voltage 230V.
Safety and Ecological Notes for Disposal

1. Dispose of replaced parts in accordance with local regulations.
To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols. A fire or an explosion might occur.
This product contains substances which are harmful to humans and the environment.
Please dispose of this product in accordance with local regulations.
The following information is only for EU-member states:
The use of the symbol indicates that this product may not be treated as household waste. By ensuring this
product is disposed of correctly, you will help prevent potential negative consequences for the
environment and human health, which could otherwise be caused by inappropriate waste handling of
this product. For more detailed information about recycling of this product, please contact your local city
office or your household waste disposal service.
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
Suspending from the Stand

1. At least four people are required for the procedure.
2. Make absolutely sure you do not let a user do this work.
3. Attach all designated screws.
Moving
1. Make sure the screen is properly attached to the stand.
2. When moving, hold the bottom or the sides of the screen instead of the stand.
3. Make sure there is no signal cable connected to a PC or other devices.
4. When moving, wrap the power cord and signal cables around the machine or the stand to prevent
them from getting in the way.
2
Symbols, Abbreviations and Trademarks

Symbols, Abbreviations
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
Screw
Shoulder screw
Black screw (TCRU)
Connector
FFC (Flat Film Connector)
Harness clamp
Clip
E-ring
C-ring
Timing belt
Spring
SEF
Short Edge Feed
LEF
Long Edge Feed
[A] Short Edge Feed (SEF)
[B] Long Edge Feed (LEF)
Trademarks
Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries.
Google Chrome and Android are trademarks of Google Inc.
iOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United
States and certain other countries.
iPhone, iPad, Mac OS, and Safari are trademarks or registered trademarks of Apple Inc., in the United
States and other countries.
Firefox is a registered trademark of the Mozilla Foundation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be
trademarks of their respective owners.
DisplayPort and VESA are registered trademarks of Video Electronics Standards Association in the U.S.
and/or other jurisdictions.
VGA is a trademark of International Business Machines Corporation in the United States, other
countries, or both.
Crestron and RoomView are trademarks or registered trademarks of Crestron Electronics, Inc.
Microsoft, Windows, Internet Explorer, Excel, and PowerPoint are either registered trademarks or
trademarks of Microsoft Corporation in the United States and / or other countries.
The proper name of Internet Explorer 8 is Windows Internet Explorer 8.
The proper names of the Windows operating systems are as follows:
The product names of Windows 7 are as follows:
Microsoft Windows 7 Home Premium
Microsoft Windows 7 Professional
Microsoft Windows 7 Ultimate
Microsoft Windows 7 Enterprise
The product names of Windows 8 are as follows:
Microsoft Windows 8
Microsoft Windows 8 Pro
Microsoft Windows 8 Enterprise
The product names of Windows 8.1 are as follows:
Microsoft Windows 8.1
Microsoft Windows 8.1 Pro
Microsoft Windows 8.1 Enterprise
4
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
Other product names are the trademarks or registered trademarks of each company.
TABLE OF CONTENTS
Important Safety Notices................................................................................................................................... 1
Lead-Free Solder............................................................................................................................................ 1
Prevention of Physical Injury.......................................................................................................................... 1
Observance of Electrical Safety Standards................................................................................................. 1
Safety and Ecological Notes for Disposal................................................................................................... 2
Suspending from the Stand............................................................................................................................2
Moving............................................................................................................................................................ 2
Symbols, Abbreviations and Trademarks.........................................................................................................3
Symbols, Abbreviations................................................................................................................................. 3
Trademarks..................................................................................................................................................... 4
1. Product Information
Product Overview.............................................................................................................................................11
Main Unit......................................................................................................................................................11
Control Panel....................................................................................................................................... 12
Back......................................................................................................................................................13
Input/ Output Terminals..............................................................................................................................14
Machine Codes and Peripherals Configuration............................................................................................15
Product List....................................................................................................................................................15
Main Unit............................................................................................................................................. 15
Option.................................................................................................................................................. 15
Specifications....................................................................................................................................................16
2. Installation
Installation Requirements................................................................................................................................. 17
Operating Environment............................................................................................................................... 17
Installation Space Requirements.................................................................................................................17
When installing the machine by mounting the main unit on a wall.................................................17
Wall Mounting Precautions........................................................................................................................ 18
Accessory Check..............................................................................................................................................20
Accessories for the Main Unit..................................................................................................................... 20
Option...........................................................................................................................................................20
3. Replacement and Adjustment

Notes on the Power Button.............................................................................................................................. 21
Characteristics of the Power Button............................................................................................................ 21
6
Before Replacing Parts.....................................................................................................................................22

Special Tools.................................................................................................................................................... 23
Parts Replacement ........................................................................................................................................... 24
Stand Cover................................................................................................................................................. 24
Stand.............................................................................................................................................................24
Rear Cover................................................................................................................................................... 25
Switch Board................................................................................................................................................ 27
Main Board Cover.......................................................................................................................................27
Fan................................................................................................................................................................ 29
Main Board.................................................................................................................................................. 31
Memory........................................................................................................................................................ 31
SSD............................................................................................................................................................... 32
Wireless LAN Board....................................................................................................................................33
Speakers.......................................................................................................................................................33
Camera.........................................................................................................................................................34
LCD Controller Board.................................................................................................................................. 35
Microphone..................................................................................................................................................36
Power Board................................................................................................................................................ 36
Capture Board............................................................................................................................................. 37
Side IO Board.............................................................................................................................................. 37
Display and LCD Module............................................................................................................................38
4. System Maintenance
System Update................................................................................................................................................. 39
System Update Procedure...........................................................................................................................39
Export/Import of Application Settings............................................................................................................40
Items Subject to Export/Import...................................................................................................................40
File Type........................................................................................................................................................43
Export Procedure......................................................................................................................................... 43
Import Procedure......................................................................................................................................... 45
Service Mode................................................................................................................................................... 48
Service Mode...............................................................................................................................................48
Outline..................................................................................................................................................48
How to Enter the Service Mode.........................................................................................................49
Device Manager..........................................................................................................................................51
Display Color Patterns................................................................................................................................. 51
Display Touch Keyboard.............................................................................................................................52
Simple CAN Bus.......................................................................................................................................... 53
Initialize Administrator Password................................................................................................................53
Windows Activation.................................................................................................................................... 54
License Activation via the Internet...................................................................................................... 54
License Activation by Phone............................................................................................................... 55
5. Troubleshooting
Error Messages................................................................................................................................................ 59
Error Messages during the System Startup................................................................................................ 59
Error Messages Related to Drawing Strokes............................................................................................. 60
Error Messages Related to Sharing the Screen.........................................................................................61
Error Messages When Saving a PDF File.................................................................................................. 62
Error Messages Related to Configuration..................................................................................................66
Error Messages Related to Web Pages..................................................................................................... 69
Error Messages When Using the Device as a Monitor............................................................................ 70
Error Messages Related to File Reading....................................................................................................72
Error Messages Related to Remote Whiteboard Sharing........................................................................ 76
Error Messages for RICOH Interactive Whiteboard Client......................................................................79
Error Messages Related to Network.......................................................................................................... 83
Error Messages Related to RICOH e-Sharing Box................................................................................... 86
Error Messages Related to Remote Desktop Software............................................................................. 87
Other Error Messages................................................................................................................................. 89
Troubleshooting................................................................................................................................................97
Defects in the Display.................................................................................................................................. 97
Defects in the Capture Board......................................................................................................................98
Unable to Start Up....................................................................................................................................... 98
Errors at Start-Up........................................................................................................................................... 100
IWB Network Environment Check Tool....................................................................................................... 101
Outline........................................................................................................................................................101
Diagnostic Content.................................................................................................................................... 101
How to Use the Tool..................................................................................................................................102
Beforehand........................................................................................................................................102
Operation on the Server Side..........................................................................................................102
Operation on the Client Side...........................................................................................................105
10
Product Overview
Main Unit
No.
Name
Control panel
Microphone
Camera
Speaker
Power indicator
Power button
USB port
11
No.
Name
Audio output
Audio input
Control Panel
No.
12
Name
Brightness control buttons
Volume control buttons
Mute button
Product Overview
Back
No.
Name
Camera direction adjustment lever
Stand
Ports
13
Input/ Output Terminals
No.
14
Name
Power connector detachment prevention claw
Power connector
HDMI Output
USB port
Ethernet interface (10/100/1000 Mbps LAN port)
HDMI Input
DisplayPort Input
VGA Input
Machine Codes and Peripherals Configuration
Machine Codes and Peripherals Configuration

Product List
Main Unit
Brand name
RICOH Interactive Whiteboard D2200
Product code
North America/Latin America: Y304-17
Europe/Asia: Y304-27
Option
Brand name
Interactive Whiteboard Remote License Type
1
Product code
Y401-17
15
Specifications
See "Appendices" for details.
16
2. Installation
Installation Requirements
Operating Environment
Install in a location within the following environmental range.
Item
Environment
Temperature
0 to 32C (32 to 89.6F)
Humidity
10 to 80% (without condensation)
Maximum altitude
2,500 m (8,202 feet)
Power source
100-240 V AC, 50/60 Hz
Operating frequency band
2402 2483 MHz
Maximum radio-frequency power
Less than 20.0 dBm
Be sure not to keep in a place where there is a lot of humidity, oil mist, and dust.
If you install the machine in a location exposed to high temperatures, we recommend that you
specify a low humidity (60% or lower) when operating the machine.
Be sure not to plug up any ventilation hole during installation.
When moving, disconnect the power cord, VGA cable and network line.
Be sure not to place this machine on other apparatus, or not to put other apparatus on this
machine.
Be sure to connect the grounding terminal of the power plug with the ground.
Be sure not to use it in a place where ventilation is poor.
Installation Space Requirements

Be sure to provide sufficient space for wiring of cables and ventilation.
When installing the machine by mounting the main unit on a wall

1. Left: 40 mm (1.6 inches) or more
2. Top: 40 mm (1.6 inches) or more
17
2. Installation
3. Right: 40 mm (1.6 inches) or more

4. Under: 40 mm (1.6 inches) or more
Wall Mounting Precautions

A VESA-compliant bracket is required to mount the main unit on a wall.
When mounting a VESA-compliant bracket, use the bracket that corresponds to 100 100 mm
(3.94 3.94inches).
The weight of the main unit is about 5.3 kg (11.7 lb.). Use a mounting bracket that is sufficiently
strong enough to support the weight of the main unit.
When mounting the main unit on a wall or the ceiling, select a location that can withstand four
times the combined weight of the main unit and mounting bracket, such as a concrete wall or pillar.
When mounting a bracket, use M4 screws. Use all the VESA screw holes on the back.
Attach the bracket to the screw holes on the back of the machine.
18
Installation Requirements
19
2. Installation
Accessory Check
Accessories for the Main Unit
Enclosed items
Q'ty
Power code
VGA cable
AC adapter
Read this first
Warranty sheet (NA Only)
Note
Option
Brand name
Interactive Whiteboard Remote License Type
1
20
Note
For using the real-time share function with remote
locations

Notes on the Power Button
Characteristics of the Power Button
Power is supplied to the machine even when the power is turned OFF with the power button.
The power button in this machine uses DC (direct current). Therefore, if the AC power cord is
connected to an AC wall outlet, power is supplied to the main board, the operation unit and other
modules even when the power is turned OFF. When replacing the controller board and the
operation unit in this state, not only these boards, it will damage other electrical components.
So, when performing maintenance work such as replacing parts, in addition to turning off the
power with the power button, always unplug the AC power cord.
When you disconnect the power cord from the AC wall outlet, inside the machine there is still
residual charge.
When you disconnect the power cord from the AC wall outlet, inside the AC adapter for a while
there is still residual charge. Therefore, if you remove boards in this state, it can cause a blown fuse
or memory failure.
How to remove the residual charge inside the machine
To remove the residual charge, disconnect the AC adapter from the main machine. Thus, the
charge remaining in the machine is released, and it is possible to remove boards.
21
Before Replacing Parts

Turn off the main power.
Remove the AC cord and the DC side of the AC adapter. This is because, when the AC adapter is
connected, the discharge time of the AC adapter is added to the time it takes to remove the
residual charge.
22
Special Tools
Special Tools
For system update and replacement, the following tools are required:
No.
Item
Note
USB flash drive
For system update
Nutdriver
For removing hex screws on the terminal
23
Parts Replacement
Stand Cover
1. Stand cover [A]
Stand
1. Stand cover (page 24)
24
Parts Replacement
2. Stand [A]
Rear Cover
There is still residual charge inside the machine after you disconnect the AC adapter. Remove the
AC adapter from the main machine and wait for 5 seconds before you remove the cover.
25
1. Remove the screws.
Check the position of the hooks in the photo below before removing.
26
Parts Replacement
2. Rear cover [A]
Switch Board
1. Rear cover (page 25)
2. Switch board [A]
Main Board Cover

27
To avoid damaging the screws in the photo below, use a nut driver.
28
Parts Replacement
3. Main board cover [A]
Fan
1. Main board cover (page 27)
29
2. Fan [A]
When installing the fan, make sure that the label of the fan is at the outer side, and the harness
is close to the connector.
If the fan is attached in the opposite direction, it may cause failure or problems.
30
Parts Replacement
Main Board
2. Main board [A]
Memory
2. Release the stoppers [A].
31
3. Memory [B]
SSD
32
Parts Replacement
3. SSD [A]
Wireless LAN Board

2. Wireless LAN board [A]
Speakers
33
2. Speakers [A]
Camera
2. Camera unit [A]
34
Parts Replacement
3. Camera cover [B]
4. Camera [C]
LCD Controller Board

35
2. LCD Controller board [A]
Microphone
2. Microphone [A]
Power Board
36
Parts Replacement
2. Power board [A]
Capture Board
2. Capture board [A]
Side IO Board
37
2. Side IO board [A]
Display and LCD Module

1. Main board (page 31)
2. Speaker (page 33)
3. Camera (page 34)
4. LCD controller board (page 35)
5. Power board (page 36)
6. Capture board (page 37)
7. Side IO board (page 37)
8. Display and LCD module [A]
38
System Update
System Update Procedure
1. Download and unzip the update file (RICOH_Iwb_D2200.zip).
2. Store the file generated in step 1 (RIWB_1.*.**.zip) into the root directory on a USB flash
drive.
3. Connect the USB flash drive to the D2200.
4. Execute the system update for administrator setting application on the D2200.
5. A list of files available to update appears.
6. Select the target update file, and press [OK] to start the update process.
7. When the update is done, the system automatically reboots and the white board
application starts up.
39
Export/Import of Application Settings

This machine can import/export the device setting information using a USB flash drive.
Since the contents of the exported/imported file are encrypted, they cannot be checked.
Items Subject to Export/Import

You can back up the settings and recover the former settings with the backup file.
The following items can be exported to a USB flash drive:
Items
Description
IP address
DNS address
Subnet mask
Network Settings
Gateway address
Settings of DHCP ON/OFF
Ethernet Speed
MAC address
SMTP Server Setting

NTP server
Time Settings
ON/OFF settings
Server address
Time zone
Display style
Region and Language

Settings
Current location
Display languages
System locale
Version Information
40
This is used for version check at import.
Items
Description
White board address
Auto shut-down time setting
Auto stand-by time setting
System Settings
Remote white board image quality setting

Temporarily save settings
Save duration
USB flash drive setting
Main operation panel appearance
Printer address
Authentication setting
User code
Print Settings
User name
Password
Encryption setting
Driver encryption key
Email address
Contact list
Stored Data
Shared folder list

History data is not exported.
The following lists the white board application setting information:

Item name
Administrator password settings
Export
Remarks
N/A
41
Item name
E-mail transmitting server settings
Export
Available
Remarks
1. For the SMTP server, the following items can
be set.
Address
Port number
Default value: 25
Encryption method
None (default)
StartTLS
Authentic method
None (default)
SMTP authentication
Account and password (if authentication
is necessary)
2. For mail sending, the following options can be
set.
On/Off of partition of PDF file to send by
mail
Upper limit of size of PDF file to send by
mail
E-mail address book settings
Available
The upper limit is 100

The history does not export
Remote WB sharing license

registration
N/A
Remote WB sharing contact list

settings
Available
Backup file collection
Available
USB flash drive settings
The history does not export
N/A
The touch sensor settings file does not export

X: Not exported, O: Exported
42
The upper limit is 100
Only the setting for backup (The file for backup

does not export)
File Type
The ZIP file named "iwb-settings-YYYYMMDD-hhmmss.zip" is stored in the root directory in the USB flash
drive.
YYYYMMDD-hhmmss: Export execution date (local time)
Export Procedure
1. Insert a USB flash drive into the USB port of the main unit, and open [Export Device
Configuration] in the administrator setting application.
2. Select the [OK] button when the following screen comes up.
3. The following screen is displayed, and export is started.
4. The following screen is displayed when export completed successfully.
43
5. One of the following screens is displayed when export failed.
44
Import Procedure
1. Copy the exported data (ZIP file) to the root of the USB flash drive. Insert the USB flash
drive into the USB port of the main unit, and open [Import Device Configuration] in the
administrator setting application.
2. Select [OK] when the following screen comes up.
3. When the following screen is displayed, select [OK] after selecting the setting file to
import.
If [OK] is clicked in the setting file selection screen, it will change to the following screen.
The following screen is displayed when there is no setting file in the root of the USB flash drive. If
the [OK] button is clicked, it will return to the administrator setting application screen.
45
4. When import is completed normally, a dialog to request rebooting is displayed, and then
reboot the main unit according to the instructions.
5. One of the following screens is displayed when import failed. If the [OK] button is clicked,
it will return to the administrator setting application screen.
46
47
Service Mode
Service Mode
Outline
The following functions are only for service.
Item
48
Contents
Purpose of use
Device Manager Settings
Checks the hardware

operating state
Condition check on the position

sensor, capture board, etc.
Display Color Patterns
Two or more color patterns

are displayed on the screen.
Check for display abnormality in the

LCD panel
Display Touch Keyboard
Keyboard is displayed.
Enter characters on the screen.
Simple CAN Bus
You can write lines on the

screen with a finger.
This is used to isolate defects in the

position sensor.
Function Settings
Custom-order setting items
Not for servicing items
Initialize Administrator
Password
Returns the administrators

password to the factory
setting.
When the customer has lost his/her

password.
Windows Activation
For Windows license

activation.
When the SSD is replaced, perform

after replacement.
Service Mode
How to Enter the Service Mode

1. Touch and hold the [Close] icon.
2. Tap [Close].
3. Double-tap the [Settings] icon.
4. Touch and hold [Version Information] for five seconds.
49
5. Tap the [Search] icon.
6. Tap the [ServiceSettings] icon.
7. Enter the password for service "y300kb" in the dialog box and tap [OK].
8. The Service Setting Menu is displayed.
50
Service Mode
Device Manager
1. Tap [Device Manager Settings] on the Service Settings Menu.
2. The hardware operation confirmation screen shown below is displayed, on which the
status of each device can be checked.
Display Color Patterns

1. Connect a USB keyboard to the USB terminal of the main unit.
51
2. Tap [Display Color Patterns] on the Service Settings Menu.
3. Change the color pattern, using the F1 to F7 keys on the USB keyboard.
4. Press the ESC key to finish the display color pattern check.
Display Touch Keyboard

1. Tap [Display Touch Keyboard] on the Service Settings Menu.
52
Service Mode
Simple CAN Bus

1. Tap [Simple CAN Bus] on the Service Settings Menu.
2. Make sure that you can draw a line with your finger.
Initialize Administrator Password

1. Tap [Initialize Administrator Password] on the Service Settings Menu.
2. Tap [Initialize].
53
Windows Activation
License Activation via the Internet
1. Tap [Window Activation] on the Service Settings Menu.
2. Tap [Activate].
3. Tap [Close] to finish the activation.
54
Service Mode
4. Tap [Close].
If activation failed, the screen below is displayed.
If error code 80072EE7 is displayed, check the connection with the Internet and perform license
activation again.
For any error code other than above, refer the URL below to take the appropriate
countermeasures.
URL: http://windows.microsoft.com/en-us/windows-8/activation-errors
License Activation by Phone

1. Tap [Windows Activation] on the Service Settings Menu.
55
2. Tap [Activate by Phone].
3. Select the nearest location, and then tap [Next].
4. Call the phone number displayed.

5. Enter the installation ID listed on the screen into phones keypad.
Write down the confirmation ID given by the phone guidance.
56
Service Mode
6. Enter the confirmation ID on the screen, and then click [Next].
7. Tap [Close] to finish the activation.
8. Tap [Close].
57
If activation failed, the screen below is displayed.
Enter the confirmation number again.
58
5. Troubleshooting
Error Messages
Error Messages during the System Startup
Message
Error Code
Cause
Instead of pressing the

power button normally, one
of the following actions was
performed to force the
machine to shut down the
last time it was running:
A fatal error has occurred.
Pressing and holding

down the power
button.
Turning off the main
power.
Disconnecting the
power cable.
Solution
Quickly press and
release the power
button on the front
of the display.
When the machine
shuts down, press
the power button
again to restart the
machine.
If the message
appears again,
retrieve logs and
system settings.
(Logs and system settings
can be retrieved through
[Log Collection] in
Administrator Settings.
Send the retrieved data
to the service support
desk to analyze the
machine status.)
59
5. Troubleshooting
Error Messages Related to Drawing Strokes

Message
The number of handwritten
entries exceeds the limit.
Page [xxx] and after will
be imported as images.
Nothing more can be
entered because the total
number of entries on the
whiteboard has reached
the limit.
Nothing more can be

entered because the total
number of entries on the
whiteboard has reached
the limit. Reduce the total
number of entries by
deleting handwritten
entries/texts/lines/
graphics/pages.
60
Error Code
Cause
Delete unnecessary
pages containing
strokes.
1004-1005
Handwritten pages/entries
exceed the upper limit.
Delete unnecessary
strokes.
Delete unnecessary
pages containing
handwritten entries.
2014-2001
The total number of

entries on the page
exceeds the limit entry
count for one page.
1014-2002
Solution
3000 strokes/texts/
shapes have been
written in the pages
being shown on the
screen.
The total number of
entries (strokes/texts/
shapes) in all pages
reaches 9000.
Delete unnecessary
strokes in the page
displayed, or add a
new page.
Delete a page or
strokes in the page.
Error Messages
Error Messages Related to Sharing the Screen

Message
Cannot connect because

the software version is
different. Update the host
terminal and the
participating terminals to
the latest version.
Error Code
A communication failure
has occurred.
Save the created page
and restart the application.
Solution
The version of the host

whiteboard does not match
the version system of
participating whiteboard.
Update the system.

For details about
how to update the
system, refer to the
operating
instructions.
Use compatible
mode.
Cannot continue remote

whiteboard.
A communication error
has occurred. Restart the
remote whiteboard.
Cause
No response from the client

terminal even when it takes
30 seconds.
A timeout occurred
while you were
opening a whiteboard
session.
An internal error
occurred while you
were using remote
whiteboard.
Restart the remote

whiteboard.
Save the page as

needed. Next, quickly
press and release the
power button on the front
of the display. When the
machine shuts down,
press the power button
again to restart the
machine.
A communication timeout
has occurred.
Possible causes may be as
follows.
- Not connected to the
network
The network cable is not

connected or is broken.
Check that the network

cable is connected or is
not broken.
- A failure has occurred on

the host terminal
61
5. Troubleshooting
Message
Cannot continue remote

whiteboard because of a
communication error
Cannot delete the page.

Try again later.
Cannot add the page(s).
Error Code
Cause
Solution
The network cable is

not connected.
Check the network status

and re-open the session.
For details about how to
configure the Network
Settings, refer to the
operating instructions.
The IP address is not

set.
No IP address can be
obtained over DHCP
The file that you want to

delete is being
downloaded.
Wait for a while and then

try to delete the page
again.
A network failure may

occur on a device using
remote whiteboard.
Wait for a while and then

try to add the page
again.
Error Messages When Saving a PDF File

Message
Error Code
No captured page is
created.
There is no data to save.

Either add a page or
make a handwritten entry
and then try again.
Cause
1012-2007
No handwritten stroke
exists.
No input image from PC
exists.
Cannot save temporarily

saved file.
The number of temporarily
saved files has reached
the limit.
Contact your
administrator.
62
1012-2008
The number of temporarily

saved files reaches the limit
(1000 files).
Solution
Save the data after doing
the following.
Create a captured
page.
Draw a stroke on
the screen page.
Display an image
from a computer on
the screen page.
Ask the whiteboards

administrators to delete
some temporarily saved
files through
Error Messages
Message
Cannot save temporarily
saved files. Insufficient free
space in the temporary
save folder.
Error Code
Cause
Solution
1012-2009
The temporarily saved file

size reaches the upper limit
(10GB).
Ask the whiteboards

administrators to delete
some temporarily saved
files through
You do not have the

authority to write to the USB
flash memory device.
Configure the USB flash

memory device
properties to allow
information to be written.
Contact your
administrator.
You do not have the
authority to write to the
mounted USB memory
Failed to send the email

because the size of the
attached file is too large.
Use the [Save in USB
Memory] function.
The attempt to send the email failed because the size

of the attached file exceeds
the set limit.
Reduce the file size

by deleting
unnecessary files
from the whiteboard
pages.
Save temporarily or
save it onto a USB
flash drive.
63
5. Troubleshooting
Message
Error Code
Cause

not connected, or the
cable is broken.
Failed to send the email.
The following are possible
causes.
There is an error in the

Network Settings (such
as the DNS).
Failed to connect to the

SMTP server.

SMTP Server Settings
(IP address, host
name, or port
number).
Failed to authenticate with

the SMTP server.
The operation to connect

to the SMTP server has
timed out.

authentication settings
for the SMTP server
(authentication,
account, or
password).
Solution
Check whether the
network cable is
connected, or the
cable is broken.
Access
Administrator
Settings and check
the Network
Settings. For details
about how to
configure the
Network Settings,
see Configuring
Network Settings.
Access
Administrator
Settings and check
the SMTP Server
Settings. For details
about how to
configure the SMTP
Server Settings,
refer to the
operating
instructions.
Retrieve logs and system
settings.
Failed to create the PDF

file. Please call service.
64
Insufficient memory
available.
A system error occurs.
(Logs and system settings

can be retrieved through
[Log Collection] in
Send the retrieved data
to the service support
desk to analyze the
machine status.)
Error Messages
Message
The meeting code is
incorrect.
Enter the correct meeting
code.
Cannot save.
Try again after checking
the USB memory mount,
the free space and if it has
write authorization.
Error Code
Failed to save the file. Try

again after checking the
USB memory connection,
free disk space, the
presence of write protect
etc.
Incorrect meeting code is

entered.
Disconnecting the USB

flash drive during
saving.
-
No available capacity
in the USB flash drive.
No permission to write
to the USB flash drive.
Change the file name.

Try again after changing
the file name or deleting
the file with the same
name.
Cause
1012-2011
Solution
Enter the meeting code
that has been entered
when saving temporarily.
Allocate sufficient
space for the USB
flash drive.
Add permission to
write to the USB
flash drive.
Cannot save the specified

file name because the file
name has already been
used from the branch
number 1 to 100.
Delete unnecessary
branch number of file(s),
or change the file(s) to
other file name. Save the
file to another location.
The USB flash drive is

disconnected during
reading.
Do not disconnect USB

flash drive during
reading
65
5. Troubleshooting
Error Messages Related to Configuration

Message
Error Code
Cause
Solution
Check whether any of the
following apply:
The e-mail address
is left blank.
Cannot import because

the email address format is
incorrect.
Use the correct email
address format.
The format of the e-mail

address is invalid.
More than 64
characters are used
for the local block
of the email
address.
More than 255
characters are used
for the domain of
the e-mail address.
More than 256
characters are used
for the e-mail
address.
66
Error Messages
Message
Error Code
Cause
Solution
Check whether any of the
following apply:
The IP address is left
blank.

the IP address format is
incorrect.
Use the correct IP address

format.
The file to be imported

contains an IP address with
an invalid format.

composed of four parts,
each separated by a
period, which contain
three or fewer single-byte
digits.
The four parts of the IP
address, each separated
by a period, contain
three or fewer single-byte
digits with an invalid
value.
More than 256 digits are
used.
Digits that start with 0 or
00 are used

the IP address format is
incompatible.
Check the IP address and
reset it.

contains an IP address with
an invalid value.
Check whether the file

contains an IP address
(such as 0.0.0.0 or
127.0.0.1) configured
for a specific purpose.
67
5. Troubleshooting
Message
Returned to factory
defaults. Make the settings
again on administrator
settings.
The configuration file may
be corrupted if the main
power was forcibly
switched off.
Error Code
Cause
Solution
Instead of pressing the

power button normally, one
of the following actions was
performed to force the
machine to shut down the
last time it was running:
Open Administrator
Settings and reconfigure
the machine settings. For
details about
Administrator Settings,
see Operating
Instructions.
Pressing and holding

down the power
button.
Turning off the main
power.
Disconnecting the
power cable.
Cannot connect to the

Public Address Book
Server
The following are the
possible causes.
- The network settings are
incorrect
1. The network settings

are incorrect.
1. Check the network

settings.
2. You cannot access the

server.
2. Try again later.

3. Try again later.

network.
-
- Cannot access the server

- Cannot access the
network
Please try again later.
If there is no improvement
contact your administrator.
Only file sizes up to 20MB
can be uploaded.
Select a file under 20MB.
68
The image file that can be

uploaded is limited up to
20 MB.
Edit the image file to less

than 20 MB, or select an
image file less than 20
MB.
Error Messages
Message
Cannot login whiteboard
Error Code
Cause
1. IC card which cannot
be authenticated has
been touched.
1. Touch using an
authenticated IC
card.
2. Cannot access the

server through the
network.

access.
3. The authentication
result did not reply
within 10 seconds for
reasons such as server
error.
The user name or the

password is not correct.
Solution
3. Ask the server

administrator
whether an error
occurred on the
server.
1. The inputted user

name or password is
incorrect.
1. Input the correct

user name and
password.
2. Cannot access the

server through the
network.

access.
3. The authentication
result did not reply
within 10 seconds for
reasons such as server
error.
3. Ask the server

administrator
whether an error
occurred on the
server.
Error Messages Related to Web Pages

Message
The number of
simultaneous connections
exceeds the limit.
Error Code
Try again later.
The passcode is not

correct.
Cause
Solution
The number of devices

accessing the Web page
and viewing remote
whiteboard has already
exceeded the limit.
Wait until one of the

devices finishes viewing
remote whiteboard, and
then try to connect to the
remote whiteboard.
Incorrect passcode is
entered.
Enter the correct

passcode shown on the
left/right upper part of
the host whiteboard.
69
5. Troubleshooting
Message
Error Code
Cause
The specified meeting
code is incorrect.
There is no temporarily
saved file associated
with the specified
meeting code.
The meeting code is

incorrect
Enter the correct meeting
code.
Solution
Reboot the video
conferencing
device.
Reconnect the USB
cable for the video
conference device
and your computer.
If the message
appears again,
retrieve logs and
system settings.
(Logs and system
settings can be
retrieved through
[Log Collection] in
Administrator
Settings. Send the
retrieved data to the
service support desk
to analyze the
machine status.)
Error Messages When Using the Device as a Monitor

Message
Error Code
Cannot display the

externally inputted image.
An error has occurred on
the captured device.
Reconnect the cable.
Cannot display the
externally inputted image.
Change the resolution or
the refresh rate.
70
1002-2003
Cause
The resolution of the
computer which you
are attempting to
display is
unsupported.
A VGA cable does not
connect firmly.
1002-2004
The resolution of the

computer which you are
attempting to display is
unsupported.
Solution
Change the
computers
resolution to a
supported one.
Reconnect the
display cable.
Change the computers

resolution to a supported
one.
Error Messages
Message
Cannot display because
of copyright protected
(HDCP) contents. Cannot
display copyright
protected contents on
HDMI Input 1. Connect to
the external input terminal:
HDMI Input 2 and click
[Enter/Input].
Error Code
Solution
The attempt to open

copyright protected content
failed.
Display content that is not

copyright protected.
Copyright protected
contents are input to the
input terminal of the
controller side.
To display these contents,

connect to the displays
input terminal.
1002-2007
*Cannot use whiteboard

function on HDMI Input 2.
Cannot display because
of copyright protected
(HDCP) contents. Cannot
display copyright
protected contents on
DisplayPort Input Connect
to the external input
terminal: HDMI Input
2and click [Enter/Input] .
Cause
1002-2007
* Cannot use whiteboard

function on HDMI Input 2
Cannot display copyright
protected contents on the
external input terminal
named Computer In.
Connect to another
external input terminal and
select the input source by
pressing [Input] on the
monitor or remote control.
* The whiteboard function

cannot be used on
external input terminals
other than Computer In.
71
5. Troubleshooting
Error Messages Related to File Reading

Message
Error Code
Cause
Solution
Cannot add all the pages.

Unable to add all the
pages because the page
limit ([xxx] pages) has
been reached while
reading. [xxx] page(s) has
been added.
Some pages cannot be

added because the page
1004-1001 count of the PDF exceeds
the page count that can be
added.
Select [Yes] to read, or

select [No] to select other
PDF.
A file import failure

occurred because the
page size is inappropriate.
Delete unnecessary pages

of the file before it is
converted to an image.
Since the file is corrupt, an

1004-1002 error occurs during
reading.
Delete unnecessary pages

of the file before it is
converted to an image.
Do you want to continue?

Cannot add all of the
pages
Set a page size from 100 x
148 mm to A0.
Cannot add all the pages,
added [xxx] pages
Cannot access the file
You do not have
permission to read the file.
Set read permission on the
file and then try again.
1004-2006
The file to be imported has

no permission to read.
Cannot import the file.

Only file sizes up to xxxMB 1004-2008 exceeds the upper limit of
can be imported. Select a
file size (100MB).
file under xxxMB.
Change the file to be

imported to 100MB or
less.
Cannot import the file
Make sure that the PDF

can open in your PC, and
then try it in the whiteboard
again.
The file may be corrupted.

Check the file and then try
again.
72
Grant the whiteboard the

permission to read.
Since the file is corrupt, an

1004-2015 error occurs during
reading.
Error Messages
Message
Error Code
Cause
1004-2016
The file format is not

PPT. (ex.: A file that
merely changed the
file extension to .ppt
will be failed to open)

causes.
- The file format is not
PowerPoint.
- The file is corrupted.
The PPT file has

password protection.
- A password is set on it.

Check the PowerPoint file
and then try again.
1019-2002
No ownership of the
folder.

not connected.

causes.
- The USB memory is

corrupted. Check the USB
memory and then try
again.
No permission to
access the folder.
Cancel the restriction

applied to the folder, and
then try again.

broken.
Cannot access the USB

memory.
- The USB memory has

been removed.
Make sure that the PPT file

can open in your PC, and
try loading the file in the
whiteboard again.
The PPT file is corrupt.
Cannot access the folder.

Access control is set on the
folder. Cancel access
control on the folder and
try again.
Solution
1019-2003
Access control is
applied to the USB
flash drive.
disconnected during
the process.
Replace a new USB

flash drive and then
try again.
Make sure that the
USB flash drive
connects firmly.

broken during the
process
73
5. Troubleshooting
Message
Error Code
Cause
Solution
Cannot access the

shared folder through
the network.
Access control is
applied to the shared
folder.
Make sure that the

whiteboard connects
to the network, an IP
address is set
properly, and other
computer can access
the shared folder.
The protocol
providing shared
access is not CIFS
(SMB).
Wait for a while the

whiteboard may be
obtaining the system
information.
SMB communication
is restricted in the
network.
Cancel the restriction

applied to the folder,
and then try again.
The network is busy.

Cannot access the shared
folder.
Cannot access to the
network. Try again later. If
there is no improvement
1019-2005
Cannot find the folder.

causes.
- The folder has been
deleted.
Folder is deleted.
1019-2006
- The folder has been

moved.
No folder in the
specified directory.
Add a new folder.

Move to a directory
where folder to be set
exists
Select another folder.

Cannot add the page(s).
The number of pages has
1019-2008
reached the limit (100
reached the upper limit.
pages). Delete some pages
and try again.
Cannot import. Try again

after checking the file
format.
74
Unusable character is
used in the domain
name.
The domain name is
null, or has 256
characters or more.
Delete pages and try

reading again.
Specify the correct domain

name in the domain list
Error Messages
Message
Cannot import all the
pages because an
unexpected error has
occurred while importing
the file.
reached the limit of 100
pages, the PDF file (100
pages) has been imported
from the external
application
Error Code
Cannot import any more

files from the external
application because the
number of pages has
pages
The PDF file: Cannot import

the file, only file sizes up to
100 MB can be imported
Cause
Remote participating
whiteboards in multiple
locations tried to import a
large size file at the same
time.
Solution
If remote participating
whiteboards import a large
file, import the file in one
location at a time.

pages in the IWB
application during sending
the PDF file.
Delete the pages in the

IWB application.
The number of pages

already reached the limit
of 100 pages in the IWB
application during sending
the PDF file.
Delete the pages in the

IWB application.
The file size of the sent PDF

file has exceeded 100
MB.
Send a file smaller than

100 MB.
75
5. Troubleshooting
Message
Error Code
Cause
Solution
The sent PDF file is that the

following conditions are
true:
The PDF file is not
from version 1.3 to
version 1.7.
The page size
exceeds the limit (A0).
The PDF file: Cannot import
the file, only versions 1.3 to
1.7 of PDF files can be
read
A password is set on
this file to open the
document.
Send the correct file.
Security is set on this

file.
Copying the contents
of this file is not
allowed.
The file may be
corrupted.
The file may be
corrupted during the
file transmission.
Error Messages Related to Remote Whiteboard Sharing

Message
Error Code
Cannot start remote

whiteboard.
A communication error has
occurred. Try again later or
Cannot participate in
remote whiteboard because
the passcode is incorrect.
The passcode is incorrect.
Enter the correct passcode.
76
Cause
Solution
The Remote whiteboard is

terminated.
Start the remote

whiteboard.
Incorrect passcode is
entered.
Enter the correct

passcode shown on the
left/right upper part of
the host whiteboard.
Error Messages
Message
Error Code
Remote whiteboard is not

started on the whiteboard's
main unit.
Cause
The remote whiteboard is
not started.
Solution
Start the remote
whiteboard.
Cannot start remote

whiteboard.
causes.
- The network settings are
incorrect

not connected.
-

set.
obtained over DHCP
- The network cable is not

connected.

and re-open the session.
For details about how to
configure the Network
Settings, refer to the
Operating Instructions

and then try again.
The number of simultaneous
connections exceeds the
limit. Only up to 20
computers can connect to
the whiteboard at the same
time.
Only up to 20 computers
can connect to the
whiteboard at the same
time.
Wait until the computer

can connect to the
whiteboard.
77
5. Troubleshooting
Message
Error Code
Cause
The whiteboard has
recognized that a UCS
connects to the whiteboard
through an USB cable, but
the any of the following
occurs:
Cannot start [xxx] screen

sharing
The UCS's screen

sharing application
fails to start the screen
sharing, and it cannot
be recovered by
restarting the
application or the USB
port for the UCS.
The UCSs screen
sharing application
cannot start through
the UCS drive because
the USB cannot be
recognized.
Solution
Reboot the UCS.

Connect the USB
cable again.
If these problems
persist, retrieve the
log/settings. (Logs
and system settings
can be retrieved
through [Log
Collection] in
Administrator
Settings. Send the
to analyze the
machine status.)
Cannot import the contact

list.
Check the contents of the
file. The last allowed
character of a column and
the first of the next column
must be separated with a
tab character.
The version of the host

whiteboard and that of the
software differ.
Update the host/
participating whiteboards
software to the latest
version.
78
The number of data items

Modify the contents of
for host whiteboard address
the contact list file.
is incorrect.
You cannot participate in

the remote whiteboard
because the software
version is different from the
host.
Update the participating

sides version to same as
the host sides version.
Error Messages
Error Messages for RICOH Interactive Whiteboard Client

Message
Error Code
Cause
Enter the correct IP

address or host
name.
The entered IP address

is incorrect.
The DNS sever is not
configured.
The IP address of the
specified host name
cannot be resolved.
Failed to connect
Solution
The remote
whiteboard license for
the main unit of the
whiteboard is not
registered, and a
remote whiteboard
cannot be
communicated with.
Contact the
administrator to
check that the
following settings
are correctly
configures:
The network
connection
The DNS
server
Whether the IP
address of the
specified host
name is
registered on
the DNS server
The gateway
Enter the correct
host name.
Register the remote
whiteboard license
for the main unit of
the whiteboard.
The passcode is wrong
The entered passcode is

incorrect.
Enter the correct

passcode.
79
5. Troubleshooting
Message
Error Code
Cause
The iPad is not

connected to the
network.
Not Connected to the

Network
Solution
Check the network
status of the iPad,
and move to a
location where a
connection with an
access point can be
confirmed.
Check the settings
for the connected
access point.
The maximum number of

remote whiteboards
connected to RICOH
Interactive Whiteboard
Client has been reached.
Disconnect the iPad that

is connected to a remote
whiteboard
The IWB Clients version is

old and cannot connect.
Update the version of

IWB Client.
The IWB main units version

is old and cannot connect.
Update IWB Main Unit

System.
During the importing of the

image, cannot access to the
image by some reason (For
example: The image file
was deleted).
Check the file status of

the image and try again.
The number of selected

images exceeds the limit.
Select the image file 10

or fewer and try again.
Unsupported image format

has been included in the
selected image files.
Select only the image file

of supported format and
try again.
The network was

disconnected while the files
are sending.

and try again.
Reach the connection limit
Update Application
Update IWB Main Unit
System
Failed to import the file.
The number of selected files

exceeds the limit.
(Max 10)
The selected files include
those with unsupported
formats.
(Supported: JPG/PNG)
Failed to send the files.
80
Error Messages
Message
Error Code
Cause
Solution
Cannot connect
The entered IP address is

incorrect.

address or host name.
The passcode is wrong
The entered passcode is

incorrect.
Enter the correct

passcode.
1. The DNS server is not

set.
2. Unable to resolve the
host name to the IP
address.
1. Contact your
administrator
whether the
following items are
set correctly:
Network
connection
Cannot connect
DNS server
settings
Registration
status of the IP
address for the
host name in
the DNS server
Gateway
settings
2. Enter the correct
host name.
81
5. Troubleshooting
Message
Error Code
Cause
1. The terminal is not
connected to the
network.
2. Cannot participate in
the remote whiteboard
Cannot connect to the

network
The number of connections

has reached the limit
Storage has no free space
Cannot connect
3. If the delay interval

due to a network
problem is 10 or more
seconds, it is
determined that the
network is
disconnected. After
that, you could not
establish the
connection, even
though you retried to
connect for 10
seconds.
2. Make sure the

settings of the
access point which
you are connected.
Leave from the remote

whiteboard using the
connected IWB Apps
terminal.
The storage free space of

iPad is less than 9 MB.
Make sure the storage

usage from the usage of
the iPad setting
application, and then
delete the data so that
the storage free space is
9 MB or more.
1. The remote
whiteboard license of
IWB main unit has not
been registered.
2. Cannot open the
remote whiteboard.
82
1. Make sure the

network status of the
iPad, and move to
the radio range of
the access point that
can be connected.
The maximum number of

connections on IWB Apps
have reached the limit.
Solution
Register the remote

whiteboard license of
IWB main unit.
Error Messages
Error Messages Related to Network

Message
Error Code
Cannot continue sending

the email because of a
communication error.

not connected.

causes.
The network settings
are incorrect
1006-2003
No captured page is
created.
There is no data to send.
Check the proxy settings.
Cannot confirm the latest

version. Check the network
status.
Cannot use the host name

because the DNS server is
not set.
Go to network settings in
administrator settings to set
the DNS server.

set.
obtained over DHCP

not connected Check
the network status and
then try again.
Either add a page or make

a handwritten entry and
then try again.
Cause
1006-2003
No handwritten stroke
exists.
No input image from PC
exists.
Incorrect proxy setting
The whiteboard is not

connected to the network.
1001-2509 DNS server is not set.
Solution
Connect the
network cable to the
whiteboard.
Assign an available
IP address to the
whiteboard
manually.
Create a captured
page.
Draw a stroke on
the screen page.
Display an image
from a computer on
the screen page.
Configure the proxy
setting properly
Make sure the
network connection.
Make sure that the
network cable is
connected properly.
Configure the DNS

setting through
Administrator Settings >
Network Setting.
83
5. Troubleshooting
Message
Go to network settings in
administrator settings to set
the DNS server.
Error Code
Cause
Solution
The hostname cannot be

1001-2510 resolved from the IP
address.
Enter the correct

hostname.
The whiteboard has an

1004-2002
incorrect network setting.
Make sure the network

setting on the
whiteboard, and then try
again.

folder.
causes.
- The network cable is not
connected
- The IP address is not set
- Cannot obtain the IP
address from DHCP.
and then try again.
84
Error Messages
Message
Error Code
Cause
Solution
The shared folder does

not work properly.
The server that
provides folder
sharing does not
connect to the network
properly.
The protocol providing
shared access is not
CIFS (SMB).

folder.
Incorrect file path to

the shared folder.

causes.
- The settings for the shared
folder are wrong.
- Cannot access the
network.
Try again later.
1019-2004
Incorrect username or
password.
not connected to the
whiteboard properly.
No IP address assign
to the whiteboard.
Make sure the

shared folder setting
of the whiteboard.
Make sure that you
can access the
shared folder
through your PC,
and then try again.
No DNS server is set

to the whiteboard.
IP packets cannot
reach to the shared
folder due to a
different subnet.
SMB communication is
restricted in the
network.
85
5. Troubleshooting
Error Messages Related to RICOH e-Sharing Box

Message
PDF files from version 1.3 to
1.7 can be imported.
Select another PDF file.
Set a page size from 100 x
148 mm to A0.
A password is set on this file
to open the document.
Copying the contents of this
file is not allowed.
Security is set on this file.
86
Error Code
Cause
Solution
The PDF file version you are

1004-2009 importing to the whiteboard
is not from 1.3 to 1.7.
Change the import PDF

file version from 1.3 to
1.7.
The PDF page size you are

importing to the whiteboard
1004-2010
is not in between 100 x
148 mm to A0.
Change the import PDF

page size from 100 x
148 mm to A0.
The PDF file you are

is set a password.
Disable the PDF file

password that you are
importing to the
whiteboard.

is set a copy protection.
Go PDF document
properties and disable
the copy protection.

importing to the whiteboard
1004-2013
is set a security or print
protection.
Disable the security

setting and (if needed)
permit printing of PDF file
you are importing to the
white board.

importing to the
whiteboard is broken.
Check the PDF document

can be opened and
viewed on other PCs.
Cannot import the file. The

file may be corrupted.
1004-2014
Cannot add all the pages,

added [xxx] pages
Check the PDF document

The file you are importing to
can be opened and
1004-1004 the whiteboard has been
viewed on other PCs, and
corrupted in some part.
then import the file.
File extension has

been changed to
.pdf.
Error Messages
Error Messages Related to Remote Desktop Software

Message
Cannot start remote PC
operation.
Error Code
Cause
2001-00001
The wrong passcode is

entered.
Enter the correct

passcode that is
displayed on the top of
the whiteboard's main
unit.
2001-00002
The remote desktop

software is not latest
version.
Download and install the

latest version via the
whiteboard.
The passcode is wrong.

Check the passcode that is
displayed on the top of the
whiteboard's main unit and
then try again.
The latest version has been
found.
Connect with the web
browser to the IP address of
the whiteboard's main unit,
then click [Download] from
[Download Software].
Download Setup.exe and
run it, then perform
installation following the
screen instructions. A
shortcut for the remote PC
operation software will be
created on the desktop.
http://xxx.xxx.xxx.xxx/
download_software.xhtml
Solution
1. Connect with the

web browser to the
IP address of the
whiteboard's main
unit. (http://
xx.xx.xx.xx)
2. Click [Download]
from [Download
Software] and
download
Setup.exe.
3. Run Setup.exe and
perform installation
following the screen
instructions.
87
5. Troubleshooting
Message
operation.
Cannot access the network.
Check the network settings
of this PC and then try
again.
Error Code
Cause
Solution
2001-10051
This PC is not
connected to the
network.
Check if this PC is
connected to the
network, and set
correct settings.
2001-10065
The Whiteboard is
not connected to
the network, or
using IP address is
wrong.
Network setting of
this PC is disabled.
Network setting of
whiteboard is
disabled.
LAN cable
connected to the
whiteboard is
disconnected.
88
Make sure the LAN

cable is connected
to the whiteboard
and check the IP
address. Check the
whiteboard is
connected to the
network and try
again.
Set the correct IP
address to the
whiteboard and try
again.
Set the correct
network setting and
start the remote
desktop again.
Error Messages
Message
operation.
Error Code
Cause
Solution
2001-11004
The whiteboard IP
address you are
connecting is
wrong.
Enter the IP address

and connect to the
whiteboard which
has been started or
is on standby.
2001-10061

causes.
The IP address is
not set to the
whiteboard you
are connecting.
- The IP address is wrong.

- This PC is not connected to
the network.
-The whiteboard has not
been started or is on
standby.
The LAN cable is

not connected to
the whiteboard
you are
connecting.
Check the IP address, this

PC's network settings, and
that the whiteboard is
started, then try again.
The whiteboard
you are
connecting has not
been started or is
on standby.

address of the
whiteboard that you
are connecting.
Check the IP
address is set to the
whiteboard you are
connecting.
Make sure the LAN
cable is connected
to the whiteboard
you are connecting.
Turn on the
whiteboard you are
connecting and try
again.
Other Error Messages

Message
Error Code
Cannot import the email

address book.
tab character.
Cause
The number of data
items for email
address is incorrect.
Each data item of the

email address does
not meet the
requirement.
Solution
Modify the contents of the

file.
89
5. Troubleshooting
Message
Error Code
Cannot import the shared

folder list.
tab character.
The sender's email address
is incorrect.
Check the sender's email
address and try again.
The file is corrupted. Check
the file and try again.
Another user is using

administrator settings.
Please re-enter later.
Applications on the desktop

cannot be double started.
90
Cause
The number of data
items for folder sharing
is incorrect.
Each data item of

folder sharing does
not meet the
requirement.
The senders email
address is not set.
The senders email

address is set, but
incorrect format.
Fails to finish downloading
the system firmware
Another computer
operates the
administrator
settings.
Administrator
Settings application is
running on the
whiteboard.
You are attempting to open
two of the following at the
same time: the main screen,
General Settings, or
Solution
Modify the contents of the

folder sharing setting file.
Set the correct sender

email address.
Download the system file,

and apply it again.
Wait for a while and try

to access again.
The main screen,

General Settings, or
Administrator Settings
are already running. Stop
the currently running
application, and then
start the other
application.
Error Messages
Message
Error Code
Cause
Solution
Restart the video
conferencing
device.
Reconnect the
computer to the
video conferencing
device using the
USB cable.
Cannot start RICOH UCS

screen sharing.
There is a problem in the

USB connection between
the video conferencing
device and the computer.
If these problems
persist, retrieve the
log/settings. (Logs
and system settings
can be retrieved
through [Log
Collection] in
Administrator
Settings. Send the
to analyze the
machine status.)
91
5. Troubleshooting
Message
Error Code
The source device is

turned off, or it is not a
whiteboard.
The synchronization
source device does
not respond
RICOH Whiteboard is
specified as the source
device, but it does not
support the sync
function.
The synchronization
source does not
correspond to the
device configuration
synchronization
The system version is
different from that of
the synchronization
source
Cause
The administrator
password settings for
the synchronization
source whiteboard are
incorrect.
The source
whiteboard supports
the sync function, but
the version of the
whiteboard software
does not match that of
the source
whiteboard.
The password does
not match the one
specified in
[Administrator
Settings] > [Change
Administrator
Password] on the
source whiteboard.
Cannot obtain/reflect
the device
configuration of the
synchronization
source.
The source file is

corrupted.
No search result was found.

There are too many search
results.
Narrow down the search
keywords.
92
Solution
Turn on the power of
the source
whiteboard, or
change the IP
address.
Update the system
of the source device
to the version that
supports the sync
function.
Update the system
to the same version
as the source
device.
Enter the password
specified in
[Administrator
Settings] >[Change
Administrator
Password] on the
source whiteboard.
The network may
have been
disconnected
temporarily. Check
the network
environment.
There is no address that

matches the search
keywords.
Search results are over 100 Change the search

addresses.
keywords.
Change the search

keywords.
Error Messages
Message
Error Code
Cause
Solution
Cannot access the server.

The following are the
possible causes.
-The network settings are
incorrect
-Cannot access the server
-Cannot access the network
Shown on the left.
Check the settings

related to the
network.
Try again after
waiting for a while.
Please try again later.

UCS account initial
registration is not
performed.
IWB: [RICOH UCS]

Initial registration is
required
UCS: When using for
the first time, change
the password and
register the email
address from the web
settings.
UCS: Failed to Login.

Please check User ID
and password.
IWB: [RICOH UCS]

Cannot login
IWB: [RICOH UCS]

Cannot login
(You can move to the

initial registration page
from the link on the
administrator settings of
IWB.)
IWB: [RICOH UCS]

Cannot login
The contact ID or password

is incorrect.
Set the correct contact ID

and password to the
administrator settings of
IWB.
The settings of the proxy

authentication is incorrect.
Change the settings of the

proxy authentication on
the administrator settings
of IWB to the correct
settings.
1. The network settings

are incorrect.

settings.

server.
2. Try again later.
Perform UCS account

initial registration on the
Web
3. Try again later.

network.
93
5. Troubleshooting
Message
IWB: [RICOH UCS]

Logged out
Error Code
RICOH UCS function for

this device and screen
sharing function for RICOH
UCS P3000/3500 cannot
be used at the same time.
If you want to use the
screen sharing function for
RICOH UCS
P3000/3500, change the
RICOH UCS function usage
setting to off on Video
conference settings in the
administrator settings.
IWB: [RICOH UCS]
Network connection
has been lost
UCS: Network
connection has been
lost
94
Solution
The other unit has been

logged into using the same
contact ID that was used to
log into this unit.
Perform the UCS function

again.
The unit recognizes the

external UCS, when the
UCS cooperation use
setting is ON.
Set the UCS cooperation

use setting of
administrator settings to
OFF, if you want to use
external UCS
cooperation.
The network was

disconnected (During the
waiting or meeting).
Reconnect to the network.
GD-Win has been

terminated abnormally.
Restart the UCS function.
(Select UCS on the

IWB/UCS switch screen
or restart the unit.)
IWB: [RICOH UCS]

Error has occurred
UCS: An error has
occurred. Exiting from
the application.
Cause
Error Messages
Message
* Cannot set the factory

default administrator
password
Error Code
Cause
Solution
1. The synchronous
function on device
configuration is ON
and the administrator
password of the
synchronization
source is the factory
default password.
1. Change the
administrator
password of the
synchronized IWB,
after changing the
administrator
password of the
synchronization
source IWB.
2. The synchronous
function on device
configuration is ON,
and the whiteboard
address of the
synchronization
source or the
password is not
entered.
2. Enter both the

whiteboard address
and password of the
synchronization
source.
95
5. Troubleshooting
Message
Error Code
2. The synchronization
source does not
correspond to the
device configuration
synchronization
4. The administrator
password settings for
the synchronization
source whiteboard are
incorrect
5. Cannot obtain/reflect
the device
configuration of the
synchronization
source
96
Solution
source device has
been turned the power
off or it is not IWB.
1. Turn the power on

the synchronization
source device or
change the IP
address.
source is RICHO IWB;
however it does not
correspond to the
configuration
synchronization.
source device does
not respond
3. The system version is

different from that of
the synchronization
source
Cause
source has
corresponded;
however the system
version is different
from the synchronized
IWB.
4. The administrator
password is different
from the password
which is changed on
[Change Administrator
Password] under
[Administrator
Settings] of the
synchronized IWB.
5. The file of
synchronization
source may be
corrupted.
2. Update the IWB

version of the
synchronization
source to a version
that can
synchronize.
3. Update the
synchronized IWB
version to the same
as the version of
synchronization
source.
4. Enter the password
which is changed in
[Change
Administrator
Password] under
[Administrator
Settings] of the
synchronized IWB.
5. Make sure of the
network
environment,
because there is a
possibility of a
momentary
disconnection of the
network
Troubleshooting
Troubleshooting
For any problems on options, refer to Option.
Defects in the Display

Problem
Power is not supplied, and the
power indicator does not light.
Cause
AC adapter or power
cord is not connected.
Solution
Connect the power cord.
Replace the AC adapter or
power cord/main board if
the problem persists.
Power is automatically turned

OFF.
AC adapter defect
Replace the AC adapter/main

board.
The display does not light up.
Defect in the main board
Replace the main board
Power is turned on, but no image Defect in the main board

appears.
Color is not normal.
Defect in the main board
Single color display
Cable loose connection or

disconnection
Reconnect the cable.
No sound from the speaker
Change the VGA cable.
Volume is set to low.
Set the volume higher.
Mute is set to ON.
Set Mute to OFF.
If sound is input but no

sound is heard, the
board is defective.
Input sound.
Replace the speaker and
main board
Input/output terminals are not

recognized.
Defect in the main board or

capture board
Replace the main board or capture

board
Abnormal noise on the rear

panel of the display.
Defective components of the

fans
Turn the power switch OFF

and back to ON.
Replace the exhaust fan if it
makes abnormal noise.
97
5. Troubleshooting
Before replacing the board, check the harness connection.
Defects in the Capture Board

Problem
There is no display of " IWB
Video Capture Board" directly
under "Sound, video, and game
Cause
The capture board is not
recognized.
Solution
Check the wiring of the
capture board
Replace the capture board
controller" in the Device

Manager of the service mode.
Indication of error occurrence
appears in the whiteboard
application after the main unit is
started up.
Unable to Start Up
Problem
98
Cause
After the power is turned ON, a

beep is output while the Ricoh
logo screen is displayed or the
screen freezes up and goes
black.
Main board defective
After the power is turned ON,

the Ricoh logo screen is
displayed, a beep is output, and
the password entry screen is
displayed but freezes up.
Loose connection of the SSD

and main board.
Solution
Change the main board. (The SSD
in the defective controller box can
be used with the new main board.)
Turn the power OFF, and then

remove and reinsert the SSD.
(The SATA connector must be
connected firmly.)
If the problem is not solved,
change the controller box.
Troubleshooting
Problem
After the power is turned on, the
Ricoh logo screen is displayed
but freezes up.
Cause
Solution
Hardware defective

the Ricoh logo screen is
displayed then the screen
freezes up and goes black.
the OS startup screen is
displayed but the startup
operation does not complete.
This may be caused by a
hardware failure or OS
(including a driver) problem.
Hardware or OS defective
99
5. Troubleshooting
Errors at Start-Up
The following are the causes and the solutions when an error is displayed after the start-up screen is
displayed.
Error display
Primary Boot Device Not Found
Cause
SSD is not recognized.
SSD connector
disconnected
Solution
Check the SSD connector
Replace the SSD
SSD breakage
CMOS Battery State Low
Dead button battery on the

main board
Replace the main board.
CMOS Memory Size Mismatch
Memory size is not correct
Return to the default memory

size (4G x 2).
CMOS Time and Date Not Set
Time and Date are incorrect
Configure the date and time in

the whiteboard.
HDD Controller Failure
SSD failure
Check the SSD connector

Replace the SSD
Insert Bootable Media

On Board Parity Error
Memory parity Error at xxxxx
100
Replace the SSD

Memory failure
Replace the Memory board.
IWB Network Environment Check Tool

Outline
Application for Windows for checking the state of a network connection
The tool is started with two computers connected to the same LAN as the device (IWB/remote
viewer), the IP address of the remote location is input, and diagnosis is started.
Port opening, delay, and band are displayed as diagnostic results.
The verification result can be saved in a file (CSV format).
Language: Only English
OS: Windows 7, Windows 8, 8.1
Obtain the tool from the support page.
Diagnostic Content
The following items can be checked with the network diagnostic tool.
Diagnostic content
Diagnosis item
Existence of port
61616 (ActiveMQ),
opening
50000, 50001, and
50002
Delay
Band
Check point
They should all be OK
In the case of NG, check whether the port is blocked
by the PCs windows firewall, anti-virus software,
settings of a router on the network, etc.
Average value,
maximum, and
minimum
The maximum is 100 ms or less.
Downstream (local remote)
Both downstream and upstream are 200K bps or more

(minimum guarantee).
Upstream (remote local)
Both downstream and upstream are 500K bps or more

(recommendation).
101
5. Troubleshooting
How to Use the Tool

Beforehand
This tool diagnoses the network environment between two computers. Decide in advance which is to be
the server or the client.
Operation on the Server Side

1. When the Caution dialog is displayed, press [OK].
102
2. Start up the IWB Network Environment Check Tool. When the Starting screen is
displayed, press [Next].
3. When the Site selection picture is displayed, click [Server Computer] (originating side).
103
5. Troubleshooting
4. When the server's (originating side) IP address is displayed, inform the IP address to the
partner (client computer side).
5. The partner (client computer side) inputs the server's (originating side) IP address, and
presses [verification start].
6. Verification is started.
104
7. The result screen is displayed. Push [Exit]. If needed, press [Show Detailed Logs], and
obtain information by pressing [Save a Diagnostic Report].
Operation on the Client Side

1. Start up the network diagnostic tool. When the Starting screen is displayed, press [Next].
105
5. Troubleshooting
2. When the Site selection picture is displayed, click [Client Computer] (receiving side).
3. Input the IP address informed from the server side, and press [Start Diagnosis].
106
4. Verification is started.
5. The result screen is displayed. Push [Exit]. If needed, press [Show Detailed Logs], and
obtain information by pressing [Save a Diagnostic Report].
107
MEMO
108
EN
RICOH Interactive
Whiteboard D2200
Machine Code: Y304
Appendices
TABLE OF CONTENTS
1. Appendices:Specifications
Specifications...................................................................................................................................................... 3
General Specifications...................................................................................................................................3
Power Consumption According to Mode.....................................................................................................5
Start and Return time............................................................................................................................. 5
Supported Video Input Signals..................................................................................................................... 6
Specifications
General Specifications
Item
Description
Display type
IPS liquid crystal system
Max. resolution
1920 x 1080 dots
Max. colors
About 16M 700K colors (8 bits for each of R, G, and B)
Pixel pitch (Horizontal x Vertical)
0.2475(H) x 0.2475(V) (mm)
Backlight
LED system
Supported scanning frequency
60 Hz
Brightness
250 cd/m2
Contrast ratio
1000:1
Effective display area (Horizontal x

Vertical)
475.2 x 267.3 (mm)
Viewing angle
Top and bottom 178 /Left and right 178
Touch panel detection
Capacitive type
Detecting area (Horizontal x

Vertical)
The whole of the effective display area
Noise
40 dB or less (A)
Item
Input/Output terminals
Description
Video input terminals:
Analog Mini D-SUB 15pin
Display port x 1 (HDCP is not supported)
HDMI x 1 (HDCP is not supported)
Audio input terminals:
Microphone x 1
Video output terminals:
HDMI x 1 (HDCP is supported)
Audio output terminals:
Headphone out x 1
Others:
USB2.0: TYPE-A X 3
Wired LAN terminal: RJ-45 x 1
(10BASE-T/100BASE-TX/ 1000BASE-T)
Weight
Main unit only: less than 5.3kg
Operating temperature
0C to 32C
Humidity
10% to 80% (no condensation)
Altitude limitation
2500 m or lower (above sea level)
Power source
100 240 V AC/ 50 - 60 Hz
Power consumption
Max: 65W or less

Standby(display off): 15W or less
Sleep: 5W or less
Dimensions (w/h/d)
570 x 385 x 62 mm
Specifications
Power Consumption According to Mode

Start and Return time
Power consumption according to mode

Main power supply OFF: Less than 1 W
Main power supply ON (at the operation): 65W or less
Main power supply ON (standby (display OFF)): 15W or less
Main power supply ON (sleep): 5W or less
Value at AC100V drive altogether.
Starting time
Starting time from the power supply OFF state:
60 to 80 seconds (until the white board use can be started)
5
* After turning OFF, wait for about 10 seconds before pressing the power button.
Return time from standby condition:
5 seconds
Supported Video Input Signals

Supported input signal resolution for the Capture Input
Capture Input
Signal format
Resolution
Freque
ncy(Hz
)
VESA GTF
640 x 350
85
Yes
Yes
VESA DMT
640 x 350
85
Yes
Yes
VESA CVT
640 x 400
60
Yes
Yes
VESA CVT
640 x 400
85
Yes
Yes
VESA GTF
640 x 400
85
Yes
Yes
VESA DMT
640 x 400
85
Yes
Yes
VESA CVT
640 x 480
60
Yes
Yes
VESA GTF
640 x 480
60
Yes
Yes
VESA DMT
640 x 480
60
Yes
Yes
VESA GTF
640 x 480
72
Yes
Yes
VESA DMT
640 x 480
72
Yes
Yes
VESA CVT
640 x 480
75
Yes
Yes
VESA GTF
640 x 480
75
Yes
Yes
VESA DMT
640 x 480
75
Yes
Yes
VESA CVT
640 x 480
85
Yes
Yes
VESA GTF
640 x 480
85
Yes
Yes
VESA DMT
640 x 480
85
Yes
Yes
VESA GTF
720 x 400
85
Yes
Yes
HDMI input
Display Port
input
VGA input
Specifications
Capture Input
Signal format
Resolution
Freque
ncy(Hz
)
VESA DMT
720 x 400
85
Yes
Yes
VESA GTF
800 x 600
56
Yes
Yes
VESA DMT
800 x 600
56
Yes
Yes
VESA CVT
800 x 600
60
Yes
Yes
VESA GTF
800 x 600
60
Yes
Yes
VESA DMT
800 x 600
60
Yes
Yes
VESA GTF
800 x 600
72
Yes
Yes
VESA DMT
800 x 600
72
Yes
Yes
VESA CVT
800 x 600
75
Yes
Yes
VESA GTF
800 x 600
75
Yes
Yes
VESA DMT
800 x 600
75
Yes
Yes
VESA CVT
800 x 600
85
Yes
Yes
VESA GTF
800 x 600
85
Yes
Yes
VESA DMT
800 x 600
85
Yes
Yes
VESA CVT
848 x 480
60
Yes
Yes
VESA GTF
848 x 480
60
Yes
Yes
VESA DMT
848 x 480
60
Yes
Yes
VESA CVT
1024 x 768
60
Yes
Yes
VESA GTF
1024 x 768
60
Yes
Yes
VESA DMT
1024 x 768
60
Yes
Yes
VESA GTF
1024 x 768
70
Yes
Yes
VESA DMT
1024 x 768
70
Yes
Yes
VESA CVT
1024 x 768
75
Yes
Yes
HDMI input
Display Port
input
VGA input
Capture Input
Signal format
Resolution
Freque
ncy(Hz
)
VESA DMT
1024 x 768
75
Yes
Yes
VESA CVT
1024 x 768
85
Yes
Yes
VESA DMT
1024 x 768
85
Yes
Yes
VESA CVT
1152 x 864
60
Yes
Yes
VESA GTF
1152 x 864
60
Yes
Yes
VESA CVT
1152 x 864
75
Yes
Yes
VESA GTF
1152 x 864
75
Yes
Yes
VESA DMT
1152 x 864
75
Yes
Yes
VESA GTF
1280 x 600
60
Yes
Yes
VESA CVT
1280 x 720
60
Yes
Yes
Yes
VESA GTF
1280 x 720
60
Yes
Yes
Yes
VESA DMT
1280 x 720
60
Yes
Yes
Yes
VESA CVT
1280 x 720
75
Yes
Yes
VESA GTF
1280 x 720
75
Yes
Yes
VESA CVT
1280 x 720
85
Yes
Yes
VESA GTF
1280 x 720
85
Yes
Yes
VESA GTF
1280 x 768
60
Yes
Yes
Yes
VESA DMT/CVT
1280 x 768
60(RB)
Yes
Yes
VESA DMT/CVT
1280 x 768
60
Yes
Yes
Yes
VESA GTF
1280 x 768
75
Yes
Yes
Yes
VESA DMT/CVT
1280 x 768
75
Yes
Yes
Yes
VESA GTF
1280 x 768
85
Yes
Yes
Yes
VESA DMT/CVT
1280 x 768
85
Yes
Yes
Yes
HDMI input
Display Port
input
VGA input
Specifications
Capture Input
Signal format
Resolution
Freque
ncy(Hz
)
VESA GTF
1280 x 800
60
Yes
Yes
Yes
VESA DMT/CVT
1280 x 800
60(RB)
Yes
Yes
Yes
VESA DMT/CVT
1280 x 800
60
Yes
Yes
Yes
VESA GTF
1280 x 800
75
Yes
Yes
Yes
VESA DMT/CVT
1280 x 800
75
Yes
Yes
Yes
VESA DMT/CVT
1280 x 800
85
Yes
Yes
Yes
VESA GTF
1280 x 800
85
Yes
Yes
Yes
VESA CVT
1280 x 960
60
Yes
Yes
VESA GTF
1280 x 960
60
Yes
Yes
VESA DMT
1280 x 960
60
Yes
Yes
VESA CVT
1280 x 960
85
Yes
Yes
VESA GTF
1280 x 960
85
Yes
Yes
VESA DMT
1280 x 960
85
Yes
Yes
VESA CVT
1280 x 1024
60
Yes
Yes
VESA GTF
1280 x 1024
60
Yes
Yes
VESA DMT
1280 x 1024
60
Yes
Yes
VESA CVT
1280 x 1024
75
Yes
Yes
VESA GTF
1280 x 1024
75
Yes
Yes
VESA DMT
1280 x 1024
75
Yes
Yes
VESA CVT
1280 x 1024
85
Yes
Yes
VESA GTF
1280 x 1024
85
Yes
Yes
VESA DMT
1280 x 1024
85
Yes
Yes
VESA CVT
1360 x 768
60
Yes
Yes
Yes
HDMI input
Display Port
input
VGA input
10
Capture Input
Signal format
Resolution
Freque
ncy(Hz
)
VESA GTF
1360 x 768
60
Yes
Yes
Yes
VESA DMT
1360 x 768
60
Yes
Yes
Yes
VESA GTF
1366 x 768
60
Yes
Yes
Yes
VESA DMT
1366 x 768
60(RB)
Yes
Yes
VESA DMT
1366 x 768
60
Yes
Yes
Yes
VESA GTF
1400 x 1050
60
Yes
Yes
Yes
VESA DMT/CVT
1400 x 1050
60(RB)
Yes
Yes
Yes
VESA DMT/CVT
1400 x 1050
60
Yes
Yes
Yes
VESA DMT/CVT
1400 x 1050
75
Yes
Yes
Yes
VESA GTF
1440 x 900
60
Yes
Yes
Yes
VESA DMT/CVT
1440 x 900
60(RB)
Yes
Yes
VESA DMT/CVT
1440 x 900
60
Yes
Yes
VESA GTF
1440 x 900
75
Yes
Yes
Yes
VESA DMT/CVT
1440 x 900
75
Yes
Yes
Yes
VESA GTF
1440 x 900
85
Yes
Yes
Yes
VESA DMT/CVT
1440 x 900
85
Yes
Yes
Yes
VESA GTF
1400 x 1050
75
Yes
Yes
Yes
VESA CVT
1600 x 900
60
Yes
Yes
Yes
VESA CVT
1600 x 900
60(RB)
Yes
Yes
VESA GTF
1600 x 900
60
Yes
Yes
Yes
VESA DMT
1600 x 900
60(RB)
Yes
Yes
VESA CVT
1600 x 1200
60
Yes
Yes
VESA GTF
1600 x 1200
60
Yes
Yes
HDMI input
Display Port
input
VGA input
Specifications
Capture Input
Signal format
Resolution
Freque
ncy(Hz
)
VESA DMT
1600 x 1200
60
Yes
Yes
Yes
VESA GTF
1680 x 1050
60
Yes
Yes
Yes
VESA DMT/CVT
1680 x 1050
60(RB)
Yes
Yes
Yes
VESA DMT/CVT
1680 x 1050
60
Yes
Yes
Yes
VESA DMT
1920 x 1080
60
Yes
Yes
Yes
VESA DMT/CVT
1920 x 1200
60(RB)
HDMI input
Display Port
input
VGA input
Yes : supported
-: not supported
11
MEMO
12
EN

Camellia-D1 FSM en Final 270516

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Camellia-D1 FSM en Final 270516

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RICOH Interactive

Field Service Manual

Important Safety Notices

Prevention of Physical Injury

Observance of Electrical Safety Standards

Safety and Ecological Notes for Disposal

Suspending from the Stand

Symbols, Abbreviations and Trademarks

Short Edge Feed

Long Edge Feed

[A] Short Edge Feed (SEF)

[B] Long Edge Feed (LEF)

3. Replacement and Adjustment

Before Replacing Parts.....................................................................................................................................22

Brightness control buttons

Volume control buttons

Camera direction adjustment lever

Input/ Output Terminals

Power connector detachment prevention claw

Ethernet interface (10/100/1000 Mbps LAN port)

Machine Codes and Peripherals Configuration

Machine Codes and Peripherals Configuration

0 to 32C (32 to 89.6F)

10 to 80% (without condensation)

2,500 m (8,202 feet)

100-240 V AC, 50/60 Hz

Operating frequency band

2402 2483 MHz

Maximum radio-frequency power

Less than 20.0 dBm

Installation Space Requirements

When installing the machine by mounting the main unit on a wall

3. Right: 40 mm (1.6 inches) or more

Wall Mounting Precautions

Read this first

Warranty sheet (NA Only)

3. Replacement and Adjustment

3. Replacement and Adjustment

Before Replacing Parts

USB flash drive

For system update

For removing hex screws on the terminal

3. Replacement and Adjustment

3. Replacement and Adjustment

1. Remove the screws.

2. Rear cover [A]

Main Board Cover

3. Replacement and Adjustment

2. Remove the screws.

3. Main board cover [A]

3. Replacement and Adjustment

3. Replacement and Adjustment

Wireless LAN Board

3. Replacement and Adjustment

3. Camera cover [B]

LCD Controller Board

3. Replacement and Adjustment

2. LCD Controller board [A]

2. Power board [A]

3. Replacement and Adjustment

2. Side IO board [A]

Display and LCD Module

Export/Import of Application Settings