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Ministry of Interior
Sustainability Report
2015
Vision
the world.
To work effectively and efficiently towards enhancing the quality
Mission
Values
Justice
Team working
Excellence
Courtesy
Integrity
Loyalty
Social Responsibility
Strategic Objectives
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Sustainability Report
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We are pleased to announce the release of the Sustainability Report of the Ministry
of Interior for 2015, in its first regular version. Which is issued this year to enforce the
vision of (Lt. General HH Sheikh, Saif bin Zayed Al Nahyan, Deputy Prime Minister
- Minister of the Interior), who has considered this matter as a topic of particular importance, through his continuous following up to the ministerial performance with
regards to sustainable development, believing in the importance of the ministrys
role to ensure social prosperity and welfare, and the commitment to promote our
society to the global cultural levels. This report also reflects the successes accomplished by the Ministry on various aspects, and forms further step in our endeavor
for more sustained future.
The Ministry has successfully realized many distinguished security accomplishments &
objectives in UAE, in a framework of innovation and human development and civilization
prosperity, currently witnessed in Emirates. In addition to the substantial security duties;
being the responsible entity for national security sectors, the Ministry gives particular attention to make every effort to protect the environment and contribute in the enhancement of society, by providing a variety of social and volunteer programs, working towards
a sustainable economy.
The Sustainability Report 2015, reflects such concept in details. As this report is considered a spacious platform for the Ministry of Interior to express for everyone their achieved
and ongoing accomplishments, and the efforts done on the endeavor of sustainability, for
the present and future of our beloved country.
As the Ministry of Interior is an integral part of the national system, thus our adoption of
the sustainable development strategy is well compatible with the overall national methodology, which urges the implantation and embedding of such values, as per the Ministrys approach of its various activities and missions, in order to promote the progress of
the nation; towards sustainable and innovative development, that would ensure an effective environment, safe community, and a strong economy for UAE.
The enhancement of security and safety in UAE, is considered a strategic objective and a
basic prerequisite, on which all police sectors in the country are seeking to improve quality of life, happiness and well-being, and provide security services with great efficiency and
quality, to ensure the safety of people and property, and to protect the great national &
economic achievements that have been accomplished, in addition to achieving the ambitious vision of the Ministry, to make Emirates one of the most safe and secure countries all
over the world. Therefore, the adoption of the principle of consultation and communication between all relevant sectors, is considered one of the most important success factors
for the development of future strategic plans, and to find the best indicators of the implementation of our activities, according to the best internationally recognized standards,
especially after the great progress realized by our country in the field of sustainability. Accordingly, we aim to achieve our vision through joint collaboration between the Ministry
of Interior and civil society, of which the business sector is an important part.
Finally, wed like to thank all those who contributed to the preparation of the Sustainability Report 2015, and we appreciate your efforts to help the Ministry getting out of a year
full of challenges, with strong and more sustainable outcome, and to be more able to face
the challenges of tomorrow, the more sustainable than ever.
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Contents
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MOI
UAE
Sustainability Report
2015
This Report
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Our annual report of sustainability for 2015, clarifies the missions and activities accomplished by the Ministry of
Interior with regards to the fundamental issues of environment, economy, community, and governance. As a stride
from the Ministry to introduce the achieved practices related to sustainability, which are considered as strategic approaches for the Ministry.
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Overview on the
Ministry of Interior
Sustainability Report
MOI
UAE
MOI
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2015
Our History
Ministry of Interior in the UAE is one of the important authorities in the Country. Our missions is to maintain the
security of country, citizens and residents alike as security is essential for life and a cornerstone to achieve progress
and comprehensive development in the country. So security strategies have been settled to preserve the individual
and society security from any breach by any of the outlaws.
The establishment of the United Arab Emirates on December 2, 1971 was an expression of the peoples will to achieve
unity, an embodiment of their aspirations to develop and
prosper. It was a reflection of their ambitions to attain
strength, pride, and dignity. The unification of security
in the UAE was the real expression of unity of UAE lands
people. Functioning at the national level was viewed as a
cherished objective which was given great attention right
from the beginning. The Ministry of Interior was established at the time of Federation establishment in 1971, as
an embodiment of this united concept. Its headquarter lies
in Abu Dhabi in addition to its subsidiary stations in the
other emirates as a part of the main Federal authorities and
a cornerstone of the complete unification of all security
and police authorities.
The Ministry has adopted a new approach based on scientific and systematic methodology to develop MOI human
and physical potentials for keeping up with the comprehensive renaissance which is clearly witnessed in the UAE
and to maintain a more secure community, reduce crime rates and eliminate the fear of crime, and contribute to
realization of justice through enforcing the rule of law and maintaining the prestige of the country by police authorities effective practically and on the ground.
H.H Sheikh Saif Bin Zayed Al Nahyan is the Deputy Prime Minister and the Minister of Interior of the United Arab
Emirates . The number of employees in the Ministry amounts to (30.5%) of the total employees of the government
of the United Arab Emirates. . They accomplish all operations assigned to them competently and confidentially in
accordance with military seizure rules. Regarding the services, the Ministry of Interior provides (7) main services as
follows:
Citizenship, Residence and
Port Affairs
Traffic & Licensing
Civil Defence
Favourite E-Services
Punitive & Reformatory
Policing General
Head Quarters
Crime Security
Sustainability forms an integral part of our vision in the Ministry of Interior to deliver our objective which represents
in seeking to improve security authorities to suit sustainability facts to be more effective on the ground as one of the
fastest growing countries. Its vision is based on four themes:
1. Understanding and realizing the needs and necessities of the local community.
2. The principles and values that govern society and rely on.
3. Modernization and innovation.
4. Effectiveness and efficiency.
To deliver and activate its vision, the UAE Ministry of Interior depends on values derived from Islam and deeprooted Arab customs and traditions, which can be summarized in the following:
Providing fair, just, and equal service to all the community individuals.
Keep seeking for excellence and distinction in all assignments and duties .
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Our Strategy
Our strategy relied on understanding the needs of all concerned and external environment and also understanding the performance and internal potentials. The strategy for (2014-2017) was designed under the supervision of
cabinet office and in cooperation with government authorities including revising and updating vision, mission and
objectives to be consistent with the vision of UAE 2021. The following strategic objectives were adopted:
Strategic Objectives
The ministry of Interior disseminate and clarify the strategic trends for staff through disseminating the strategic plan
using number of channels as publications, posters, web site and delivering (95) field visits and workshops all over
the country. Satisfaction of the staff regarding the clarity of vision, mission and strategic and institutional objectives
reached (75.9 %), and the overall satisfaction regarding the ministry was (84%).
Therefore, the Ministry of Interior adopted a clear strategy to achieve its goals and implement its vision in field
through a professional plan in construction and institutional development orientation, and to reinforce its prominent role in excellence and concentration of all efforts to provide security and increasing the feeling of safety for all
those living in the UAE through:
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6
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Enhance and promote the concepts of honesty, virtuous ethics and integrity
After understanding and determining the needs and future and recent decisions of the concerned and the external
environment as well as understanding and determining its internal potentials, the work was continued to develop
our designed strategy make it successful to integrate sustainability with all what the MOI accomplish and settling
as a methodology to contribute preserving our community and economy. This targets the Ministry of Interior to
occupy a leading position as a national entity represents the ideal in the local community and a role model internationally. As a result, we are developing our strategies to cause a new sustainable work strategy corresponds the
sustainable security work necessities.
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The MOI strategy towards (2021) was established as a continuation of the UAE government efforts to act its role
through coming up with five subjects, the ministry could achieve its goals of sustainability insha allah in the next
years by, as follows:
Promoting sustainability
First
Second
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Whereas the MOI made an equation, its strategy represents one of its parties and the other is sustainability which was implemented in all the ministry
activities. This would help the MOI to promote its potentials to contribute
designing the ambitious local and federal development plans and preserving
the security of the country and citizens and to ensure conformity of sustainability facts with work data in the Ministry Of Interior.
Develop the work and improve performance using information technology systems.
Using available information in supporting decision-taking mechanisms in all fields of police work.
Establish and develop complete IT structure, united data base concluding naturalization
and residency systems, crime security systems all over the ministry, targeting to deliver
excellence in the essential services delivering for the ministry customers and all concerns.
This can be achieved through implementation and committing to international standards and administration systems and approving the leading international practices in all
fields.
Third
The six national themes, the UAE Vision 2021 adopted, have formed the correct standards of the strategic development of the main sectors that will be highlighted during the next years in the government work. The national
agenda of UAE Vision 2021 seeks for the UAE to be the most secure place internationally through promoting the
feeling of security for all community individuals and to maintain advanced posts of the UAE in relation to counting
on police services and readiness of emergencies alongside maintaining the road security for the safety of the UAE
inhabitants.
2015
This was clearly reflected during the approval of (UAE Vision 2021) launched by His Highness Sheikh Mohammed
bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, which aims to make the
UAE one of the best countries in the world by the Golden Jubilee of its federation. Therefore, the MOI reflects this
vision to tangible reality through improving the MOI strategy concerning the environment, the green applications
and the government trends which was reflected in the UAE strategy for green Development. This strategy has defined six strategic goals including:
Sustainability Report
As the MOI work within work environment concludes internal partners at the
level of ministries administrations, their organizational units and external partners
with some government ministries and departments such as the Ministry of Labour,
Ministry of Health, Emirates Identity Authority, etc., in addition to the other firms
the MOI interact with in the field of importing systems, programmes and devices
smoothing work, satisfaction for all concerns must be delivered through the principal means which lead the MOI to success as a security ministry delivering its services
to the local community. This reason derives us forward to promote all concerns
participation and understanding their needs and expectations.
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Fifth
The ministry paid attention to structure the strategic plan of (2014 - 2016) to notify for all concerned whether customers, partners or staff. The strategic plan team in the MOI took over the responsibility of supervising workshops
aiming at determining issues and internal strategic initiatives of every administration, which is related to the ministry strategic goals themes, which were executed per internal and external Pestel and Swot Analysis to determine
the strength and weak points, opportunities and threats. This shows to what extent there are strategic issues can
be used to settle initiatives for serving directorates to build strategic plans and approved values reaching the vision
per the inputs which are (51) input.
Involving
concerned
Strength points
Effective and strong leadership
Supporting financial, human and advanced technological resources.
Launching awards to urge concerned.
PESTEL Analysis of
future decisions:
Security challenges
Sustainable economy
Organization development Technological Development
Environmental Challenges Social Challenges
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SWOT Analysis
Strategic trends
towards
Sustainability
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It is inventing electronic software to avoid the repetition of recruitment applications and smoothing
access to the application and archiving files electronically by connecting ID card program to the Information Bank of the Financial and Administrative
Affairs Authority.
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2015
The ministry could achieve significant progress in the field of adopting innovative solutions in all our operations.
The most prominent ideas and innovative solution are the ones created by our staff as the following:
Sustainability Report
It is a machine designed to fold the hoses as smoothing for fire-fighters and to save time and effort spent
in folding, the matter that smoothes the quick response to the next mission once receiving any report.
The MOI launched (Police Innovation Award). This award is unique of its kind internationally, aiming at encouraging
innovation and serve the police work through organizing a conference every two years for all police and security
authorities all over the world. The Award categories are as follows:
Innovation in customer
service field
Innovation in human
resources field
Innovation in modern
technology field
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The MOI has accomplished a great scientific achievement counted for the
UAE in the field of (Iris Scanner) which
is a new system to identify the individuals identity relying on one of the most
precise biological techniques used to
identify individuals. The system works
through capturing a photo of the iris of
the eye, storing and decoding it. It is a
quick and effective system in searching
the criminals and it doesnt take but few
seconds. A study, known all over the
world as (the UAE study for the technology of Iris scanner), was conducted,
which is practical and international recognition of the UAE pioneering role in
the field of Iris Scanner technology.
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Institutional Governance
Ministry of Interior is aware of its responsibilities to show values related to morals and business sustainability within
the UAE. The MOI approach is to implement the principles of institutional governance based on committing of
transparency, justice and equality. The MOI seeks to achieve that relying on the highest degrees of possible openness in work techniques and structures and in the strategy and plans of the ministry. Whereas the governance
is a directing and monitoring system on the institutional level, the ministry role is to determine responsibilities,
rights and relations between all concerned categories and to organize the rules and procedures necessary for wise
decision-making to support the police leaders and achieve justice and transparency in work environment, which is
a very important role to achieve the following goals:
Organize relations between the establishment and the concerned to be compatible with Governance principle.
Ensuring all activities and procedures are carried our through trusted, transparent and justice systems.
Therefore the Ministry of Interior recognized the principles and governance systems as rooted principles to
achieve sustainable development which revolve essentially around the basic elements of institutional governance
and execution of these principles and systems effectively.
The Ministry of Interior associated with a group of institutional relations with the internal and external concerned
parties, which are administered through a group of public policies, approaches and approved work techniques
to fulfil its strategy. The MOI promot ed the governance
system through improving general framework of good
governance in accordance with rooted principles (justice,
transparency, accountability, responsibility, integrity and
disclosure). Whereas the business sector in the ministry
was divided into (6) basic fields to measure the effectiveness and efficiency of its control to support achieving UAE
Vision 2030, and the national agenda. These fields are:
1. Administrative and strategic field: which reflects the
commitment of the ministry of Interior towards the
availability of governing rules of the decision-taking
field and smoothing their understanding and being
under control along with ensuring the right of concerned participation of decision making and taking
whether directly or indirectly through providing adequate and balanced data to achieve the overall behalf
to provide service for concerned and setting a long and
short term strategic trends along with preparing operational plans matching strategic plan and preparing
budge to ensure saving the resources appropriate and
necessary for achieving desired results and placing pol-
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The leader councils and the High committees in the MOI are making control of performance to guarantee accountability as follows:
Positivity and happiness Council: to overlook the annual governance reports coming
from the leader councils and the High committees and taking the appropriate
corrective measures
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Our Values
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Control (Efficiency
and Competence)
Standard and
Comprehensiveness
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Second: Undersecreatry
The Undersecreatry shall be competent to assist the Minister in managing the Ministry and administring its affairs, executing the general policy
of the strategy prescribed thereto, and he shall coordinate the work and
organize it between its departments which directly reported to him.
The following organizational units are affiliated to the Undersecretary:
1. The Undersecretary Office.
2. The General Directorate of the Traffic Coordination.
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Assistant Undersecretary for Resources and Support Services takes the responsibility of preparing strategies and
plans of the general directorates Resources and Support
Services in the light of directions and vision if the ministry
and supervising the preparation of the annual budget of
the resources and support services activities. He also takes
the responsibility of placing policies and rules of work to
be harmonious with the ministry policies as well as suggesting laws and resolutions projects related to resources
and support services. Moreover, he takes the responsibility
of auditing and tracing the results of implementing strategies and policies and directing the affiliate directorates to
provide the necessities to achieve goals, as well as supervising the institutional performance assessment through
commitment of standards and mechanisms related to
work and suggesting and activating modern and advanced
systems.
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Minister of Interior
Sharjah Police GHQ
Police College
Ministry Undersecretary
General Directorate of Traffic
Coordination
2015
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Assistant Undersecretary
for Security Affairs
General Directorate of Civil
Defence
Special Forces Command
Federal General Directorate
of Criminal Police
General Directorate for
Central Operations
General Directorate of
punitive and Reformatory
Establishments
Assistant Undersecretary
for Naturalization &
Residency and Ports Affairs
General Directorate of
Naturalization
General Directorates of
Residency and Foreigners
Affairs
General Directorate of Ports
and Airports
General Directorate of
Resources and Supportive
Services
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High Committees
Management
The administrative work in Ministry of Interior is organized and rated work based upon
working as one team, where the commanders of Ministry of Interior participate in supporting the processes of continued development and education through the teams
and committees based upon the Ministerial Resolution No. (704) of 2008 stating the
organization of the business of the committees in Ministry of Interior, and the ministerial resolution no. (152) of 2009, stating the
formation the standing high committees,
and the ministerial resolution no. (303) of
2010, stating amending the management
and assessment of the committees so that
the chairmen and members of the command councils and high committees shall
be selected according to the seniority in
term of the military rank and seniority and
the personal capabilities, knowledge and
the nature of the assigned tasks, in addition
to the skills of planning, business administration and experiences (educational and
practical) which shall not be less than (5)
years in the work field in Ministry of Interior and direct contact and communicating skills, subject to the specialty in defined
field (economic / community / environmental) provided that it shall not be less
two years as the number of teams in which
the commanders participated for the year
2015 more than (113) teams. The management teams is supported in its activities by
set of other committees such as Committee
of HRH Minister of Interior Award for Excellence, Crises Management Committee,
Operating Committee and Sustainability
Committee and the High Committee of
Smart Transfer Project, Performance Development & Enhancement Committee and
other committees which are formed from
either members of the management team
or other individuals from the different sectors of the Ministry. The Ministry encourages the individuals and the work teams to
participate as ambassadors of success and
excellence, where (1142) reams and work
teams had been formed such as forming a
team to support Ministry of Justice in the
field of corporate excellence and submit
worksheets in the different conferences and
forums.
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MOI
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Risk Management
Risk management is considered a main part of the work of Ministry of Interior due to utmost importance of the management thereof as it is an essential and important aspect. It participates in making the strategic decisions.
Based upon what stated in the decree of the federal law no. (10) of 2008,
regarding the competences of the ministries and the powers of the ministers
in the fourth article, the Ministry of Interior shall undertake, in coordination
and cooperation with the competent authorities (National Emergency Crises & Disasters Management Authority) protecting the security of the Union from what threatens it internally and place the public policy to prevent
and fight the crime and supervise the implementation thereof in the State.
Ministry of Interior had approved a methodology for the exercises of the
internal security, crises and disasters which stipulates determining the tasks
and liabilities of the Supreme Ruling Body to deal with the potential risks on
an annual basis by (11) exercises where H.E. Undersecretary of Ministry of Interior directs to execute the exercises of the internal security and crises and
disasters for the General Headquarters of the Police and the Support Units
and Administrative Units, and approve the subjects, locations and dates of
the exercise which the General Headquarters of the Police and the Support
Units will execute and the police commanders and the concerned units shall
determine the type of exercises, and observe the potential threatens determined by the Supreme Council For National Security. Also, the Ministry had
developed its internal capabilities for the governance of the corporate risks
by establishing the internal audit office for the Ministry of Interior presided
by the Inspector General of the Ministry to deal with the risks which may
affect the strategic objects and its main operations, through approve the
charter and methodology of the internal audit for the Federal Government
according to the resolution of the Cabinet no. (1) of 2013 (The Second Aspect), Stage of planning to assess the corporate risks annually which is based
upon (4) main stages: (Determination of the risks, determination of the activities that can be planned, assessment of risks and preparing risks register,
controlling the risks and re-assessment).
Due to such importance, the Ministry of Interior had implemented the principles and guidelines stated in the international standard to manage the
risks (ISO 31000) which recommend the application of the process as stated
in the following figure:-
Risks Definition
Risks Analysis
Risks Assessment
No
Was the
control made
successfully?
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Accordingly, the Ministry measures annually the preparedness & readiness to disasters and crises to ensure the application as the schedule of readiness to disasters and crises illustrates in the following example:
Yes
MOI
Performance
Measurement Cycle
Targeted
Annual
100
100
100
100
Annual
100
100
100
100
Annual
15
15.51
15
16.74
Actual
Targeted
2014
Actual
2015
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In order to apply the methodology (Property Management) and the guide of Warehouse Division works and the approved
procedures within environment management system, the Ministry has provided warehouses which suit the nature of the
materials to be stored and limit the energy consumption at the same time such as the refrigerated warehouses in which
the temperature and humidity are controlled electronically and the natural lighting warehouses. Also, it provided storage
systems (shelves) to exploit the available spaces and facilitate access to the different materials in the two cases of storing
and releasing and in a way which maintain the materials from damage, which is positively reflected through the decrease
in the quantity of the damaged materials due to bad storage or expiry. Also, the Minister contracted with set of vendors
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to implement the periodical maintenance works for the systems and equipment to maintain these resources and ensure
their continuance and the efficiency of their operation such as:
Military Vehicles
Maintenance
Contracts
Maintenance
Contracts of Radiography Devices in
Medical Services
In addition to the maintenance works carried out by the
competent departments in the Ministry such as Transport & workshops Department which maintain the civil
defense vehicles to ensure their continuation and limit
pollution and the Engineering Projects Department which
supervises the maintenance works for the buildings of the
Ministry (according to the work guides of Engineering &
Designs Division and Project Implementation Division)
and the development thereof. The maintenance programs
resulted in notable enhancement in the environmental
performance such as decrease in consumption of the fuel
used in operating the generators in the warehouses due to
decreasing their operating hours and increase the operating efficiency.
As per the methodology of Project Management and the
requirements of the Environment, Professional Health &
Safety Management, the Ministry requests to prepare an
integrated environmental study of the projects which the
Ministry is financing directly by the contractors so that it
includes all the potential environmental effects of these
projects and determine the mechanisms of dealing with
and limit them and the plans of controlling the workflow
in applying the environmental plans. Also, the environmental performance of the vendors and the environmental licenses and certificates which are provided as one of
the factors of comparing in the methodology of (manage
the relationship with the vendors), upon getting offers to
purchase materials or services. A note shall be made in the
margin of the approved price request form that the supplied materials (should be Eco-Friendly) and that (the protection of the environment and limiting of the pollution
is everybodys responsibility). These standards have been
circulated to all the approved vendors with the Ministry
through the official correspondences and the tenders
documents and the purchase orders and encourage them
to suggest Eco-Friendly alternatives for the required ma-
Air Condition
Devices & Systems
Maintenance
Contracts
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Economic sustainability
Protection of the
investors
Return of the
rights to their
owners
Fighting the
regulated crime
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Protection of the
UAE Nationals
from the roads
accidents
Protection of
properties from
fires
Protection of the
society from
drugs
Investment in the
innovation
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Attraction of competencies
Enhancement of Emiratization
The Ministry participated the UAE Nationals as suppliers to enhance their economic
existence
Story of Success
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Also, the Ministry recently launched (Prize of the Minister of Interior for Scientific Research) within its sleekness for excellence in the field of the knowledge society industry.
Such prize will enhance the career of the research and studies, in addition to giving the
opportunity to the personnel of the Ministry of Interior in conducting the researches and
studies and providing the ideas.
Also, the Ministry laid out standards for the activities of the research and development
for the police services, and designed a scientific creative model for the services of Abu
Dhabi Police which accommodates the developments and solves the problems and develops the capabilities in addition to root and establish the theory of learning for creation
and training to complete the higher studies in order to serve the Ministrys objectives.
The interesting in the scientific research in the Ministry of Interior came due to its basic
role in the two field of knowledge and development, because the scientific research is
the efficient and basic motive for the progress and development of the human societies. Therefore, the interesting came in the necessity of completing the Police personnels
obtainment of the higher academic and scientific certificates to cope with the developments in order to enhance the maintenance of security and stability.
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2015
Story of Success
The security business is a developed business naturally. Therefore, the Ministry of Interior
with its all departments had to cope with the research and development in relation to
the security matters through the development of he police investigation system at the
Police Stations, as well as the development of the communication tools in appropriation
with the contemporary data, and working on everything required for the police sector
of performing its missions duly, and coping with the development which UAE witness,
and caring for providing thereof with the best competencies according to the best global
practices.
The importance of compliance with the research and development of the police methods comes from what such compliance has of impact in enhancing the vital image of the
police, and supporting the cooperation with the partners according to the highest standards of quality, because the comprehensive police station is considered as the basis of the
police, security and service business. Therefore, we developed this role in appropriation
with the efforts of the comprehensive development which the State witness to be always
ahead. As an enhancement of the security business concept which is more distinguished,
and for this purpose it came the importance of participation in the prices of His Highness
Minster of Interior, as a stimulation of the personnel for care, innovation and positive
competitiveness, and encouragement of the officers and the work teams for continuation in the creation and initiative in laying out the developing plans and programs. Also,
the frequent meetings between the commanders at the Ministry of Interior with the field
work teams reflects the extent of the interesting in the encouragement of the cadres
and personnel of the police for developing the self and professional capabilities, as well
as the advancement of the business fields, and working with the spirit of the one team
to be always the example in the business environment, the matter which contributes in
developing the police career, supporting the efforts of attaining the feeling of security
and safety according to the latest applied practices and the developing plans and initiatives in the world. Because the development is connected with the continuous research,
the Ministry cared about the scientific research so it established (15) higher committees
for researches wherein the holders of Master and Ph Degrees worked as experts and advisors. As well as the Ministry of Interior worked in the few last years on encouraging the
security researches and studies, believing in the importance of the scientific research in
developing the police business and its excellence. The Ministry sent a number of its personnel to outside to complete the higher studies in order to develop their scientific tools
in the various fields, as the number of the sent personnel amounted to more than (300).
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This prize comes within series of the successes to which the UAE Government seeks at all levels in the career of excellence
and success as the prize objectives are represented in showing and motivating the UAE students who are sent over the
word countries, particularly the excellent and creators thereof, and encouraging them for creation and innovation in the
police and security fields such as Traffic, Civil Defence and Reformative Foundations in addition to the non security fields
which serve the business of the Foundations, as well as they reflect the honorable representation of the State outside.
It is considered as the first prize of its type at the level of the State to encourage the excellent and creators of the sent
students for creation and innovation in the governmental and private fields which serve the business of the governmental
authorities.
The lieutenant general His Highness Sheikh Saif Bin Zayed Al Nahyan, deputy prime minister, mister of interior witnessed
the celebration of the Ministry of Interior in honoring the winners of the prize of the excellent sent person (first course)
which is allocated for the UAE Nationals students from the governmental and private authorities, in the presence of a
number of the ministers.
Spain) won the first position, for her honorable representation of the State in the regional and Arabic forums, and
her winning the first position of the prize of the excellent
Arab Young People, and her obtainment of (51) local and
global honoring certificate and participation in the voluntary works and the global conferences in addition to
her academic excellence.
The student Reem Suleiman Naser Mohamed Al Naqabi
(Electronic Engineering Japan) won the second position for her role in representing the State in a civilized
form and for her excellent participation in cultural activities which introduce the UAE and Gulf heritage in Japan,
in addition to her excellence in the competence examination in Japanese Language and in her academic education, and she astonished the attendants with her presenting to them a greeting in Japanese Language fluently.
The student Ibtisam Ali A Tinaiji (Master in the leadership sciences in the United States of America) won the
third position and she is assistant professor in the Emirates University, for her role in representing the State and
introducing the habits and traditions of the UAE society
through connecting the national authority with creation
and introducing the American society with the successes
and achievements which our State achieve.
45
Sustainable Development
MOI
UAE
Sustainability Report
MOI
UAE
2015
Sustainability Report
2015
Administrative Approach
Sustainability Governance
Ever since it was established, the MOI has been very keen on laying out the appropriate strategies and working
for materializing the objectives of national development plans, such as the UAE Vision 2021, National Innovation
Strategy, the Initiative by H.H Sheikh Mohamed Bin Rashid Al Maktoum Vice-President and Prime Minister of the
UAE and Ruler of Dubai known as (Green Economy for Sustainable Development) and the National Community
Initiative Development launched by H.H Lt. General Sheikh Saif bin Zayed Al Nahyan Deputy Prime Minister and
Minister of Interior organized by Khalifa Student Empowerment Program (Aqdar) and entitled (Express Your Love
For the Emirates) which aims at showing love and respect for the leaders and people of the UAE. For that purpose,
MOI has followed an effective and collaborative approach that help in the success of the UAE as a country as well
as the success of its institutions.
Governance constitutes an integral part of MOI deep-seated values; and we firmly believe that implementing the
highest standards of governance is essential for integrity in our operations and sustainable development. For that
purpose, MOI has organized the (MOI Sustainability Project Team) that consists of a group of qualified officers
from different sectors whose task involves sustainability achievement for MOI. Their duties also include setting up
sustainability-related plans and initiatives in all MOI-affiliated departments in order to involve all stakeholders; they
shall also furnish the concerned authorities with any relevant reports. Whereas the team leader (Major General/
Abdul-Qudoos Al-Obaidly) will be responsible for reviewing sustainability reports and adopt the same in collaboration with MOI Sustainability Project Team.
UAE Cultural progress is one of MOI most important objectives. So, we have undertaken to take whatever necessary
to the MOI lead by example in its operations, which requires a combination between homeland and citizen safety,
protection local environment and diligent work for community welfare, in order to achieve a fullfledged sustainable
development and rationalize power and water consumption by all means possible for a more sustainable future.
Through working on rationalizing the consumption of power & water, releasing initiatives reinforcing the same, and
distributing guiding bulletins on offices
As for the issue of Emiratization, MOI has always been very keen to give high priority to UAE citizens as far as employment is concerned, as it believes that would contribute to economic and social security of UAE citizens, which is
part and parcel of the social role played by the public and private sector to realize UAE strategic objectives. By 2015,
100% of administrative and top-management posts has been Emaratized. Moreover, MOI has also mobilized all its
resources to train its employees and staff listed under all salary scales to enhance their individual skills and qualify
them for the promotions available in MOI, which help them enhance their abilities, each in their area of competence, to continue serving their country in a highly professional manner.
Associations/ Organizations
MOI has devoted attention to the effective communication with different organizations, associations and national
councils and committees with which it has managed to set up frameworks of cooperation that promoted their
participation for achieving MOI strategic objectives and sustainability. Moreover, MOI has cooperated with many
of these organizations, including for instance.
1-
2-
Scientific universities and institutions (Masdar Institute of Science and Technology Higher Colleges of Technology).
3-
4-
Public associations (Environment Friends Society, Emirates Strategic Planning Association, Emirates Volunteer
Association, Emirates Wildlife Society, Emirates Women Police Association)
5-
6- Others.
Colonel Faisal Sultan Al Shuaibi
Colonel Dr. Tamim Mohamed Mohsen Al haj
Major Adel Hameed Al Mazroui
Major Dr. Saif Salem Al Nuaimi
Major Ali Sultan bin Awad Al Nuaimi Major Jaber Ahmed Al Jasmi
Major Thani Mohamed Jawhar
Captain Rashid Saed Al Nuaimi
First Lieutenant Saif Rashid Al Saaedi
Lieutenant Maneh Khalifa Jomaa bin Tamim
Sergeant Faisal Saeed Al Abdouli
Expert Reem Auni Abul Qas
Civil Servant Qaltham Ghulam Hassan Al Ballushi
48
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MOI
UAE
Sustainability Report
MOI
UAE
2015
MOI has managed to comply with an average period of (6) minutes as a standard
response time for the Civil Defense thanks to the geographically well-balanced
distribution of service units
MOI has been awarded the Arab Organization for Social Responsibility Excellence Award in
the Category of social responsibility at the regional level for its efforts in the application of
community development practices and in the progress of the communities where it operates
MOI has been conferred Stevie Award in the category of community service
MOI has also won Khalifa Award for Education (Community Service)
MOI has won Khalifa Award for Education in the category of (Sustainable Education,
Rehabilitation and Care) and category of (Community Service
It has also been awarded Shiekh Mohamed bin Rashid Award in Green Applications
(3rd Cycle)
Stakeholder Management
Stakeholders are of great value to MOI; so, it has made available to them all the services that meet their needs
whether they are individuals, groups, public or private institutions. MOI has also taken into account stakeholders
needs and expectations and has been very keen to provide them with an added value by listing all customers requirements and taking advantage of all feedback channels to upgrade customer complaints systems, complaint and
grievance systems, evaluation systems as well as the standards for employees remuneration, incentives and recognition. It has also taken into account the development of fully integrated mechanisms for property management at all
sectors and the emphasis on efficient utilization of all the technologies available in such a manner that is beneficial
to all stakeholders.
Partners and Suppliers:
MOI has also given due consideration to managing the partners and suppliers for sustainable benefit through the
following process:
1- Selecting and classifying MOI main partners and
suppliers, distinguishing between them in accordance with the strategy set by MOI leadership and effectively managing the relation with them pursuant
to appropriate policies and procedures.
2- Identifying the framework and limits of participation for mutual benefit and sustainable relations
based on mutual respect, trust and openness.
3- Understanding of partnerships, identifying the main
objectives thereof and identifying how to work with
partners on a sustainable long-term basis.
50
Sustainability Report
2015
Second: Authorities:
categories:
They include Federal Customs Authority, Insurance Authority, Federal Electricity & Water Authority, General
Authority of Islamic Affairs and Endowments, General
Authority of Youth and Sports Welfare, Federal Authority for Nuclear Regulation, National Emergency
Crisis and Disaster Management Authority, General
Civil Aviation Authority, National Transport Authority, Telecommunications Regulatory Authority, Federal
Authority of Human Resources, Emirates Authority
for Standardization and Metrology, Emirates Identity
Authority, General Authority for Pensions and Social
Securities, Securities and Commodities Authority and
Human Resources Development and Employment Authority.
I- Strategic Partnership
1. It contributes to the usual provision of services (MOI
operations and services)
2. It has been involved in a number joint initiatives and
projects that contribute to implementing the strategic plan.
3. It has been involved in a number of plans and activities with many MOI-affiliated departments.
4. It contributes significantly to the achievement of
MOI strategic vision and objectives.
II- Operational Partnership
It a partnership through which a specific activity of initiative is executed to contribute, to a lesser extent, to
the achievement MOI strategic objectives. These partnerships is likely to be limited in time; however, this is
not necessarily the case with all of them.
This type of partnerships helps reduce transaction
costs through confidence-building, economies of scale
and exchange of knowledge and technologies. As per
the information provided in to the portal dedicated to
MOI partnerships, MOI has successfully managed to
strengthen its relationships with the said partners that
are listed in the following categories.
First: Ministries
They include Ministry of defense, Ministry of Finance,
Ministry of Presidential Affairs, Ministry of Foreign Affairs, Ministry of Higher Education & Scientific Research, Ministry of Public Works, Ministry of Cabinet
Affairs, Ministry of Energy, Ministry of Economy, Ministry of Social Affairs, Ministry of Education, Ministry
of Health, Ministry of Culture, Youth and Community
Development, Ministry of Labor, Ministry of Justice and
Ministry of Environment and Water.
Third: Institutions
Geographical range
Governmental
204
Partnership frame
local
Federal
Regional
international
Agreement
165
51
15
32
32
Memoranda
Joint comof undermittee
standing
Private 60
Strategic
63
Operational
199
Total
262
87
10
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MOI
UAE
Sustainability Report
Sustainability Report
Report
Ministry of Interior
MOI Sustainability
U n i t e d A r a b E m iUr aAtEe s
2015
2015
2015
Management of Stakeholders
and partners
Stakeholders Sub-categories
Government
Partners
Stakeholders
Suppliers
52
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UAE
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MOI aims to adopt a clear, stable and transparent methodology when the engagement of stakeholders in MOI activities. Therefore, MOI is keen on the engagement of stakeholders in many different ways. MOI invited many public
interest organizations working in the UAE to participate in Partners Forum for Environment in which environment
and green applications strategy was presented, stakeholders feedbacks and suggestions about their potential contributions to apply the proposed initiatives and the development of MOI environmental role were sought. This
forum resulted in establishing a series of partnerships between MOI and public interest organizations that are concerned with environment by which communication channels and issues are defined since 2003 to the date of this
report. The analysis and discussion with partners resulted in linking initiatives and projects of environment and
green applications approved by MOI to the six focus areas of UAE Green Growth Strategy. In order to undertake
these initiatives, roles and contributions of partners should be identified and mechanisms should be developed to
ensure the efficiency of these roles, such as (partnership agreement with Environment Friends Society, the formation of teamwork with Emirates Authority for Standardization and Metrology (ESMA) and signing memorandum of
Understanding with (Emirates Wildlife Society). The efficiency of these partnerships is under follow- up and assessment on quarterly basis and in accordance with partnerships manual and as shown in the below table:
The engagement of our stakeholders is the most important pattern of interaction at all levels. The target audience
represent the significant value and we engage them in our activities through welldeliberated plans implemented by
our departments depending on our strategic objectives that paid great attention to stakeholders and empowered
us to highlight the needs of stakeholders and meet :their expectations. Therefore, we engage our stakeholders, as
follows:
Initiative
Applying green building specifications
in the existing building of MOI, such as,
the use of renewable energy in the
building
Initiative
Owner
Manager of Eng.
Projects
Management
Office and
Building
Maintenance
Chairman of
Power
Rationalization
Committee
Quality Control
Management
Manager
Workshops
Department
Manager
Manager of IT
and
Communication
Department
Workshops
Department
Manager
Training
Department
Manager
Licensing
Department
Manager
Criminal
Evidence
Department
Manager
54
Partner
Partner
Classification
Strategic
Strategic
Municipalities
Operational
Operational
Contractors (supplying
equipment of water and power
consumption rationalization)
Operational
Investment companies
Operational
Seeking
stakeholders
opinions and
response to their
inquiries
Table of Partners (Partners Forum for Environment) and Stakeholders involving in MOI Initiatives
Sl.No.
Partnerships and
Cooperation
between MOI and
Stakeholders
Technical and
Cultural
Cooperation
Effective Media
Municipalities
Operational
Operational
IT companies
ADNOC company
Municipalities
Masdar Institute of Science and
Technology (research center)
Training Companies
Emirates Sustainability Group
Environment Friends Society
Emirates Authority for
Standardization and Metrology
(ESMA)
Emirates Authority for Standardization and Metrology (ESMA)
National Emergency and Crisis
and Disasters Management
Authority
Empowerment
of Stakeholders
and their role in
Governance
Strategic
Strategic
Strategic
Operational
Operational
Operational
Strategic
Strategic
Strategic
An example of the fulfillment of stakeholders needs (promoting 90-day visit visa through e-services and smart phones)
The Ministry of Interior has called upon the public to acquire visit visa for 90 days under the guarantee of national
citizens, residents or investor. This service is available among MOI e-services via MOI different channels, www.moi.
gov.ae and UAE-MOI application on smart phones. This service is promoted by MOI, Naturalization, Residency
and Ports sector as part of continuous endeavors for the development to gain the satisfaction of the society with
services provided to customers and to implement instructions of senior leadership. This is achieved by providing all
possible capabilities for fulfilling the needs of society and allocating efforts to satisfy its individuals and going extra
mile to maintain the components of progress and development by providing distinguished services .going beyond
the publics expectations and in accordance with the highest standards and sophisticated systems.
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UAE
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UAE
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2015
Sustainability Culture
Annual survey issued by MOI to measure stakeholders satisfaction addresses stakeholders expectations about
many issues related to both MOI and stakeholders. Therefore, MOI desires to communicate effectively with them
to evaluate its sustainability performance. MOI put questions about sustainability in all stakeholders opinion polls
to evaluate its effectiveness. Results of 2015 stakeholder satisfaction survey showed that the most of respondents
of survey are aware of sustainability procedures taken by MOI and they are satisfied with MOIs performance on
sustainability.
Due to MOIs efforts aimed at enhancing sustainability concept in its corporate culture for pollution reduction
and environment preservation, and according to environmental culture required for achieving the strategic goals
for the environment and green applications, MOI issued memorandums that oblige different departments and
employees to preserve the environment and reduce pollution, adopt green applications, educate them about risks
resulted from noncompliance of these guidelines which negatively affects the environment. MOI held more than
(94) workshops on the awareness of environment and green applications . for different MOI employees in addition
to continuously distributed awareness leaflets.
General satisfaction of
society members with
MOI environmental role
Noise
(Noise Pollution)
78%
82%
82%
82%
Health hazards
resulting
from processes
56
82%
83%
MOI encourages all its employees to engage in formal and informal outdoors environmental activities, such as, the
participation in environmental organizations and different environmental activities. No leave request is allowed in
case of group participation. These activities are considered social responsibility of MOI. Moreover, MOI encourages
its affiliates by providing them with training and increasing efficiency and encouraging academic achievement - the
number of academic degrees holders in environment related- fields is (43) MOI officers. The efficiency of those activities reflects on improvement in in employees satisfaction with MOI environmental performance and its role in
developing culture of environmental preservation, pollution reduction and adopting green applications. In order to
sustain its educational role:
1.
2.
General Rate
3.
84%
Resource preservation
and recycling
Rationalization, Water,
and power use efciency
Adopting and including standards of federal authority that excelled in green applications (Minister of Interiors Excellence Award) and MOI Award
for Environmental and Occupational Health and
Safety (EOHS).
Engagement of Minister of Interior personally in
adopting initiatives concerned with environment
protection and environment .awareness-raising.
7.
8.
9.
Launching initiative aiming to educate employees such as natural marine initiative launched by
Commander-in-Chief of Umm Al Quwain Police.
6.
Allocating budget for initiatives approved in strategy of environment and green applications which
represents long-term projects and activities, :as
follows:
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UAE
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UAE
2015
Sustainability Report
2015
Relative significance
The form of relative significance matrix showing the results of evaluation procedures and the
significance or importance of each individual issue to the performance of the Ministry and the
concerned ones:
The concept of relative significance or importance is of the important principles of report preparation. The relative
significance reflects the economic, environmental and social effects or those viewed as important by the concerned
ones inside or outside the Minster. So, we studied the requirements of concerned ones to list the issues affecting interested persons and their decisions and to use them in selecting and arranging the priorities of relative significance
issues for the Ministry. To achieve this purpose, we:
100%
1. Conducted studies and investigations to identify the issues concerning each of the partners from the federal
government, ministries, authorities and institutions (annex) in addition to the employees and those who deal
with the local community and suppliers (annex) and made standard comparison and compliance with the
development goals.
8
17
13
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
2 10
9
14
15
18
19
According to the studies we conducted, the relative significance can be described as follows:
11
16
3. We evaluated each issue base on its social, economic and environmental impacts and indemnified its relative
importance or significance. Then, we collected the results in a matrix. We put the issues with the utmost importance in the upper right corner of the matrix. Thus, the final matrix was made by the Ministry.
12
2. Internally, we studied the issues arising out of the Ministrys general strategy and its relation to environment,
economy and community. We used standard comparisons by letting the concerned ones participate and comparing the different issues individually to reach conclusions.
4. We selected the most important issues. We didnt address the least important issues except where they have
effect on the issues with utmost importance or the latter depend thereon.
23
21
24
22
25
26
27
28
29
20
50%
50%
100%
Significance to Ministry
Key:
Environmental Aspects
Economic Aspects
Social Aspects
58
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UAE
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MOI
UAE
2015
Success Story
The Ministry of Interior launched (Innovation Lab) workshop under the patronage of Lt. General HH Sheikh Saif bin
Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior in order to develop i nnovative solution related to
MOI tasks for addressing challenges being faced by Emirati community. I nnovation Lab was launched in line with
directives of police leadership of MOI on the adoption of meaningful suggestions and their potential applicability
with participation of society members. This is to sustain and develop policing services provided by MOI.
Innovation Lab is based on active participation of the public through innovative ideas and suggestions on social
media channels of MOI in order to define challenges being faced by the society followed by the revision and selection of the innovative ideas to be analyzed and studies for addressing these challenges.
Lab idea activation started with launching hashtag # ___MOI innovation lab on social websites: (Instagram, Facebook, Twitter, YouTube and Google+) in order to invite the public for raising (matters needed
to be addressed through ((hashtag)) and SMSs on phone number 3344).
Innovation Lab workshops are meant to be a space for discussing suggestions of the public to reach innovative,
practical and realistic solutions. Since MOI launched (Innovation Lab) initiative, stakeholders made many suggestions, in particular, on (traffic accidents). After Innovation Lab sorted the contributions made by the public, traffic
collision was the most concern for participants, as it is the most serious challenge required to be addressed with
different possible ways, in particular, innovative solutions actively proposed by the public.
2015
1. MOI received (16) awards and accolades in the 3rd cycle of Mohammed bin Rashid Government Excellence
Award in the main category of distinguished federal
unit(ministries of more than 900 employees).
7. MOI, the General Secretariat of the Office of H.H Deputy Prime Minister and Minister of Interior, Abu Dhabi
Police GHQ, Sharjah Police G.H.Q were awarded (6) local and international accreditations:
Khalifa Award for Education in the categories of (Security Culture) and (Community Service) won by Al
Sharjah Police. Khalifa Award for Education in the
categories of (Sustainable Education, Rehabilitation
and Care) and (Community Service) won by Juvenile
Care Center at the Abu Dhabi Police. Khalifa Award
for Education in the categories of (Law Respect Culture) and (Supporting Organizations for Education)
won by Law Respect Culture Bureau.
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UAE
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UAE
2015
Success Story
62
2.
3.
2.
Initiative (8) for revising requirements of relicensing vehicles to ensure reduction of harmful emissions.
Initiative (9) for developing policies and instructions on dealing with chemical, biological, radiative, nuclear substances across the UAE.
All leaders and departments of MOI observe environmental performance indicators adopted in line with
action plans and legal obligations depending on work
place and activities of leader/ department to account
for special nature of local and federal requirements and
laws. The corrective procedures should be taken in the
cases of poor performances or non-compliance with legal requirements according to instructions of non-complaisance and corrective and preventive procedures
mentioned in the approved environment management
system.
2015
Technical
resources
methodology
MOI developed action plans for launching the initiatives mentioned in environment and green applications
strategy at the level of MOI. Depending on these action
plans and the previous performance, MOI developed
environmental objectives after making benchmarking
related to environment performance of police department with similar departments:
Sustainability Report
Financial
resources
management
methodology
Administrative processes
methodology
Risk
management
methodology
Relationship
management
with suppliers
methodology
Project
management
methodology
Property
management
methodology
Environment
and green
applications
methodology
In addition, MOI issued manuals and procedures, including but not limited to, the following:
Business
partnerships
manual
Water and
energy rationalization
procedures
Warehouses
handbook
Fuel
rationalization
procedures
Recycling
procedures
Transport
and workshops
procedures
manual
Moreover, developing a program for the adequate rehabilitation of all departments and leaders at MOI to acquire
the environmental management system certification (ISO 14001: 2004).
63
MOI
UAE
Sustainability Report
MOI
UAE
2015
2.
All activities and services were analyzed and negative or positive (environmental impacts) were defined.
Developing controlls and instructions for the reduction of negative impacts on environment and
sustaining positive impacts resulting in:
Establishing anti-pollution mechanisms resulted
from MOI activities.
Developing awareness-raising program for many
different employees of and customers of MOI in
order to maintain the environment , reduce the
pollution and adopt the green applications.
2.
64
2015
Annual Reduction Rate in Water, Electricity, Fuel and Paper Consumption of 2015
The Environment Section at MOI is assigned to supervise and follow-up environmental performance of
different departments and their activities to ensure
achieving approved objectives under the strategy and
according to the procedures and manuals developed
in accordance with environment management system
providing mechanisms that defines environment performance components to be assessed and measured
by different departments and leaderships of MOI. The
results of these measurements are periodically compared to applicable laws and regulations. In the case
of violation of allowable limits, the main reason of the
problem should be studied and the related corrective
procedures should be developed and circulated among
different locations/ activities that may encounter the
same problem. The analysis of environmental performance assessment results shall be used to define any
possible pollution trends or increase in pollutants percentage that may lead to exceed the allowable limits
in the future. In this case, the preventive procedures
should be taken for proactive coping.
MOI defined its priorities when dealing with environmental impacts resulted from its activities and actions
trough analysis and assessment of environmental impacts related to its activities and actions. The environmental impacts are divided into four categories as per
their severity and environmental impact level. Many
different departments and leadership that conducted
(the analysis of environmental impacts) analyzed the
environmental impacts of its different activities and actions and developed the controls of effectively reducing
and dealing with these impacts. MOI adopted a methodology of four levels/ priorities for addressing environmental impacts:
1. Eliminating the environmental impact, such as,
the use of e-communication and stop using papers.
2. Replacing the environmental impact: replacing
firefighting foam used in civil defense with environmentally friendly substances.
3. Controlling environmental impacts: rationalization of electricity and water consumption and activation of e-linking with federal entities.
4.
Sustainability Report
5.28%
5.00%
3.70%
4.00%
3.00%
2.84%
2%
2.00%
1.00%
1.63%
0.00%
2011
2012
2013
2014
2015
2.76%
2.50%
2.48%
2.30%
2.00%
2.00%
1.85%
1.50%
1.00%
0.50%
0.00%
2011
2012
2013
2014
2015
4.46%
5.00%
4.00%
3.18%
2.65%
3.00%
2.00%
2.00%
1.70%
1.00%
0.00%
2011
2012
2013
2014
2015
7.83%
7.00%
5.33%
6.00%
5.00%
4.00%
2.19%
3.00%
2.00%
2.00%
1.79%
1.00%
0.00%
2011
2012
2013
2014
2015
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MOI
UAE
Sustainability Report
MOI
UAE
2015
Sustainability Report
2015
As we consider the coming future is sustainable future, taking the necessary procedures represents the practical
activity of our commitment through (Project Management Office). We adopt many green applications in the facilities of MOI:
Using motion sensors to control the lighting system inside work place.
Replacing the existing buildings with environment-friendly building over the next five years
Employee satisfaction
level with MOI role in fostering environment preservation culture is 76%
Number of environmental
initiatives undertaken by
MOI is (102)
Community satisfaction
level with MOIs environmental role is 82%
2.
3.
4.
66
67
Customers
MOI
UAE
Sustainability Report
MOI
UAE
2015
7
9
70
Its civilized dealing with international events and its constant presence
at the forefront of teams of dealing
with foreign crises and emergencies.
4
Ministry Customers
1- Governmental sector
10
3- Customers.
4- Suppliers.
5- Partners.
Sustainability Report
2015
A Story of Success
71
MOI
UAE
Sustainability Report
MOI
UAE
2015
2015
27%
Administration
System
Certificate
The Ministry of Interior has launched (169) electronic services through its website, and (30) smart services through
mobile phones, as part of its actively pursued goal to mechanize all the provided services which amounted up-todate (342), in addition to the auto responder system services and interactive messaging system provided by communication companies. Also (a smart application center) in the ministry of interior is allocated to handle all the
electronic procedures related to the services and answer the people inquiries. A qualified team of UAE nationals is
working on that through the customer service department via modern applications suiting the modern zeitgeist in
terms of saving time and effort to customers, Promoting sustainable development in the UAE.
The Ministry developed a comprehensive strategy to execute the smart infrastructure, also launched the awards to
promote these applications and urged the innovators to innovate it to apply it and earmarked sums for the winners. (The ministry of interior award for smart applications) is the best example for that, whereas the ministry had
adopted the award to encourage the universities and students to provide innovative solutions in the field of smart
and portable phones applications, given the importance of providing governmental services all the time to meet
the needs of the customers and exceed their expectations. Because of the advanced features that applications may
provide and work within effective electronic frame.
The general directorate of electronic services and communications a group of projects, notably the integrated solutions project for the naturalization & residency sector services through the internet, and the archive project and the
e-mail for automatic corresponding in various ministries administrations and their organizational units. And as a
part of Keeping abreast of developments, the directorate is working on executing the project of re-engineering the
unified base system in the ministry of interior, and launching the website of ministry of interior, and the project of
services engineering and reduce the time of service provision, and the project of comprehensive quality management system, within the new organizational structure of the ministry of interior.
It should be noted that the customers can receive the smart services of the ministry of interior by accessing the
application of the ministry (UAE-MOI) through the electronic market working in the modern smart systems; therefore they click on the electronic links suitable for their smart phones in different market. For example the following
service links:
evelope
re/apps/d
to
/s
m
o
.c
GB
y.google
or&hl=en_
ri
te
https://pla
In
f+
o
+Ministry+
r?id=UAE
Links
Apple Store
Smart Services
https://itunes.apple.com/ae/app/uae-moi/
id768665731?mt=8
www.mic
rosoft.co
m/en-us
moi/9nb
/store/a
lggh08n
pps/uae
vk
https
://a
t/421 ppworld.b
5788
8/?co lackberry
.com
untry
/w
code
=US& ebstore/c
onten
lang=
en
berry
72
Black
As Known, these certificates provides the required direction of work sectors about how to execute works with
achieving the expectations of the ministry in the field of
excellence and work within the sustainability approach
that serves the environment, society and economy alike.
Windows phon
e
2015
73
Google Play
Customer Charter
Sustainability Report
MOI
UAE
Sustainability Report
MOI
UAE
2015
Sustainability Report
2015
A Success Story
The smart applications of the Ministry of Interior included many of services like machines and drivers licenses, and
other police services related to the judicial record, the evaluation of the security information and the criminal information. The following shape indentifies the applications issued by: the Naturalization & Residency, Civil Defense
Services, as example of all the above mentioned, and there are many other examples but this is sufficient as an
indicative model.
10:00
dnuS
o ,ya
Entry
for assistance service workers.
51 tcpermits
Civil Defense
Services
Awareness lectures.
Service cards and call (999).
Social media follow service
Interpolation certificate.
Vehicles and tanks
Locaters and service centers services.
Text messages via (5999)
Call Center Number (8005000)
The Ministry of Interior has taken advanced steps in spreading awareness among families in terms of child protection, an initiative that reflects the level of care enjoyed by all the children in the territory of the State. The Higher
Committee for Child Protection has contributed by an integrated system to provide the best levels of protection
for children from any potential danger to their physical and psychological life. The Committee worked towards the
provision of all means of necessary protection and awareness and their development effectively by working on the
establishment of the (Ministry of Interior Centre for Child Protection), the idea of which came as necessary response
to the modern requirements, as well as the significant technological development taking place in the world and
puting our children opposite a window that open on all risks. In this regard, the Ministry of Interior cooperated with
Local and Federal Authorities that deal with childrens rights, which contributed to the development of policies and
innovative plans. The Ministry has succeeded in cooperation with its partners in the formulation and follow-up of
phases of issuance of the Childrens Law, carrying out a media campaign and establishment of workshops in different places to inform of the law. The Ministry also succeeded in adding texts to the new Cyber Crimes Law, which
criminalizes all acts related to child pornography by tightened penalties. A fruitful aspect of cooperation is what the
Ministry, represented in the Ministry of Interior Centre for Child Protection conducted with the Child Affairs Department of the Ministry of Social Affairs in training (250) Kindergarten Supervisors in (375) Centres and Nurseries
in the State, and carrying out a training campaign for all public and private schools to raise awareness of protection
of children from abuse and neglect, in cooperation with the Abu Dhabi Education Council which contributed to the
consolidation of the concept of children protection and safety, having the right to hear and consult on the matters
that affect their lives, and going through the initiatives carried out by the Centre to build the capacity of partners
in child protection.
The Ministry of Interior launched also (HEMAYATI) to enhance the safety of children and secure the necessary
protection.
The Ministry of Interior launched also the Instant Messaging within the new application of the Ministry of Interior on smart phones (MOI UAE) in order to promote the effective communication frameworks with the
customers, and reply to their inquiries, and receive all their suggestions, comments and complaints related to
the electronic and smart services.
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The Ministry of Interior was interested to provide an electronic system pertaining to the General Directorate of Civil
Defense for documenting all the procedures of prevention and safety measures applicable at the Directorate, and
working to increase the productivity and minimize the errors resulting from the paperwork as much as possible.
The focus is made on that the system shall be built on the principle of electronic sequence of transactions as much
as possible, from the beginning of the procedure until its end, fully and up to the principle of E-Government and in
line with the principle of a Paperless Management.
The award had decided ten fields available for participation, and posted the rest of the details on the mentioned
website of the ministry:
Creativity in Modern
Technologies
Creativity in Economic
Security
Human Resources
Field
2
Award for innovative ideas
Customer Service
Field
Environmental Field
(Green Applications)
in Commu8 Creativity
nity Initiative Field
10
Creativity in
Traffic Field
Creativity in Judicial
Security Field
2015
The launching of this award is to embody the strategy of Ministry of Interior to stimulate the staff sectors in the
ministry and the private and governmental sectors for excellence and innovation, in addition to growing the positive sense of the people and encourage them to participate in making progress, services quality, and boosting the
cooperation links between the Policing institution and the society with its different segments and individuals.
Creativity in
Criminal Field
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2- Gaining the regional superiority through the award of GCC Electronic Government Conference And Exhibition, the category of the best electronic service (Integrative Government).
4. The Ministry of the Interior has worked to provide the best scientific, technical and practical training opportunities to the employees according to the latest scientific security theories and was keen to interact with the public
and gain their trust and cooperation, prompting everyone to participate in their turn with their active role in the
provision of the public security and safety.
3- Gaining the international superiority by winning the Stevie Award, the category of distinctive authority
(General Administration).
5. The Ministry has worked to provide electronic systems contributing to raise the culture of the public and their
service at the same time, such as the system of the procedures of prevention and safety.
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The relationship of the customers with the Ministry of Interior via social media
The Ministry of Interior has availed from the various social media (Twitter, Instagram, Facebook and BlackBerry
Channel) for being one of the fastest ways to spread the news, awareness and warning from some of rumors which
are circulating from unreliable resources. These means have witnessed a tremendous development due to the new
technologies such as smart devices, which shortened the distances and accelerated the access to all community
segments , because these tools have become available to use for the small ones before the grownups of both sexes
and worldwide, in order to spread the cultural awareness, and build communication bridges between people, with
each other on one hand, and between themselves and the officers in the various sectors on the other hand, therefore, a department has been established to deal with such sites namely the Center of Social Media at the Media
Security Department, which broadcasts to the customers the size and importance of the tasks and responsibilities
carried out by the Ministry of Interior. The Center Officers always give the priority for interaction with the public,
to respond to their enquiries as soon as possible around the clock seven days a week. The Ministrys sites have a
wide base of followers, and has become a vital bridge of communication between the public and the Ministry, and
contributed to the enhancement of the security and social awareness via various media materials, which met a great
demand and interaction from the various customers categories. In terms of social media, the number of the followers has increased via each of them in the following figure:
In line with the strategy of the Ministry of Interior, the Ministry has carried out a series of operations at the customer
service centers to increase the accessibility to the services they provide, these services have included the special
needs customers, those to whom the Ministry has paid a special attention by dedicating reception offices, corridors
for the special needs customers, in addition to many other services such as:
(611261) Twitters
(367) Followers
(682090) Users
The types of operating systems of the browsed devices of the website of the Ministry of Interior
Sessions
39,433 21.70%
Sessions
30,223 16.63%
Sessions
5,332
2.93%
Sessions
515
0.28%
Sessions
521
0.29%
Sessions
23
0.01%
78
Sessions
847
0.47%
Sessions
28
0.02%
Services to the
Special Needs
5
An active participation in
the annual forum of the
students of hearing disability, organized within
the 40th Arab Deaf Week,
which contained traffic
information and competitions and an awareness
traffic stage scene of which
was translated through the
sign language, which contributed in forming a traffic
knowledge for the disabled
students helping their integrate into the community,
and enabling them to independence by themselves
and to provide their safety
and to prevention from the
traffic accidents.
Launching the initiative of (Closer to You) to provide the management services to their applicants of
the elderly and special needs people category, at the
places of their presence.
Followers (52445)
The Ministry has launched an introductory initiative under Hachtag ( # Silvey Interior) on the social media in
order to introduce the various service departments at the Ministry of Interior, where the Center displays within
the (Hashtag) Silfy recorded videos completed in cooperation with the TV branch at the Department in order to
introduce the service departments and sectors of the Ministry of Interior which are directly related to the public,
knowing that the video period does not exceed 15 seconds.
Sessions
104,022 57.23%
Followers (218836)
The establishment of the Ministry of Interior Centers for Rehabilitation and Employment of Special Needs, to provide
vocational rehabilitation services to all
the researchers of employment in all the
Emirates of the State. Those centers were
able to accomplish outstanding achievements, through rehabilitating and empowering those able of them to work in
different institutions in order to integrate
the handicapped person in the community and the environment and making
him an element involved in the service
and development of the community
through the following:
Providing him with the basic educational skills such as reading and writing.
Training on the different professions
which he can carry out alone without
difficulty realizing for him an economic
gain and integration into the community.
Developing and encouraging the tendencies and hobbies o the handicapped
to occupy the free times and achieve
psychological and social compatibility.
Providing of health, psychological and
social care qualifying him to live a normal life within the community members.
Awareness of the parents and families
and training of the parents.
Enabling the handicapped person from
the social integration and improving his
self-confidence and gaining the community confidence in him.
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ed to help the customers and supporting them in completing the requirements of all their transactions. The
Smart Government Program of the Ministry of Interior
introduced a specialized information service enabling
to know the people sponsored by the sponsor and displaying their personal data as well.
The provision of this service comes from the Smart
Government Program of the Ministry of Interior in the
framework of the Ministry's commitment to implement smart government creative initiatives, which innovate outlook solutions to overcome the challenges,
and works to facilitate the life of customers and win
their satisfaction with the services, whereas this service allows the users, each separately, to rearrange the
services according to his personal interests and adding
them to the Favorites. The locals and residents have
been called to speed up the registration process within
the electronic smart services to avail from the leading
advantages provided by the Ministry via its smart services, knowing that the registration process in the application requires the inclusion of the identity card data
and own contact details (the mobile phone number),
which should be effective during the procedure of the
operations of registration in the application in order to
receive the activation code which is sent to the mobile
phone number registered in the system. Thereafter, the
contact is made to provide the services in an easy and
codified manner.
2015
Decrease of
the number
of injuries
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Decrease of
the number
of accidents
https://play.google.com/store/apps/developer?id =
UAE + Ministry + of + Interior & hl = en_GB
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Due to our attention to the happiness of customers, the experience has been generalized on all external offices of
the sector and other departments, to ensure the application of the concept at all organizational levels, the implementation of the concept in the sector include the launch of permanent happiness councils at the service centers
which form an institutional platform for direct communication between the officials and customers, to identify the
expectations of customers and how to maximize and sustain their happiness, as the best international practices
have been studied in the field of implementing the concept of customers happiness in each of Singapore, Canada
and Scandinavian countries.
The Ministry of Interior was keen to serve the entire community segment with advanced
technologies for the customer service through the following:
The interest in the rational leadership is being increasing to adopt the concept of happiness of the employees
and customers, which is shown through the launch of the national agenda of the Emirates Vision in 2021 and also
through the following:
1
2
3
4
82
9
10
Allocating the Toll free Number (8005000) to receive the inquires within
working hours
11
12
Strategic Link
Launching by His Highness the UAE Vice President - Prime Minister - and Ruler of Dubai
the Happiness Index of the human capital, which is measured directly by the Office of
the Prime Minister.
The Programme of Sheikh Mohammed bin Rashid Government for the Government Performance Excellence 2015.
Allocating an Award within The Programme of Sheikh Mohammed bin Rashid Government for the Government Performance Excellence entitled The Happiest Work Environment.
The creation of a central department for the customers happiness in the sector of naturalization and residency.
2015
The Ministry has also the introduced a central department in the sector of naturalization, residency and outlets,
which undertakes the responsibility of expanding and sustaining the happiness of the customers of the sector; in
response to the recommendations of the committee of the Service Center Departments, emerging from the second
meeting of the Council of Sector Development, which was held under the chairmanship of His Highness the Minister of the Interior in person. Therefore, the Sector of Naturalization, Residency and Outlets studied and created a
department for the customers happiness embodying the directives of the Supreme Command to move from the
traditional concept of customer service to the spaciousness of modern concepts namely making them happy, offering services exceeding expectations, and contribute to building a rich experience and close relationships founded
on the trust and communication between the sector and the public of customers.
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Interactive call system at ( # 152) and Kiosk machines, mobile phones with
various platforms and the website of Ministry of Interior www.moi.gov.ae
Improving the time for completing the applications, complaints and
inquiries of customers
Improving the access to information related to services offers
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14
15
16
The Ministry will continue with the involvement of customers in its efforts aiming
at the continuous improvement of services.
Because the happiness comes only through excellence of the service, two centers of the customer service have obtained the classification of 5-star, namely:
1. The Center of Traffic Services and Licensing in Fujairah.
2. The Center of Vehicles and Drivers Licensing Services in Abu Dhabi.
The Ministry seeks to increase the upcoming improvement opportunities in line with the Governments directives
to reach the level of seven-star for all service centers.
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followed in 2015. However, the reason of decrease of the average of the satisfaction is attributed to the discrepancy
in the mechanism in coding the responses of the questionnaire paragraph, as in the previous years, the Scale Quintet is converted onto a triple measure through merger (I do not strongly agree) and (I do not agree) by giving them
1 mark and the neutral remained mark 3 and I strongly agree and I agree by giving them the mark 5. However,
in the following year, the variables were coded from 1 5 which means the existence of a decline in the satisfaction
average as a result of the mechanism of dealing with the data and not because of the decrease of satisfaction.
93.2%
89.6%
52.9%
46.1%
50.6%
2015
2014
Knowing that the direct question of the general satisfaction on the service provided by the Ministry of Interior recorded a percentage of 70.5% with the mechanism of PTM approved in 2015.
Satisfaction on the innovation in the services provided by the Ministry of Interior
88.7%
88.7%
46.1%
46.1%
2015
General Satisfaction
35.7%
The direct question on the satisfaction with the creativity in the services provided by the Ministry of Interior recorded a decline by 9.2% (compared to the last year, , as the arithmetic average on the satisfaction with the creativity
in the services provided by the Ministry of Interior realized a percentage of 77.3%, and the full satisfaction also recorded an increase by the percentage of 19.2% compared to the last year, as per the technic of Top 2 Boxes followed
in 2014. Knowing that the satisfaction with the creativity in the services provided by the Ministry of Interior recorded a percentage of 82.8 % in PTM mechanism followed in 2015. However, the reason of decrease of the average
of the satisfaction is attributed to the discrepancy in the mechanism in coding the responses of the questionnaire
paragraph, as in the previous years, the Scale Quintet is converted onto a triple measure through merger (I do not
strongly agree) and (I do not agree) by giving them 1 mark and the neutral remained mark 3 and I strongly agree
and I agree by giving them the mark 5. However, in the following year, the variables were coded from 5 1 which
means the existence of a decline in the satisfaction average as a result of the mechanism of dealing with the data and
not because of the decrease of satisfaction.
2014
Complete Satisfaction
86.5%
77.3%
56.3%
46.1%
37.1%
Confidence and approval of the customers on the services provided by the Ministry of Interior
The direct question on the confidence and the approval of the customers on the services provided by the Ministry
of Interior recorded a decline by 3.6% compared to the last year, as the arithmetic average on the confidence and the
approval of the customers on the services provided by the Ministry of Interior realized a percentage of 89.6%, and
the complete satisfaction also recorded an increase by the percentage of 0.3% compared to the last year, as the technic of Top 2 Boxes followed in 2014. Knowing that the direct question on the confidence and the approval of the
customers on the services provided by the Ministry of Interior recorded a percentage of 75.1% in PTM mechanism
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The Ministry of the Interior made a survey aiming to measure the satisfaction of partners on the Ministry. The survey has been implemented on a sample of the partners of the Ministry whose number is 300 partners. The data were
collected through a personal interview, by using a form aiming to measure the extent of satisfaction of the partners
on the efficiency of this partnership and the Ministrys performance. The results are as follows:
The percentage of the partners satisfaction on the performance of the Ministry of Interior was 95.5%.
89.2% of the partners recorded their satisfaction on the efficiency of the partnership with the Ministry of Interior in general.
The general satisfaction on the evaluation of the performance of the Ministry of Interior in the partnership
witnessed a satisfaction percentage of 94.4% (increase of 11.7 percent point of 2014).
87.3% of the partners recorded their satisfaction on the axis of innovation and creativity in the Ministry of
Interior.
The satisfaction on the transparency in implementing the partnership reached 87.7% .
80.2% expressed their satisfaction generally on knowledge management in MOI.
90.7% of the partners recorded their satisfaction on the performance of the employees at the Ministry in 2015.
The general satisfaction on the completion of transactions witnessed a percentage of 89.6%.
The partners have also expressed a satisfaction percentage of 87.7% on using by the Ministry of Interior the
technology and e-services provided to the partner which is a new axis added in 2015.
The general satisfaction Chi-square test did not record any moral differences in the all the axes between the
results of both 2014 and 2015 except the axis of the partnership performance.
The Ministry of Interior made a survey aiming at measuring the suppliers satisfaction on the Ministry implemented
on a sample of suppliers whose number is 145 suppliers dealing with the Ministry of Interior in 2015m and the response percentage was 100.0% and the results are as follows::
The ration of the suppliers satisfaction in general on the Ministry of Interior was 92.9% in 2015.
86.5% of the suppliers expressed their satisfaction (satisfaction on the tools of communication used between
the Ministry of and the suppliers.)
96.8% of the suppliers expressed their satisfaction on the procedures of welcoming the suppliers.
90.5% of the suppliers expressed their satisfaction on the procedures and transactions applicable at the Ministry of Interior.
The satisfaction on the transparency in the transactions of the Ministry with the suppliers reached 91.3%.
89.7% of the suppliers recorded their satisfaction on knowledge exchange by the Ministry.
90.5% expressed their conviction with the excellence of the Ministry of Interior with the innovation and creativity in its dealing with the suppliers.
Table indicating the general percentage of the suppliers satisfaction on the Ministry of Interior
Table indicating the general percentage of the partners satisfaction on the Ministry of Interior
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Our Employees
The Ministry developed work systems and policies covering the different aspects of management of employment,
professional development, transfer and training processes. For this purpose, the Ministry:
The Ministry of Interior has men and women, accounting for 30.5% of the total employees in the federal authorities
amounting to employees working full time because there is no part time employment. The Ministry is one of the
largest places employing and attracting qualified human elements in the region. The Ministry provides several positions requiring experience and knowledge in all fields. So, it has the most efficient cadres for the skills they have. To
ensure the Ministry s sustainability, the Ministry observes the necessary procedures to control the retirement rates
of experienced employees to replace the retired employees with new employees with the same level of skill and
training to replace their predecessors to continue and proceed from where their predecessors end.
The Ministry identified the indicators of performance expected from its staff of different categories. In the job
description cards, it indicates the employees commitment to conserve the environment, adapting procedures of
minimizing pollution and meet the requirements of environmental policy approved by the Ministry in addition to
directions and instructions to minimize pollution, conserve recourses and abide by the green applications distributed at the different sites of the Ministry.
Since The Ministry believes that its success depends on the human resource efficiency which is an essential pillar
in all institutions and organizations. So, the Ministry seeks the best qualified human elements, train, develop and
stimulate them and provide a suitable working atmosphere to enhance performance and productivity efficiently
and effectively according to the Ministry top leaders vision and directions. The Ministry also aspires to develop
its staff to be active employees and provide favorable and positive working environment to satisfy its employees
as part of the Ministry overall system and encourage them to perform their job efficiently and effectively. At the
same time, the Ministry developed and applied programs for its employees to acquire the necessary skills for active
participation, expressing their opinions and receiving remunerations through the excellent performance programs.
The Ministry of Interior always seeks to understand its employees requirements and expectations and responds to
them. This include welfare, rewarding, development, job security, satisfaction and positive working environment.
The main pillars of the Ministrys methodology to manage human resources include:
1- Military staff
They include the whole (19) military ranks Policeman, first policeman, corporal,
sergeant, staff sergeant, sergeant major, senior warrant officer, second lieutenant,
lieutenant, captain, major, lieutenant general, colonel, brigadier, major general,
lieutenant general, general and field marshal.
2- Civilian staff
They include (17) grades from 14 to 1 in addition to the special grade, assistant
undersecretary and undersecretary.
The staff of Ministry of interior enjoys respect at all levels, local, Arab and international, for their great achievements
in the security field.
General statistics
The confidentiality of details was taken into consideration upon giving this statistic, the total numbers of employees
were given without mentioning the areas. Overall numbers were calculated according to the total percent of the
employees which amounts to (30.5%) compared with employees of the government of the United Arab Emirates.
Percentage of
employees 2015
Percentage of
Fresh appointments 2015
Enhancing
Emiratisation
Employee's
entitlements
90
Male
Female
Total
27.8 %
2.2 %
305 %
National
Expatriate
Total
2.4 %
0.05 %
2.9 %
National
Expatriate
Total
1.5 %
0.97 %
2.47 %
Employee's
Happiness
Training and
development
Employee's
Health and
Safety
Percentage of
Service retirement cases 2015
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Employees entitlements
We, in the Ministry of interior as a professional workplace, consider how to reward employees optimally.
So, the Ministry reviews performance assessments and
other employees related matters to ensure that employees are rewarded fairly. For this purpose, the Ministry facilitates and meets their necessary needs and
provides a large set of remunerations and entitlements
including variety of leaves, allowance, increments, housing and medical insurance to create pleasant a positive
working environment.
Employees care
The Ministry of Interior seeks to protect its employees health and safety by setting policies applied by
the Ministry and its employees themselves. Employees should comply with the environmental policies,
controls and principles passed by the competent authorities. Any breach of these policies may be associated with disciplinary actions.
Every employee shall perform his or her duties in a way ensuring his safety and the safety of others.
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Remote area allowance: This allowance is paid to employees working 150 Km away from their residence address and employees who work in islands, marine platforms and fields.
Risk allowance: This allowance is paid for jobs which
employees are exposed to risk.
Labor conditions bonus: This bonus is paid monthly
to employee in jobs requiring great human efforts and
those who work in the field of scientific research.
Compassionate (special) allowance: Paid to employees in the Emirate of Abu Dhabi.
Social allowance: Paid to male and female employees.
Living allowance: paid to employees working in shifts
and subject to military exercises.
Detectives allowance: Paid to employees commissioned with investigation works and collecting evidences (field).
No wages Differentiation between males and females, wages are equal and are paid based on the
Military rank.
The following allowances and bonuses are paid to military police and security personnel in accordance with
the Ministerial Decree No. 447 of 2008:
Professional bonus
Professional bonus is paid to noncommissioned officers
and employees working in the capital and its suburbs
according to the profession title and bonus payment
conditions and controls provided that the employee
works in the field of profession he or she is classified
therein. 50% of this bonus is paid to employees in the
other emirates and regions of the country as follows:
Group
First
Second
Third
Fourth
1600
1400
1200
1000
1200
1000
800
600
1100
900
700
500
Leaves
To provide all forms of support for employees to take
the leaves they need, we classified leaves as follows:
Annual leave, sick leave, hajj leave, study leave, hajj
companion leave, maternity leave, custody leave, Eidda
(waiting period before a woman remarries after divorce
or death of the husband). The Ministry of Interior staff
benefited in 2015 of the leave system for their comfort.
Relaxation or doing favorite activity during leave ensures the employees return back to work with activity
and vitality and thus production improves. It also supports balance between the employees practical and
personal life so that the employee can perform his job
optimally. 92.7% employee receives their leave in that
year.
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Leave types
Leave type
(Fazaa e-Project)
Employees entitled
60 days
45 days
Sick leave
1- One year with full salary + 2 further years with half pay.
2- If less than 15 days, leave must be approved by medical
service.
3- If more than one day, it must be approved by medical
committee.
Hajj leave
Muslim civilians
Annual leave
Company leave
Maternity leave
45 days
Custodianship leave
15 days
Lieutenant General, H.H Shaikh Saif Bin Zayed Al Nahyan, the Vice Prime Minister and Minister of Interior launched
the website of Fazaa project
Action
type
Action title
No. of days
Action
type
Action title
No. of days
Annual leave
458458
22
Examination leave
15256
56805
100
10392
102
Official duty
1110
Study leave
9909
103
Sporting leave
725
Hajj leave
2566
104
Course leave
Maternity leave
3165
105
Graduation leave
94
135
106
Incentive leave
282
10
Study leave
2346
107
Rotation leave
30
11
Unpaid leave
107
110
Custodianship leave
866
13
9159
111
Paternity leave
36
Death leave
121
113
114
25714
Total
635236
Grand Total
1907727
15
19
37430
20
520
94
attracting the efficient employees from different disciplines. To help employees, the project provides the
interactive website www.fazaa.ae. That enables the employees to know its objectives and privileges including a
number of services.
There are platinum, gold and silver memberships in Fazaa initiative including many privileges such as:
1- Insurance against personal accident leading to
death or permanent total or partial disability during or outside working hours.
2- Professional labor services.
3- Lease to own vehicles program.
4- Medical services.
5- Several discounts and offers.
6- Place service.
7- Facilitated good loan of 100,000 AED at zero interest.
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Story of success
Because security and stability are an integral part and essential necessity to make progress and comprehensive
development in the country, the Ministry followed a new method based on scientific rules and methodology to
develop the human and material abilities of the Ministry to keep up with the comprehensive renaissance witnessed
by the country in different fields. The development and change movement to achieve excellence and leadership was
included in the essential values of the Ministry strategy as a strategic goal by investing our human resources and
encouraging innovation.
To support this, the Minister of Interior passed the resolution no. 37 of 2008 to establish the organizational
structure of the Ministry of interior. A new organizational unit was created to be concerned with leadership
and innovation in the name of Leaders Development
and Innovators Care Center to set policies for developing and stimulating innovative and creative thinking
among the Ministrys employees and preparing the second row leaders to lead in the future in the Ministry of
Interior.
Periodic training.
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Launching programs to improve the Ministry trainees skills and knowledge in two types:
Officers, noncommissioned officers and personnel: The
Ministry identifies its training requirements by determining the training programs required by the leaders
to their employees and developing the annual training
plan based on these requirements. The training plan includes:
2- Specialized skills such as criminal search and investigation.
3- Skills and courses required for military promotion
such as the first, middle and top leadership courses.
Moreover, the Ministry supports continuous learning
process by the following mechanisms:
1- Cognitive exchange.
2- E-club.
3- Reference comparison.
4- Scholarship systems of which 58 employees benefited.
5- Visiting institutions inside and outside the country
such as Germany to recognize the training potentials.
6- Participate in seminars and conferences such as the
international management processes development
conference.
To develop its employees abilities, the Ministry made
several achievements at the training level and established specialized units for training and attracted 108
internal trainers (instructors) to give annual courses.
Moreover, the Ministry executed a system for manpow-
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Training Hours Average according to the job degree for the year 2015
Average of Training Hours for the Year 2015
Trainees Percent
First Quarter
Second Quarter
Third Quarter
Fourth Quarter
Commanding Category
195
195
67
145
Supervising category
738
739
238
722
Executive category
2697
2707
1077
1642
Specialized category
279
279
114
221
Total
3909
3920
1496
2730
4226 / 15088 = 28 %
12055/15088 = 79.9 %
2013
413912
Confidential
2014
677050
Confidential
2015
674457
Confidential
Year
Job Development
Since its first day, Ministry of interior has sought to reinforce its work force, employ skilled persons who can participate in its success as a leading governmental organization, through commitment with supporting the employees
development on the professional and personal level. Due to the importance such commitments constitutes on the
level of development of the higher commanding competencies for employees of Ministry of Interior, and development of their administrative abilities, reinforcement of their job skills such that they should meet the Ministrys
objectives and strategic plans, it was a must to qualify the national cadres, discover and develop the abilities of the
distinguished officers, empower them, prepare second line commanders, in a manner that ensures sustainability of
the march of excellence and innovation, according to organizational system that ensures adoption of creation and
innovative ideas, provision of all potentialities and needs required for driving employees towards excellence in a way
that is useful to the society.
Due to the importance of job development, which comes as embodiment of the police command vision of development in the fields of police and security work, especially for the assignments, responsibilities, procedures and
policies, the Ministry has celebrated the graduation of the course of (Change and Development Management) on
first of October 2015, which is one of the specialized courses in the modern administrative field, it was held to coup
up with the accelerating changes, follow the new administrative concepts in which (20) officers and personnel of
different departments within the Ministry were involved. Moreover, the course concentrated on reinforcement of
the group of skills which assists on creation, innovation, and development as Ministry of Interior has taken ling pace
in the field of innovation, and development creation in a way that serves work.
fying human cadres, advancing job skills, elevating the level of the cultural competency of their human resources,
linking them with the job course in the form which leads to positive change and making a specific move which
reinforces the march of development, and drives the police work towards better future; identifying the pivots of
change, its axes and requirements leads to satisfying the requirements of administrative excellence, further change
in work techniques and tools necessitate us change personnel behavior, develop their performance, promote their
skills, ideas and their self-abilities so that they can accommodate with new work circumstances..
Further, the Ministry encourages employees on participation in internal excellence awards which participates in employees understanding their role and the level of their participation in realizing continual success, on the job level,
for them and the Ministry. The level of employees understanding of their role in realizing success for the Ministry
is measured through evaluation of employees performance, level of their satisfaction with their role in realizing
strategy.
Awards obtained by job cadres of Ministry of Interior
Development aims at reinforcement of excellence and participates in strategic plans realizing their targets, such as
reinforcement of productivity, improvement of the level of the services rendered, work according to team spirit, reduction of cost, and fast accomplishment, therefore Ministry of Interior always organize courses which aim at quali-
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Story of Success
This award is inclusive of contents with the aim of giving a push to the innovation march with integral performance through its three categories, which participate
in sustainable organizational performance development towards quality and excellence, thus spreading
the positive effects of change and development result-
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2015
Improvement percent in the number of participations in different awards reached (12%) from the
award second session
In harmony with the Ministry of Interiors vision represented in acting effectively to realize the Ministrys
strategic objectives, and couping up with the Ministrys
aspirations to advance the job performance of its employees through motivating and encouraging them to
compete in providing the best services based on the
highest international practices, the Lieutenant General
HH Sheikh Saif Bin Zayed Al-Nahayan Deputy Prime
Minister and Minister of Interior (The excellence award
of HH Minister of Interior) in a step that aims at embodiment of the higher police commands attention to the
importance of distinction and excellence, motivating
the employees keeping the accomplishments realized
in the course of safety and security, and realizing the
aspiration through the Ministry strategic vision which is
focused on work effectively in order for the United Arab
Emirates to be one of the best world countries as to security and safety, through activating the organizational
frame and approach for governance and continuance
motivation, which enabled Ministry of Interior to occupy the peak of excellence on the level of the country,
even on the world level in the reports of the International Competitiveness in obtaining awards.
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The award developed a fertile environment for training, and promoting the skills and abilities of award
evaluators, as the percent of increase in the number
of the Ministry evaluators participating in the evaluation reached (69%)from the award second session
The award participated in preparing the Ministry for
participating in local and international excellence
awards, as the percent of the awards obtained by
the Ministry in the Mohammed Bin Rashid Government Excellence Award from (50%) on the year 2012
to (72.2%) on the year 2014 with the total of (16)
awards out of (22) awards. Number of the awards
the Ministry obtained internationally rose from (5)
awards on 2013 to (15) awards on 2014. During the
year 2015 the Ministry obtained (11) international
awards, it is expected for the Ministry to obtain on
2016, several local awards which are distributed every other year.
Furthermore, every year the work team supervising the
award in the Ministry, after the end of every session,
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Excellence Awards:
1- Distinguished Department Award
2- Distinguished Security Area Award
3-Award of the Best Section in Security Field
4- Award of the Excelled Comprehensive Police Center
5- Security Award of Ports (land/maritime/air)
6- Crime Scene Award
7-Strategic Development Award
8- Award of the Best Section in Measuring Productivity
9- Award of the Best Clients Service Center
10-Partnership Management Award
11- Human Resources Satisfaction Award
Job Awards:
1-Award of Best Officer in the Commanding Field
2- Award of Best Officer in the Supervising Field
3- Award of Best Officers in the Technical/Technological/Engineering Fields
4- Award of Best Officer in Specialty Field
5- Award of Best Officer in the Field Domain
6- Award of Best Officer in the Administrative Field
7-Award of Best Noncommissioned Officer and Personnel in the Technical/Technological/Engineering
Fields
8- Award of Best Noncommissioned Officer and Personnel in Specialty Field
9- Award of Best Noncommissioned Officer and Personnel in the Field Domain
10- Award of Best Noncommissioned Officer and Personnel in the Administrative Field
15-Award of the Best Experiment in the Field of Reforming and Rehabilitation of Prisoners/Juveniles
Total
Employees
Year
confidential
2012
confidential
2013
11
confidential
2014
30%
2015
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Reinforcing Emiratisation
Ministry of Interior managed through job development programs, societal police project, participation in employment exhibitions in attracting and employment of big number of national cadres from both sexes, of university
graduates and general secondary school students, gave them the opportunity to become within its cadres for including Emiratisation with police sectors on the local and federal levels. In harmony with the national sound trends
towards sustainable knowledge economy led by national cadres, the Ministry formed a specific national cadre
which took on their shoulder the management of the country organization efficiently, where citizen formed the
basic element in development and advancement of work system . The Ministry has worked on setting the plans and
programs needed for giving a push to Emiratisation in all departments, with the aim of creating opportunities for
specific localization, and reducing relying on foreign workers within the Ministry cadres.
The Ministry of Interior has conducted an opinion survey to evaluate the job satisfaction of the employees at the
Ministry. The survey targeted the employees community at the Ministry from both genders in all Emirates of the
State; including all job levels as well as all departments and nationalities. It has been taken into account when
selecting the sample of employees satisfaction that such sample would be selected on random basis, and would
represent the various job categories (the Leading and supervisory positions, and the executive position and the specialized and technical positions). The survey was also intended to represent the various sectors (the Police Leaders
and the Assistant Undersecretary and the Department of Naturalization and Residency Dubai, and the Outlets
and the Traffic & Licensing Sector and the Civil Defense, and the Penal & Correctional Installations) given that the
number of the targeted sample was (3258) individuals, and the number of the achieved sample was (3199), i.e., the
response ratio was (98.2 %)
Citizens
Total
Percentage
84.7 %
88.1%
96.18 %
3.5 %
3.5 %
100 %
14.2 %
14.2 %
100 %
The General Job Satisfaction Rate for the employees at the Ministry of Interior for the year 2015 has reached (71.4%)
with a drop of (7.8) percentage points vis--vis the year 2014 where the Satisfaction Rate has reached 79.2 % with
the mechanism of (Top Two Boxes), where the General Job Satisfaction Rate for the employees at the Ministry of
Interior for the year 2014 has reached (85.7 %).
The justification for such drop is that we have used the highest two rates in the Measuring Process as directed,
which resulted in reducing the Rate of Satisfaction.
The students and delegates were connected with Emiratisation plan which aims at breeding new generation of Emirates academically and professionally qualified by targeting specialized jobs:
The Employees
Medicine and medical sciences Engineering sciences Fields of energy Environmental sciences
This is performed through delegating Ministry of Interiors employees to universities and faculties inside and outside
the country for study, according to Emiratisation needs then redistributing the employee to the organizational units
targeted with Emiratisation. This way, the Ministry managed to support its strategy in investing future man power.
Statistic about Educational Scholarships submitted by Educational Institutions to the Ministry Employees
Educational institutions scholarships/Body
Their number
Finished
Study is on
The Ministry has also applied the vocational and job advance program for citizens through military promotion programs, and specialized qualification programs, and qualifying commanders and second line commanders in a way
that reinforces Emiratisation percentage in the Ministry.
(Top 2 boxes)
79.2%
91.3%
92.1%
2013
2012
85.7%
89.7%
88.7%
2011
2010
71.4 %
2015
2014
(Emiratisation bag) was also released within Abu Dhabi police programs, which is a training program assigned for recent graduates which was placed for the civil and military tiers with the aim of increasing awareness of new employees of the basic axes in Abu Dhabi police such as: organizational structure, servant duties and rights, police behavior
and morals rules approved for Ministry of Interior employees, and the methods and initiatives in Abu Dhabi Police.
As regard the reason for the decrease of the average Satisfaction Rate in some axes, that is attributed to the disparity
in the mechanism of encoding the responses at the time of the Opinion Survey, as the quintet scale was converted
into a tripartite one over the previous years through combining I totally disagree and I do not agree, and giving
them the degree (1), and the neutral the degree (3) and I totally agree and I agree| were given the degree (5).
The infinite support Ministry of Interior gave to Emiratisation file positively affected Emiratisation , and encouragement of departments on adopting job replacement process, through disseminating spirit of competitiveness with
organizational units to seek Emiratisation of their human cadres in the sake of pushing Emiratisation and replacement, deepening Emiratisation culture for commanding category, finding more jobs for citizens therein, to realize
the national objectives which accord with the Ministry policies to meet the requirements of employment market
for national man power.
However, in the following year, the variables were encoded (from 5 to 1) which means the existence of a drop in the
average satisfaction rate, as a consequence of the mechanism of dealing with the data, rather than the decrease of
satisfaction.
The Ministry has sought to support the countrys efforts to increase the percent of citizens working in police corps
and train them in embodiment of the economic and social reality, and develop the training programs provided for
them and consolidate their educational and scientific experts alike.
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5. Launching the Minister of Interiors Award for Excellence, including the Award of Social Responsibility
so as to motivate the target groups.
6. Encouraging the involved to participate in national
and international competitions.
7. Using the various channels of communication to
identify the needs and requirements of those who
are involved in the initiatives of social responsibility,
such as
Official correspondences;
Social Responsibility
Part of our duties, our social role and the nature of environment where we do our job, we constitute an essential cornerstone of the Emeriti society. Therefore,
we have our own contribution in protecting and developing our society as per the regulatory legislations.
The great development we achieved at work has been
reflected on the development of our society leading to
adopting lots of national, social, economic and environmental initiatives in which we effectively participate.
This has been reflected in several fields such as
1. Disseminating and promoting the concept of social
responsibility among our employees and partners
by highlighting the successful experiences applied in
the state and region using ISO 26000 as a criterion
for success.
2. We took into consideration the expectations of the
beneficiaries as well as our responsibility for making
the right decisions to achieve sustainable achievement.
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4. Producing real social initiatives which are responsible, sustainable and documented.
Polls;
4. Participating in the weddings and other social activities of its employees so as to embody the spirit of
giving.
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Social Police
We enhanced (the Social Police) to cover
all suburbs and communities to effectively
replace the traditional police system and
create safe residential quarters, spreading
social awareness and gathering the police
members with the civilians for one goal
through the activation of peoples role in
the prevention of crimes, and to achieve
one mutual goal; developing the social behavior and individual responsibility.
Believing in the importance of effective communication with our society, the ministry launched (the Ministry of
Interiors Village) in all the Emirates of the State to allow a large number of people to make use of its various activities. This initiative is considered as the first of its kind in the world, as a security institution introduces all its activities
and services to people where they often exist, such as gardens, parks and entertainment places. These programs and
activities are various and renewable so as to enhance communication and interaction between the police members
and people. All the parts of the village indeed witnessed a large number of visitors where they were able to practice
their social activities easily and comfortably.
And every time the village is open for visitors, the organizing committee cares to explore the views of people about
the ministrys services such as the emergency call numbers, the electronic website of the ministry as well as their
opinions about the positive and negative sides in the village so as to avoid the negative ones in the future.
Furthermore, an electronic website for the village has been launched within the electronic website of the ministry so
that the visitors can easily identify the services and programs available there. The link is given below.
https://www.moi.gov.ae/moivillage/index.html
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HH Sheikh Saif bin Zayed - Minister of Interior- taking a photo selfe with a group of students
The Ministry of Interior launched a national initiative organized by Khalifa Programme (to enable students) under
the title (express your love to the UAE) which aimed to show love and appreciation to the leadership and people of
the United Arab Emirates. This initiative came as a new vision which aimed to deepen the effective communication
among the various parts of the Emeriti society, citizens and residents, providing the opportunity for everybody to
express their real love and loyalty to the UAE and its wise leadership which labors to achieve happiness and welfare
for people. The initiative also aims to enable people to express their love on their own way and document it and
publish it, opening all channels of communication with the community and the various institutions of the state. Another objective is to familiarize people with the humanitarian and developmental roles of the UAE on the regional
international levels. All the audio and visual speeches given by citizens, residents and tourists to express their love
to the country and its leadership are documented and kept as a national reference which reflects gratitude towards
the UAE. The initiative includes a variety of activities such as organizing a poetry forum to the non-native speakers,
and another forum for the Arab residents. A sports day is also organized, and a mass social activity to express love
to the UAE through painting. Furthermore, the oldest residents of doctors, engineers and others are appreciated.
Appreciation awards of all types are offered to distinguished participants including citizens and residents.
2015
Communication with the various parts of the community has a unique priority at the Ministry of Interior.
Accordingly, the ministry established the M.I. Councils
which are held during Ramadan to provide opportunities discussing all types of topics creating social momentum at the level of the state and other participants. Attending these councils represents an important source
for designing the developmental policies of the ministry.
The ministry provided the opportunity for everybody
to participate in these councils, men and women. The
councils reflected the cooperation and communication
with the ministry to face challenges and other social
phenomena through the recommendations raised in
such councils so as to enhance the quality of services,
and establish a secured community.
These Ramadan councils played essential roles, such as
1. Constant communication between service provider
and recipients
2. Informing people about the ministry services with
high transparency
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Story of Success
Believing in the importance of social partnership, and the role of people in achieving the strategic goals of the civil
defense which leads in the end to the benefit of the country, the General Administration of Civil Defense signed
agreements and partnerships with municipality, tourism authority, Abu Dhabi Education Council, and others. These
agreements and partnerships included obligation to apply all procedures and conditions in the buildings and facilities.
We also organized campaigns through media, social network, press and publications, and documentary films so as
to establish prevention awareness among people. We also visited all schools in Abu Dhabi as we believe that the
new generations need to understand the correct safety procedures and be aware of the dangers surrounding them.
Besides, many exhibits were organized in the malls and shopping centers so as to reach most people using all possible capabilities to convey the correct information through well-trained teams.
As a result of our concern to protect souls and properties, we developed our performance at the various sites of
work through the application of prevention procedures which aim to creating safe environment for work.
On the other hand, the Civil Defense coordinated with the police and other public and private institutions to lead
exercises of simulated evacuation to raise team work efficiency and rehabilitate those who work on the civil defense
procedures.
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2015
In the field of enhancing cooperation with people, the civil defense in Abu Dhabi participated in the national campaign of visiting families at home. 4000 families were visited (85000 people), educating them against the risks of fire
and how to use extinguishers to fight fire.
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relationship with the media. It also works on reinforcing the government communication to support
decision making, designing policies, and contributing in achieving success.
The Security Media Department has won local and international awards for achieving the goals and strategies
of the Ministry of Interior, such as
The award of Sheikh Muhammad Bin Rashid for the Government Excellence, Federal Category,
in the field of Government Communication, first, second, and third sessions respectively.
Voluntary Work
The Ministry of Interior believes that the voluntary
work is a sustainable work for our society. It works on
attracting, training and motivating people as volunteers
to participate in disseminating security awareness, and
giving proper services to individuals and institutions ensuring contribution in achieving the strategic objectives
through
2. Making use of the experiences and skills of the volunteers to serve their community
3. Investing the hidden energy of the youth to reinforce voluntary work
4. Developing the spirit of participation among people
enhancing the principle of citizenship
2015
The Award of the Minister of Interior for Excellence, second and third sessions in the
field of Government Communications, the years 2013 and 2015
The best interactive platform, the category of ministries websites, and thanks to the
UAE in Egypt.
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Table showing the number of volunteers and the number of volunteer hours for 2015
All statistics and numbers indicates that the Security Media has accomplished 76017 tasks in the field of media during 2015. They covered materials
on press, TV, radio, publications, internet, adverts, social network, photography, translation, documentation and archive, security media periodicals and
various campaigns.
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Years
No. of Volunteers
No. of Activities
2011
16
253
13
2012
18
407.5
33
2013
28
398
49
2014
143
1882
49
2015
171
2288
20
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Some of the most important standards for voluntary work are the skills that a volunteer should have so that he
could do his work effectively and properly. In addition, the volunteer should have good idea about the police job
and their positive role in the society. Finally, a volunteer should be enthusiastic to do his voluntary work.
H.H. Lt. General Saif Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, attended the signing of a
memorandum of understanding between the Emirates Association for Strategic Planning and Emirates Association
for Volunteering on the sidelines of the third annual conference for the Emirates Association for Strategic Planning,
2015 so as to reinforce mutual work between the two associations. According to the memorandum, the two associations work on enhancing partnership and cooperation in the field of social responsibility, making use of human
and material capabilities. The memorandum emphasizes cooperation between both parties in different fields such
as providing volunteers to participate in the various activities performed by the two associations. It also focuses on
providing consultancy about strategic planning and effective partnership.
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Human rights
UAE adopted the following four of nine essential conventions concerned with the human rights and issued
by the United Nations:
Convention No.
Convention Subject
Convention 1 of 1919
Convention 29 of 1930
Forcible work
Convention 81 of 1947
Work inspection
Convention 89 of 1948
Working at night,
women
Convention100 of 1951
Equal pay
Convention 105 of
1957
Canceling forcible
working
Convention 111 of
1958
Convention 138 of
1973
Minimum age
Convention 182 of
1999
The Ministry of Interior complies with the above agreements and conventions and the Human Rights Department of the Ministry made great efforts in this field. It
worked with all concerned authorities, partners and
suppliers to find the best means and practices to deepen the community understanding of this issue to keep
up with the country trend to protect human rights.
Moreover, the Ministry sought to spread the human
rights culture using different communication means
and reviewed and revised the courses of different police faculties, institutes and schools. It also established
a website for the Human Rights Department on the internet (http://www.moi.gov.ae) to receive complaints,
reports and proposals on breaches and contraventions.
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The Ministry receives complaints through several channels including its official website and the proper actions
are taken on a case by case basis. Confidentiality is observed in the actions and witnesses and complaints
protections. The partners satisfaction with human
rights in the questionnaire of 2015 applied to 300 suppliers reached 91.7%.
Ministrys efforts to protect human rights
Excellence in the field of human rights protection was
achieved because the Ministry believes that the main
duty of different police authorities is to realize public security and safety and protect souls. The Ministry
made more efforts to attain the country goals in the
field of equality and human and labor rights by the following means:
1- Establish a department for human rights in the Ministry.
2- Create social support centers to protect victims of
different crimes.
3- Provide psychological and social support and accommodate victims of family violence particularly
women and children. These direction were generalized among all police leaders all over the country.
4- Establish several units concerned with the human
rights protection such as the law respect culture
office and dispute divisions in the nationality and
residence affairs sector and created the Ministry of
Interior center for Child Protection. The Ministry
of Interior provides full care to interns, meets their
requirements and needs and rehabilitate them in
training programs including the labor market program implemented in cooperation with the high
technology faculties.
In 2015, no abuses of human rights were recorded in
security institutions and there were no opinion prisoners in the country. UAE came 14th internationally on
the human rights indicators as for the essential rights of
man and to what extent the state provides these rights
on its land to its citizens and others. Every year, the
Ministry of Interior celebrates the world day of human
rights and the world day of handicapped rights because
the human protection is the core of our work. Our participation confirms that the country took vast steps to
reinforce the rights of all community classes.
Measures taken to eliminate child labor
In the field of childs rights, the ministries executed
several initiatives and projects to protect our children
against risks, combat and eliminate children work and
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Realistic Example
The Criminal Investigation Department Abu Dhabi achieved major
achievement in the operation of (Wooden Doors) which has been
followed by HRH Minister of Interior personally where promotion of
almost (4 million narcotic pills) had been aborted in Al-Ain City of
which (11750) pills in emirate of Dubai and the operation was carried
out by a professional fighting team that included Abu Dhabi Police,
Dubai Police and Ministry of Interior and this seizure is considered
the biggest seizure for this kind of drugs at the level of the State.
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No Begging Campaign
As the begging is considered one of the lesions of the
community, the Ministry launched a campaign called
(No Begging) to raise awareness of the risks of dealing
with beggars, considering the begging is uncivilized
appearance and source of disturbance and open field
for cheating and fraud to get money from people who
sympathize with those beggars.
As we deal with the community members as partners,
the Ministry called the community members to coordinate with the police in reporting such beggars,
considering the partnership with the community to
face this social lesion is a priority of the police work, as
the efforts cannot be successful except via the social
participation, in which the Public bear their duties, as
they are the first defense line against and in fighting
the lesion. The beggars tend to win the sympathy of
the locals and the residents and in many ways and
forms which are dominated by lie and fraud, exploiting the kindness of the UAE Community and rush of
people to do good things, but this phenomenon has
its negative effects on the security aspects and the
community
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SUCCESS STORY
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2015
2015
2014
Change
Chi-Square
Analysis
84.0 %
86.2 %
-2.2 %
Non Significant
83.7 %
87.3 %
-3.6 %
Significant
79.6 %
75.4 %
4.2 %
Significant
77.3 %
76.4 %
0.9 %
Non Significant
79.5 %
77.0 %
2.5 %
Non Significant
The appropriateness of the contact channels used in communication with the community segments
75.8 %
75.6 %
0.2 %
Non Significant
75.2 %
71.9 %
3.3 %
Significant
86.5 %
88.1 %
-1.6 %
Non Significant
75.4 %
76.0 %
-0.6 %
Non Significant
71.8 %
Axes
In this context, the campaign of Tricked Me was interested to publish true stories for persons convicted in drugs
lawsuits after being tricked by some people and beautifying the addiction world to them. The campaign has been
concluded with honoring the winners in the innovative competition launched via social media in order to involve
the community due to its role in promoting the realization of the campaign objective. The competition contains
Advice Book, Designing an Advertising Annex and a Video in order to express the content and objectives of the
campaign. The participations were distinctive and expressive and the winners obtained encouraging cash prizes in
appreciation to their prominent participation.
The Security Media Department at the Secretariat General of the Office of His Highness the Vice Prime Minister,
the Minister of the Interior, has launched a competition to the prisoners of the Penal and Correctional Institutions
on the level of the State, who have been convicted in the cases of drugs abuse to participate in writing a short story
where the prisoner narrates his suffering with the drugs tragedy and narrating therein the reasons which led him
behind the bars, which was within the framework of They Tricked Me Campaign.
The story reflects the fact of the prisoner and the impact of the environment surrounding him, the reflections which
affected his family and community, in addition to his life in the jail, the learnt lessons and the message he is addressing to the community members in order to avoid becoming victims of the drugs abuse.
The Ministry of Interior has also launched the hashtag # Participate with us in the counter-narcotics campaign,,,
They Tricked Me on its account on Twitter and called all institutions and sectors of the community to interact with
the campaign and contribute in spreading awareness and the Security Media Department urged the youth and users of social media to interact with the campaign.
The Ministry of Interior praised the quick response from the different government and community institutions with
the campaign of the Ministry to make awareness on the drugs risks, such as: the Ministry of Education and Scientific
Research, (ADNOC) Group of Companies, Department of Transport in Abu Dhabi, who were the first institutions
which interacted with the campaign objectives in enhancing the public awareness with the hazards of drugs lesion.
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By comparing the percentage of the general satisfaction in 2015 for the main axes, the percentage of the satisfaction on the
main axes in 2014, it has been established that the percentages in some axes have increased while declined in other axes. Despite the decrease of the percentage of the communitys satisfaction in general on the Ministry of Interior in 2015 compared
to 2014 by -2.2% percentage point, this decrease has no significant indication and it is within the margin of the accepted error
(3%.)
In terms of the reason of the decrease of the average satisfaction in some axes, the same is attributed to the coding mechanism
for the responses of the survey paragraphs, whereas in the previous years, the difference in the mechanism of coding the responses of the survey paragraphs, as in the previous years it was used to convert the fivefold scale into triangle through merging
(I do not strongly agree) and ( I do not agree) and giving them (1) degree and the neutral remains the degree (3) and (I strongly
agree) and (I agree) giving them the degree (5).
However, in the year following it, the variables from (1 5) have been coded, which means the existence of a decrease in the
satisfaction average as a result of the mechanism of dealing with the data and not due to the decrease of satisfaction.
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Appendix 1
Promoting security and safety
Crime
prevention
Protection
(Law enforcement
authority)
Fight
against
crime
Decreasing crime
impact
Entries and
exits control
across state
ports by using
the modernist technique
means
11
Outreach,
education
& traffic
culture
12
13
Prevention:
making safety
and prevention conditions available
to maintain
humans and
property
19
20
Effecftive Transparency
communiand justice
cation with in offering
the public
service
16
17
Fighting (Combat
Readiness to face
and fire extinguishing:
disasters and
enabling operations
crisis through
and centers to using
plans updating
the best available uni- and setting out
fied equipments and
techniques that suit
civil defense services
Maintaining
readiness
through
practicing
exercises
and scenarios with
partners
26
27
28
Effective
Financial
Effective
Expenditure
planning
planning
planning and control and
of hu(operational,
distribution
making
man re- capitalistic and of technolog- support and
sources
strategic)
ical sources predication
available
Suppliers
Partners
Society
Government
Environmental
Rationalization of water
Emissions
Economic
Economic sustainability
Settlement
Community
Employment
22
23
24
Labour/management relations
Maintaining
living level of
inmates
Security
information
efficient management
Supplying
document
E-records
Local Communities
29
30
31
32
Assets
and
property
management
Enghancing job
satisfaction
33
34
35
36
37
38
39
Developing human
resources through
rehabilitation,
training & Education
Providing
the best
talent
Providing
innovative environment
Ensuring
partnerships
management
under high
efficacy and
effectiveness
Circulate and
manage
cognitive
in efficient
manner
Circulate
institutional performance
culture
124
Relevant
Internal
Stakeholders
21
25
Material Aspects
15
18
Reduction Contributing
Maintain- Maintainof illegal
in enhancing ing security ing inmates
residence community se- and safety
security
in the state curity through of institu- and safety
prison inmates tions; emrehabilitation ployees and
and reformaproperty
tion
14
10
2015
Appendix 2:
Requirements (ministries, agencies and institutions)
Sustainability Report
Compliance
Access
Provision of information
Anti-corruption
125
MOI
UAE
Sustainability Report
MOI
UAE
2015
Sustainability Report
2015
Page
Participation of stakeholders
G4-24
G4-25
39, 52
G4-26
52 - 55
G4-27
54 - 56
G4-1
15
Institutional file
G4-3
G4-4
Institution Name
G4-5
G4-6
Headquarters
G4-7
Worksites
G4-8
G4-9
G4-10
G4-11
Staff (total number of manpower, classified as per type of work and gender)
G4-12
G4-13
Supply chain
G4-14
G4-15
G4-16
G4-28
Reporting period
22, 51, 72 - 80
G4-29
G4-30
15, 19
G4-31
G4-32
GRI index
G4-33
External SRA
22
22, 23
23
22 - 23
22, 30 - 31
19
19
126 - 132
None
Governance
22, 91
G4-34
32 - 37
NA in UAE
G4-35
36, 49
G4-36
49
G4-37
Consultation process between stakeholders and supreme ruling authority in the economic, environmental and social topics; if consultation process were authorized, state authorized entities and list any processes to
report the conclusion to the ruling authority.
53
G4-38
39
No material changes as
report is made for the first
time
38
24, 31, 39, 51, 62
48
List of entities contained in the financial statements of the Ministry and define
unlisted entities in the report
G4-18
G4-19
G4-20
124
G4-21
125
G4-22
No previous reports
G4-23
No material changes
126
51
Confidential
19, 58
59
G4-39
35 - 38
Chairman of the Supreme Ruling Authority in the Ministry of
Interior: HH LieutenantGeneral Sheikh Saif
bin Zayed Al Nahyan,
Deputy Prime Minister
and Minister of Interior
22 37
G4-40
35 38
127
MOI
UAE
Sustainability Report
MOI
UAE
2015
G4-41
35 - 37
15, 27 - 29
G4-43
57, 62 - 66
G4-44
G4-45
Role of supreme ruling authority in defining impacts and risks, economic, environmental and social opportunities and necessary management within the role of supreme ruling authority in application of due
diligence procedures. State if consultation with stakeholders is used by
supreme ruling authority for definition and management of impacts and
risks, economic, environmental and social opportunities.
29, 38, 39
Role of supreme ruling authority in review of the effectiveness of organizations management of risks, economic, environmental and social topics.
29, 38
G4-47
29, 38
G4-48
The supreme committee or position that is officially reviewing and approving the organizations report on sustainability, and maintain that all
material aspects were covered.
G4-46
49
Economical Category
Economic performance
G4-DMA
40 - 43
G4-EC1
Confidential
G4-EC2
Financial impacts, risks and other opportunities from activities of the organization due to climate change
Confidential
G4-EC3
Confidential
G4-EC4
Confidential
Availability at market
G4-DMA
Approach of management
G4-EC5
G4-EC6
43 ,104
G4-EC8
42 - 43
Confidential
Practices of procurement
G4-50
Confidential
G4-DMA
Approach of management
G4-EC9
G4-51
93
G4-52
Confidential
G4-53
Confidential
G4-54
Ratio of total annual remuneration for the highest salary in each country, where important operations exist to the average total annual remuneration for all employees (excluding the highest salary positions) at the
same country.
G4-55
128
48
Confidential
39
Confidential
34 - 35
G4-49
2015
G4-42
Sustainability Report
G4-DMA
30,31,44,95
Environmental category
Energy
Confidential
Confidential
G4-DMA
Management approach
G4-EN3
G4-EN6
48
48 65
64
Water
G4-DMA
Approach of management
G4-EN8
48, 65
65
Emissions
G4-DMA
Approach of management
62 - 63
129
MOI
UAE
Sustainability Report
MOI
UAE
2015
Management approach
G4-EN23
Approach of management
G4-EN27
70
64 - 65 71 - 81
Compliance
G4-DMA
Approach of management
G4-EN29
Cash value of major fines, and number of non-cash penalties against noncompliance with environmental laws and rules.
Average training hours per year for each employee as per gender and job
category
G4-LA10
Programs for management of life-long skills and learning that support continuity of employment of labors and support them in management of end of
professional life
G4-LA11
Employees who receive regular checking up visitors for job performance and
development
97
Approach of management
39
G4-EN32
39
Social Category
G4-DMA
Approach of management
G4- HR5
118 - 119
Forced labor
Arrangements adopted to eliminate all forced labor
118
Security practices
Ratios of trained security personnel on policies or regular procedures in
HR scope of concern as to operations
Approach of management
90
G4- HR7
G4-LA1
91
Suppliers assessment
G4-LA2
100 - 102
G4-LA3
Ratio of return to work and job retention post parental leave, as per gender
94
92 - 95
G4- HR11
Confidential
118
Management approach
G4-DMA
Approach of management
90
G4-SO1
G4-LA4
NA
G4-SO2
108
116 - 109
Nil
Management approach
40
71
G4-DMA
Approach of management
G4-LA5
Ratio of total manpower represented in official and health and safety committees between management and labors, which help in monitoring and advising
on programs of occupational health and safety.
Confidential
G4-LA6
Work injuries, total death cases due to work, no death case was recorded during 2015
103
G4-DMA
Management approach
G4-PR3
39
G4-SO4
Total employees who were reported of Anti corruption policies and procedures
G4-SO5
G4-DMA
Anti-corruption
130
118
Children labor
G4-DMA
Approach of management
93
G4- HR6
Employment
G4-DMA
98
49
2015
G4-LA9
63 - 64
66
Sustainability Report
97
34 - 36
35
Neither case was
recorded during 2015
131
MOI
UAE
Sustainability Report
2015
Compliance
G4-DMA
Management approach
34
G4-SO8
Nil
G4-SO11
72 82 92
Management approach
G4-PR2
Total cases of voluntarily non compliance to rules and bylaws in terms of products health and safety impacts and offered services during product validity
based on collected results.
70
81, 112
Management approach
82 - 85
G4-PR5
84 - 87
Supplying information
G4-DMA
132