Lauren Roberts

3995 Frey Road Apt 802D Kennesaw, GA 30144

Cell: 678-372-2487
lauren.roberts434@gmail.com

Summary
Highly experienced customer service professional. Able to handle a high volume of
customers in a fast-paced environment with minimum supervision, while maintaining the
highest quality of customer service. Excellent listening skills, as well as oral and written
communication skills. Comfortable in interacting with all levels of any organization and
the public. Excellent problem solving and negotiating skills. Able to make decisions
independently, and quickly with minimal escalations.

Skills
Direct customer service experience
Capable of working independently, or on a team effectively with limited, to no
supervision
Disciplined and experienced enough to follow, as well as give instructions
Perform well under high pressure and deadline driven environments
Capable of multi-tasking and prioritization
Crucial ability to pay attention to detail
Excellent problem solving and critical thinking skills
Proficient skills in Microsoft Word, PowerPoint, and Excel.
Readiness to learn as much as possible in career field, while advancing

Work Experience
Home Depot Corporate
June 2016- Present
Marietta, Ga.
Customer Service Representative

Provide quality professional customer service

Improve customer relationships
Answer inbound calls from customers
Assess customer needs and proactively provide solutions
Document detail of customer interactions while on phone

Chick-Fil-A
July 2011- May 2016
Kennesaw, Ga., Lawrenceville, Ga., McDonough, GA.
Cashier/Hostess/ Trainer
Train new team members and raise awareness if there is a procedure that is not
being followed (Videos, Hands on, Skill Evaluation, Tests)
Communicate any incident to management
Retain a thorough knowledge of all Chick-Fil-A procedures
Follow the 3-Step Training Method (Demonstration, Imitation, Repetition)
Greeted and escorted guests to their designated area
Applies and maintained great customer skills to the public

Education
Kennesaw State University, Spring 2017
Kennesaw, GA
Bachelor of Science in Communication

Volunteer
African American Student Alliance, January 2015
o Promote diversity and create a multicultural college setting
Oxfam America, October 2015
o Develops long term solutions to poverty, and campaigns to social change
Homelessness Awareness Week October 2015
o Focus on creating awareness, education and understanding surrounding
issues of hunger, homelessness, food insecurity and poverty as it affects our
world, nation and community.
Must Ministries Summer Launch Program July 2015
o Volunteered with Chick-Fil-A and fed nearly 7,000 kids in the community
Cobb County Foster Parent Association
o Assist foster children during their annual meetings