1.

Explain what is QFD

a. I would say that the term House of Quality is just as common as the
term Quality Function Deployment. This is a method of quality that is
used to determine how factors that include the customer and the
supplier. They lay out a nice relationship between the products design
requirements with the customers requirements. This is taught through
the green belt six sigma certification as well as many engineering
degree programs throughout the country. This tool is used in industry
when a conflict is expected to occur in regards to the customers needs
vs the vendors needs.

b.

2. Explain the WHATs in a QFD matrix

a. This is a very short answer. The WHATs are the inputs on the HOQ.
Please refer to any example of HOQ to see what the inputs are. They
vary according to the project at hand. Some very general examples of
the WHATs are the following;
i. The gathering of the customer needs
ii. The refining of the customer needs
iii. Creating an affinity diagram
iv. Creating a tree diagrams
v. Determining customer importance

b.

3. Explain the HOWs in a QFD matrix

a. The technical portion of the HOQ states how the company intends to
respond to each of the Customer Needs. The technical requirements
are characteristics of a product that is meets the customer needs.
Some are qualitative and some are quantitative. The technical
requirements portion must also allow for all of the possible customer
requirements. The employees that are involved in the QFD project,
which is a waste of salary, considering they could be doing much more
that actually has value and brings money into the company, they tend
to use affinity diagrams and tree diagrams to figure out the customer
needs.

4. Explain the 1, or 3, or 9 interrelationship values in a QFD matrix

a. They designate a low, high and medium rating for how critical a factor
is. They are used to determine what should be focused on and what
has the most risk. It can also help to identify what factors have a winwin situation and will make both parties pleased. That being said, it is
important to focus on the customers needs before your own as your
customer determines the amount of business you have over the course
of a time period.

b.

5. Explain how you calculate the technical priorities in the design target matrix
a. In order to determine the importance of each of the HOWs, the QFD
team multiplies each of the interrelationship ratings of the technical
requirement times the corresponding customer needs Overall
Weighting value in the Planning matrix. After that is completed, they
then sum the columns. Starting with the technical requirement for
a new and responsive set of Authoring/Editing Guidelines, we find that
its relationship to the customer need for a Comprehensible Text
was indicated in the Interrelationship matrix as a 9, as taken from an
example.

6. Define statistical process control

a. SPC stands for statistical process control. Statistical Process Control is a
scientific visual method used to monitor, control and improve processes by
eliminating special cause variation from manufacturing, service and financial
processes. SPC is a key continuous improvement tool. This is commonly used
in industry and is very useful in quality improvement efforts company wide.
This is not a system used only by QA or QA personnel but also is used by
many in the production and engineering departments to foresee issue and
capture them as they occur.

b.

7. Explain control charts for variables, with a simple mathematical example

a. Variable control charts use measurements (time, money, length, width,
depth, weight, etc.). This produces the control chart below based on
the information.
Upper Control Limit:
= X+3 (MR/1.467)
= 60.45 + 3 (1.5684/1.467)
= 63.657
Lower Control Limit:
= x-3 (MR/1.467)
=55.45 3 (1.5684/1.467)
= 52.24
Centerline
= 57.9485
To summarize, this would produce a control chart with a UCL of 63.657, an
LCL of 52.24 and a centerline of 57.9485.

8. Explain control charts for attributes, with a simple mathematical example

a. According to Qimacros.com, an Attribute type control chart uses counted data
(number of defects, mistakes, errors, injuries, etc.) When looking at your data,
attribute data is always an integer (e.g., 1, 3, 5). The most common attribute charts
are the P chart and the C chart. Please see below image for a simple example;
b. P-chart

i.
c. C-chart

i.

9. Discuss and explain various continual quality improvement methods and tools
a. Control charts of all types are used for continual improvement, a
common theme in industry. They allow for the identification of
problems that are difficult to find without this tool. As process
improvements are implemented, the control charts will either support
the initial findings or let the user know that it is not working. Whether
the anticipated results were achieved is virtually impossible to know
unless the process is under control. If the process is out of control, then
that needs to be taken care of first to ensure the data you get is good.
An important thing to remember about control charts is that once they

are established and the process is in statistical control, the charting

does not stop, it is continuous.

b.

10.Explain the way control charts could be used for quality improvements
a. Continual Improvement is a key factor in most companies quality
statement. It is a key word that is known from the highest to the lowest
employee and followed accordingly. If you want to throw out a key term
it is continuous improvement. If a company does not continually
improve then they are most likely destined to failure as the rest of the
industry passes them by, much like a horse race, you must stay on the
inside track. Customer needs change often and the vendor must be
ready to make the changes necessary to meet those changing needs,
as annoying as they can be. The only way a company can hope to
compete in the modern marketplace is to improve continually.

11.Social networking assignment

a)

b)

c)