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or furnished to third parties or made public without the prior express written permission of GENPACT.

Classification: Genpact Internal

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Classification: Genpact Internal

IT Mgr

IT Team
lead

Classification: Genpact Internal

IT Prj Mgr

SW Mgr

Senior IT
Mgr

Classification: Genpact Internal

Strong understanding of database technologies, software development, web-based application desig


mobile development.
Recognized for ability to identify, design and deploy innovative technologies that result in improved
expenses.

An accomplished, results-oriented Senior Project Manager with 20 years of experience directing large

Highly accomplished PMP certified Project Manager, with 14 years of Fortune 500 project managemen
multiple complex and large scale projects, with project life cycles of 18 months, and budgets of up to
industries as healthcare, manufacturing, government, telecommunications, and enterprise environme
Practiced in clarifying stakeholder requirements, and designing innovative process improvements to i
interpersonal skills, highly adept at diplomatically facilitating discussions, negotiations, and requireme
professional that is able to quickly come up to speed on customer concerns, while delivering 95+% cu
that averaged 7% below estimates. Additional areas of expertise include:
PMBOK Project Methodologies Managing Cross-Functional Teams Project Risk & Scope
PMO Process & Tool Development
Communications Management
Budgeting & Planning
Virtual Project Management
Change Control Management
PM Mentorship

Hands-on, dedicated professional with over 15 years of experience in senior IT management.


Possess strong knowledge of the software development and IT product design lifecycle.
Recognized for delivering leading edge solutions that consistent meet complex business requiremen
Adept in building strong relationships with IT staff, customers, vendors and third party contractors.
Solid understand of application development, computer programming and architecture design.
Streamlined Information Technology department by separating support tasks, creating new leadershi
Special expertise in product development, solutions design and strategic marketing.
Spearheaded initiatives to restructure software product development processes to increase productiv
Took on challenge to design enterprise software solution to create real time redundancy between cor
Developed claims processing system that enabled company to quickly respond and negotiate terms,

Lead teams in the design of new applications, configuration of system upgrades and development of
Manage deployment and support of internal infrastructure system ensuring that periodic tasks are co
Create business processes, best practices, standards, templates and operating procedures to optimiz
Oversee projects to design and implement local IT infrastructure, data centers, network systems and
Assign schedules, coordinate staff and allocate resources to ensure efficiency and productivity are m
Develop metrics to test and monitor applications, ensuring consistent improvement.
Collaborate with system architects, software engineers and IT management to ensure projects meet s
Research, analyze and recommend implementation of new technologies or systems hardware.
Coordinate with external technology vendors, internal staff members and third party consultants.

Classification: Genpact Internal

Manage large scale systems, network and software deployment projects for client companies with fu
and production.
Define technical requirements and document plans for project lifecycle deployment including the sch
timelines.
Direct all IT deployments and job scheduling with oversight for vendor and consultant management.
Coordinate internal IT projects ensuring that implementations are ready as required by client deadlin
Proven ability to resolve complex problems, quickly diagnosing and identifying issues and determinin
Utilize Microsoft Project to plan project initiatives, communicate goals and provide continual updates
Analyze, prepare and document operational procedures and technical guidelines.
Plan, develop and deploy change management initiatives for technical implementation including pro
and hardware release.

Analyze and develop product requirements and develop software to meet those functional needs.
Review technical feasibility and work with team to develop timelines for product development.
Manage product development budget, resource allocation and scheduling.
Maintain reusable code for modular software and other components.
Recruit and mentor software engineering team members.
Lead planning and execution of project work plans, making ongoing revisions to meet changing need
Direct development team efforts to achieve team and product development goals, objectives and mi
Collaborate with cross functional teams in global locations to build software architectures that resolv
Oversee solutions development initiatives utilizing input from consultants and technology vendors.
Work with senior management and executive staff to develop cohesive plans for the development of

Oversee deployment, configuration and repair of network systems, laptops, telecommunications and
Manage the planning and implementation of information systems security, anti-virus and data protec
Plan and install various computer applications and software modules with oversight of initial user tra
Maintain, update and support business LAN network cabling, fiber optics, switches, routers, servers a
Provide support for network technicians in the implementation of network applications and virtual se
Ensure business continuity with full responsibility for 100% uptime, full data backup, recovery and sy
Serve as project manager for deployment of new technologies or devices such as security chips and
Research and implement new innovative technologies that are capable of enhancing business produc
Manage company web site team including content development, e-commerce systems, payment gat

Classification: Genpact Internal