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Janet Diaz

3954 E Fairmount St, Tucson, AZ 85712 (928)920-9147

Objective: To form part of Tucson Medical Center’s RN New Graduate Program with enthusiasm, dedication, and versatility to become an asset as a staff nurse performing safe and quality nursing care. Create a positive work environment through continuous learning and effective collaboration with the interdisciplinary healthcare team.


University of Arizona-College of Nursing │ Bachelor of Science in Nursing, Spanish Minor │ 3.7 GPA

Graduation December 15, 2016

San Luis High School Diploma San Luis, AZ 4.2 GPA: Salutatorian

Graduated May 2008

Professional Clinical Experience

Tucson Medical Center (Preceptorship)Cardiac Care Unit188 Hours

Fall 2016

Theresa Lee Public Health Center Community/Public Health 75 Hours

Fall 2016

St. Joseph’s Hospital Intensive Care Unit 270 Hours

Spring 2016

Palo Verde Behavioral Health Psychiatric Unit │ 75 Hours

Spring 2016

Banner University Medical Center Pediatric Medical/Surgical Unit │ 135 Hours

Spring 2012

Tucson Medical Center Adult Medical/Surgical Unit │ 135 Hours

Spring 2012

Tucson Medical Center Obstetrics/Post-Partum Unit │ 75 hours

Spring 2012

Park Avenue Health and Rehabilitation Long-term Care │ 112 Hours

Fall 2011

Professional Work Experience

Aug 2014 - Aug 2015

Utilized critical thinking skills daily while assisting customers with year-round member service support over a multi-line phone system for Cigna Healthspring Rx, a prescription drug plan with a Medicare contract.

Enhanced ability to multi-task by effectively building and maintaining rapport with irate customers while decoding rejected medication claims and assisting pharmacies with claim processing.

Reinforced teaching skills by educating customers regarding insurance rules and procedures, including but not limited to: enrollment eligibility, medications covered, pharmacy use, costs, payment processing, and billing inquiries.

Convey Health Solutions Customer Service Yuma, AZ

Feb 2014 - May 2014

Enhanced leadership by conducting and teaching both a computer literacy and 8 th grade math course at

Gadsden Elementary School District #32 │ Substitute Teacher │San Luiz, AZ

San Luis Middle School as a full-time substitute teacher.

Applied critical thinking by developing daily lesson plans based on intermediate computer/math concepts to incorporate state standards of learning in quizzes, homework assignments, and exams for a total of 140 students.

Advanced Call Center Technologies │ Customer Service │ San Luis, AZ

Improved communication skills through sales and conflict resolution over the phone while developing effective service offers for AT&T customers and executing order processing.

Developed excellent time management and multi-tasking skills by working in a high demand, fast- paced environment.

Apr 2013 - Jan 2014

Southwestern Advantage, Inc.Student Manager & Independent Contractor

Trained, managed, and motivated peers for direct sales of educational products while relocating to Salisbury, NC and Rock County, WI during college summer vacations.

Developed managerial and public speaking skills through recruiting and weekly sales meetings.

Established leadership by holding individual conferences with recruits to improve peer performance.

May 2011-Aug 2012

Southwestern Advantage, Inc.Independent Contractor

Established success principles through direct sales including maintaining a strict schedule, positive attitude, self-motivation, goal setting, rapport building, and money management.

Built confidence, determination, and flexibility by approaching over 2,500 families in various socio- economic statuses in Gate City, VA and performing all ordering, inventory, accounting, and delivery

May 2010 - Aug 2010

of products in personal business.

Skills and Achievements

Bilingual: Fluently speak, read, and write Spanish

Advanced Cardiovascular Life Support (ACLS) Certification: November 28, 2016

Healthcare Provider Basic Life Support (BLS) Certification: October 7, 2015

Institute for Healthcare Improvement Basic Quality and Safety Certification: November 23, 2016

Jane Robb Endowed Scholarship for Nursing Students: Fall 2016

Evelyn G. Searles Nursing Scholarship: Fall 2012

Southwestern Advantages Top First Year Award: Top salesperson with a personal retail sale amount of $41,250 in 11 weeks during summer of 2010.

Southwestern Advantages Gold Seal Gold Award: working 80+ hours a week in summers of 2010, 2011, and 2012