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JOURNEY MANAGEMENT TRAINING MANUAL

APPENDICES
CONTENTS
1. Sample of Journey Managers Appointment letter..................................2
2. Competencies addressed in the Drivers Education Programme............4
3. Vehicle Pre- trip Inspection Checklist.....................................................6
5. Security Operating Level (SOL)...............................................................7
6. City Boundary Limits (from Shell operational bases, mostly for primary
Logistics).......................................................................................................8
7. Night Driving Policy...............................................................................10
8. Guidance from Shell Group Discipline on Road Transport...................12
9. Journey Management Plan.....................................................................14
10.

Maximum Speed Limits per Vehicle Category....................................17

11.

Responding to IVMS-AVT Event Notification (Panic Alarm)...............18

12.

Man lost Process Checklist.................................................................19

13.

Actions to Take during Road Emergencies.........................................20

14.

Monthly Report and KPI.....................................................................24

15.

Checklist for Journey Management Compliance Audit.......................26

16.

Recommendations on Driver Fatigue and Distraction........................31

17.

Risk Management Team Engagement................................................33

18.

Convoy Movement Plan......................................................................35

19.

Pre-Trip Briefing and Post-Trip Debriefing Protocol..........................38

20. Journey-related Drills..........................................................................39


21.

Vehicle Movement Register................................................................40

9. No alcohol or drugs
while
working
or
driving
10. While driving, do
not use your phone and
do not exceed speed
limits

11. Wear your seat belt

12. Follow
prescribed
Management Plan

Journey

1. Sample of Journey Managers Appointment letter


USE YOUR COMPANYS
LETTER-HEADED PAPER

Date...............
(Name)
Dear ..,
Appointment as a Journey Manager
We are pleased to confirm your assignment as a Safe Journey Manager for
(insert
your
department/organisation/Company)
having
successfully
completed the Safe Journey Management Course (Land Transport).
In this position, you are responsible for planning, monitoring and closing out
of all journeys. A list of accountabilities is attached, a copy of which you
should sign and return to the undersigned.
As a safe Journey Manager you are to challenge business need for journeys
and exercise direct influence on the various HSE elements of transportation
with the objective of saving lives, protecting company asset, and ensuring
compliance to SPDC rules and statutory requirements.
You are to keep yourself fully briefed and to a level of competence that will
allow you to fulfill this role effectively.
Please refer to the Journey
Management Procedure for details.
Kindly note that your performance in this role will form part of your
appraisal.
Congratulations on this appointment.
please do not hesitate to contact me.

Should you require any assistance,

Yours faithfully,
..........................................
2

..........................................
Attachment to the Appointment letter:-

PRINCIPAL ACCOUNTABILITIES Journey Manager


1. Responsible for challenging the need, planning, monitoring and
closing-out journeys.
2. Responsible for the vehicle, driver and occupants until they return to
base or complete the journey.
3. Check the suitability of the vehicle type, and that the inspection
certificate is still valid.
4. Obtain security information and plan journeys accordingly.
5. Check that the driver has completed daily checks and reported any
defects with the vehicle or the load.
6. Check that the driver is licensed and qualified (Shell defensive driving
permit) to drive the vehicle and that the driver is familiar with the
vehicle.
7. Check that the driver knows what to do in the event of an accident or
an emergency during the journey.
8. Check that the driver is in good state of mind and fit to drive before
assigning him to a journey.
9. Make adequate administrative arrangement for the driver before any
journey.
10.
Responsible for implementing the Consequence Management.
11.
Compliance with downloading of IVMS or report downloads from
AVT and counselling drivers accordingly.
12.
Responsible for final checking of vehicle and loading, briefing of
driver before journey, monitoring of journey, logging of calls and
debriefing of drivers.
13.
Updating Journey Management Plan and hazard list/register
based on the feedback.
14.
Obtain and act on feedback from passengers. Proper close-out of
journeys.
15.
Initiate
any
relevant
incident
investigation
or
manlost/emergency response procedures in the event of an accident or the
vehicle being overdue.
16.
Prepare a monthly report and KPI as specified in the Journey
Management Procedure, including:
a. The number of journeys managed;
b. The number of Journey Plans which required permission from the
authorising person;

c. The number of times that a location was phoned to discover the


whereabouts of drivers;
d. IVMS/AVT violations and consequence Management deployed;
e. Total KM driven and analysis by teams;
f. The number of Journey Plans where non-compliances were
identified.
Name: _____________________
Department:_________________
Signed: _____________________
Date: _____________________

2. Competencies addressed in the Drivers Education Programme


Theory content:
1. The Shell Golden Rules and the Life Saving Rules that apply to driving
and why the Company has these rules.
2. Local driving environment
a. Global, Local and Industry road safety statistics
b. Local company statistics
c. Local driving habits and behaviour, typical incidents (good and bad)
3. Effect of speed
a. in a collision
b. on stopping distances
c. whilst cornering
4. Vehicle safety and recovery systems
a.
b.
c.
d.
e.

(Re-enforce life saving rule No 10)

Seatbelts
(Re-enforce life saving rule No 11)
Head restraints
Anti-lock Brake System (ABS)
Electronic Stability program, ESP)
Air bags

f. Loose objects
5. Attributes of a good driver and attitude
6. Observation and hazard perception
a. Importance of scanning
b. Use of mirrors
4

c. Blind spot checks


d. Hazard perception and prioritization
e. See and be Seen
7. Environment and distractions
a. Night driving
b. Fatigue
c. Drugs and alcohol
No 9)

(Re-enforce life saving rule

d. Country specific hazards (rain, dust, fog etc.)


e. Distractions (to include mobiles)
(Re-enforce life saving rule
No 10)
8. Safe system of Driving [to a system, Adequate Clearance and Overtaking]
The System of car control such as: IPSGA (Information, Position,
Speed, Gear, Acceleration); MSM(PSL) (Mirror, Signal, Manoeuvre
(Manoeuvre in Position, Speed, Look); SMOG (Signal, Mirror, Overthe-shoulder, Go); and other system

a.

b.

Adequate clearance (maintaining a safe space around vehicle)

c.

Overtaking

d.
Reversing
9. Shell specific requirements:
a.

Basic First Aid

b.

Emergency response procedure (plus plasticised memoire)

c.

IVMS overview

Journey Management Overview, including driving and duty


hours (Re-enforce life saving rule No 12)

d.

e.

Convoy driving (security and non-security escorted)

f. Manual Handling and Hazardous/Dangerous goods


g.

Vehicle checks Note: this is also covered in the practical session

h.

Consequence Management
5

Additional skills for professional drivers


Heavy Goods Vehicles
Additional training for the operators of heavy vehicles.
Roll over prevention
Truck manoeuvring, including the use of banks man / flag man giving
direction
How to deal with limited visibility (blind spots)
Effect of increased vehicle mass on braking
Effect of speed, vehicle load and road condition on the stability of the
vehicle
Trailers and semi-trailers
Influence of truck loading to drivability
Safe exit from truck cabin
Additional checks prior driving
Load securing
Product knowledge and associated hazards
Transport of oversized and overweight loads
Couple and un-couple trailers
Pneumatic braking systems

3. Vehicle Pre- trip Inspection Checklist

5. Security Operating Level (SOL)


Note: SOL is as advised by the Area/Asset security adviser, after conducting risk assessment.

SOL

ROAD TRANSPORT

BLACK

No Move

RED

UIG Leadership Team Approval required


2 x Vehicle Escorts (Front & Rear)
Inter Vehicle Communications
Advanced Recce where required

AMBER

1 x Vehicle Escort
Daylight Movement Only

GREEN

Journey Management only

Journey Managers are required to contact Security Control and or Advisers for the prevailing SOL at any particular time.

6. City Boundary Limits (from Shell operational bases, mostly for primary
Logistics)
PORT HARCOURT
Along East West Road.
Eastern limit is Akpajo junction on the Elelenwo / Bori Road.
Western limit is University of Port Harcourt at Choba Bridge.
Along PH / Enugu Express:
Northern limit is the Imo Bridge after Obigbo
Southern limit is up to Borokiri in the old Port Harcourt
Along PH /IGWRUTA/ELIMGBU Road:
Limit is the entrance to International Airport Omagwa.
WARRI:
Along the NPA DSC Express Road:
Limit is Refinery Road, Opete, the Shell Police DSC Barracks,
Orhuwhorun, Ovwian
Along Warri Sapele Road:
Limit is Effurun Roundabout up to Enerhen Road, Sedco Road, Ubeji,
Jeddo, Ekpan,
Along PTI Abraka Road:
Limit is Jakpa Road, Osubi Airport.
Along Ogunu Airport & Warri / Sapele Road Junction:
Limit is Ugbuwangue, the junction of the two roads.
LAGOS:
Along Lagos Epe Road.
Limit is Ajah Round About
Along Lagos Badagry
Limit is Mile 2 Bridge
Along Lagos Abeokuta
Limit is Ikeja Bus Stop, along Abeokuta Express way
Along Lagos Ibadan Express Way
Limit is Ojodu Bridge, after Ojota

ABUJA:
To the North
Kubuwa
To the South
Nnamdi Azikwe Airport
To the East
Asokoro District
To the West
Gudu District

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7. Night Driving Policy


SPDC/SNEPCo NIGHT DRIVING POLICY:
THE POLICY STATEMENT:
In line with SPDC/SNEPCo stance on night work and in recognition of the
serious hazards associated with night travels, it is company policy that
Night Driving (i.e. driving between the hours of 19:00 and 06:00) is not
permitted in SPDC/SNEPCo operations unless with the following exceptions.
Exceptions in the Night Driving policy:
SPDC/SNEPCo road transport movement between 19:00 06:00 hrs shall be
allowed for certain urban situations and for the under listed standard
emergency situations:

Operational emergencies,
Medical emergencies
Security emergencies
Driving within defined boundary limits of certain urban areas

Explanation of Exception:
The exceptions in the Night Driving Policy are mainly for certain defined
circumstances where the usual night related safety risks do not largely
apply, or where the driving mission is necessary to mitigate actions which
threaten life or could cause serious injury or adverse effect on the
Environment, Asset or Reputation.
Operational emergencies operational upsets that seriously
threaten human life, asset, environment, reputations and
production capability.
Medical emergencies include those situations that constitute
threat to human life.
Security emergencies covers all situations that constitute
threat to human life and create barriers to the maintenance of
security.
Driving within defined boundaries of certain urban areas where
driving conditions are known to be acceptable because of good
road conditions, good lighting etc. see attached Boundary limits.
A case-by-case authorization of night driving (waivers) is not required in
the exceptions defined above. For all cases including emergency situations, it
should be well noted that the exception does not in any way remove the
dangers of night and darkness. Therefore, proper Safe Journey Management
11

procedures, appropriate for night and darkness must still be fully exercised
(hazards identification, risk mitigation measures etc).
-----Boundary Limits----Guidelines:
a) Emergencies:
- Response to emergencies shall be in accordance with appropriate
emergency response guidelines.
b) Others:
Certain recurring operations have been recognised to continue within the
stated No Night Driving times and therefore, have dispensation on Night
driving for the following specific movements.
- Pick up of Drivers for welfare buses.
- Pick up of staff to resume duties at 07:00hrs.
- Pick up of international airport passengers / Embassy visits (in the
early
hours of the morning).
- Movements within SPDCs/SNEPCoS Industrial and Residential Areas.
- Security escorted movement as authorised by UIG/S/L
Procedure:
a) Emergencies have to be recognised by the appropriate / responsible
party or department who triggers relevant Emergency procedure. (E.g.
Medical Emergency Reception Desk who notifies the Duty Doctor)
Emergencies:
b) Emergencies must be responded to in accordance with approved
emergency procedures guidelines.
c) Ad-hoc emergencies that fall outside the exceptions specified above
may be authorised through prior approvals by the Line or Duty Manager.
For each case, thorough planning, challenge and hazard analysis should
be carried out to minimise the risks associated with night driving
activities.
Violations:
Driving during the hours of darkness outside the exceptions specified
above constitute violations of the Night Driving Policy and will attract
appropriate Consequence Management.

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8. Guidance from Shell Group Discipline on Road Transport

Vehicle Movement Register may be adequate if response to


the following is YES.
1 NO answer implies Journey Management Plan (JMP) is required.
1. Location
a. Journey is within City Boundary limits, with good GSM/radio coverage.
b. Adequate Emergency Response: there are health facilities on the route(s).
Alternatively, nearest health facility can be reached within prescribed time
limits.

2.

Security
a.

Security Operating Level (SOL) is currently green or


amber.

b.

Area not prone to security incidents (e.g. Hijack,


robbery, cases of theft (load, vehicle), regular incidents of vehicle seizures,
frequent blockades, attacks etc.).

c.
d.

Journey does not involve persons at risk.


Journey will not expose large no of persons to road
risks (e.g. buses and minibuses).

e.
f.

3.

Journey will not extend into the Night.


Journey will not require overnight/weekend parking
in areas with known high security risks.

Routes, local environment and circumstances

a. Driver has driven to the location previously and is still familiar with the
current approved routes and rest points.
b. Routes not prone to road transport incidents at specific locations, time or day
of the trip ('black spots').
c. Routes have standard road infrastructure (e.g. adequate signage, posted
speed limits, good road surface, good road design, and no roll-over risk).
d. Routes not:

through forests, mountains, near water courses and lakes.

through villages, congestion areas or other populated areas.


13

roads with frequent large animal crossings.


roads with mixed transport modes (e.g. roads frequently used
by vulnerable road users (pedestrians, cyclists), animal driven
carriages etc.).

e. There is clear visibility and no extreme environmental conditions (e.g. fog,


dust storm, heavy rain, flooding or extreme wind).
Note: risks from items b, c, d and e above may be lowered if routes
are in a zone with geo-fenced speed of 40km/hr or less.

4.

Timing and duration

a. No likelihood of fatigue or adverse impact on the drivers Fitness for Work.


b. Trips shall not be more than 2.5 hours (in total) in a day.
c. Drivers working day shall not exceed 9 hours driving or 12 hours
working/driving.
d. No likelihood of delays to the drivers schedule (e.g. due to loading, offloading
constraints, delays in processing documentation, traffic, on-going activities on
the route/ destination).

5.

Vehicles, Loading and unloading (all types of vehicles)

a. Vehicle to be used does not have high roll-over risk (e.g. vehicle with a high
centre of gravity or with high loads).
b. Vehicle not carrying hazardous or dangerous goods.
c. No likelihood of loading, unloading or manoeuvring incidents (e.g. backing /
reversing during delivery, roof overhang/awnings, low wires, narrow driveway,
ingress/egress issues, heavy traffic in street, heavy traffic in lot, heavy
pedestrian traffic).

14

9. Journey Management Plan


Note: All journey requests must be challenged and authorised before filling this
Journey Management Plan.

Journey
authorisers
Signature:

request
Name
&

Authorised Journey Number:

Destination (place, contact name & tel. No.):


Purpose of journey:

Department:
Confirmation: Is the trip still necessary?

Can several trips be combined?

(If yes, do so and

document the trips concerned)


Vehicle No: ...................
Vehicle type: .........................
passengers: ............. Weight of load: ..................
Take-off location:

Departure date:
Odometer out:
Departure time:

Vehicle checked and


Pre-use Checklist
completed:

Number of Authorized

Drivers Shell Permit


Valid:

Pre-Journey Weather
condition good:

Reconfirm the following 7


items:

Driver complies with


duty, driving and resting
regimes:

1.

Driver fit for this journey:

Security Operating
Level of
Route/Destination (as
advised by the
Security Adviser):

Vehicles PREMOB valid

15

Time
destination:

arrived

2.

level

is

IVMS-AVT functional /
communicating with

Arrival date:

Server:

left

4.

Windscreen/mirror

5.

Tyre

threading

and

Driver licensed for and


familiar with vehicle:

Black
Red

Driver understands
destination, planned
routing, nature of load:

Amber
Green

Welfare arranged to
cover the entire journey:

Night driving
involved*:

pressure

Arrival time:
Odometer in:

Fuel

adequate:
3.

Time
destination:

Vehicle

6.

Brakes and brake lights:

7.

Emergency equipment /
kits

Load
transit
route,
discharge
site
and
handling equipment ok:

GSM phone has


emergency nos.,
sufficient battery and
airtime:
Call Radio is functional:

Vehicle loaded and


secured:
Load signage/caution
sign:
Hazardous
documents:

Convoy required:

Night
approved:

Waiver

Journey involves
overnight stay or
onward journeys:
If yes, destination has
been contacted and
onward journey
management plan
adequate:
* Except for emergencies,
comply with No Night

goods

Driving Policy

Planned routing: (reinspect/reconfirm/ adjust routes based


on day of week, timing, nature of load,
current hazards, route security etc.)
Agreed rest
points/time:

/telephone

call

Route-specific hazards and recommended controls:

General hazards: Reckless motorcyclists/drivers, broken down vehicles, bad roads, dangerous bends,
narrow bridges, pedestrian, school children, irate community youths.
Safe Journey Management controls: Obey all traffic rules and regulations. Obey Shells Life Saving
Rules on Seat belt, Speed, Alcohol/drugs and Phone. Wear your eye glasses if prescribed. Apply
Defensive driving techniques. Check your loads at intervals. Be courteous to your passengers and
ensure you inform Journey manager if IVMS-AVT is faulty or not communicating. Do not embark on
unauthorized journeys / route deviation. Park safely, demobilise and lock the vehicle when not in use.
In case of repeated calls from Journey Manager, park off in a safe place and call back. On arrival at
rest points and the final destination, inform the Journey manager via phone call or SMS. Observe
15mins rest after every 2 hrs of driving. Take appropriate action in case of Emergency.

Is Driver FIT for work? - Health Questionnaire


1) Is your Fitness to work certification valid?
Yes/No
2) Did you sleep well last night? Yes/No If No,

Is Driver Assistant FIT for work? - Health


Questionnaire
1) Is your Fitness to work certification valid?
Yes/No
16

specify __________________________________
3) Have you eaten today? Yes/No
_______________________

If No, why?

4) Did you take any alcoholic drink in the last 4


hours?
Yes/No.
If
Yes,
specify
___________________________________
5) Are you currently on any form of medication?
Yes/No
If yes, specify _________________________
6) Are you feeling healthy and strong enough for
the journey at hand? Yes/No. If No, specify
______________________________
If driver is feeling dizzy, having headache or
emotional challenges or he has not eaten / taken
his recommended drug dose, do not send him on
the journey. Discuss further with your supervisor.
Drivers declaration: I am aware of the
consequences of not giving the correct response on
my fitness status and I hereby declare that the
above information provided by me are correct.
Drivers signature ......................................

2) Did you sleep well last night? Yes/No If No,


specify __________________________________
3) Have you eaten today? Yes/No
_______________________

If No, why?

4) Did you take any alcoholic drink in the last 4


hours?
Yes/No.
If
Yes,
specify
___________________________________
5) Are you currently on any form of medication?
Yes/No
If yes, specify _________________________
6) Are you feeling healthy and strong enough for
the journey at hand? Yes/No. If No, specify
______________________________
If Driver Assistant is feeling dizzy, having
headache or emotional challenges or he has not
eaten / taken his recommended drug dose, do not
send him on the journey. Discuss further with your
supervisor.
Driver Assistants declaration: I am aware of the
consequences of not giving the correct response
on my fitness status and I hereby declare that the
above information provided by me are correct.
Driver
signature ......................................

Drivers details:
Name:

Driver
details

Assistants

Journey
details:

managers

Company:

Name:

Name:

Medical:

Contact Tel:

Company:

Ref. Ind.:

Security:

Contact Tel:

Contact Tel:

Fire:

Assistants

Emergency Lines:
Duty Officer:

IVMS/AVT issues:
Drivers undertaking: I was properly briefed and I fully understand this Journey Management Plan. I
am in good health and I am fit to drive. Drivers signature: ............................Date.......... (Note: Do
not sign if you do not understand the journey briefing)
Journey Managers undertaking: I affirm that information ticked and provided on this Journey
Management Plan are current and that all emergency and safety-critical devices such as IVMS-AVT are
functional at the time of Vehicle/Equipment dispatch.
Journey Managers signature: ..................................... Date.

Journey commencement logged in at the Shell Security Control


Centre: (PHC 22929; WAR 44331; LAG 65461 & ABJ
60136)

Date:
Time:

For calls from mobile Phone add the prefix 080702 before the
Ext. No. above
Drivers detailed feedback:
17

Journey Managers comments

Journey CLOSED OUT.


Date:

Journey completion logged OUT at the Shell Security Control


Centre:(PHC 22929; WAR 44331; LAG 65461 & ABJ
60136)

Sign:

Date:
Time:

For calls from mobile Phone add the prefix 080702 before the
Ext. Ext. No. above

Notes / references for Journey Managers on the Journey Management


Plan:
1. Ensure that selected vehicle is the most suitable and optimal for the road,
passengers and loads to be carried.
2. Consult the route-survey and route mapping to be aware of nearby emergency
station on the routes (police, hospital etc.) and to inform driver of dangerous
spots
3. If operating as pry logistics, consult the Nigeria Journey Managers Group in the
ArcGIS Map to confirm significant feedback on the route for the journey which
can affect the journey itself
4. Confirm that driver is familiar with use of radio (where applicable) and is aware
of important phone Numbers and emergency response
5. Check and confirm that driver is compliant with duty, driving and rest hours and
that current journey will not lead him to violate the specified limits
6. Risk assessment in journey management plan MUST be journey-specific
7. Journey Management Slip must accompany all trips and the driver, mate and
passengers (where possible) are adequately briefed on the Journey plan and
precautions to be taken before the journey.
8. Log-IN journey commencement and Log-OUT journey completion at the
Shell Security Control Centre.
9. Log the actual times for rest and telephone calls in a register.
10. If driver could not be contacted after 2 hours, declare Man lost and initiate
appropriate emergency response.
11. For onward journey: location journey manager should indicate arrival and
departure times and dates as well as signatures on the journey management plan.
He should take custody of vehicle key and formally despatch the driver on the
return journey.
12. Personally debrief the driver and driver assistant on the vehicle performance,
road condition other hazards/challenges encountered during trip and if there are
any justification/explanation for violating set speed limits, quickly communicate to
the IVMS analyst. If there is need for vehicle maintenance, do so promptly.
13. Sign and date the CLOSED-OUT section and keep the Journey Management Plan
for at least 6 months

18

19

10.

Maximum Speed Limits per Vehicle Category

Speed in
Km/hr

Light Vehicles
Buses
(including
light and
heavy buses)
Heavy Vehicles
(Trucks
/Tankers /
Trailers)

SEPCiN
Facilities
(including IA +
RA)

Built-up
areas

Highways

30

50

80

30

50

80

30

45

50

Expressway
s
100
(80 for Niger
Delta
Region)
90
(80 for Niger
Delta
Region)
60

REMARKS
Light Vehicles are vehicles having a gross vehicle weight of 3.5 Tonnes (=
< 3,500kg) or less e.g. cars as defined in the new Group Vehicle
Specification.
Buses are vehicles with 9 or more passenger seats. (Light bus = <25
passenger seats; Heavy bus (Coaster) = >25 passengers)
Heavy Vehicles are large goods vehicles having a gross vehicle weight
including any trailer > 3,500kg (3.5 Tonnes)
SPEED LIMITS IN SEPCiN FACILITIES
The speed limits indicated above are the maximum for SEPCiN facilities and
drivers are to adhere strictly to the speed limits. If road sign in the facility
indicates a lower speed limit, drivers shall comply with the road sign.
BUILT-UP AREAS
These are areas usually inside of a town/city/village with houses built along
the road and therefore pedestrians likely to cross the road more frequently.
APPLICABILITY OF THE MAXIMUM SPEED LIMITS
The maximum speed limits for SEPCiN facilities will apply to all road users
including private vehicles.

20

The maximum speed limits for built-up areas, highways and expressways
are statutory as they are adopted from the revised Nigeria Highway Code
and therefore mandatory for all vehicle users.
NB:
As indicated in the Revised Highway Code, the lower the speed, the safer
common sense often dictates lower speed limits than those, indicated
above.

11.

Responding to IVMS-AVT Event Notification (Panic Alarm)

A. Types of Event notification that may appear on the monitor /


screen
1. PANIC
2. SHOCK
(Note: journey manager may need to scroll the screen to be able to view all assets
concerned)

B. Possible Event/Alarm Triggers


1. Unintentional pressing of panic button by the driver
2. When phone or radio could not be used, intentional pressing of panic button
by the driver as a result of the followings:
a. Encountering serious security and/or safety threats
b. Loss of direction to the destination or unexpected need for alternative
route
c. Fault with the vehicle and/or the load at a wrong location
d. Medical emergency
e. Any other reason deemed justified by the driver
3. Shock to the vehicle either due to a pothole or collision with any object.

C. Response/actions by the Journey Manager


1. Check the location of the vehicle on the IVMS-AVT online platform.
2. Assess whether vehicle is parked or in motion. If in motion, notice the
indicated speed.
3. Make a call to the driver (or his assistant,) through the phone or radio.
4. Enquire about the Event and give necessary instructions to address the
Event (See Appendix 17).
5. Go to Event Close-out below for process to follow to close out event.
21

6. If the driver is not reachable and the vehicle could not be located or vehicle
is located on the IVMS-AVT tracking screen but parked, discuss with the
authoriser who shall then activate emergency response (search and rescue
and/or vehicle recovery).
7. If driver is not reachable but the vehicle is presented on the IVMS-AVT
tracking screen as being in motion (at normal speed), discuss with the
authoriser who shall then activate emergency response.
8. For Primary Logistics only: the Journey Management Centre does a
parallel monitoring of all journeys and has responsibility to contact the
concerned journey manager via phone and/or email to respond appropriately
to Event Notifications.

D. Event Close-out
Journey Manager (and Primary Logistics Journey Management Centre supervisor)
shall click on Resolve button on the tracking screen and enter what was done to
resolve the alarm.
Also, Journey Manager (and Primary Logistics Journey Management Centre
supervisor) shall separately document in a spreadsheet, details of the Event
Notifications and actions taken till events are closed-out.

12.

Man lost Process Checklist

Man lost refers to situations where:


Drivers involved in SEPCiN business could not identify the route to
their intended destination or trace their route back to where they
started their journey and are in distress;
A drivers expected return time has been exceeded by 2 hours and
cannot be reached on his mobile phone within that period, even if he
can be tracked on the IVMS/AVT.
Journey manager should:
Note time of incident, details of driver and the journey

Ascertain location of vehicle, if vehicle can be tracked.

If vehicle cannot be seen on the screen, check a copy of the Journey


Management Plan to ascertain the agreed route and rest points and
use these to estimate the location of the vehicle based on the last time
it was seen or last time the driver was spoken with.
Inform the authorizer or line/duty supervisor

Authoriser or line/duty supervisor should:

Inform the line manager, the security department and the duty
manager
22

Request assistance as required

Mobilise rescue team to search for victim


o Inform Security on telephone PH: 22929,22532, 08070310438,
08070310439
o Warri: 44331, 08070311433
o Lagos: 65461, 65468, 69133, 08070366000, 08070365000.
o Abuja: 60136, 60133, 08070260136. For GSM, precede each of
these numbers with 080702

Duty Manager should (after assessing the situation


necessary):
Activate Emergency Response Management Team

and

if

Brief Emergency Response Commander

Emergency Response Commander should:


Initiate Search & Rescue (SAR)

Mobilise support teams as required

Co-ordinate the search till event is closed out.

13.

Actions to Take during Road Emergencies

The following actions are to be taken by the Journey Manager:


1. Be available to receive calls and panic alerts from the drivers. Inform
journey authoriser accordingly. For Panic alerts, refer to Appendix 21.
2. For driver-reported incidents, give necessary guidance and intervention
to achieve the drivers actions in A E below.
3. In case of Motor vehicle or security incident, drivers and passengers
should be checked in a Shell operated medical facilities or nearby
medical facilities to confirm if the driver or occupants of the vehicles
is/are traumatised or suffered any injury especially when there is no
visible sign of injury.
The following actions are to be taken by the Driver (supported by
Assistant and Passenger):
1. In all instances A E below, press the Panic Button and also call the
Journey Manager.
2. After a Motor vehicle or security incident, allow the journey manager to
arrange for trauma checks and also give instruction on continuation of
the journey.
23

3. If vehicle is in a convoy, follow the convoy leaders instructions


A. Vehicle Breakdown
i.
Attempt to stop in a safe and secure area. Often at the first sign of
trouble, move towards the shoulder. Stop your vehicle as far away
from the flow of traffic as you can.
ii.

AVOID stopping on a bridge or in a tunnel, as it can be very


dangerous.

iii.

Put on your hazard lights and turn off the ignition.

iv.

Remain in the vehicle with your passengers and with your seat belts
fastened. Where it is not safe to do so, and disembark into a safe
place far away (about 25m) from the road.

v.
vi.

vii.
viii.

Driver (and Driver Assistant) to put on high visibility vest before


disembarking.
After exiting the vehicle face oncoming traffic and stand as far away
from the road as possible, if there are roadside barriers climb over
these if it is safe to do so.
Place Warning Signs in front and the rear of the vehicle to warn
approaching vehicles (Warning Triangle), approximately 50 to 100
metres away from your vehicle.
If your vehicle will not make it to a safe location, there is a chance
that even with your hazard lights on other vehicles may impact it.
Place Warning Signs in front and the rear of the vehicle to warn
approaching vehicles (Warning Triangle), approximately 50 to 100
metres away from your vehicle.

ix.

Call Journey manager/Control Room/Security for assistance.

x.
xi.

Beware of untoward third party assistance and remain vigilant


Assess the problem and try to remedy it. If it is not possible to fix the
vehicle quickly secure it in a safe manner and maintain contact with
the Journey Manager for further assistance.

xii.

DO NOT attempt to perform roadside repairs on crowded or fastmoving highways as you may be hit by or mown down by another
vehicle.

xiii.

Politely advise the public to stay clear of the vehicle and should not
permit smoking or allow any ignition sources near the vehicles
(especially for vehicles loaded with inflammable product).
xiv.
Depending on circumstances, have the Fire Extinguishers in an easily
accessible and safe place up wind of the vehicle, ready for use in an
emergency.
B. Accident / incident
i.
The safety and security of passenger(s) and self is important. Dont
24

ii.

abandon passenger(s) to pursue or struggle with a driver that has


offended you or hit your vehicle. No chasing; no restraining; and no
seizing of items to force acceptance of liability on 3rd parties.
When approaching scene of an accident / incident: drive slowly, put
on your hazard light.

iii.

When passing the scene of an accident / incident do not be distracted


or stop your vehicle unnecessarily as this may cause a collision or
traffic congestion.

iv.

Stop and park safely to give assistance to a colleague, with necessary


cautions and your hazard lights on to warn other traffic. Give
assistance to a third party only if it is safe and secured to do so,
otherwise keep moving till it is safe for you to park, call and request
Journey manager to alert FRSC and Nigerian Police.

v.

Move uninjured persons away from the vehicles to safety; far away
from the road.
For injured persons: Do not move them from the vehicle unless they
are in immediate danger of fire or explosion. Where competent
medical personnel are present, decision to evacuate (Medevac)
injured persons should be made by the medical personnel.
Place Warning Signs in front and the rear of the vehicle to warn
approaching vehicles (Warning Triangle), approximately 50 to 100
metres away from your vehicle.
Inform Journey Manager and security control room and request for
assistance.
Stay at safe place away from the incident scene (but within 25m from
the vehicle) until emergency services arrive, except it is not safe to
do so.
Consider the location, local interest, vehicle condition etc. to
determine possibility of leaving the scene.
If you are a trained first aider, apply first aid/seek medical assistance
(call Medical Accident &Emergency, also contact Journey Manager)
Do your best to manage the situation.
Wait for Security or Journey Managers arrival to decide on liability.
If accident scene obstructs traffic flow, and incident is minor (e.g.
scratches), agree with other party and take pictures before moving
the vehicle by using a phone or request the other party to do so. If
pictures could not be taken, still move vehicle to a safer place.
If accident scene obstructs traffic flow and incident is major (e.g.
fatality, serious injury or damage), only move vehicles after an
authorised traffic official has marked the tyres positions and then
requests you to move your vehicle.
Do not chase after/apprehend or arrest any 3rd party driver in the
event of an accident, even if the 3rd party driver was at fault.
For security reasons, passengers may be transported in security

vi.

vii.
viii.
ix.
x.
xi.
xii.
xiii.
xiv.

xv.

xvi.
xvii.

25

xviii.

vehicle.
If an incident involves a vehicle containing dangerous goods:
o switch off engines and DO NOT SMOKE,
o keep well away from the vehicle and exercise caution.
o call the journey manager and Security and give as much
information as possible.
o DO NOT use a mobile phone close to a vehicle carrying
flammable loads.

C. Vehicle Crime (Armed Attacks, robbery, violent crime, petty


crimes, organized crime)
i.
If within a safe distance, use alternative route.
ii.
If not feasible, press the Panic Button (for vehicle with the facility),
leave vehicle and escape to a safe haven.
iii.
If your vehicle is attacked;
o Respond to instructions calmly and promptly, without
questions.
o Do not resist. Stay calm and passive.
o Be helpful.
o Avoid eye contact.
o Never make sudden physical movements, ask for permission
before any move.
o Keep your hands visible (Put on dashboard).
o Do not reach for seat belt.
D. Overzealous Policing
i. Safety of self / passenger before vehicle / belongings.
ii.
Be polite, calm, controlled and don't raise your voice.
iii. As soon as possible request for assistance. Security/Quick
Intervention.
iv.
Maintain control of vehicle for as long as possible.
v. Driver to be the mediator in first instance.
vi. Keep door locks on and open window the minimum amount necessary.
vii.
Identify and make use of safe havens.
viii.
Consider leaving the scene as a last resort only.
E. Medical Emergency
i.

ii.
iii.

If any occupant of the vehicle develops medical emergency (e.g.


illness, heart pain, etc.) immediately pull off the road to a safe area
and call for Medical assistance.
Stay in the vehicle if safe to do so.
Dont be tempted to continue driving, wait for help to arrive.

26

iv.

Inform/Contact Journey Manager or security control room.

SUMMARISED VERSION
GUIDE ON WHAT TO DO IN AN EMERGENCY
1 If there is an emergency (vehicle breakdown; accident/incident; medical; armed gang;
Issue with law enforcement Agents etc.) keep calm and try to manage the situation.
2 Stop, park vehicle and stay only where it is safe and secured to do so. Do not stop on a
lonely place or at dangerous bends (even if your vehicle has flat tyres).
3 Cooperate with armed robbers or law enforcement officers. Get permission to park
safely, to unbuckle seatbelts or make other moves in the vehicle.
4 Alert other road users (put on hazard light, place triangular reflector, use a flagman,
wear visibility vest etc.). Get your fire extinguisher ready.
5 Beware of third parties loitering/smoking around your vehicle; they may pose safety or
security threats to you and your passengers. Decline unsolicited help and request them
to move away.
6 Never abandon your passengers to pursue an errant driver or to watch an accident
scene.
7 If the incident involves spillage of dangerous or explosive or flammable goods:
a switch off your engine and do not smoke or use cell phone near the vehicle
b stand far away from such vehicle and exercise caution.
8 Attempt to check and rectify vehicle fault, give First Aid to your injured passenger or
offer help to strangers if it is safe to do. Otherwise, call your journey manager to report.
9

Consider the location, local interest, vehicle and passenger conditions, to decide whether
to continue to stay or leave the scene.

10 In all Cases, Press the panic button (if available); call your Journey manager or Security
Control Room or Duty officer for assistance if safe to do so. Keep Journey manager
informed of your progress and await his instructions before continuing the journey.
27

14.

Monthly Report and KPI

Month...................... Year..............................
Number of drivers engaged.
Number
of
drivers
in
Red/Amber
month..
Write NA in any box that is Not Applicable
No Item
Plann Actual
.
ed
this
month
1

Number of journey
requests received

Number of journeys
embarked upon

3
4

category

for

previous

Total
(Year to
-date)

Context /
Remarks

No. of journeys
challenged and
rejected
No. of journeys
challenged and
merged with others

No. of passengers
transported

Total weight of goods


transported

Location.

No of vehicles in
operation:
Trailer and trucks:
Buses and Minivan:
Pickups/Cars/jeeps:
28

No. of vehicles that


were sent for routine
(planned)
maintenance
No. of vehicles that
were sent for
unplanned
maintenance
Broke down during
journey:
Reported by driver
before/after journey:

IVMS/Automatic
Vehicle Tracking:
10

No of vehicles not
responding to AVT:
No of faulty IVMS
units:

11

Total Kilometer
driven

12

Total Manhours on
the road

13

Volume of fuel (PMS)


consumed

14

Volume of fuel (AGO)


consumed

15

No. of Motor vehicle


Incidents

16

No. of Life Saving


Rules violations

17

No. of safety
meetings held
Remarks (challenges and suggestions)

29

Prepared by......................................

15.

Checklist for Journey Management Compliance Audit

Audit Secretary:
Print:
1. Audit Guide and give to each member.
2. Blank checklist and use it to document findings (NA for Not Applicable item).
3. Previous Audits Actions for review during interview

Audit Leader:

S
/
N

1.

Start with introduction and objectives of the Audit

2.

Request for overview of journeys being managed at base and remote locations

3.

Interview some drivers also.

AUDIT
ITEMS

AUDIT FOCUS

AUDIT CHECKS

COMPETENCY AND
COVERAGE
1 Competenc Journey
y
certification
2

Managers a. Valid certificate.


b. Letter of appointment

Alternate
Journey a. Names
Manager(s) at the base b. Valid certificates.
office
c. Letters of appointment

30

Journey Manager(s)
remote locations

at a. Names
b. Valid certificates.
c. Letters of appointment

Workload and impact

a. Highest number of consecutive journeys

b. Impact of other duties on Journey Management du


5

Handover process

Adequacy of journey management practice when:


a. driver returns late
b. driver works at weekends

c. driver will sleep at location where there is journey

d. driver will sleep at location where there is no jour

e. journey manager is to be passenger in own vehicl

f. journey manager already has up to 20 consecutive


6 Previous
Audit

Proper close-out

a. Confirm that Actions are closed-out and sustained

7 Working
Awareness
Documents

Primary Logistics: Review Journey managers awa


JM and Convoy Movement Procedures
Secondary Logistics: Review Companys
Procedures and Journey managers awareness

8 Working
Tools

Communication

JM

a. Phones and call credits for journey managers and

Journey monitoring and b. Computer for monitoring IVMS-AVT


reporting
c. Computerised, programmed records of Drivers an
Records
DRIVER
AND
DRIVERS ASSISTANT
MANAGEMENT

9 Driver
Drivers certification
Certificatio
n

a. Licence status
b. Shell DEP status,
c. Fitness to Work certificate
d. Drivers Assistants competence

(Check computerised records; confirm their genuinen


1 Driver
0 fitness for
trips

Fitness checklist

a. Up-to-date, attached to each JMP

Duty-driving hours

b. Driving; Day and Week duty periods

Annual leave

c. Leave Plan and Actual (monitored in computerise


d. Drivers Assistants fitness
Interview drivers

31

1 Drivers
Participation in safety a. Agenda, minutes of meeting and attendance regis
1 continuous meetings and toolbox b. Topics of recent learning disseminated.
education
talks.
c. Documented evidence that absent drivers are cov
Cascading learning from d. Drivers Assistants covered
incidents.
Interview drivers
Coverage of absent
drivers.
VEHICLE
MANAGEMENT
1 Vehicle
Control of access
2 Administrat vehicles and keys
ion
1 Vehicle
3 integrity

c. Up-to-date key movement register.


a. PREMOB status

PREMOB
Daily
pre-use
checklist

to a. Parking
b. Keys custody

fitness b. Vehicle licence status


c. Maintenance Plan

Maintenance

d. Maintenance history

(Check computerised records; confirm PREMOB is ge


1 IVMS-AVT Coverage
4 Installation Availability

a. All operations vehicles fitted with IVMS-AVT an


driver

b. General IVMS challenges (network, prompt rectifi


etc.)
Interview journey managers and drivers

[Note: More on IVMS-AVT at sections on Journe


Monitoring, Emergency Response and Close-out
JOURNEY
MANAGEMENT
1 Emergency Availability of emergency a. Stored in the Phone
5 Preparedne contact numbers
b. Pasted in Vehicle and
ss
c. Included in JMP.
Interview drivers
1 Journey
Minimising exposure
6 Challenge
and
Journey authoriser(s)
Authorisati
on

a. Evidence of journey challenge (necessity, mode, c


b. Journey authorisation.

Journey Manager to advise authoriser to attend theJo


Management Awareness Course in Shell Open Unive

32

1 Journey
7 Planning

Management a. How exception to JMP is determined


b. Who prepares JMP and Vehicle movement registe

Journey
Plan
Vehicle
Register

1
8

Movement c. Alignment of JMP and Vehicle movement registers

Timing

a. Journeys timed to avoid Night trips;


b. How Night Journey Waivers are approved.

(If post-approved, check the time lapse before approv


1
9

Routes

2
0

General
and
Route- How current information is obtained :- Online Hazard
specific hazards Security Post-journey feedback from driver; Route survey repo
threats
control room; Area security adviser; Contract holder.

2
1

Security-escorted
Convoys

a. Approved Routes
b. Alternative routes, rest points

a. How Security Operating Level is known and appli


b. How convoys are requested and managed

Other convoys
2
2

a. Cargo loading,

Cargo handling

b. Load security during journey

c. Route and site consideration (for wide, tall or haz


d. Offloading
administrative Provision covers the entire journey
Interview drivers

2
3

Drivers
needs

2
4

IVMS-AVT
checks

functionality a. How IVMS-AVT functionality is confirmed by J


and driver before each journey

b. When and how driver will activate IVMS-AVT Pan


Interview drivers
2 Pre-Trip
5 Briefing

Coverage

a. Passenger and Security personnel covered

Responsible persons

b. Done by Journey manager and security focal point

Well understood

c. Drivers and journey managers attestation on JM


Interview driver(s)

2 Monitoring Using
6
tracker

Exchanging
the driver.
2 Emergency Prompt

online a. Journey Manager demonstrate ability to use IVMS


b. Journey Manager using IVMS-AVT to monitor jour

IVMS

and

calls

c. Check calls logs, indicating times of call and drive


times of calls.
with

accurate a. Documents readily available (e.g. pasted).


33

7 Response

b. Test journey manager and driver on:

response

i.
ii.
iii.
2 Journey
8 Closeout

Journey in
with JMP

IVMS Panic Alert


Road incident or vehicle fault
Man lost.

compliance a. Driver and driver assistant debriefed separately


b. Journey Manager asks probing questions on route
hazards and IVMS performance
c. Impact of feedback on future journeys

Quality feedback

d. IVMS downloads used to coach driver


e. For Primary logistics:
Intervention Matrix

coaching

aligns

f. Formal close-out of the JMP


2 Reports
9

Journey data collation


Report preparation
Trend Monitoring
Circulation of reports

3 General
0 Best
Practices

a. Evidence of Journey Manager producing and cir


as well as tracking and analysing trends.

b. Evidence of management reviewing Journey repor


commitment on Journey management

Journey
Management a. Journey-related Drills done (at least once in twelv
Improvement Actions
b. Drug and Alcohol checks done (at least once in six
c. Challenges and suggestions for improvement

(not for
ranking)
JMP = Journey Management Plan;

IVMS-AVT = In Vehicle Monitoring System - Automatic Vehicle


Tracking

Assessment Criteria
Notes: Audit items implicated and overall Colour code t o be agreed by all
auditors.
Summary
Assessment of Key
Controls

Colour/
Code

Guide for Assessment

Controls Acceptable

GREEN

If no Audit item is implicated.

100%

If a sub-item is implicated, the team shall decide its


impact on the item.

AMBER

If 1 item is implicated = 95%; 2 items = 90%; 3 items =


85%; 4 items = 80%, 5 items = 75%; 6 items = 70%

Controls Need Some


Improvement

70% - 95%

34

Note: Rating shall be Red


certification is implicated.
Controls Need Major
Improvement

16.

RED
65%
Below

if

Journey

Managers

If SEVEN or more items are implicated.


and

Actual percentage scored to be graduated like above.

Recommendations on Driver Fatigue and Distraction

Driver fatigue is a major contributor to road transport incidents. Fatigue is


caused by insufficient sleep, which can be influenced by:

starting work very early in the morning;

working at night;

eating patterns (what and when to eat);

physical and mental demands of the job; and

general health and fitness.

Fatigue occurs more frequently when the body clock is programmed for
sleep, especially between 25 am and during a sleepy dip around 2 pm.
The best time for sleep is between 10 pm and 7 am. If working during the
night and sleeping during the day you may be more at risk for fatigue as day
time sleep is generally considered to not be as good as night time sleep.
Become familiar with the signs and symptoms of fatigue and act
accordingly.
Driving is generally considered to be a high risk activity that demands a
driver's full, undivided attention, without distraction.

35

A distraction is anything that takes a drivers hands, eyes or attention away


from the driving task. Some of the most common distractions include but
are not limited to:
Distraction Type

Description
Adjusting the radio, navigation system, vehicle temperature controls, etc.

In-vehicle

Other occupants in the vehicle (e.g. conversations, noise, behaviour)


Moving objects in the vehicle (e.g. baggage, animals, packages, children)
Using a phone or mobile device
Eating and drinking while driving
Personal grooming (e.g. putting on makeup, brushing hair, )
Smoking while driving
Outside
vehicle

the Incidents, road works, detours


Vehicles stopped by police
Friends in other vehicles
Children, sporting activities
Changes to road surfaces and surrounds - e.g. sealed to unsealed; remote to urban to
city.

It is recommended to:

Have a program in place to make drivers aware of the dangers of fatigue


and distractions while driving.

Establish a workplace culture that supports and encourages drivers to:


o

report being unfit for duty and/or to stop driving when they feel that they
are not fully rested or alert to drive safely and competently;

if fatigued pull over into a safe park up location to rest before continuing;

take a 15-minute break after every two hours of driving (this should be
incorporated into the journey management plan);

report any condition that may impair driving ability;

if requiring medication ensure their doctor provides advice on possible


impacts for their driving and discuss any impacts with their supervisor; and

refrain from driving if they are not safe and competent to do so.
36

Identify the need for driver fatigue awareness training for drivers and
driver assistants.

17.

Risk Management Team Engagement


STRATEGY NOTE (To be prepared by Journey requester)

TITLE
Introduction
Scope of Activity
xxxxxxxxxxxxx
Names of Personnel: (example)
1 ??
Expat
2 ??
SPDC Staf
3 ??
SPDC Contract Staf
Date / Duration of visit: From .. to .
S/N
o

Field Visit Staff Categories

Visit Objective/Frequency

Mitigation

1
2

SECURITY ASSESSMENT:
37

THREAT ASSESSMENT:

Threat Summary Table for ..


Threat Source/Rating

Low

Medium

High

Extrem
e

Violent Crime
3

Organised Crime

SEC
URI
TY

xxxxxxx
OVERALL

OPERATING LEVELS
4 JOURNEY MANAGEMENT
5 OTHER SECURITY MITIGATION MEASURES
6 REACTION TO INCIDENTS/CONTINGENCY PLANS
S/
N

INCIDENT

REACTION/CONTINGENCY

a.
b.

7 EMERGENCY RESPONSE
8 Request from RMT
This proposal seeks RMT support to enable the above mentioned staf visit

38

18.
1

Convoy Movement Plan

Preliminaries:
All parts of this form are to be completed by authorised personnel prior to any
movement.
Forms must not be pre-signed before the previous section has been completed.
All Convoys must book out and with SCC and maintain regular check-ins.
All changes to prescribed journey management plan to be communicated to SCC
immediately.
All convoys are to ensure that they have an authorised and workable communication
plan prior to departure.
Verify SIS threat rating, SOL and appropriate mitigations and use appropriate level of
escort.

Journey
Number:
__________
__________________________

Date

Out:

_________________________

Purpose
of
____________________________________________________________________________

Date

In:

Journey:

Pre-Deployment Checklist:
Convoy
Commander
Contact
Number:

+
Tel

Name of Escort
Detail + vehicle
description:

39

Driver + Contact
Tel number:

Estimated duration
of journey:

Divers Assistant +
Contact
Tel
number:

Estimated
Distance:

DEP/Licence
Verified

Actual Distance:

Vehicle
Registration:

No of
PAX:

Start Location:

Final Destination:

Time Out:

authorise

Time In:

Odometer Out:

Odometer In:

IVMS
Y/N?

Installed

Route
Threat
Grading/SOL:

Vehicle
by:

Checked

Approved Route:

*For Health Questionnaire, consult Journey Management Slip


2 Route Description:

Pre-Trip Instructions:

IMPORTANT:
Do not embark on an Provide pre-trip security brief to
authorised trip or
convoy members and
any trip that has not
customers.
been approved by Obey all traffic codes.
management via this Ensure that all arms inside a
JM procedure.
vehicle have safety catch
applied.
Drive safelyobey all LSRs.
SPEED
LIMITS:
Park vehicles at safe and
Expressways80km/h;
authorised places only.
built up areas50 km/h;
Ensure all passengers wear seat
SPDC facilities30km/h;
belts.
Night-time20km/h;
Be familiar with designated safe
dependent
on
havens and specific hazards.
prevailing
traffic
Be familiar with all emergency
conditions.
contact numbers/radio
channels.
4

Maintain communications with SCC


through journey & book out and in of
SCC.
Do not take a heavy meal, drugs or
alcohol before the journey.
Observe rest periods at safe sites (15
minutes per 2h30minutes driving).
Be aware of any reported threats.
No driver may answer a mobile phone
or handheld device whilst driving
make us of drivers mate. Only
emergency conditions may warrant a
deviation from this.
Comply with LSRs for Goal zero .

Threat / Hazard Analysis:


40

SIS Threat Assessment Overview:

No

Location

Hazard

Control

See Journey Management Plan for


Generic
and
Route-specific
Hazards/Control Guidelines

Security
Journey
Manager
________________________________________________

Signature

Dispatcher
Signature
_____________________________________________________________
4 Destination(s) Overview:
Location

Arrival
Date / Time

Odometer

&

Departure
Date /
Time

&

Date:
Date:

Remarks

Odometer

Post Trip Observations (including HSSE, vehicle issues, hazard/threat update,


general route observations):

Customer Feedback:
Name

Reference
Indicator

Remarks

Signatur
e

Remarks

Signatur

Close Out & Comments:

Odometer on Return

Date/Time

41

e
Dispatcher

Security
Manager

Journey

Logistics
Manager

Journey

Additional Comments:

**For Generic Hazards and Controls Checklist, Refer to Journey Management Slip

IMPORTANT CONTACT NUMBERS:


SECURITY CONTROL CENTRE:
CORPORATE SECURITY JM:
AREA SECURITY ADVISER (ASA):

19.

Pre-Trip Briefing and Post-Trip Debriefing Protocol

Pre-trip briefing shall cover the following and any other item as
deemed necessary:
1. Destination and Contact persons

42

2. Expected dates and times of arrivals and departures


3. Administrative arrangements, including vehicle parking and handover
of key.
4. Route to follow (confirm drivers familiarity with destination and route)
5. Rest points (location, alternative, Dos and Donts )
6. Communication plan
7. General hazards and controls
8. Route-specific hazards (if any) and controls
9. Security and escort arrangement (if any)
10.

Passenger and load manifest (if any)

11.
etc.

Reminder: Seat belt, IVMS-AVT check, door lock, load securing

12.

Emergency response and post-incident trauma checks

Note: Ask probing questions to confirm drivers (and assistants, where


required) understanding of the briefing before appending signature on
the Journey Management Plan.
Post-trip de-briefing shall cover the following and any other item
as deemed necessary:
1. How the journey went
2. Actual route taken
3. Any incident during the Journey
4. Any fault with vehicle or/and IVMS-AVT
5. Any other issue to report or discuss.
Note: Ask probing questions and also interview driver assistant and
passenger (where applicable) to confirm drivers feedback.

43

20. Journey-related Drills


Journey-related drills are meant to assess level of preparedness to
respond promptly and correctly to actual events. The following are areas
to consider for Journey-related drill:
1. Unauthorised passenger on board
2. Vehicle key lost
3. Phone snatched or lost.
4. Man lost
5. Panic Alert from driver
6. Driver in a convoy falls ill
7. Driver in a lone trip no longer able to drive (e.g. due to insect or
snake bite)
8. Escort vehicle breaks down
9. Motor Vehicle Incident occurred during a journey
10.

Passenger falls sick

Note: Drill Report shall be prepared, signed and circulated by the


Journey Manager, highlighting what went right and areas for
improvement. He / She should drive close-out of improvement actions.

44

21. Vehicle Movement Register

THE SHELL EXPLORATION AND PRODUCTION COMPANIES IN NIGERIA


Port Harcourt / Warri / Lagos / Abuja
Vehicle Movement Register for .
S/N Date Time Type of Reg. No.
Vehicle

Purpos Odometer
e
OUT

GENERALREMARKS

(Destin
ation)
Trip

Vehicle

necessary? checked?

Driver

Hazards

fit?

discussed?

Drivers Odometer Time


Name
IN
IN
and sign
OUT

Driver Journey
sign IN Manager
sign Off

45

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