Beruflich Dokumente
Kultur Dokumente
US
Troubleshooting Guide
System
Troubleshooting
07848547
07848539
07848521
Siemens AG
Siemens Medical
Ultrasound
lne
DivisionSolutions
2004
English
Doc. Gen. Date: 06.04
n.a.
Revision / Disclaimer
1Revision / Disclaimer
Copyright
Copyright 2004 by Siemens Corporation. All rights reserved. No part of this publication
may be reproduced, transmitted, transcribed, stored in retrieval systems, or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual, or otherwise, without the prior written permission of
Siemens Corporation. Siemens Corporation reserves the right to change its products and
services at any time. In addition, this manual is subject to change without notice. Siemens
Corporation welcomes customer input on corrections and suggestions for improvements
to this manual.Although Siemens Corporation has attempted to ensure accuracy throughout this manual, Siemens Corporation assumes no liability for any errors or omissions, nor
for any damages resulting from the application or use of this information.
Trademarks
ACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE,
Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens
Corporation registered in the U.S. Patent and Trademark Office. CWS3000, DS3000,
WS3000, and WebPro are trademarks of Siemens Corporation.
Windows XP, 2000 and NT are registered trademarks of Microsoft Corporation. Internet
Explorer is a trademark of Microsoft Corporation. Netscape and Netscape Navigator are
registered trademarks of Netscape Communications Corporation. Java and the JavaScript
name are registered trademarks of Sun Microsystems, Inc. Adobe Acrobat is a registered
trademark of Adobe Systems, Inc.
Other products and brand names are trademarks of their respective owners.
Disclaimer
The service of equipment described herein is to be performed by qualified personnel who
are employed by Siemens or one of its affiliates or who are otherwise authorized by Siemens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
local offices of Siemens or one of its affiliates before attempting installation or service procedures.
License Agreement
All computer programs copyright 1990-2004 by Siemens Corporation or its suppliers. Programs are licensed under the following agreement:
Siemens or its suppliers retain(s) ownership of and title to any computer program supplied
with the equipment and to the trade secrets embodied in such computer programs. Subject to the Buyers acceptance and fulfillment of the obligations in this paragraph, Siemens
grants the Buyer a personal, non-transferable, perpetual, non-exclusive license to use any
computer program supplied with the Equipment that is necessary to operate the Equipment solely on the medium in which such program is delivered for the purpose of operating the equipment in accordance with the instructions set forth in the operators manuals
supplied with the Equipment and for no other purpose whatsoever. Buyer may not
reverse-assemble, reverse-compile or otherwise reverse-engineer such computer programs nor may Buyer make a copy of such program or apply any techniques to derive the
trade secrets embodied therein. In the event of a failure by Buyer to comply with the terms
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Revision / Disclaimer
of this license, the license granted by this paragraph shall terminate. Further, because
unauthorized use of such computer programs will leave Siemens without an adequate
remedy at law, Buyer agrees that injunctive or other equitable relief will be appropriate to
restrain such use, threatened or actual. Buyer further agrees that (i) any of Siemens"s
suppliers of software is a direct and intended beneficiary of this end-user sublicense and
may enforce it directly against Buyer with respect to software supplied by such supplier,
and (ii) No supplier of Siemens shall be liable to buyer for any general, special, direct, indirect, consequential, incidental or other damages arising out of the sublicense of the computer programs supplied with the equipment.
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Table of Contents
1-
0Table of Contents
1 _______ Troubleshooting_________________________________________________ 5
Service Check List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Configuration: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Specific Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Troubleshooting Flow Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the Flow Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Diagnostic LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Supply Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Diagnostic and Error Log Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Troubleshooting the DIMAQ-IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Review Switch Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Corrupt Images and Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting DICOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
DIMAQ-IP BIOS Corruption - CMOS Error Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
SRAM Memory Clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing the SRAM - Software Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing the SRAM - Hardware Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring the Software Option Keys and System Presets . . . . . . . . . . . . . . . . . . . .
29
29
30
31
32
33
Service Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Changing Video Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
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Use the following checklist to describe identified problems and the conditions under which
the problem was observed. Providing this information helps technical support personnel
to better understand your specific problem.
System Configuration:
Specific Problem:
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Troubleshooting
System Architecture
Component Designations
Configuring a Remote Network Export Device
Configuring DICOM
Software Option Keys
FRU Removal and Replacement Procedures
WARNING
The system-troubleshooting flow chart is designed as a closed loop. The main flow chart
branches to secondary flow charts, each of which returns to the main flow chart for continued troubleshooting. With this method, fault conditions involving more than one error may
be resolved. The flow chart is not intended to resolve all possible fault conditions; it is
designed to resolve 80% of typical field situations.
Always start at the top and check each item in the Check column. The chart on the next
page provides details for each Check item. Example: The system does not boot correctly.
Do not go directly to the Boot-up flow chart. First confirm power by checking the LED on
the Host Module OEM Sub Panel. If this LED is OK, and the monitor LED is on, then proceed to the Boot-up flow chart. When the Boot-up flow chart tasks are complete, then
confirm the remaining items.
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Troubleshooting
Fig. 1:
Start
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Troubleshooting
Fig. 2:
Chart A
Fig. 3:
Chart C
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Fig. 4:
Chart E
Fig. 5:
Chart G
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Troubleshooting
Fig. 6:
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Chart G1
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Fig. 7:
11
Chart G3
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Troubleshooting
Fig. 8:
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Chart I
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Fig. 9:
13
Chart K
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14
Troubleshooting
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15
Several groups of diagnostic LED indicators are provided; these indicate system or component status.
System Status
Diagnostic light emitting diodes (LEDs), located on the side of the host module, provide
indications of the boot progress, the system status, and some subsystem failures. The
legend shown (Fig. 11 / p. 15) depicts the LED status for the Off (extinguished), On (illuminated), and flashing (On-Off) conditions.
In the Component Designations section of this manual provides a table called Subsystem and Component Designations that identifies the acronyms used to identify
devices.
The status of the LEDs as they are progressively extinguished during the boot sequence
are shown in (Fig. 12 / p. 16). The LED status after the boot sequence completes for systems with and without the DIMAQ-IP module connected, are shown in (Tab. 1 / p. 17).
NOTE
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16
Troubleshooting
After completion of the boot sequence, the LEDs indicate the following conditions:
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Tab. 1
17
System LEDs
FRU
LED
Host Module
Description
During
Host Module
After
1
Monitor
Front
bezel,
lower
MO Drive
Front
bezel
CD-RW Drive
Front
bezel
Green: power on
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Troubleshooting
FRU
LED
Description
Power Supply
Module (A07-3)
D53
(left)
D+12V
D52
D+24V
D54
D-10V
D55
D+5V
D56
D+3V
D51
(right)
RC+3V
Power supply-indicating LEDs are located on the A03 switching regulator of the A07 PCB
that is located under the EMI bracket (Fig. 13 / p. 18).
From left to right, these LEDs indicate the presence of the voltages: 12 VDC, 24 VDC, -10
VDC, 5 VDC, 3 VDC, and RC+3 V. These LEDs correspond to the J4 test points located
on A07-1.
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19
The following table lists the diagnostic messages and the error messages likely to be
encountered when a failure occurs on a specific printed circuit board (PCB). Diagnostic
messages, announcing the failed spare part (FRU), are displayed on the monitor, while
error messages appear in the error log and usually provide more details.
Use the Expected Failure Location, Failed PCB, and Failed PCB Name columns to
determine the location and identity of the failed component indicated by each message.
No. Diagnostics Message
Expected
Failure
Location
Failed Failed
PCB
PCB
Name
OPCT
OPCT
Host Module
A70
DVSC
E Module
E Module
A70
DVSC
E Module
A66
DTPS
E Module or
Host Module
A66/A
70
DTPS/
DVSC
Cable
between E
Module and
Host Module
Cable
Host Module
A70
DVSC
10
Host Module
A70
DVSC
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Troubleshooting
Expected
Failure
Location
Failed Failed
PCB
PCB
Name
11
DIMAQ-IP
A75
SPCL
12
A70
DVSC
13
Fail: DIMAQ-IP:
DIMAQ-IP(DIMAQ-IP-Host
Test Pat.)
Fail: DIMAQ-IP:
DIMAQ-IP(DIMAQ-IP-Host
Test Pat.)
DIMAQ-IP
A75
SPCL
14
Fail: DIMAQ-IP/Host:
DIMAQ-IP and HostBox
(DIMAQ-IP-Host Test Pat.)
Fail: DIMAQ-IP/Host:
DIMAQ-IP and HostBox
(DIMAQ-IP-Host Test Pat.)
DIMAQ-IP or
Host Module
A70/A
75
DVSC/
SPCL
15
Cable
between E
Module and
DIMAQ-IP
Cable
16
Host Module
A70
DVSC
17
Host Module
A70
DVSC
18
Host Module
A70
DVSC
19
Recycle
-/A70
power. If the
error message is displayed again,
exchange
Host Module.
20
Fail: D+3V
21
Fail: A-10V
A-10V=Lower Voltage
Error!: V=XXXX etc.
22
Fail: A+5V
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-/DVSC
A03/A
07
SWRG/
PDST
A03/A
07
SWRG/
PDST
Power Module
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21
23
Fail: D+5V
A03/A
07
SWRG/
PDST
25
Fail: A+12V
A+12V=Lower Voltage
Error!: V=XXXX etc.
Power Module
A03/A
07
SWRG/
PDST
26
Fail: A+90V
A+90V=Lower Voltage
Error!: V=XXXX etc.
Power Module
A66
DTPS
27
Fail: D+24V
D+24V=Lower Voltage
Error!: V=XXXX etc.
Power Module
28
Fail: HV-37V
HV-37V=Lower Voltage
Error!: V=XXXX etc.
Power Module
A66
DTPS
29
Fail: A+BV
A66
DTPS
30
Fail: A-90V
A-90V=Lower Voltage
Error!: V=XXXX etc.
Power Module
A66
DTPS
31
Fail: HV+155V
HV+155V=Lower Voltage
Error!: V=XXXX etc.
Power Module
A66
DTPS
32
A70
DVSC
33
Host Module
A70
DVSC
34
Host Module
A70
DVSC
35
Host Module
A70
DVSC
36
Host Module
A70
DVSC
37
Host Module
A70
DVSC
38
E Module
A46
RXBF
A
39
E Module
A46
RXBF
B
40
A46
RXBF
B
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Expected
Failure
Location
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Failed Failed
PCB
PCB
Name
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Troubleshooting
Expected
Failure
Location
Failed Failed
PCB
PCB
Name
41
BWPP: CMEM(B)63
Read/Write Error
E Module
A51
on
A48
CMEM
on
BWPP
42
BWPP: CMEM(B)255
Read/Write Error
E Module
A51
on
A48
CMEM
on
BWPP
43
E Module
A50
SUBC
44
A50
SUBC
45
E Module
A56
CFPR
46
CFPR: CMEM(V)63
Read/Write Error
E Module
A56
CFPR
47
CFPR: CMEM(V)255
Read/Write Error
E Module
A56
CFPR
48
CFPR: CMEM(TP)63
Read/Write Error
E Module
A56
CFPR
49
CFPR: CMEM(TP)255
Read/Write Error
E Module
A56
CFPR
50
E Module
A56
CFPR
51
E Module
A56
CFPR
52
E Module
A56
CFPR
53
E Module
A56
CFPR
54
E Module
A56
CFPR
55
A56
CFPR
56
A56-1
DPPR
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E Module
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Expected
Failure
Location
Failed Failed
PCB
PCB
Name
57
E Module
A56-1
DPPR
58
E Module
A56-1
DPPR
59
DPPR: CMEM(D)
Read/Write Error
E Module
A56-1
DPPR
60
A56-1
DPPR
61
MO
Fan,
Rear
Panel
Fan, or
SWRG
Fan
62
Temperature Error
E Module
LED 8
63
OPCT
64
Host Module
DVSC
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A70
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24
Troubleshooting
If the DIMAQ-IP screen does not display when the Review button is selected, use the following instructions to troubleshoot the failure.
1. Verify that a patient name and ID number are entered.
2. Verify that HDD is selected (not MOD) for Storage on the Preset Menu.
3. Access DIMAQ-IP through the Service Menu by selecting the DIMAQ-IP Maintenance
button; a blank screen indicates a DIMAQ-IP failure.
- If the trackball and the Set buttons operate properly, the DIMAQ-IP software and
Windows are running, but applications are not active.
- Loss of the trackball control indicates the loss of the internal Ethernet communication.
- Restart the DIMAQ-IP by rebooting Windows 2000 (Start Restart).
- Observe the screen during the reboot to detect HDD error messages.
- If errors are detected, run the Scan Disk application from the Start Programs
Accessories System Tools Scan Disk menu item.
- If no errors are detected on the HDD, reboot the system.
4. If DIMAQ-IP still does not function properly, reload the DIMAQ-IP software.
If corrupt images or clips display after pressing Review, the following failures can be the
cause.
1. New images or clips produced by real-time scanning are corrupt, but images loaded
from studies on the HDD or from a CD are not corrupt.
Corruption of ultrasound images is caused by a failure in the host module or the failure
of the image transfer path (serial). Inspect and test the host module and the serial path;
replace the host module if necessary.
2. New images from real-time scanning are not corrupt, but images recalled from the HDD
or from a CD are corrupt.
The corruption of images loaded from the HDD or a CD is caused by the DIMAQ-IP
software or by the CD-R/RW drive software. Reload the DIMAQ-IP software to resolve
the problem.
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Troubleshooting DICOM
Please refer to Troubleshooting in the Configuring DICOM section for detailed information.
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Troubleshooting
In the event of DIMAQ-IP CMOS memory loss, the DIMAQ-IP will not boot. The System
will display the following Error message:
Crescendo application is not available. Check DIMAQ-IP
In the DIMAQ-IP Maintenance mode, the BIOS screen will display the following message:
Warning! CMOS Save and Restore Error!
An error occurred while attempting to erase Flash.
Error 0251-System CMOS Checksum Bad-Default Configuration used.
Warning 0211-Keyboard Error
Press F1 to resume, F2 to set up.
The DIMAQ-IP boot is stopped at waiting for input: F1-Resume or F2-Setup.
To resolve the problem, perform the following instructions.
1. Power off the system.
2. Locate a PS2 keyboard.
3. Open the upper-rear panel of the system. Refer to the section.
4. Connect the PS2 keyboard to the lower left corner of the DIMAQ-IP (Fig. 14 / p. 26).
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11. The BIOS screen is displayed (Main, Advanced, Security, Power, Boot, Exit). Use the
left and/or right arrow key(s) to select Boot.
12. Check that the boot sequence has been set as follows:
ATAPI CD-ROM
+ Removable devise
+ Hard Disk Drive
13. If the boot sequence is not shown as in the previous step, for example, it may be shown
as:
+ Removable devise
+ Hard Disk Drive
ATAPI CD-ROM
Then do the following:
- Use the up arrow and/or down arrow key(s) to select the ATAPI CD-ROM.
- Use the + key to change its position, until it shown as in step 12.
14. Use the left and/or right arrow key(s) to select Exit.
15. Check that the configuration of Exit has been set as follows:
CMOS Restore Condition Always)
Save CMOS to Flash
Erase CMOS from Flash
Restore CMOS from Flash
16. If the configuration is not as in the previous step, for example, it may be shown as:
CMOS Restore Condition (Never)
Save CMOS to Flash
Erase CMOS from Flash
Restore CMOS from Flash
Then, use the + to change the setting until CMOS Restore Condition is shown as
Always.
17. Use the down arrow key to select Save CMOS to Flash and execute Save CMOS to
Flash.
18. Press F10 from the external keyboard to save the setting.
19. Press Set from the external keyboard to confirm saving configuration and exiting from
BIOS.
20. DIMAQ-IP will restart automatically, and wait for the boot sequence to complete.
21. Power off the system.
22. Disconnect the PS2 keyboard.
23. Power on the system, and wait for the boot sequence to complete.
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Troubleshooting
24. Verify the system and DIMAQ-IP function.
25. Replace the upper-rear panel.
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Overview
Background
This procedure is valid for use with systems at software versions below 2.0. Battery-backed SRAM memory may become corrupt after an unexpected power loss during
system operation. If this happens, the following may occur:
Software Solution - This method uses the Memory Repair Disk to clear SRAM memory
and is the most effective and recommended method.
Hardware Solution - This method removes battery power from the SRAM in the Host
module to clear the memory and is provided as a alternate to the recommended software method above.
CAUTION
CAUTION
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Troubleshooting
Setup Requirements
Kit Contents
The following parts are included in the Memory Repair Disk Kit, M/N 78 51 707.
Instructions
Preparation
Before working on the ultrasound system, observe the following guidelines.
1. Power off the system.
2. Disconnect all transducers from the system.
3. Move the system to a level location that provides one meter of work space around the
system.
4. Engage each of the four wheel locks to prevent the system from moving during the service activity.
Safeguard all hardware and fasteners removed from the system: These items my be
needed later in the procedure.
CAUTION
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Perform the following steps to clear the battery-backed SRAM in the CV70. This is the
most effective and recommended method.
1. Power off the system.
2. Insert the Memory Repair Disk into the MO drive.
3. Wait 15 seconds from power off, then power on the system.
4. The system boots from the disk, and a message box displays.
5. Eject the Memory Repair Disk from the MO Drive.
6. Select the Clear button in the message box to clear the SRAM.
7. When the progress bar has filled completely to the right, select the Start button in the
message box to continue the boot process.
NOTE
When the boot sequence completes, the normal imaging screen should display.
8. Power off the system, wait 15 seconds, then power on the system again.
The system should power on to the normal imaging screen, but all Software Option
Keys, Quicksets, Presets data, and Service data will not display as previously set.
NOTE
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If the memory repair disk is not available at the time it is needed, an optional method
described below that involves removing battery power from the sram in the Host Module
to clear the memory.
1. Power the system off and switch off the MAINS circuit breaker.
2. Remove the upper rear panel as described in .
3. Remove the lower rear panel as described in (US05-101.841.01 / Removing the Rear
Lower Panel).
4. Loosen the two screws that secure the access cover to the bottom of the Host Module
to expose the SRAM battery (Fig. 15 / p. 32).
5. Disconnect P443 from J5 on the Host Module. observe that the green wire on P443
mates with J5 pin 1.
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12. Proceed to Restoring the Software Option Keys and System Presets.
This section describes how to restore the Software Option Key settings and the system
presets after clearing SRAM.
1. Set the correct date and time. With the system powered on to imaging, do the following:
-
2. Verify that the date and time are correct on the imaging screen.
3. Verify the system serial number as follows:
-
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4. Return to the imaging screen as follows:
- Select Home.
- Select Exit.
The imaging screen should display.
5. Press the F4 key.
6. Select Installation from Key Disk.
NOTE
Wait three minutes for the DIMAQ-IP to complete the boot sequence. When complete, DIMAQ-IP is listed on the Installed Option screen (Fig. 16 / p. 34). If DIMAQ-IP is not listed, re-install
both the system and DIMAQ-IP software. For additional information on installing software, refer to the corresponding version of
the DIMAQ/System Software procedure.
7. Insert each Software Option Key disk and select Install TO restore the system options.
8. Press the Escape/View key to exit the preset menu.
If the dimaq-ip study screen is not displayed, you may need to reload DIMAQ-IP software. For additional information on installing
software, refer to the corresponding version of the DIMAQ/System
Software procedure.
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11. Select the MO radio button from the DIMAQ-IP study screen disk area.
12. Select the Preset tab.
13. From the File Type pull-down menu:
-
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Service Notes
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