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ACUSON CV70

US

Troubleshooting Guide
System
Troubleshooting

07848547
07848539
07848521

Siemens AG

Siemens Medical
Ultrasound
lne
DivisionSolutions

Print No.: US05-101.840.01.01.02


Replaces: n.a.
Part No.: n.a.
sd

2004

The reproduction, transmission or use


of this document or its contents is not
permitted without express written
authority. Offenders will be liable for
damages. All rights, including rights
created by patent grant or registration
of a utility model or design, are
reserved.

English
Doc. Gen. Date: 06.04
n.a.

Revision / Disclaimer

1Revision / Disclaimer

Copyright
Copyright 2004 by Siemens Corporation. All rights reserved. No part of this publication
may be reproduced, transmitted, transcribed, stored in retrieval systems, or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual, or otherwise, without the prior written permission of
Siemens Corporation. Siemens Corporation reserves the right to change its products and
services at any time. In addition, this manual is subject to change without notice. Siemens
Corporation welcomes customer input on corrections and suggestions for improvements
to this manual.Although Siemens Corporation has attempted to ensure accuracy throughout this manual, Siemens Corporation assumes no liability for any errors or omissions, nor
for any damages resulting from the application or use of this information.
Trademarks
ACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE,
Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens
Corporation registered in the U.S. Patent and Trademark Office. CWS3000, DS3000,
WS3000, and WebPro are trademarks of Siemens Corporation.
Windows XP, 2000 and NT are registered trademarks of Microsoft Corporation. Internet
Explorer is a trademark of Microsoft Corporation. Netscape and Netscape Navigator are
registered trademarks of Netscape Communications Corporation. Java and the JavaScript
name are registered trademarks of Sun Microsystems, Inc. Adobe Acrobat is a registered
trademark of Adobe Systems, Inc.
Other products and brand names are trademarks of their respective owners.
Disclaimer
The service of equipment described herein is to be performed by qualified personnel who
are employed by Siemens or one of its affiliates or who are otherwise authorized by Siemens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
local offices of Siemens or one of its affiliates before attempting installation or service procedures.
License Agreement
All computer programs copyright 1990-2004 by Siemens Corporation or its suppliers. Programs are licensed under the following agreement:
Siemens or its suppliers retain(s) ownership of and title to any computer program supplied
with the equipment and to the trade secrets embodied in such computer programs. Subject to the Buyers acceptance and fulfillment of the obligations in this paragraph, Siemens
grants the Buyer a personal, non-transferable, perpetual, non-exclusive license to use any
computer program supplied with the Equipment that is necessary to operate the Equipment solely on the medium in which such program is delivered for the purpose of operating the equipment in accordance with the instructions set forth in the operators manuals
supplied with the Equipment and for no other purpose whatsoever. Buyer may not
reverse-assemble, reverse-compile or otherwise reverse-engineer such computer programs nor may Buyer make a copy of such program or apply any techniques to derive the
trade secrets embodied therein. In the event of a failure by Buyer to comply with the terms

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Revision / Disclaimer

of this license, the license granted by this paragraph shall terminate. Further, because
unauthorized use of such computer programs will leave Siemens without an adequate
remedy at law, Buyer agrees that injunctive or other equitable relief will be appropriate to
restrain such use, threatened or actual. Buyer further agrees that (i) any of Siemens"s
suppliers of software is a direct and intended beneficiary of this end-user sublicense and
may enforce it directly against Buyer with respect to software supplied by such supplier,
and (ii) No supplier of Siemens shall be liable to buyer for any general, special, direct, indirect, consequential, incidental or other damages arising out of the sublicense of the computer programs supplied with the equipment.

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ACUSON CV70

Table of Contents

1-

0Table of Contents

1 _______ Troubleshooting_________________________________________________ 5
Service Check List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Configuration: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Specific Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Troubleshooting Flow Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the Flow Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Diagnostic LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Supply Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Diagnostic and Error Log Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Troubleshooting the DIMAQ-IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Review Switch Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Corrupt Images and Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting DICOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
DIMAQ-IP BIOS Corruption - CMOS Error Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
SRAM Memory Clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing the SRAM - Software Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing the SRAM - Hardware Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring the Software Option Keys and System Presets . . . . . . . . . . . . . . . . . . . .

29
29
30
31
32
33

Service Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Changing Video Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

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Troubleshooting

2-

Service Check List


1Troubleshooting

Use the following checklist to describe identified problems and the conditions under which
the problem was observed. Providing this information helps technical support personnel
to better understand your specific problem.

System Configuration:

System serial number

Software version number


Product status and upgrade numbers
Installed options
Enabled features

Specific Problem:

Detailed problem description:


For imaging problems include: transducer, exam type, mode settings, etc.

Error log and diagnostic messages


Specific test failure information
Power supply measurements
Specific imaging artifacts (capture images to CD or MO disk)

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ACUSON CV70

Troubleshooting

Troubleshooting Flow Charts

The diagnostics flow chart series provide a guide to troubleshooting a malfunctioning


CV70.
The Component Designations section of this manual provides a table called Subsystem
and Component Designations that identifies the acronyms used in this chapter to identify
devices.
Refer to the following chapters in this manual for additional information:

System Architecture
Component Designations
Configuring a Remote Network Export Device
Configuring DICOM
Software Option Keys
FRU Removal and Replacement Procedures

WARNING

The CV70 contains hazardous voltages that can range from 90


VAC to 264 VAC. These voltages can cause serious injury or death.
Only authorized service personnel are permitted to
remove protective covers and access the energized components of this system.

The system-troubleshooting flow chart is designed as a closed loop. The main flow chart
branches to secondary flow charts, each of which returns to the main flow chart for continued troubleshooting. With this method, fault conditions involving more than one error may
be resolved. The flow chart is not intended to resolve all possible fault conditions; it is
designed to resolve 80% of typical field situations.

Using the Flow Chart

Always start at the top and check each item in the Check column. The chart on the next
page provides details for each Check item. Example: The system does not boot correctly.
Do not go directly to the Boot-up flow chart. First confirm power by checking the LED on
the Host Module OEM Sub Panel. If this LED is OK, and the monitor LED is on, then proceed to the Boot-up flow chart. When the Boot-up flow chart tasks are complete, then
confirm the remaining items.

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Troubleshooting

Fig. 1:

Start

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ACUSON CV70

Troubleshooting

Fig. 2:

Chart A

Fig. 3:

Chart C

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Troubleshooting

Fig. 4:

Chart E

Fig. 5:

Chart G

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ACUSON CV70

10

Troubleshooting

Fig. 6:

ACUSON CV70

Chart G1

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Medical Solutions USA, Inc.

Troubleshooting

Fig. 7:

11

Chart G3

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ACUSON CV70

12

Troubleshooting

Fig. 8:

ACUSON CV70

Chart I

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Troubleshooting

Fig. 9:

13

Chart K

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ACUSON CV70

14

Troubleshooting

Fig. 10: Chart M

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Troubleshooting

15

Diagnostic LED Indicators

Several groups of diagnostic LED indicators are provided; these indicate system or component status.

System Status

Diagnostic light emitting diodes (LEDs), located on the side of the host module, provide
indications of the boot progress, the system status, and some subsystem failures. The
legend shown (Fig. 11 / p. 15) depicts the LED status for the Off (extinguished), On (illuminated), and flashing (On-Off) conditions.
In the Component Designations section of this manual provides a table called Subsystem and Component Designations that identifies the acronyms used to identify
devices.

Fig. 11: LED Legend

The status of the LEDs as they are progressively extinguished during the boot sequence
are shown in (Fig. 12 / p. 16). The LED status after the boot sequence completes for systems with and without the DIMAQ-IP module connected, are shown in (Tab. 1 / p. 17).

NOTE

The LED designated with the V character represents the 5V supply.


This LED illuminates when 5V power is available.
The RTC LED indicates the operation of the real-time clock.
The Windows 2000 operating system in the DIMAQ-IP boots during
the sequence shown in (Fig. 12 / p. 16).

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ACUSON CV70

16

Troubleshooting

Fig. 12: Diagnostic LED Status During the Boot Sequence

After completion of the boot sequence, the LEDs indicate the following conditions:

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Troubleshooting
Tab. 1

17

System LEDs

FRU

LED

Host Module

Description
During

On then Off when initial is in progress

On when Windows CE and system software is loading

On then Off when LCD and startup image displayed

On then Off when LCD and startup image displayed

On then Off when Control Panel initialized

On then Off when graphics initialized

Momentarily On then Off when video initialized

Momentarily On then Off when CPU initialized

+5V (Always On)

Host Module

After
1

Off when completed

On when Windows CE and system software initialized

On when Control Panel keys are operated

On indicates E Module error

On when DIMAQ-IP connected

Flashes at one-second intervals; indicates Host Module


CPU running

On indicates cooling fan failure: MO Drive fan, E Module


fan, or Power Supply fan

On indicates E Module temperature exceeds 80C (176F)

+5V (Always On)

Monitor

Front
bezel,
lower

Green indicates power on and video initialized

MO Drive

Front
bezel

On (green) during power up and disk access

CD-RW Drive

Front
bezel

Green: power on

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Yellow: disk access

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ACUSON CV70

18

Troubleshooting
FRU

LED

Description

Power Supply
Module (A07-3)

D53
(left)

D+12V

D52

D+24V

D54

D-10V

D55

D+5V

D56

D+3V

D51
(right)

RC+3V

Power Supply Status

Power supply-indicating LEDs are located on the A03 switching regulator of the A07 PCB
that is located under the EMI bracket (Fig. 13 / p. 18).

Fig. 13: Location of the A07 PCB

From left to right, these LEDs indicate the presence of the voltages: 12 VDC, 24 VDC, -10
VDC, 5 VDC, 3 VDC, and RC+3 V. These LEDs correspond to the J4 test points located
on A07-1.

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Troubleshooting

19

Diagnostic and Error Log Messages

The following table lists the diagnostic messages and the error messages likely to be
encountered when a failure occurs on a specific printed circuit board (PCB). Diagnostic
messages, announcing the failed spare part (FRU), are displayed on the monitor, while
error messages appear in the error log and usually provide more details.
Use the Expected Failure Location, Failed PCB, and Failed PCB Name columns to
determine the location and identity of the failed component indicated by each message.
No. Diagnostics Message

Error Log Message

Expected
Failure
Location

Failed Failed
PCB
PCB
Name

Fail: Operator: add=0xXXXX


val(0x55)=0xXX

Fail: Operator: add=0xXXXX Control Panel A10


val(0x55)=0xXX

OPCT

Fail: Operator: add=0xXXXX


val(0xaa)=0xXX

Fail: Operator: add=0xXXXX Control Panel A10


val(0xaa)=0xXX

OPCT

Fail: Hostbox: HostBox Return


Path (Card-Host Test Pat.)

Fail: HostBox: HostBox


Return Path (Card-Host
Test Pat.)

Fail: CardBox: CardBox Return Fail: CardBox: CardBox


Path (Card-Host Test Pat.)
Return Path (Card-Host
Test Pat.)

Host Module

A70

DVSC

E Module

E Module

Fail: HostBox: HostBox Test


Fail: HostBox: HostBox Test Host Module
Pat. Gen.(Card-Host Test Pat.) Pat. Gen.(Card-Host Test
Pat.)

A70

DVSC

Fail: CardBox: CardBox


(Card-Host Test Pat.)

Fail: CardBox: CardBox


(Card-Host Test Pat.)

E Module

A66

DTPS

Fail: Card/Host: CardBox and


HostBox (Card-Host Test Pat.)

Fail: Card/Host: CardBox


and HostBox (Card-Host
Test Pat.)

E Module or
Host Module

A66/A
70

DTPS/
DVSC

Fail: Cable: Cable between


Fail: Cable: Cable between
Card and Host (Card-Host Test Card and Host (Card-Host
Pat.)
Test Pat.)

Cable
between E
Module and
Host Module

Cable

Fail: HostBox: HostBox


(Card-Host Test Pat.)

Fail: HostBox: HostBox


(Card-Host Test Pat.)

Host Module

A70

DVSC

10

Fail: HostBox: HostBox Return


Path (DIMAQ-IP-Host Test
Pat.)

Fail: HostBox: HostBox


Return Path
(DIMAQ-IP-Host Test Pat.)

Host Module

A70

DVSC

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ACUSON CV70

20

Troubleshooting

No. Diagnostics Message

Error Log Message

Expected
Failure
Location

Failed Failed
PCB
PCB
Name

11

Fail: DIMAQ-IP: DIMAQ-IP


Return Path (DIMAQ-IP-Host
Test Pat.)

Fail: DIMAQ-IP: DIMAQ-IP


Return Path
(DIMAQ-IP-Host Test Pat.)

DIMAQ-IP

A75

SPCL

12

Fail: HostBox: HostBox Test


Fail: HostBox: HostBox Test Host Module
Pat. Gen.(DIMAQ-IP-Host Test Pat. Gen.(DIMAQ-IP-Host
Pat.)
Test Pat.)

A70

DVSC

13

Fail: DIMAQ-IP:
DIMAQ-IP(DIMAQ-IP-Host
Test Pat.)

Fail: DIMAQ-IP:
DIMAQ-IP(DIMAQ-IP-Host
Test Pat.)

DIMAQ-IP

A75

SPCL

14

Fail: DIMAQ-IP/Host:
DIMAQ-IP and HostBox
(DIMAQ-IP-Host Test Pat.)

Fail: DIMAQ-IP/Host:
DIMAQ-IP and HostBox
(DIMAQ-IP-Host Test Pat.)

DIMAQ-IP or
Host Module

A70/A
75

DVSC/
SPCL

15

Fail: Cable: Cable between


DIMAQ-IP and Host
(DIMAQ-IP-Host Test Pat.)

Fail: Cable: Cable between


DIMAQ-IP and Host
(DIMAQ-IP-Host Test Pat.)

Cable
between E
Module and
DIMAQ-IP

Cable

16

Fail: HostBox: HostBox


(DIMAQ-IP-Host Test Pat.)

Fail: HostBox: Hostbox


(DIMAQ-IP-Host Test Pat.)

Host Module

A70

DVSC

17

Fail: HostBox: DIMAQ-IP-Host- Fail: HostBox:


Box Test
DIMAQ-IP-HostBox Test

Host Module

A70

DVSC

18

Fail: HostBox: CardBox-HostBox Test

Fail: HostBox: CardBox-HostBox Test

Host Module

A70

DVSC

19

Work Memory Error!

Recycle
-/A70
power. If the
error message is displayed again,
exchange
Host Module.

20

Fail: D+3V

A+3V=Upper Voltage Error!: Power ModV=XXXX etc.


ule

21

Fail: A-10V

A-10V=Lower Voltage
Error!: V=XXXX etc.

22

Fail: A+5V

A+5V=Lower Voltage Error!: Power ModV=XXXX etc.


ule

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-/DVSC

A03/A
07

SWRG/
PDST

A03/A
07

SWRG/
PDST

Power Module

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Troubleshooting

21

No. Diagnostics Message

Error Log Message

23

Fail: D+5V

D+5V=Lower Voltage Error!: Power ModV=XXXX etc.


ule

A03/A
07

SWRG/
PDST

25

Fail: A+12V

A+12V=Lower Voltage
Error!: V=XXXX etc.

Power Module

A03/A
07

SWRG/
PDST

26

Fail: A+90V

A+90V=Lower Voltage
Error!: V=XXXX etc.

Power Module

A66

DTPS

27

Fail: D+24V

D+24V=Lower Voltage
Error!: V=XXXX etc.

Power Module

28

Fail: HV-37V

HV-37V=Lower Voltage
Error!: V=XXXX etc.

Power Module

A66

DTPS

29

Fail: A+BV

A+BV=Lower Voltage Error!: Power ModV=XXXX etc.


ule

A66

DTPS

30

Fail: A-90V

A-90V=Lower Voltage
Error!: V=XXXX etc.

Power Module

A66

DTPS

31

Fail: HV+155V

HV+155V=Lower Voltage
Error!: V=XXXX etc.

Power Module

A66

DTPS

32

Fail: No data in EEPROM of


DVSC

A70

DVSC

33

Fail: HostBox: SDRAM Error

DVSC: SDRAM Read/Write


Error

Host Module

A70

DVSC

34

Fail: HostBox: SRAM Error

DVSC: SRAM Read/Write


Error

Host Module

A70

DVSC

35

Fail: HostBox: RTC Error

DVSC: RTC function Error

Host Module

A70

DVSC

36

Fail: HostBox: SCSI Error

DVSC: SCSI Controller


Register Error

Host Module

A70

DVSC

37

Fail: HostBox: Flash ROM


Error

DVSC: Flash ROM Read


Error

Host Module

A70

DVSC

38

Fail: CardBox: RXBFA Register RXBF A: Register


Error
Read/Write Error

E Module

A46

RXBF
A

39

Fail: CardBox: RXBFB Register RXBF B: Register


Error
Read/Write Error

E Module

A46

RXBF
B

40

Fail: No data in EEPROM of


RXBFB

A46

RXBF
B

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Expected
Failure
Location

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Failed Failed
PCB
PCB
Name

ACUSON CV70

22

Troubleshooting

No. Diagnostics Message

Error Log Message

Expected
Failure
Location

Failed Failed
PCB
PCB
Name

41

Fail: CardBox: BWPP


CMEM(M) Error

BWPP: CMEM(B)63
Read/Write Error

E Module

A51
on
A48

CMEM
on
BWPP

42

Fail: CardBox: BWPP


CMEM(M) Error

BWPP: CMEM(B)255
Read/Write Error

E Module

A51
on
A48

CMEM
on
BWPP

43

Fail: CardBox: SUBC RUN


Error

SUBC: RACS Run Error

E Module

A50

SUBC

44

Fail: No data in EEPROM of


SUBC

A50

SUBC

45

Fail: CardBox: CFPR CMEM


(Mc) Error

CFPR: CMEM (Mc)


Read/Write Error

E Module

A56

CFPR

46

Fail: CardBox: CFPR


CMEM(V) Error

CFPR: CMEM(V)63
Read/Write Error

E Module

A56

CFPR

47

Fail: CardBox: CFPR


CMEM(V) Error

CFPR: CMEM(V)255
Read/Write Error

E Module

A56

CFPR

48

Fail: CardBox: CFPR


CMEM(TP) Error

CFPR: CMEM(TP)63
Read/Write Error

E Module

A56

CFPR

49

Fail: CardBox: CFPR


CMEM(TP) Error

CFPR: CMEM(TP)255
Read/Write Error

E Module

A56

CFPR

50

Fail: CardBox: CFPR RAM


(NoiseCutFPGA) Error

CFPR: Noise Cut FPGA


U38 Error

E Module

A56

CFPR

51

Fail: CardBox: CFPR


SDRC(U14, U19) Error

CFPR: SDRC U14,U19


Error

E Module

A56

CFPR

52

Fail: CardBox: CFPR


FPGA(U38) Error

CFPR: Noise Cut FPGA


RAM Error

E Module

A56

CFPR

53

Fail: CardBox: CFPR


ASIC(U20) Error

CFPR: CFP2 ASIC U20


Error

E Module

A56

CFPR

54

Fail: CardBox: CFPR


LUTRAM(U4) Error

CFPR: LUT RAM U4 Error

E Module

A56

CFPR

55

Fail: No data in EEPROM of


CFPR

A56

CFPR

56

Fail: CardBox: DPPR(DSP)


Run Error

DPPR: DSP Program Hang


up

A56-1

DPPR

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E Module

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Troubleshooting

23

No. Diagnostics Message

Error Log Message

Expected
Failure
Location

Failed Failed
PCB
PCB
Name

57

Fail: CardBox: DPPR(DSP)


Misloading

DPPR: DSP Program Loading Error

E Module

A56-1

DPPR

58

Fail: CardBox: DPPR(DSP) Ini- DPPR: DSP Program Init


tial Error
Error

E Module

A56-1

DPPR

59

Fail: CardBox: DPPR


CMEM(D) Error

DPPR: CMEM(D)
Read/Write Error

E Module

A56-1

DPPR

60

Fail: No data in EEPROM of


DPPR

A56-1

DPPR

61

FAN Stop Error

MO, Software Regulated


Fan, or Rear
FAN is
stopped

MO
Fan,
Rear
Panel
Fan, or
SWRG
Fan

62

Temperature Error

E Module
LED 8

63

Warning: Operator is not


connected.

Control Panel A10

OPCT

64

SRAM Error Code XXXX

Host Module

DVSC

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Troubleshooting the DIMAQ-IP

Use the following instructions to troubleshoot the DIMAQ-IP.

Review Switch Failure

If the DIMAQ-IP screen does not display when the Review button is selected, use the following instructions to troubleshoot the failure.
1. Verify that a patient name and ID number are entered.
2. Verify that HDD is selected (not MOD) for Storage on the Preset Menu.
3. Access DIMAQ-IP through the Service Menu by selecting the DIMAQ-IP Maintenance
button; a blank screen indicates a DIMAQ-IP failure.
- If the trackball and the Set buttons operate properly, the DIMAQ-IP software and
Windows are running, but applications are not active.
- Loss of the trackball control indicates the loss of the internal Ethernet communication.
- Restart the DIMAQ-IP by rebooting Windows 2000 (Start Restart).
- Observe the screen during the reboot to detect HDD error messages.
- If errors are detected, run the Scan Disk application from the Start Programs
Accessories System Tools Scan Disk menu item.
- If no errors are detected on the HDD, reboot the system.
4. If DIMAQ-IP still does not function properly, reload the DIMAQ-IP software.

Corrupt Images and Clips

If corrupt images or clips display after pressing Review, the following failures can be the
cause.
1. New images or clips produced by real-time scanning are corrupt, but images loaded
from studies on the HDD or from a CD are not corrupt.
Corruption of ultrasound images is caused by a failure in the host module or the failure
of the image transfer path (serial). Inspect and test the host module and the serial path;
replace the host module if necessary.
2. New images from real-time scanning are not corrupt, but images recalled from the HDD
or from a CD are corrupt.
The corruption of images loaded from the HDD or a CD is caused by the DIMAQ-IP
software or by the CD-R/RW drive software. Reload the DIMAQ-IP software to resolve
the problem.

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Troubleshooting DICOM

Please refer to Troubleshooting in the Configuring DICOM section for detailed information.

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DIMAQ-IP BIOS Corruption - CMOS Error Solution

In the event of DIMAQ-IP CMOS memory loss, the DIMAQ-IP will not boot. The System
will display the following Error message:
Crescendo application is not available. Check DIMAQ-IP
In the DIMAQ-IP Maintenance mode, the BIOS screen will display the following message:
Warning! CMOS Save and Restore Error!
An error occurred while attempting to erase Flash.
Error 0251-System CMOS Checksum Bad-Default Configuration used.
Warning 0211-Keyboard Error
Press F1 to resume, F2 to set up.
The DIMAQ-IP boot is stopped at waiting for input: F1-Resume or F2-Setup.
To resolve the problem, perform the following instructions.
1. Power off the system.
2. Locate a PS2 keyboard.
3. Open the upper-rear panel of the system. Refer to the section.
4. Connect the PS2 keyboard to the lower left corner of the DIMAQ-IP (Fig. 14 / p. 26).

Fig. 14: Connect the PS2 Keyboard to the DIMAQ-IP

5. Power on the system, and wait for boot sequence to complete.


6. Press F4 Preset Menu from to display the Preset Menu.
7. Select Service to display the authentication screen.
8. Type the service password and select Ok.
9. From the Service Main Menu, select the DIMAQ-IP Maintenance button to display the
DIMAQ-IP boot-up screen.
10. Press the F2 key from the external keyboard.

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11. The BIOS screen is displayed (Main, Advanced, Security, Power, Boot, Exit). Use the
left and/or right arrow key(s) to select Boot.
12. Check that the boot sequence has been set as follows:
ATAPI CD-ROM
+ Removable devise
+ Hard Disk Drive
13. If the boot sequence is not shown as in the previous step, for example, it may be shown
as:
+ Removable devise
+ Hard Disk Drive
ATAPI CD-ROM
Then do the following:
- Use the up arrow and/or down arrow key(s) to select the ATAPI CD-ROM.
- Use the + key to change its position, until it shown as in step 12.
14. Use the left and/or right arrow key(s) to select Exit.
15. Check that the configuration of Exit has been set as follows:
CMOS Restore Condition Always)
Save CMOS to Flash
Erase CMOS from Flash
Restore CMOS from Flash
16. If the configuration is not as in the previous step, for example, it may be shown as:
CMOS Restore Condition (Never)
Save CMOS to Flash
Erase CMOS from Flash
Restore CMOS from Flash
Then, use the + to change the setting until CMOS Restore Condition is shown as
Always.
17. Use the down arrow key to select Save CMOS to Flash and execute Save CMOS to
Flash.
18. Press F10 from the external keyboard to save the setting.
19. Press Set from the external keyboard to confirm saving configuration and exiting from
BIOS.
20. DIMAQ-IP will restart automatically, and wait for the boot sequence to complete.
21. Power off the system.
22. Disconnect the PS2 keyboard.
23. Power on the system, and wait for the boot sequence to complete.

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24. Verify the system and DIMAQ-IP function.
25. Replace the upper-rear panel.

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SRAM Memory Clear

Overview

Background
This procedure is valid for use with systems at software versions below 2.0. Battery-backed SRAM memory may become corrupt after an unexpected power loss during
system operation. If this happens, the following may occur:

The system may not power back up to imaging.


The system may display errors or display the message No System. Insert System Disk.
Reloading system software may not be possible without first clearing battery-backed
SRAM. When the problem occurs the Unknown file error messages are typically displayed before and after software reload attempts.
Purpose
This procedure describes how to clear the battery-backed SRAM so that the software can
be reloaded. Two methods are provided: a software solution (recommended) and a hardware solution.

Software Solution - This method uses the Memory Repair Disk to clear SRAM memory
and is the most effective and recommended method.

Hardware Solution - This method removes battery power from the SRAM in the Host
module to clear the memory and is provided as a alternate to the recommended software method above.

CAUTION

Clearing SRAM memory clears system Software Option Keys,


QuickSets, Preset data, and Service data.
Obtain the Option Key MO disks and the Preset MO disk
to restore the system to the previous operating condition. If Preset data, Service data, and QuickSets were not
previously backed up to the Preset MO disk, manually
reconfigured the system to customer preference. Clearing SRAM memory should not effect exam data stored on
the DIMAQ-IP hard drive.

CAUTION

Reloading DIMAQ-IP software overwrites all data on the DIMAQ-IP


hard drive.
Therefore, before reloading DIMAQ-IP software, customer data on the DIMAQ-IP hard drive that must be
maintained should be backed up to CD.

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Setup Requirements
Kit Contents
The following parts are included in the Memory Repair Disk Kit, M/N 78 51 707.

Memory Repair Disk (M/N 74 84 772)


SRAM Memory Clear Procedure (M/N 78 51 251)
Tools and Materials
Number 2 Phillips screwdriver
Reference Documentation
This manual-the SONOLINE G50 and G60 S Service Manual (M/N 74 82 255)
Time Required
Approximately 1 hour is required to perform this procedure.

Instructions

Preparation
Before working on the ultrasound system, observe the following guidelines.
1. Power off the system.
2. Disconnect all transducers from the system.
3. Move the system to a level location that provides one meter of work space around the
system.
4. Engage each of the four wheel locks to prevent the system from moving during the service activity.
Safeguard all hardware and fasteners removed from the system: These items my be
needed later in the procedure.

CAUTION

The CV70 contains components that are sensitive to damage by


electrostatic discharge (ESD).
Observe ESD protective procedures and use ESD protective equipment including an ESD wrist strap, when the
protective covers are removed from the system.

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Clearing the SRAM - Software Method


CAUTION

Clearing SRAM memory clears system Software Option Keys,


QuickSets, Preset data, and Service data.
Obtain the Option Key MO disks and the Preset MO disk
to restore the system to the previous operating condition. If Preset data, Service data, and QuickSets were not
previously backed up to the Preset MO disk, manually
reconfigured the system to customer preference. Clearing SRAM memory should not effect exam data stored on
the DIMAQ-IP hard drive.

Perform the following steps to clear the battery-backed SRAM in the CV70. This is the
most effective and recommended method.
1. Power off the system.
2. Insert the Memory Repair Disk into the MO drive.
3. Wait 15 seconds from power off, then power on the system.
4. The system boots from the disk, and a message box displays.
5. Eject the Memory Repair Disk from the MO Drive.
6. Select the Clear button in the message box to clear the SRAM.
7. When the progress bar has filled completely to the right, select the Start button in the
message box to continue the boot process.
NOTE

Print any error messages that occur; then, press Cancel or OK to


continue the boot process.

When the boot sequence completes, the normal imaging screen should display.
8. Power off the system, wait 15 seconds, then power on the system again.
The system should power on to the normal imaging screen, but all Software Option
Keys, Quicksets, Presets data, and Service data will not display as previously set.
NOTE

Optionally, choose to reload the system software at this time, but


it should not be necessary.

9. Proceed to Restoring the Software Option Keys and System Presets.

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Clearing the SRAM - Hardware Method


CAUTION

Clearing SRAM memory clears system Software Option Keys,


Quicksets, preset data, and service data.
Obtain the option key MO disks and the preset MO disk
to restore the system to the previous operating condition. If preset data, service data, and Quicksets were not
previously backed up to the preset MO disk, manually
reconfigured the system to customer preference. Clearing SRAM memory should not effect exam data stored on
the DIMAQ-IP hard drive.

If the memory repair disk is not available at the time it is needed, an optional method
described below that involves removing battery power from the sram in the Host Module
to clear the memory.
1. Power the system off and switch off the MAINS circuit breaker.
2. Remove the upper rear panel as described in .
3. Remove the lower rear panel as described in (US05-101.841.01 / Removing the Rear
Lower Panel).
4. Loosen the two screws that secure the access cover to the bottom of the Host Module
to expose the SRAM battery (Fig. 15 / p. 32).
5. Disconnect P443 from J5 on the Host Module. observe that the green wire on P443
mates with J5 pin 1.

Fig. 15: Location of the SRAM Battery

6. Short J5 pins 1 and 2 together and to ground.


7. With P443 disconnected, keep the system off for at least 15 minutes.
8. Reconnect P443 to J5.

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9. Switch the MAINS circuit breaker on and power on the system.


As the system powers on, the following error message should display: No language.
10. Select Cancel to continue.
As the system continues the boot sequence, the following errors may display:
- SRAM Error
- TV format (twice)
If these errors display, again select Cancel (or Ok) to continue the boot sequence.
The system should boot to imaging; however, the image and graphics will be offset
slightly.
11. Power off the system, wait 15 seconds, then power on the system again.
The system should power on to the normal imaging screen, but all Software Option
Keys, Quicksets, presets data, and service data, will not display as previously set.
NOTE

Optionally, choose to reload the system software at this time, but


it should not be necessary to do so.

12. Proceed to Restoring the Software Option Keys and System Presets.

Restoring the Software Option Keys and System Presets

This section describes how to restore the Software Option Key settings and the system
presets after clearing SRAM.
1. Set the correct date and time. With the system powered on to imaging, do the following:
-

Press the F4 key.


Select General (if it is not already selected).
Correct the date and time.
Select Set.
Select Save.

2. Verify that the date and time are correct on the imaging screen.
3. Verify the system serial number as follows:
-

Press the F4 key.


Select Service.
Type the service password.
Select System and verify that the system serial number is correctly listed. If so, proceed to step 4.
- If the serial number is not correct, select Input, select Set, then enter the correct serial number.
- Select Ok.

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4. Return to the imaging screen as follows:
- Select Home.
- Select Exit.
The imaging screen should display.
5. Press the F4 key.
6. Select Installation from Key Disk.
NOTE

Wait three minutes for the DIMAQ-IP to complete the boot sequence. When complete, DIMAQ-IP is listed on the Installed Option screen (Fig. 16 / p. 34). If DIMAQ-IP is not listed, re-install
both the system and DIMAQ-IP software. For additional information on installing software, refer to the corresponding version of
the DIMAQ/System Software procedure.

7. Insert each Software Option Key disk and select Install TO restore the system options.
8. Press the Escape/View key to exit the preset menu.

Fig. 16: Installed Option Screen

9. Press Review key to display the DIMAQ-IP study screen.


NOTE

If the dimaq-ip study screen is not displayed, you may need to reload DIMAQ-IP software. For additional information on installing
software, refer to the corresponding version of the DIMAQ/System
Software procedure.

10. Insert the Backup Preset MO disk.

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11. Select the MO radio button from the DIMAQ-IP study screen disk area.
12. Select the Preset tab.
13. From the File Type pull-down menu:
-

Select Total System Configuration.


Select the file name displayed.
Select Recall.
Select Ok.
Ignore the Restart System message.

14. Press the Review key.


15. Select the MO radio button.
16. Select the Preset tab.
17. FROM the File Type pull-down menu:
-

Select DICOM Settings.


Select the file name to restore.
Select Recall.
Select Ok.
Ignore the Restart System message.

18. Press the Review key.


19. Select the MO radio button.
20. Select the Preset tab, then proceed as follows:
-

Select the Recall Presets button.


Select the Quicksets boxes to restore.
Select Ok.
Select Exit.
NOTE

Optionally, restore selected service backups from the SERVICE


Backup/restore menu but it should not be necessary to boot the
system at this time.

21. Cycle the system power.


- Power off the system.
- Wait 15 seconds.
- Power on the system again.
22. Complete a functional check of the system and peripherals for details (if required), refer
to .

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Service Notes

Changing Video Format

To change the video format from the Imaging application screen:


1. Type the following using all uppercase characters: XAINMO.
2. To change the format to PAL or NTSC:
- PAL format, enter tvpal$on.
- NTSC format, enter tveia$on.
3. Cycle the system power to apply the video format change.
4. On the System Information page of the sub control panel LCD screen, verify the video
format change:
- Press LCD Control on the sub control panel (A/Fig. 17 / p. 36).
- Press the bottom-right selection button on the sub control panel to display the System Information page (B/Fig. 17 / p. 36).

Fig. 17: Verify Video Format Change

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